科特勒市场营销第十一章习题与答案

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科特勒市场营销习题与答案

科特勒市场营销习题与答案

Chapter 7 Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably, it is practicing ________.A) concentrated marketingB) mass marketingC) market targetingD) segmentingE) differentiationAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-12) What are the four steps, in order, to designing a customer-driven marketing strategy?A) market segmentation, differentiation, positioning, and targetingB) positioning, market segmentation, mass marketing, and targetingC) market segmentation, targeting, differentiation, and positioningD) market alignment, market segmentation, differentiation, and market positioningE) market recognition, market preference, market targeting, and market insistenceAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-13) Which type of segmentation centers on the use of the word when, such as when consumers get the idea to buy, when they actually make their purchase, or when they use the purchased item?A) behavioralB) psychographicC) occasionD) impulseE) emergencyAnswer: CDiff: 2 Page Ref: 196Skill: ConceptObjective: 7-24) Markets can be segmented into groups of nonusers, ex-users, potential users, first-time users, and regular users of a product. This method of segmentation is called ________.A) user statusB) usage ratesC) benefitD) behaviorE) loyalty statusAnswer: ADiff: 1 Page Ref: 197Objective: 7-25) Consumers can show their allegiance to brands, stores, or companies. Marketers can use this information to segment consumers by ________.A) user statusB) loyalty statusC) store typeD) brand preferenceE) usage rateAnswer: BDiff: 1 Page Ref: 197Skill: ConceptObjective: 7-26) Consumer and business marketers use many of the same variables to segment markets. Business marketers use all of the following EXCEPT ________.A) operating characteristicsB) purchasing approachesC) situational factorsD) personal characteristicsE) brand personalitiesAnswer: EDiff: 3 Page Ref: 198Skill: ConceptObjective: 7-27) When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.A) measurableB) accessibleC) substantialD) actionableE) observableAnswer: ADiff: 2 Page Ref: 200Skill: ConceptObjective: 7-28) When a business market segment is large or profitable enough to serve, it is termed ________.A) measurableB) accessibleC) substantialD) actionableE) differentiableAnswer: CDiff: 2 Page Ref: 200Objective: 7-29) To evaluate the different market segments your company serves, you would look at all of these factors EXCEPT which one?A) segment sizeB) segment growthC) segment structural attractivenessD) company valuesE) company resourcesAnswer: DDiff: 3 Page Ref: 201Skill: ConceptObjective: 7-310) Which of the following is NOT one of the reasons a segment would be less attractive to a company?A) strong competitorsB) substitute productsC) concentrated marketD) power of buyersE) power of suppliersAnswer: CDiff: 2 Page Ref: 201Skill: ConceptObjective: 7-311) The 55-year-old baby boomers share common needs in music and performers. When a music company decides to serve this group, the group is called a(n) ________.A) market segmentB) target marketC) well-defined marketD) differentiated marketE) undifferentiated marketAnswer: BDiff: 1 Page Ref: 201Skill: ConceptObjective: 7-312) When New Port Shipping uses segmented marketing, it targets several segments and designs separate offers for each one. This approach is called ________ marketing.A) undifferentiatedB) differentiatedC) targetD) individualE) nicheAnswer: BDiff: 2 Page Ref: 202Skill: ConceptObjective: 7-313) Developing a strong position within several segments creates more total sales than ________ marketing across all segments.A) undifferentiatedB) differentiatedC) nicheD) targetE) individualAnswer: ADiff: 3 Page Ref: 202Skill: ConceptObjective: 7-314) Using concentrated marketing, the marketer goes after a ________ share of ________.A) small。

《市场营销学》习题1(带答案)

《市场营销学》习题1(带答案)

《市场营销学》习题一一、判断题(共40小题)1、答案:b。

1973年,吉斯特提出了“服务营销”的概念。

2、答案:a。

科特勒提出的大市场理论,把麦卡锡的4P理论发展为6P组合。

3、答案:b。

林恩.肖斯塔克提出了“关系营销”的概念。

4、答案:a。

西奥多.莱维特明确提出了"全球营销"的概念。

5、答案:B。

从营销理论的角度看,市场就是买卖商品的场所。

()6、答案:A。

市场营销观念和社会营销观念的最大区别在于后者强调了社会和消费者的长远利益()7、答案:A。

只有既想买,又买得起,才能产生购买行为。

( )8、答案:(B)。

市场营销者指的是卖者或企业。

( )9、答案:(A)。

顾客总价值是指顾客购买某一种产品或劳务时所期望获得的一组利益()10、答案:(B)。

市场营销就是把货物推销出去,就是销售和销售促进。

()11、答案:(B)。

六种营销观念在历史上是依次出现的,它们之间是一种此生彼亡的关系。

()12、答案:(B)。

关系营销是新型营销,适合于所有类型的企业。

()13、答案:(B)。

市场营销观念的一个重要特征就是将企业利润作为优先考虑的事情。

()14、答案:(B)。

社会市场营销观念要求求得企业利润、消费者利益、经销商利益三者之间的平衡与协调。

()15、答案:(B)。

市场营销学是20世纪初在英国产生的。

()16、答案:a。

需求是人们对相关产品有购买意愿和有支付能力的需要。

17、答案:A。

有形产品在本质上是服务的工具和传送服务的载体。

18、答案:B。

顾客让渡价值最大化就是最大限度地扩大顾客总价值与总成本之间的差额。

19、答案:b。

“社会营销”后又称为“人道营销”、“社会责任营销”和“微观营销”等。

20、答案:a。

关系营销与传统营销的区别是对于顾客关系的理介。

21、答案:b。

与4p相比,4c更强调市场是企业一切经营活动的核心。

22、答案:a。

菲利普.科特勒被称为是“现代营销学之父”。

23、答案:(B)。

菲利普·科特勒营销管理习题集

菲利普·科特勒营销管理习题集

营销管理习题集菲利普·科特勒市场营销教研组第一章理解21世纪的营销一、选择题()1.市场营销的核心是。

A.生产 B.分配 C.交换 D.促销()2.从市场营销的角度看,市场就是_______A.买卖的场所 B.商品交换关系的总和 C. 交换过程本身 D.具有购买欲望和支付能力的消费者()3.在交换双方中,如果一方比另一方更主动、更积极地寻求交换,我们就将前者称之为_______,后者称为潜在顾客.A.厂商 B.市场营销者 C.推销者 D.顾客()4.市场营销学作为一门独立的经营管理学科诞生于20世纪初的。

A.欧洲 B.日本 C.美国 D.中国()5.从营销理论的角度而言,企业市场营销的最终目标是。

A.满足消费者的需求和欲望 B.获取利润 C.求得生存和发展 D.把商品推销给消费者()6.当买卖双方都表现积极时,我们就把双方都称为_______,并将这种情况称为相互市场营销。

A.市场营销者 B.相互市场营销者 C.生产者 D.推销者()7.按照菲利普•科特勒教授的定义,我们可将市场营销的概念归纳为以下要点A.市场营销的最终目标是满足需求和欲望 B.交换是市场营销的核心C.交换过程是一个满足双方需求和欲望的社会过程和管理过程D.整体营销是实现交换的主要手段E.交换过程能否顺利进行取决于企业对交换过程的管理水平和产品满足顾客需求的程度()8.交换的发生,必须具备以下条件。

A.至少有交换双方 B.每一方都有对方需要的有价值的东西C.每一方都有沟通和运送货品的能力 D.每一方都可以自由地接受或拒绝E.每一方都认为与对方交易是合适或称心的()9.执行推销观念的企业,称为推销导向企业.其口号是_____A.我们生产什么就卖什么 B.我们卖什么就让人们买什么C.市场需要什么就生产什么 D.好酒不怕巷子深()10.以“顾客需要什么,我们就生产供应什么”作为其座右铭的企业属于_____ 企业.A.生产导向型 B.推销导向型 C.市场营销导向型D.社会市场营销导向型()11.某种具有良好市场前景的产品,因生产成本很高,必须通过提高生产率和降低成本来扩大市场时,则会导致企业奉行_____ 。

