外贸活动中商务英语回信的经典例句
外贸常用的邮件沟通句子
外贸常用的邮件沟通句子
嘿，朋友们！咱在外贸这行里摸爬滚打，邮件沟通那可是超级重要的一环啊！比如说，当你想跟客户说“我很高兴收到你的邮件”，就可以直接来一句“Hey, I'm really glad to get your email!”这多自然啊！就像你收到好朋友的消息一样开心。
还有啊，“请尽快回复”这句话可不能少，“Please reply as soon as possible.”，简单明了，让客户知道你在急切地等他的消息呢。
这就好比你着急等一个人给你答案，那种期待的心情。
当你要表达“感谢你的理解和支持”，那就说“Thank you for your understanding and support.”，客户听了心里也会暖暖的呀。
这就如同有人在困难时给你鼓励和帮助，你会特别感激一样。
“我们会尽快处理你的订单”，“We will deal with your order as soon as possible.”，给客户吃下定心丸，让他们放心。
这不就像是你答应了别人一件事，然后努力去做到嘛。
有时候客户会问很多问题，你就可以回“我会逐一回答你的问题”，“I will answer your questions one by one.”，多贴心啊。
就像你耐心地解答朋友的疑惑一样。
咱在外贸沟通中，这些句子那真是太常用啦！它们就像是我们手中的工具，用得好就能让我们和客户的关系更紧密，生意更顺利呀！所
以啊，可得把这些句子用得滚瓜烂熟，让它们为我们的外贸事业助力！不用这些句子，那不是亏大了嘛！咱可不能犯这种傻呀！。
商务英语回信范文
商务英语回信范文给客户回信的时候，我们平时学到的英语商务写作就能够派上用处了。
下面是店铺给大家整理的商务英语回信范文，供大家参阅!商务英语回信范文1邀请与答复Invitation and ReplyDear Mr. / Ms，We should like to invite your Corporation to attend the 2000 International Fair which will be held from August 29 to September 4 at the above address. Full details on the Fair will be sent in a week.We look forward to hearing from you soon， and hope that you will be able to attend.Yours faithfully尊敬的先生/小姐，在上述地址，我们想请贵公司参加于八月二十九日到九月四日举办的2000国际商品交易会，关于交易会的详情我们一周内将寄给你。
希望不久能收到你的来信，并能来参加。
您诚挚的商务英语回信范文2Dear Sir,We are very glad to receive your fax inquiry. Since it is the first time we contact, we would be highly appreciated if you could provide us your bank name and address.We realize the types of IC you need, but we do not know the specification you require for that IC such as the voltage current. Could you please tell us the purpose of this IC?The fax you send us is not very clear for the wording part. Therefore, please fax it again (no need for graph ).We wish wecould provide the best services to you .Sincerely yours.参考译文：您好：敝公司对贵公司传真询问，非常感激，因为与贵公司为首次接触，可否请贵公司惠予示之贵公司交往的银行或公司行号名称，地址。
外贸英语邮件回复常用英语
外贸英语邮件回复常用英语当回复外贸英语邮件时，以下是20个常用的回复用语：1. Thank you for your email. (谢谢您的邮件。
)2. We have received your inquiry and will get back to you as soon as possible. (我们已收到您的询盘，将尽快给您回复。
)3. We appreciate your interest in our products. (感谢您对我们产品的关注。
)4. Please find attached the requested information. (请找附件中的所需信息。
)5. We are pleased to inform you that your order has been processed. (很高兴地告诉您，您的订单已经处理完毕。
)6. We apologize for the delay in responding to your inquiry. (对于回复您的询盘的延迟，我们深表歉意。
)7. We would like to offer you a discount on your next order. (我们希望能给您在下一个订单上提供折扣优惠。
)8. We are unable to meet your requested delivery date. (我们无法按照您要求的交货日期完成。
)9. We have forwarded your request to the relevant department for further review. (我们已将您的请求转发给相关部门进一步审查。
)10. We regret to inform you that the item you requested is out of stock. (很遗憾地通知您，您所请求的产品已经缺货。
商务英语回信范文
商务英语回信范文给客户回信的时候，我们平时学到的英语商务写作就能够派上用处了。
下面是店铺给大家整理的商务英语回信范文，供大家参阅!商务英语回信范文1邀请与答复Invitation and ReplyDear Mr. / Ms，We should like to invite your Corporation to attend the 2000 International Fair which will be held from August 29 to September 4 at the above address. Full details on the Fair will be sent in a week.We look forward to hearing from you soon， and hope that you will be able to attend.Yours faithfully尊敬的先生/小姐，在上述地址，我们想请贵公司参加于八月二十九日到九月四日举办的2000国际商品交易会，关于交易会的详情我们一周内将寄给你。
希望不久能收到你的来信，并能来参加。
您诚挚的商务英语回信范文2Dear Sir,We are very glad to receive your fax inquiry. Since it is the first time we contact, we would be highly appreciated if you could provide us your bank name and address.We realize the types of IC you need, but we do not know the specification you require for that IC such as the voltage current. Could you please tell us the purpose of this IC?The fax you send us is not very clear for the wording part. Therefore, please fax it again (no need for graph ).We wish wecould provide the best services to you .Sincerely yours.参考译文：您好：敝公司对贵公司传真询问，非常感激，因为与贵公司为首次接触，可否请贵公司惠予示之贵公司交往的银行或公司行号名称，地址。
外贸英文邮件回执回复
外贸英文邮件回执回复（一）客户主动询价，我方报价Dear Mr./Ms XXThanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name:Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon（二）我方主动询价，向客户报价Dear Mr/Ms XXWe have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon.三问客户对报价的意见：1，第一次询问：Dear Mr/Ms XXRe XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Haveyou received it? Please check it and let me know your comments about the price.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2006. Hope you have received it. What's your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.Looking forward to hearing from you soon.2，第二次询问：Dear Mr/Ms XXRe the XX products, I have e-mail the FOB QINGAO price to you dd XX , 2007. And asked for your comments on XX, 2007. But still no reply . Have you received it? Please review it and let me know your comments. If any problems, please don't hesitate to contact us, We shall be pleased to be of service to you at all times.Thanks in advance for your quick reply!3，第三次询问：Dear Ms/Ms XXRe XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you haven't replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I 'd like to know whether you still interested in this item.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still can't confirm, I'm afraid we can't arrange for your order. So please inform your customer and send us confirmation as soon as possible.Looking forward to hearing from you soon.4,重新报价1)Dear Mr./Ms.XXRe XX products, we have quoted you FOB QINGAO price , But for a long time,youhaven't reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjusted price as follows: USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.Thanks in advance for your quick reply!2) )Dear Mr./Ms.XXRe XX products,I have quoted you FOB QINGAO price.. We have checked our factory about the price, Now we here requote you the new price as follows, USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.5，询问对新价格的意见Dear Mr./Ms.XXRe XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.四，样品a) 寄样前的预备：Dear Mr/Ms XX1）The XX samples are ready, now we would like to verify the specification ,size and quanlity and your detail address(including telephone , fax no.) as follows: When we receive your confirm, we will send it to you ASAP.2）Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.b) 寄样品（告知客户品名，规格，寄样日期，快件号码等）Dear Mr/Ms XXRe XX samples, we have sent two pieces to you by EMS last week.The tracking No is XXXX, please check receive it.c) 询问客户是否收到样品，意见如何，检验结果，改进意见Dear Mr/Ms XXRe XXX samples, have you have received it? Now I 'd like to know the inspection results and your opinion? If any problem, please don’t hesitate to inform us so that we can try our best to solve for you.d) 寄改进后的样品Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. Hope you will be satisfied it.e) 询问客户是否收到样品，意见如何，检验结果Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time.五，订单f) 样品合格，是否下订单，何时下订单(1) Dear Mr/Ms XXRe XX products, you told us the samples had passed the test. Now will you consider purchasing above itemsopinion at an early date.Looking forward to hearing from you soon. Hope to start a new business in the near future!(2) Dear Mr/Ms XXRe XX products, you have sent us the test report on Dec 14, 2006. And informed us you would place an ordeorder. Could you tell me when you will place the order?g) 催问客户下订单Dear Mr/Ms XXRe XX products，you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Now please tell us when you will order so that we can arrange the production. ASAP.六，信用证h) 催开信用证Dear Mr/Ms XXRe contract No。
