《民航英语口语》第五章-Cabin-service
民航客舱服务英语作文
民航客舱服务英语作文Airline Cabin Service。
Airline cabin service plays a crucial role in ensuring a pleasant and comfortable journey for passengers. From the moment passengers step on board until they reach their destination, cabin crew members are responsible for providing excellent service and ensuring the safety and well-being of all passengers.First and foremost, cabin crew members are responsible for ensuring the safety of passengers. Before the flight takes off, they conduct a thorough safety demonstration, explaining the use of seat belts, oxygen masks, and emergency exits. They are trained to handle various emergency situations such as turbulence or medical emergencies, ensuring that passengers remain calm and secure throughout the flight.In addition to safety, cabin crew members are alsoresponsible for providing exceptional customer service. They greet passengers with a warm smile and assist them in finding their seats and storing their luggage. They are trained to handle various passenger requests, such as dietary restrictions, special assistance, or language barriers. They strive to make each passenger feel comfortable and attended to throughout the flight.During the flight, cabin crew members serve meals and beverages to passengers. They ensure that all passengers receive their preferred choices and accommodate special dietary requirements. They are attentive to passengers' needs, constantly checking if they require any additional assistance or amenities. Whether it's providing extra blankets, pillows, or entertainment options, cabin crew members go above and beyond to make passengers feel at ease and satisfied.Moreover, cabin crew members are responsible for maintaining a clean and tidy cabin environment. They ensure that lavatories are regularly cleaned and stocked with necessary supplies. They also monitor the cabin temperatureand lighting, ensuring that it is comfortable for all passengers. They are trained to handle any spills or messes promptly, ensuring that the cabin remains presentable throughout the flight.Lastly, cabin crew members play a vital role in resolving any conflicts or issues that may arise during the flight. They are trained in conflict resolution and communication skills, ensuring that any disputes or concerns are addressed promptly and efficiently. Theystrive to create a harmonious and peaceful environment for all passengers, ensuring a pleasant journey for everyone on board.In conclusion, airline cabin service is essential for providing passengers with a safe, comfortable, and enjoyable journey. Cabin crew members are responsible for ensuring the safety and well-being of passengers, providing exceptional customer service, maintaining a clean environment, and resolving any conflicts or issues that may arise. Their dedication and professionalism contribute to a positive travel experience for all passengers.。
民航服务英语口语教程教案unit 5-1
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Terms:安全带，飞机座位布局，吸烟室，通信系统，中间座位，客舱设备，安全带指示灯，narrow-body aircraft，cruising altitude, window shade, reading light, seat configuration etc.
2.To know how to arrange the seats at the emergency exit (door ) for the passengers on aboard .
3.To get the idea of classification of seats in the cabin.
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1.We havelearnt the new words and terms in unit 5；
2.We have learnthow to arrange passengers.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 4
教学内容与方法
I.Review the functional sentences in unit4 (10 mins)
Unit 5
Part Ⅰ Dialogues
Unit 5 Passenger Arrangement —— Part A
Notes to Dialogue 3
4. Besides, the leg room here is too narrow to stretch my legs. 另外，这个位置伸腿的空间太窄了,我伸不开腿。 besides 表示“此外，另外，除了”。 例如 I think she has many good qualities besides being very beautiful. 我觉得她不但长得非常漂亮，而且还有很多优秀品质。
boarding pass? PAX2: Okay, it’s somewhere in my purse. Here you are.
Part Ⅰ Dialogues
Unit 5 ቤተ መጻሕፍቲ ባይዱassenger Arrangement —— Part A
Dialogue 2
CA: Thank you, madam. (The cabin attendant is checking the boarding pass. ) I’m afraid, madam, you are in the wrong seat. This is 15A, but your seat number is 5A, in the front of the cabin. The numbers are shown along the edge of the overhead compartment.