市场营销学通论教材课后习题全部答案

市场营销学通论教材课后习题全部答案

第一章导论市场:某种产品的现实购买者与潜在购买者需求的总和市场营销:指以满足人类各种需要和欲望为目的,通过市场变潜在交换为现实交换的一系列活动和过程交换:是指通过提供某种东西作为回报,从别人那里取得所需物的行为交易:交易是交换活动的基本单元,是由双方之间的价值交换所构成的行为。

交易营销:与交易有关的市场营销活动,即交易营销。

关系营销:企业与其顾客、分销商、经销商、供应商乃至竞争者等相关组织或个人建立、保持并加强关系,通过互利交换及共同履行诺言,使有关各方实现各自的目的市场营销网络:是指企业及与之建立起牢固的互相信赖的商业关系的其他企业所构成的网络交易营销和关系营销之间的联系和区别分别是什么?1交易是交换活动的基本单元,与交易相关的营销活动构成了交易营销。

关系营销是指企业与其顾客、分销商、经销商、供应商等相关组织或个人建立、保持并加强关系,通过互利交往及共同履行诺言,市有关各方实现各自目的。

2两者之间的联系在于,交易营销只是关系营销这个大概念的一部分。

3关系营销与交易营销存在着一定的区别,交易营销,企业与顾客很难保持持久关系,关系营销,企业与顾客保持广泛密切的联系。

交易营销强调市场占有率,吸引潜在顾客取代不再购买的老顾客,关系营销强调顾客忠诚度,最终为企业带来一种独特的资产,即市场营销网络。

营销在企业中的地位有怎样的变化?带来了什么启示?最初,市场营销作为与其他部门同等重要的职能,处于平等地位;在需求不足的情况下,市场营销作为更重要的职能;之后市场营销作为核心职能;而一些热心于顾客服务的企业高层管理人员主顾客作为管理职能的核心;最后,达成共识,顾客作为管理职能的核心,而市场营销作为整合性职能。

市场营销与其他职能部门不同,他是连接市场需求与企业反应的桥梁、纽带,要想有效地满足顾客需要,就必须将市场营销至于企业的中心地位。

从宏观的角度看,营销的重要性体现在哪些方面?1、市场营销在不同行业的扩散;2、推动企业重视市场营销的主要因素:销售额下降、增长缓慢、购买行为的改变、竞争的加剧和营销成本的提高;3、市场营销职能在企业中地位的变迁。

市场营销答案

市场营销答案

第一章导论一、交易营销和关系营销之间的联系和区别分别是什么?1交易是交换活动的基本单元,与交易相关的营销活动构成了交易营销。

关系营销是指企业与其顾客、分销商、经销商、供应商等相关组织或个人建立、保持并加强关系,通过互利交往及共同履行诺言,市有关各方实现各自目的。

2两者之间的联系在于,交易营销只是关系营销这个大概念的一部分。

3关系营销与交易营销存在着一定的区别,交易营销,企业与顾客很难保持持久关系,关系营销,企业与顾客保持广泛密切的联系。

交易营销强调市场占有率,吸引潜在顾客取代不再购买的老顾客,关系营销强调顾客忠诚度,最终为企业带来一种独特的资产,即市场营销网络。

二、营销在企业中的地位有怎样的变化?带来了什么启示?最初,市场营销作为与其他部门同等重要的职能,处于平等地位;在需求不足的情况下,市场营销作为更重要的职能;之后市场营销作为核心职能;而一些热心于顾客服务的企业高层管理人员主张顾客作为管理职能的核心;最后,达成共识,顾客作为管理职能的核心,而市场营销作为整合性职能。

市场营销与其他职能部门不同,他是连接市场需求与企业反应的桥梁、纽带,要想有效地满足顾客需要,就必须将市场营销至于企业的中心地位。

三、从宏观的角度看,营销的重要性体现在哪些方面?1、市场营销在不同行业的扩散;2、推动企业重视市场营销的主要因素:销售额下降、增长缓慢、购买行为的改变、竞争的加剧和营销成本的提高;3、市场营销职能在企业中地位的变迁。

第二章市场营销哲学的演变一、市场营销管理哲学的演变经历了哪几个阶段?生产观念,产品观念,推销观念,市场营销观念,客户观念,社会市场营销观念二、4p市场营销组合有哪些特点?4P:产品(produce)、价格(price)、渠道(place)、促销(promotion)(1)市场营销组合因素对企业来说都是“可控因素”。

(2)市场营销组合是一个复合结构。

(3)市场营销组合又是一个动态组合。

(4)市场营销组合要受企业市场定位战略的制约,即根据市场定位战略设计、安排相应的市场营销组合。

市场营销习题与答案(一)

市场营销习题与答案(一)

市场营销哲学1.“如果你能比你的邻居制造出更好的捕鼠器,人们就会踏破你的门槛”,这句话反映的营销观念是( B )A.生产观念;B.产品观念;C.推销观念;D.市场营销观念;2.奉行生产观念在下列哪些情况下也有可能成功( B )A.买方市场;B.卖方市场;C.生产成本太高;D.产品为非渴求品;3.下列表述中,反映推销观念的是( C )A.我能生产什么,就卖什么;B.我生产什么,就买什么;C.我卖什么,就设法让人买什么;D.顾客需要什么,我就生产什么;4.必然导致营销近视症的营销观念是( B )A.生产观念;B.产品观念;C.推销观念;D.市场营销观念;5.推销观念的出发点是(C)A.产品产量;B.产品质量;C.产品销售;D.顾客需求;6.下列有关市场营销观念说法中,错误的是(D)A.营销重点是顾客需求;B.重视的是长期利益;C.采用整合的营销手段;D.营销程序是从生产者到消费者;7.大市场营销观念较市场营销观念更强调的营销组合要素是(BD )A.产品;B.权力;C.定价;D.公共关系;E.促销;8.顾客总价值包括(ABDE )A.产品价值;B.服务价值;C.品牌价值;D.形象价值;E.人员价值;9.围绕顾客满意,下列说法正确的是(ABD )A.如果对产品使用后的感知效果与期望一致时,顾客就会满意;B.提高顾客满意可以通过增加顾客让渡价值达成;C.顾客满意了就会成为忠诚顾客;D.夸大产品宣传会导致顾客不满意;10.认为市场需求可以被引导并加以改变的营销观念是(C)A.生产观念;B.推销观念;C.大市场营销观念;D.市场营销观念;11.社会市场营销观念的出发点是(D)A.增加产量;B.提高产品质量;C.顾客需求;D.消费者和社会长远利益;12.下列说法正确的是(D)A.市场营销就是推销;B.生态营销就是关注生态环境而开展的营销活动;C.绿色营销的主旨就是环保;D.顾客需求是现代市场营销观念的核心;13.菲利浦·科特勒指出公司几年间营销观念经历的导向依次是(C)产品导向①顾客导向②市场导向③竞争导向④A.①②③④B.①③②④C.①④③②D.①②④③14.关系营销中对关系对象的正确理解是( D )A.企业与顾客的关系;B.企业与供应商的关系;C.企业与政府的关系;D.企业与所有利益攸关者的关系;15.( A )是利用了利用了消费者的“求新” 、“猎奇”心理。

市场营销题库判断选择答案

市场营销题库判断选择答案

判断题F.1、市场营销学研究问题的出发点是资源的稀缺性。

F.2、根据顾客让渡价值理论,顾客总价值与顾客总成本之间的差距越小,顾客越满意。

F.3、根据市场的构成要素,市场的大小取决于人口、收入和支出三方面的大小.F.4、若用冰山来描述营销与推销的关系,营销是就是露出海平面的部分T.5、根据营销学原理,商标是品牌的一部分T.6、撇脂定价法就是在产品上市初期将价格定的较高F.7、公关促销可以在短期内刺激顾客立即采取购买行为F.8、选择分销就是制造商在某地区精心挑选几家最合适的中间商来销售其产品F.9、企业的战略计划的第一步就是规定企业目标。

