初级新编剑桥商务英语听力部分
剑桥商务英语听力原文(挂网)
Obviously the benefits of proper planning are very important—and will certainly help to reduce nerves. However there are other things that you can do to fully take control of the nerves before you present.Physical techniquesThe benefits of breathing are often overlooked but this one simple technique can really help to calm you and slow you down. When you are nervous you probably also speed up your speech. So controlling the speed that you speak at is a good way to help control your nerves. Of course, as you can imagine, there are lots of other physical strategies that people employ to help reduce nerves and focus their minds.Psychological techniquesThere are also some key psychological techniques that you can apply to help you to kick out those negative thoughts that can creep into your mind and reduce your confidence.These techniques can help you to maintain a positive mental attitude towards your presentation and help you remain in control if any negative thoughts start to creep into your mind. One technique is to imagine that the presentation has just taken place – and that it was successful.Spend time imagining that success—and how you feel at that time. Imagine the voices and other sounds that you hear at the end of the presentation and what the audiences’ faces look like and what else you can see in the room. Take time to imagine all of the positives about the presentation that made it a success.A lot of the time our imagination focuses on the negatives—so forcing it to focus on the positive can help to turn things around and will help build your confidence.Rehearsing the presentationRehearsing your presentation is essential for practicing and assessing your timekeeping, body language (such as eye contact and hand gestures), voice projection, pace of speech and logical order of content. It gives presenters a chance to amend their presentation and envisage how they will go about presenting on the day. It may be useful to record your voice on a mobile phone, or video yourself and watch it back, noting good points and areas for improvement.The more presentation experience you have the more confident you will feel and less nervous you become. Familiarize yourself with several techniques for overcoming presentation nervousness so that your next speaking engagement can be a fun and rewarding experience.。
BEC初级考试真题：听力部分
BEC初级考试真题：听力部分(EXIBITION)17 (WORKSHOP(S)) COMMUNICATION18 (SIMPLY) LEADERSHIP19 ACCOMMODATION / (ACCOMODATION)20 FITNESS CENTRE / FITNESS CENTER21 MOVING FORWARD22 (ENQUIRY / INQUIRY) FORM(S)Part 423 B 24 A 25 B 26 C 27 A 28 C 29 B 30 C听力原文：Listening Test 1This is the Business English Certificate Preliminary4, Listening Test I.Part One. Questions 1 to 8.For questions 1-8, you will hear eight shortrecordings. For each question, mark one letter(A, B or C) for the correct answer.Here is an example: Who is Emily going to write to?[pause]Man: Emily, that supplier we use has become very unreliable, and we've decided to look for another one.Woman: Seems a good idea.Man: We don't need to inform our clients, but could you send a note round to all our departments when we've decided who to replace the supplier with?Woman: Yes, of course.[pause]The answer is A.Now we are ready to start.After you bare listened once, replay each recording.[pause]One: What is the quotation for one thousand brochures with colour photos?[pause]Man: How much can you quote for our brochure order?Woman: If you want the colour photos, it'll be more expensive. Er, for two thousand, it'll be two thousand five hundred pounds, or for a thousand, it'll be one thousand, five hundred pounds. Without colour photos, the price goes down a bit.Man: How much?Woman: Er, for a thousand, it would be one thousand two hundred.[pause]Two: When will the new Personnel Officer start work?[pause]Woman: Jane is leaving next week, isn't she?Man: Yes. We recruited the new Personnel Officer in July, but because she has to relocate from Newcastle, I don't thinkshe'll be able to begin until October.Woman: Well, we'll need to arrange some temporary cover for September.Man: OK. I'll look into it.[pause]Three: Which pie chart is correct?[pause]Man: . . . and I'm pleased to report that here at WTM, our market share has increased by ten per cent, taking us ahead of our rivals PTA for the first time. Of course, AVC are still the market leaders with a fifty-five-per-cent share, so...[pause]Four: Why is Jane unhappy about Michael's report?[pause]Woman: Where's the report I asked for, Michael?Man: Sorry, Jane, it's here, just finished. It's a bit late, but...Woman: That doesn't matter. Has anyone else seen it?Man: I circulated copies internally. I thought you asked me to.Woman: Not before I'd checked it first. If you've made mistakes in it, it won't be very good for the department.[pause]Five: What is the woman's current job with BGT?[pause]Man: Can you tell me about your work with BGT?Woman: Well, I started in nineteen ninety-two as Account Manager. The General Manager was keen to promote young staff quickly, so shortly after that, I became Project Team Leader. My boss, the Project Manager, became General Manager last year.Man: And you were promoted?Woman: Yes, I took his place.[pause]Six: What does the speaker think the company should do?