物业管理英语培训课程(英文版)
物业管理公司员工培训方案
物业管理公司员工培训方案目录员工入职培训方案员工入职培训大纲基本培训手册紧急事件处理指南培训表单员工入职培训方案一.培训对象物业管理处全体员工二.培训目的1.全面理解物业管理服务概念,完善服务意识;2.充分掌握大厦管理模式,提高工作质量;3.熟悉大厦各种设备、设施的功能,降低事故率;4.掌握各类岗位职责、管理手册;5.通过全面阶段性的职业培训,提高员工的工作素质。
三.培训时间安排新员工到职第一周集中培训;四.培训内容员工内部培训涵盖面广,内容繁多,大致分为:-1.公司企业文化;2.人事管理规章制度;3.财务管理规章制度;4.工程管理;5.清洁管理;6.保安管理;7.客户服务;8.消防管理;9.意外事件处理;10.英语培训;11.特殊工种将另行增加专业培训课程。
五.培训负责培训工作总体由人事部负责,由各部门预先填写培训计划表、并每次培训前一周提交培训申请表,人事行政主管跟进配合安排培训进度、培训人员、培训材料、培训考核等。
六.培训方式专业人员集中授课,由业务部门统一出卷考核。
七.其它培训成效将间接与员工评定挂钩,作为员工通过试用期的参考依据。
此培训安排将作为大厦前期筹备员工培训的纲要性文件,大厦投入运行后根据实际操作情况,对培训内容及方式作适当调整及相应的补充。
员工入职培训纲目一、基层员工培训基层员工总的来说,对物业管理服务的认识尚欠相识,专业服务意识有待提高。
针对此等情况,拟通过进行有步调、有计划的体系培训,提高其职业素养,使大厦投入运行时即可保证较高之服务水准。
A.配合培训内容-由培训主管卖力主讲1.公司的企业文化、宗旨及工作方针;2.公司构造架构及各主要卖力人;3.各相关部门工作关系介绍;4.公司人事制度,员工手册、管理手册;5.公司根本之财政政策;6.根本培训手册内容;B.各岗亭培训内容-由各部分卖力推荐主管级以上员工主讲(一)工程部1.工程部管理手册;2.各类工作制度;3.各类岗位职责;4.各类工作表式;5.各设备、办法位置;6.各机房规章制度;7.各机房钥匙领用及移交制度;8.交接班制度;9.对讲机使用及呼叫规范;10.报修单操作流程;11.紧急情况处理流程;12.各机电设备/设施的维修保养计划;13.安全操作守则;14.设备台帐、设备运行记录、设备检修记录;15.备品备件申领制度;16.对外服务礼仪及沟通技巧;17.节能意识培训;(二)保安部1.保安部管理手册;2.各类工作制度;3.各类岗亭职责;4.各类工作表式;5.各保安设备、办法位置;6.公共地区各通道钥匙领用及移交制度;7.交接班制度;8.巡检路线图、巡检流程;9.对讲机使用及呼叫规范;10.各类保安工具的使用;11.消防培训(消防办法的位置、消防设备器材使用、消防制度、报警程序、紧要疏散程序及路线);12.保安计划的制订及实施;13.突发事件处理流程;14.对外服务礼仪及沟通技巧;15.外来施工职员管理;(三)清洁部1.干净部管理手册;2.各类工作制度;3.各类岗位职责;4.各类工作表式;5.交接班制度;6.各类公共区域的清洁要求;7.各类设备/设施的清洁流程;8.干净器械/工具的使用要求;9.清洁剂的使用要求;10.各类清洁用品的申领制度;11.突发事件处理流程;12.对外服务礼仪及沟通技巧;13.节约能源意识;14.绿化园艺知识;(四)管理部1.管理部管理手册2.各类工作制度;3.各类岗亭职责;4.各类工作表式;5.交接班制度;6.对外服务礼仪及沟通技巧;7.客户投诉处理流程;8.客户入伙流程;9.装修管理规程;10.客户相关服务手续办理;11.紧急事件处理流程;12.英语培训;(五)财务部1.财务部管理手册;2.公司各类财务制度;3.各类财政表式;4.各类财政法令、法规;5.各类付款/报销流程;6.控制财政成本;(六)人事部1.人事部管理手册;2.公司各类人事制度;3.各类人事表式;4.各类人事法律、法规;5.员工招聘、培训、赏惩、晋升、解聘等考核流程;6.控制员工数量及用工成本;2、主管级员工培训-由经理级以上职员主讲1.服务意识;2.管理艺术;3.行业理念;4.团队合作能力;5.与其他部门的协调能力;6.与各供应商及当局机关的沟通协作能力;7.语言表达及文字写字能力;。
物业管理英语课程
物业管理英语课程在物业管理行业中,掌握一定程度的英语能力对于提升个人职业素质和拓展国际交流合作至关重要。
物业管理英语课程旨在帮助学员提高英语口语能力、扩展词汇量,并了解物业管理领域的专业术语和沟通技巧。
本课程将涵盖以下几个方面的内容。
一、英语口语训练英语口语是物业管理人员必备的基本技能之一。
本课程将通过多种教学方法和练习活动,提高学员的英语口语表达能力和交流能力。
课程中将模拟真实情境,例如电话沟通、客户服务和解决问题等,帮助学员提升应对各类工作场景的英语口语能力。
二、扩展词汇量在物业管理工作中,掌握丰富的词汇量是非常重要的。
本课程将引导学员学习和掌握与物业管理相关的词汇,包括房屋维修、设施管理、项目开发等方面的专业术语。
通过词汇练习和词汇扩展活动,学员将能够更加准确地表达自己的意思,提高工作效率和准确性。
三、专业术语学习物业管理领域有许多特定的专业术语需要掌握。
在本课程中,学员将学习并熟悉物业管理的相关术语,包括楼宇维护、安全管理、租赁合同等。
通过对专业术语的学习,学员可以更加专业地与同行交流,提高工作水平和职业竞争力。
四、沟通技巧良好的沟通能力对于物业管理人员来说至关重要。
在本课程中,学员将学习并实践各种沟通技巧,如有效倾听、清晰表达、谈判技巧等。
通过与教师和其他学员的互动,学员可以提高自己的沟通技巧,并在实际工作中更好地与业主、供应商和同事进行有效沟通。
