罗宾斯《管理学》第九版题库-6

Chapter 6 – Decision-Making: The Essence of the Manager’s Job

True/False Questions

4. The first step in the decision-making process is identifying a problem.

True (easy)

6. It is possible at the end of the decision-making process that you may be required to start the decision

process over again.

True (easy)

10. Decision-making is synonymous with managing.

True (easy)

12. One assumption of rationality is that we cannot know all of the alternatives.

False (difficult)

13. Accepting solutions that are "good enough" is termed satisfying.

False (easy)

15. Managers regularly use their intuition in decision-making.

True (easy)

16. Rational analysis and intuitive decision-making are complementary.

True (moderate)

18. Programmed decisions tend to be repetitive and routine.

True (easy)

21. Most managerial decisions in the real world are fully nonprogrammed.

False (easy)

24. Risk is a situation in which a decision maker has neither certainty nor reasonable probability estimates.

False (difficult)

25. An optimistic manager will follow a maximin approach.

False (moderate)

Multiple Choice

THE DECISION-MAKING PROCESS

34. A series of eight steps that begins with identifying a problem and decision criteria and allocating weights to

those criteria; moves to developing, analyzing, and selecting an alternative that can resolve the problem;

implements the alternative; and concludes with evaluating the decision's effectiveness is the ______________.

a. decision-making process. (easy)

b. managerial process.

c. maximin style.

d. bounded rationality approach.

e. legalistic opportunism process.

36. "A discrepancy between an existing and a desired state of affairs" describes which of the steps in the

decision-making process?

a. criteria weight allocation

b. analysis of alternatives

c. problem identification (difficult)

d. decision effectiveness evaluation

e. decision criteria identification

38. Which of the following must be present in order to initiate the decision-making process?

a. plenty of time

b. pressure to act (moderate)

c. a lack of authority

d. a lack of resources

e. environmental certainty

39. Managers aren't likely to characterize something as a problem if they perceive ______________.

a. they don't have authority to act. (difficult)

b. pressure to act.

c. a discrepancy.

d. they have sufficient resources.

e. they have budgetary authority.

44. Selecting an alternative in the decision-making process is accomplished by ______________.

a. choosing the alternative with the highest score. (easy)

b. choosing the one you like best.

c. selecting the alternative that has the lowest price.

d. selecting the alternative that is the most reliabl

e.

e. choosing the alternative you think your boss would prefer.

47. Which of the following is the final step in the decision-making process?

a. identifying the problem

b. evaluating the decision's effectiveness (easy)

c. identifying decision criteria

d. selecting an alternative that can resolve the problem

e. allocating weights to alternatives.

48.Which of the following is important to remember in evaluating the effectiveness of the decision-making

process?

a. Ignore criticism concerning the decision-making.

b. You may have to start the whole decision process over. (difficult)

c. Restart the decision-making process if the decision is less than 50% effective.

d. 90% of problems with decision-making occur in the implementation step.

e. Keep track of problems with the chosen alternative, but only change those issues that upper

management demand.

49. Decision-making is synonymous with ______________.

a. managing. (easy)

b. leading.

c. controlling.

d. planning.

e. organizing.

51. Which of the following is not an "organizing" decision?

a. What are the organization's long-term objectives? (moderate)

b. How many employees should I have report directly to me?

c. How should jobs be designed?