英语投诉信课件
合集下载
人教版(新课程标准)选修七Unit4Sharing投诉信课件
Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
《英语作文投诉信》课件
3 不要投诉过分
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧 和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子， 解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板， 方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方 式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信 的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问 题和纠纷。
投诉信的写作要点
正确的投诉方式
选择适当的语气和态度， 用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具 体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方 式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明 你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提 供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望， 并感谢对方的关注和支持。
投诉信的例子和模板
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧 和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子， 解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板， 方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方 式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信 的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问 题和纠纷。
投诉信的写作要点
正确的投诉方式
选择适当的语气和态度， 用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具 体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方 式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明 你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提 供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望， 并感谢对方的关注和支持。
投诉信的例子和模板
英语投诉信课件
Sample 2 in the book Para.1 --Receiving the complaint letter & making an apology We have received the letter in which you complain about the quality of the DVD player you had bought from our shop. I apologize to you for our after-sales services, too. Para 2 -- How to solve the problem with deadline We will go to your home to replace the damaged DVD player before 4 pm, next Monday Para 3 -- Ending If you have other questions, please contact …
Practice
Letters of Complaint
When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing.
Format of a letter
Letters of com plaint usually include the following stages:
Making a complaint –
+ explain the problem
+ background (what, when, where, color, model no….) + how you suffered ( if necessary) Action required (replace the faulty goods, refund the money, repair the goods) with deadline
英语投诉信PPT课件
was my own. Needless to say, such a way of dealing with
customers is unacceptable.
I would like to suggest that the girl in question should be
and reply to us.
Sincerely yours, Sunny Lee Manager
6
Practical Writing
Sample 2
Dear Sir,
(Addresses are omitted)
I am writing to let you know the deplorable attitude of one of
4
Practical Writing
Complaint Letter Templates & Sample Letters: Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters.
(Addresses are omitted)
On September 10, our order for 280 women S cotton
sweaters was duly received, but we regret to say that 40
cotton sweaters in white color were seriously soiled.
1
Disscussing
Practical Writing
修改--英语写作——投诉信PPT课件
投诉信（Complaint）
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
《英文投诉信格式》课件
Details
The product delivered was not described on the website
The product repeatedly broker down, causing inconvenience to the customer
01
02
The customer requests a refund and compensation for the inconvenience caused
Supporting Evidence
Provide any relevant evidence or information to support your complaint This could include receipts, photos, or other documents Example: "Here is a photo of the damaged product and the delivery note with the promised delivery date."
Improve the report of the company or service provider
Encourages response action and resolution of the complaint
To seek a resolution or compensation for the advancement
Introduction
A complaint letter is a formal communication written to express dissatisfaction or disclosure about a product, service, or experience
英语投诉信模板PPT课件
.
4
I would appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后 期限).
第二段There are some problems with
______that I wish to bring your attention. First
of all, I’m really not happy with ________. In
addition, I’m so disappointed on
英语投诉信模板
.
1
Dear____, (叙述投诉的具体内容----这部分是重点)
第一段 I am ________(自我介绍) .I am writing this letter to make some complaint about/ to make a complaint about_____./I am writing to you for____(开门见山地表明写信的目的）
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感 觉)_______(抱怨的方面给你带来的后果).
finding/hearing that ___________________.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
课件6：投诉信
单句改错
9. The reason for my dissatisfaction is what it’s not the
double-room I ordered.
what 改 为
10. Under this circumstance, I find it difficult ttohabt e stay in
Yours faithfully, Li Hua
模拟考场
【投诉服务态度】 假如你是李华，昨天在商场购买了一台电风扇，回家后发现它 不能运转。你回到店里与营业员交涉时该营业员对你的态度恶 劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。 Dear Mananger,
单句改错
每句只有一个错误
1. I received so poor service that I felt I should bring it to your
attention.
so改为such
2. I think it must have some quality problems and I really
A mobile phone is a very important tool in my daily life. ③ Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration. Sincerely yours, Li Hua
好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
《高中英语投诉信》课件
Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
2023届高三英语二轮复习：【应用文】投诉信课件
was impossible because the hotel was full.