外贸中英文有用的回信
亲爱的你好。
很感谢你的及时回复。
首先我需要对你们的的产品有个完整的了解，请发给我你们的产品的详细资料以及你们的网站。
另外我需要了解一下贵公司的产品的市场在哪里？在中国大陆有无销售？如果有，在哪个城市？
1非常感谢你的产品详细资料，这是我们计划部对我们之间的合作更加充满了信心。
2我需要你们的产品的大概资料说明照片，请给我一些产品说明。
3得知你们的技术队伍能够服务客户在当地和国外，我们非常需要。希望你能够对有关售后服务的细节给我详细的一个说明，比如保修期等等。
亲爱的你好，
非常感谢你的详细资料，我们计划部经过开会研究讨论，决定
I want to know some information about your company. Is your company a dealer or agent? what will you do for the after-sale services? If we order your company's products in large scale, will you give us discount in the price ?
besides, I also want to know the market of your company. is there any in the mainland of China? if there is, which city?
I can not make sure my translation of Y. Nakao, whether it is your name or a place,, and one translation vertion of it is a chinese person's name, so, would you mind to tell me your name, or
外贸英文礼仪回复
外贸英文礼仪回复
在进行外贸交流时，正确的英文礼仪非常重要。
以下是一些常用的外贸英文回复礼仪：
1. 感谢回复- Thank you for your reply.
2. 关于您的询问- Regarding your inquiry...
3. 我们已经收到了您的邮件- We have received your email.
4. 很高兴与您进行合作-It's a pleasure to do business with you.
5. 非常感谢您的耐心等待-Thank you very much for your patience.
6. 抱歉，我们无法满足您的要求- We apologize, but we are unable to meet your request.
7. 我们会尽快回复您的询问-We will respond to your inquiry as soon as possible.
8. 请提供更多详细信息-Please provide more detailed information.
9. 我们会认真考虑您的建议-We will take your suggestions into serious consideration.
10. 如果您有任何其他问题，请随时与我们联系- If you have any further questions, please feel free to contact us.。
商务英语邮件回复
商务英语邮件回复初次开场白：It is my pleasure to write here for you.回复开场白：Further to our conversation earlier, .........As discussed over the phone, .......Thanks for you kind reply.Thank you for your inquiry/email.Thanks for your letter. It is my pleasure to receive your reply!Thanks for your mail of 日期............结尾：We will noted and many thanks!I hope everything with you is fine.Many thanks for your support.I hope you are well and in good health!FYI: for your information 仅供参考深盼贵公司及早回复(1) We hope to receive your favors at early date.(2) We hope to be favored with a reply with the least delay.(3) We await good news with patience.(4) We hope to receive a favorable reply per return mail.(5) We await the favor of your early (prompt) reply.(6) A prompt reply would greatly oblige us.(7) We trust you will favor us with an early (prompt) reply.(8) We trust that you will reply us immediately.(9) We should be obliged by your early (prompt) reply.(10) Will you please reply without delay what your wishes are in this matter?(11) Will you kindly inform us immediately what you wish us to do?(12) We request you to inform us of your decision by return of post.(13) We are waiting (anxious to receive) your early reply.(14) We should appreciate an early reply.(15) We thank you for the courtesy to your early attention.(16) We hope to receive your reply with the least possible delay.(17) Kindly reply at your earliest convenience.(18) Please send your reply by the earliest delivery.(19) Please send your reply by messenger.(20) Please reply immediately.(21) Please favor us with your reply as early as possible.(22) Please write to us by tonight's mail, without fail.(23) May we remind you that we are awaiting your early reply?(24) May we request the favor of your early reply?(25) A prompt reply would help us greatly.(26) A prompt reply will greatly oblige us.(27) Your prompt reply would be greatly appreciated.(28) Your prompt attention to this matter would be greatly esteemed.(29) We look forward to receiving your early reply.(30) As the matter is urgent, an early reply will reply.(31) We reply on receiving your reply by return of post.(32) We request you to accept our warmest thanks for the anticipated favor.(33) We thank you in advance for the anticipated favor.盼望以传真答复(1) We await your reply by fax.(2) Please fax reply to fax this morning.(3) We are anxiously awaiting your reply by fax.(4) Please arrange for your fax reply, or long distance call, to reach us before noon Monday.(5) Fax reply immediately.(6) Please acknowledge by fax the receipt of these instructions.(7) Please do not fail to fax your reply immediately on receipt of this letter.(8) Please fax your decision without delay as we have offers waiting.(9) Oblige us by replying by fax before noon tomorrow, as we have another offer.(10) Inform us by fax of your lowest quotations.(11) Fax in time for us to write you in reply by 7 pm mail.(12) Fax me from Osaka before noon stating your telephone number.(13) Kindly reply me by wire.承蒙贵公司重视, 感谢之至(1) Please accept our thanks for your usual kind attention.(2) Please accept our thanks for the trouble you have taken.(3) We are obliged to you for your kind attention in this matter.(4) We are greatly obliged for your trial order just received.(5) We wish to assure you of your appreciation of your courtesy in this matter.(6) We thank you for your order just received.(7) We thank you for the special care you have given to the matter.(8) We tender you our sincere thanks for your generous treatment of us in this affair.(9) Allow us to thank you for the kindness extended to us.(10) We are very sensible of your friendly services on our behalf,for which please accept our sincere thanks.回函迟误, 请见谅(1) Please excuse my late reply to your very friendly letter of March 1.(2) I hope you will forgive me for not having written you for so long.(3) I hope you will excuse me for not having replied to you until today.(4) I humbly apologize to you for my delay in answering your kind letter of May 5.(5) I have to (must) apologize you for not answering your letter in time.我们将随时为你服务(1) We assure you of our best services at all times.(2) We shall spare no efforts in endeavoring to be of service to you.(3) We shall be pleased to be of service to you at all times.为贵公司带来不便,特此致歉,并请原谅(1) We hope you will pardon us for troubling you.(2) We regret the trouble we are causing you.(3) I regret the trouble it caused you.(4) We trust you will excuse us for this inconvenience.(5) We wish to crave your kind forbearance for this trouble.(6) We solicit your forbearance for such an annoyance.(7) Kindly excuse me for troubling you in this matter.对此错误, 谨致歉意, 务请原谅(1) Please excuse this clerical error.