F.10、市场营销组合就是用什么样的方式做广告。

T.11、产品观念对企业提高产品质量有好处,但往往导致市场营销近视。

T.12市场营销管理的实质是需求管理。

T.13、在规定企业的任务是要考虑企业的历史和周围环境的发展变化。

T.14、市场营销组合的因素对企业来说都是“可控因素”。

T.15、在波士顿矩阵中,低市场增长率和低相对市场占有率的单位是狗类战略业务单位。

T.16、若用冰山来描述营销与推销的关系,推销是就是露出海平面的部分F.17、渗透定价法就是在产品上市初期将价格定的较高T.18、个人可支配收入是指个人收入扣除个人缴纳的各种税款和非税性负担后的余额。

T.19、求名心理所产生的动机属于感情动机。

T.20、与最强的竞争对手对着干的定位策略是迎头定位,T.21、推销观念认为,只要加大产品的推销力度,产品不会没销路。

F.22、在波士顿矩阵中,高市场增长率和低相对市场占有率的单位是狗类战略业务单位。

F.23、面对市场威胁企业只有转移才能发展。

F.24、如何选择目标市场,应根据企业的实际而定,如果企业的资源雄厚,可以考虑实行集中市场营销。

F.25、从生产者观点看,随着渠道层次的增多,控制渠道所需解决的问题会减少。

T.26、多角化增长就是企业利用经营业务范围之外的市场机会,增加与现有产品业务有一定联系或毫无联系的新业务,实现跨行业经营的一种发展战略。

市场营销学期末各章重点及历年经典答案

市场营销学期末各章重点及历年经典答案

三、各章重难点归纳辅导第一章市场营销学的由来与市场观念演进一、重点名词市场营销P4二、重点掌握1、新旧两类营销观念的区别何在?P14第二章企业战略及营销管理过程一、重点名词多角化增长P24二、重点掌握1、企业市场营销管理过程有哪些步骤?P332、企业战略的含义和特点?P22第三章市场营销环境一、重点名词营销环境机会P50二、重点掌握1、企业对环境威胁的对策及相应做法?P58第四章购买行为研究一、重点名词相关群体P68二、重点掌握1、生产资料购买者行为的特征?P79第五章市场营销调研与需求预测一、重点名词市场需求P87二、重点掌握1、简述市场调研的程序P912、市场营销调研主要有哪些步骤? P103第六章市场竞争策略一、重点名词市场补缺者P115二、重点掌握1、什么是避强定位策略? P118其优缺点如何? P119第七章目标市场营销一、重点名词市场定位P129市场细分P130二、重点掌握1、有效市场细分的要求?P136第八章产品策略—产品、产品组合、品牌与包装一、重点名词商标P155第九章产品策略—产品生命周期与新产品开发一、重点掌握1、产品在成熟期的特点及营销策略主要有哪些?P1662、简述新产品开发过程的主要阶段P170第十章定价策略一、重点名词二、重点掌握1、速取定价策略和渐进定价策略各自适用于什么情况?2、企业定价的步骤有哪些?3、简述企业定价的目标有哪些?第十一章分销策略一、重点名词直销营销P196批发商业P207二、重点掌握1、分销渠道的特点和作用如何?P1972、简述直效营销的特征P1983、简述分销渠道的功能P1994、简述直效营销的主要影响因素P211第十二章网络营销一、重点名词网络营销P222市场信息P223二、重点掌握1、简述网络营销的职能P2292、简述网络营销的优势P230第十三章促销策略一、重点名词促销P240广告P247二、重点掌握1、什么是促销组合?P249影响企业促销组合决策的因素有哪些?P2502、影响促销组合的因素有哪些?P253第十四章市场营销的组织、实施与控制一、重点名词市场营销控制P274二、重点掌握1、市场营销计划一般包括哪几个方面?P277四、综合练习题(一)单项选择题1.一种观念认为:消费者可以接受任何买得到和买得起的产品,因而企业的主要任务就是努力提高效率、降低成本、扩大生产。

科特勒《市场营销原理》(第13版)笔记和课后习题详解

科特勒《市场营销原理》(第13版)笔记和课后习题详解

目录第Ⅰ篇定义市场营销和市场营销过程 (5)第1章营销:创造和获取顾客价值 (5)1.1复习笔记 (5)1.2课后习题详解 (10)第2章公司战略与营销战略:合作建立客户关系 (17)2.1复习笔记 (17)2.2课后习题详解 (23)第Ⅱ篇理解市场和消费者 (30)第3章分析市场营销环境 (30)3.1复习笔记 (30)3.2课后习题详解 (33)第4章管理市场营销信息获得顾客洞察 (39)4.1复习笔记 (39)4.2课后习题详解 (45)第5章消费者市场与消费者购买行为 (49)5.1复习笔记 (49)5.2课后习题详解 (54)第6章组织市场与组织购买者行为 (61)6.1复习笔记 (61)6.2课后习题详解 (65)第Ⅲ篇设计顾客导向的营销战略与营销组合 (72)第7章顾客导向的市场营销战略:为目标顾客创造价值 (72)7.1复习笔记 (72)7.2课后习题详解 (78)第8章产品、服务和品牌:构建顾客价值 (85)8.1复习笔记 (85)8.2课后习题详解 (93)第9章新产品开发与产品生命周期战略 (101)9.1复习笔记 (101)9.2课后习题详解 (107)第10章定价:理解和获得消费者价值 (115)10.1复习笔记 (115)10.2课后习题详解 (119)第11章定价战略 (125)11.1复习笔记 (125)11.2课后习题详解 (130)第12章营销渠道:递送顾客价值 (137)12.1复习笔记 (137)12.2课后习题详解 (144)第13章零售与批发 (150)13.1复习笔记 (150)13.2课后习题详解 (154)第14章沟通顾客价值:整合营销沟通战略 (161)14.1复习笔记 (161)14.2课后习题详解 (166)第15章广告与公共关系 (173)15.1复习笔记 (173)15.2课后习题详解 (176)第16章人员销售和销售促进 (182)16.1复习笔记 (182)16.2课后习题详解 (188)第17章直复营销和网络营销:建立直接顾客关系 (194)17.1复习笔记 (194)17.2课后习题详解 (199)第Ⅳ篇拓展市场营销 (207)第18章创造竞争优势 (207)18.1复习笔记 (207)18.2课后习题详解 (212)第19章全球市场 (218)19.1复习笔记 (218)19.2课后习题详解 (224)第20章可持续的市场营销:社会责任和道德 (229)20.1复习笔记 (229)20.2课后习题详解 (234)第Ⅰ篇定义市场营销和市场营销过程第1章营销:创造和获取顾客价值1.1复习笔记一、什么是市场营销市场营销即管理有价值的客户关系。

市场营销学泰斗菲利普科特勒营销管理第十一版

市场营销学泰斗菲利普科特勒营销管理第十一版
▪ Gatekeepers make one of four decisions:
▪ Go ▪ Kill ▪ Hold ▪ Recycle
13
Managing the Development Process: Ideas
▪ Idea Generation
▪ Interacting with Others
▪ What challenges does a company face in developing new products?
▪ What organizational structures are used to manage new-product development?
▪ What are the main stages in developing new products, and how can they be managed better?
7
Organizational Arrangements
▪ New-product deployment requires specific criteria – one company established the following acceptance criteria
▪ The product can be introduced within five years ▪ The product has a market potential of at least
4
Challenges in New-Product Development
▪ Incremental innovation ▪ Disruptive technologies
▪ Why do new products fail?

