导游接待英语教学大纲
72《导游情景英语》教学大纲
《导游情景英语》教学大纲一、课程性质与内容本课程是面向旅游管理专业的专业课程。
是一门实用型选修课程，面向旅游行业第一线，旨在培养学生较强的旅游接待能力，能够为将来成为高素质技能型旅游行业英语人才打下基础。
三大技能并重,即语言技能,知识技能和职业应用技能.通过系统学习旅游涉及的英语词汇,会话, 及旅游知识, 使学生了解旅游接待所包含项目和分类,掌握一定旅游知识, 提高旅游会话能力, 及提高其它涉及旅游的讲解演示能力及口译笔译能力.在本课程结束时, 能就不同的旅游情景进行恰当的交谈, 能就旅游话题及名胜古迹进行连贯介绍表达, 语音语法基本正确, 语言基本得体。
二、教学内容及要求本课程内容可根据旅游业职业岗位要求整合分为四个部分。
第一部分：导游业务服务程序，包括介绍、对话、实用训练。
第二部分：导游业务中常见的预防和对突发事件的应急处理，包括案例、分析、对话和实用训练。
第三部分：中国历史文化、社会、宗教等一般性知识，包括课文和问题。
第四部分：国内著名景点详细介绍及编写导游词，包括如何描述景点、景点描述的范例、问题和实用训练。
四个部分每一章节后都附有大量的练习题，强调通过练习来学习。
同时给出一些热点导游问题。
这些问题都来自于实践，都是旅游从业人员应该掌握和学习的重要知识。
具有很强的针对性和时代感。
实训是教学重点，因此要查找资料，搭建实训教学体系，具体操作如下：有计划分步骤进行实践教学，开学初班级分组，鼓励合作学习，同学互评，突出“学以致用”, 针对教材一些相对不足之处，将长对话挑重点改为导游解说词，补充更实用的单元或内容。
Part ⅠService Procedure PartUnit 1 Meeting the guestSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 2 On the way to the hote Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 3 Check in at the hotel Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 4 Talking about the itinerary Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 5 Going out for meal Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 6 On the way to the scenery Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 7 Check out at the hotelSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 8 Seeing offSituational conversation[1]Useful expressions[2]vocabulary[2]Part ⅡHandling Complaints and Emergency PartUnit 1 Handling complaintsSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 2 Handling special dietary requirements Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 3 Handling the adjustment of the itinerary（Ⅰ）Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 4 Handling the adjustment of the itinerary（Ⅱ）Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 5 Incident of meeting the guestsSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 6 Missing luggageSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 7 Missing touristsSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 8 Missing travel certificateSituational conversation[1]Useful expressions[2]vocabulary[2]Part ⅢChinese society and culture partUnit 1 B asic information of China Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 2 Main religions in China Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 3 Traditional Chinese festivals Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 4 Chinese cuisineSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 5 Chinese artsSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 6 Tea and silkSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 7 Traditional Chinese medicine and acupuncture Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 8 Ancient Chinese architecture and garden Situational conversation[1]Useful expressions[2]vocabulary[2]Part ⅣPractical Writing and Training partUnit 1 Tour of Chinese imperial palaceSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 2 Tour of templesSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 3 Tour of Chinese imperial mausoleum Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 4 Tour of Chinese gardensSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 5 Tour of Chinese ancient fortification Situational conversation[1]Useful expressions[2]vocabulary[2]Unit 6 Tour of mountainsSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 7 City tourSituational conversation[1]Useful expressions[2]vocabulary[2]Unit 8 Tour of lakes and riversSituational conversation[1]Useful expressions[2]vocabulary[2]1、本课程教学的重点难点在于学生听、说能力的培养，在教学中应加强情景对话练习。
导游接站 (一) 旅游英语(本)教学辅导课件
There are 16 people in your group, is that right?
Yes, not too bad.
Hello, good evening. Welcome to Hangzhou. Did you have a pleasant flight?
Do you have all your luggage? Shall we go straight to the hotel now? Our coach is in the parking lot. This way please.
American tour group at Xiaoshan International Airport.
组团社 travel agent
travel service
旅行社
接待社 tour operator
中国旅行社
travel agency 中国国际旅行社
China Travel Service / CTS
What does she confirm after the greeting?
How does she lead the group?
Yes, I am.
Excuse me, are you Mr. Joe Simpson from the Pacific Travel Agency?
Great! Glad to meet you, Mr. Simpson. I’m your local guide Chen Yan. Chen is my surname.
Hello, Miss Chen. Glad to meet you too. You can just call me Joe.