(2) We tender you our apology for the inconvenience this error may have caused you.(3) We request you to accept our regret for the error of our clerk.(4) We greatly regret that we have caused you such an inconvenience.(5) We wish to express our regret for the annoyance this mistake has caused you.(6) We frankly admit we were at fault and we are anxious to repair the consequences.恳请贵公司支持惠顾(1) We solicit a continuance of your valued favors.(2) We solicit a continuance of your confidence and support.(3) We hope we may receive your further favors.(4) We hope to receive a continuance of your kind patronage.(5) We request you to favors us with a continuance of your kind support.(6) We solicit a continuance of your kind patronage.若有机会本公司也愿提供类似服务(1) It would give us great pleasure to render you a similar service should an opportunity occur.(2) We wish to reciprocate the goodwill.(3) We shall on a similar occasion be pleased to reciprocate.(4) We hope to be able to reciprocate your good offices on a similar occasion.(5) We are always ready to render you such of similar services.(6) We shall at all times be willing to reciprocate such of similar favors.(7) We shall be happy to have an opportunity of reciprocating to you on a similar occasion.1.Initiate a meeting 发起会议I would like to hold a meeting this afternoon about our development planning for project A. 今天下午我将举行一个会议，就A项目的发展计划开会讨论一下。
外贸活动中商务英语回信的经典例句
外贸活动中商务英语回信的经典例句17日贵函关于结帐一事, 谨此告知, 咱们将很快寄去支票。
Replying to your letter of the 17th respecting the account, I will send you a cheque shortly.谨复贵公司本月10日函询; 咱们不能提供贵公司特定的那种餐盘的报价。
Replying to your inquiry of the 10th inst., we are unable to offer you plates of the size you specify.贵函收悉, 咱们已将样品提交本公司的买方, 特此奉告。
In reply to your letter, we are pleased to inform you that we have shown the sample to our buyer.关于所询H.先生的情况, 谨此高兴地告知, 他是一名足以信赖的人。
In response to your inquiry respecting Mr. H., we have pleasure in stating that he is a thoroughly reliable man.关于S.公司的情况, 咱们特此欣然函复。
We are glad to answer your inquiry concerning S. & Company.关于J.先生的情况, 谨此高兴地告知, 咱们以为他是绝对可以信赖的人。
Answering to your inquiry respecting Mr. J., we are pleased to say that we found him absolutely reliable.你方6月12日的来函收悉, 兹寄去面额为150美元的支票一张, 谨此奉复。
In reply to yours of 12th June, I send here with a cheque, valuing $150.本公司判定咱们所提供的货色优良, 价钱公道, 感激贵公司给咱们一个机缘, 使咱们的要求得以实现。
商务英语邮件回复开头
在回复商务英语邮件时，开头通常会表达对来信的感谢，以及对收到的信息和内容的简要回顾。
以下是一些常见的开头表达方式：1. "Thank you for your email."2. "I appreciate your prompt response."3. "Thank you for your detailed information."4. "I am glad to receive your email."接下来，你可以根据具体情况，对来信的内容进行简要的回顾和回应。
例如，如果对方在邮件中提出了一个问题或建议，你可以在开头部分进行回应。
如果对方提供了有用的信息，你可以表达感谢。
例如："Thank you for your question. I will address it in detail in the body of my response."或者："Thank you for the valuable information you provided. I will make sure to incorporate it into our plans."最后，你可以引入你邮件的主要内容，如你希望讨论的话题或你的回复内容。
例如："In response to your query, I would like to discuss the possible solutions we can implement to address the issue."或者："Based on your suggestions, we have made some changes to our plan. Please find the updated details below."记住，邮件的开头应该简洁明了，直接表达你的感谢和回应。
外贸信函回复
外贸信函回复【篇一：外贸函电常用回复】1、 telex released b/l电放提单2、 for your reference 做为你的参考3、 sign back 签回4、 pls see attachment 请看附件5、 pls sign back the telex releae letter . 请签回电放信6、 pls find attached so for your reference (yr ref.) 请查收附件做为你的参考7、 pls make sure your cargo will send to our warehouse before tomorrow afternoon(18:00pm).请尽量将你的货在明天下午6点前送到我们的仓库8、 pls see attchment and cfm the b/l of xxx. 请收附件并且确认提单为xxx是否ok？9、 i receipted the telex released requirment , but no payment receipt , we can’t telex release this cargo.pls mail it to me hurry!我有收到电放函，但未收到付款收据，请尽快email过来，否则我们不能电放此票货物。
10、any further question, pls feel free to contact me, tks! 有任何问题，请及时联络我11、enclosed booking form for yr ref, pls fill it out by return附件所涵内容给你参考，请填好后回传给我12、enclosed our airport warehouse address for yr send the cargo tomorrow morning请于明天早上送货，附件为飞机场仓库地址13、pls find the attached , 1 filed for two telex release b/l to chicago and check it ‘s ok or not 请收附件，我已电放好了去芝加哥的两票货物，请检查是否ok？14、have received已有收到15、received with tks. 收到，谢谢16、received and will arrange s已收到且将会安排17、the s/o can use till next week. 这份s/o下星期也可以使用18、please confirm the attached bill by s请确认附件并传回19、please kindly advice yr po#. 请提供po号码20、please find the attached invoice for yr s 请查收附件中的付款单做参考21、i have release s/o to you , pls received it . 我已有释放s/o给你，请查收。
商务回信格式范文英文
商务回信格式范文英文English:I would like to express my gratitude for your inquiry regarding our products. We are delighted to hear about your interest and would be happy to provide you with further information. Our team has carefully reviewed your requirements and we are confident that our products meet your needs. We are pleased to inform you that we offer competitive pricing and reliable quality for our products. We would be more than happy to arrange a meeting to discuss the details further and provide you with samples for your evaluation. Please let us know a convenient time for you, and we will be happyto accommodate your schedule. We look forward to the opportunity to work with you and build a successful business relationship.中文翻译:感谢您对我们产品的询问。
我们很高兴听到您的兴趣，并乐意为您提供更多信息。
我们的团队已经仔细审查了您的需求，我们有信心我们的产品符合您的需求。
我们很高兴地告诉您，我们的产品价格具有竞争力，并且质量可靠。
出口商对进口商的来信的回复范文
出口商对进口商的来信的回复范文英文回答:Dear Importer,。
Thank you for your letter expressing your interest in our products. I am delighted to hear that you are considering becoming our valued customer. Allow me to address your inquiries and provide you with the necessary information.Firstly, I would like to assure you that we have a wide range of high-quality products that meet international standards. We take great pride in our products and ensure that they are manufactured using the latest technology and adhere to strict quality control measures. Our products have been well-received by customers worldwide, and we have built a strong reputation for reliability and excellence.Regarding your question about pricing, it would be mypleasure to provide you with a detailed price list for our products. However, please note that our prices are subject to quantity and order frequency. The more you order, the more competitive the prices we can offer. Additionally, we have special discounts and promotions for our long-term customers. I encourage you to provide us with your specific requirements so that I can tailor a pricing package that suits your needs.In terms of delivery, we have a well-established logistics network that ensures timely and efficientdelivery of our products. We work closely with reputable shipping companies to ensure that your goods arrive in perfect condition and within the agreed-upon timeframe. We understand the importance of prompt delivery and strive to meet and exceed our customers' expectations in this regard.Furthermore, we have a dedicated customer service team that is available to assist you with any queries or concerns you may have. Our team is highly knowledgeable and experienced in international trade, and they will be more than happy to guide you through the entire purchasingprocess. We believe in building strong relationships with our customers and providing exceptional customer service is a top priority for us.In conclusion, I would like to reiterate our commitment to providing you with high-quality products, competitive pricing, timely delivery, and excellent customer service. We value our customers and look forward to establishing a long and mutually beneficial business relationship with you.Thank you once again for considering our products. Should you have any further questions or require additional information, please do not hesitate to contact me. I am at your disposal and eager to assist you in any way I can.Yours sincerely,。
