婚宴宾客意见反馈表模板
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Wedding Satisfaction Survey
（婚宴活动满意度调查表）
Wedding Date婚宴日期：
Guest Name新郎和新娘姓名：
Wedding Sales Manager酒店婚宴销售经理：
Tel/客人联系电话：
Thank you for allowing us to host your wedding. So that we may improve our service, please take a moment to evaluate our performance for the event held at the hotel listed above. We look forward to serving you again.
感谢您近日在本酒店举办您的婚宴。请对本酒店安排的上述的活动提出您的评价。我们期盼您的再次光临。
Excellent Poor
5 4 3 2 1
1. Were professionals who understood wedding planning and needs…
工作专业度，酒店婚宴销售经理/服务团队是否能完全理解此次主家婚宴的安排和需要
2. Anticipated problems and offered creative solutions…..………………
酒店婚宴销售经理/服务团队能预见可能出现的问题和提供有建设性的解决方案
3. Cleanliness/condition of meeting space……..……………………………
婚宴场地的环境卫生和设备条件
4. Comfortable meeting environment (lighting/temperature/noise)….….
婚宴场地的环境舒适度（灯光/温度/杂音）
5. Overall presentation
婚宴的现场摆台布置
6. Quality of food and beverages……………...
菜单食物和酒水的质量
7. Were friendly and efficient………………….…………………...………...
工作时酒店服务人员态度很亲切，很有效率
8. Demonstrated a consistently high level of service
Delivered services on time and as promised.……………...……...……
从开始到结束一致保持高水准的服务并且能够保证及时提供服务
9. Demonstrated that they valued your business…………………..……….
使您的婚宴物有所值
10. Please rate the billing process (accurate/timely/understandable)…….
请对结帐流程给予评价（数据准确/及时/容易理解）
11. How satisfied were you with our overall performance during …….….
the Event phase?
对我们整体表现的评估满意度如何？
12. When is the next event of the guest or relatives?
近期是否有亲朋好友有举办婚宴或生日宴，宝宝宴的需要，若有大概安排在什么时候?
______________________________________________________________________________________ If you were planning another event in this area, how likely would you be to use DoubleTree by Hilton Jiangsu-
Taizhou again?
Very Likely Somewhat likely Neither likely/unlikely Somewhat unlikely Very unlikely
绝对可能会不确定不会绝对不会
13. a. throughout the entire wedding experience, did you encounter any problems? Yes有No没有
在这次的婚宴中，是否遇到问题以及得到及时解决？
b. Please describe the problem(s): 请描述问题
________________________________________________________________________________________
c. If YES, which of the following statements best describe our actions taken? 如果酒店提供解决方案，您对处理
结果，以下哪个陈述最符合？
More than satisfied Completely Satisfied Not Completely Satisfied
非常满意完全满意不完全满意
Left feeling dissatisfied Left feeling very dissatisfied
有稍许不满不满意
14.Are they staff at the DoubleTree by Hilton Jiangsu-Taizhou you would like to recognize for outstanding service? 是否
有哪位员工在此次活动中表现出色的？
15.Other Comments:（其它建议）
_________________________________________________________________________________________ ments prepared by: 准备人
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