导游英语课标
《导游英语》课程标准一、课程定位本课程是商务英语专业和应用英语专业的公共选修课程。
本课程将导游理论与实践紧密结合，既具有其先进性和前沿性又充分体现了实用性，即在适当介绍理论的同时，又将侧重点放在导游语言知识和技能的实际课堂教学上。
通过本课程的教学，使学生了解掌握导游英语的理论与实践，具备从事外经、外贸、外事等工作的相关素质；具有外事陪同翻译、涉外导游的基本能力；为学生走向相关岗位顺利开展工作打下良好的基础，对职业能力的培养和职业素养的养成具有重要的促进作用，因此，本课程对实现专业培养目标起着积极的促进辅助作用，对学生职业能力培养和职业素养养成起着明显促进作用。
该课程的前导课程包括听、说、读、写等英语基础课程外，后续课程有《商务英语阅读》、《商务英语听说》、《商务英语口语与实训》等课程。
二、课程教学目标本课程的教学目标是培养学生对导游英语的学习，熟悉和了解导游的基本知识及基本流程，从而具备相关岗位素质，为以后从事外经、外贸、外事等工作而提高自身素质。
具体量化为以下三个方面：1、基本知识教学目标（1）了解及掌握在导游业务相关知识及相关法规。
（2）掌握在特定旅游场景中的工作流程及语言运用、语言技巧，其内容涉及迎接客人、吃、住、行、游、购、娱和欢送客人8个方面的工作程序及相关语言。
（3）熟悉及掌握与实际导游工作密切相关的旅游专题。
2、职业能力培养目标（1）掌握导游业务相关知识，对本行业的相关发展动态有一定的了解。
（2）掌握涉外导游的基本技能，包括业务技能及相应语言运用技能。
能够熟练运用得当的语言。
（3）通过教学，使学生掌握涉外导游的基本理论和基本方法，并能针实际工作需求，将涉外导游理论与实践相结合，从而培养学生对涉外导游实践的认识、思考、判断、分析、设计和研究能力。
（4）具备导游相关素质，结合工作实践的需求，不断找出自身不足，完善能力。
3、社会能力目标（1）培养学生的沟通能力及团队协作精神；（2）培养学生分析问题、解决问题的能力：（3）培养学生勇于创新、敬业乐业的工作作风：（4）培养学生的质量意识、安全意识。
涉外导游英语大纲
《涉外导游英语》教学大纲1.课程的性质和内容本课程属于专门用途英语，是涉外旅游管理专业一门实用型职业基础课程，面向旅游行业第一线，旨在培养学生较强的旅游接待能力，能够为将来成为高素质技能型旅游行业英语人才打下基础。
本课程内容涵盖涉外导游工作的性质、涉外导游员的职业素养、涉外导游员的服务规范及程序、英语导游服务:包括导游操作的主要步骤，接团，登记入住、结账离店、城市旅游以及沿途(车上)导游，观光导游服务，送团服务、接受投诉、处理应急、机场送客等方面内容。
2．课程的任务和要求任务: 系统学习旅游涉及的英语词汇,会话, 及旅游知识, 了解导游接待所包含项目和分类,掌握一定旅游知识, 提高旅游会话能力, 以及提高其它涉及旅游的讲解演示能力及简单口译能力.要求: 学会就不同的旅游情景进行恰当的交谈, 能就旅游话题及名胜古迹进行连贯介绍表达, 语音语法基本正确, 语言基本得体。
3．教学中应注意的问题3.1了解涉外导游英语专业课的性质和任务，以及其在实践中的重要意义；3.2 掌握学习涉外导游英语专业课的方法、要求以及技巧；3.3设计组织形式多样的教学活动，如项目教学、角色扮演、案例教学和模拟教学等3.4 强调情境教学，教学过程应遵循职业岗位流程要求,情境性原则，力图实现职业氛围，要使教学情境化，尽量为学生提供练习语言知识和交际技能的机会3.5课堂教学注重课堂互动;激发学生的学习兴趣. 在面授、课堂讨论中，教师充分发挥课堂教学管理者、促进者和信息、反馈、帮助的提供者的作用4.教学内容与要求4.1 Work as a tour guide4.1.1教学要求Enable the students to master the basic knowledge of working as a tour guide.4.1.2教学内容4.1.2.1.导游服务的产生、发展及概念的形成;4.1.2.2.导游服务工作在旅游服务中的地位作用，掌握现代导游服务工作的特征4.1.2.3.导游服务人员的工作性质与特点并灵活运用导游服务工作的基本原则4.1.2.4如何成为一名合格的导游员4.1.3 教学重点如何成为一名合格的导游员4.1.4 教学难点导游服务人员的工作性质与特点并灵活运用导游服务工作的基本原则4.2 Greeting guests at an Airport4.2.1教学要求Enable the students to master how to greet guests at an airport. 4.2.2教学内容4.2.2.1 Basic sentences of greeting the guests at an airport.4.2.2.2 Situational dialogues4.2.2.3 Words &phrases4.2.3 教学重点Words,phrases &basic sentences.4.2.4 教学难点Situational dialogues4.3 Checking in & Checking outEnable the students to master how to check in and check out.4.2.2教学内容4.2.2.1 Basic sentences of checking in and checking out.4.2.2.2 Situational dialogues4.2.2.3 Words &phrases4.3.3 教学重点Words,phrases &basic sentences.4.3.4 教学难点Situational dialogues4.4 Dining in China4.4.1教学要求Enable the students to master how to guide the guests to dine in China.4.4.2教学内容4.4.2.1 Basic sentences of guiding the guests to dine in China. 4.4.2.2 Situational dialogues4.4.2.3 Words &phrases4.4.3 教学重点Words,phrases &basic sentences.4.4.4 教学难点Situational dialogues4.5 Shopping4.5.1教学要求Enable the students to master how to guide the guests to shop in China.4.5.2教学内容4.5.2.1 Basic sentences of guiding the guests to shop in China. 4.5.2.2 Situational dialogues4.5.2.3 Words &phrases4.5.3 教学重点Words,phrases &basic sentences.4.5.4 教学难点Situational dialogues4.6 Entertainment4.6.1教学要求Enable the students to master how to guide the guests to entertain in China.4.6.2教学内容4.6.2.1 Basic sentences of guiding the guests to entertain in China.4.6.2.2 Situational dialogues4.6.2.3 Words &phrases4.6.3 教学重点Words,phrases &basic sentences.4.6.4 教学难点Situational dialogues4.7 Travel in Beijing4.7.1教学要求Enable the students to master how to guide the guests to travel in Beijing.4.7.2教学内容4.7.2.1 Basic sentences of guiding the guests to travel in Beijing.4.7.2.2 Situational dialogues4.7.2.3 Words &phrases4.7.3 教学重点Words,phrases &basic sentences.4.7.4 教学难点Situational dialogues4.8 Travel in Guangdong4.8.1教学要求Enable the students to master how to guide the guests to travel in Guangdong .4.7.2教学内容4.7.2.1 Basic sentences of guiding the guests to travel in Guangdong .4.7.2.2 Situational dialogues4.7.2.3 Words &phrases4.7.3 教学重点Words,phrases &basic sentences.4.7.4 教学难点Situational dialogues4.9 Travel in Tibet4.9.1教学要求Enable the students to master how to guide the guests to travel in Tibet.4.9.2教学内容4.9.2.1 Basic sentences of guiding the guests to travel in Tibet .4.9.2.2 Situational dialogues4.9.2.3 Words &phrases4.9.3 教学重点Words,phrases &basic sentences.4.9.4 教学难点Situational dialogues4.10 Trvel in Guangxi4.10.1教学要求Enable the students to master how to guide the guests to travel in Guangxi.4.10.2教学内容4.10.2.1 Basic sentences of guiding the guests to travel in Guangxi.4.10.2.2 Situational dialogues4.10.2.3 Words &phrases4.10.3 教学重点Words,phrases &basic sentences.4.10.4 教学难点Situational dialogues4.11 Handling complaints4.11.1教学要求Enable the students to master how to handle the guests’complaints.4.11.2教学内容4.11.2.1 Basic sentences of handling complaints.4.11.2.2 Situational dialogues4.11.2.3 Words &phrases4.11.3 教学重点Words,phrases &basic sentences.4.11.4 教学难点Situational dialogues4.12 Seeing Off4.12.1教学要求Enable the students to master how to see off the guests in the airport.4.12.2教学内容4.12.2.1 Basic sentences of seeing off the guests in the airport.4.12.2.2 Situational dialogues4.12.2.3 Words &phrases4.12.3 教学重点Words,phrases &basic sentences.4.12.4 教学难点Situational dialogues5.学时分配表。