外贸邮件回复常用语
推荐公司其他产品I visited your company web, find there are many goods match to our products. We have a good price and quality, so I want to send some samples for youHope we can have more co-operations in the future报价Quote our best price based on 2,000m as belowYour feedback for our quotation would be much appreciated。
期待您对我们的报价的反馈信息We hope you will find our quotation satisfactory and look forward to receiving your order.我们希望您对我们的报价满意并期盼您的订货。
We hope this will be a good start for profitable business relations. 希望这将是我们互利商业往来的良好开端回复得迟表示歉意I am really sorry for the late reply, cause we do not take good care of your sample.Sorry for my late reply要求增加订单起定量Is it possible to increase the quantity？因涨价需买方或卖方承担额外费用Please burden this raised cost for us, we are not able to burden this extra cost, as our price has been very low. Production time will extend for extra one week.Considering the long pleasant relationship, we will bear the extra costs and keep the price unchanged for this order. Hope we can have more co-operations in the future, quality products at good price are always supplied for customer.价格变动，P/I确认回传、货款安排Because of the rising cost of raw materials, we have to adjust price. Please check the attached Proforma invoice. ( Please check the new price in attached proforma invoice.) After you stamp and sign it, then we start the production.Please arrange 100% T/T in advance, after receive your payment, we will start the production.Please sign the P/I and send back to us by email today, after we received your signed P/I, then we start the production immediately tomorrow morning.我们老客户，尽力满足要求You are our old customer; we always would like to try our best to meet your requirement样品、货物即将完成时The pre-making samples will be priority to send you asap.The goods will be ready soon, pls advise your forwarder information and arrange your deposit URGENTLY.We will finish the production about December 20th.货代问题沟通We don't have air forwarder for FOB. It's better to use your own forwarder.Please inform us your forwarder asap, so to book the shipping space.We are checking with our own forwarder about FOB cost, we will reply you tomorrow.We don't know about DDU well, so it is better to do FOB.The air production has been finished already, just waiting for your shipping instruction now.Your forwarder contacted us this morning, we will send the production into warehouse today.新年或节日问题影响Your decision will delay your delivery. Because our factory arrange the production one by one for different orders according to the time of receiving orders.That means: who place order earlier, then our factory produce whose order earlier.Considering you are our old customer, we will arrange your order after we received your signed and stamped P/I. Please sign and stamp the P/I today or tomorrow, because our factory will be closed next Monday or Tuesday. After we received your signed P/I, we will check and inform you the delivery date within 2 days.Eggs are in short supply. 供不应求（注：范文素材和资料部分来自网络，供参考。
外贸英语函电回信范文
外贸英语函电回信范文英文回答：Dear [Client Name],。
Thank you for your email regarding your recent order reference number [order reference number]. We apologize for the delay in responding to your inquiry.We have reviewed your order and confirmed that the items you ordered are currently out of stock at our warehouse. We have checked with our suppliers and they estimate that the items will be back in stock by [date].We understand that this may cause some inconvenience, and we would like to offer you the following options:We can place your order on backorder and ship it to you as soon as the items become available.We can cancel your order and refund your payment in full.We can offer you a discount on alternative items that are currently in stock.Please let us know which option you would like us to take.We value your business and we are committed to providing you with the best possible customer service. If you have any further questions, please do not hesitate to contact us.Thank you for your understanding.Sincerely,。
外贸回复经典语录
外贸回复经典语录以下是一些外贸回复的经典语录，供您参考：1. Thank you for your inquiry. We are happy to provide you with our best报价根据您的需求。
2. We appreciate your interest in our products and are willing to work closely with you to achieve successful business合作.3. Your satisfaction is our greatest reward. We will do everything possible to ensure that you are fully satisfied with our services and products.4. We understand the importance of quality and are committed to providing you with the highest quality products and services.5. We value your business and look forward to the opportunity to serve you in the future.6. Thank you for your feedback. We will use it to improve our products and services and make sure that you are getting the best possible experience from us.7. We are always here to help and answer any questions you may have. Please feel free to contact us at any time.8. We believe in building long-term relationships based on trust, reliability, and mutual benefits. We look forward to becoming your trusted business partner.9. Thank you for your order. We will process it as soon as possible and deliver it to you in a timely manner.10. We are confident that you will be satisfied with our products and services, and we look forward to the opportunity to prove ourselves to you.。
电子商务外贸业务英文回信模板