五、国际交流与文化理解作为一个国际化的行业,物业管理涉及与不同文化背景的人员进行交流和合作。
本课程将提供与国际交流相关的内容,帮助学员理解不同文化背景下的沟通方式和交际习惯。
学员将通过与来自不同背景的学员交流和合作,增进对国际交流的理解和适应能力。
总结而言,物业管理英语课程旨在培养学员在英语沟通能力、专业术语掌握、沟通技巧和国际交流方面的能力。
通过这门课程的学习,学员将能够更好地适应和胜任物业管理行业的工作,并提升个人职业发展的机会。
无论是提高与国际客户的合作能力,还是与业主、供应商等方面的沟通,物业管理英语课程都将为学员提供必要的知识和技能支持。
2024年物业公司培训计划(3篇)
2024年物业公司培训计划物业管理人员培训计划一、管理培训的目的为了使企业员工的业务素质和专业技术、技能满足企业发展战略和人力资源发展的需要,企业应对员工进行有计划、有系统的培训,以达到企业与员工共同发展的目的。
二、管理培训的体系正副总经理、工程部、保安部、保洁部、财务部等。
三、掌握管理培训分类高层管理人员:针对公司高层管理人员培训提升洞察能力、思维能力、决策能力、领导能力。
中层管理人员:针对公司中层管理人员提升管理能力,改善管理工作绩效、提高管理水平和管理质量。
现场操作人员:针对操作人员提高员工为客户服务的专业技术水平和业务能力,掌握本专业的新知识和新技术。
四、培训内容分类培训内容主要分三部分:知识培训、技能培训、素质培训。
1、知识培训:了解国家规定关于物业行业的相关标准和掌握公司规定部门的各项制度。
2、技能培训:公司规定各部门相关岗位职责及操作标准。
3、素质培训:物业管理在整个服务业的服务理念及行为规范。
五、职前培训职前培训又称入职培训,是新员工到岗後的基础培训。
它主要是使新员工了解公司的规章制度和职业道德规范、礼貌,以适应工作岗位要求。
1、道德规范教育。
员工培训除了要学习国家有关的法律制度外,还要把职业道德、服务规范、服务纪律作为培训的重要内容,做到自觉维护公司形象,遵守公司宗旨。
2、专业技能培训。
包括工作职责、操作技术、工作流程等专业知识,以及管理服务等基本专业知识。
六、在职培训1、保安部门:技能培训(队列训练、擒敌训练、体能训练、交通指挥基本手势训练);使安全人员全面掌握消防知识和技能,突发事件处置方法(火灾、交通事故、入室盗窃、邻里纠纷、周界报警、防台风等)、提高应对突发事件的能力;提升安全人员服务技能、消防安全知识培训及模拟演练。
2、保洁部门:日常保洁工作操作技能培训,提升保洁人员的服务技能;清洁工具的使用与保养方法,使工具的使用与保养更规范。
3、工程部门:日常维修技能培训,提升工程人员的维修水平;设施设备管理培训(电梯、给排水、供配电、电梯、公共照明、安防系统),提升工程人员对设备的管理能力;应急处理方案培训(如:电梯关人、突发性停水停电等、提高应对突发事件的能力);维修作业安全操作注意事项,提高工程人员作业安全意识。
培训总结英文版
篇一:(英文版)英语培训心得体会i am very happy to participate the english training which is organized by our college for teacher from last semester to this year. from the training i have made some progress in my english. at the same time i know a lot of new colleagues and friends. i want to thank our college and leadership for giving us this chance to further study. and i want to thank mr. wang、mr. zhang and mr. li for giving me wonderful class. our college attaches great importance to the english training. at the first class of the training, mr. wang , the vice president of our college gave us the lecture to hope us cherish the training and got some general,i have three harvest through this english training.the first one is that i made some progress in listening writing reading and talking. after graduated from university, ihave little opportunity to study and use english. although i passed the cet-6 examination when i was sophomore, i forgot most of them after many years. through this english training, i got back some of english ability in listening writing reading and talking. it is good feeling.the second one is that we know a lot of new colleagues and