酒店英语口语情景对话

Scene 1：

（R：receptionist G：Guest）

R: Good morning, Madam. There is front office. What can I do for you? G: Good morning. I’d like to check in, please.

R: Do you make a reservation?

G: A reservation? No.

R: May I have your name, madam?

G: Shawna Zhang.

R:Mrs.Zhang，What kind of room would you like?

G: I want to a queen room with bath or shower, and the room with a balcony is better.

R: Just a moment. I’ll check it up for you.

Thank you for waiting. There are two kind of room cater your requirement. Would you like a room with a front view or a near view? G: Let me see. I think near view room is more suitable for me. Can you tell me the rate of the room?

R: sure. The daily rate of the queen room is $100.

G: As far as I know. It is the off season now. So can I get a discount?

R: yes. Staying in our hotel you can get 20 percent discount after the second night.

G: that’s great.

R: How long will you stay with us? Mrs. zhang.

G: Three days.

R：I see. May I have your ID card and telephone number please?

G: sure. That’s……

R: How would you like to make payment, by credit Card or by Cash? G: well, I choose to pay the room rate by cash.

R: Would you please pay $500 as deposit? We will return the balance to you when you check out.

G: OK. Here you are.

R: Now everything is in order. Your room number is 1414. And here is your room card. Please make sure that you have it with you all the time．G: OK. I’ll take good care of it.

R: If you are ready, I will call the bellboy and he will take you to your room.

G: Thanks a lot.

R: You’re welcome. I hope you will enjoy your stay with us.

G: I will try. Thank you!

Scene 2：

R: Good afternoon! This is front office. May I help you?

G: This is room 1414.I want to ask which one facility needs to pay extra in the hotel.

R: Only the spa and massage is for a fee, the others are all free.

G: I know it, thank you.

R: It is my duty, I am very glad that I can serve you.

Scene 3：

R: Good afternoon！Mrs. zhang. Are you checking out now?

G: yes. I know I’m a few minutes late.

R: It’s not a problem. How was everything?

G: The room was great. The bed was really comfortable. And I wasn’t expecting my own mini-bar.

R: I’m glad that you like it. Thank you for waiting. The total rate of your room is $300, including service charge. Would you like to check it?

G: OK. Let me to see. The figure seems right.

R: Here’s your change and receipt. If you need I’ll call the bellboy and he can help you.

G: yes. Thank you for your help.

R: you’re welcome. Thank you for staying in our hotel. welcome to our hotel again.