[pause]Man: So, what will you do to keep the business going through this difficult time?Woman: As a low-cost airline, we're happy with the numbers using the internet to reserve ticket and customers report that our prices are competitive. We now need to look atcutting back on in-flight catering, as sales of snacks ha really dropped recently.[pause]Seven: What does the woman need to get?[pause]Man: Is there a sound system in the seminar room?Woman: Well, we've got a microphone, and there's a video player there...Man: Mmm, I'm not sure the MD will use it. A flipchart is essential, though.Woman: Oh, I never thought of that, I'll fetch on now. Shall I remove the video?Man: No, leave it, I might use it in the afternoon[pause]Eight: Which graph shows the company figures?[pause]Man: Figures published today by the Falmouth Group received a mixed reaction. Although production costs increased at a slower rate during the second half of the year, profits continued to fall.[pause]That is the end of Part One.[pause]Part Two. Questions 9 to 15.Look at the notes below.Some information is missing. You will hear a mandiscussing an order from an office supply company.For each question, 9-15, fill in the missing information in the numbered space using a word number or letters.After you have listened once, replay the recording.You have ten seconds to read through the notes.[pause]Now listen, and fill in the missing information.Woman: Hello, Wilson's Office Supplies.Man: Hello, this is Gillmann International. I'm afraid the desk you delivered last week is too large. Could I change it for a smaller one?Woman: Yes, certainly. What is the name again?Man: Gillmann International, spelt G-I-double L-M-A-double N.Woman: Right. What's the date of that order?Man: The invoice is dated the fifth of July... . I can give you the order number: DT one, nine,oh, double five. ,Woman: Yes, here it is. Have you a copy of our catalogue there? You ordered the hundred andthirty-seven point five centimetre desk, didn'tMan: Yes, that desk is too wide. It's the smaller one I need - one hundred and thirty-onecentimetres wide.Woman: Yes, that's reference number ZY double eight-three-two-oh.Man: Yes, fine. And could you collect the other one whenyou deliver the new desk?Woman: Yes. This desk is cheaper, it's a hundred and seventy-nine pounds ninety-nine.., so that'll be... a hundred and sixty-two pounds with your normal ten-per-cent discount.Man: Good. Could you credit our account?Woman: Yes, that'll be twenty-seven pounds. We could deliver the new desk next Thursday, the fourteenth, or the following week on thenineteenth.Man: Urn, the later date is best. You've got our address.Woman: Yes. We'll put the credit through after delivery.Man: Good. Thanks for your help...[panse]Now listen to the recording again.[pause]That is the end of Part Two. You now have ten seconds to check your answers.[pause]Part Three. Questions 16 to 22.Look at the notes below.Some information is missing.You will bear a man giving a presentation about Arlington Park, a training centre for managers.For each question, 16-22, fill in the missing information in the numbered space using one or two words.After you bare listened once, replay the recording.You have ten seconds to look at the form.[pause]Now listen, and complete the form.Man: Hello, everyone. Thank you for coming to hear abont Arlington Park. Some of you know a lot about it already, but for people who don't, the first thing to say is that if you do want to see what sort of work we do, on every third Thursday in the month, there's an exhibition, so come along to that - you're very welcome.At Arlington Park, we aim to help you not only to get the most out of your staff, but also the most out of you yourself. Our next two weekend workshops are covering two very important areas in this field: on the tenth of June, we have a workshop on communication.Nothing could be easier in our modern world and yet nothing is more difficult, too. On the seventeenth of July, wehave a change in the programme; we previously advertised a course on using technology, but that day is now set aside for a course called simply 'Leadership', run by one of our best trainers, Richard Gordon.You probably know his management books.The one-day weekend workshops are just one of the types of courses we offer. We also offer three-day programmes, and these include accommodation. I'll leave a pile of leaflets about those with you, so that you can look at them at your leisure.Arlington Park is very well equipped, and managers always enjoy their stay. Our facilities are excellent, and we have special training suites, as well as a fitness centre.Every quarter, we publish a magazine - I've got a few copies here for those of you who haven't seen it before. We've just changed the name; it used to be Developing People, now it's called Moving Forward. The articles in it are written by the trainers and by the managers attending our courses.If anyone would like to go on our mailing list, would you please fill in one of these enquiry forms and leave it at reception? I'll pick up all the forms at the end of the morning. Now, onto more detail...[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now bare twenty seconds to check your answers.