科特勒市场营销习题与答案

科特勒市场营销习题与答案

Chapter 7 Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably, it is practicing ________.A) concentrated marketingB) mass marketingC) market targetingD) segmentingE) differentiationAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-12) What are the four steps, in order, to designing a customer-driven marketing strategy?A) market segmentation, differentiation, positioning, and targetingB) positioning, market segmentation, mass marketing, and targetingC) market segmentation, targeting, differentiation, and positioningD) market alignment, market segmentation, differentiation, and market positioningE) market recognition, market preference, market targeting, and market insistenceAnswer: CDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-13) Which type of segmentation centers on the use of the word when, such as when consumers get the idea to buy, when they actually make their purchase, or when they use the purchased item?A) behavioralB) psychographicC) occasionD) impulseE) emergencyAnswer: CDiff: 2 Page Ref: 196Skill: ConceptObjective: 7-24) Markets can be segmented into groups of nonusers, ex-users, potential users, first-time users, and regular users of a product. This method of segmentation is called ________.A) user statusB) usage ratesC) benefitD) behaviorE) loyalty statusAnswer: ADiff: 1 Page Ref: 197Objective: 7-25) Consumers can show their allegiance to brands, stores, or companies. Marketers can use this information to segment consumers by ________.A) user statusB) loyalty statusC) store typeD) brand preferenceE) usage rateAnswer: BDiff: 1 Page Ref: 197Skill: ConceptObjective: 7-26) Consumer and business marketers use many of the same variables to segment markets. Business marketers use all of the following EXCEPT ________.A) operating characteristicsB) purchasing approachesC) situational factorsD) personal characteristicsE) brand personalitiesAnswer: EDiff: 3 Page Ref: 198Skill: ConceptObjective: 7-27) When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.A) measurableB) accessibleC) substantialD) actionableE) observableAnswer: ADiff: 2 Page Ref: 200Skill: ConceptObjective: 7-28) When a business market segment is large or profitable enough to serve, it is termed ________.A) measurableB) accessibleC) substantialD) actionableE) differentiableAnswer: CDiff: 2 Page Ref: 200Objective: 7-29) To evaluate the different market segments your company serves, you would look at all of these factors EXCEPT which one?A) segment sizeB) segment growthC) segment structural attractivenessD) company valuesE) company resourcesAnswer: DDiff: 3 Page Ref: 201Skill: ConceptObjective: 7-310) Which of the following is NOT one of the reasons a segment would be less attractive to a company?A) strong competitorsB) substitute productsC) concentrated marketD) power of buyersE) power of suppliersAnswer: CDiff: 2 Page Ref: 201Skill: ConceptObjective: 7-311) The 55-year-old baby boomers share common needs in music and performers. When a music company decides to serve this group, the group is called a(n) ________.A) market segmentB) target marketC) well-defined marketD) differentiated marketE) undifferentiated marketAnswer: BDiff: 1 Page Ref: 201Skill: ConceptObjective: 7-312) When New Port Shipping uses segmented marketing, it targets several segments and designs separate offers for each one. This approach is called ________ marketing.A) undifferentiatedB) differentiatedC) targetD) individualE) nicheAnswer: BSkill: ConceptObjective: 7-313) Developing a strong position within several segments creates more total sales than ________ marketing across all segments.A) undifferentiatedB) differentiatedC) nicheD) targetE) individualAnswer: ADiff: 3 Page Ref: 202Skill: ConceptObjective: 7-314) Using concentrated marketing, the marketer goes after a ________ share of ________.A) small; a small marketB) small; a large marketC) large; one or a few nichesD) large; the mass marketE) moderate; localAnswer: CDiff: 2 Page Ref: 204Skill: ConceptObjective: 7-315) Today, the low cost of setting up shop ________ makes it even more profitable to serve very small niches.A) in malls in major citiesB) in mail-order catalogsC) on the InternetD) near major competitorsE) far from competitorsAnswer: CDiff: 1 Page Ref: 205AACSB: Use of ITSkill: ConceptObjective: 7-316) Which of the segmenting strategies carries higher-than-average risks in consumer markets?A) concentratedB) massC) differentiatedD) undifferentiatedE) multiple-segmentAnswer: ASkill: ConceptObjective: 7-317) Which of the following is NOT a drawback of local marketing?A) It can drive up manufacturing costs.B) It can drive up marketing costs by reducing economies of scale.C) It can create logistics problems.D) A brand's overall image might be diluted through too much variation.E) Supporting technologies are expensive.Answer: EDiff: 3 Page Ref: 206Skill: ConceptObjective: 7-318) In target marketing, the issue is not really who is targeted, but rather ________ and for ________.A) why; whatB) how; whatC) why; how longD) where; how longE) how; whereAnswer: BDiff: 2 Page Ref: 209AACSB: Ethical ReasoningSkill: ConceptObjective: 7-319) A product's position is based on important attributes as perceived by ________.A) suppliersB) competitorsC) market conditionsD) consumersE) managersAnswer: DDiff: 2 Page Ref: 209Skill: ConceptObjective: 7-420) Consumers position products and services ________.A) after marketers put marketing mixes in placeB) generally after consulting friends who use themC) with or without the help of marketersD) only reluctantlyE) based on nearby competitors' positionsAnswer: CDiff: 1 Page Ref: 209Skill: ConceptObjective: 7-421) Which of the listed choices is NOT a positioning task?A) identifying a set of possible competitive advantages upon which to build a positionB) surveying frequent users of the productC) selecting an overall positioning strategyD) effectively communicating and delivering the chosen position to the marketE) selecting the right competitive advantagesAnswer: BDiff: 2 Page Ref: 210AACSB: CommunicationSkill: ConceptObjective: 7-422) A company or market offer can be differentiated along the lines of product, image, services, channels, or ________.A) pricesB) nonprice factorsC) peopleD) customer serviceE) locationAnswer: CDiff: 2 Page Ref: 213Skill: ConceptObjective: 7-423) Which type of differentiation is used to gain competitive advantage through the way a firm designs its distribution coverage, expertise, and performance?A) services differentiationB) channel differentiationC) people differentiationD) product differentiationE) price differentiationAnswer: BDiff: 2 Page Ref: 213Skill: ConceptObjective: 7-424) When firms use symbols, colors, or characters to convey their personalities, they are using ________ differentiation.A) imageB) peopleC) companyD) reputationE) subliminalAnswer: ADiff: 1 Page Ref: 213AACSB: CommunicationSkill: ConceptObjective: 7-425) The answer to the customer's question "Why should I buy your brand?" is found in the________.A) quality imageB) customer servicesC) value propositionD) differentiationE) pricing and promotion structureAnswer: CDiff: 2 Page Ref: 214Skill: ConceptObjective: 7-426) What competitive positioning can attack a more-for-more strategy by introducing a brand offering with comparable quality at a lower price?A) more-for-the-sameB) more-for-lessC) same-for-lessD) less-for-much-lessE) all-or-nothingAnswer: ADiff: 3 Page Ref: 215Skill: ConceptObjective: 7-427) Which positioning strategy offers consumers a "good deal" by offering equivalent-quality products or services at a lower price?A) more-for-the-sameB) more-for-lessC) same-for-lessD) less-for-much-lessE) all-or-nothingAnswer: CDiff: 2 Page Ref: 215Skill: ConceptObjective: 7-4281) "Less-for-much-less" positioning involves meeting consumers' ________.A) quality performance requirements at a lower priceB) lower quality requirements in exchange for a lower priceC) lower quality requirements at the lowest possible priceD) high quality requirements at a discounted rateE) high quality requirements at the lower possible priceAnswer: BDiff: 1 Page Ref: 216Skill: ConceptObjective: 7-429) When Pacific Fisheries groups its customers as countries by regions such as Asia, Australia, or New Zealand, it is using which segmenting base?A) economic factorsB) political and legal factorsC) geographic locationD) benefits soughtE) demographicsAnswer: CDiff: 1 Page Ref: 193AACSB: Reflective ThinkingSkill: ApplicationObjective: 7-230) When Burger King targets children, teens, adults, and seniors with different ads and media, it is practicing ________ segmentation.A) demographicB) age and life cycleC) psychographicD) behavioralE) generationalAnswer: BDiff: 1 Page Ref: 194AACSB: Reflective ThinkingSkill: ApplicationObjective: 7-231) Your company wants to move away from mass marketing and engage in customer-driven marketing. The four steps to take, in order, are market segmentation, marketing positioning, differentiation, and targeting.Answer: FALSEDiff: 2 Page Ref: 191Skill: ConceptObjective: 7-1104) Demographic segmentation uses different marketing approaches for different time periods of people's lives and different family situations.Answer: FALSEDiff: 2 Page Ref: 194Skill: ConceptObjective: 7-232) There are many exceptions to the geographic segmentation assumption that consumers innations close to one another will have many common behaviors and traits.Answer: TRUEDiff: 2 Page Ref: 199AACSB: Multicultural and DiversitySkill: ConceptObjective: 7-233) Because there is such variation among the economies of countries around the world, it is not practical to segment international markets on the basis of economic factors.Answer: FALSEDiff: 2 Page Ref: 199AACSB: Multicultural and DiversitySkill: ConceptObjective: 7-234) In evaluating different market segments, a firm should look at three factors: segment size and growth, segment structural attractiveness, and company objectives and resources.Answer: TRUEDiff: 2 Page Ref: 201Skill: ConceptObjective: 7-335) At a recent marketing seminar, the featured speaker stated that a target market consists of a set of buyers who share common needs or characteristics that the company decides to serve. This is a correct definition.Answer: TRUEDiff: 1 Page Ref: 201Skill: ConceptObjective: 7-336) Mass marketing is becoming a marketing principle for the 21st century.Answer: FALSEDiff: 2 Page Ref: 207Skill: ConceptObjective: 7-337) Consumers position products in their minds in order to simplify the buying process. Answer: TRUEDiff: 3 Page Ref: 209Skill: ConceptObjective: 7-438) Explain the four major steps in designing a customer-driven marketing strategy. Answer: The first step is market segmentation: dividing a market into smaller groups of buyers with distinct needs, characteristics, or behaviors, who might require separate products or marketing mixes. The company identifies different ways to segment the market and develops profiles of the resulting market segments. The second step is market targeting: evaluating each market segment's attractiveness and selecting one or more of the market segments to enter. The third step is differentiation: actually differentiating the firm's market offering to create a superior customer value. Finally, the last step is market positioning: arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of consumers.Diff: 2 Page Ref: 191-192AACSB: Analytic SkillsSkill: ApplicationObjective: 7-1。

