初级英语口语学习：处理投诉

【精品】商务口语：处理客户投诉

【精品】商务口语：处理客户投诉Dialogue 1A: Good morning, welcome to XYZ Company. How may I assist you?B: Hi, I would like to speak to the manager. I have a complaint about your product.A: I'm sorry to hear that. May I know what the problem is?B: I bought a laptop from your company a week ago, and it keeps crashing. I have lost important data and it's causing me a lot of inconvenience.A: I understand how frustrating that must be for you. Thank you for bringing it to our attention. Please give me a moment to get the manager.(Moments later)Manager: Hello, how can I assist you?B: Your employee informed you that I have a complaint about your product. My laptop keeps crashing, and I have lost important data.Manager: I apologize for the inconvenience caused. We take such complaints seriously and I assure you we will do our best to resolve the issue. Can you please provide us with your name,contact number and the laptop's model number so we can investigate the matter?B: Sure, my name is Samantha, my contact number is 555-1234 and the model number is XYZ123.Manager: Thank you, Samantha. I will personally follow up with our technical team and get back to you within 24 hours with a solution.B: Thank you, I appreciate that.Dialogue 2A: Good afternoon, welcome to ABC Hotel. How can I assist you?B: Hi, I'm very disappointed with the cleanliness of my room. I found stains on the bed sheets and the bathroom is not properly cleaned.A: I'm sorry to hear that, sir. We apologize for the inconvenience caused. We will immediately send our housekeeping staff to your room to rectify the issue. Can you please give me your room number?B: My room number is 202.A: Thank you, sir. I will inform our housekeeping team who will promptly address the issue.B: I hope it will be done as soon as possible.A: We will do our best to ensure that, sir. May I offer you a complimentary drink at our bar while you wait?B: That sounds good. Thank you.(20 minutes later)A: Sir, we do apologize for the inconvenience caused. Our housekeeping team has cleaned your room, and we have changed all the bed sheets. We hope that everything is to your satisfaction now.B: Yes, thank you for your prompt action. The room looks much better now.A: Thank you for your understanding, sir. Is there anything else I can assist you with?B: No, that's all for now.A: Alright, have a pleasant stay with us.。

商务口语：处理客户投诉

• waiter: Calm down please, you konw, anger is not good
for your health, maybe i can do anything for you, but i
can share your unhappise. • 请冷静下来，请你知道，愤怒是丌好对你的健康，也许我可以为你做什么，但我可以分享您的丌满。 • Peter: Okay, I really can't stand the waiter's attitude. • 好吧，我真的丌能忍受服务员的态度。
• waiter: I am so sorry, we will settle it immediately.
• 我很抱歉，我会立即解决的。
• Peter: What’s more the price of dishes is too high, it‘s very unreasonable, many people can not bear it. • 还有菜价太高，这是非常丌合理的，很多人无法忍受的。 • waiter: I konw what makes you so uncomfortable, i will reflect it to my leader, and thanks for your complaining, we will try our best to provide a new image, welcome next time. • 我知道的是什么让你这么丌舒服，我会向我的领导反映，并感谢您的投诉，我们将尽力提供一个新的形象，欢迎下次再来。 • Peter: Okay, I have a lot of things to do, see you！ • 好的，我很忙的，再见！ • waiter:See you！ • 再见！

酒店英语口语经典对话：处理投诉

★⽆忧考频道为友整理的《酒店英语⼝语经典对话：处理投诉》，供⼤家参考学习。

处理投诉经典对话 C=Front Office Clerk 前台服务员 G=Guest 顾客 C：Good evening. Front Office . Can I help you？晚上好，这⾥是前台。

有什么可以为您效劳？ G：This is Mrs. Stevenson， Room 1503. I’ve just checked in and I’m not happy with my room. 我是 1503 房的史蒂⽂森太太，刚⼊住的，我对房间不满意。

C：May I know what is wrong？请问有什么问题吗？ G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel. 房间有股难闻的⽓味，我的床上还有别⼈的头发！我没料到你们酒店会发⽣这样的事情。

