酒店前台英语口语
酒店前台常用英语口语
酒店前台常用英语口语经常接待一些外宾，要掌握一些英语口语，如何学英语口语?这个问题难倒了很多酒店人。
下面整理了一些酒店前台常用英语口语，希望对大家有所帮助！1、I don't have a reservation.我没有预约。
2、Can I book a double room?我可以订一间双人间吗?3、Do you have any vacancies for tonight?今晚还有空房吗?4、I'd like to make a reservation for tomorrow.我要预定明天的房间。
5、Do you have a double room for tonight?今晚还有双人房吗?6、I'd like to reserve a room with a single bed.我想预定一间单人间。
7、I can let you have a room with a bath.我可以给你一间带浴室的.房间。
8、I'd like a room with a view.我想要景观好的房间。
9、It has a wonderful view of the sea.在那里可以看到美丽的海景。
10、We will put you in a deluxe room at no extra charge.我们会给您一套豪华套房，不额外收费。
11、I'm atraid not, sir. We're booked solid right now.先生，抱歉没有房了，现在都客满了。
12、I'm sorry, but we're fully booked up.对不起，我们这里已经客满了。
13、How much is it per night?住一晚多少钱?14、What is the rate?住宿费用是多少?15、How much is a twin room?双人房要多少钱?16、Does it include tax and service charge?这个价格含税和服务费吗?17、When would you like to stay here?您什么时候来住?18、How long do you plan to stay here?您打算在这里住多久?19、Do you have less expensive rooms?有没有便宜一点的房间?20、Could you give me a discount if I stay for three nights? 共3个晚有没有折扣?21、May I see the room, please?我可以先看看房间吗?22、I'll take the room.我要订这间。
酒店饭店英语口语大全 前台服务
酒店饭店英语口语大全前台服务Part 1 Counter Services 前台服务Unit 1 预订房间Room Reservation经典句型：What kind of room would you like?您要预订什么类型的房间？How long do you plan to stay? / How many nights?您打算住多久？/ 您住几个晚上？I’m sorry we are fully booked for 22nd.很抱歉，22号那一天的客房都已经订出去了。
A single room is $ 70 per night, with 15% service charge.单人间每晚70美金，另加15%的服务费。
模仿对话：A: Good morning. Can I help you?B: I’d like to book a room in your hotel.A: What kind of room would you like?B: I’d like to book a single room for August 18th.A: Please hold on. I’ll check our reservations. (After a while) I’m afraid we have no single room vacant on that day. What about a double room instead.B: That’s fine. Thanks you.---------------------------------------------------------精品文档---------------------------------------------------------------------实战应用：Clerk: Good morning. May I help you?Jack: Yes. I'd like to reserve a room for three days, please.Clerk: For which date?Jack: For September 15th to 18th.Clerk: Which kind of room would you like, a double or a single?Jack: A single, please.Clerk: May I have your name and phone number?Jack: Jack Brown, and the number is 3626833.Clerk: What time do you expect to arrive, Mr. Brown?Jack: Oh, about 6:30 p.m., I suppose.Clerk: Well, I’d like to confirm your reservation. A single room for Mr. Brown at 480 yuan per night for three nights from September 15th to September 18th.Jack: Right.Clerk: Thank you, Mr. Brown.---------------------------------------------------------精品文档---------------------------------------------------------------------。
酒店前厅英语口语对话
酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。
小编精心收集了酒店前厅英语口语对话，供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。
欢迎来到云山饭店。
先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的，我想登记入住。
R:Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生，有向我们预订吗?G:Yes,for tonight.是的，今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。
我查一下我们的预定记录。
让您久等了。
先生，你预定的是一个单人间，住3晚。
请您填写登记表，好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩，我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
酒店前台常用英语口语
酒店前台常用英语口语Wele to the XX Hotel.欢迎光临XX酒店。
May I help you with your bags/luggage, sir? 我来帮您提包吧，先生?How many pieces of luggage do you have?您有多少件行李?I’ll show you to the Front Desk/ Lobby.我来带您去前台/大堂。
This way, please.这边请。
There are too many people here, could you wait in line for registration, please?人挺多的，您请排队等候登记，行吗?Please enjoy your stay/Have a nice stay with us.祝您愉快。