(NEW)科特勒《营销管理》(第11版)课后习题详解

(NEW)科特勒《营销管理》(第11版)课后习题详解

目 录第1篇 认识营销管理第1章 定义21世纪的营销第2章 新经济中的适应营销第3章 建立顾客满意、价值和关系第2篇 分析营销机会第4章 通过市场导向的战略计划赢得市场第5章 收集信息和测量市场需求第6章 扫描营销环境第7章 分析消费者市场和购买行为第8章 分析企业市场与企业购买行为第9章 参与竞争第10章 辨认市场细分和选择目标市场第3篇 发展营销战略第11章 在产品生命周期中定位和差异化市场供应品第12章 开发新的市场供应品第13章 设计全球市场供应品第4篇 塑造市场供应品第14章 建立产品和品牌战略第15章 设计与管理服务第16章 开发定价战略与方案第5篇 管理和传送营销方案第17章 设计和管理价值网络及营销渠道第18章 管理零售、批发和市场物流第19章 管理整合营销传播第20章 管理广告、销售促进和直接营销第21章 管理销售力量第1篇 认识营销管理第1章 定义21世纪的营销一、营销辩论论点:“营销形成消费者的需要和欲望”对“营销仅仅是反映消费者的需要和欲望”。

答:需要是购买的第一个前提,描述了基本的人类要求,如食品、空气、水、服装、住所、娱乐、教育和文娱生活等;欲望是指人希望得到更深层次的需要的满足,是由需要派生出来的;需求是指针对特定产品的欲望,这种欲望必须满足两个条件:有支付能力并且愿意购买。