地陪导游接待流程情景模拟英语
地陪导游接待流程情景模拟英语英文回答：1. Preparation.Before the tour:Confirm the booking details, including the meeting time and location, the itinerary, and the number of guests.Research the destination and itinerary to ensure you have a thorough understanding of the area and the attractions.Prepare any necessary handouts or materials for the guests.Upon meeting the guests:Greet the guests warmly and introduce yourself.Conduct a brief ice-breaker activity to help the guests get to know each other.Review the itinerary and answer any questions the guests may have.2. During the tour.Provide informative commentary: Share interestingfacts and stories about the attractions and the area.Encourage guest participation: Ask questions and engage the guests in discussions to enhance their understanding and enjoyment.Manage the flow of the tour: Keep the tour moving at a comfortable pace, allowing sufficient time for guests to explore and take photos.Address guest concerns: If a guest has any concerns or questions, address them promptly and professionally.3. After the tour.Summarize the experience: Briefly recap the highlights of the tour and any key points discussed.Provide recommendations: Suggest additional attractions, restaurants, or activities in the area based on the guests' interests.Thank the guests: Express your gratitude for their participation and wish them well.Chinese回答：1. 准备。
导游英语教学资料-教学参考.doc
教学参考Chapter One Reservation and Reception Section 1 Travel Reservation and Information学习目标学会用英语与客人有效地沟通，询问及回答旅行的相关事宜。
熟练掌握与本话题相关的专业英语词汇及常用句型表达。
练习用英语欢迎客人。
重点难点旅游预订和信息咨询中的英语常用表达的熟练掌握和运用。
授课学时6学时Section 2 Meeting Guests学习目标学会用英语与客人有效地沟通，询问有关旅途事宜。
熟练掌握与本话题相关的专业英语词汇及常用句型表达。
练习用英语欢迎客人。
重点难点掌握旅游中接待游客时候的英语常用表达的熟练运用。
授课学时6学时Section 3 On the Way to Hotel学习目标学会用英语在路途中向客人简单介绍旅游目的地的景观及住宿安排。
熟练掌握与本话题相关的专业英语词汇及常用句型表达。
送諒客幺酒店途中的常用表达的熟练运用。
授课学时6学时Section 4 Welcome Speech学习目标学会用英语向客人致欢迎词。
熟练掌握与本话题相关的专业英语词汇及常用句型表达。
学会英语欢迎词的规范写作学纟用襲语向客人致欢迎词。
授课学时6学时Chapter Two At HotelSection 1 Room Reservation学习目标学会帮客人预订房间，了解客人的需求。
熟练掌握与本话题相关的专业英语词汇及常用句型表达。
掌握酒店预订的常用语和电话用语。
重点难点酒店客房预订情景中的英语常用表达的熟练运用。
授课学时10学时Section 2 Check-in学习目标学会用英语向客人介绍办理登记和入住的手续并帮助客人顺利完成入住的程序。
熟练掌握与本话题相关的专业英语词汇及常用句型表达。
重点难点酒店客人注册登记情景中的英语常用表达的熟练运用。
授课学时12学时Section 3 Talking About Itinerary学习目标学会用英语向客人介绍旅游线路，讨论旅行计划和日程安排。
导游英语口语课程教学大纲
导游英语口语课程教学大纲一、教学对象本课程的教学对象是兴安职业技术学院旅游英语学院的学生。
二、教学目标本课程是旅游管理专业的实用型职业基础课程，面向旅游行业第一线，进一步培养学生的英语听、说及翻译能力，使学生具有较强的运用旅游英语进行交际的综合能力，同时培养学生较强的旅游接待能力，能够为将来成为高素质技能型的旅游行业英语人才打下基，达到从事一般旅游业所需的英语水平，并具备必要的旅游专业知识；提高作为旅游工作者的基本素质，具有较强的旅游交际能力和团队协作精神，以及不懈的创新意识。
三、教学要求通过系统学习旅游涉及的英语词汇和会话，使学生能听懂日常英语会话，抓住要点和有关细节，领会讲话者的观点，态度和要求；能用英语进行一般的日常会话，对于旅游服务用语熟练掌握，表达思想比较清楚，语音、语调基本正确；了解导游接待所包含的项目和分类，掌握一定旅游知识，提高旅游会话能力及提高导游口译能力。
在本课程结束时，能就不同的旅游情景进行恰当的交谈，能就旅游话题进行连贯的介绍，语音语法基本正确，语言基本得体。
四、教学内容本课程采用教材为高等教育出版社2009年出版的《导游英语口语》，由关肇远主编。
全书共20单元，其主要内容包括有关中国历史、社会、文化、宗教等一般知识；帮助客人预订、设计行程、介绍市内交通、接受投诉、处理应急、机场送客等导游员的职责；以及我国改革与开放、基本国策和旅游业发展等20个场景；以及模拟阿尔山旅游景点和在阿尔山景点实训等内容。
五、教学安排作为旅游英语专业必修课，本课程开设一学年。
按教学计划规定，安排在第四、五两个学期开设，每学期学时62学时。
六、测试测试是检查教学大纲执行情况、评估教学质量的一种有效手段，是获取教学反馈信息的主要来源之一，是改进教学工作的重要依据。
本课程在考核学生的英语语言基础知识的同时，按大纲要求着重考核学生实际运用语言的能力。
每学期按本大纲要求进行测试，采用多种考核形式：期终考试70%（包括情景模拟导游40%、书面测试30%），采用平时成绩30%(包括课堂表现20%、作业5%、出勤5%)，其中课堂表现中个人表现5%、业务展示5%、小组讨论5%、小组报告5%。
《导游英语》教学大纲
《导游英语》教学大纲一、课程名称：导游英语二、总学时和学分数：72学时4学分三、先修课程：导游基础知识、导游实务、广西导游基础知识四、本课程的性质与目的“导游英语”课程是涉外旅游专业和旅游英语专业的专业核心主干课程之一，是从事旅游业服务工作的一门必修课。
导游英语对促进学生掌握较扎实的英语语言基础知识、具有较强的英语语言交际和综合运用能力、培养运用所学专业英语进行沟通、涉外导游、涉外接待的能力，实现涉外旅游和旅游英语专业的人才培养目标起到积极的推进作用。
能够满足国际旅行社、旅游公司、大型风景名胜区、涉外酒店接待部门等旅游企事业单位对从业人员的要求。
我们以旅游行业为依托，以导游服务岗位（群）需要为依据，对本课程定位为，以本课程为专业外语能力提升的中坚力量，使学生全面掌握导游英语语言知识、技巧，培养语言运用能力，学会经典线路、景点的英文导游讲解，培养学生从事涉外导游接待的实践能力，并为学生进一步学习其他专业英语课程和从事涉外导游实践工作奠定良好的基础。
五、本课程的教学对象本课程适用于高职高专旅游英语、涉外旅游专业学生。
六、本课程教学内容：以工作过程为导向，以项目为线索，依据技能训练目标划分学习情境，具体分为九个学习情境，即认识涉外导游工作、准备出团、接站、安排入住、陪同游览、送站、处理突发事件、设计线路及实战训练,分别对应英文导游的职业意识培养、欢迎、接待、讲解、欢送等工作流程（详见下表）。
每个情境中理论与实践相结合，课堂内模拟与实地教学相促进，在参观游览服务情境中的广西景点介绍部分充分利用当地旅游资源优势，以实地教学为主，而全国景点介绍情境则以仿真虚拟为主，融合沿途讲解、定点讲解的特点，整体课程为学生搭建仿真、虚拟及真实的导游讲解训练平台。
本课程情境理论教学模块：情境一：认识涉外导游工作（2学时）教学目的与要求：熟悉旅行社的运作方式，比较旅行社中导游工作的异同，并总结出导游工作的一般工作流程，明确行业用人的标准，明确学习方向。
导游英语口语理论课程大纲
《导游英语口语》课程教学大纲英文名称：Oral English for Tourist Guides课程代码：11290140课程类别：公共类课程（）学科类课程（）专业必修课（★）专业选修课（）其他（）学分： 3.5总学时：56 其中实践学时：24授课对象：旅游管理专业专科大二学生先修课程：无一、课程目的与任务课程目的：使学生通过本课程的学习,在英语口语方面,具备从事涉外导游工作的能力。
课程任务：完成涉外导游工作的整个过程的英语口语的学习。
二、教学基本要求学生通过本课程的学习，掌握涉外导游工作的外语知识以及跨文化交际的文化背景知识、具备从事涉外导游工作的能力，具有处理紧急状况的能力和随机应变的素质。