work in the school for two years, but i feel embarrassed that i just know few of colleagues who were from other department. from this training, different colleagues from different department study and discuss together. so we have good chance to know each other.the last on is that we can improve the teaching level. we have ownteaching methods in teacher student. some methods are good, maybe some are not good. so in the training, we not only study english but also we can discuss the different teaching methods. and from the discuss we can learn from other teachers methods.finally, thanks for the concern from all the superiors! thanks for the support from all the colleagues! and thanks to mr. wang、mr. zhang and mr. lifor what you have done!篇二:学习总结英文版学习总结英文版on christmas eve xx, a group of 9 postgraduates under the supervision of 4 formal staffs in china financial service group ltd. (cfsg)traveled to dafushan park for 2 main purposes: enjoying the beautiful nature scenery, and learning teamwork skills.the 9 postgraduates were actually on the 4th day of their orientation programme in cfsg, they are about to graduate with master degree from top un iversities around different places, passed 3 levels of interviews, finally they were considered ascandidates with the opportunity of 2 months’ orientation programme. candidates weretaken care by the 4 staffs in the cfsg, who are the trainers from the human resource department. after an hours’ driving, the team arrived dafushan park in the south of guangzhou. i was one of the candidates. then we hired bicycles and ride either in pairs or individually in the park. although it was in winter, the weather was perfectly fine, sunny and warm. the sky was rrrwm blue, the sunshine was nice, and wind was gentle. after 20 minutes’ riding, we arrived a place by a lake; there were flowers nearby; colours like red, green and yellow unfolded a beautiful nature.we had a special bbq in the park. females were responsible forplace in the morning. and we were prepared to learn the other part of teamwork: what teamwork is.xuxu who is also another trainer in cfgs announced the rule:and how to be a team member. i believe i am prepared in the next step. thanks to cfgs, and the trainers in the human resource department.篇三:英语培训总结英语培训总结新康府小学 44号我很荣幸地获得了这次宝贵的提升专业素质和业务素质的机会,对于这次来之不易的机会我倍加珍惜,力求努力在英语上充实自己、完善自己、提高自己,以求自我升华。
培训课程18-物业管理英语
1、May I help you?
我能帮您什么吗?