C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience. 很抱歉有这种事情，史蒂⽂森太太。

我马上派⼀个服务员拿空⽓清新剂来，并且为您重新整床。

我们为给您带来不便道歉。

G：That’s fine. Thank you. 好吧，谢谢。

C：You’re welcome， Mrs. Stevenson. My name is Simon， and if there is anything else I can do for you， please don’t hesitate to call me . 不客⽓，史蒂⽂森太太。

如何用英语口语投诉？

【导语】或许我们在⾼考中考的时候书⾯成绩都可以达到将近满分，但是⼀张⼝，却不知道如何说起，甚⾄连简单的交流都很困难。

给⼤家整理了“如何⽤英语⼝语投诉”，欢迎阅读参考！更多相关讯息请关注！ 1. I'm sorry to say this but your food is inedible. 我真不好意思这么说，不过你们的菜简直没法吃。

2. I'm afraid I must tell you that your customer service was very rude. 我恐怕不得不跟你说说，你们客服的态度太粗暴了。

3. There seems to be a problem with my air conditioner. 我的空调可能有问题。

4. I'm sorry to bother you, but I wanted a baked potato, not fries. 真不好意思打扰你，不过我刚要的是烤⼟⾖，不是炸薯条。

5. I have to make a complaint about the doctor. 我不得不投诉那位医⽣。

6. I can't put up with all this anymore! 我再也忍不了了！ 7. Is there someone else I could speak to about this matter? 这个问题我还能找谁说？ 8. This is ridiculous. 太可笑了。

9. Can I speak to your manager? 我能找你们经理说说吗？【拓展阅读】聚会聊天如何挑话头？ 1. Nice weather, isn't it? 天⽓不错，是吧？ 2. What's new? 最近怎么样？ 3. How's your wife? 您太太可好？ 4. Have you heard from Jenny recently? 你最近有珍妮的消息吗？ 5. I love your shoes -- where did you get them? 我好喜欢你的鞋⼦，是在哪⾥买的？ 6. Did you go to that party, or is this your first time here? 你去那个派对了吗？还是这是你第⼀次来这⼉？ 7. What an amazing buffet! Which is your favorite dish? 这顿⾃助太棒了！你最喜欢哪道菜？ 8. What sports do you play or follow? 你平时喜欢什么运动？ 9. You have a dog too? I have a little poodle named Stella. Do you have a picture of your dog? 你也养狗吗？我有只⼩狮⼦狗叫斯特拉。

商务英语处理投诉

商务英语处理投诉一、顾客投诉：⏹I' m calling to make a complaint.⏹Today I received a package from your company, but it's not whatordered.⏹We need to get the right parts as soon as possible.⏹I was shopping at one of your stores yesterday, and the cashier wasvery rude to me.⏹I felt really embarrassed. I've never been treated that way before.⏹I would like to return this item.... Are refunds allowed?⏹I would rather just return it译文：⏹我打电话来是要投诉。

⏹我今天收到了贵公司寄来的包裹,不过这不是我订购的东西。

⏹我们想尽快更换这批货。

⏹昨天,我去了你们的一家实体店购物,那个收银员对我态度非常粗暴。

⏹我感到很尴尬。

我从没被这样对待过。

⏹我想把这东西退掉……可以退款吗?⏹我还是想退掉。

二、卖方处理投诉：⏹I'm sorry to hear that you had a bad experience at our store.⏹I would be glad to help you. Do you have your order number?⏹I' ve brought up your order. Is this Chuck Fischer?⏹Could you briefly describe what happened?⏹I will certainly look into this matter.⏹I can see that the numbers don't match.⏹I do apologize. There must have been some kind of mistake.⏹Is there a reason that you would like to return it? Did you have anyproblems with our product or services?译文：⏹很抱歉您在我们店里遇到不愉快的事。