[pause]Part Four. Questions 23 to 30.You will hear an interview with John Winterman,the Managing Director of a sports-equipment manufacturing company called Turners.For each question, 23-30, mark one letter (A, B orC) for the correct answer.After you have listened once, replay the recording.You now have forty-five seconds to read through the questions.[pause]Now listen, and mark A, B or C.Woman: ... and this morning, we welcome John Winterman, Managing Director of Turners, the sports company which manufactures golf and tennis equipment.Man: Morning.Woman: So, John, you took charge of the company after a management buy-out. What made you and the other managers sure that it would be a successful move?Man: Well, when we bought the business in nineteen ninety-seven, we knew there were financial problems to solve, including some hidden debts. But we felt the products themselves were really excellent, and a good basis from which to grow the company. And, although the brand image wasn't particularly well known, we felt it was possible to build on it.Woman: I see. I believe the previous owners weren't specialists in the field...Man: That's right.., they were a large engineering group called AFT.Woman: Did that cause any difficulties?Man: Yes. Although AFT used the same management systems as in its other -engineering - businesses, and these seemed to be working, the production system just wasn't right for a consumer goods company. Turners offers a wide range of products, and has a complex business mix as a result.Woman: I see. And how did their management systemaffect distribution?Man: Well, the first thing we realised was that, although there was an up-to-date computer system, it was impossible to follow the movement of products around the world. The items we manufactured had a different product number in each country! The methods of transport also varied enormously from one country to another, which made the invoices complicated.Woman: And what sort of service was the customer getting?Man: Well, it wasn't very efficient. Our customers, the sports outlets, complained that although they were usually on time, orders often had items missing. I think these outlets only stayed with us because there was still demand for our products.Woman: And how do you intend to promote the brand?Man: Well, with sports equipment, image is all important,because there's so much competition. Although AFT had been active in their promotions with sports clubs in the early days, they hadn't kept up their efforts. Consequently, many players, especially those still at schools, are unfamiliar with our name. Our aim now is to make Turners products a big name at all the important sports events across the world.Woman: What was your approach to reorganizing the company?Man: Well, the first thing we did was appoint new directors.Woman: And where did you start?Man: Well, we knew we had to spend money on marketing, but the most important thing was to introduce better management control of finances, and after that, to look very carefully at the organisation and cost of manufacturing.Woman: Did you make any changes there?Man: Oh, yes. To take one example, at one point we started out manufacturing tennis balls in Germany. But costs were lower in the Philippines. So in the end, we moved all our manufacturing there. By the end of this year, ninety-five per cent of our production will be there, although we are opening one small plant in Indonesia, too.Woman: And is the company on a better financial basis now?Man: Absolutely. We'll be in profit this year, and looking to expand.Woman: You plan to introduce new products then?Man: Yes. We've just launched a new product, a waterproof tennis ball, and we've signed contracts with several players from different countries to give us an international image, so I'm really pleased about that. But our key objective is to develop the products we have, such as tennis rackets, and improve them further.Woman: So the future looks promising.Man: It certainly does.Woman: Thanks, John.Man: Thank you.[pause]Now listen to the recording, again.[pause]That is the end of Part Four. You now have ten minutes to transfer your answers to your AnswerSheet.[pause]Note: Teacher, stop the recording here and time tenminutes. Remind students when there is one minute remaining.That is the end of the test.。
BEC商务英语(初级)听力练习试卷2(题后含答案及解析)
BEC商务英语（初级）听力练习试卷2(题后含答案及解析)题型有：1. 5 million. In the early days, Brown rejected the idea of a competitive pricing policy to establish the company. He always thought that product quality was more important to the company’s success. He believes this approach has helped make the company a market leader. Five years ago the company bought new machinery. This has been a success and they now intend to spend large sums on a new computer system. This will improve the speed of customer service. David Brown believes the workforce plays a large part in the success of his firm. There is a good relationship between management and staff. Basic pay is average for the area and holidays are standard but the company pays bonuses to staff when large orders are finished on time. Local government wants to encourage training schemes in the workplace and META has successfully applied to them for funding. META hopes that the company’s training scheme will increase productivity but they accept that money invested in training doesn’t guarantee this. META doesn’t have a large management structure and it has promoted most of its managers from within the company. Brown does not believe management qualifications are important and looks instead for people with a positive attitude towards the company. Brown believes his company can maintain its market position. He has invested a lot of money in the production process and is confident about the skills of his workforce. Marketing, however, is one part of the business he recognizes could get better.1．