酒店基础英语培训课件PPT模板
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LOGO
若素素材
酒店基础英语培训
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
The若素素材 Hotel English
若素素材
By XXX
Etiquette 酒店礼仪
关于礼仪
What is etiquette?
晚上好小姐，欢迎光临，请问我能为您服务吗？
LOGO
若素素材
Part Two
指路与带领
D I R E C T I O N 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Direction 指路与带领
evening good rest
见到您很高兴
用于下午六点过后
很高兴再次见到您 祝您休息好!
Greeting 问候与欢迎
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
情景 1：当国外客人来到大门前/前台时……
若素素材 若素素材
Apologies
Check in
Farewell
Hotel place
若素素材
问候与欢迎 指路与带领 感谢与回答 致歉与答复 入住 道别 酒店场所
Part 1 Part 2 Part 3 Part 4 Part 5 Part 6 Part 7
LOGO
若素素材
Part One
问候与欢迎
若素素材
若素素材
The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.
您好！
若素素材
用于中午以前
用于中午至下午六点以前
Hello/Hi!
若素素材
Good
How
afternoon are you?
Good morning
Welcome 若素素材 to our hotel
Nice to meet you
again
您好吗？
Glad/nice to meet
you
Good
Have a
NEXT
若素素材
01 Hello, sir! Welcome!
先生您好，欢迎！
02 Good afternoon, sir! Welcome to Ibis Hotel/our hotel!
下午好先生，欢迎光临宜必思酒店！
03 Good evening, Ms. Nice to meet you in our hotel. May I help you?
G R E E T I N G 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Greeting 问候与欢迎
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Down stairs.
Please go to the 2nd floor.
It’s over there.
请到2楼。
Turn left/right.
Walk straight ahead.
往左/右转。
在那边。（用手指明方向） 一直往前走。
Direction 指路与带领
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
若素素材
情景 2：当国外客人需要前台带领或指明到某处时……
若素素材
若素素材ห้องสมุดไป่ตู้
The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
若素素材
这边请。
请跟随我来。
上/下楼。
This way, please.
若素素材
Follow me,
please.
若素素材
Go upstairs/
礼貌
言行举止
仪表 穿着打扮
若素素材
专业
若素素材 若素素材
专业的服务
得体
不冷漠、不过 分、不做作
Tips 小贴士:
在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。 用短句，简化自己的英语表达从而避免错误。
周全
服务到位、 照顾周全
目
录
CONTENTS
Greeting
Direction
Thanks
NEXT
Excuse me, where’s the toilet/restroom please?
—请问洗手间在哪儿？
It’s over there. Turn right at the corner, please. —在那边，前面角落处右转。 / Please go to the 2nd floor. You’ll see it after you get off the elevator. —请您上2楼，出电梯就可以看到。
Thank you.
—谢谢！
My pleasure./You are welcome.
—不客气
Useful Words 常用词回顾
若素素材
若素素材
酒店基础英语培训
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
The若素素材 Hotel English
若素素材
By XXX
Etiquette 酒店礼仪
关于礼仪
What is etiquette?
晚上好小姐，欢迎光临，请问我能为您服务吗？
LOGO
若素素材
Part Two
指路与带领
D I R E C T I O N 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Direction 指路与带领
evening good rest
见到您很高兴
用于下午六点过后
很高兴再次见到您 祝您休息好!
Greeting 问候与欢迎
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
情景 1：当国外客人来到大门前/前台时……
若素素材 若素素材
Apologies
Check in
Farewell
Hotel place
若素素材
问候与欢迎 指路与带领 感谢与回答 致歉与答复 入住 道别 酒店场所
Part 1 Part 2 Part 3 Part 4 Part 5 Part 6 Part 7
LOGO
若素素材
Part One
问候与欢迎
若素素材
若素素材
The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.
您好！
若素素材
用于中午以前
用于中午至下午六点以前
Hello/Hi!
若素素材
Good
How
afternoon are you?
Good morning
Welcome 若素素材 to our hotel
Nice to meet you
again
您好吗？
Glad/nice to meet
you
Good
Have a
NEXT
若素素材
01 Hello, sir! Welcome!
先生您好，欢迎！
02 Good afternoon, sir! Welcome to Ibis Hotel/our hotel!
下午好先生，欢迎光临宜必思酒店！
03 Good evening, Ms. Nice to meet you in our hotel. May I help you?
G R E E T I N G 若素素材
若素素材
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Greeting 问候与欢迎
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
Down stairs.
Please go to the 2nd floor.
It’s over there.
请到2楼。
Turn left/right.
Walk straight ahead.
往左/右转。
在那边。（用手指明方向） 一直往前走。
Direction 指路与带领
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
若素素材
情景 2：当国外客人需要前台带领或指明到某处时……
若素素材
若素素材ห้องสมุดไป่ตู้
The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.
Greeting ｜ Direction ｜ Thanks ｜ Apologies ｜ Check in ｜ Farewell ｜ Hotel place
若素素材
这边请。
请跟随我来。
上/下楼。
This way, please.
若素素材
Follow me,
please.
若素素材
Go upstairs/
礼貌
言行举止
仪表 穿着打扮
若素素材
专业
若素素材 若素素材
专业的服务
得体
不冷漠、不过 分、不做作
Tips 小贴士:
在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。 用短句，简化自己的英语表达从而避免错误。
周全
服务到位、 照顾周全
目
录
CONTENTS
Greeting
Direction
Thanks
NEXT
Excuse me, where’s the toilet/restroom please?
—请问洗手间在哪儿？
It’s over there. Turn right at the corner, please. —在那边，前面角落处右转。 / Please go to the 2nd floor. You’ll see it after you get off the elevator. —请您上2楼，出电梯就可以看到。
Thank you.
—谢谢！
My pleasure./You are welcome.
—不客气
Useful Words 常用词回顾
若素素材