显示你身高的指针在右上角。
Part Ⅰ Dialogues
Unit 5 Passenger Arrangement —— Part A
《民航英语口语》第五章-Cabin-service
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
1. Have you ever taken plane? 2. According to the boarding pass, can you find your own seat after you get on board?
择部分 —Do you like apples or pears? —I like pears.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
Chapter Five
Cabin Service 客舱服务
Two
25
Background Tips
软饮料（soft drink）的主要原料是饮用水或矿泉水，果汁、 蔬菜汁，或植物的根目录页
Unit 2 In-flight Meal Service
01
Warm-up
02
Practical Dialogue
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
民航客舱服务英语作文范文
民航客舱服务英语作文范文Airline Cabin Service。
As a crucial part of the airline industry, cabin service plays a significant role in ensuring the safety, comfort and satisfaction of passengers. It covers a wide range of services, including pre-flight preparation, in-flight services, and post-flight procedures.Before the flight, cabin crew members are responsible for checking the cabin equipment, such as oxygen masks,life jackets, and emergency exits, to ensure they are in good condition. They also need to prepare the cabin, including cleaning the seats, arranging the pillows and blankets, and checking the catering supplies. Additionally, they need to attend the pre-flight briefing, which includes safety procedures, emergency protocols, and passenger information.During the flight, cabin crew members are responsiblefor providing a range of services to passengers, including serving meals and drinks, distributing reading materials, and assisting with any inquiries or problems. They also need to ensure the safety of passengers by conducting regular checks of the cabin, monitoring passengers for any signs of distress, and responding to any emergencies that may occur.After the flight, cabin crew members are responsiblefor cleaning the cabin, restocking supplies, and completing paperwork related to the flight. They also need to attend debriefing sessions to discuss any issues that occurred during the flight and to provide feedback on how to improve the service in the future.In order to provide high-quality cabin service, cabin crew members need to possess a range of skills, including excellent communication, problem-solving, and customer service skills. They also need to have a good knowledge of aviation regulations, safety procedures, and emergency protocols.In conclusion, cabin service is an essential part of the airline industry, and cabin crew members play a crucial role in ensuring the safety, comfort, and satisfaction of passengers. By providing high-quality service, they contribute to the success of the airline industry and help to maintain its reputation for excellence.。
民航重要旅客的服务流程
民航重要旅客的服务流程英文回答：Important Passenger Service Process in Civil Aviation.1. Pre-Departure Service.Reservation and Ticketing: Passengers make reservations and purchase tickets through various channels, including online, call centers, or travel agents.Check-In: Passengers arrive at the airport and check in their luggage and obtain boarding passes.Security Screening: Passengers undergo security screening to ensure their safety and the safety of the flight.Lounge Access: Elite passengers may have access to airline lounges, which offer amenities such as seating,beverages, and Wi-Fi.2. In-Flight Service.Boarding: Passengers board the aircraft and aredirected to their seats.Cabin Service: Flight attendants provide in-flight services, including food, beverages, and assistance.Entertainment: Many airlines offer in-flight entertainment systems, including movies, TV shows, and music.Duty-Free Shopping: Passengers can purchase duty-free items on some flights.3. Disembarkation and Post-Flight Service.Landing: The aircraft lands at the destination airport.Disembarkation: Passengers disembark the aircraft andcollect their luggage.Ground Transportation: Passengers may arrange ground transportation through the airline or other providers.Baggage Claim: Passengers collect their luggage from the baggage claim area.4. Customer Relationship Management (CRM)。
英语口语话题：在机场(at the airport)
Dialogue 1 at the check-in counter
A: Morning, sir. B: Morning, I’d like to check-in. This is my passport and
e-ticket. A: OK, Sir, just a second. Aisle or window seat? B: Window seat, please. A: Do you have any luggage? B: Yes. This is my carry-on luggage and I'll check in this
4. when you cross over a number of time zones at once, you always have _j_e_t_l_ag__
5. There was a mechanical problem, and we ended up with a twohour__d_e_la_y__
luggage. A: Please put your luggage on the scale. A: Sir, here is your boarding card. Please keep your
Window seat
CABIN CREW 乘务人员
STEWARDESS (STEWARDESSES)空姐 STEWARD/S男乘务员
Fasten your seatbelt
Life-vest救生衣
landing card/ arrival card/ entry card 入境卡
Baggage claim area领取行李处
Buy presents from duty-free shops免税店
民航贵宾英语服务——厅内服务
厅内服务口语
抱歉，您所乘坐的航班不属于星空联盟/天合联盟，因此您的常旅客卡不能在贵宾厅使用。 Sorry, your flight does not belong to the Star Alliance/SkyTeam. So your card can’t be used here. 地方不远，步行范围内 It’s not far. It’s within walking distance. 飞机刚刚落地 Just landed.