Taking all things above into consideration, I request that your company 9._(_s_h_o_u_l_d_)_in__v_es_t_ig_a_t_e(invetigate) the matter seriously, and I would like to
3.具体要求 （解决方案
或希望）
Dear ________, / To whom it may conerned,
模板
I am __________(自我介绍). I feel bad to trouble you but I am afraid
that I have to express my dissatisfaction about _________ (抱怨的事情).
Dear Sir/ Madam,
语篇填空
I am writing to complain 1.about your hotel. I had a terrible stay in the
Room 5012 of your hotel from the 24th to the 26th of May, 2. when I came
happened in your shop and your assistant didn’t seriously think
of the interests of customers.
I do hope that you can look into this matter and give me a reasonable explanation by either giving me a full refund or sending me a new TV set. Thank you for your consideration and I am expecting an early reply.
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Practice
related words & expressions complain against sb. about sth. 投诉...... put up with / bear / tolerate 忍受 break down 损坏 fault / defect 缺陷 awful 糟糕的 poor service 糟糕的服务 out of one’s expectation 令某人大失所望 look into / investigate 调查 matter 事件 solve 解决 replace refund
Reply to a complaint letter
1. Receiving the complaint letter & making apologize 2. How to solve the problem with deadline / explanation of the problems 3. ending (polite)
Closing
State that you look forward to hearing from them soon and that you appreciate their help.
Sample 1 in the book
Making a complaint what – DVD player + background: when – last week where – in your shop + problem: defect, no image + how you suffered: Action required still waiting
Letters of com plaint usually include the following stages:
Making a complaint –
+ explain the problem
+ background (what, when, where, color, model no….) + how you suffered ( if necessary) Action required (replace the faulty goods, refund the money, repair the goods) with deadline
deliver a new DVD player
Closing
Practice now
Dec. 23
Dear Sir or Madam, I am writing this letter to complain about _______________________________________(我 写信投诉）a camera which I bought in your shop last month. I took some photos with it. But when I got home and had the film developed, I found no I am very upset about it pictures at all.____________________________ （我对此很不满意）. I have already sent the camera back to you by post and strongly insist that______________________________. you refund me as soon as possible Yours sincerely, Wang Lan
Sample 2 in the book Para.1 --Receiving the complaint letter & making an apology We have received the letter in which you complain about the quality of the DVD player you had bought from our shop. I apologize to you for our after-sales services, too. Para 2 -- How to solve the problem with deadline We will go to your home to replace the damaged DVD player before 4 pm, next Monday Para 3 -- Ending If you have other questions, please contact …
Writing — Complaint Letter & Reply
Wao when we want to complain to a business?
1. Complain to the business in person or by phone. 2. Write a complaint letter To the person whose name you were given or someone in the customer-service department. 3. complain to people outside the company, such as… Better Business Bureau / local customer groups / Industrial and commercial Bureau / consumer council 4. take legal action Bring an accusation against the company
Useful Sentence Patterns
开头 1. I am writing this letter to complain about … 2. On April 11 our order for… was duly received, but we regret to say that… were seriously damaged. 3. I bought … from your shopping mall last Monday, but now I found a defect in…
The heading, including the date 110, Nanyuan Road,
Taicang, 201800 Dec. 23
The inside address 420, Renmin Road, Five Star Shopping Mall , Shanghai, 201800 Dear Sir or Madam, The salutation body I venture to write to complain about the quality of the digital camera Model TV210 I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. The screen is always black, making the camera no different from a traditional one. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention. The complimentary close Yours sincerely, The signature Wang Lan Typed name
Letters of Complaint
When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing.
Format of a letter
Your Task
你上星期五在商店买了台电视机，昨天送货上门， 但是晚上就出了故障，没有图像。你写信给销售 经理，要求7个工作日内更换或者退款。
March 20,2013
Dear Manager, I am writing this letter to complain about the quality of the TV set I bought last Friday at your store. It was sent to my home yesterday, but I found there was no image at all. Therefore, I wish To exchange it for another TV set or declare a refund within 7 workdays. I would be grateful if you could have this matter settled. Yours, Li Ming
Practice1 in the book
1. 2.
3.
our order for 310 cotton sweaters This has been very bad for our business Replace the damaged sweaters as soon as possible
中间 1. The problem has greatly affected my daily life and caused a loss to my business. 2. This is more than I could bear / tolerate. 4. I was shocked at the unpleasant situation in my flat.