4.2酒店设施及服务介绍.

III Useful Expressions
1 the temperature in your room can be adjusted as you like. 房间内温度您可以任意调节。 •may i do the turn-down service for you now? 我现在能为您开夜床吗？ •I’m the housekeeper.may i know what happened here? 我是楼层管理员。请问下发生什么事了吗？ •How much does the express service of dry cleaning of a silk skirt cost? 干洗件丝绸的衣服需要花多少钱? •Where could I get boiled drinking water? 我在哪里能喝到热水？ •The lobby attendant ushers the guest onto the floor of his room. 大堂助理将指引客人去想去的楼层。 •Hang ห้องสมุดไป่ตู้he “DND”sign outside on the door knob when you are sleeping. 在您休息就寝的时候，可以把“DND”的标志挂在门外。 •The housekeeper will go to your room and check through the details with you. 客房部将会去您的房间并检查有关细节 •When the floor attendant finds the guests’ laundry bag hanging on the door knob ,he should inform the laundry to collec 当服务员发现客人有袋子挂在门外时，应及时通知洗衣房。 •What supplies and towels are in the bathroom? 浴室内有毛巾和其他的设施供应吗？
IV Simulated Dialogue
(R=receptionist, L=local guide, G=Mr. Green)（登记员、地导、格林先生） R: Good evening! Welcome to our hotel. May I help you? 晚上好！欢迎来到我们酒店。我能帮您做些什么？ L: Good evening! I’d like to check in, please.晚上好！我打算登记入住。 R: All right, have you made a reservation? 好的，请问您有预订吗？ L: Yes, I’m from Harbin International Travel Service. We have booked a double room and two single rooms for the Greens from the United States.是的，我来自哈尔滨国际旅行社。我们已经为来自美国加利福尼亚的格林先生预 订了一间双人房和两间单人房。 R: OK, please allow me to check our reservation record. Thanks for your waiting well, you have reserved a double room and two single non-smoking rooms form May11 to 14th for four nights. Is it right? 好的，请允许我核对一下我 们的登记记录。感谢您的等待，您已经预订一间双人房和两间单人房，禁止吸烟的房间从5月11到14日，四个 晚上。是对的吗？ G: Exactly right. 完全正确。 R: Could you please fill in the registration form? 请您填写一下入住登记表？ G: Fine. By the way, can you tell us if the rooms have a bath and air-conditioner.好的。顺便问一下，房间里是否 有浴室和空调。 R: Yes, our hotel has good facilities and every room is equipped with a bath, an air-conditioner and a computer.是的 ，我们酒店有好的设施并且每一间房间都安有一个浴室、一个空调和一台电脑。 G: Thanks very good. The registration forms are finished.非常感谢。入住登记表已经填完。 R: Thanks. Here are the keys to your rooms. Your rooms are on the fifth floor. The bellman will take you and your luggage to the rooms. I hope you will enjoy your stay with us. 谢谢。这是您的房间钥匙。您的房间在五楼。门童 会将您的行李送到您的房间。我希望您住的愉快。 (After entering the room) （进入房间之后）
ITEM 4 CHECK-IN AT THE HOTEL
Introduce the facilities and service items of the hotel
课程名称：导游英语
制作单位：黑龙江旅游职业技术学院
I Tips for facilities and service[q1] □YES □NO names of hotel guest room facilities □YES □NO offering various housekeeping services. □YES □NO understanding basic housekeeping service procedures □YES □NO preparing message notes
II My Word Bank
Entertainment facilities[entə'teɪnm(ə)nt] [fə'sɪlɪtɪz]n.娱乐设施 business center商务中心 manager of room division[dɪ'vɪʒ(ə)n] n.客房部经理 Recreation & entertainment [,rekrɪ'eɪʃ(ə)n] n.康乐中心 Indoor swimming pool[puːl] n.室内游泳室 baggage elevator['elɪveɪtə] n.行李电梯 breakfast voucher['vaʊtʃə] n.早餐券 room service客房送餐服务 wake-up service唤醒服务 Business center商务中心 Laundry DEPT.['lɔːndrɪ] n.洗衣部 Lounge[laʊn(d)ʒ] n.休息室 In-house video闭路电视 Room type 房间类型 IDD /DDD telephone国际直拨电话/国内直拨电话