处理投诉建议
对此我感到非常抱歉。 I’m so sorry about this (that). 我会向主管（经理）汇报。 I’ll report to my supervisor(manager) about it. 感谢您的建议。 Thanks for your advice.
处理投诉建议
民航贵宾英语服务——厅内服务
厅内服务口语
欢迎光临! Welcome! 请出示您的贵宾卡和身份证。 Please show me(credential证件). 请问您到哪里？ Where are you going?
厅内服务口语
请问您乘坐哪个航班？ Which flight are you going to take? 拿好您的贵宾卡，请到里面办理值机手续。 Here is your card，please proceed to check-in. 您好，这里只能临时停车。 Excuse me. This place is for short term parking.
厅内服务口语 请带好随身物品，由2号登机口登机。 Please take your carry-on items, and go to Gate 2 for boarding. 对不起，这把小刀您不能随身携带。 Sorry, you can’t take this knife with you. 这些是危险品，不能带上飞机。 They are dangerous articles. They are not permitted in the aircraft.
29民航客舱服务英语unit 5PPT课件
谢谢大家
荣幸这一路，与你同行
It'S An Honor To Walk With You All The Way
讲师：XXXXXX XX年XX月XX日
16
❖ Can you guess what the cabin attendants say to the
❖ Passengers?
3
实操口语练习一
❖ A：欢迎登机！ ❖ B：谢谢，请 Nhomakorabea我的座位在哪？ ❖ A：请给我您的登机卡。请沿着走道直走，你
的位置是右边中间位置。 ❖ B：谢谢！
B：劳驾，我的包放在哪？你能帮我一下吗？ A：好的，我帮您放到行李架上吧！
民航客舱服务实用英 语
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
2
question：
❖ What are the cabin attendants doing in the picture?
4
❖ B：好的，请问厕所在哪？ ❖ A：沿着走道直走，在左边。 ❖ B：好的，能给我一杯水好吗？ ❖ A：好的，您还有其他的要求吗？ ❖ B：没有了，谢谢你。 ❖ A：如果您有其他要求，请不要犹豫呼叫我。
5
口语练习一
A :劳驾，你能帮我放一下我的行李吗？ ❖ B：好的，但恐怕你的行李太大，放不进去。
要我帮你办理托运吗？ ❖ A：好的，你真是太好了。 ❖ B：不客气。
6
Listen to dialogue two there is no space in the compartment for a passenger’s bag
商务英语口语：机场接待
商务英语口语：机场接待在商务交往中，若想给客户留下良好的印象，同时为自己的公司形象加分，并为接下来的合作打下基础，机场接机无疑是最关键的第一步。
以下是小编给大家整理的商务英语口语中机场接待，希望可以帮到大家1.商务建议在商务交往中，若想给客户留下良好的印象，同时为自己的公司形象加分，并为接下来的合作打下基础，机场接机无疑是最关键的第一步。
接待时，应当着装正式，热情主动，并提出为对方拿行李，以显示你对客户的关心。
此外，熟记一些接机时的常用句型并加以活用也是至关重要的，如：i am here to meet you 或did you have anice flight?2.商务英语情景对话a:excuse me, but are you mr. blake from chicago?对不起，您是来自芝加哥的布莱克先生吗?b:yes,iam.是的，正是。
a:i am from d&b company,i am here to meet you,my name is li fei.我是d&b公司的，我来接您，我的名字是李飞。
b:how do you do, mr.li? i'm glad to meet you!你好，李先生，很高兴认识您。
a:i glad to meet you, too. welcome to beijing!我也是。
欢迎来到北京!b:i thank you! it's very nice of you to come and meet me.谢谢，您前来接我真是太感谢了。
a:you are welcome.oh,let me help you with your baggage.不客气，哦!让我来帮您拿行李吧!b:thanks a lot!非常感谢!a:did you enjoy flight? mr.blake?旅途愉快吗，布莱克先生?b:on the whole,it's not bad except for a little turbulence.除了有点儿颠簸外总的来说还不错。
民航服务空乘外文文献翻译最新译文
民航服务空乘外文文献翻译最新译文XXX linguistic。
communicative。
and psychological aspects of civil n services。
emphasizingXXX。
including oral and XXX。
XXX。
and the XXX.2 Linguistic and XXX servicesXXX is essential in the n industry。
XXXXXX。
XXX and body language。
is also XXX.3 XXX servicesXXX can help to bridge the language and cultural gaps een XXX and passengers。
leading to a more positive and XXX.4 XXX servicesXXX principle includes using simple and concise language。
avoiding jargon and technical terms。
and using XXX messages。