关于营销是创造需求还是满足需求,两种说法都有一定的合理性。

(1)营销形成消费者的需要和欲望。

这一论点着重强调了营销在刺激消费者购买方面的积极作用,营销能够影响消费者的需求和欲望,促成消费者的购买行为。

比如,创造营销就是指发现和解决顾客并没有提出要求、但他们会热情响应的问题,也就是公司比顾客走得更远一些。

例如,营销人员增强了消费者这样一个观念:一辆劳斯莱斯可以满足人们对社会地位的需要,于是有支付能力的人在这种增强了的欲望下产生购买。

从这一点出发,可以说营销活动对消费者的需求和欲望有直接的影响。

(2)营销仅仅是反映消费者的需求和欲望。

科特勒市场营销第十章习题与答案

科特勒市场营销第十章习题与答案

科特勒市场营销第十章习题与答案Chapter 10 Pricing Products: Understanding and Capturing Customer Value1) Which of the following is an external factor that affects pricing decisions?A) the salaries of production managementB) competitionC) the salaries of finance managementD) funds expensed to clean production equipmentE) A, B, and CAnswer: BDiff: 1 Page Ref: 299Skill: ConceptObjective: 10-42) Price setting is usually determined by ________ in large companies.A) top managementB) divisional managersC) product line managersD) pricing departmentsE) both B and CAnswer: EDiff: 2 Page Ref: 300Skill: ConceptObjective: 10-43) In industrial markets, ________ typically has the final say in setting the pricing objectives and policies of a company.A) the sales managerB) top managementC) the production managerD) the finance managerE) the pricing departmentAnswer: BDiff: 2 Page Ref: 300Skill: ConceptObjective: 10-44) Consumer perceptions of the product's value set the ________ for prices.A) demand curveB) floorC) ceilingD) variable costE) imageAnswer: CDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-25) Product costs set a(n) ________ to a product's price.A) demand curveB) floorC) ceilingD) break-even costE) experience curveAnswer: BDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-26) Which of the following is a customer-oriented approach to pricing?A) value-based pricingB) sealed-bid pricingC) break-even pricingD) target profit pricingE) C and DAnswer: ADiff: 2 Page Ref: 291Skill: ConceptObjective: 10-27) The relationship between the price charged and the resulting demand level can be shown as the ________.A) demand curveB) variable costC) target costD) break-even pricingE) experience curveAnswer: ADiff: 1 Page Ref: 303Skill: ConceptObjective: 10-48) In ________, price is considered along with the other marketing mix variables before the marketing program is set.A) value-based pricingB) cost-based pricingC) variable costsD) price elasticityE) building the marketing mixAnswer: ADiff: 2 Page Ref: 291Skill: ConceptObjective: 10-29) Value-based pricing is the reverse process of ________.A) variable cost pricingB) cost-plus pricingC) cost-based pricingD) good-value pricingE) value-added pricingAnswer: CDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-210) Consumers usually perceive higher-priced products as ________.A) out of reach for most peopleB) having high qualityC) having high profit marginsD) having cost-based pricesE) being in the introductory stage of the product life cycle Answer: BDiff: 3 Page Ref: 303Skill: ConceptObjective: 10-411) Fixed costs ________ as the number of units produced increases.A) decreaseB) increaseC) divide in halfD) remain the sameE) increase at a diminishing rateAnswer: DDiff: 2 Page Ref: 295Skill: ConceptObjective: 10-312) Costs that do not vary with production or sales level are referred to as ________.A) fixed costsB) variable costsC) target costsD) total costsE) unit costsAnswer: ADiff: 1 Page Ref: 295Skill: ConceptObjective: 10-313) Under ________, the market consists of many buyers and sellers who trade overa range of prices rather than a single market price.A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) socialismAnswer: BDiff: 2 Page Ref: 302Skill: ConceptObjective: 10-414) Under ________, the market consists of a few sellers who are highly sensitive to each other's pricing and marketing strategies.A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) capitalismAnswer: CDiff: 2 Page Ref: 302Skill: ConceptObjective: 10-415) ________ are the sum of the ________ and ________ for any given level of production.A) Fixed costs; variable; total costsB) Fixed costs; total; variable costsC) Variable costs; fixed; total costsD) Total costs; fixed; variable costsE) Break-even costs; fixed; total costsAnswer: DDiff: 2 Page Ref: 296Skill: ConceptObjective: 10-316) Which of the following statements about break-even analysis is true?A) It is used to determine how much production experience a company must have to achieve desired efficiencies.B) It is a technique used to calculate fixed costs.C) It determines the amount of retained earnings a company will have during an accounting period.D) It is a technique marketers use to examine the relationship between supply and demand.E) It is calculated using variable costs, the unit price, and fixed costs. Answer: EDiff: 3 Page Ref: 298Skill: ConceptObjective: 10-317) When companies set prices, the government and social concerns are two ________ affecting pricing decisions.A) external factorsB) internal factorsC) economic conditionsD) demand curvesE) temporary influencesAnswer: ADiff: 1 Page Ref: 305Skill: ConceptObjective: 10-418) Amos Zook, an Amish farmer, sells organically grown produce. Often he will trade some of his produce for dairy products produced by other Amish farmers. The sum of the values that others exchange is called a ________.A) priceB) cost-plus priceC) dynamic priceD) common value priceE) penetration priceAnswer: ADiff: 1 Page Ref: 290AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-119) Trader Joe's offers an assortment of exclusive gourmet products at impossibly low prices. These prices are not limited-time offers or special discounts. Instead, they reflect Trader Joe's ________ strategy.A) everyday low pricingB) cost-plus pricingC) dynamic pricingD) value-based pricingE) cost-based pricingAnswer: ADiff: 2 Page Ref: 293AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-220) A manufacturer is trying to determine its break-even volume. With fixed costs of $100,000, a variable cost of $10, and expected sales of 50,000 units, what should the manufacturer's unit cost be to break even?A) $10B) $12C) $16D) $20E) none of the aboveAnswer: BDiff: 3 Page Ref: 298AACSB: Analytic SkillsSkill: ApplicationObjective: 10-321) As a manufacturer decreases price, ________ volume increases.A) targetB) break-evenC) cost-plus pricingD) total costE) salesAnswer: BDiff: 3 Page Ref: 299AACSB: Analytic SkillsSkill: ApplicationObjective: 10-322) P&G surveyed the market and identified an unserved segment of electric toothbrush market. Using these results, they created Spinbrush. The unorthodox order of this marketing mix decision is an example of ________.A) competition-based pricingB) cost-plus pricingC) target costingD) value-based pricingE) penetration pricingAnswer: CDiff: 2 Page Ref: 300AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-423) PoolPak produces climate-control systems for large swimming pools. The company's customers are more concerned about service support for maintaining a system than its initial price. PoolPak may use this knowledge to become more competitive through ________.A) target costingB) value pricingC) cost-plus pricingD) a nonprice positionE) skimming pricingAnswer: DDiff: 2 Page Ref: 300AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-324) By pledging to be a leader in providing clean, renewable energy sources and developing products and services that help consumers protect the environment, Green Mountain Power competes successfully against "cheaper" brands that focus on more price-sensitive consumers.Green Mountain Power has the firm belief that even kilowatt-hours can be ________.A) cost-plus pricedB) a demand curveC) differentiatedD) value-based pricedE) none of the aboveAnswer: CDiff: 3 Page Ref: 300AACSB: Analytic SkillsSkill: ApplicationObjective: 10-425) In Vin del Mar, Chile, there are a dozen stores specializing in selling the same quality of seafood products on one street. An individual store dare not charge more than the going price without the risk of losing business to the other stores that are selling the fish at a common price. This is an example of what type of market?A) pure competitionB) monopolistic competitionC) oligopolistic competitionD) pure monopolyE) socialistAnswer: ADiff: 2 Page Ref: 302 AACSB: Reflective Thinking Skill: ApplicationObjective: 10-426) Ascot Tires has decided to decrease its prices. The company can expect that ________ for their product will increase.A) cost-plus pricingB) value-based pricingC) demandD) the experience curveE) competitionAnswer: CDiff: 1 Page Ref: 303AACSB: Reflective ThinkingSkill: ApplicationObjective: 10-427) If Canon Camera Company follows a high-price, high-margin strategy, what will competitors such as Nikon, Minolta, and Pentax most likely do?A) They will go out of business.B) They will want to compete against Canon.C) They will advertise less.D) They will bundle their products.E) none of the aboveAnswer: BDiff: 2 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-428) If Canon Camera Company follows a low-price, low-margin strategy for a product, what will competitors most likely do?A) They will not be able to compete or may leave the market.B) They will want to compete against Canon.C) They will advertise less.D) They will advertise more.E) none of the aboveAnswer: ADiff: 3 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-429) When faced with price competition cutting prices is often not the best answer. Answer: TRUEDiff: 2 Page Ref: 293AACSB: Analytic SkillsSkill: ApplicationObjective: 10-130) Consumers will base their judgments of a product's value on the prices that competitors charge for similar products.Answer: TRUEDiff: 2 Page Ref: 304Skill: ConceptObjective: 10-431) Value-based pricing uses the company's perception of value.Diff: 2 Page Ref: 291Skill: ConceptObjective: 10-232) Value-based pricing is the reverse of cost-based pricing.Answer: TRUEDiff: 2 Page Ref: 291Skill: ConceptObjective: 10-233) Using value-based pricing, a marketer would not designa product and marketing program before setting the price.Answer: TRUEDiff: 3 Page Ref: 291AACSB: Analytic SkillsSkill: ApplicationObjective: 10-234) EDLP is very similar to high-low pricing.Answer: TRUEDiff: 2 Page Ref: 293Skill: ConceptObjective: 10-235) Overhead cost is another term for fixed cost.Answer: TRUEDiff: 1 Page Ref: 295Skill: ConceptObjective: 10-336) The demand curve shows the number of units the market will buy in a given time period at different prices that might be charged. In normal cases, the higher the price, the lower the demand.Diff: 1 Page Ref: 303Skill: ConceptObjective: 10-437) If demand changes greatly with price, we say the demand is inelastic. Answer: FALSEDiff: 2 Page Ref: 304Skill: ConceptObjective: 10-438) The more elastic the demand, the more it pays for the seller to raise the price. Answer: FALSEDiff: 2 Page Ref: 304AACSB: Analytic SkillsSkill: ApplicationObjective: 10-439) A break-even chart shows the total cost and total revenue expected at various sales volume levels.Answer: TRUEDiff: 2 Page Ref: 298Skill: ConceptObjective: 10-340) Marketers may learn a few simple rules that apply equally to all price-demand relationships.Answer: FALSEDiff: 2 Page Ref: 303AACSB: Analytic SkillsSkill: ApplicationObjective: 10-4。

科特勒《市场营销原理》笔记和课后习题详解(定价战略)【圣才】

科特勒《市场营销原理》笔记和课后习题详解(定价战略)【圣才】

第11章定价战略11.1 复习笔记一、新产品定价战略定价战略常常随着产品生命周期的变化而变化。

导入阶段尤其具有挑战性。

公司推出新产品时面对首次定价挑战,可以采用:市场撇脂定价和市场渗透定价。

1.市场撇脂定价(market-skimming pricing)(1)撇脂定价的概念市场撇脂定价战略又称价格撇脂(price-skimming)战略,是指公司将发明的新产品推向市场时,制定很高的初始价格,在市场上一层一层地“掠夺”收益。

(2)采用撇脂定价法需要满足的特定条件①产品的质量和形象必须支持其高昂的定价,并且有足够的购买者愿意在高价位购买;②小批量生产的成本不会太高,以至于抵消高价带来的收益;③竞争对手不能轻易地进入市场和降低价格。

2.市场渗透定价(market-penetration pricing)(1)市场渗透定价法的概念市场渗透定价法是指制定一个较低的初始价格,旨在迅速和深入地渗透市场——短时间内吸引大量购买者,赢得较高的市场份额的定价方法。