Can I help you?有什么可以帮到你吗?How may I assist you?有什么可以帮到你吗?What kind of room would you like, sir?先生，您要什么样的房间?Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。
Enjoy your stay with us.希望您在我们这里入住愉快。
May I know your name and your room number, please?我可以知道您的名字和房间号码吗?Excuse me, sir, could you spell your name?请问您的名字如何拼写?Here’s your room key.这是你的房间钥匙。
I’m sorry to keep you waiting, sir.先生，对不起，让您久等了。
What can I do for you?我能为您做点什么吗?Please wait your turn.请排队等候。
酒店前台日常实用英语口语(很全)
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语,与日常生活会话中所使用的英语略有不同，较注重礼节.正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了.例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名?Do you want some tea？Could you like some tea?您要喝茶吗? 请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？＊不要说OK，Sure, Yeah等等，而要说Certainly, Sir。
＊Hey, uh—huh, Hang on 等等，也不适合在酒店中使用.* 别说“I don’t know。
”回答“不知道"是非常不礼貌的说法。
可以说“just a moment, please。
I’ll check that for you.” （请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
＊对男性客人,尊称为Sir；面对女性客人时尊称为Ms。
在招呼客人时，最好说“Excuse me, Sir（Ms）", 不要直接称呼Mr。
或Ms。
至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl。
＊正视对方的眼睛，以显示出你的信心和诚意.但必须注意,注视对方的眼睛,并不是无理地盯着对方看。
＊在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二。
基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种:1. May I ～2. Could you ～3. Would you ～4。
Shall I ～？只要理解这四种基本的句型，就可以处理大部分业务上的状况。
【英语口语】酒店前台日常基本英语用语
【英语口语】酒店前台日常基本英语用语欢迎和问候语：1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好，先生(夫人)。
2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好，谢谢。
您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。
6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。
2.You are welcome.不用谢。
3.Not at all.不用谢。
4.It’s my pleasure.非常高兴为您服务。
5.Thank you for staying in our hotel.感谢您住在我们酒店。
6.I’m sorry.很抱歉。
7.Excuse me.对不起。
8.I’m sorry,It’s my fault.很抱歉。
那是我的过错。
9.Sorry to have kept you waiting.对不起，让您久等了。
10.Sorry to interrupt you.对不起，打扰您了。
11.I’m sorry about this.对此表示抱歉。
12.That’s all right.没关系。
13.I beg your pardon.对不起，没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起，没听懂，可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等，我去叫经理。
征询语：1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住）G=客人R：=接待员R：Good afternoon。
Madam.Welcome to Grand Park Kunming 。
May I help you?下午好，欢迎光临昆明君乐酒店,请问有什么可以帮到您？G：Yes, I’d like to check—in .please。
我要登记住宿。
R:Certainly, Madam。
May I have you name，please?好的，小姐。
能告诉我您的姓名吗？G:I’m Christine.Nolan我叫克莉丝汀•诺兰R:Do you have a reservation，Ms。
Nolan？诺兰小姐，请问您预定了房间吗？G：Yes, form today。
是的，预定了.从今晚开始。
R：OK，Ms 。
Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：(双手接客人证件）R：(扫描客人证件后双手归还客人）R：Just a moment，please. I’ll check our reservation record。
（After a while）Thank you for waiting。
Ms. Nolan。
Your reservation is for a business single room for one night，the room rate is ￥800 that including two breakfasts。
Is that all right?请稍等,我查一下预定记录。
（过了一会)让你久等了，诺兰小姐,您预定了一个晚上的商务单间,房价￥800（房价用手指给客人不要说出报价），含两份早餐是吗?G：Yes。
是的R：Print out the registration form？打印住宿登记表。
酒店前厅常用英语口语
★频道为友整理的《酒店前厅常⽤英语⼝语》，供⼤家参考学习。
第⼀部分前厅 Part one FRONT OFFICE Unit one Making a Reservation/Advance Reservation 第⼀章预订 Key Sentences例句 1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这⾥是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中）请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店⽇期是哪天？ 7. How long will you stay with us? 请问您住⼏天？ 8. How many people are there in your party? 您们⼀共⼏个⼈？ 9. That will be four nights. 四个晚上。
10. May I know the arrival date, please? 请问哪天⼊住？ 11. Is it just for tonight? 请问只住今天⼀晚吗？ 12. When do you check in? 请问您什么时候⼊住？ 13. Would you like a single room or a double room? 请问你想订单⼈间还是双⼈间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先⽣，请问您的电话号码是？ May I know your company name and how would you like to settle your payment?请问您的公司全称及付款⽅式？ How would you like to guarantee your reservation?请问您的担保⽅式是？ May I take your credit card number or Guarantee letter for the guarantee?请提供您的信⽤卡号码或担保信给我做为担保。