常用模板： (6)感付款，已发货 (6)要求客户留好评可取消 (7)货有问题，需重发 (7)与图片不符，重发=回复 (8)称赞客户 (9)关于invoice (9)eBay系统发invoice 发多个产品：客户多次付款，refund+ combine (9)卖家让combined invoice: (11)卖家bid成功了，但还想买: (12)分开付款了，建议下次一起combine 付款： (12)客户因为错误的invoice让我们重新combine invoice (13)用不同货币bid，无法combine invoice (14)发second chance时用的模板 (14)解释信 (15)解释邮费： (15)解释两种运输式 (16)解释分开买没有赠品，建议买完所有，一次付款： (17)解释赠品是怎么产生的： (18)解释质量 (20)回答手链是否Pandora： (20)回答是否纯银（已买东西） (21)回答珠子口的大小： (22)回答手链如打开： (23)回答账号被盗，无此物品： (23)解释EP (24)解释title: (25)解释帐号被封: (25)多收了邮费，没给邮费折扣，给赠品 (26)少给赠品，承诺把少给的加在下个order里: (28)eBay系统信，提醒买家给他发了: (29)催货信： (30)15天之第一封催货信： (30)催货后同意等等，我们回复让其告知进展： (34)催货收到了，致，称赞客户，推荐额外： (36)Delay（第二封）催货信回复： (38)以经理身份耐心解释，安抚 (39)Delay时间较长，确认地址(20天后)： (40)地址正确，让其再等等，收不到退款或重发： (41)地址正确，重发=回复： (44)地址正确，金额少，退款或重发由他选： (46)地址错误 (47)时间较长，让其等一，如不想等，现在解决： (48)催货，超过期限，判断为丢失，退款或重发： (48)包裹丢失，客户要求重发，24小时重发： (49)催货，超过期限，提供地址，请确认，可能已丢失，重发： (50)针对EMS催货信： (51)催货后好评了，猜测已收到： (51)提供付款信息： (52)PP付款，针对不会使用paypal的客户: (52)Bank deposit付款: (54)各种原因需发paypal money request: (55)金额较多，教客户mass pay, 先给客户建好mass payment to diffent.style: (56)额外交易： (58)建议额外交易: (58)没在eBay上有过交易的额外交易 (59)Bid+额外交易，明确产品了(提供价格和付款信息) (60)没有bid过额外交易，明确产品了，提供价格 (60)质量索赔： (61)用后掉色，不是纯银，先问其那些掉色，再提供解决案： (61)买了未付款，不是纯银，我们回复不确定是否纯银，推到供货商，留好评取消交易：62收到货后不太满意, 不是纯银，买家明确表示需要重发(道歉，推到供货商，重发): 64 收到货后不满意(重道歉，推到供货商，寄回退全款，不寄回退半款): (65)选择不寄回退半款，退款后回复： (65)收到货后十分不满意，威胁差评(重道歉，推到供货商，寄回退全款): (66)客户已寄回产品，告知我们收到后马上退全款，请客户放心 (69)重发的几种情况： (70)答应重发后，客户来信致，回复已重发，请放心： (70)珠子掉钻，道歉，问其那些掉钻，重发 (70)珠子穿不上，需重发 (72)货有问题，需重发 (73)对货不满，在商店任选一个同价值商品，重发： (74)货不全，需补发，补发到他的下个订单： (75)对与套装中，有掉钻的，让其告知第几排第几行哪个珠子掉钻，重发 (76)发错货，需重发 (77)发错货，要照片 (77)发错货，要照片 (78)大数额交易，买家不愿意重发，要退款，重诺重发(EMS, 送礼物) (79)问题信 (81)(1). 取消交易：要求客户留好评可取消 (81)客户留了好评后 (84)(2). 客户要修改地址 (84)A. 已发货，无法修改地址 (85)B. 未发货未付款，可修改 (86)C. 地址错误，收到打回的后重发，但买家承担重发的邮费（邮费较多） (86)(3). 客户要换货 (87)A. 未发货同意调换 (87)B. 已发货无法调换，建议额外交易 (88)关于客户付款前、后 (89)感付款，已发货 (89)感付款，24小时发货 (89)款还没收到 (90)客户说paypal付款了，但没有记录 (91)客户说bank付款了，但没有收到，让其提供付款详细信息 (91)客户说bank付款了，时间太长(一以上)，还未找到，提供解决案 (92)我们开Dispute解决案： (93)开dispute之前的提醒信： (93)开dispute后卖家马上付款了(关掉dispute) (95)开dispute后卖家还不付款 (96)开dispute后还不付款，还买了其他东西，无法开strike (97)错开了dispute，找到付款，道歉，发货 (97)开dispute，责任推到eBay 自动开的： (98)客户开paypal dispute解决案： (99)non-receipt dispute：时间长，金额少，先退款，请收到后repay： (99)退款后repay成功，去信致客户： (99)关于退款 (100)金额少，答应退款，取消交易FVF back： (100)关于差评 (101)短期未收到货留的差评，让其等等： (101)未收到货留的差评，金额少，退款撤差评： (103)不是纯银，推到供货商，退全款撤差评： (104)客户同意退款并撤销差评，refund 后发出了feedback revision request: (105)发Feedback revision request: (106)客户同意撤销差评，已发request，但还未撤销 (106)关于好评 (108)好评--- five stars: (108)教客户如留好评 (109)客户满意要留好评 (110)客户请我们留好评，让他先留： (110)称赞客户 (111)开发老客户： (112)常用模板：感付款，已发货Dear customer,Thanks for your prompt payment.Please do not worry, our shipping department has already arranged shipment. It normally takes 7-15 business days to arrive.If you are interested in other items, don’t hesitate to contact us via email. As a re turn customer, more surprise is waiting for you.Have a nice dayBest regardsHilly要求客户留好评可取消Dear customer，Thank you for your email. We can cancel the auction but we have paid for the eBay listing fee which has already been charged by eBay when the contract is made. We hope you could leave us a positive feedback with five star ratings before we cancel this transaction.Please remind us after doing this, so we could send you a mutual agreement to cancel it.If any further questions, please feel free to contact me.Best wishes,Hilly货有问题，需重发Dear customer,I am sorry for any inconvenience caused.In order to cover your loss and make you happy, we’d like to resend a good item to you within 24 hours, it hopefully you will receive it shortly.Apologize for the inconvenience again.Best regardsHilly与图片不符，重发=回复Dear customer,I am sorry for any inconvenience caused. Your understanding and kindness is highly appreciated here.In order to cover your loss and make you happy, we’d like to resend your order to you. I will make sure it is the items you ordered before shipping. Please confirm if I can have your trust again.Apologize for the inconvenience again. Please kindly reply with your thought.Best regardsHilly称赞客户Dear customer,Thank you for your purchase.You are a good customer, I’m happy to do business with you. If you are interested in any our products, please don’t hesitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,Hilly关于invoiceeBay系统发invoice 发多个产品：客户多次付款，refund+ combineDear customer,Thank you for your purchase and payment.I have received your payment and am supposed to dispatch your items as soon as your payment is cleared in my account. But I think I should contact you before I send your items out. Since you have not made one payment for all the items you won, It is a little difficult for me to calculate the quantity of your gifts, My shipping department may give you less gifts than you should have received.So I would like to refund the money you have paid. Then I will send you a paypal money request for all your items you won, and you can pay them altogether.This could help me to give you proper quantity of your gifts. This also could avoid any problem about this transaction. Your understanding and consideration will be highly appreciated here. Thank you so much in advance. I will refund you the money of the items and send you a pay pal money request as soon as getting your confirmation.I am looking forward to hearing from your thought about my suggestion.Your quick response is much appreciated. Thank you.Best wishes,Hilly卖家让combined invoice:Dear customer,Thank you for your business!I have sent a combined invoice for all the items you currently won.Please make payment at your convenience, if you have finished all your purchase.If you have not finished purchase, please ignore any uncombined invoice and do hold your payment until you finished all your purchase.If you would like to purchase more, you could contact me directly next time, I will try my best to get you best deals.Best regardsHilly卖家bid成功了，但还想买:Dear customer，Thank you for your business!Please ignore any uncombined invoice sent by eBay automatic invoice system and email me after you finished all your purchase. I will send a combined invoice for all the items you won.Just go ahead and hope you enjoy your bidding.Best regardsHilly分开付款了，建议下次一起combine 付款：Dear customer,Thank you for your prompt payment. I noticed that you have paid for your items separately.Please hold your payment, ignore the eBay automatic invoice and go ahead with your purchase if you have not yet finished purchase from me. Please email me for a final combined invoice for all the items you won. I will update the invoice for you to make one payment and ensure to ship all your items together.If any further question, feel free to contact me please.Best regards,Hilly客户因为错误的invoice让我们重新combine invoiceDear customer，Sorry for any inconvenience caused due to the eBay automatic invoice system.I have sent you the modified invoice. Please make your payment. I will dispatch your goods immediately after I received your payment. If you would like to purchase more, you could contact me directly next time, I will try my best to get you best deals.Please feel free to contact if you need further help.Best regardsHilly用不同货币bid，无法combine invoiceDear customer,Thank you for your email.Since you have bid these products in