洲际领导能力培训

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Savvy 业务技能
Knowing what it takes to beat our competitors, both now and in the future 了解现在和将来要击败竞争对手所需要的条件
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Winning Ways nning Ways across the business whether we are assisting guests, working with business partners, or helping each other 在工作的各个领域，不论是服务宾客、与商业伙伴的合作， 在工作的各个领域，不论是服务宾客、与商业伙伴的合作，还是同事间的 互助，都显示出致胜之道的行为准则。 互助，都显示出致胜之道的行为准则。
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关注团队： 关注团队：全面协作
Team-Focused 关注团队 Level 级别 Hotel Employee 酒店员工级 Corporate Band 8 总部办公室8级 Hotel Supervisor 酒店主管级 Corporate Band 7 总部办公室7级 Summary 要点 Supports colleagues 给予同事支持 通过有效的协同合作， “Working together effectively to meet business goals faster” “通过有效的协同合作，更迅速的实现企业目标” 通过有效的协同合作 更迅速的实现企业目标” Behaviours 行为 • • • Supports colleagues 给予同事支持 • • • • • Actively partners with colleagues 积极与同事全面协作 • • • • • • Motivates others to collaborate 激励他人全面协作 • Understands that helping colleagues is important 理解为同事提供帮助的重要性 Focuses on completing own tasks, but responds quickly to requests for help 以完成自己的工作任务为重心，但对需要帮助的同 事做出迅速反应 Identifies how to help others complete their tasks 明确怎样帮助他人完成工作任务 Builds support and shares information as needed with others within and outside of the organisation 为组织内外的同事提供所需的支持，分享所需的信息 Offers help 提供帮助 Participates in teams 参与团队合作 Provides assistance and support as needed to ensure projects are co-ordinated 提供所需的协助和支持，确保项目的协调 Shares information with others readily 愿意与他人分享信息 Recognises others’ agendas and adapts behaviour to different situations 认可他人的日程安排，针对不同情况调整自己的行为 Builds a network across different levels of the organisation and stays in touch with people 与组织内各级同事建立关系网络，并保持联系 Asks questions, tests assumptions and openly discusses issues 提出疑问、检验假设、开诚布公地讨论问题 Acknowledges the contributions of others by listening and building on suggestions 通过聆听和征求建议表示对他人所做贡献的认可 Actively shares information and encourages others to do the same 积极分享信息，鼓励他人也进行分享 Works with others to reach consensus and resolve differences of opinion or conflict 与他人协调沟通，达成一致意见，解决意见分歧或冲突 Establishes strong working relationships with people across different levels of the organisation (e.g., with senior management, with subordinates and with peers) and manages these relationships to achieve results 与组织内各级同事建立牢固的工作关系（例如，与高级管理层、下属和同级别同事），并运用这些关系实现成效 Actively seeks input in decision-making 决策过程中积极寻求意见建议 Shows others how their objectives align with their own 向他人展示工作目标如何与个人目标统一 Anticipates the implications of decisions and actions for other areas of the organisation and actively takes account of these perspectives 预测到决策和行动对组织的其他领域的影响，并积极考虑这些因素 Anticipates and plans for how different cultures will react to initiatives 预测不同文化对项目的反应并制定计划 Proactively looks to involve and inform others and build strong and lasting relationships 积极寻找机会让他人参与和了解，并建立牢固持久的关系
洲际酒店集团领导能力 成长的空间
洲际酒店集团领导能力
Cluster 类别 Team Focused 关注团队 Definition 定义 Working together effectively to meet business goals faster 通过有效的协同合作， 通过有效的协同合作，更迅速的实现企业目标 Competencies 能力 • • Fostering Collaboration 全面协作 Leading and Developing People 领导和发展员工 Drive for Results 成效驱动 Turning Vision into Action 将愿景转化为行动 Guest / Customer & Market Focus 关注客户与市场 Championing Change 主导变革 Strategic Thinking 战略思维 Understanding our Business 了解业务 Do The Right Thing 做对的事 Aim Higher 追求卓越 Show We Care 体现关爱 Celebrate Difference 求同存异 Work Better Together 协作共赢
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关注团队： 关注团队：领导和发展员工
Team-Focused 关注团队 Level 级别 Hotel Employee 酒店员工级 Corporate Band 8 总部办公室8级 Summary 要点 Develops self, and gives clear directions as needed 发展自我，并能根据 需要给予清晰的指示 通过有效的协同合作， “Working together effectively to meet business goals faster” “通过有效的协同合作，更迅速的实现企业目标” 通过有效的协同合作 更迅速的实现企业目标” Behaviours 行为 • • • • • Hotel Supervisor 酒店主管级 Corporate Band 7 总部办公室7级 Explains what to do and why 阐述工作任务及其原 因 • • • Hotel GMs 1/2 1/2级酒店总经理 Hotel Exec teams and department heads 酒店行政委员会及部门经理 Corporate Bands 5/6 总部办公室5/6级 Hotel GMs 3/4/5 3/4/5级酒店总经理 Corporate Bands 3/4 总部办公室3/4级 Allows input from the team 愿意接纳团队的贡献 • • • • • Actively involves the team 积极鼓励团队参与 • • • • • • Works to understand own development needs and seeks help to address them 努力了解自身的发展需求，并寻求获得这些发展所需的帮助 Tells people what they need to do where appropriate 在任何适当的场合，能够告诉员工需要做什么 Expects people to follow appropriate instructions without needing a lot of supervision 期望员工会正确遵循指示，而不需要大量监督 Looks for opportunities to develop own skills 寻求机会发展自身技能 Gives constructive feedback on what people are doing wrong and how to improve 对员工的错误提供建设性的反馈意见和改进的方法 Communicates goals and objectives and makes links with organisational goals 沟通传达目标和目的，并与组织的目标建立关联 Assigns tasks, setting clear, specific performance objectives, standards, and accountability 分配工作任务，设定明确具体的绩效目标、标准和责任 Tells people what they did right and wrong and explains what good would look like 指出员工在工作中的正确和错误之处，并对期望的最佳表现给予详细说明 Considers the input of others in decisions that affect them 制定对他人有影响的决策时考虑他人的意见 Considers others’ capabilities when assigning activities and projects 分配活动和项目时考虑他人的能力 Holds self and others accountable for achieving results: establishes specific and efficient follow-up mechanisms to track progress 由自己和他人对实现绩效负责：建立具体有效的跟进机制，对项目进度进行跟踪 Provides specific and constructive feedback when results are not up to expectations 当结果未达到预期目标时，提供具体而有建设性的反馈意见 Helps others develop their skills 帮助他人发展个人技能 Actively engages the team to develop plans and resolve issues through collaborative problem solving 通过合力协作解决问题，使团队积极参与计划的制定和问题的解决过程 Gains commitment using logic 运用合理的逻辑推理，获得员工的承诺 Understands and leverages the major strengths and weaknesses of team members 了解团队成员的主要优势和不足，并加以平衡运用 Monitors ongoing performance and progress and stays focused on what is critical to team success 监督当前的绩效和进度，保持对团队成功核心因素的关注 Appropriately recognises and rewards individuals and the team for their achievements 正确认可和奖励个人及团队所做贡献 Provides behavioural feedback linked to systematic personal development 提供与个人发展的系统规划相关的行为反馈意见