2、 Yes, please.
好的。
3、Excuse me.
对不起 / 打扰一下
4、Where is the washroom /elevator?
请问厕所 / 电梯在哪儿?
5、This way ,please. 请这边走
1、floor [flɔ:]
4、OK, of course. 我能看一下您的放行条吗? 好的,当然可以。
Savills 世界领先物业服务公司
物业服务
人所共誉
THANK YOU
英 语口语培训
1、plaza [plɑ:zǝ] toilet [′tɔilit]
广场
2、Restroom [′restrum] 洗手间 washroom [′wɔʃrum] 3、man [mæn] 男性
woman [′wumǝn] 女性
4、 Elevator [′eliveitǝ] 电梯
1、Good morning /afternoon /evening 早上/下午/晚上好 2、Welcome to---------. 欢迎光临------
1. Sorry [′sɔri] 2. Wait [weit] 3. Matter [′mætǝ]
对不起 等待 关系
4. Keep [ki:p]
保持
5. Kept [kept] (keep的过去式)
6. Release note
[ri′li:s] [nǝut]
放行条
7. A long time 很长时间 [ǝ] [lɔŋ] [taim]
2、This way ,please. Go along this way . 3、Turn left / right, and you will find No.3 elevator. 请这边走。沿着这条路走,然后左/右转,你就能看到3号电梯了。 4、The company is on the 35th floor. 那个公司在35楼。 5、Good luck to you ! 祝你好运!
物业管理客服培训
物业管理客服培训随着社会的发展和人们生活水平的提高,物业管理服务逐渐成为人们生活中不可或缺的一部分。
作为物业管理客服,如何提供优质的服务,满足客户的需求,是当前需要解决的问题。
本文将从物业管理客服培训的角度,探讨如何提高物业管理客服的服务水平。
一、培训目标物业管理客服培训的目标是提高员工的专业素质和服务能力,为客户提供更优质的服务。
具体而言,培训目标包括以下几个方面:1、掌握物业管理的基本知识和技能,了解客户需求和心理;2、提高员工的沟通能力和表达能力,能够更好地与客户沟通;3、培养员工的团队协作精神和服务意识,提高服务质量;4、熟悉公司的管理流程和相关政策法规,确保工作合规性。
二、培训内容为了实现上述目标,物业管理客服培训的内容应该包括以下几个方面:1、物业管理基础知识:包括物业管理的基本概念、工作内容、职责等;2、客户需求分析:了解客户的需求和心理,掌握客户沟通技巧;3、服务技能培训:包括接听、来访接待、投诉处理等方面的技能;4、团队协作训练:培养员工的团队协作精神和沟通能力;5、公司管理流程和政策法规介绍:让员工了解公司的管理流程和相关政策法规,确保工作合规性。
三、培训方式为了提高培训效果,物业管理客服培训应该采用多种培训方式,包括:1、理论授课:采用讲解、案例分析、小组讨论等方式,帮助员工掌握理论知识;2、实操演练:组织角色扮演、模拟演练等方式,提高员工的实际操作能力;3、团队分享:鼓励员工分享工作经验和心得体会,促进团队成员之间的交流和学习;4、在线学习:利用网络平台,提供课程资料、视频教程等资源,方便员工随时随地学习。
四、培训效果评估为了确保培训效果,需要对培训效果进行评估。
评估方式包括:1、考试成绩评估:对员工的学习成绩进行评估;2、实际工作表现评估:对员工在实际工作中的表现进行评估;3、客户满意度评估:对客户对员工服务的满意度进行评估;4、意见反馈评估:对员工对培训的意见反馈进行评估。
小区物业服务基础英文培训
小区物业服务基础英文培训Introduction:Section 1: Greetings and Basic Conversations1. Greetings:- Good morning/afternoon/evening.- How are you today?- How may I assist you?2. Conversations:- Resident: I have a problem with my water heater.You: I apologize for the inconvenience. I will send a technician to fix it for you.- Resident: I need a parking permit.You: Sure, I can help you with that. Please fill out this form and provide necessary documents.Section 2: Property Maintenance1. Reporting Issues:- Resident: There is a leak in my bathroom.You: Thank you for informing us. I will send a plumber to fix it immediately.- Resident: The elevator is not working.You: I apologize for the inconvenience. I will contact the maintenance team to check and repair it as soon as possible.2. Cleaning Schedule:- Resident: Can you clean my apartment?1. Active Listening:- Resident: I have been facing noise issues from my neighbors.2. Apologizing and Assuring:- Resident: It has been a week, and my issue is still not resolved.You: I apologize for the delay. I will personally follow up with the team to ensure your issue is resolved within 24 hours.3. Offering Solutions:- Resident: I need assistance with moving my belongings to another apartment.Conclusion:。
物业管理英语培训课程(英文版)(doc 84页)