出国旅游英语口语学习-处理投诉

出国旅游英语口语学习-处理投诉
1. My room is cold like the hell. 我的房间冷得要命。

2. My main gripe is there’s no hot water. 我的主要不满是
没有热水供应。

3. The room is too dirty, please clean it up. 房间太脏了，请打扫干净。

4. There’s no broadband network in the room. 房间里没有
宽带网。

5. It’s too dark in this room for me to read a book. 房
间太暗，使我无法看书。

6. The service is poor owing to the shortage of staff. 服
务之所以差是因为缺少服务员。

7. There is no soap, no towels, not even toilet paper. 没
有香皂，没有毛巾，连手纸也没有。

8. The room is too hot in the daytime and cold at night.
房间白天太热儿夜间太冷。

9. The hotel ought to do something about the poor service. 酒店应该对恶劣的服务采取措施。

10. I would like to make a complaint over your wrong room charge. 我想就错收房费一事投诉。

如何处理顾客的投诉英语作文模板

如何处理顾客的投诉英语作文模板英文回答：1. Active Listening and Empathy.The first step in handling customer complaints is to actively listen to the customer's concerns. This involves paying attention to both verbal and nonverbal cues and demonstrating empathy. By understanding the customer's perspective and acknowledging their feelings, you can build rapport and create a more positive environment for resolving the issue.示例："I understand you're feeling frustrated with the product. I want to assure you that we value your feedback and we're committed to finding a solution that meets your needs."2. Apologize and Take Responsibility.Even if you don't believe the customer is right, it's important to apologize for their inconvenience and take responsibility for the company's actions. This shows that you care about the customer's experience and are willing to take steps to rectify the situation.示例："I'm very sorry for the inconvenience you've experienced. We understand that this is a frustrating situation, and we're here to help resolve it."3. Offer a Solution.The goal of handling customer complaints is to find a solution that satisfies the customer. This may involve offering a refund, exchanging the product, or providing additional support. Be flexible and willing to work with the customer to find the best outcome.示例："We can offer you a full refund for the product or exchange it for a new one. Alternatively, we can provide you with extended technical support to troubleshoot the issue."4. Follow Up.After resolving the complaint, it's important to follow up with the customer to ensure their satisfaction and build goodwill. This may involve sending an email or making a phone call to confirm the resolution and gather any additional feedback.示例："Thank you for your patience and understanding. I've processed a full refund for you and I've sent you a confirmation email. If you have any further questions, please feel free to contact us."中文回答：1. 积极倾听和共情。

【外贸英语】处理客户投诉时常用的外贸英语口语

【外贸英语】处理客户投诉时常用的外贸英语口语I'm sorry to hear that you are having an issue with our product. 我很遗憾听到您遇到了我们的产品问题。

Can you tell me more about the issue you are experiencing? 您能告诉我更多关于您遇到的问题吗？I understand your frustration and I will do my best to resolve this for you. 我理解您的沮丧，我会尽力为您解决这个问题。

Please rest assured that we will take your complaint seriously and work to rectify the situation. 请放心，我们会认真对待您的投诉，并努力解决问题。

We apologize for any inconvenience this has caused you. 对于给您带来的不便，我们深表歉意。

Thank you for bringing this to our attention. 谢谢您提醒我们这个问题。

We will investigate this matter and get back to you with a resolution as soon as possible. 我们将调查此事，并尽快向您提供解决方案。

Is there anything we can do to make up for the inconvenience caused? 我们能做些什么来弥补给您带来的不便吗？We value your feedback and will take steps to improve our product and service. 我们重视您的反馈意见，并将采取措施改善我们的产品和服务。

投诉处理英文材料

Complaint 处理投诉Conversation I:Guest: Look, I’ve just spent over 45 minutes waiting for somebody to take my order in your restaurant. That’s dreadful service!Assistant manager: I’m very sorry, sir. I will contact the Food and Beverage manager right away. He will deal with this for you. May I have your name and room number, please?Guest: McPherson, room 707.Assistant manager: I’ve made a note of that, sir. Please accept my apologies on behalf of the hotel.It won’t happen again. Mr Chan, the F&B manager will be in touch with you. May I be of further assistance to you?Guest: I have no more time! I’ll be expecting that call.Conversation II:Guest: I’m checking out, please. Get my bill ready. I won’t stay here another night. Receptionist: I’m very sorry, sir, is there a problem with which I can help you? Guest: Not now, you can’t! I needed help last night when the idiots next door threw an all-night party. They kept us up all night!Receptionist: Oh! I’m very sorry, sir. Please allow me to offer you another room on a different floor, instead. That kept us up all night!Guest: Can you guarantee it will be quiet?Receptionist: I can guarantee our Assistant Manager will do his very best for you, sir.I will give your complaint to him right away, and he will be in touch with you. Vocabulary 词汇allow 允许offer 提供guarantee 保证、确认NotesDeal with complaints 处理投诉1）Don’t be on the defensive, say sorry and take action. 不要为自己辩护，向客人道歉并采取行动。