(2)采用渗透定价需满足的条件①市场必须对价格高度敏感,从而低价格会产生更大的销售量和市场份额。

②产品的生产和分销成本必须随着销售量的增加而降低。

③低价必须有助于排斥竞争者,而且采取渗透定价法的公司必须保持其低价定位。

否则,价格优势仅仅是暂时的。

二、产品组合定价战略如果某产品是产品组合的一部分,其定价战略往往必须改变。

此时企业将寻求一组能够使产品组合整体利润最大化的价格。

常用的五种产品组合定价策略如表11-1所示。

表11-1 产品组合定价战略1.产品线定价(product line pricing)产品线定价是指对同一产品线内的不同产品差别定价。

在产品线定价中,管理者必须决定同一条产品线中不同产品的价格差距。

确定同一产品线中不同产品之间的价格差距,应该考虑不同产品之间的成本差异。

更重要的是,应该反映顾客对不同产品属性的感知价值。

2.备选产品定价(optional-product pricing)备选产品定价是指为与主要产品一起出售的选择性产品或附件产品定价。

《市场营销原理(第_11_版)》科特勒_课后习题答案

《市场营销原理(第_11_版)》科特勒_课后习题答案

第1章营销:管理有价值的顾客关系1. “顾客价值和满意”是了解市场和消费者需求的五大核心概念之一,其他四项核心概念是什么?这五个概念中有没有一个概念比其他概念更重要?说出支持你答案的理由。

答:(1 )其他四个核心概念是:①需要、欲望和需求:②营销供给物(产品、服务和体验):③交换和关系:④市场。

它们与“顾客价值和满意”共同构成了了解市场和消费者需求的五大核心概念,其具体定义如下:需要(need )是指人们感到缺乏的一种状态,包括:对食物、衣服、保暖和安全的基本物质需要:对归属感和情感的社会需要:对知识和自我实现的个人需要:等等。

这些需要不是营销员创造的,而是人类所固有的。

欲望(want )是由需要派生出来的一种形式,它受社会文化和人们个性的限制。

当考虑到支付能力的时候,欲望就转换为需求(demand )。

营销供给物(marketing offer)是提供给某个市场未满足某种需要和欲望的产品、服务、信息和体验的组合。

交换(exchange )是指从他人那里取得想要的物品,同时以某种物品作为回报的行为。

市场(market )指某种产品的实际购买者和潜在购买者的集合。

这些购买者都具有某种欲望或需要,并且能够通过交换得到满足。

( 2 )这五个概念,并没有哪个明显的比另外的概念更重要,但如果非要选择一个最为重要的概念出来,那么可以认为“市场”这一概念是重中之重。

因为市场是所有营销任务的最基本的关注点和目标。

而营销的核心就是基于这样的一个理念:存在一个市场,它是某种产品的实际购买者和潜在购买者的集合,这些购买者都具有某种欲望或需要,并且能够通过交换得到满足。

2. 比较下列两种营销管理理念:“推销观念”和“营销观念”。

你能举出一个仍然把“推销观念”作为营销管理理念的市场或市场类型吗?答:( 1 )推销观念(selling concept )的基本假设是:如果组织不进行大规模的促销和推销,顾客就不会购买足够多的产品。

科特勒《市场营销原理》笔记和课后习题详解(全球市场)【圣才】

科特勒《市场营销原理》笔记和课后习题详解(全球市场)【圣才】

第19章全球市场19.1 复习笔记一、21世纪的全球营销全球企业(global firm)是指在一个以上的国家开展经营活动,并获得市场营销、生产、研发和融资优势的公司,而这些优势是只在国内经营的企业无法得到的。

如图19-1所示,公司在国际市场营销中面临六项主要决策。

图19-1 国际营销的主要决策二、考察全球营销环境1.国际贸易可能遇到的限制(1)外国政府可能对某些进口产品征收较高的关税和税收,旨在增加收入或保护本国企业;(2)外国政府还可能设定配额,限制某些产品的进口数量,目的是节约外汇,并保护当地的产业发展和就业机会;(3)从事国际化经营的企业也许还会遇到外汇管制,即限制外汇总量以及与其他货币兑换的汇率;(4)公司还可能面临非关税壁垒,例如对外国公司投标的偏见、限制性产品标准或者其他管制。