different currency, it is eBay’s permanent principle that I couldn’t combine invoice for them. The invoice has split into two. Please just go ahead to pay this two different invoice at one time.I will dispatch your items together as soon as you pay for all these items together.If any further questions, please feel free to contact me.Best wishes,Hilly发second chance时用的模板Dear customer:Thank you very much for your bidding,This is a 2nd chance offer, which allows you to purchase this product cheaper than the final bidding price. Please contact us if you are interested in any products, we will try our best to offer you full satisfaction.Thank you for your purchase again.Best wishes解释信解释邮费：Dear customer,Thank you for your interest.Please let me explain our postage policy. We ship to all over the world with the same shipping postage.The postage for one single item is free. The postage for the 4 pieces set is 2.99, and 1.99for each additional one. The 8 pieces set is 3.99, and 2.99 for each additional one. The 16 pieces set is 5.99, and 4.99 for each additional one. Please check the item description.The quality of our products is good and the price is low. It's a great value for money. If any further questions, please feel free to contact me.Best wishes,Hilly解释两种运输式Dear friendThanks for your E-mailI have two types of shipping, small parcel and EMS.The price of small parcel is AUD4.99 for the first item, and each additional item is AUD2.99. This type of shipping usually needs five to ten business days to reach you. The price of EMS（Express Mail Service）is AUD14.99 for the first item, and each additional item is AUD2.99. This type is much safer and faster, you can check the status of your items on line anytime according to the tracking number.If any further questions, please feel free to contact, it will be my honor to help you.Best regardsHilly解释分开买没有赠品，建议买完所有，一次付款：Dear customer,Thank you for your purchase. You have purchased them separately, and paid them separately. So we have dispatched your item separately, as shipping within 24 hours is our policy.If you want to purchase more next time, please follow this:Please ignore any uncombined invoice sent by eBay automatic invoice system and email me after you finished all your purchase. I will send a combined invoice for all the items you won.After you pay them together, I will dispatch them in the same package, and this will help me calculate the free gifts for you.Please feel free to contact if you need further information.Best regardsHilly解释赠品是怎么产生的：Dear customer,Thank you for your purchase. You have purchased 4 items from me, and our shipping department will add 1 randomly selected free gift, which means you will get 5 items in total.Please let me explain my buy three get one free policy.If you purchase three items from me in one order, I will give you a free gift. If you purchase six items, i will give you two free gifts, etc. the more you purchase, the more gifts you will get.The gift beads are randomly selected from our store by us and will send them within same package. They are still in our best selling store and have the same quality as the items you purchased, they are beautiful and lovely, I am sure you will like them.If any further questions, please feel free to contact.Best regards，Hilly解释赠品和邮费：Dear customer,Thanks for your email.Please let me explain my buy three get one free policy.If you purchase three items from me in one order, I will give you a free gift. If you purchase six items, i will give you two free gifts, etc. the more you purchase, the more gifts you will get.The gift items are randomly selected from our store by us and will send them within same package. They are still in our best selling store and have the same quality as the items you purchased, they are beautiful and lovely, I am sure you will like them.If you want to buy 12 packs, you only need to buy 9 packs from me, we will send you 9 packs +3 free gift packs. The shipping postage is 1.49*9=13.41. I hope my explanation can solve your confusion.I am a good seller. I want to do more business with you. If you have a bulk , I will give you a great offer and welcome to offer with me.Please inform me the item title (last three words) and the quantity you want. I will then offer you a good price.Could you please inform us the item ID/ item title (last three letters) of the products you are interested in? Then I will try my best to offer you a good deal. By doing this, you don’t need to bid and wait on eBay, which will save your ti me for waiting.If you have any questions, please feel free to contact me. I am always ready to help you.Best regardsHilly解释质量回答手链是否Pandora：Dear customer,Thank you for your interest.All our beads can fit for Pandora bracelets.As you know, the price of the Pandora is much higher than ours But please don't worry about the quality of our products. The price is low and the quality is good. It's a great value for money.If any further questions, please feel free to contact me.Best wishes,Hilly回答是否纯银（已买东西）Dear customer,Thank you for your purchase. It's sterling silver with 925 stamped as the description states.As you can see, my products are very good in quality, and the price is low. It’s a good value for money. Please don't worry about the quality.If you are interested in any of my products, please contact me directly via email. I will try my best to offer you a great deal.Best wishes,Hilly回答珠子口的大小：Dear customer,Thank you for your interest.It estimates that the core of our bead is approximately 4.50 mm. Please don't worry. All our bead will fit bracelets of Pandora, Pasha, Biagi, Troll and Chamilia.If you are interested, please inform me the quantity you want, I will then offer you a good price.If any further question, please don't hesitate to contact me.Best regards,Hilly回答手链如打开：Dear customer,thank you for your email.Please check the clasp of the bracelet. There is an opening on the clasp, you could break the gap with your fingernail gently. Pleases try it carefully and let me know.If you have any other questions, please feel free to contact us,.Regards,Hilly回答账号被盗，无此物品：Dear customer,I'm sorry for the inconvenience caused.Please note that we do not have this item. My account was hijacked by somebody, and he listed this in my account.Please do not bid on this item, and if you won this item, please do not pay.We only have some beautiful bracelets and beads, please check our store if you are interested.Thank you very much for your cooperation.Best regards,Hilly解释EPDear customer,Thank you for your letter. EP means Electronic Plated.If you are interested in any of my products, please contact me directly via email. I will try my best to offer you a great deal.If any further questions, please feel free to contact me if