关于投诉的英语对话

关于投诉的英语对话Conversation 1:Customer: Excuse me, I'd like to file a complaint about the service I received at your restaurant yesterday.Waiter: I'm sorry to hear that. Can you please tell me what happened?Customer: Well, first of all, it took forever to get a menu after we were seated, and then the server seemed too busy to take our orders. Waiter: I apologize for the delay. We've been short-staffed lately, but that is not an excuse for poor service. Please continue. Customer: When our food finally arrived, it was cold and tasted stale. It was clear that it had been sitting out for a while.Waiter: I'm truly sorry for the inconvenience. We will address this issue with the kitchen staff immediately. Is there anything else? Customer: Yes, when we asked for the bill, we had to wait another 20 minutes for it to arrive. It was overall a very frustrating experience.Waiter: I understand how frustrating that must have been for you. We will do better to improve our service. Can I offer you a complimentary meal as a way to make it up to you?Customer: Thank you for the offer, but I don't think I'll be returning to your restaurant. However, I do hope you take my feedback seriously to prevent this from happening to others. Waiter: Thank you for bringing this to our attention. We will definitely work on our shortcomings. Again, I apologize for your negative experience.Conversation 2:Customer: Excuse me, I need to make a complaint about a product I recently purchased from your store.Store Clerk: I'm sorry to hear that. What seems to be the issue? Customer: I bought a new laptop, and within a week, it started having frequent software crashes. I'm very disappointed with its performance.Store Clerk: I apologize for the inconvenience. We have a return and exchange policy for defective products. Please bring the laptop to our store, and we will assess the issue and provide a suitable solution for you.Customer: Thank you for your understanding. I hope I can get a replacement or a refund as soon as possible.Store Clerk: Absolutely, we will do our best to resolve this for you. If you have the receipt and original packaging, it will be helpful. Is there anything else you'd like to add?Customer: No, that's all. I just hope that your store can improve the quality control to avoid such issues in the future.Store Clerk: Thank you for your feedback. We take it seriously and will address it within our management team. We appreciate your patience and cooperation in this matter.。

处理投诉情景对话英语作文

处理投诉情景对话英语作文Paragraph 1:I'm sorry to hear that you had a bad experience. Can you please tell me more about what happened?Paragraph 2:That sounds frustrating. I understand why you would be upset. We take complaints seriously and will do our best to resolve the issue.Paragraph 3:I apologize for any inconvenience caused. We strive to provide excellent service, and it's disappointing to hear that we fell short of your expectations.Paragraph 4:Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.Paragraph 5:I assure you that we will investigate the matter thoroughly. We want to understand what went wrong and ensure it doesn't happen again in the future.Paragraph 6:Once we have gathered all the necessary information, we will take appropriate action to address the situation. Our goal is to make things right for you.Paragraph 7:We appreciate your patience and understanding. We will keep you updated on the progress of our investigation and any steps we are taking to resolve the issue.Paragraph 8:If there's anything else you would like to add or any specific resolution you are seeking, please let us know. We want to make sure we address all your concerns.Paragraph 9:Thank you for bringing this matter to our attention. We value your feedback and will use it to improve our services. We apologize for any inconvenience caused and assure youthat we are taking this complaint seriously.。

处理投诉英语培训

处理投诉英语Can you change the room for me? It's too noisy.能给我换个房间吗？这儿太吵了。

My wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。

She said it was too much for her.她说这使她难以忍受。

I'm awfully sorry, sir.非常对不起，先生。

I do apologize.我向您道歉。

No problem, sir.没问题，先生。

We'll manage it, but we don't have any spare room today.我们会尽力办到，但是今天我们没有空余房间。

Could you wait till tomorrow?等到明天好吗？I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。

