24. Motivation激励员工

24. Motivation 激励员工

1 Words and Phrases单词和词组

satisfied满意的team spirit团队精神

attitude态度ahard slog苦事

rapport良好关系，和谐molly coddle them宠着哄着他们

horizon地平线build up rapport建立良好关系

emotional情绪化的get away with anything做坏事而不受到惩罚

affect影响of the old school守旧的

incentive动机，动力look towards the silver lining看到曙光

slump衰退over the horizon在地平线上；即将来临

momentum势头hard to shake off很难摆脱

innovation创新 a positive frame of mind积极的心态

2 Sentences重点句型

1. You’ve hit the nail on the head. 您真是一语中的。

2. It’s a matter of listening to people. 这是指倾听别人的心声。

3. Make people feel part of the team. 使人们感到自己是团队的一分子。

4. We know you’ve got the experience. 我们知道你有经验。

5. Are there any reasons for their attitude?他们这样的态度有没有什么原因呢?

6. Do you have any ideas as to why that is?你知道是为什么吗?

7. They don’t seem to accept orders very well. 他们似乎不愿意接受命令。

8. You all know that selling is an emotional business. 大家都知道销售是一个情绪化的行业。

9. I don’t need feedback；I know how to run the Section. 我不需要反馈，我知道怎么管理这个部门。

10. I tell them what to do but，it just becomes a hard slog.

我告诉他们要做什么工作，但这变得很困难了。

11. We all know we are going to have our ups and downs. 大家都知道会有高峰也会有低谷。

12. There are too many outside factors affecting the market. 有太多外在因素在影响市场。

13. What，by being nice to them and let them get away with anything?

什么?就得对他们和颜悦色，然后他们犯了错误也不管?

14. We sure hope that’s ri ght because，sales have been really tough lately.

我们确实也很希望看到曙光，因为最近销售变得真的很难。

15. But，we must always remember，the only failure is in no longer trying.

但是我们必须永远记住，唯一的失败就在于放弃尝试。

3 Dialogue 1

A Manager talks to a Supervisor about employee morale in the Department.

A: Are you satisfied with the performance of your people and their general attitude towards their work and the company?

B: Well, no, no t really. There doesn’t seem to be much cooperation or team spirit in the Section.

A: Do you have any ideas as to why that is?

B: They don’t seem to accept orders very well. I tell them what to do but, it just becomes a

hard slog.

A: That doesn’t s ound too good. Have you spoken to them and tried to find out if there are any specific reasons for their attitude.

B: No, they get paid to do what they’re told, so why should I have to molly coddle them?

A: It’s not a matter of molly coddling them, it’s a matter of treating them as individuals and getting some feedback on the way they think.

B: I don’t need feedback, I know how to run the Section.

A: We know you’ve got the experience, that’s why you’re a Supervisor but, if you want to get the best performance out of your people, you need to build up rapport.

B: What, by being nice to them and let them get away with anything?

A: No, that’s not what I meant. It’s a matter of listening to your people, making them feel part of a team, involving them in decision making and building up trust.

B: I don’t know. I’m of the old school where the boss gives orders and the workers do as they’re told.

对话1 经理和主管讨论部门的士气问题

A: 你对下属的表现和他们对工作、公司的态度满意吗?

B: 这个嘛，不太满意。这个部门似乎没有多少合作精神和团队精神。

A: 知道这是为什么吗?

B: 他们似乎不愿意接受命令。我告诉他们要做什么工作，但是这挺困难的。

A: 听起来不太好啊。你跟他们谈话了吗?有没有试着找找他们这种态度的具体原因呢?

B: 没有，他们做分配的任务是有钱赚的，所以我干嘛还得宠着哄着他们?

A: 这不是宠着哄着的问题，而是应该把他们作为人来对待，从他们的思考中获得一些反馈。

B: 我不需要反馈，我知道怎么管理这个部门。

A: 我们知道你有经验，这也是你成为主管的原因，但是，如果你想让下属尽最大努力表现出色，就得和他们建立良好的关系。

B: 什么?就得对他们和颜悦色，然后他们犯了错误也不管?

A: 不是的，不是这个意思。我是指倾听你下属的心声，使他们感觉自己是团队的一部分，让他们参与决策，以此建立信任。

B: 我不知道。我属于守旧派，认为老板下命令手下人就该服从。

4 Dialogue 2

A Sales Manager has a meeting to motivate his staff.

A: It’s been a tough time these past few months and that’s why I’ve called this meeting, so we can all look towards the silver lining that’s just over the horizon. B: We sure hope that’s right because, sales have been really tough lately.

A: You all know that selling is an emotional business. We all know we are going to have our ups and downs. But, we must always remember, the only failure is in no longer trying.

B: But, the current problem isn’t really our doing. There’s too many outside factors affecting the market.

A: To a certain extent, that’s true. What we also need to realise is that it’s affecting our competitors the same way.

B: So, how does that help us?

A: It helps us by giving us the incentive to be innovative. We need to look at what we’re doing, to see what works and what doesn’t and see how we c an improve our approach.