酒店前台日常实用英语口语(很全)
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店前台英语口语
酒店前台英语口语Hotel Receptionist English Conversations:At Check-in:1. Guest: Hi, I have a reservation under the name Smith. Receptionist: Good evening, Mr. Smith. May I see your ID, please? Guest: Sure, here you go.Receptionist: Thank you, Mr. Smith. We have a deluxe room reserved for you. Could you please fill out this registration form? 2. Guest: Hello, I would like to check-in.Receptionist: Good afternoon. Do you have a reservation? Guest: No, I don't.Receptionist: That's not a problem. Let me check our availability for you.3. Guest: Hi, I made a reservation online for a room. Receptionist: Good morning! May I have your name and ID, please?Guest: My name is Johnson, and here's my ID.Receptionist: Thank you, Mr. Johnson. We have your reservation here. Please sign in and provide your credit card for any incidental charges you may have.At Check-out:1. Guest: Hi, I'd like to check out, please.Receptionist: Good morning! May I have your room number? Guest: Room 306.Receptionist: Alright. Just a moment, let me check your bill and make sure everything is settled.2. Guest: Hello, I'm checking out today.Receptionist: Good afternoon. Could you please provide your last name and room number?Guest: My last name is Brown, and I stayed in room 512. Receptionist: Thank you, Mr. Brown. Let me check your bill and make sure there are no pending payments.3. Guest: Hi, I'm checking out. Can you please finalize my bill? Receptionist: Good evening. May I have your name and room number, please?Guest: I'm Mrs. Anderson, and I'm staying in room 210. Receptionist: Thank you, Mrs. Anderson. Let me print out your bill and verify any additional charges.。
酒店前台英语常用口语
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如: 非正式英语正式英语What’s your name? May I have your name？您贵姓？请问您贵姓大名？Do you want some tea？ Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here， please。
Could you come this way please?这边请。
请您往这边走好吗？＊不要说OK, Sure, Yeah等等，而要说Certainly， Sir.＊ Hey， uh—huh， Hang on 等等，也不适合在酒店中使用。
＊别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。
＊对男性客人，尊称为Sir；面对女性客人时尊称为Ms。
在招呼客人时,最好说“Excuse me， Sir（Ms）”，不要直接称呼Mr.或Ms. 至于称呼小孩,可以直接使用Excuse me，但是不可以直接称呼boy或girl。
＊正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛,并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言.但是使用手势时要特别小心,因为对于不同国家、民族而言，手势的意义也大不相同.二。
基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1。
May I ～2. Could you ~3。
Would you ~4.Shall I ~？只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店前台接待日常英语口语(HotelEnglish)
Hotel EnglishMarch2021Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭馆。
我是...，请问我该怎么称号你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，若是需要我为您做些什么，请告知我。
you have any problems, please feel free to contact us .若是你有任何需要，请随时联系咱们。
you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？kind of room would you like ?请问您需要什么类型的房间。
,I don’t quite understand .对不起，我不是很明白。
’m afraid we’ve fully booked for that time .抱歉，咱们那个时段已给订满了。
’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
me ,How do spell it ,please ?打搅一下，您能拼写一下您的名字吗？can only keep your table /room till …咱们能保留您的房间直到...me show you to your room ,this way please .让我带您到房间，这边请。
~酒店前台英语口语