By following this principle。
XXX.5 nIn n。
XXX in the language of their airline and the language of their passengers。
as well as be XXX。
XXX.With the growth of civil n。
the n of air passenger services has developed its own common language - XXX。
The language used during service reflects the personal level of service staff。
民航服务英语口语大全(详细中英分类)
民航服务英语口语大全（详细中英分类）一、登机前验票口：中文：请出示您的登机牌和身份证/护照。
英文：May I see your boarding pass and ID please?行李托运处：中文：请把您的行李放在传送带上，然后我会帮您称重。
英文：Please place your luggage on the conveyor belt, and I'll help you weigh it.安检口：中文：请把所有金属物品和电子设备放在托盘里，然后过安检门。
英文：Please place all metal items and electronic devices in the tray and walk through the security gate.候机室：中文：请注意广播和屏幕上的登机信息。
英文：Please pay attention to the boarding information on the broadcast and screens.登机口：中文：请保持排队，准备登机。
英文：Please line up and prepare for boarding.二、登机机舱门：中文：欢迎登机，您的座位在哪个位置？请向机舱里走。
英文：Welcome aboard. Where is your seat? Please proceed into the cabin.机舱内：中文：请注意安全带的使用方法。
安全带应该系紧，并保持在整个航班中系着。
英文：Please pay attention to the safety briefing. The seatbelt should be fastened tightly and remain fastened throughout the flight.中文：在紧急情况下，需要将氧气面罩拉向自己。
请先将氧气面罩放在您的口鼻上，然后再帮助其他乘客。
民航业词汇
民航业词汇add air services from Shanghai to Copenhagen to 6 flights per week 将上海至哥本哈根航线增至每周6班adopt unfair pricing policy 采用不公平的定价政策ahead of schedule 提前完成计划air accident 航空事故air accident emergency rescuing maneuver “空难”紧急救援演习air cargo service 货运航线air cargo turnover 货运周转量Air China 国航Air China Chengdu Maintenance Base 国航工程技术分公司成都维修基地air fare 机票价格Air France 法航air passenger transportation market 客运商场air service 航线air ticket free sales agreement 机票自由销售协议air ticket office 售票网点air transportation consumers complaints 民航消费者投诉情况airline oversale 超售airworthiness certification 适航认证all types of A320-family aircrafts A320系列所有飞机alternate airport 备降机场American Express 美国运通American United 美联航apron capacity 停机坪容量apron expansion project 停机坪扩建工程Asian Logistics awarding ceremony 亚洲物流奖ATM Station 空管站ATMB Mid South Bureau 民航中南空管局avionics 航空电子学BBJ 波音商务喷气飞机be examined and accepted by 经…验收become an agent for …..'s low cost air tickets 代理。
东航面试问题口语 英语【范本模板】
1) Education BackgroundA: What kind of education have you received？B：I will graduate from Shanghai Business and Tourism school this June.B: My major is Cabin Service and Secretarial Work。
We are learning Cabin Service English，Secretarial Courses, Computer Science，Typing, Business Etiquette，Flower Arrangement and so on。
B: I major in Ground Service.B：I’ve got scholarship three times.B: I am now taking a French course in an evening school.2) Work ExperienceA: Have you got any work experience？B: Although I have no working experience, I am a member of the Student Union。
I have organized many school activities。
I understand the importance of cooperation。