正确答案：1971 涉及知识点：听力2．正确答案：PRODUCT QUALITY 涉及知识点：听力3．正确答案：COMPUTER SYSTEM 涉及知识点：听力4．正确答案：BONUSES 涉及知识点：听力5．正确答案：FUNDING/MONEY/GRANTS 涉及知识点：听力6．正确答案：ATTITUDE 涉及知识点：听力7．正确答案：MARKETING 涉及知识点：听力PART FOUR听力原文：Woman: Are you going to launch simply yet another hot-drinks machine?Man: Definitely not. Some of you may think we’re going to launch simply yet another hot-drinks machine. Can you tell me what hot-drinks machine you use daily is like?Woman：Well, you put a coin in a slot and out comes a cup of something which tastes terrible. It’s supposed to be tea or coffee—but it doesn’t taste anything like either of these two drinks. Man: Oh, that is too bad. You know—and I feel the same way—we did an experiment recently involving a wide range of hot-drinks machines. And we found that over two-thirds of the people using them couldn’t tell whether they were drinking tea or coffee. That’s how awful the taste of the drink was in each case!Woman: So how about the hot—drinks machine in the past? Were they multi-functional?Man: Such machines have been in use far too long. Even the Ancient Greeks had such machines. Woman: Even the Ancient Greeks!? What did their machines provide?Man: Their machines didn’t provide you with tea or coffee when you put a coin in. They gave you something much better—holy water. And it seems they were used for a long time without any of the breakdowns that are so common today. Now this was over 2，000 years ago. And I’m sure they had similar machines long ago in Ancient China．Woman: What is new of your product?Man: So what is new? Well, this morning we are introducing a modern, hi-tech hot-drinks machine. Woman: So what is the difference between the normal and the new?Man: With the normal machines, you put a coin in the slot, press the appropriate button and the machine puts powder—tea, coffee, chocolate, milk—into a cup. Then it pours hot water over the powder. Well, unlike these old vending machines, our new vending machine uses boiling water and serves fresh coffee—not instant coffee—and fresh tea made with high quality tea-leaves rather than tea bags. Woman: It sounds wonderful. Anytime, anywhere there is such a machine I can enjoy a cup of fresh coffee or tea．Man: And there’s another feature. People don’t need coins to operate the new machine. Instead, they can use a special kind of credit card. In the machine itself there is a small computer. This computer makes a record of each card that is inserted—and, of course, the number of times the card is used. This is far more convenient than having to use a coin. Woman: It seems to be practical too—since most of hot-drinks machines are used in the workplace—that is, in offices, factories and warehouses. And some are used in clubs and leisure centers. So it’s an easy matter for my company to charge users like me at the end of every month—or every week. Man:We’ve now produced a free book containing advice about using the machine. You may take and have a look at it. Woman: Your machine must be very expensive. Can every workplace afford to own one?Man: No. Our company proposes to make it very easy for companies to buy the machine. We shall charge even less than the cost of making the machine, and so it will be very cheap. But we shall be the only people who can regularly service the machine. The special parts required for services and repairs are manufactured by us. No one else will be supplied with these parts. We shall also charge a realistic price to re-stock the machine each time it runs out of tea and coffee. All this is where our profits will come from. Woman: Well, I understand. If I have interest, I will contact you later.8．Most people didn’t knowA．how to use hot-drinks machines.B．whether they were drinking tea or coffee.C．how awful the hot drinks were.正确答案：B 涉及知识点：听力9．The Ancient Greeks used machines to serveA．hot drinks.B．drinks like tea and coffeeC．holy water.正确答案：C 涉及知识点：听力10．These machines were used more thanA．200 years ago.B．2，000 years ago.C．20，000 years ago.正确答案：B 涉及知识点：听力11．After first putting powder into a cup，ordinary hot-drinks machines，then addA．tea or coffee.B．milk.C．hot water.正确答案：C 涉及知识点：听力12．The new machine servesA．instant coffee and tea．B．fresh coffee and tea．C．coffee powder and tea bags.正确答案：C 涉及知识点：听力13．Every new machine containsA．a credit card.B．a special coin.C．a small computer.正确答案：C 涉及知识点：听力14．Most of these machines are used in A．offices，factories and warehouses. B．people’s homes.C．clubs and leisure centers.正确答案：A 涉及知识点：听力15．The company will make a profit when it A．sells books about using the machine. B．services and repairs the machine. C．sells each machine.正确答案：B 涉及知识点：听力。
BEC商务英语(初级)听力练习试卷10(题后含答案及解析)
