商务英语拒绝信函
商务英语拒绝范文英文
商务英语拒绝范文英文English:I regret to inform you that after careful consideration, we have decided to decline your proposal. While we appreciate the effort and thought put into the proposal, we feel that it does not align with our current business objectives and strategy. Please understand that this decision was not made lightly and is in no way a reflection of the quality of your work. We hope that this does not discourage you from continuing to pursue opportunities with us, as we admire your dedication and creativity. We would be open to discussing potential future collaborations that may better fit our needs and objectives. Thank you for your understanding and we wish you all the best in your future endeavors.中文翻译:很遗憾地通知您，经过认真考虑后，我们决定拒绝您的提案。
虽然我们很感谢您对提案所做的努力和思考，但我们觉得它与我们当前的业务目标和策略不符。
请理解，这个决定并不是轻率做出的，并且绝不是对您工作质量的反映。
拒绝提供样品费的信函范文商务英语
拒绝提供样品费的信函范文商务英语Subject: Refusal to Provide Sample FeeDear [Recipient's Name],I hope this letter finds you well. I am writing to address the recent request made by your company for us to provide sample products without charging a fee. After careful consideration, we have decided to respectfully decline this request.While we understand the importance of providing samples to potential clients for evaluation purposes, it is also important for us to consider the costs associated with producing these samples. As a business, we invest time and resources into developing high-quality products, and providing samples without a fee can become financially burdensome for us.We believe that our products speak for themselves in terms of quality and innovation, and we have confidence in their ability to meet the needs of your company. However, we are unable to provide free samples on a regular basis as it would not be sustainable for our business.With that being said, we are more than willing to discuss other options for you to evaluate our products. We can offer discounted rates on sample products or provide additionalinformation, such as product specifications and reviews, to help you make an informed decision.We value the opportunity to work with your company and are committed to finding a solution that meets both of our needs. If you have any questions or would like to discuss this further, please do not hesitate to contact us.Thank you for your understanding and cooperation.Sincerely,[Your Name][Your Title][Company Name]。
商务英语信函结束语
商务英语信函结束语(1)我们盼望于近日内接获回信1. We hope to receive your favour at an early date.2. We hope to be favoured with a reply with the least delay.3. We await a good news with patience.4. We hope to receive a favourable reply per return mail.5. We await the pleasure of receiving a favourable reply at an early date.6. We await the favour of your early (prompt) reply.7. A prompt reply would greatly oblige us.8. We trust you will favour us with an early (prompt) reply.9. We trust that you will reply us immediately.10. We should be obliged by your early (prompt) reply.11. Will your please reply without delay what your wishes are in this matter?12. Will you kindly inform us immediately what you wish us to do.13. We request you to inform us of your decision by return of post.14. We are awaiting (anxious to receive) your early reply.15. We thank you for the anticipated favour of your early reply.16. We should appreciate an early reply.17. We thank you in anticipation of your usual courteous prompt attention.18. We thank you now for the courtesy of your early attention.19. We hope to receive your reply with the least possible delay.20. Kindly reply at your earliest convenience.21. Please send your reply by the earliest delivery.Headquarters是个微妙的单词，因为它是以"s"结尾的。
英语论文-使用拒绝策略下的言语行为理论和礼貌原则在商务英语信函
AbstractBusiness English letters play an important role in today business world. It is frequently applied in most aspects of business activities and thus regarded as indispensable transmission for business communication. However, when refusal information is needed to be transmitted, it is inevitable that the addressee’s face will be threatened. What is worse, business will be affected for improper expression of rejection. Thus, guided by pragmatic theories, many scholars try to conclude refusal strategies which can be applied in English business letters writing.Based on Speech Act Theory and Politeness Principles, the paper studies refusal strategies without mixing them with other kinds of strategies. Austin’s three senses of speech act, Searle’s and Leech’s classifications of speech act, Face Theory and Politeness Principles constitute the framework. In the part of case study, the paper uses antitheses to analyze document of sample letters rejecting customer s’ requests, orders, counter offers and claims. The last part concludes four refusal strategies which can be applied in refusal business letter.Different scholars have different claims in refusal strategies. The refusal strategies in the paper is hoped to be of help in business communication.Key Words: refusal strategies speech act theory politeness principles English business letters application摘要商务英语信函以其真诚友善、清晰自然等特点，在世界商务沟通中起着举足轻重的作用，它贯穿商事活动的各个环节，是商事组织对外传递信息和达成商务沟通的重要载体。
礼貌原则在商务英语拒绝信函中的应用研究
洛阳理工学院毕业设计（论文）The Study of the Application of Politeness Strategies in Business English Refusal Letters姓名马芯系（部）外语系专业英语班级B111231指导教师韩慈红2013 年6 月6 日礼貌原则在商务英语拒绝信函中的应用研究摘要自世界村这个概念出现以来，商务英语信函在商业事务中占据了相当重要和不可或缺的地位。
礼貌原则作为商务信函写作的一个最基本要求，在不同类型的信函中表现各异。
而拒绝是日常生活中使用频率较高的言语行为。
拒绝类信函作为一种特殊的商务信函，对礼貌有着特殊的要求。
在商务英语信函中表达拒绝信息时写信人要完成两个目标：一是传递坏消息，二是和读者保持良好的关系。
任何不当的拒绝行为实施都有可能造成（潜在）客户流失，给公司带来经济损失。
这类商务英语信函的特点决定了写信人在信件写作过程中必须注重拒绝信息的礼貌传递。
本文以布朗和列文森的面子理论为指导，对礼貌原则在商务英语拒绝信函中的应用进行专门研究。
本文首先对商务英语信函，尤其是商务英语拒绝信函，以及布朗和列文森的面子理论进行阐述。
在此基础上，对商务英语拒绝信函中使用的礼貌策略进行分析。
研究发现，应用于商务英语拒绝信函中的礼貌策略有积极礼貌策略、消极礼貌策略和直接策略。
一封讲求礼貌策略的商务拒绝信函不仅可以帮助写信人在传递一个令人沮丧的坏消息时说服客户心平气和地接受被拒绝的理由，还能在商务交往中保持良好的贸易合作关系。
同时，本研究还对商务英语信函的研究与教学起到一定的促进作用。