酒店前台英语口语company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算team group 团队，群体available 可用的，可到达的bath 浴室shower 淋浴suite （一套）房间presidential 总统的，总统职务的deluxe 豪华的fully 完全地，彻底地address 地址guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发offer 提出，提供discount 折扣vacancy 空，空房间major 较大范围的，主要的solid 全部地be full up 全满provide with 提供international 国际的，世界的bellboy 行李员，旅客服务员mini-bar 小冰柜sort 种类，类别look forward to 期待，希望rate 价格，费用tax extra 另加税金guest 旅客，宿客receive 接待，接见，欢迎doorbell门铃trash can垃圾桶socket插座cat’s eye猫眼sheet床单clothesline晾衣绳safety chain防盗链quilt被子receiver接收器switch开关guilt cover被套laundry form洗衣单mirror镜子pillow枕头baggage rack行李架closet衣柜pillowcase枕套plug插头clothes hanger衣架laundry bag洗衣袋flat iron熨斗blanket毛毯note便签mattress床垫shampoo洗发液slippers拖鞋bedside table床头柜foam bath沐浴液air conditioner空调exhaust fan换气扇bathroom浴室cotton swab棉签desk lamp台灯weigh bridge地秤drawer抽屉washbowl洗脸盆hotel services guide饭店服务指南water tap水龙头handicraft工艺品remote controller遥控器serving tray托盘button按钮sewing kit针线包tooth brush牙刷power电源envelop信封toothpaste牙膏mineral water矿泉水letter paper信纸shower cap浴帽instant noodles碗面hair dryer吹风机soap香皂curtain窗帘yellow page黄页comb梳子windows窗户magazine杂志soap dish皂托tea table茶几network cable网线glass cup玻璃杯ashtray烟缸mouse pad鼠标垫razor剃须刀match火柴wall lamp壁灯stool马桶carpet地毯toilet paper手纸light bulb电灯泡chair椅子towel毛巾refrigerator冰箱bath towel浴巾beer啤酒bathtub浴缸coke cola可口可乐bath mat防滑垫seven-up七喜flower vase花瓶air condition空调（AC）balcony|terrace阳台shower淋浴safe-box保险箱parlor|living room 客厅bathtub浴缸dustbin垃圾箱flowerpot花瓶vase花盆border花坛carpet地毯cleaner|dust collector吸尘器gas mask 防毒面具perfume香水accommodation住宿bedspread床单quilt cover被套pillow枕头blanket|carpet毛毯comb梳子towel毛巾washcloth浴巾face cloth面巾toilet table梳妆台toilet glass梳妆镜necklace项链earring耳环ring戒指jewelry首饰casket首饰盒nail clipper指甲钳nail file指甲锉henna指甲花fingertip指尖quilt被子pillow case枕套curtain窗帘coat hanger衣架electric iron 熨斗scissors剪刀staple订书钉stapler订书机standard room标准间laundry洗衣房dry clean干洗wet wash湿洗coat外套shirt衬衫sweater毛衣sport shirt运动衫overcoat大衣raincoat雨衣trousers裤子tie领带shoes鞋子barbers理发店haircut 理发marcel烫发1barber理发师hairstyle发型socks袜子bang流海Chinese restaurant中餐厅Ｗest Restaurant西餐厅reception前台housekeeping客服order dishes点餐order for goods订单hall前厅aisle|halfway走廊stairs楼梯lift电梯management 经营、管理market price 市价cashier's desk 兑换处check-out time 退房时间accounting desk 帐务处coin 硬币voucher 证件price list 价目表check cheque 支票sign (动)签字interest 利息reservation预订reception desk 接待处pay (动)付款form 表格…per thousand 千分之… tip 小费reservation desk 预订处spare (形)多余的postpone (动)延期luggage office 行李房traveler’s cheque 旅行支票cancel (动)取消fill (动)填写administration 管理、经营registration desk 入宿登记处note 纸币lobby 前厅luggage rack 行李架identification card 身份证visit card 名片rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱luggage label 行李标签procedure 手续、程序bank draft 汇票overbooking 超额订房…per cent 百分之… reasonable (形)合理的cash (动)兑换keep (动)保留、保存information desk 问询处procedure fee 手续费accept (动)接受fill in the form 填表mosquito| skeeter 蚊子cockroach 蟑螂purse提包tidy整理整洁indentification card身份证alarm 警报，报警fly苍蝇scan扫描block阻塞限制remove挪走belt腰带rubber橡胶socket插座battery电池breakfast早餐blanket毛毯channel频道input输入explain解释in detail详细impression印象east东west西south南north北calulator计算器cockroach蟑螂right away 马上signal信号troublesome麻烦assistant助理belt腰带ugly丑陋electric电wages工资salary slippers拖鞋heart deasers心脏病■ 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话receiver 听筒can't put somebody through 接不通ordinary telegram 普通电话city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人can't hear somebody 听不见can't get through 打不通inland telegram 国内电报ordinary mail 平信The connection is bad. 听不清switchboard 交换台central exchange 电话总局express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片floor楼层software软件分开打■ 客房设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几first floor (英)二楼，(美)一楼night table 床头柜folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉烟灰缸second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压2floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress床垫thermos 热水瓶transformer 变压器3。