Unit 4 Giving DirectionsLeo: Good morning, Ms White, Mr Webber.杰克: 早上好，利奥Jack: Good morning, Leo.蒙纳: 你好，利奥。

这附记有什么大的购物中心吗？Mona: Hi, Leo. Is there a major shopping centre nearby?利奥: 星光购物中心里面有一百多家店铺，我相信您一定可以在那里找到您想要的东西。

Leo: The Starlight Shopping Centre has over a hundred shops. I’msure you’ll find what you want there.蒙纳: 去那里的路怎么走？Mona: How do we get there?利奥: 出了酒店先向右拐，到了交通灯再向左拐，然后沿着路一直向前走，再到了一个交通灯后就过马路，看到一个粉色的塔再向右拐。

常用英语口语学习：投诉应对术

It is now over two months since we sent in the order for Tape Recorders. 我们订购你方的录音机已经两个多月了。

Yes, haven't you rcccived the shipments? 是的，您还没有收到货物吗？Yet wc arc still awaiting delivery. 我们还在等待发货。

You should know that the delivery date is very important to us. 你们应该知道发货时间对我方的重要性。

We wish to call your attention that up to the present moment, no news has come from you about the shipment. 我们想提醒您，到目前为止我方还没有得到关于发货的任何信息。

Our users are in urgent need of the machines and are pressing us for an early delivery. 我们的用户急需这些机器，催促我们尽早交货。

Anything goes wrong? 有什么问题吗?Our users are in urgent need of the machines and are pressing us for an early delivery. 我们的用户急徭这些机器，催促我们尽早交货。

As our customers are in urgent need of the contracted machines, we hope you can assure us of an early shipment. 由于我们的顺客急需合同中的机器，我们希望你方可以确保早日发货。

英语日常口语Unit58：Acomplaint投诉

单元是关于投诉的对话Tim: How can I help you sir?Customer: It's about this watch.Tim: What seems to be the problem?Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off.Tim: Have you worn the watch in the shower perhaps sir?Customer: No and I only bought it two weeks ago. It's still under guarantee but I must say, for the amount of money I paid for it, I'm very disappointed.Tim: I'm so sorry you've been inconvenienced. Would you like a refund?Customer: No, I'd rather have the watch replaced please.Tim: Right, well, I'll just take down your purchasing details and we'll get this watch changed for you in no time at all. Vocabulary (词汇):under guarantee (在担保期内):if something you buy breaks or stops working soon after you buy it, a shop or company promises to fix it or give you your money backa refund (退款):money that a shop or company gives back to you if you return something you bought from themin no time at all (⽴刻):soonreplace (更换):change for another similar one 本单元的语⾔点是关于投诉，当你买的东西不尽⼈意或对获得的服务不满时，你可以投诉；你可以书⾯投诉，或直接致电有关个⼈或公司时⼝头投诉，⽤英语投诉时，我们在投诉前⼀般会使⽤温和的语⾔，⽐如我们通常会直接致函或致电投诉⼈表⽰歉意，因为打搅了他们。