关键词：商务英语拒绝信函，礼貌策略，面子理论The Study of the Application of Politeness Strategiesin Business English Refusal LettersABSTRACTSince the concept of global village existed, business English letter has occupied a very important and indispensable position in commercial transaction. As one of the most basic requirements of business letter writing, politeness principle behaves differently in different types of letters. Refusal is used in high frequency in daily life. As a special kind of business letters, refusal letters have special requirements for politeness.Expressing the refusal news in business English letters, the writer needs to complete two goals: deliver bad news; maintain good relationship with the reader. Any improper refusal behavior may be resulting in the loss of (potential) customers, to bring economic loss to company. This kind of business English letters determines that the writer must pay attention to the refusal message transfer in the process of letter writing.From the perspective of Brown and Levinson’s face theory, this research aims to study the application of politeness strategies in business English refusal letters. First this article will introduce business English refusal letters and Brown and Levinson’s face theory. Based on this, the paper will conduct an analysis on politeness strategies in business English refusal letters. It is found that the politeness strategies applied in business English refusal letters are positive politeness strategies, negative politeness strategies and bald-on-record strategies.A business refusal letter with proper strategy not only can help the writer persuade customers to accept the reason for being refused when conveying an unpleasant information, but also can maintain sound trade and cooperative relation in future business communication. It is also believed that the present study will be useful and meaningful to both the teaching and learning of business English refusal letter writing. KEY WORDS: business English refusal letters, politeness strategies, face theoryContentsIntroduction (1)Chapter 1 Business English Refusal Letters (3)1.1 The Essence and Functions (3)1.2 Characteristics (3)Chapter 2 Politeness Theories＆Brown and Levinson’s Face Theory . 52.1 Politeness Theories (5)2.2 Brown and Levinson’s Face Theory (5)Chapter 3 Politeness Strategies in Business English Refusal Letters .. 73.1 Positive Politeness Strategies (7)3.1.1 Attending to Hearer (7)3.1.2 Appreciation (8)3.1.3 Exaggerating (8)3.1.4 Asserting Common Ground (9)3.1.5 Being optimistic (9)3.2 Negative Politeness Strategies (10)3.2.1 Being Conventionally Indirect (10)3.2.2 Hedging (11)3.2.3 Minimizing the Imposition (12)3.2.4 Apologizing (12)3.2.5 Nominalization (13)3.3 Bald-on-record Strategies (13)3.4 Distribution of Politeness Strategies in Business English Refusal Letters (14)3.4.1 Distribution of Politeness Strategies in the Data (14)3.4.2 Discussion (15)Conclusion (17)Acknowledgments (19)Bibliography (20)IntroductionWith the rapid development of global economic, the world enters into an age that needs more and more communication, especially in the business field. Marketplace is like battlefield. How to turn the corner in guild battle and expand the market and win is a question. Business communication skills are particularly important. Effective communication can promote the business relationship, save time and cost, improve the reputation and improve the company’s profits.In a variety of ways of business communication, business English letters play an important role in business trade. In business letters, refusal letter expresses unpalatable message no matter how you organize your words. Its essence is not polite, such as rejecting an applicant’s work application, refusing customer claim for compensation or refusing to exchange products. Therefore, for many people, writing a business letter is not an easy thing, especially when some negative information is contained in. No one wants to hurt his customers, everyone hope that they can keep a good relationship with their customers. It makes the writer in a dilemma, because the writer has two goals to achieve: one is to convey refusal message; Another is to maintain a positive relationship with customers. These letters are very common in commercial trade. If we don’t give them enough attention, we might fail, we might get a great loss in trade and commerce. As we all know, business English letter plays an important role in business trade, including building business relationship, inquiring price, offering a counter-offer and refusing a claim. To some extent, we can find that the success of the business transaction is depended upon the effectiveness of the business English letter.A business letter is a letter that can achieve expected purpose. And a successful refusal letter can transform the negative message to positive message in the angle of the recipient; it can skillfully use euphemistic words to retain customers, to keep the loyalty and trust on enterprises. In business activities, aletter of sincere and strategy can help the sender persuade the customer accept the rejected reason calmly when passing a depressing bad news.Politeness phenomena is widespread in the different culture and languages. It is the necessary means of coordinating interpersonal relations and promoting communication. Politeness principle is the basic requirement for business letter writing. It involves language, communication skills, business knowledge, cultural background, which has the characteristics of modern English. As a special kind of business letters, refusal letters have special requirements for politeness. How to compensate for this kind of behavior of threating the recipient face essentially, and whether can achieve the purpose of taking care of both positive and negative face, will determine whether there is the possibillity to continue the cooperation between enterprises and between enterprises and individuals.The effectiveness of business English letter can affect the result of business transaction, in particular, when it is related to some special situations, like refusing the requirements of customers or saying “no” to them. Therefore, it is meaningful and valuable to study the application of politeness strategies in business English refusal letters.The following passage is talking about the application of politeness strategies in business English refusal letters.Chapter 1 Business English Refusal Letters1.1 The Essence and FunctionsBusiness English letter is an effective method to exchange message between business partners, which are geographically separated. It can serve to deliver message, to convey opinions, to exchange experience and to deal with business affairs. It can also help to make and keep good relationship with partners for a long time. In the course of transaction, the seller tries his best to satisfy the customer’s wants, for instance, to accept the counter-offer and the order. But a business cannot satisfy customers’wants all the time, which indicates that the customers’ needs may be turned down sometimes. However, it is a challenge for the seller to deliver bad news to the buyer. Any mishandling of the bad news will upset the customer, lose possible trade, and damage the image of the seller’s company, which is against the seller’s intention. So it is very meaningful and significant to study the employment of refusals in business English letters.Business English letters are written in English as in foreign-related business language of the floorboard of all sorts of business correspondence and electronic letter. Based on the nature of information and its influence on readers’requirements, letters