物业管理英语培训课程(英文版)(doc 84页)物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing th e operation and maintenance of real property to ac hieve the objectives of the property owner. Sometim es owners manage their own property, particularly s mall properties and particularly when they themselve s occupy part of the space. But for larger proper ties or those whose owners live at a distance, management is usually performed by a paid property manager, either an individual buildings on long-te rm leases, where tenants maintain the building, pay the taxes and insurance,and mail the owner a check each month. But most residential, office, retail, and many industrial pro perties offer services along with the space over t ime.g costs, it has dawned on owners that good proper ty management is the major controllable influence o n residual cash flow (i. e., the number of dollar s that end up in the owner’s pocket). It is true that both rent rates and o perating expenses are largely shaped by market forc es beyond the control of any one property owner ( witness the very sharp rise in energy costs in th e 1970s). But it is also true that comparable pro perties within the same geographic area often show significant variances in rental income and operati ng costs. Why? Close inspection often shows that “above-average”operating expenses and lower than average rent levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating t he importance of management. Some investors have th e feeling that real estate manages itself.There is a story about the importance of propertymanagement. A San Francisco real estate broker re cently noticed a project that was on the market f or $1 million. He knew how the property had been managed in the past and that the million dollar valuation was based on a capitalization of histor ic income figure. He borrowed money to buy the property, renegotiated certain leases, and establishe d more efficient operating procedures. In six month s he sold the property for $1.4 million based on the capitalized value of the new, higher net inc ome. His contribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。
财务管理培训课程英文版23页PPT.pptx
Topics Covered
Measuring Beta Portfolio Betas CAPM and Expected Return Security Market Line Capital Budgeting and Project Risk
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc.,2001
T u rb o R etu rn % + 0 .8 + 1 .8 - 0 .2 - 1 .8 + 0 .2 - 0 .8
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc.,2001
10- 6
Measuring Market Risk
Example - continued
10- 12
Measuring Market Risk
Security Market Line - The graphic representation of the CAPM.
40
Expected Return (%) .
Rm 20
Rf 0 0
Irwin/McGraw-Hill
Security Market Line
When the market was down 1%, Turbo average % change was -0.8%
The average change of 1.6 % (-0.8 to 0.8) divided by the 2% (-1.0 to 1.0) change in the market produces a beta of 0.8.
Irwin/McGraw-Hill
s-w-c--2015酒店物业工程部培训手册--公共英语100句
酒店公共英语100句欢迎和问候1.早上好,先生/女士。
Good morning, sir/madam2.下午好,先生/女士。
Good afternoon, sir/madam3.晚上好,先生/女士。
Good evening, sir/madam4.很高兴见到你。
Nice to meet you5.很高兴您再次光临本店,先生/女士。
Glad to have you here again, sir/madam6.欢迎光临酒店!7.您好吗?How is everything going8.祝您在这过得愉快Have a pleasant stay here9.您今天好吗?How are you today10.希望您在我们酒店过得愉快(客人刚入住时)I hope you will enjoy your stay with us11.祝您过得愉快!(客人再住期间)Have a good time12.很长时间没见到您了。