BEC商务英语（初级）听力练习试卷10(题后含答案及解析)题型有：1.jpg />1．正确答案：DECEMBER 涉及知识点：听力2．正确答案：VENTURE 涉及知识点：听力3．正确答案：CONSULTING 涉及知识点：听力4．正确答案：CHINESE MEDICINE 涉及知识点：听力5．正确答案：ENVIRONMENTAL 涉及知识点：听力6．正确答案：INTERNET 涉及知识点：听力7．正确答案：CAPITAL 涉及知识点：听力PART FOUR听力原文：Woman: Good evening, this is Business World Tonight. It’s my pleasure to welcome Peter Brook from the New Zealand Kiwi Fruit Marketing Broad, the KMB for short. Good to have you. Peter First of all, for those people who may not have seen kiwi fruit, what are they?Man: Well, they are small green round fruit and they’re delicious. New Zealand now exports them more than any other fruit and vegetable, so kiwi fruit are very important to us economically. Of course，New Zealand is famous for lamp and wool production and trade involves these are still good. And these products are actually the biggest area in terms of export income.Woman: I see. Then can you tell me why the KMB was started?Man: Well, some years ago，kiwi fruit farmer found they were producing more fruit but the market was growing at the same rate. So the KMB was formed, partly to set up distribution to retailers and so on within New Zealand, but also to find more customers for kiwi fruit around the world, in other words, to make the export market bigger. Woman: I see. Now what do you do to find more customers around the world for a particular product, especially one which people have probably never seen before?Man: Well, there are a number of ways of doing this. Some marketing broads might do an international advertising campaign, so that when anybody in one of the target countries watches TV, they are certain to see the product. That’s fine, but of course it costs a lot and it’s not really suitable for our product. So we will approach it in a different way. We want to be certain that anyone who buys our product anywhere in the world has a guarantee that what they’re buying is of the highest quality. This is the best long-term policy. You can do all kinds of things, like selling at cost price at the beginning so that your product is cheaper than other competitors, but we didn’t think that will present the right image and in the end, you only have to rise your price anyway. Woman: So everything all comes down to how good your product is. Man: That’s right. Woman: And where do most export of kiwi fruit go?Man: Our market is expanding all the time. Our oldest market is in Europe and Japan, but demand is growing in Middle East and KoreA．Our latest destinations are South America and Vietnam. Woman: Really, so kiwi fruit are becoming truly international. Man: Yes. And kiwi fruit makes up currently 25% of all fruit exported by New Zealand. Woman: Do you expect any rise?Man: Yes, to 32% in five year’s time, a 7% increase we hope. Woman: How does the fruit get from the growers to the customers?Man: Most kiwi fruits are exported by sea though some are sent by air flight to Australia．The fruit comesinto the ports by truck after being packed by the growers at local packing stations. There is a plan forexpress rail transport in the future which should speed up things a bit more. Woman: And after the fruit arrive at the ports?Man: It stores on the ships in large wooden boxes. We send 15 million boxes out of the country on 80 ships, but that’s not enough. We are quite happy with the design of the boxes and we know we got exactly the right temparation on board for the fruit. In other words, our technology isn’t a problem. We simply need more ships to work efficiently as we’d like to. Woman: How do you see the future developing?Man: We hope to work out the ways to send the fruits even more quickly to our export markets to keep them as fresh as possible. Woman: Thank you Peter. One last question. Is kiwi fruit popular in New Zealand?Man：Yes. In fact it recently becomes the second biggest seller on the whole market. It’s overtaken the sales of pears and it will be a little while before we overtake apples. But that’s OK of course, because all New Zealand fruits are delicious.8．What fruit does New Zealand export most?A．Kiwi fruitB．pearC．apple正确答案：A 涉及知识点：听力9．Which is NOT the reason the KMB formed for?A．to establish kiWi fruit distribution within New ZealandB．to find more kiwi fruit export marketsC．to compete with the lamb and wool export正确答案：C 涉及知识点：听力10．What is KMB’s marketing strategy?A．to sell at cost price at the beginningB．to emphasize the quality of the kiwi fruitC．to launch an advertising campaign正确答案：B 涉及知识点：听力11．What is the newest export market KMB developed?A．South America and VietnamB．Middle East and KoreaC．Europe and Japan正确答案：A 涉及知识点：听力12．How much increase does Peter expect to have in five—year’s time? A．25%B．32%C．7%正确答案：C 涉及知识点：听力13．Which is not the present kiwi fruit export transportation method? A．by marineB．by airC．by train正确答案：C 涉及知识点：听力14．What is KMB’s future developing plan?A．to improve the wooden box designB．to improve delivery efficiencyC．to hire more ships to export kiwi fruit正确答案：B 涉及知识点：听力15．What is the best seller fruit in New Zealand?A．Kiwi fruitB．pearC．apple正确答案：C 涉及知识点：听力。
初级新编剑桥商务英语第三版听力原文