with bad news can be divided into many kinds, business English refusal letter is one of them, mainly refers to the letter that refuses the writers’various requirements and request in business activities. Therefore, business English refusal letters need to complete two goals: one is to express the refusal message; one is to show their friendliness, in order to maintain the good relationship between each other.1.2 CharacteristicsBusiness letters are usually to express willingness or discuss the specific cooperation. But refusal letter is different from other business letters, and it is usually to convey bad news to partners or customers. This makes it harder tocommunicate, because no one will be very happy to accept that their request is rejected, or their interests are damaged. In writing refusal letter, therefore, one should pay more attention to the tone of writing and expression. One should clear the cause of the refusal message to the recipient, at the same time also should not scare customers away, to retain customers.Refusal is often not comprehensive in business trade. On the contrary, most refusals tend to be single, targeted. Therefore, in the business trade, one party refuses to something, but to give each other the possibility of bargaining in other ways. This refusal itself is relative. The refusal in business trade does not mean cooperation broken,but to inject one of the writer’s needs, containing a concession of a clause in the contract or mediation. So one uses language appropriately in order to achieve the purpose of being polite, and intelligent tactful, in declining the request of the writer, at the same time maintains good trade relations of cooperation in business contacts, which has become a standard of judging whether a refusal letter is successful.Chapter 2 Politeness Theories ＆Brown and Levinson’sFace Theory2.1 Politeness TheoriesPoliteness is a pragmatic phenomenon, which has become a consensus of people in the academic circles. Politeness is often interpreted as a strategy that people take in order to achieve a certain purpose, such as increasing or maintaining social harmony relationship on both sides. They include some conventional politeness strategies. Since the phenomenon of politeness has captivated researchers in linguistics for a long time. Fraser identifies four main areas in research: the social norm view, the conversational-maxim view, the face-saving view and the conversational-contract view. Among the four views, the face-saving view of politeness by Brown&Levinson (1987) is still the most influential view in the study of politeness.These four main views of politeness constitute the major findings in this field. We can find that Brown and Levinson’s face saving view is better than the social norm view and the conversation maxim view. Because it explains politeness in a more compositive and scientific way. And it clearly states what motivates the specific linguistic choice of politeness. Therefore, Brown and Levinson’s face saving view is chosen as the theoretical framework for this thesis. That is to say, this research aims to study the application of politeness strategies in business English refusal letters from the perspective of Brown and Levinson’s face theory.2.2 Brown and Levinson’s Face TheoryBrown and Levinson officially put forward “face theory”in 1978. According to this theory , “face”is the rational individual communication in social communication, trying to maintain public, self-image. It is divided into positive face and negative face. Positive face refers to the individuals want to get the love, appreciation and affirmation of others; Negative face refers toevery social member wants the private will and freedom shall be inviolable. Meanwhile, many speech act will pose a threat to the speaker’ or hearer’s face, rational people in communication will avoid this kind of Face threatening act (Face threatening act, FTA for short).Politeness as a common phenomenon in human society, has always been favored by society. Relevant theories and research results are abundant. However, the most common and popular one is the politeness theory raised by Brown and Levinson. This theory is known as face theory. The theory includes three basic concepts: face, face threatening acts, and politeness strategies.Face is defined as the individual sense of self-worth and self-image. The image in the process of communication with others might be damaged, maintained, or improved. Face can be divided into positive face and negative face. Positive face refers to the individuals want to get the love, appreciation and affirmation of others; Negative face refers to every social member wants the private will and freedom shall be inviolable. Some speech act is likely to damage or threat others’face. Such behavior is called “Face threatening act”. Speech acts are likely to threaten positive face and negative face. In order to reduce the possibility of damage to both sides’face, the speaker should be evaluated and choose the right words according to the degree of threat to face. To face threat degree can be evaluated according to the social distance between speakers and hearers, relative power and impose intrinsic to the speech acts. It is found that the politeness strategies applied in business English refusal letters are positive politeness strategies, negative politeness strategies and bald-on-record strategies.Positive politeness strategies include attending to hearer, exaggerating the people’s interests and approval, sympathy, asserting common ground, offering help or promise, being optimistic and so on. Negative politeness strategies contain being conventionally indirect, hedging, minimizing the imposition, apologizing, impersonalizing, stating reasons, nominalizing. Bald-on-record strategy is a straightforward utterance which does not redress FTAs at all.Chapter 3 Politeness Strategies in Business EnglishRefusal Letters3.1 Positive Politeness StrategiesAccording to Brown and Levinson’s politeness theory, positive politeness strategy is a kind of strategy taken by the speaker in order to meet the needs of positive face of the hearer. Positive face refers to the hope to get others’affirmation and compliments. To keep one’s positive face not compromised, it is necessary for the speaker to use positive politeness strategy to make the hearer’s face is respected. For this purpose, the speaker can cater to the intention of the hearer and let the hearer feel that his/her behavior has obtained the speaker recognition and praise. In business English letter, positive politeness performs mainly in five kinds of strategies: attending to hearer, appreciation, exaggerating interest/approval, asserting common ground and being optimistic.3.1.1 Attending to HearerAs for attending to hearer, Brown and Levinson give us an example: “Goodness, you cut your hair”. This sentence reflects a thing that the speaker attaches great importance to the hearer. In business English letters, we take advantage of sentence patterns like “we hear from...”