三、教学内容（按章、节、目三个层次详细编写，含具体要求、重难点内容和学时分配）1.Meeting Guests at the Airport（2学时）1.1 words& phrases, model dialogue（1学时）1.2 practice（1学时）重点：难点：2.A Welcome Speech （2学时）2.1 words& phrases, model dialogue（1学时）2.2 practice（1学时）3 Hotel Check-in（2学时）3.1 words&phrases, model dialogue（1学时）3.2 practice（1学时）4 Itinerary Planning（2学时）4.1 brief introduction to Chengdu and main scenic areas in Sichuan（1学时）4.2 plan a 5-day tour in and near Chengdu（1学时）5 Detailed Introduction to the Main Scenic Areas in Chengdu（4学时）5.1 Chengdu Panda Base & the Jinsha Site（1学时）5.2 Wuhou Memorial Temple & Jinli Ancient Street（1学时）5.3 Qingyang Taoist Temple & DuFu Thatched Cottage（1学时）5.4 Wenshu Temple & China’s Lane ( Kuan-zhai Lane)（1学时）6 Detailed Introduction to the Main Scenic Areas in Sichuan（4学时）6.1 Jiuzhaigou National Park & Huanglong Scenic Area（1学时）6.2 Mt Qingcheng & Dujiangyan Irrigation System（1学时）6.3 Emei Mountains & Leshan Giant Buddha（1学时）6.4 Sanxingdui Museum & Wolong Panda Nature Reserve（1学时）7Food Culture (2学时）7.1 four distinctive Chinese cuisines（1学时）7.2 Sichuan cuisine（1学时）8 Tea Culture (2学时）8.1 China---Home of Tea（1学时）8.2 Chengdu Teahouse（1学时）9 Acrobatics & Sichuan Opera (2学时）9.1 Acrobatics (1学时）9.2 Sichuan Opera (1学时）10 Complaints (2学时）10.1 words& phrases, model dialogue（1学时）10.2 practice（1学时）11 Emergencies (2学时）11.1 words& phrases, model dialogue（1学时）11.2practice（1学时）12 Traditional Chinese Medicine (2学时）12.1 the feature of traditional Chinese medicine（1学时）12.2 the marriage of Chinese and Western medicine（1学时）13 The Great Family of Nationalities ( 2学时)13.1 brief introduction to some minorities in China（1学时）13.2 practice （1学时）14 Farewell, China! ( 2学时)14.1 words& phrases, model dialogue（1学时）14.2practice（1学时）四、推荐教材或参考书目（一）推荐教材：导游英语口语（第1版）. 关肇远主编. 高等教育出版社. 2004年（二）参考书目：实用旅游英语口语教程（第1版）. 丁树德、卢炜主编. 天津大学出版社. 2003年大纲撰写人：游贤育系（教研室）意见：学院学术委员会意见：（签字）学院审核：（签字、盖章）年月日注：1、请在黄色显示的区域里用“仿宋五号”字体填写。
《导游英语》课程大纲
《导游英语》课程教学大纲一、课程基本信息课程代码:040078、040079课程类别：必修课/任选课/限选课（选其一）学时：总144学时；4学时/周,2学期学分：8适用专业：旅游管理单招、导游、景区、旅行社、旅游英语开课院（系）:南京旅游职业学院外语系开课学期：学生入学后第三、四学期二、教学目标及教学要求《导游英语》是旅游管理专业的专业主干课程，是全国英语导游资格证书的必考课程，是一门实践性较强的课程，我校旅管系学生部分来自湖南,新疆,山东、安徽等地，英语水平参差不齐,本教材通俗易懂，涵盖了所有导游技能和全国各地的旅游景点。
通过本课程的学习，使学生能够较全面掌握全国主要景区的主要景点知识，并且能够将景点知识与旅游常识融汇贯通；通过讲解与示范、演练与实践活动，促进本专业学生英文导游职业素质的养成、提高其旅游情境下的英文交际能力,最终建构其景区景点的英文解说能力；通过本课程的学习,学生还可以获得一种浅能，使他们在将来的实习和工作中面对新的景点景区（浙、江、沪）讲解时，能够以上海导游学习所获得的能力去解决新的不断出现的难题。
三、教学内容及学时分配1. Unit 1 Meeting the Tour Group – Travel in Beijing（10学时)目的要求：In this unit, get the students to:1.Know the skills to make preparations for meeting tourists。
2.Be familiar with the information about the tourist sites inBeijing, such as the Temple of Earth，the Tian'anmen Square，the Great Wall, and the Former Imperial Palace。
3.Learn how to deliver a welcome speech as a guide。
导游英语
《导游英语》教学大纲（38课时）一、课程性质和任务本课程是旅游英语专业学生的核心职业能力模块的课程。
本课程主要任务是培养、训练学生在旅游工作环境下英语听、说、读、写、译语言能力；并掌握系统的旅游、导游基础知识；熟悉了解国内外丰富的旅游资源。
该课程通过听、说、读、写、讨论、解决问题和角色扮演等教学手段培养学生从事旅游或涉外旅游管理专业所需的英语听力、口语、阅读理解和写作的基本专业英语技能。
通过教学，不仅要让学生全面了解旅游行业服务人员在各种相关涉外工作背景下，如：机场、旅行社、导游、酒店等常见的规范英语表达范例和常用表格、旅游文书写作指南，还要让学生从多角度了解中国灿烂的传统文化精髓。
此外，还应注重对学生进行中西方文化知识拓展和综合素质训练所涉及的知识结构，如：历史文化，民族民俗风土人情和社交礼仪等知识。
二、课程教学目标1．本课程的教学总目标：使学生掌握基本的听、说、阅读、翻译、口语等技能，为学习专业知识、掌握专业技能、提高英语整体水平打下基础，并注意培养学生用英语思考的习惯，提高学生在旅游语境中运用英语的综合技能。
2. 基本知识教学目标：1）掌握基本的听力、阅读、口语、写作、翻译等技能。
2）在旅游语境中对话和翻译的训练。
3. 能力教学目标：1）听力能力要求：能基本听懂正常语速(每分钟120-160个单词)的一般旅游活动中的电话、对话等，并能结合具体语言环境，理解所听内容的深层含义，把握说话者的态度和意图。
2）阅读能力要求：能读懂中等难度的旅游英语文章，了解作者的观点和态度。
阅读速度为每分钟100-140个单词，理解准确率在75%以上。
3）口语能力要求：能用英语熟练在各种旅游工作场景下与相关人士沟通，解决问题。
语音、语调正确，语流连贯顺畅，表达基本得体。
4）写作能力要求：能够运用所学语言知识，写出符合国际旅游惯例、格式规范的一般性旅游实用文书等。
要能够做到中心思想明确、结构合理、语言得体。
5）英汉互译能力要求：能够翻译一般性旅游阅读材料。
导游接站 (一) 旅游英语(本)教学辅导课件
Ok, Chen Yan.
Well, you can call me Chen Yan, which is the Chinese way.
Yes, they are.
Right. Well, is everyone in your group here now?
Yes, exactly, including me.
Oh no, I’m sorry. Lina Woods became sick just before we left for China.
That’s all right. So I’m replacing her as the tour leader for this group.
Oh, I’m sorry to hear that.
Situation 2: Li Binhong, a tour guide of Hangzhou CITS (China International Travel
Service, 杭州国际旅行社), meets Emily Jason,
the tour leader of a Canadian group at Xiaoshan International Airport one afternoon.
主讲：徐琰
Find the right group Self-introduce and greet Confirm the group
Situation 1: Chen Yan, a tour guide of HZCTS
(Hangzhou China Travel Service Co. Ltd 杭州中国旅行 社), meets Joe Simpson, the tour leader of an
《旅游接待业(全英)》-课程教学大纲
《旅游接待业Introduction to Hospitality》课程教学大纲一、课程基本信息课程代码：20080092课程名称：旅游接待业（全英）英文名称：Introduction to Hospitality课程类别：专业课学时：32学分：2适用对象：旅游管理（中外人才培养实验班）考核方式：考试先修课程：无二、课程简介This course provides an understanding of Tourism, Hospitality and Events as separate fields of study and the interrelationship between them all. It looks at the role of THE in society, its involvement with industry and government and its impact on the environment. Tourism, hospitality and events are often viewed as almost separate industries/activities and university degree programs. However, this course is designed to study the inter-relationships that exist between these industries and to demonstrate how they fit into the wider industrial and social landscapes.Given the increasing trend towards globalization, both socially and economically, the course will take a global perspective of these industries/activities to exemplify how they are related to, and influence the nature of, one another.As a result of this course, students should recognize that although they may be focusing their studies on one particular industry/activity they need to take into account all the others in order to fully understand their chosen area of expertise.