商务沟通技巧报告outcome 2

Communication: Analysing and Presenting Complex Communication

Unit Student Guide

DE3N 34

Outcome 2

Contents

1.0Introduction 3

2.0Procedure 3

3.0Customer service 3

3.1 What is customer service? 3

4.0Daily life 3 4.1Dormitory 4 4.2Canteen 4

4.3 The university hospital 5

5.0Teaching and studying 5 5.1 Facility 5 5.2 Teachers strength 6 5.3Professional curriculm 6

5.4Career Prospects 7

6.0 Extracurricular activity 8 6.1Student activity center 8

6.2 Sports activity 8

7.0 Conclusion 9

8.0Bibilgraphy 10

9.0 Appendices 11

1.0 Introduction

This report is for assessment in the Communications unit of the Higher National Certificate in customer service. The aim of this report is to investigate the way in which customer services of Nankai University. The objectives of the report are to define what customer service is and to look at how customer services provided in Nankai University.

2.0 Procedure

To source this report:

a) A number of books on customer surveys were consulted.

b) Information on customer surveys was taken from internet websites.

c) Information was gathered from an interview with the Nankai University students.

3.0 Customer surveys

3.1 what is customer surveys?

Customer service is a customer oriented values, its integration and management in the pre-set the optimal cost - service portfolio of all the ingredients of a customer interface. Broadly speaking, any can improve customer satisfaction contents belong to customer service scope.

4.0Daily life

4.1 Dormitary

As for the specific accommodation, Nankai there are two places to stay, a district in the South Park Xiangyu, a hospital in the north campus of Nankai. Undergraduate: RuXi dormitory building 5 and earth, spread the bed, bunk bed desk. One floor has a bathroom. The second floor 6 beds, bunk. 4 Building IV Room, capped a bed, bunk bed is the desk, every house with a separate pit. Campus dormitory 6 beds, bunk beds.To the headquarters, 21 residential apartments and the Western better conditions, a large unit in sets of 4-5 4 earth, above the bed below the desk, plus a separate desk cabinet. Conditions quite other quarters.

4.2 Canteen

North School cafeteria prices were relatively cheap. Most people buy lunch at noon, to wait about 15 minutes, but you can also come from the classroom to avoid late peak. South Park canteen individual contract so the price because it is relatively high, do not look too tasty, very few go.

A canteen, two canteens, canteen internship

A cafeteria breakfast good, the other is light-based, more girls to go;

Two cafeteria on the first floor is the brother hodgepodge, not good but also expensive. On the second floor is not ye. The middle of the dumpling shop that Korean food and good; floor Xin Hong Park restaurant food is equivalent to a child, but also lacks delicious;

Three first floor cafeteria breakfast is very cheap, on the second floor of the pasta well.

Canteen frequented freshman, is relatively inexpensive;

Triangle restaurant food good, prices are also authentic;

Jinnan is known as a place with cooking waste oil, something very authentic