“we know that...”in the beginning section of letters to show that we care about the latest development of possible business partner and take the partner’s wants into account. Consequently, the reader’s positive face needs are fulfilled. The following examples will show how this strategy works:1)We know that your corporation deals in steel and tempered glass furniture and is the largest in this field.2)We learn from the Commercial Counselor of our Embassy in your country that you manufacture and export a variety of handicraft articles.These examples show that the writer takes great notice of the hearer and pays much attention on the partner that he/she communicates with.3.1.2 AppreciationAs we all know, everybody would like to be appreciated and admired if they have done something good. In business English letters, we ought to show our favor and gratefulness without hesitation at the time that the business partner has offered some help. This will meet his/her positive face needs. Sentence patterns like “Thank you/Thanks for...” and “I/We thank you for...”are frequently employed in the beginning or the ending parts of business English letters so as to realize the strategy. For instance:3)Thank you for your quotation for men’s shirts and the samples sent us on 6 May.4)We appreciate the good quality of your goods, but we regret to tell you that we are not in a position to accept the offer on your terms.5)Thank you for your letter of 16 May with your latest catalogue and price list of Speed Brand Electric Scooter.In commercial communication, proper appreciation will promote the good relationship between the business partners. The appreciation can gain the reader’s favorable expression.3.1.3 ExaggeratingIn line with Brown and Levinson, there is a sentence: “What a fantastic garden you have!”This strategy, exaggerating, is realized by means of strengthening modifiers and exaggerating intonation. In business English letters, such exaggerative or emphatic words as “absolutely, sincerely, very, really” and adjective in the super level are frequently put to use to achieve this strategy. Some examples are presented below:6)You are a valued customer and we sincerely regret we are unable to accept your order.7)We are very sorry to say that the quantity of cotton at the market just now is very small and prices consequently have advanced. It is, therefore, out of our power to execute your order.By effect of overstating the aspiration in examples, the writer shows his willingness to great extent and satisfies the reader’s wants to be appreciated. This shorten the psychological distance between the writer and the reader. They will be unconsciously influenced and become closer.3.1.4 Asserting Common GroundAsserting some common grounds can be used to cut down the psychological distance between the writer and the reader. The writer can express an agreement on certain suggestion put forward by the reader or present his/her interest and concern of the reader’s needs. Negative messages are said straightforward. So they appear too abrupt to be polite. Denial or refusal based on certain agreement to some extent is to express thoughtfulness and considerateness to the reader.8) In consideration of the very pleasant business relationship we have had with you for more than twenty years,we have decided to agree to your suggestion.9) We agree with you that a new coffee maker should not stop working after five months.10) We understand your concern, but we have already taken steps to improve our packing and are confident that our future shipment will give you complete satisfaction.The above examples show the writer’s understanding and concern of the reader’s difficulty and trouble. Take Example (9) for explanation. Example (9) is recommended from a refusal of a claim. As a matter of fact, the writer does not agree with the reader in the claim. However, the writer at first seeks agreement with the reader. For this reason, it softens the blow of the following refusal of the claim in the letter. In this way, the reader’s positive face want is fulfilled.3.1.5 Being optimisticBeing optimistic shows that the writer expects further relation with thereader. The writer supposes the reader also wants writer’s wants. The reader would like to cooperate with the writer for perspective benefits of the two parties. In business English refusal letters, the writers often express optimism about future business relationship. As the writer has upset the reader, he or she must find something to say that may help calm down the reader and focus on the possibility of future cooperation. A positive ending part is absolutely essential to counteract the refusal information.11) We are looking forward to hearing from you soon.12) We hope to do business with your company in the future.13) We shall let you know when we can meet your requirements and we invite your attention to our other products.The above examples often turn up in the ending part of letters and serve to put up the writer’s desire to cooperate with the reader.3.2 Negative Politeness StrategiesIn Brown and Levinson’s theory system, negative face means someone does not expect others to impose himself and his actions are not interfered by others. Negative politeness strategies are mainly measures taken by the speaker intending to partially satisfy the hearer’s negative face. The negative politeness strategies recognize the hearer or the reader’s face wants, but they also recognize that the speaker or the writer is in some way imposing on his or her face. The negative politeness strategies may include: be conventionally indirect, hedge,minimize imposition, apologize, impersonalize, state reasons, nominalize.3.2.1 Being Conventionally IndirectThe first trouble that negative politeness faces is the contradiction between the direct and indirect: on one hand, straightforward can save a lot of unnecessary detour, so as to save each other’s time; on the other hand, indirect expression can give the other party a time to refuse. The solution to this contradiction is conventionally indirect, which means the writer uses indirectexpression method in certain culture and language environment, but also let the reader know what you mean. The most common sentence patterns like “Could/Would you...”