三、课程性质与教学目的This course aims for students to develop their knowledge and understanding of the industries/activities of tourism, hospitality and events. In particular students should have aclear understanding of the sectors of these industries/activities and the inter-relationships that exist between them.After successfully completing this course you should be able to:1.clearly define tourism, hospitality and event management；prehend and report on the inter-related nature of tourism, hospitality and events；3.understand and explain the concepts, evolution and impacts of tourism, hospitality andevents globally；4.work with peers to synthesise and communicate information on a particular topic fromthe body of knowledge on tourism, hospitality, and events；5.demonstrate academic literacy and ethical scholarship, and appreciate how this appliesto future studies；pare tourism and hospitality industries in China and globally, especially theroles of different actors and management/government principles in different countrie s.四、教学内容及要求Chapter 1 Introducing Hospitality1.Learning Objectives1.1Discuss the history of hospitality through the ages.1.2Describe the characteristics of the hospitality industry.1.3Explain corporate philosophy and total Quality Management.1.4Discuss the many facets of service and why it has become such an important part ofthe hospitality industry.1.5Suggest ways to improve service.1.6Discuss current trends in the hospitality industry.2.Contents2.1Hospitality through the ages.2.2The interrelated nature of hospitality and tourism.2.3Characteristics of the hospitality industry.2.4Sustainable hospitality.2.5Trends in hospitality and tourism.3.Review and Discussion3.1Compare and contrast the characteristics of the hospitality industry in relation to thetourism industry.3.2Identify the corporate philosophy of the global hospitality industry.3.3Assess the importance of Total Quality Management in the global hotel industry.3.4What is the difference between Total Quality Management and quality control?3.5Describe the history of the global hospitality industry.3.6Apart from sustainability and green travel, discuss two key trends in hospitality andtourism.4.Teaching MethodsLecture, Online resources application.Chapter 2 The Hotel Business1.Learning Objectives1.1Describe hotel ownership and development via hotel franchising and managementcontracts.1.2Explain the diamond rating classification of hotels.1.3Classify hotels by rating system type, location, and price.1.4Discuss the concept and growth of vacation ownership.1.5Discuss sustainable/green lodging.1.6Identify trends influencing the hotel business.2.Contents2.1Hotel development and ownership2.2Classification of hotels and lodging properties2.3International perspectives2.4Sustainable or green lodging2.5Trends in hotel development and management3.Review and Discussion3.1Why do you think an entrepreneur would choose to purchase a hotel instead ofacquiring a franchise?3.2Evaluate the importance of various hotel rating systems.3.3Critically assess the trends that you feel will have the biggest impact on the futureof the global hospitality industry.4.Teaching MethodsLecture, Online resources application.Chapter 3 Rooms Division1.Learning Objectives1.1Outline the duties and responsibilities of key executives and department heads.1.2Draw an organizational chart of the rooms division of a hotel and identify theexecutive committee members.1.3Describe the main functions of the rooms division departments.1.4Describe property management systems and discuss yield management.1.5Calculate occupancy percentages, average daily rates, and actual percentage ofpotential rooms revenue.1.6Outline the importance of the reservations and guest services functions.1.7List the complexities and challenges of the concierge, housekeeping, andsecurity/loss prevention departments.2.Contents2.1 The functions and departments of a hotel2.2Management structure and roles of departments2.3 Security/loss prevention2.4 Trends in hotel development and management3.Review and Discussion3.1Briefly define the purpose of a hotel. Why is it important to empathize with theculture of guests?3.2List the main responsibilities of the front- office manager.3.3What are the benefits of using a central reservation system?3.4Why is the concierge an essential part of the personality of a hotel?3.5Explain the importance of accident and loss prevention. What security measures aretaken to protect guests and their property?4.Teaching