初级新编剑桥商务英语第三版听力原文全文共3篇示例，供读者参考篇1Title: Original Listening Text from Cambridge English for Business 3rd EditionUnit 1: Introducing the BusinessPart 1: Company BackgroundNarrator: Welcome to the first unit of Cambridge English for Business 3rd Edition. In this unit, we will be introducing the concept of a business and discussing the background of a company. Let's listen to a conversation between two colleagues, Mike and Sarah, as they discuss their company's history.Mike: So Sarah, can you tell me a bit about the background of our company?Sarah: Sure, our company was established in 1998 by a group of entrepreneurs who saw a gap in the market for innovative technology solutions. Since then, we have grown to become a global leader in the IT industry.Mike: That's impressive. What are some of the key milestones in our company's history?Sarah: Well, in 2005, we launched our flagship product, which revolutionized the way businesses handle data storage. And in 2010, we expanded into new markets in Asia and Europe, further solidifying our presence in the industry.Mike: It sounds like our company has come a long way since its inception. What sets us apart from our competitors?Sarah: I think it's our commitment to innovation and excellence. We are constantly striving to stay ahead of the curve and deliver cutting-edge solutions to our clients. This has helped us build a strong reputation in the market.Narrator: Thank you for listening to this conversation on company background. In the next part, we will discuss the importance of market research in business. Stay tuned!Part 2: Market ResearchNarrator: In this part, we will explore the concept of market research and how it can benefit businesses. Let's listen to a discussion between two marketing executives, Jane and Tom, as they talk about the importance of conducting market research.Jane: Tom, why do you think market research is essential for businesses?Tom: Well, market research provides valuable insights into consumer preferences, market trends, and competitor strategies. By understanding the needs and wants of their target audience, businesses can tailor their products and services to meet customer demand effectively.Jane: That makes sense. How can market research help businesses make informed decisions?Tom: Market research allows businesses to gather data on consumer behavior, competitor performance, and market conditions. This information can help businesses identify new opportunities, anticipate market trends, and make strategic decisions that will drive growth and profitability.Jane: It sounds like market research can be a powerful tool for businesses. How can small businesses benefit from market research?Tom: Even small businesses can benefit from market research by gaining a deeper understanding of their target market, identifying niche opportunities, and assessing thecompetitive landscape. This can help them make informed decisions and compete effectively in the market.Narrator: Thank you for listening to this discussion on market research. In the next unit, we will explore the role of communication in business. Stay tuned!End of Unit 1This is just a sample of the original listening text from Cambridge English for Business 3rd Edition. The full version of the textbook contains a wide range of listening materials that cover various business topics in depth. We hope you found this sample text helpful in improving your listening skills and understanding of business concepts. Thank you for listening!篇2Cambridge English for Business is a series of self-study or classroom courses for professional English learners. The series is designed to improve communication skills and provide a strong foundation in the language for work-related purposes. The third edition of Cambridge English for Business offers updated content and a variety of activities to help learners engage with the material.One key component of the Cambridge English for Business series is the listening section. Listening is a crucial skill for effective communication in the business world, as it allows professionals to understand instructions, conversations, and presentations. The listening section in the third edition of the series is designed to expose learners to a range of accents and speech patterns, helping them become more comfortable with understanding English spoken in different ways.Each unit in the Cambridge English for Business series includes a listening task that focuses on a specific aspect of business communication. For example, learners may listen to a simulated business meeting, a customer service call, or a presentation. The materials are authentic and relevant toreal-world business situations, providing learners with valuable exposure to business English in context.In addition to listening practice, the Cambridge English for Business series also includes activities to help learners develop their listening skills. These activities may include pre-listening tasks to set the context, comprehension questions to check understanding, and post-listening activities to reinforce learning. Learners have the opportunity to practice listening for gist,specific information, and detail, as well as to improve their ability to identify key points in a conversation or presentation.Overall, the listening section in the third edition of Cambridge English for Business is a valuable resource for professionals looking to improve their listening skills in a business context. With a focus on authentic materials, relevant content, and varied activities, the series provides learners with the tools they need to succeed in the global business environment.篇3Cambridge English for Business第三版是一套专门设计用于商务英语听力训练的教材。
初级新编剑桥商务英语第三版听力原文