“I should...”are frequently used in this strategy. Here are some examples:14) Will you please send me a copy of your catalogue and price list for watches, and copies of any descriptive leaflets that I could pass to prospective customers?15) Could you send us a price list for your new product line and a full range of samples at your earliest convenience?Via employing “Could/Would/Will you please...”in the sentences, the writer does not take the reader’s compliance for granted. With the question mark, the writer seeks the reader’s capacity and desire to fulfill the demand. The reader’s freedom is not limited and the negative face of the speaker is saved.3.2.2 HedgingWhy do we need to express indirectly? Because we cannot assume that the other person will accept our direct expression. In other words, we cannot assume that the other person will like what we say. This is a very important negative politeness: don’t preset other’s attitude. So, corresponding strategy is that we need to express in a doubt way and avoid any exact words. Hedges hold back the expression from being too extreme or too absolute, thus makes it hard for the reader to deny the expression. Then, it is believed that the reader’s positive face needs can be satisfied.16) We would like to know whether you are able to allow us a special discount.17) We think that it would not be our interests to supply this type of battery.In the above examples, the mitigating word groups make the writer appear less powerful, serious and haughty. It can be employed to shorten the distance between the reader and the writer. The sentence patterns for purpose of hedging, like “I guess(wonder, assume, think, believe, suppose...), sort of, almost, really,quite, somewhat, kind of, a little bit...” are often applied to realize this strategy in business English refusal letters.3.2.3 Minimizing the ImpositionOn the basis of Brown and Levinson’theory, minimizing the imposition saves the hearer’s negative face. In business English letters, the writer might deliver the indirect refusals by means of raising suggestions or coming up with another claim. Here are examples:18) Please say whether you could supply the goods from stock as we need them urgently.19) We just regret we cannot accept “cash against documents on arrival of goods at destination”.Minimizing the imposition can be done by using “only, just, a little...” and the conventionalized politeness marker like “please”. They may be used to reduce the face threatening force.3.2.4 ApologizingIn accordance with Brown and Levinson, the writer can state clearly his unwillingness to threaten the reader’s negative face by apologizing for doing face-threating acts. In business English refusal letters, apology plays a part as an indirect refusal. Lots of apologizing expressions can be found in business English letters such as “I regret...”“I’m sorry...”and so on. The following sentences are examples:20) We regret we cannot accept “cash against documents on arrival of goods at destination”.21) We are very sorry to tell you that we are not in a position to accept the offer on your terms.To realize this strategy of apologizing, the writer acknowledges that he/she has done something wrong on the reader’s negative face and make an apology ahead of time to put it right. The strategy effects to prevent conflicts happeningand keep good relationship between the reader and the writer.3.2.5 NominalizationNominalization has been observed to be a linguistic feature. It is a feature of scientific and professional writing. It is basically abstract in nature and therefore has the effect of removing personal involvement from the narrative of the writing. Brown and Levinson(1987) suggest that the grammatical structure of nominalization semantically signals some distance between the event and the speaker and the event becomes objectified and abstracted. The following are examples:22) Our terms of payment are by irrevocable letter of credit in our favor, available by draft at sight, reaching us one month ahead of shipment, remaining valid for negotiation in China for another 21 days after the prescribed time of shipment, and allowing transshipment and partial shipments.In above sentence，the verb “pay” is nominalized as “payment”. The writer distances his imposing request from the reader to some extent by impersonalizing the act.3.3 Bald-on-record StrategiesDirect refusals, according to Brown and Levinson, belong to the bald-on-record strategies. Bald-on-record strategies attempt to state the speaker’s intention clearly and directly, without any remedial measures. It is a straightforward, direct, unambiguous and concise expression. The speaker does not need to apologize or use adjustment measures in doing a face-threating act. Compared with other kinds of politeness strategies, bald-on-record strategy appears to be direct and open. This strategy can be adapted only when the speaker and the hearer have a lot in common so that face-threating acts cannot threaten their face needs. For example:23) We much interested in your curtains but because your minimum limit for order is to big for this market, we are unable to induce buyers to place trial orders for your products.24)To our regret, we cannot accept your order, since our profit margin does not allow us any concession by way of discount of prices.25) While we appreciate your interest in our new products, we deeply regret being unable to handle any order at the moment, as our manufacturers are heavily committed for lots of months to come and cannot meet your requirements in this case.The above examples definitely state clearly the writers’inability to meet the partner’s needs and accomplish the order. The writer is unable to fulfill the business partner’s request. Therefore the writer tells the truth to the partner to present his honest and let the reader know it is not the reason that the writer does not want to cooperate with him/her. On the opposite, the writer wants to maintain good relationship with the business partner if the writer has the ability. Many expressions like “cannot, could not, unable, should not...” can be used to realize this strategy.3.4 Distribution of Politeness Strategies in Business English Refusal Letters3.4.1 Distribution of Politeness Strategies in the DataThe above passages inform us a detailed presentation on how the politeness strategies are applied in business English refusal letters. This thesis presents three main kinds of politeness strategies. They are positive politeness strategy, negative politeness strategy, bald-on record strategy. In addition, the main sub-strategies of the three strategies are mentioned in the terms of the applications in the business English refusal letters. Positive politeness strategy attempts to decrease the distance and thus strengthening relationship and harmony between the writer and the reader. While negative politeness strategy manages to meet the reader’s negative face by means of showing respect for the positive face and not intervening the freedom of actions of the reader. Bald-on record strategy is less frequently used in the corpus. Then, I think we should。