MethodsLecture, Online resources application.Chapter 4 Food and Beverage1.Learning Objectives1.1Describe the duties and responsibilities of a food and beverage director and otherkey department heads.1.2Describe a typical food and beverage director’s day.1.3State the functions and responsibilities of the food and beverage departments.1.4Perform computations using key food and beverage operating ratios.2.Contents2.1 Food and beverage management2.2 Kitchen2.3 Stewarding department2.4 Catering department2.5 Sustainable wine production2.6 Sustainable brewing2.7 Trends in the beverage industry3.Review and Discussion3.1Briefly describe the challenges a food and beverage director faces on a daily basis.3.2List the measures used to determine the food and beverage department’s profit andloss.3.3Explain the problems a hotel faces in making the following departments profitable:restaurants, bars, and room service.3.4Explain the importance of the catering department for a hotel and list theresponsibilities of a catering sales manager (CSM).4.Teaching MethodsLecture, Online resources application.Chapter 5 The Restaurant Business and Management1.Learning Objectives1.1Describe a restaurant’s front of the house.1.2Explain how restaurants forecast their business.1.3Describe restaurant service.1.4Describe front- and back-of-the-house systems.1.5Outline back-of-the-house operations.1.6Summarize restaurant management financials.2.Contents2.1 The restaurant business2.2 Franchises2.3 Sustainable restaurant operations2.4 Back-of-the-house operation2.5 Restaurant management financials2.6 Trends in the restaurant industry3.Review and Discussion3.1Most restaurants forecast a budget on a weekly and monthly basis, one that projectssales and costs for a year in consideration of guest counts and the average guest check.3.2To operate a restaurant, products need to be purchased, received, and properlystored.3.3Food production is determined by the expected business for the next few days. Thekitchen layout is designed according to the sales forecasted.3.4Good service is very important. In addition to taking orders, servers act assalespersons for the restaurant.3.5The front of the house deals with the part of the restaurant having direct contactwith guests, in other words, what the guests see—grounds maintenance, hosts/ hostesses, dining and bar areas, bartenders, bussers, and so on.3.6The back of the house is generally run by the food service/kitchen manager, andrefers to those functional areas and tasks with which guests usually do not come in contact. This includes purchasing, receiving, storing/issuing, food production, stewarding, budgeting, accounting, and control.4.Teaching MethodsLecture, Online resources application.Chapter 6 Tourism and managed services1.Learning Objectives1.1Summarize the historical impact of transportation on tourism.1.2Define tourism and describe the important international tourism organizations.1.3Describe the benefits and prospects of tourism.1.4Describe the economic impact of tourism.1.5Identify the promoters of tourism.1.6Summarize the sociocultural impact of tourism.1.7Describe ecotourism.2.Contents2.1 The historical impact of transportation on tourism2.2 What is tourism in the 21st century?2.3 The economic, social and cultural impact of tourism2.4 Ecotourism2.5 Sustainable tourism2.6Cultural, heritage, nature, and volunteer tourism2.7Trends in tourism and travel3.Review and Discussion3.1Give a broad definition of tourism and explain why people are motivated to travel.3.2explain the objectives of the UNWTO. What are the characteristics of the travel andtourism industry according to the UNWTO and the WTTC?3.3Choose a career in the tourism business and give a brief overview of what yourresponsibilities would be.3.4Discuss the positive and negative impacts that tourism can have on a country inrelation to tourism pollution and ecotourism.4.Teaching MethodsLecture, Online resources application.Chapter 7 Recreation, Attractions, and Clubs1.Learning Objectives1.1Discuss the relationship of recreation and leisure to wellness.1.2Explain the origins and extent of government-sponsored recreation.1.3Distinguish between commercial and noncommercial recreation.1.4Identify different types of major attractions in China and globally.2.Contents2.1 Recreation, leisure and wellness2.2 Government-sponsored recreation3.2Commercial recreation attractions3.3Managing attractions3.4Noncommercial recreation2.6 Trends in recreation and leisure3.Review and Discussion3.1Define recreation and its importance to human wellness. What factors affect anindividual’s decision to participate in recreational activities?3.2Describe three recreation activities that are sponsored by the Chinesegovernment and identify the superiority of the socialist system.3.3Briefly describe the difference between commercial and noncommercial recreation.4.Teaching MethodsLecture, Online