福特汽车-品质系统介绍(中英文)
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Operating System 5. TGW Reduction / VRT / SAQ 6. TGR / Kano Model
2
1. Ford Total Quality Excellence
Company Policy Letter No. 1
• Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value.质量是由顾客所定义
• People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智识及行动来自人
• Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of highcaliber to those who, in turn, arehis or her customers.
• 建置QIS(Quality Information System)系统，在生产在线 直接反应质量问题并于第一时间实时改善。
• 1994年导入顾客导向式车辆评价系统 Nova-C (New Overall Vehicle Assessment- Customer)。
• 1996年起导入QOS质量运行系统。
Achievement • 全球福特总部质量评鉴人员评定金全垒打车系为全球
同车系品质之冠。 • 1990年引擎铸造厂获颁象征福特品质最高荣誉的Q1奖 • 1991年装配厂获颁象征福特品质最高荣誉的Q1奖。
6
福特六和质量管理之发展演进 3/4
1991~1996Upgrading/ Standardization
(口径;水平,程度)
后工程即是顾客;不接收不良,不传送不良
- Chairman of the board
4
2. 福特六和质量管理之发展演进1/4
~1986-Introduction/Localization
• 引入福特原厂产品开发标准如Worldwide Design Requirement及Worldwide Product Acceptance Specifications。
车外销的厂商。
5
福特六和质量管理之发展演进 2/4
1986~1991Self-development/Expansion
• 1988年起福特六和采购部门设立专责单位，全力辅导 零组件厂商提升质量。
• 导入先期质量规划观念APQP(Advanced Product Quality Planning)及质量基础教育如团队导向问题解决手法-8D (Team Oriented Problem Solving 8 Disciplines)。
Achievement • 1994年获得Q1再次验证肯定。 • 1996年成为国内首家汽车业者通过ISO-9001国际标准
验证，得到世界质量系统标准的肯定。
• Quality excellence can best be achieved bypreventing problems rather than by detecting and correcting them after they occur.达成卓越的质量必须注重在问题的预防
• All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer.Each person can influence some part of that process and, therefore,affect the quality of its output and theultimate customers’ satisfaction with our products and services. 每个公司员工对质量及最终的顾客满意都有贡献
质量系统
1
Agenda – Quality System
1. Total Quality Excellence – Company Policy Letter No.1.
2. Brief History of FLH Quality ManaLeabharlann Baiduement 3. Quality Arrow (Quality is Job#1) 4. QS-9000/ISO 14001 System/Quality
3
Ford Total Quality Excellence
• Sustained quality excellence requirescontinuous process improvement. This means, regardless of how good present performance may be, it can become even better. 维持卓越的质量必须持续作流程的改善
• 品管部门辖AP-QC (装配及制造品管)及QA(品保)。 • 对供货商推行福特Q-101全球性质量管理规范。 • 厂内推动UPAS-Uniform Product Assessment System-产
品质量统一稽核系统。 • 1984年起正式推动品管圈(QCC)活动。
Achievement • 1986年正式通过加拿大法规标准，成为台湾第一个成
2
1. Ford Total Quality Excellence
Company Policy Letter No. 1
• Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value.质量是由顾客所定义
• People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智识及行动来自人
• Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of highcaliber to those who, in turn, arehis or her customers.
• 建置QIS(Quality Information System)系统，在生产在线 直接反应质量问题并于第一时间实时改善。
• 1994年导入顾客导向式车辆评价系统 Nova-C (New Overall Vehicle Assessment- Customer)。
• 1996年起导入QOS质量运行系统。
Achievement • 全球福特总部质量评鉴人员评定金全垒打车系为全球
同车系品质之冠。 • 1990年引擎铸造厂获颁象征福特品质最高荣誉的Q1奖 • 1991年装配厂获颁象征福特品质最高荣誉的Q1奖。
6
福特六和质量管理之发展演进 3/4
1991~1996Upgrading/ Standardization
(口径;水平,程度)
后工程即是顾客;不接收不良,不传送不良
- Chairman of the board
4
2. 福特六和质量管理之发展演进1/4
~1986-Introduction/Localization
• 引入福特原厂产品开发标准如Worldwide Design Requirement及Worldwide Product Acceptance Specifications。
车外销的厂商。
5
福特六和质量管理之发展演进 2/4
1986~1991Self-development/Expansion
• 1988年起福特六和采购部门设立专责单位，全力辅导 零组件厂商提升质量。
• 导入先期质量规划观念APQP(Advanced Product Quality Planning)及质量基础教育如团队导向问题解决手法-8D (Team Oriented Problem Solving 8 Disciplines)。
Achievement • 1994年获得Q1再次验证肯定。 • 1996年成为国内首家汽车业者通过ISO-9001国际标准
验证，得到世界质量系统标准的肯定。
• Quality excellence can best be achieved bypreventing problems rather than by detecting and correcting them after they occur.达成卓越的质量必须注重在问题的预防
• All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer.Each person can influence some part of that process and, therefore,affect the quality of its output and theultimate customers’ satisfaction with our products and services. 每个公司员工对质量及最终的顾客满意都有贡献
质量系统
1
Agenda – Quality System
1. Total Quality Excellence – Company Policy Letter No.1.
2. Brief History of FLH Quality ManaLeabharlann Baiduement 3. Quality Arrow (Quality is Job#1) 4. QS-9000/ISO 14001 System/Quality
3
Ford Total Quality Excellence
• Sustained quality excellence requirescontinuous process improvement. This means, regardless of how good present performance may be, it can become even better. 维持卓越的质量必须持续作流程的改善
• 品管部门辖AP-QC (装配及制造品管)及QA(品保)。 • 对供货商推行福特Q-101全球性质量管理规范。 • 厂内推动UPAS-Uniform Product Assessment System-产
品质量统一稽核系统。 • 1984年起正式推动品管圈(QCC)活动。
Achievement • 1986年正式通过加拿大法规标准，成为台湾第一个成