you have any further questions. I’m always happy to help.Best wishes,Hilly解释title:Dear Customer,Thank you for your email.please let me explain the item title, the last three words of the title such as XXX have no exact meaning themselves, they only could help me to identify the charms in my store, as they are so many charms in my store.Hope you are cleared for my explanation.If any further questions, please feel free to contact me.Best wishes,Hilly解释帐号被封:Dear customer,This is the customer service manager from 1beauty_silly_bandz , my name is Helen.Sorry for any inconvenience caused to you. Due to the technical problems of listing software, we can not list any item at this moment; we’re currently working with eBay about this issue, Please don't worry.The items you have purchased has already been packaged and ready to be sent at anytime If you still want the item, please reply this email , we will send the item out as soon as we get your payment. And if you are still interested in our other products, please advise us the item title, we could sell them to you directly, by doing this, you are getting a very good price and without bidding and waiting on eBay. And because we also have the buy three get one free preference, you could also get one extra bead as a free gift. The more you purchase the more gifts you will get.Best regardsHelen多收了邮费，没给邮费折扣，给赠品1,未发货版本，多加赠品Dear customer,I'm sorry for the eBay automatic invoice system. There is a mistake and the system has not combined your invoice. Please don't worry. I have informed our shipping department to add one more gift into your parcel. That means you will receive 2 free gifts in total. The gifts are lovely and beautiful, you will love them.You understanding is much appreciated here. You are a good customer, I'm happy to do business with you.If any further question, please feel free to contact me.Best wishes,Hilly2，已发货版本，让客户自己挑选几个相当于邮费的珠子/退款Dear customer,I'm sorry for the eBay automatic invoice system. There is a mistake and the system has not combined your invoice. I have sent your items 5days ago. But please don’t worry. In order to cover your loss and make you happy, I would like to offer you two solutions:1, You could choose any three single bead in my store, Then I will dispatch them as soon as I got your confirmation.2, If you are not satisfied with the above solution, I would like to give you a full refund of the overpaid postage.Please reply this email with your thought at your earliest convenience, I will respect your choice.Hope to hear from you soon.Best wishes,Hilly少给赠品，承诺把少给的加在下个order里:Dear customer,Thank you for your information. I'm sorry for this mistake. We had buy “5 get 1 free” last month, and changed it into “buy 3 get 1 free”. So our shipping department may have made some mistake about the gifts.In order to cover your loss and make you happy, I'd like to give you the missing free gift to you.How about add it into your next package when you finish your bidding? By doing this, I do not have to send an individual gift in one package. Please remind me after you finish your next purchase, then I will not forget to add this free gift.Please take this email as an inquiry, if you have no further order, I will of course just send it to you asap.Please reply with your thought.If any further questions, please feel free to contact me.Best wishes,HillyeBay系统信，提醒买家给他发了:Dear customer,Thank you for your interest.I have sent an email into your mail box, please kindly check it.If any further questions, please feel free to contact me.Best regards催货信：15天之第一封催货信：Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Feb. th, it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.S ince they’re from opposite side of the earth; I do hop e please don't worry about it; the item is on the way and hopefully will arrive you soon.Sincerely asking for your understanding and hoping you could wait for a few more days. Please believe me: Most issues can be worked out through email .Best regardsHilly春节之后15天之第一封催货信：Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Feb.16 t h, to The QLD Fuel Group First Floor 61AshoverRoad Rocklea Queensland 4106, AU.It normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.You know our item location is in HK. As the Spring Festival, many shipping carries and the post office are on holiday about 7 days. And the HK post has the strictly supervision for the small parcel. So the items are be delayed about 7 days due to the parceles are overloaded at that time.Since theyre from opposite side of the earth; I do hope please don't worry about it; the item is on the way and hopefully will arrive you soon.If the address is right, could I sincerely asking for your understanding and hoping you could wait for 7days until Mar.15th.If you don't’ want to wait any more, contact me. I will do my best to solve your issues. Please believe me: Most issues can be worked out through email .Best regardsHilly第一封催货信，由于节日的原因，香港货物延迟，10天之，再等5天的Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Dec.6th , it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shippedfrom overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.And I received the notice for HK post. It reads:1.I regret to inform you that I just got the notice from the HK post that your item would be delayed dur ing this time. Owing to the coming holidays, the number of shipping package is intensively increasing, which caused the Hong Kong airport’s package amount is overload.2. All packets (from all countries) to UK will be subject to stricter screening. Postage time to the US will be delayed due to tightened customs control and screening.The items to America and Europe will be delayed about 3-4 days. And since they’re from opposite side of the earth; ther e is something out of our control.The item is on the way and hopefully will arrive you soon. Or your items may have been delayed now.Your highly understanding is my highly appreciated here. I sincerely hope you can wait for a few days. If you don’t w ant to wait, please email to me. I must offer you a good solution. Please believe me, everything will be solved by the good communication with you and me.Best regardsHillyDear Customer ,This is the customer service manager from 1beauty_silly_bandz , my name is HelenI'm sorry for the inconvenience caused. your understanding and kindness is highly appreciated here.I have just checked our order detail in our database, your parcel was sent on Oct. 20th , it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.Sincerely asking for your understanding and hoping you could wait fora more 5 days. . If still not receive them, PLEASE FEEL FREE TO EMAIL TO ME. I will offer you a good solution or refund to you.Please accept my sincerely apology for it. I