酒店英语口语：酒店前台简单接待服务英语
以下是⽆忧考整理的《酒店英语⼝语：酒店前台简单接待服务英语》，希望⼤家喜欢！简单接待 & 服务英语⼀ Cheek in1、 GreetingGood morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel.2、Do you have a reservation? /Have you booked the room? 您预订过吗？Please show me your passport , and fill in these forms. 请出⽰⼀下您的护照，并将这些单⼦填写⼀下。
How many days do you want to stay? 您想住⼏天？How do you wish to settle your account, in cash or by credit card?您想⽤什么⽅式结帐，现⾦还是信⽤卡？(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 请付XXX 的预付⾦，您的房费是XXX，剩下的钱将在您结帐时退还给您。
2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出⽰⼀下您你信⽤卡好吗？我刷您XXX的预授权，结帐时您需要再出⽰⼀下您的信⽤卡，我们将根据您的实际消费扣除您的费⽤，然后做离线交易。
酒店前台接待日常英语口语
酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。
Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。
我是...，请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I dont quite understand .对不起，我不是很明白。
8.Imafraid weve fully booked for that time .抱歉，我们那个时段已给订满了。
9.Itsthe hot /peak/busy season ,you know ?。
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酒店前台英语口语精选文档TTMS system office room 【TTMS16H-TTMS2A-TTMS8Q8-酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name May I have your name您贵姓请问您贵姓大名Do you want some tea Could you like some tea您要喝茶吗请问您想喝茶吗Over here, please. Could you come this way please?这边请。
请您往这边走好吗* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~May I have your name, please请问尊姓大名May I have your check-out time, please 请问您什么时候结帐离开？May I see your passport, please请让我看一下您的护照好吗May I know your nationality, please请问您的国籍是什么？2．麻烦客人时，可使用Could you ~Could you fill out the form, please请您填写这张表格好吗？Could you write that down, please请您写下来好吗？Could you draft the fax, please请您写下传真的草稿好吗？Could you hold the line, please请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee请问您要喝茶还是咖啡？Would you like to take a taxi请问您要搭计程车吗？Would you mind sitting here请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan请问您想要何时参观昆山？When would you like to have lunch请问您想在哪里用餐？What time would you like to eat请问您想何时用餐？Who would you like to contact请问您想和谁联络？Which kind of room would you prefer 请问您喜欢哪一种房间？How would you like to settle your bill 请问您的账单如何处理？How long would you like to stay请问您要逗留多久？How many tickets would you like to buy 请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains请问需要我把窗帘拉上吗？Shall I draw you a map请问要我为您画一张地图吗？Shall I make the reservation for you 请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店Good evening, Ms. May I help you晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you早上好，先生。
这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答I see, sir.我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿Just a moment, please.请稍等。
Thank you for waiting.您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。
4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答You are welcome.不客气。
Thank you, sir.谢谢您，先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时，可以说Here you are.您要的东西在这里。
Here is your room key.这是您的房间钥匙。
Here it is.这是您的东西。
7．当客人准备离开时，可以说：Have a nice day.祝您有美好的一天。
Please enjoy your stay祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us.谢谢光临。
8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?对不起？Pardon me?对不起？I beg your pardon?对不起请再说一遍好吗？Could you repeat that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number. 不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。
我们无法为您转接中式餐厅。
请您改拨2234-1156好吗？3.当负责的工作人员不在时I am afraid is out at the moment. He should be back around 5 .不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid is on another line. Couldyou hold the line, please不好意思，郝先生正在讲电话。
请您在线上稍侯好吗？I’ll tell him to call you back when he returns.他回来时，我会请他回电。
May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您的来电。