商务英语回复信函
商务英语回复信函篇一Dear Sir, We are very glad to receive your fax inquiry.Since it is the first time we contact, we would be highly appreciated if you could provide us your bank name and address.We realize the types of IC you need, but we do not know the specification you require for that IC such as the voltage current.Could you please tell us the purpose of this IC? The fax you send us is not very clear for the wording part.Therefore, please fax it again(no need for graph).We wish we could provide the best services to you.Sincerely yours.参考译文：篇二Dear sir, Firstly, We’d like to apologize for the late reply due to the problem of our computer network.We have repaired the machine and mailed back to you.Do you receive it ? The repair charge is US$ 1500, and the receipt will be based on the US$1200 as you requested.After the confirmation, please transfer US$1500 repairing charge to the following a/c : To show our sincerity, we are willing to reduce price of RS10000 to the lowest US $114,000.Besides, regarding to the 3 items you request, we will mail to you by express.Thank you for your cooperation and we wish you success in your business.P.S.: We are the SMT Machinemanufacturer, and we only produce the new machines.Since we do not carry on the sales of used machines, we are unable to provide you the related information.。
拒绝信函范文商务英语作文
拒绝信函范文商务英语作文Refusal Letter。
Dear Mr./Ms. [Name],。
Thank you for your interest in our company and for submitting your proposal for [project name]. We appreciate the time and effort you put into your submission.After careful consideration, we regret to inform you that we are unable to accept your proposal at this time. While we recognize the potential of your proposal, we have decided to pursue other opportunities that align more closely with our current business strategy.We understand that this may be disappointing news, but we hope that you will continue to consider our company for future projects. We value our relationship with you and would be happy to discuss any future opportunities that may arise.Thank you again for your interest in our company andfor your submission. We wish you all the best in yourfuture endeavors.Sincerely,。
商务英语信函格式范文
商务英语信函格式范文商务英语信函格式范文篇一：询价信Dear Sir/Madam,We are interested in your company's products, particularly the bicycle products advertised in your latest catalogue.Kindly quote your prices for the bicycles we are interested in as follows:- Model: XYZ-100Quantity: 50- Model: XYZ-200Quantity: 100Please also include the following information in your quotation: - Payment terms- Delivery time- Packaging details- Country of origin- Minimum order quantityYour prompt reply will be much appreciated. Thank you. Sincerely,[Your Name][Your Company]篇二：订单确认信Dear [Recipient],We acknowledge the receipt of your order for the following products:- Product A: 500 units- Product B: 800 unitsWe hereby confirm that we are able to fulfill your order as follows: - Delivery time: 3 weeks from order confirmation- Packaging details: Products will be packed in cartons unless otherwise specified. Each carton will contain 10 units of the same product.- Payment terms: 30% deposit via wire transfer or PayPal, balance due upon delivery.Please acknowledge receipt of this order confirmation and verify that all details are correct. If there are any discrepancies or changes, please notify us immediately.We look forward to doing business with you.Best regards,[Your Name][Your Company]篇三：拒绝合作信Dear [Recipient],Thank you for considering [Your Company] as a potential business partner. We appreciate the time and effort you have put into this partnership proposal.After careful review of your proposal, we regret to inform you that we are unable to proceed with the proposed business venture. While we recognize the potential benefits of this partnership, we have decided that it is not in the best interest of our company at this time.Please rest assured that this decision was not made lightly, and we appreciate the effort and commitment you have shown throughout our discussions.We wish you the best of luck in your future endeavors and hope that we can keep in touch regarding future business opportunities. Thank you once again for your interest in our company. Sincerely,[Your Name][Your Company]篇四：感谢信Dear [Recipient],I am writing to express my sincere gratitude for the assistance you provided to me during [cause of the assistance].Your kind and generous support during this difficult time meant a great deal to me, and I am deeply appreciative of everything you did to help. Your [specific details of assistance] made a significant difference in my life, and I cannot thank you enough.It is heartwarming to know that there are people like you in this world who are willing to extend a helping hand to those in need. Your selflessness and compassion are truly inspiring.Once again, thank you for your support and kindness. It is not something that I will soon forget, and I hope that I will have the opportunity to repay your kindness in the future.Sincerely,[Your Name]篇五：辞职信Dear [Manager],I regret to inform you that I am resigning from my position as [Your Position] at [Company Name], effective [Date ofResignation].While I have enjoyed my time working with the company and appreciate the opportunities that have been given to me, I have decided that it is time to move on and pursue other career goals.I want to express my gratitude for the support, guidance, and mentorship that you and the company have provided me during my time here. It has been a pleasure working with such a talented and dedicated team, and I will always treasure the experiences I gained while working here.I will ensure that my job responsibilities are smoothly transferred to my colleagues before my departure. Please let me know if there is anything else I can do to assist during this transition.Thank you again for everything. I wish you and the company continued success in the future.Sincerely,[Your Name]篇六：建议信Dear [Recipient],I am writing to offer some suggestions that I believe could help improve [specific situation or issue].[Explain the situation or issue in detail and the reasons why it needs improvement.]Therefore, I suggest the following solutions:- [Suggestion 1]: [Provide specific details about how this suggestion would help improve the situation or issue.]- [Suggestion 2]: [Provide specific details about how this suggestion would help improve the situation or issue.]- [Suggestion 3]: [Provide specific details about how this suggestion would help improve the situation or issue.]I believe that these suggestions, if implemented, could help achieve [specific goal or objective]. I would be more than happy to discuss these suggestions with you in greater detail, or provide any additional information you may require.Thank you for taking the time to consider my suggestions. I hope that these ideas can be of benefit and contribute to the success of [specific objective or goal].Sincerely,[Your Name]以上是商务英语信函的几个主题，实际的商务英语信函需要根据具体情况进行写作，但是通用的格式和用语是必不可少的。