初级新编剑桥商务英语第三版听力原文全文共10篇示例，供读者参考篇1Hi there! Here's a fun and simplified version of the listening passage from the Cambridge Business English Third Edition:Title: A Busy Day at the OfficeMy name is Peter, and I work in a big office. Today was a really busy day for me! In the morning, I had to answer lots of emails from customers. They had questions about our products, and I had to make sure to reply to them quickly.After that, my boss called a meeting with the whole team. We had to talk about a new project we're working on. Everyone had to share their ideas and opinions. It was a bit stressful, but we managed to come up with a great plan in the end.During lunchtime, I went out with my colleagues to grab some food. We talked about our weekend plans and shared funny stories. It was nice to take a break and relax for a bit.In the afternoon, I had a phone call with a client from another country. We had to discuss a partnership deal andnegotiate the terms. It was a bit challenging because of the language barrier, but we managed to find a solution that worked for both of us.By the time the workday was over, I was exhausted but proud of all the things I had accomplished. Being a part of a team and working together to achieve our goals is really rewarding.I can't wait to see what tomorrow brings at the office! Working in a busy office can be tiring, but it's also a lot of fun. I love my job!篇2Good morning, everyone! Today, I want to share with you some interesting things I learned from the Junior Cambridge Business English Third Edition listening exercises. It was super fun and I hope you enjoy listening to it as much as I did!In the first listening exercise, we heard a conversation between a customer and a sales assistant in a clothing store. The customer was looking for a red sweater but couldn't find the right size. The sales assistant was very helpful and suggested looking for a similar style in a different color. In the end, thecustomer found a beautiful blue sweater and was very happy with their purchase.Next, we listened to a phone call between a customer and a hotel receptionist. The customer was calling to make a reservation for a room, but all the standard rooms were fully booked. The receptionist offered a deluxe room at a discounted rate, which the customer happily accepted. It was great to see how they worked together to find a solution that made both parties happy.In another listening exercise, we heard a dialogue between two colleagues discussing their upcoming presentation. They talked about dividing the tasks and making sure everything was prepared on time. It was a good lesson in teamwork and organization, which are important skills to have in the business world.Lastly, we listened to a meeting between a manager and their team members. The manager discussed the company's sales targets and congratulated everyone on their hard work. They also talked about upcoming projects and how to improve communication within the team. It was inspiring to see how they worked together to achieve their goals.Overall, the listening exercises in the Junior Cambridge Business English Third Edition were not only educational but also a lot of fun. I learned a lot about how to communicate effectively in a business setting and how important teamwork and organization are. I can't wait to practice more and improve my English skills even further. Thank you for listening!篇3Hey guys, let's listen to the new Cambridge Business English Third Edition Listening.Unit 1: Making IntroductionsHey, my name is Amy. What's your name?Hi Amy, I'm Jack. Nice to meet you.Nice to meet you too, Jack. So, what do you do?I work in marketing. How about you?I'm in sales. Do you enjoy your job?Yes, I love it. How about you?I love it too. It's great to meet someone who enjoys their job.Unit 2: Talking about JobsHey, do you know what Jessica does for a living?I think she works in finance.Oh, that's cool. What about Tom?I heard he's a lawyer.Wow, that's impressive. And what do you do?I'm a teacher.That's awesome. I bet you're a great teacher.Unit 3: Making AppointmentsHey, are you free on Friday afternoon?I think so. What's up?Let's meet for coffee. How about 3 pm?Sounds good to me. See you then.Great. See you on Friday.Unit 4: Discussing PlansHey, do you have any plans for the weekend?Not yet. What about you?I'm thinking of going hiking. Do you want to come?That sounds fun. Count me in!Awesome. Let's make it a great weekend.Unit 5: Talking about TravelHey, have you ever been to Paris?Yes, I went last summer. It was amazing.I'm so jealous. I want to visit Paris too.You should definitely go. It's a beautiful city.I'll start planning my trip right away.Alright, guys, that's it for today's listening. Remember to practice your English every day and keep improving. See you next time!