B：I have been the commissary in charge of general affairs in my class for more than two years. I am very careful about class financial affairs。
I learn how to make a reasonable plan before I take action.B: I have got six months of a part—time job. I work as a saleswoman in a supermarket。
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➢ 对状语进行提问。 ➢ 有when（何时），where
（何地），why（为什么）， how（怎么样）等。
➢ how soon（多快），how long（多长时间），how far （多远），how often（多久 一次），what time（什么时 间点），what color（什么颜 色）等。
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
Chapter Five
Cabin Service 客舱服务
10
特殊 疑问句
用特殊疑问词引导的疑问句，回答不能用yes或no。 疑问词包括疑问代词、疑问副词和疑问词组。
疑问代词
疑问副词
疑问词组
➢ 可以对主语、宾语、表语和 定语进行提问。
➢ 有what（对“物”提问）， which（哪一个），who（对 “人”提问），whom（宾格 “谁”），whose（谁的）等。
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
1. Have you ever taken plane? 2. According to the boarding pass, can you find your own seat after you get on board?
please. Can I help you taking your bag? B: Thank you. A: You’re welcome…Here we are!
Chapter Five
Cabin Service 客舱服务
Two
8
CONTENTS PAGE 目录页
01
Warm-up
02
Practical Dialogue
特殊否定疑问句一般有建议、劝告、责备等意思
Chapter Five
Cabin Service 客舱服务
11
选择 疑问句
提出两种或两种以上的情况，要求对方选择一种情况回答的疑问句。 选择部分用or连接，回答时选择其中一个选项即可。
选择疑问句分为一般选择疑 问句和特殊选择疑问句。
一般选择疑问句
结构：一般疑问句＋or＋被选
择部分 —Do you like apples or pears? —I like pears.
特殊选择疑问句
结构：特殊疑问句＋A or B
—Which do you like better, tea or coffee?
—I like coffee.
Chapter Five
Cabin Service 客舱服务
B: Sorry, I don’t know. But I haven’t received any notice. A: I catch the time. I have an important meeting in Singapore. B: Don’t worry. It will be fine.
Chapter Five
Cabin Service 客舱服务
7
A: Good morning, Sir. What can I do for you? B: I don’t know where I can find my seat. A: Can you tell me your seat number, please? B: It’s 30F. A: It’ll be five rows up on the left, the window seat. Follow me,
straight. Follow the sign and you will find it. A: Thanks. Could I ask another question? B: Yes, please.
Chapter Five
Cabin Service 客舱服务
6
One
A: You know that the weather is bad these days. Is there any possibility that the flight would be put off?
Chapter Five
Cabin Service 客舱服务
4
CONTENTS PAGE 目录页
02
Practical Dialogue
01
Warm-upБайду номын сангаас
03
Practical Practice
04
Further Reading
One
A: Hello! Where can I get the 10:20 flight to Singapore? B: Wait a moment, please. Let me have a look. Gate 70. A: Where is the gate 70? B: It’s on the downstairs. You go downstairs and then you should go
03
Practical Practice
04
Further Reading
疑问句
疑问句：用来提问的句子，句末用问号，分为一般疑问句、特殊疑问句、选择疑问句和反意疑问句。
一般 疑问句
表示询问事物或某种情况是否属实，需要对方给予肯定（yes）或否定（no）回答，读的时候用升调。
➢ 1. be＋主语＋其他
Chapter Five Cabin Service
客舱服务
CONTENTS PAGE 目录页
Unit 1 Airport Broadcast
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
TRANSITION PAGE 过渡页
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反义 疑问句
附在陈述句之后，对其所述的事实或观点提出疑问的句子。 反意疑问句部分与前面的陈述句用逗号隔开，句末用问号。 可以用yes或no来回答。