管理沟通 第一章

Surgeon Entrepreneur-----who can find the deep-seated problems and
reconstruct the organization-------Lee Iacocca,Deng
All-rounder Entrepreneur-------who knows who he is,when he should
7/5/2011 Guo Zhiwen (c)2002 8
Informational Roles
Monitor------to scan the environment for information, talk with liaison contacts and subordinates,receive unsolicited information,most in verbal form such as gossip,hearsay. Disseminator------to pass privileged information directly to subordinates. Spokesperson-------to send information to people outside of their organizations,often being asked to deal with news media,providing both factual and opinion-based responses,with both potential risks and reward.
7/5/2011
Guo Zhiwen (c)2002
7
Interpersonal Roles
Figurehead role------to perform ceremonial duties,deal with mails. 12% of their contact time on ceremonial duties. Leader role------formal authority, leadership style,personal charisma. Liaison role------to establish and maintain contacts outside of the vertical chain of command. 47% of their time with peers.
7/5/2011 Guo Zhiwen (c)2002 3
Why Is Communication So Important?(2)
Your effectiveness as a listener and reader will determine how well you understand others and can do things for them. Most managers (also common people) fail due to their defective or poor communication. Do you want to be one of them?
Note: One of them may have more than one role of the above.Some researchers combine entrepreneurs and leaders into managers or use them alternatively.
Caretaker Entrepreneur-----good at building internal scientific system
and “game rules”, reasonably allocating resources-------Alfred Sloan Jr., Jiang, F. Putin
7/5/2011 Guo Zhiwen (c)2002 4
What Is Management Communication?
Management communication is about the movement of information and the skills which facilitate it----speaking,listening,and processes of critical thinking-----but it’s more than just skill,really. It’s also about understanding who you are,who others think you are. It’s about confidence-----the knowledge that you can speak and write well,that you can listen with great skill as others speak.
7/5/2011 Guo Zhiwen (c)2002 6
The Roles Managers Play (H. Mintzberg’s study)
Interpersonal roles------to host receptions, take clients to dinner,meet with business prospects and partners,form alliances,and conduct hiring,etc.-------the richest source of information for managers. Informational roles------to gather, analyze, store and disseminate many kinds of information. Decisional roles------to be charged with responsibility of making decision under circumstances of high ambiguity and with inadequate information.The former two roles will help.
7/5/2011 Guo Zhiwen (c)2002 9
Decisional Roles
Entrepreneur------to seek to improve their business,adapt to changing market conditions,and react to opportunities and initiate change. Disturbance or crisis handler------involuntarily to react to deteriorating conditions. Resource allocator------to decide who gets what,how much,when and why. Negotiator-------to negotiate over budget allocation,labor and collective bargaining agreements(boss and labors),and other formal dispute resolution.
CHAPTER 1: Management Communication in Transition
Basic Issues
Chapter Focus
In this chapter you are going to learn: 1. Why is communication so important to managers? 2. What is management communication? 3. What do managers do all day? 4. How to become a good communicator?
7/5/2011 Guo Zhiwen (c)2002 10
My Research :Golden Triangle
7/5/2011
Guo Zhiwen (c)2002
11
Baidu Nhomakorabea
Things cannot be done with absence of anyone of the three
Entrepreneur-----who initiates and creates the business with a new idea,technology or product,and also the one who helps the organization survive out of crises or make change and reconstruct the organization. Managers-----professionals in management, carrying out the strategy made by entrepreneur. Experts-----specialists such as accountants, engineers, sales talents,lawyers, researchers or consultants.
7/5/2011 Guo Zhiwen (c)2002 5
What Do Managers Do All Day
Outwardly,managers spend their time engaged in planning,organizing,leading and controlling. In fact,they spend most of their time interacting with others---both inside and outside the organization, about 2/3 to 3/4 of their time in verbal activity, being brief and lasting less than nine minutes each time.
7/5/2011
Guo Zhiwen (c)2002
2
Why Is Communication So Important?(1)
The essence of what management is all about is the effective use of language to get things done. Without the right words (rhetoric), used in the right way, it is unlikely that the right actions will ever occur. Your effectiveness as a speaker and writer will determine how well you are able to get others to do what you want.
exit and what is right thing to do,adapting himself to changing conditions, without mind-set and with all qualities of the above three------Bill Gates, Zhang Ruimin
7/5/2011 Guo Zhiwen (c)2002 12
Four Kinds of Entrepreneurs
Creative Entrepreneur-----farsighted, acute, good at finding market
opportunities and breaking rules,never stopping destruction and innovation-----Mao,Napoleon,Shi Yuzhu,Wang An, Hu Zhibiao