resources applicationChapter 8 Gaming Entertainment1.Learning Objectives1.1Outline the history of modern casinos.1.2Describe the various components of modern casino hotels.1.3Explain how casinos have been integrated into larger hospitality operations.1.4Understand the basic principles of casino operations.1.5Discuss the different positions within the gaming industry.2.Contents2.1 Historical review of gaming entertainment2.2Case of Macau2.3Working in a casino resort2.4Sustainability in gaming entertainment2.5Trends in the gaming entertainment industry3.Review and Discussion3.1What defines a gaming entertainment business?3.2Explain the attraction of gaming entertainment as a tourist.3.3Why is it necessary for strict regulations to be in force on the casino floor?3.4How are hotel operations in a gaming entertainment business different from hoteloperations in a nongaming environment?4.Teaching MethodsLecture, Online resources applicationChapter 9 Meetings, Conventions and Expositions1.Learning Objectives1.1List the major players in the convention industry.1.2Describe destination management companies.1.3Describe the different aspects of being a meeting planner.1.4Explain the different types of meetings, conventions, and expositions.1.5List the various venues for meetings, conventions, and expositions.2.Contents2.1 Development of the meetings, conventions, and expositions industry2.2 Key players in the industry2.3 Types of meetings, conventions, and expositions2.4 Historical associations2.5 venues for meetings, conventions, and expositions1.6Sustainable meetings, conventions, and expositions2.6 Trends in meetings, conventions, and expositions3.Review and Discussion3.1Which new technologies are being used in meetings and conventions?3.2Why are cruise ships being increasingly used as venues for meetings?3.3Discuss the role and functions of a DMC.3.4Outline the format of a typical convention program.4.Teaching MethodsLecture, Online resources applicationChapter 10 Special Events1.Learning Objectives1.1Define a special event.1.2Describe what event planners do.1.3Classify special events.1.4Outline the skills and abilities required for event management.1.5Identify the main professional organizations and associations involved with thespecial events industry.2.Contents2.1 Classifications of special events2.2What event planners do2.3Required skills and abilities for event management2.4Special event organizations2.5Sustainability in special events2.6 Trends in the special events industry3.Review and Discussion3.1What are the responsibilities of an event planner?3.2What are the challenges for event planners and managers?3.3Describe three of the classifications of special events.3.4Describe what organizers should do for crisis management.4.Teaching MethodsLecture, Online resources applicationChapter 11 Leadership and Management1.Learning Objectives1.1Identify the characteristics and practices of leaders.1.2Define leadership.1.3Identify the characteristics and practices of management.1.4Define management.1.5Differentiate between leadership and management.1.6Discuss ethics in hospitality.2.Contents2.1 Leadership in hospitality management2.2Sustainable leadership2.3 Ethical dilemmas in hospitality2.4 Trends in leadership and management3.Review and Discussion3.1Give examples of the management functions as they apply to the hospitalityindustry.3.2Discuss the changing role of managers.3.3Define leadership and name the essential qualities of a good leader.4.Teaching MethodsLecture, Online resources application六、课程考核（一）考核方式考试（二）成绩构成平时成绩占比：40% 期末考试占比：60%（三）成绩考核标准1. Assessment:Presentation: Content (40%) + Structure (30%) + Oral Presentation (15%) + Aesthetics (15%)Reading Report: Content (40%) +Structure (30%) + Grammar (20%) + Aesthetics (10%)2. Class Attendance3. Finals七、推荐教材和教学参考资源1.Walker, J. R. (2017). Introduction to Hospitality (7th ed.). Prentice Hall.2.Ford, R.C., Sturman, M.C. & Heaton, C.P. (2012). Managing Quality Service inHospitality: How Organizations Achieve Excellence in the Guest Experience. Pages 14-17.3.Weaver, D. & Lawton, L. (2014). Tourism Management, 5th Ed. Pages 50-60.4.Walker, J.R. (2013). Introduction to Hospitality, 6th Ed. Pages 354-356.5.UNWTO. (2019). Tourism Highlights. https:///10.18111/97892844211526.Weaver, D. & Lawton, L. (2014). Tourism Management, 5th Ed. Pages 286-295.7.Ford, R.C., Sturman, M.C. & Heaton, C.P. (2012). Managing Quality Service inHospitality: How Organizations Achieve Excellence in the Guest Experience.lard, N. (2006). Learning from the ‘wow’ factor- how to engage customers throughthe design of effective affective customer experiences. BT Technology, 24(1), 11-16.9.Calahan, M. (2014). What do the words hospitality and customer service mean to you?10.Coussement, M.A., Tanyatanaboon, M., Li, Z., Shportko, A. & Miao, L. (2014). Astrategy of duality: New choreography for the Marriott/Ritz-Carlton dance. Journal of Hospitality & Tourism Cases.。