I haven't seen you for a long time13.欢迎您光临大堂吧。
Welcome to Lobby Lounge14.欢迎再次光临天伦阁西餐厅/珑堡法餐厅Welcome back to Courtyard Restaurant/Restaurant de Lonbo 指引用语15.这边请。
This way, please16.先生/女士,您先请。
After you sir/madam17.请上楼/下楼。
Go upstairs/downstairs, sir/madam18.请一直走。
Go straight, please19.在二层。
It's on the second floor20.在第一拐角向左/右。
Turn left/right at the first corner21.洗手间就在…旁边。
The washroom is beside…22.在地下室走廊尽头。
物业管理基本培训手册
基本培训手册页码一.投诉处理培训 2二.微笑服务培训 3三.物业管理保险制度 4四.安全保卫培训 7五.日常工作中处理实际情况的技巧 11六.仪容仪表培训 15七.优质服务培训 18八.员工管理培训 21九.对讲机使用及管理规定 24十.英语会话培训 26十一.服务文明用语五十句 27十二.服务忌语五十句28一、投诉处理培训通过对员工进行不同种类的投诉处理和回复培训,使员工掌握处理投诉的技巧,怎样回复才是客人或投诉者(外部门、本部门员工等)最满意的。
同时,应该知道的是,怎样在处理投诉的结果中得到启发,要善于发现问题,解决问题,改正问题。
1.处理投诉的基本原则员工应正确认识投诉,客户对本广场投诉是正常现象,也是客户对本广场信任的再现。
正确处理投诉是提高服务质量的必要保证。
因而员工在处理客户投诉时,应注意遵守下列三项基本原则。
➢真心诚意地帮助客户解决问题客户投诉,说明我们的日常管理及服务工作尚有漏洞,说明客户铁某些需求尚未被重视。
员工应理解客人的心情,同情客人的处境,努力识别及满足他们的真正要求,满怀诚意地帮助客人解决问题。
只有这样,才能赢得客人的信任与好感,才能有助于问题的解决。
➢决不与客人争辩当客人怒气冲冲前来投诉时,首先应适当地选择处理投诉的地点,避免在公共场合接受投诉。
其次应该让客人把话讲完,然后对客户的遭遇表示歉意,还应感谢客户对管理公司的关心。
当客户情绪激动时,接受投诉者更应注意礼貌,绝不能与客户争辩。
如果不给客人一个投诉的机会,与客人争强好胜,表面上看来似乎得胜了,但实际上却输了。
因此,员工应设法平息客户的怒气,请当班管理人员前来接待客户,解决问题。
中国最大的资料库下载➢决不损害公司的利益员工对客户的投诉进行解答时,必须注意合乎逻辑,不能推卸责任,随意贬低他人或其他部门。
因为采取这种做法,一方面希望公司的过失能得到客户的谅解,另一方面却在指责公司的某个部门,实际会使员工处于一个相互矛盾的地位,有损公司的利益。
物业管理专业英语 教学课件 ppt 作者韩国波 25019《物业管理专业英语》答案
content of the text 1.True 2.True 3.False 4.False 5.True 6.False 7.True 8.False
5. In plain and simple terms, property means what one owns.
( IV )Disscussion (omitted)
Exercise II Choose the appropriate words and complete the following passages:
如果合同中涵盖了对供暖系统电气系统管道设施所有的维修那么就可以消除由于预料不到的损坏而造成费用超支的风险
Reference Answers to the Exercises
Lesson One
Keys to the exercises for the conversation Exercise: Translate the Chinese expressions into English to finish the whole conversation.
3. Traditionally, however, the emphasis in the real estate industry has been on the
so–called permanent elements of the investment.
4. Both rent rates and operating expenses are largely shaped by market forces.
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物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。
property management物业管理real property 房产property owner 业主2. …or those whose owners live at a distance, managemen t is usually performedby a paid property manager, either an individual or a management firm.此句中,关系代词whose在定语从句中充当定语,该定语从句修饰指示代词those.Either…or表示选择,可以连接两个并列的词、词组或独立分句。
在此句中,either…or连接的成分是a paid property manager 的同位语,作进一步的解释。
3. there are exceptions…buildings…,where tenants maintain the buildingon a long-term leases, pay the taxes…。
此句中,关系副词where在定语从句中作地点状语,由它引导的定语从句修饰buildings.on a long-term leases意为“长期租赁”。
4. Property management has long been an underrated function…。
Long在此句中是副词,作时间状语,underrated是过去分词,作function的定语。
5. not…until意为“直到……才”。
例如:The baby did not go to bed until his mother came back home.6. …since running a large commercial or residential proj ect in which hundredsor thousands of people reside or work is a highly challenging task…。