2.国际贸易体系(1)世界贸易组织和关贸总协定关贸总协定是一个具有61年历史的协议,致力于通过降低关税和其他国际贸易壁垒来促进世界贸易的发展。

自该协定于1947年订立以来,成员已经在一起经过了8轮谈判,重新评估贸易壁垒,为国际贸易设定新规则。

前7轮谈判将在世界范围内制成品的关税从45%降至5%。

最近一轮关贸总协定谈判,称为乌拉圭回合。

它将世界商品关税降低了30%。

该协议还拓展了关贸总协定,将覆盖范围扩大到农业和服务业,并加强了版权、专利、商标和其他知识产权的国际保护。

乌拉圭回合建立了世界贸易组织(WTO)来执行关贸总协定的规则,监督关贸总协定的实施,调解国际贸易争端,执行贸易制裁。

新一轮关贸总协定谈判(多哈谈判),于2001年末在卡塔尔的多哈举行,原来预计在2005年达成协议,但讨论至今还在继续。

(2)区域性自由贸易区一些国家以突破国际贸易的管制为共同目标而组织起来建立国家集团,形成自由贸易区或者经济集团(economic community)。

欧盟(EU)就是其中典型的代表,它于1957年成立时被称为“欧洲共同体市场”。

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Chapter 11 Pricing Strategies1) Companies facing the challenge of setting prices for the first time can choose between two broad strategies: market-penetration pricing and ________.A) market-level pricingB) market-competitive pricingC) market-skimming pricingD) market-price liningE) market-price fillingAnswer: CDiff: 2 Page Ref: 312Skill: ConceptObjective: 11-12) Of the following, which statement would NOT support a market-skimming policy for a new product?A) The product's quality and image support its higher price.B) Enough buyers want the products at that price.C) Competitors are not able to undercut the high price.D) Competitors can enter the market easily.E) C and DAnswer: DDiff: 3 Page Ref: 312Skill: ConceptObjective: 11-13) A firm is using ________ when it charges a high, premium price for a new product with the intention of reducing the price in the future.A) price skimmingB) trial pricingC) value pricingD) market-penetration pricingE) prestige pricingAnswer: ADiff: 2 Page Ref: 312Skill: ConceptObjective: 11-14) A marketer must be familiar with the five major product mix pricing situations. Which of the following is NOT one of them?A) product line pricingB) optional-product pricingC) captive-product pricingD) unbundled product pricingE) by-product pricingAnswer: DDiff: 3 Page Ref: 313Skill: Concept5) A challenge for management in product line pricing is to decide on the price steps between the ________.A) various products in a lineB) product mixesC) product groupingsD) product linesE) various target marketsAnswer: ADiff: 2 Page Ref: 313Skill: ConceptObjective: 11-26) HiPoint Telephone Company uses two-part pricing for its long-distance call charges. Because this is a service, the price is broken into a fixed rate plus a ________.A) fixed rate usageB) variable usage rateC) standard usage rateD) market usage rateE) none of the aboveAnswer: BDiff: 1 Page Ref: 315Skill: ConceptObjective: 11-27) Which of the following is NOT a price adjustment strategy?A) segmented pricingB) promotional pricingC) free samplesD) geographical pricingE) seasonal pricingAnswer: CDiff: 2 Page Ref: 315Skill: ConceptObjective: 11-38) Service Industries, Inc., plans to offer a price-adjustment strategy in the near future. They could consider each of the following EXCEPT ________.A) discount and allowance pricingB) segmented pricingC) physiological pricingD) promotional pricingE) location pricingAnswer: CDiff: 2 Page Ref: 315Skill: Concept9) A quantity discount is a price reduction to buyers who purchase ________.A) frequentlyB) large volumesC) close outsD) inferior merchandiseE) superior merchandiseAnswer: BDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-310) Quantity discounts provide an incentive to the customer to buy ________.A) more products or services from a variety of sellersB) less from another competitorC) more from one given seller, rather than from many different sourcesD) more than he or she needsE) bundled merchandiseAnswer: CDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-311) Which of the following conditions should exist for segmented pricing to be an effective strategy?A) The market must be able to be segmented.B) The segments must show different degrees of demand.C) Competitors can't undersell in the segment being charged the higher price.D) All of the above.E) None of the above.Answer: DDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-312) Consumers usually perceive higher-priced products as ________.A) not within reach of most peopleB) having a higher qualityC) having high profit marginsD) popular brandsE) being in the introductory stage of the product life cycleAnswer: BDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-313) Michael and John both own leather jackets and are currently shopping for two new ones. They both have prices in mind and refer to them when shopping. These prices are termed ________.A) psychological pricesB) reference pricesC) comparison pricesD) price pointsE) skimmed pricesAnswer: BDiff: 2 Page Ref: 319Skill: ConceptObjective: 11-314) All of the following are typical ways a reference price might be formed in a buyer's mind EXCEPT ________.A) noting current pricesB) remembering past pricesC) assessing the buying situationD) comparing it to a new productE) influences from sellersAnswer: DDiff: 2 Page Ref: 319Skill: ConceptObjective: 11-315) What type of pricing is being used when a company temporarily prices it product below the list price or even below cost to create buying excitement and urgency?A) segmented pricingB) psychological pricingC) referent pricingD) promotional pricingE) dynamic pricingAnswer: DDiff: 1 Page Ref: 320Skill: ConceptObjective: 11-316) Promotional pricing can have all of the following adverse effects EXCEPT ________.A) creating deal-prone customersB) eroding the brand's value in the eyes of customersC) giving pricing secrets away to competitorsD) becoming addicting to both the customer and businessE) instigating industry price warsAnswer: CDiff: 2 Page Ref: 320Skill: ConceptObjective: 11-317) Durango China Company charges all customers within a given geographical area a single total price. The more distant the area, the higher the price. This is ________.A) freight-absorption pricingB) zone pricingC) uniform-delivered pricingD) FOB-origin pricingE) bulk rate pricingAnswer: BDiff: 2 Page Ref: 321Skill: ConceptObjective: 11-318) Which of the following is the opposite of FOB-origin pricing?A) basing-point pricingB) freight-absorption pricingC) uniform-delivered pricingD) freight-absorption pricingE) zone pricingAnswer: CDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-319) Freight-absorption pricing is used for ________ and ________.A) market penetration; higher profit marginsB) holding on to increasingly competitive markets; higher profit marginsC) market penetration; holding on to increasingly competitive marketsD) generating temporary higher profits; discouraging competitorsE) services; installationsAnswer: CDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-320) When a company charges the same rate to ship a product anywhere in the United States, it is using which form of geographic pricing?A) F.O.B. deliveredB) F.O.B. factoryC) F.O.B. originD) uniform deliveredE) basing-pointAnswer: DDiff: 1 Page Ref: 321Skill: ConceptObjective: 11-321) When pricing internationally, most companies adjust their prices to reflect ________.A) local market conditionsB) cost considerationsC) local laws and regulationsD) exchange-rate fluctuationsE) all of the aboveAnswer: EDiff: 2 Page Ref: 323AACSB: Multicultural and DiversitySkill: ConceptObjective: 11-322) Most companies that conduct international business ________ to ________.A) adjust their prices; take local market conditions into considerationB) use promotional pricing; create excitement in new marketsC) use geographical pricing; reduce delivery costsD) set a uniform price; maintain a consistent product imageE) initiate price cuts; compensate for import tariffs and taxesAnswer: ADiff: 2 Page Ref: 323AACSB: Multicultural and DiversitySkill: ConceptObjective: 11-323) When a competitor cuts its price, a company is most likely to decide to ________ if it believes it will not lose much market share or would lose too much profit by cutting its own price.A) reduce its production costsB) reduce its marketing costsC) maintain its current prices and profit marginD) increase its marketing budget to raise the perceived value of the productE) increase its production costs to improve the quality of the productAnswer: CDiff: 2 Page Ref: 326Skill: ConceptObjective: 11-424) When faced with a competitor who has cut its product's price, which of the following is typically the most efficient way for a company to maintain its own price but raise the perceived value of its offer?A) improving the quality of the productB) introducing a higher-priced premium brandC) altering the company's marketing communicationsD) bundling the offer with add-onsE) distributing the product through less costly channelsAnswer: CDiff: 3 Page Ref: 326Skill: ConceptObjective: 11-425) The Sherman, Clayton, and Robinson-Patman Acts are all federal laws that were enacted to curb the formation of ________.A) monopoliesB) oligopoliesC) competitive marketsD) international marketsE) limited partnershipsAnswer: ADiff: 2 Page Ref: 327AACSB: Ethical ReasoningSkill: ConceptObjective: 11-426) When sellers set prices after talking to competitors and engaging in collusion, they are involved in ________.A) predatory pricingB) discriminatory pricingC) price-fixingD) skimming pricingE) penetration pricingAnswer: CDiff: 2 Page Ref: 328AACSB: Ethical ReasoningSkill: ConceptObjective: 11-427) Price discrimination is legal under which of the following conditions?A) when a manufacturer and reseller have agreed upon a specified retail price for a productB) when a manufacturer sells to retailers in different marketsC) when a seller can prove its costs are different when selling to different retailersD) when a seller advertises prices that are not actually available to consumersE) when a seller has not communicated with competitors before announcing pricesAnswer: CDiff: 3 Page Ref: 330AACSB: Ethical ReasoningSkill: ConceptObjective: 11-428) Mark's Markers, a manufacturer of color markers, has required its dealers to charge a specified retail price for its markers. Mark's is most likely guilty of ________.A) price-fixingB) retail price maintenanceC) price discriminationD) price collusionE) unfair price skimmingAnswer: BDiff: 2 Page Ref: 330AACSB: Ethical ReasoningSkill: ConceptObjective: 11-429) Pricing strategies tend to change and evolve as the average product passes through its life cycle.Answer: TRUEDiff: 1 Page Ref: 312Skill: ConceptObjective: 11-130) When using product bundle pricing, sellers combine several of their products and offer the bundle at an increased price for increased profit.Answer: FALSEDiff: 1 Page Ref: 315Skill: ConceptObjective: 11-232) A seasonal discount is a price reduction to buyers who buy merchandise or services while they are in season.Answer: FALSEDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-333) Segmented pricing is known by other names; two of the most common are revenue management and yield management.Answer: TRUEDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-334) The frequent use of promotional pricing can lead to industry price wars.Answer: TRUEDiff: 2 Page Ref: 320Skill: ConceptObjective: 11-335) The FOB-origin pricing strategy means that the goods sold are placed free on board a carrier.At that point the title and responsibility pass to the customer, who pays the freight from the factory to the destination.Answer: TRUEDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-336) When Redman's Variety raised their store prices 40 percent and then ran a 20 percent off sale, Redman's was guilty of deceptive pricing.Answer: TRUEDiff: 2 Page Ref: 330AACSB: Ethical ReasoningSkill: ApplicationObjective: 11-437) Companies bringing out a new product can choose between two pricing strategies. What are they? And please try to distinguish between the two (List the requirements for using these strategies).Answer: Market skimming is used to skim revenues layer by layer from the market by entering the market with high initial prices. The product's quality and image must support its higher price, and enough buyers must want the product at that price. The costs of producing a smaller volume cannot be so high that they cancel the advantage of charging more. Competitors should not be able to enter the market easily and undercut the high price. Market penetration is used to penetrate the market quickly and deeply to attract a large number of buyers quickly and win a large market share by setting a low price initially when it enters the market. The market must be highly price sensitive so that a low price produces more market growth. Production and distribution costs must fall as sales volume increases. Also, the low price must help keep out competition and be maintained over time.Diff: 2 Page Ref: 312-313AACSB: Analytic SkillsSkill: ApplicationObjective: 11-1。

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