商务英语拒绝订单英文范文(优选7篇)
商务英语拒绝订单英文范文(优选7篇)（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。
文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!商务英语拒绝订单英文范文(优选7篇) 商务英语拒绝订单英文范文第1篇a: i’m the purchasing agent here .b: i’d like to give you one of our new catalogs .a: i’ll put it in my files .b: thank you very much ，a:我是这里负责采购的b:我们有新目录想给你a:我会将它归档。
商务英语信函的委婉拒绝策略及其语用功能
商务英语信函的委婉拒绝策略及其语用功能作者：彭怀兰来源：《文艺生活·文艺理论》2011年第05期摘要：委婉地拒绝顾客的要求、请求和建议等在英语商务信函写作中是一种常见现象。
本文以布朗和列文森(Brown, P & Levinson)的“面子理论”以及利奇(Leech)的“礼貌原则”为指导，阐述了英语商务信函中常用的三种委婉拒绝策略，即运用第二人称、运用模糊限定语和使用情感词，并从语用角度分析它们的交际功能。
关键词：商务信函；委婉拒绝；语用功能中图分类号：H31 文献标识码：Ａ文章编号：1005-5312（2011）14-0208-02一、引言随着经济全球化进程的不断加快，我国的对外贸易发展迅速。
国际商务活动日益频繁，这使得商务信函在国际商务交往活动的重要性日益明显。
在商务交流过程中，难免会出现由于某些原因而不能接受顾客的请求、要求或建议等情况，为了最大限度地给顾客以信任和满意，商务人员常常需要借助委婉表达方式，来拒绝对方的请求、要求或建议，以创造良好的商务环境，避免给公司带来经济损失。
有鉴于此，本文以布朗和列文森的“面子理论”以及利奇的“礼貌原则”为基础来分析，商务英语信函中常用的三种委婉拒绝策略，即运用第二人称、运用模糊限定语和使用情感词，并从语用角度进一步讨论它们的交际功能。
二、委婉拒绝遵循的理论和原则（一）面子理论面子理论最早由美国社会学家Goffman提出，他认为每个人在社会的舞台上都需要展现积极的形象。
Brown和Levinson在格夫曼的面子理论的基础上，进一步阐释了“面子”概念。
他们认为“面子”是社会个体意欲在公众面前呈现的个人形象，是每个人的基本需求。
Brown和Levinson还指出，绝大多数言语行为都会对说话人或听话人的面子构成威胁，凡是具有理性的人都会极力避免这种面子威胁行为，或者采用某些补救策略以减轻言语行为的威胁程度。
商务英语信函是对外贸易活动的信息沟通重要方式，在对外贸易进程中履行着明确的商务交易意图。
基于“礼貌原则”的商务英语拒绝类信函的语用分析
正确 （ｏｒｃｎ ｓ） ｃｒ ｔｅｓ。其 中，礼貌 原 ｅ
则作为写作原则之 一 ， 义重大 。 意
商务 英语 写作 的礼 貌 原则 具
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圈 篱躅
教育
基于‘Ｌ ‘貌原则’ ： ｉ ： ’ 的商务英语拒绝类信函的 语用分析
⑩ 柯 宁立
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类信 函中的语用
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礼貌原则的商务英语拒绝类信函的语用分析
礼貌原则的商务英语拒绝类信函的语用分析内容介绍当今社会随着经济全球化的不断扩大，国际商务往来日益频繁，商务英语信函作为其主要交流媒介之一越来越受到广泛关注。
作为国际经济交流的载体，一则好的商务英语信函除词汇、语法上准确无误外，语气的选择与使用也十分讲究，尤其注重礼貌的传达，只有如此方建立和维持良好的贸易关系。
虽然语用学中对礼貌现象的研究多以口头语言为主，但其理论基础同样适用于书面语体。
商务信函作为一种具有特定商务语境的书面语言形式，礼貌原则的表现十分突出。
本文拟就此现象探讨礼貌原则在商务英语拒绝类信函写作中的应用。
2语用学礼貌原则综述1967年美国语言哲学家格莱斯提出了著名的语用“合作原则(CP)”（CooperativePrinciples）。
遗憾的是格莱斯未能就该原则深入阐述和论证。
koff(1973)试图将礼貌与合作原则整合起来，提出了“语用能力规则”(RulesofPragmaticCompetence)，即礼貌策略。
具体包括三个规则，即：1）别强求对方；2）给对方留有余地；3）让对方感觉友好。
20世纪80年代，英国语言学家GeoffreyLeech在“合作原则”的基础上，从修辞学、语体学的角度出发，提出了著名的“礼貌原则”(PolitenessPrinciple)。
这一准则又可细分为六大准则，即：A.得体（策略）准则(TactMaxim)：减少表达有损于他人的观点；B.慷慨准则(GenerosityMaxim)：减少表达利己的观点；C.赞誉准则(ApprobationMaxim)：减少表达对他人的贬低；D.谦逊准则(ModestyMaxim)：减少对自己的赞誉；E.一致准则(AgreementMaxim)：减少自己与别人在观点上的不一致；F.同情准则(SympathyMaxim)：减少自己与他人在感情上的对立。
3商务英语信函的礼貌原则商务英语写作作为一种特殊应用文体通常遵循7C原则，即：1）完整性、(completeness);2)简洁性(conciseness);3)体谅(consideration);4)清晰(clarity);5)具体(concreteness);6)礼貌(courtesy7)正确(correctness)。
XX常用商务英语邮件回复模板
XX常用商务英语邮件回复模板随着全球经济一体化的开展,商务英语电子邮件的写作越来越受到重视。
收到邮件后，我们该怎么回复对方呢?下面是的一些商务英语邮件的回复信函模板，希望能帮到大家!Thank you for your email informing me to attend ①(会议名称).I am delighted to take this business trip.I’m writing to confirm that I will arrive in ②(出差地点) on ③(抵达时间). Please book ④(往返机票)for me. ⑤(其他相关事宜).I do hope that this business trip will be a great suess and be beneficial to our ⑥(市场推介).Thank you for your email inviting me to make a keynote speech at ① (演讲场地)②(演讲日期). I’d like to make a speech on the subject of ③(演讲主题).I look forward to meeting you at the seminar.Thank you so much for your kind invitation to ①(展销会名称).I feel so delighted to be invited. ②(展销会名称)will be held from ③(展销会开始时间) to ④(展销会完毕时间) ⑤(展销会举办地).I believe it will be a good opportunityfor us to meet ⑥(行业伙伴)and exchange ideas and information with them.I look forward to seeing you at the fair.We are really sorry for the ① (产品所出现的问题)of the goods. ② (证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact t hat the goods ④(货物出现问题的原因).Therefore, you should ask ⑤ (提出索赔的机构名称)for pensation. However, to pensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.Again, we are terribly sorry for your loss.We have received your email of ① (对方邮件日期),and we regret to know that the short delivery of ② (货物短缺数量) of shipment against the order ③ (订单编号).We are quite sorry for ④ (致歉事宜).After check, we found that ⑤ (说明原因).However, we have already ⑥ (采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port ⑧(应补运货物预计到达的日期).We deeply apologize for the inconvenience that caused to you.After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.After a careful check-up by our staff, we found that ① (弄错产品的原因).As a result, the purchases with ② (发货错误)are not in order. Therefore, please ③ (补救措施)and we will be in charge of all the related expenses.Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly, they will reach you in ⑤ (预计到达的日期或期限).We have taken all necessary actions to guarantee ⑥(弥补措施).We apologize for any inconvenience.We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ① (船名)are damaged by ② (产品损坏的原因).After serious inspection, we are giving you description of the damaged shipment. The contents were ③ (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for ④(我方应付的责任),and will pensate you by ⑤ (赔偿金额)in aordance with the contract. Please email us if you receive the check. Please aept our apology or any inconvenience caused to you.We will take any necessary actions to ensure this kind of thing will never happen again.Thank you for your email. After careful check, we found that there was indeed a big mistake in ①(出错的地方).It is ②(出错的原因).We are deeply sorry for the error that we did not abide by③(不符的地方).We hope you could understand that we did not make such mistake in purpose.Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④ (需修改的地方).The total amount is ⑤(货款金额).Sorry for any inconvenience brought to your pany.。
商务英语信函complaints claims and adjustment
9.3.1. Complaint of wrong goods delivered
Dear Sir/Madam,
Our Order No. 189
We duly received the documents and took delivery of the goods on arrival of the S. S. “Happiness” at Ningbo.
goods of our Order No. 9876, but found that the quality is
Acknowledging receipt.
not same as previous. The goods are out of shape and
workmanship is too rough. Enclosed is a sample for your Stating unfortunate
Yours sincerely,
9.3.7. The buyer asking the seller to make the insurance claim
Dear Sir/Madam,
Our Order No. 119
When the S. S “Merry Sailor” arrived at Hangzhou on 13th August, it was noticed that a part of cases, nearly half were wet. We therefore had all the wet cases opened and the contents examined by a local insurance surveyor in the presence of the shipping company’s agents. Each case was invoiced as containing 10 dozen cartons, four or five of which were badly damaged, and the goods have lost a great deal of their quality by wetting from sea-water.