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《导游接待英语》课程教学大纲一、课程基本信息1．课程编号：090213382．课程名称：导游接待英语3．英文名称：English for Tour Guides4．课程简介：该课程在于使学生了解导游服务的基本内容，包括导游“吃、住、游、购、娱”全程服务标准、欢迎词、欢送词、线路设计、途中讲解、景点讲解等；同时教授了问答法、分段讲解法、虚实结合法、制造悬念法等10种景点讲解方法，加深学生对导游业务知识的了解，培养学生跨交际能力。
导游接待英语这门课程使用《导游情景英语》这一教材，教材分为10个单元，每个单元分为3个小部分，包括背景知识介绍、对话和例句分析。
全书附有光盘、听力文本和参考答案，便于学生课后操练，巩固学习成果。
该课程是一门实用性很强的课，学生通过学习不仅提高口语，能进行简单的涉外导游工作，同时扩大知识面，不断完善认知结构，为学习专业课程和从事涉外导游工作奠定基础。
二、课程说明1．教学目的和要求：1)．培养学生的基本知识。
了解并掌握涉外导游的基本知识体系。
2)．培养学生的基本技能，掌握涉外导游基本用语，能在今后的涉外导游工作中熟练的运用。
2．先行课程：无3．周课时、总学时：2/324．开课学期：第三学期5．教学方法：讲授、情景再现。
6．考试方法：考勤占10%、平时作业20%、课堂表现20%、期末考试占50%。
7．实验、实习、作业：课堂讨论、对话。
8．教材：《导游情景英语》，牛百琳，高等教育出版社，2010。
9．教学参考资料：《涉外导游零起点》，刘哲，何琳，天津科技翻译出版社，2009.《涉外导游英语》，梁悦，蔡龙文，北京师范大学出版集团，2010.《导游英语》，朱华，高等教育出版社，2010.三、课程内容与教学要求Unit 1 Meeting the Tour Group一、教学要求：掌握基本的导游接站基本英语用语、欢迎词，并在实际工作中熟练运用。
二、教学重点：Know-how for Tour Guides of meeting the tour group教学难点：Welcome speech三、授课时数：理论4学时四、教学内容：Unit 1 Meeting the Tour GroupPart A Know –how for Tour Guides1、Preparations for Meeting the Tour Group2、Meeting Tourists at the Airport3、Additional Tips Tour GuidesPart B Listening ComprehensionSection 1 The Temple of EarthSection 2 The Tian’anmen SquarePart C Welcome SpeechWelcome Speech by the Local GuidePart D Situational DialoguesThe Great WallPart E Introduction to Tourist SitesThe Former Imperial PalacePart F Optional Exercises1．Translation2．ABC About the Chinese CultureUnit Five Hotel Check‐in—Travel in Anhui一、教学要求：掌握入住酒店的基本用语，在实际工作中熟练运用。
二、教学重点：The dialogue of hotel check-in教学难点：The dialogue of hotel check-in三、授课时数：理论4学时四、教学内容：Unit Five Hotel Check‐in—Travel in AnhuiPart A Know‐how for Tour Guides1．Hotel Check‐in2．Room Standard3．Additional Tips for Tour GuidesPart B Listening ComprehensionSection1 Bao Gong’s Memorial HallSection2 XidiPart C Situational DialoguesMount HuangPart D Introduction to Tourist SitesMount JiuhuaPart E Methods of IntroductionMethod of Question‐and‐answer IntroductionPart F Optional Exercises1．Readings—Hongcun2．Translation3．ABC About the Chinese CultureChinese BuddhismUnit Six Foods and Beverages—Travel in Jiangsu一、教学要求：掌握用餐的英语基本用语，在实践工作中熟练运用。
二、教学重点：The dialogue of dishes教学难点：The dialogue of dishes三、授课时数：理论4学时四、教学内容：Unit Six Foods and Beverages—Travel in JiangsuPart A Know‐how for Tour Guides1．Changing Dishes2．Unwilling to Have Meals Together3．Additional Tips for Tour GuidesPart B Listening ComprehensionSection1 Dr．Sun Yat‐sen’s MausoleumSection2 Nanjing MuseumPart C Situational DialoguesZ houzhuangPart D Introduction to Tourist SitesZ huozheng GardenPart E Methods of IntroductionMethod of Introduction with a Focus on Key EventsPart F Optional Exercises1．Readings—Li Garden2．Translation3．ABC About the Chinese CultureChinese GardensUnit Three On‐the‐way Introduction—Travel in Shandong一、教学要求：掌握在导游实务工作中用英文进行途中讲解的基本用语。
二、教学重点：On‐the‐way Introduction教学难点：On‐the‐way Introduction三、授课时数：理论4学时四、教学内容：Unit Three On‐the‐way Introduction—Travel in Shandong Part A Know‐how for Tour Guides1．On the Way to Tourist Sites2．Taboos of Guiding Service on the Way3．Additional Tips for Tour GuidesPart B Listening ComprehensionSection1 Baotu SpringSection2 Penglai PavilionPart C On‐the‐way IntroductionOn the Way from Jinan to QufuPart D Situational DialoguesConfucius TemplePart E Introduction to Tourist SitesMount TaiPart F Optional Exercises1．Translation2．ABC About the Chinese CultureConfucianismUnit Four Introduction of Tourist Sites—Travel in Henan一、教学要求：掌握在导游实务中用英文进行景点讲解。
二、教学重点：Introduction of Tourist Site s教学难点：Introduction of Tourist Site s三、授课时数：理论4学时四、教学内容：Unit Four Introduction of Tourist Sites—Travel in Henan Part A Know‐how for Tour Guides1．Sightseeing Tempo2．Introduction for Different Tourists3．Additional Tips for Tour GuidesPart B Listening ComprehensionSection1 Yin RuinsSection2 White Horse TemplePart C Situational DialoguesShaolin TemplePart D Introduction to Tourist SitesLongmen GrottoesPart E Methods of IntroductionMethod of Narrative IntroductionPart F Optional Exercises1．Readings—A City Tour of Kaifeng2．Translation3．ABC About the Chinese CultureChinese WushuUnit Ten Shopping—Travel in Sichuan一、教学要求：掌握在导游实务中带领游客进行购物的英文日常用语。
二、教学重点：Tips for Tour Guides on shopping教学难点：Tips for Tour Guides on shopping三、授课时数：理论4学时四、教学内容：Unit Ten Shopping—Travel in SichuanPart A Know‐how for Tour Guides1．Entertainments2．Shopping3．Additional Tips for Tour GuidesPart B Listening ComprehensionSection1 Wuhou TempleSection2 Du Fu’s Thatched CottagePart C Situational DialoguesDujiangyan Irrigation ProjectPart D Introduction to Tourist SitesThe Taoping Qiang Stockaded VillagePart E Methods of IntroductionMethod of Section‐by‐section IntroductionPart F Optional Exercises1．Readings—Sanxingdui Museum2．Translation3．ABC About the Chinese CultureChinese Taoismunit Twelve Sending off the Tour Group—Travel in Guangxi一、教学要求：掌握在导游实务中送别游客的英文用语。