sincerely hope you can wait. If you don't like like to wait, please feel free to email to me. And tell me your thought, you thought will be highly appreciated here. Please believe me everything will be solved by the good communication with you and me.Best regardsHelen催货后同意等等，我们回复让其告知进展：Dear customer,Thank you for your understanding. You are a considerate customer.Please do not take any action if you have not received your item in a few more days and start getting very concerned, just let me know first. I will try my best to help.Please also inform me upon arrival, so I will not be worried about it anymore. Please just keep me updated.Best regards,HillyDear customer,It's my honor to sovle your issues.You are a considerate customer.Please do keep in touch with me, if you have not received your item in a few more days and start getting very concerned, just let me know first. I will do my best to help.Please also inform me upon arrival, so I will not be worried about it anymore. Please just keep me updated.Best regards,Hilly催货收到了，致，称赞客户，推荐额外：Dear customer,Thank you for your purchase. I'm happy to hear that the item arrive you safely, I'm sorry for this long waiting. And thank you for the positive feedback. That's very kind of you.You are a good customer, I’m happy to do business with you. If you are inte rested in any our products, please don’t hesitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,HelenDear customer,You are most welcome.Your positive feedback with 5 stars on :Item as describedCommunicationShipping timeShipping and handling charges will be highly appreciated here.Your support is my greatest motivation here.If you are interested in any our products, please don’t he sitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,HelenDelay（第二封）催货信回复：Dear customer,Thank you for the purchase, I am so sorry for this long delay.I do understand your feeling, however most postal service might make a delay sometimes, which is out of our control. As we have sent your items on March th, I am sure you will receive them very soon.Sincerely asking for your understanding and hoping you could wait for a few more days.I will be appreciated your understanding. Thank you very much in advance.Sorry for the inconvenience again.Best regards,Hilly以经理身份耐心解释，安抚Dear customer,This is the customer service manager from 1beauty_silly_bandz , my name is Helen.I am so sorry for this long waiting.I have just checked our order detail in our database, your parcel was sent on Feb th, it normally takes about 7-15 business days (about 2-3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.I do hope you could get your product at earliest possible, and our shipping team tried their best to dispatch them faster and safer, however seems now your parcel is delayed by post office or customs which is out of our control. Please don't worry about it; the item is on the way and may reach you very soon.Sincerely asking for your understanding and hoping you could wait for a few more days.I will be appreciated your understanding.Thank you very much and sorry for the inconvenience.Best regards,HelenDelay时间较长，确认地址(20天后)：Dear customer,This is the customer service manager Helen.I apologize for any inconvenience caused and deeply sorry for the delay, Please accept my sincerely apology.I have sent out your order on Feb.16th. to 3 Lydford Road，Liverpool ，Merseyside ，L12 5HE ，United Kingdom. Since you have not received it till now, I suppose we need to confirm your address to ensure there is no problem.Could you kindly reply to me with this letter? Please do not worry, I will offer a good solution as soon as receiving your check email.Please don't take any other actions against us. Please believe me everything will be solved by the good communication with you and me. It will be good for both of us.Please don't hesitate to contact to me.Best regardsHelen关于节日，货物延迟和确认地址的Dear customer,This is the customer service manager, Helen.I am so sorry for the long waiting injury have caused for you. Please accept my sincerely apology for it.And I received the notice for HK post. It reads:。
外贸函电回复范文
外贸函电回复范文篇一：外贸函电英语范文一、中英文函电范文对照1、外贸函电:回信外贸函电:回信（英文版）Dear Mr. / Ms,Thank you for your letter conveying congratulations on my appointment.I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely外贸函电:回信（中文版）尊敬的先生/小姐，感谢你来信对我的任命表达的祝贺。
我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。
诚挚的2、外贸函电：回复投诉外贸函电：回复投诉（英文版）20 May 2000Kee … Co., Ltd34 Regent StreetLondon, UKDear Sirs:Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the consignment was delivered promptly.We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.We apologize for the inconvenience caused by our error.Yours faithfully,Tony SmithChief Seller外贸函电：回复投诉（中文版）——先生:多谢五月二十日有关第252号定单的来信。
史上最全商务英语的回复
今天找到的，希望对大家有用，未付款订单Dear $buyer,We have got your order of XXXXXX。
But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！提示：请根据您产品自身特点对描述内容进行修改。
已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX 天内发货，发货后，我们将通知你货运单号。
如果您有任何问题请随时联系我。
谢谢！提示：请填上您的订单号和发货天数。
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外贸活动中商务英语回信的经典例句
17日贵函关于结帐一事, 谨此告知, 我们将很快寄去支票。
Replying to your letter of the 17th respecting the account, I will send you a cheque shortly.
谨复贵公司本月10日函询; 我们不能提供贵公司特定的那种餐盘的报价。
Replying to your inquiry of the 10th inst., we are unable to offer you plates of the size you specify.
贵函收悉, 我们已将样品提交本公司的买方, 特此奉告。
In reply to your letter, we are pleased to inform you that we have shown the sample to our buyer.
关于所询H.先生的情况, 谨此高兴地告知, 他是一位足以信赖的人。
In response to your inquiry respecting Mr. H., we have pleasure in stating that he is a thoroughly reliable man.
关于S.公司的情况, 我们特此欣然函复。
We are glad to answer your inquiry concerning S. & Company.
关于J.先生的情况, 谨此高兴地告知, 我们认为他是绝对可以信赖的人。
Answering to your inquiry respecting Mr. J., we are pleased to say that we found him absolutely reliable.
你方6月12日的来函收悉, 兹寄去面额为150美元的支票一张, 谨此奉复。
In reply to yours of 12th June, I send here with a cheque, valuing $150.
本公司断定我们所提供的货色优良, 价格公道, 感谢贵公司给我们一个机会, 使我们的要求得以实现。
We are certain that we are offering a sound article at popular price, and we should appreciate an opportunity to substantiate our claims.
贵公司5月6日函悉, 本公司无法承购贵公司开价的商品。
此复。
In answer to your favour of the 6th May, we inform you that we are unable to take the goods offered by you.
关于贵公司所询麦麸一事, 现可提供该货20吨。
In answer to your inquiry for bran, we offer you 20 tons of the same.
贵函收悉, 此地商场仍保持平静。
Answering to your letter, we state that the market remains quiet.
至今未复5月8日贵函, 甚感歉疚, 还望原谅。
Kindly excuse our not replying to your favour of the 8th May unitl today.
本月8日贵函敬悉Simth先生是位诚实可靠的人, 特此告知。
In response to your letter of the 8th inst., I am pleased to say that Mr. Simth is a man of trustworthy character.
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