商务英语信函回复范文(必备篇)
商务英语信函回复范文(必备篇)询价Inquiriescathay Business Machines Import & Export Corporation20xx Century Boulevard Pudong, Shanghai 20xx06, ChinaTel： Fax：September 5, 20xxUniversal Software, Inc.2468 Oak StreetSan Francisco CA94105Ladies/Gentlemen：Would you mind answering the following questions?2. Can the user swith from function to funtion without down-loading?3. Can the user customize the billing periods?4. Is there any provision for security?5. What is the price of the software?If you have a brochure that describes the package, we would appreciate you sending it along.Sincerely yours.SHEN Husheng(Mr.)Import ManagerDear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.Yours faithfully尊敬的'先生/某某现向您推荐我们的市场专家弗兰克·琼斯先生。
商务英语写作 拒绝信
商务英语写作回绝信第一篇：Dear Sirs,Thank you for your letter requesting an order of black leather gloves. We appreciate your interest in our product.Unfortunately, we must let you know that our production line does not product the required good due to difficulty with dye.However, our pany manufactures the leather gloves of other color, which are the same in size and quality. If you are interested, I will send you some of catalogues enclosed with this letter for your reference.We are looking forward to receiving your favorable reply.Yours sincerely第二篇;Dear Sirs,We were pleased to receive your letter of October 15thin which you request to a price reduction.We have considered your proposal very thoroughly. Unfortunately enough, as we are going to purchase a large amount of new machines, we need to have adequate funds.But, we can offer you some gifts, which could be using as a promotion. We hope our reply will not be disappointing.Yours sincerely第三篇：Dear Sir,We have received your letter of October 10th requesting a return of goods.In order to offering the beat service to our customers, we have established a sound after-sale service system. We are sending you a copy of our pany’s guarantee. When you go through the details you may find we strictly limited our return services in the scale of non-human factors.However, we may offer you a discount of 20 percent at our appointed repair agency.We look forward to the opportunity of severing you again.Yours sincerely。
商务英语信函 取消邀约
商务英语信函取消邀约商务英语信函中取消邀约怎么写呢?来看看吧!Dear Mr. and Mrs. Lin,We regret that, owing to some unseen circumstances, we are obliged to recall our invitation for this Saturday, May 20th.We meant to get together and enjoy a happy night in my house, since we haven't met each other for such a long time. However, unfortunately, our daughter, Annie, broke her leg yesterday and we have to take care of her in hospital. Itis impossible for us to hold a party in this situation.We apologize for the inconvenience we may bring to you. And we are looking forward to receiving you in the future oasions.Yours truly,White Brown亲爱的林先生及林太太：由于某些无法预料的情况，我们很遗憾不得不取消原定于5月20日本周六的邀请。
我们原本准备在我家共度一个愉快的夜晚;我们已经有那么长时间都没有见面了。
然而不幸的是，我们的女儿安妮昨天摔断了腿，我们不得不到医院护理她。
在这种情况下，我们不能举办派对了。
我们为给你们带来的不便表示抱歉。
希望以后有时机能够招待你们。
怀特?布朗敬上Dear Mr. and Mrs. Brown,We are sorry to hear that Annie broke her leg. Poor Annie!We hope she did hurt seriously. We are going to visit her this Saturday. Could you please tell us which hospital she is staying in?Please give Annie our best wishes.Yours sincerely,Lin Feng亲爱的布朗先生，太太：我们很抱歉听说安妮摔断了腿。
商务英语信函中“拒绝”类动词的语义成分及其汉译策略研究
商务英语信函中“拒绝”类动词的语义成分及其汉译策略研究孙佳瑜[1];李天贤[1]【期刊名称】《海外英语》【年(卷),期】2018(000)022【摘要】作为一种特殊的语类,商务英语信函具有非常特殊的交际功能,其用词具有书面性、委婉性、正式性等独特特征。
该文以《朗文当代高级英语词典》(2014)、《现代汉语词典》(2016)、《新牛津英汉双解大辞典》(2004)和在线商务英语信函语料库(Business Letter Corpus Online,简称BLC)为语料来源,讨论商务英语信函中“拒绝”类动词的语义成分及其在商务活动中的对应表达,并因此提出了商务信函中“拒绝”类动词对应的汉译策略。
研究发现:英汉“拒绝”类动词在商务信函中的应用与日常通用表达有所不同;商务信函中受其语类的限制,其汉语翻译大多具有特定的表达,但在日常通用表达中则可以有多种翻译方法。
此外,少部分“拒绝”类动词不宜用在商务英语信函中。
【总页数】4页(P33-36)【作者】孙佳瑜[1];李天贤[1]【作者单位】[1]宁波大学科学技术学院浙江宁波315000;;[1]宁波大学科学技术学院浙江宁波315000【正文语种】中文【中图分类】H315【相关文献】1.商务英语信函中\"拒绝\"类动词的语义成分及其汉译策略研究 [J], 孙佳瑜;李天贤2.商务活动中英汉\"请求\"类动词的语义成分及词化模式对比研究 [J], 林沙;李天贤3.英汉“思考”类动词的语义成分及词化模式分析 [J], 高晶;林立红;4.商务英语信函中“告知”类动词的语义结构及人际功能研究 [J], 王秀玲;李天贤(指导)5.商务英语中“欲望类动词”及其汉语对应词的语义成分与词化模式研究 [J], 毛丹妮;罗思明因版权原因，仅展示原文概要，查看原文内容请购买。
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商务英语拒绝信函
篇一：商务英语写作拒绝信
商务英语写作拒绝信
11321034李晓萱
第一篇：
Dearsirs,
Thankyouforyourletterrequestinganorderofblackleathe rgloves.weappreciateyourinterestinourproduct.
unfortunately,wemustletyouknowthatourproductionline doesnotproducttherequiredgoodduetodifficultywithdye.
however,ourcompanymanufacturestheleatherglovesofoth ercolor,whicharethesameinsizeandquality.Ifyouareint
erested,Iwillsendyousomeofcataloguesenclosedwiththi sletterforyourreference.
wearelookingforwardtoreceivingyourfavorablereply.
Yourssincerely
第二篇;
Dearsirs,
wewerepleasedtoreceiveyourletterofoctober15thinwhic hyourequesttoapricereduction.
wehaveconsideredyourproposalverythoroughly.unfortun atelyenough,aswearegoingtopurchasealargeamountofnew machines,weneedtohaveadequatefunds.
but,wecanofferyousomegifts,whichcouldbeusingasaprom otion.wehopeourreplywillnotbedisappointing.
Yourssincerely
第三篇：
Dearsir,
wehavereceivedyourletterofoctober10threquestingaret
urnofgoods.
Inordertoofferingthebeatservicetoourcustomers,wehav eestablishedasoundafter-saleservicesystem.wearesend ingyouacopyofourcompany’
sguarantee.whenyougothroughthedetailsyoumayfindwest rictlylimitedourreturnservicesinthescaleofnon-human factors.
however,wemayofferyouadiscountof20percentatourappoi ntedrepairagency.
welookforwardtotheopportunityofseveringyouagain.
Yourssincerely
篇二：正式商务商务英语拒绝信拒绝函ALetterofRefusal
ALetterofRefusal
schoolofAutomotivestudies
xxxuniversity
xxxxRoad
xxxxDistract
shanghai20xxxx
p.R.china
nov.16,20XX
prof.smith
InstituteofAutomotiveengineering
shanghaiJiaotonguniversity
Jixiebuilding
800DongchuanRoad
shanghai20XX40
p.R.china
Dearprof.smith,
YesterdayIhavereceivedyourletterformetobeakeynotesp eakeratthe10thinternationalnewenergyAutomobileForum tobeheld,January5–
8,20XX,atyouruniversity.Iamveryhonouredandappreciat eforyourkindinvitation,butmuchtomyregretican’tattendtheforum.becauseIwillbeatanotherinternationa lconferenceheldinnewYorkfromJanuary3–
10.Ifeelsosorrythatthetwomeetingtimeareconflictedan dIwouldnotmakeboth.pleaseacceptmyapologies.
besidesIamveryinterestedinthelasteddevelopmentinnew energyautomobile,Ihopeyoucouldkindlysendmesomeforum
materialsafterthemeeting.Ifthereisotherconferencere latingtothefieldheldbyyourinstituteinthefuture,plea seinformmeinadvance.Iwouldmakebestbalancetomakethes chedule.
Atlast,Iwishtheforumwillbeaccomplishedsuccessfully Iamlookingforwardtoyourreply.
Yourssincerely,
xxx
Deanoftheschool
篇三：经典：商务英语10种抱怨信函写作篇
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经典：商务英语10种抱怨信函写作篇
complaints&claims（抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。
内容应明确、清楚、有理，语气。