处理投诉英语作文

处理投诉英语作文Title: Dealing with Complaints A Comprehensive Guide。

Handling complaints effectively is an essential skillin any professional setting. Whether it's in customer service, management, or any other field, knowing how to address complaints promptly and efficiently can make a significant difference in maintaining positiverelationships and resolving issues satisfactorily. In this essay, we will explore various strategies and techniquesfor handling complaints in English.Understanding the Complaint:The first step in dealing with a complaint is to fully understand the nature of the issue. Listen attentively to the complainant and ask clarifying questions if necessary. Ensure that you grasp the details of the problem before proceeding to address it. Empathize with the complainant and acknowledge their concerns to demonstrate that you takethe matter seriously.Maintaining Professionalism:Maintaining a professional demeanor is crucial when handling complaints. Regardless of the nature of the complaint or the emotions involved, it's essential toremain calm, composed, and courteous throughout the interaction. Avoid becoming defensive or argumentative, as this can escalate the situation and hinder the resolution process.Apologizing Sincerely:A sincere apology can go a long way in diffusingtension and restoring goodwill. Express empathy and remorse for any inconvenience or dissatisfaction experienced by the complainant. Even if you believe the complaint is unfounded, apologizing for the inconvenience can help de-escalate the situation and pave the way for a constructive resolution.Offering Solutions:Once you've understood the complaint and apologized sincerely, focus on finding solutions to address the issue. Brainstorm possible remedies or alternatives that could satisfy the complainant's needs or expectations. Be proactive in offering options and be willing to negotiate to reach a mutually acceptable resolution. Ensure that any proposed solutions are realistic, feasible, and within your authority to implement.Following Up:After resolving the complaint, it's essential to follow up with the complainant to ensure their satisfaction and to prevent similar issues from arising in the future. Thank them for bringing the matter to your attention and reassure them that their feedback is valued. Additionally, take any necessary steps to prevent similar issues from occurring in the future, such as implementing process improvements or providing additional training to staff members.Learning from Feedback:Every complaint presents an opportunity for learning and improvement. Take the time to reflect on the root causes of the complaint and identify any underlying issues that need to be addressed. Use feedback from complaints to identify trends or recurring problems and take proactive measures to prevent them from reoccurring in the future. By continuously learning and adapting based on feedback, you can enhance the quality of your products or services and improve overall customer satisfaction.Conclusion:In conclusion, handling complaints effectively requires a combination of empathy, professionalism, and problem-solving skills. By listening attentively, apologizing sincerely, offering solutions, and following up diligently, you can resolve complaints satisfactorily and maintain positive relationships with customers or stakeholders. Additionally, view complaints as opportunities for learning and improvement, and use feedback to drive positive change within your organization. By adopting a proactive andcustomer-centric approach to handling complaints, you can enhance the reputation of your organization and foster greater trust and loyalty among your stakeholders.。

处理投诉时的常用英语客套话

处理投诉时的常用英语客套话处理投诉时的常用客套话1、我们当尽力而为，但我很难给您保证什么。

（we’ll try our best ,but I cannot guarantee anything.）2、非常抱歉我们不能对此事负责，你应该把贵重物品寄存在接待处。

(I must say that we cannot be held responsible. you should have deposited valuables with the reception.)3、相信服务员并不是有意无礼，他只是可能没有听懂您的意思。

(I’m sure the waiter didn’t mean to be rude. perhaps he didn’t understand you correctly.)4、很抱歉，先生（小姐）。

我想这里面可能有点误会。

(I’m sorry sir, there must be some misunderstanding.)5、很抱歉，但情况已是如此，请坐一会儿,我尽快为您作安排。

(I’m terribly sorry. but that is the situation. Please take a seat. I’ll soon have something arranged for you.)6、先生，感谢您为我们提供这些情况，我立即去了解。

(Thank you for telling us about it, I’ll look into the matter at once..)7、先生很抱歉，我将尽快地解决这个问题。

(Sorry, sir , I’ll solve the problem for you as soon as possible.)8、恐怕您误会了我的意思，我能解释一下吗？(I’m afraid you have misunderstood what I said. Perhaps I can explain again.)9、对于我的粗心大意我非常抱歉。

处理客户投诉Complaint

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阅读理解
Text B
Questions
LOGO
Classify all the complaints in Poor Service. Try to resolves these problems. Should we inform guests some problems about the room when they make a reservation.
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LOGO
Thank you!
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词汇
LOGO
As soon as possible 尽快 Deal with/ handle/ take care of 处理 Make sure 确保
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听力对话
2分钟分钟
重点句型
LOGO
表示歉意和关注：表示歉意和关注： I am terribly sorry. I do apologize for all the trouble. I am sorry to have caused you so much trouble. 引导客人离开公共区域：引导客人离开公共区域： Would you mind coming with me to my office and tell me what exactly happened?
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重点句型
LOGO
解决投诉：解决投诉： Please relax, miss Liu, I will take care of it according to your request. I am afraid that I cannot do that for you. It is against our regulation. I hope you will understand. I assure you it won’t happen again. 对客人表示感谢：对客人表示感谢： We appreciate your understanding very much.