篇4Title: My First Encounter with Cambridge Business EnglishHi guys! Today I'm gonna share with you my super exciting experience with Cambridge Business English. So, last month, my teacher introduced us to this new textbook called "Cambridge Business English" and said it's gonna help us learn English for work in the future.At first, I was like, "What? Business English? Isn't that for grown-ups?" But then my teacher explained that knowing business English can actually help us communicate better in all kinds of situations, not just at our jobs.So, we started our first lesson and it was all about making phone calls. We learned how to introduce ourselves, ask for someone, and leave a message. It was so cool because we got to practice calling each other in class and pretend to be real business people.Then, we moved on to writing emails. It was a bit tricky at first, but our teacher taught us how to write formal emails and how to use the right vocabulary. We even wrote an email to a pretend client asking for more information about a product. It was like we were real professionals!Next, we learned about meetings and how to participate in them. We practiced speaking up in a meeting and sharing our ideas. It was fun because we got to role-play different scenarios and pretend to be the boss or a colleague.Overall, I had so much fun learning with Cambridge Business English. It made me realize that English is not just a school subject, but a language that can help me in the real world. I can'twait to learn more and become a pro at business English! Thanks, Cambridge!篇5Hello everyone! Today I'm going to tell you about the new edition of Cambridge Business English Listening Book. It's super cool and helps you improve your English listening skills.In the book, you can find lots of interesting conversations between different people in business situations. For example, there's a conversation between a boss and an employee about a project deadline. The boss is asking the employee if they can finish the project on time, and the employee is explaining the challenges they are facing. It's really fun to listen to and helps you understand how English is used in real-life situations.There are also exercises in the book to test your listening skills. You have to listen to a conversation and answer questions about it. It's like a game and makes learning English more interactive and enjoyable.One of my favorite parts of the book is the role-play section. You can act out different scenarios with a partner, like negotiating a deal or giving a presentation. It's a great way to practice your speaking and listening skills at the same time.Overall, the Cambridge Business English Listening Book is a super helpful resource for improving your English skills in a fun and engaging way. I highly recommend it to anyone who wants to become better at English. Hope you check it out and have fun learning! Bye!篇6Title: My First Cambridge Business English Listening BookHi everyone! Today I want to share with you my experience of using the new edition of Cambridge Business English Listening Book. It's super awesome and fun to learn English in a business way!First of all, the book has a lot of cool dialogues between different characters in a business setting. It's like listening to a story while learning new words and phrases. I love imagining myself as one of the characters in the dialogues, practicing my English pronunciation and intonation.In addition to the dialogues, there are also exercises and activities to help me practice what I've learned. It's like playing games while learning English! I especially enjoy the listening exercises where I have to listen carefully and answer questions. It helps me improve my listening skills a lot.Moreover, the book covers a wide range of topics related to business, such as meetings, negotiations, presentations, and socializing. It's really useful for me to learn how to communicate effectively in a business environment. I feel more confident now when speaking English with my teachers and classmates.Overall, the Cambridge Business English Listening Book is a great tool for kids like me who want to improve their English skills in a fun and engaging way. I highly recommend it to all my friends who are learning English. Let's study hard and have fun together!That's all for today! Thank you for listening to my review. Bye-bye!篇7Hello everyone! Today I want to share with you some fun stories from the new edition of Cambridge English for Business. So grab a snack and let's get started!In the first lesson, we learned about introducing yourself in a business setting. It's important to give a firm handshake and make eye contact when meeting someone new. Remember to say your name clearly and speak with confidence.Next, we talked about making phone calls in English. It can be nerve-wracking to pick up the phone, but with practice, it gets easier. Make sure to speak clearly and politely, and don't forget to ask for the person you want to speak to by name.We also learned about conducting business meetings. It's important to have a clear agenda and stick to it. Make sure everyone has a chance to speak and don't be afraid to ask questions. Remember, teamwork makes the dream work!In the section on negotiations, we practiced role-playing different scenarios. It's important to be assertive but also flexible when trying to reach a resolution. Remember to listen to the other person's point of view and work together to find a win-win solution.Lastly, we discussed writing business emails. It's important to be professional and clear in your communication. Make sure to proofread your emails before sending them and always include a clear subject line.I hope you enjoyed these tips from Cambridge English for Business. Remember, practice makes perfect! Keep studying and soon you'll be a pro at business English. Thanks for listening!篇8Hello everyone! Today I'm going to tell you about a story I read in my new Cambridge Business English book. It's all about listening skills in the office. I hope you enjoy it!The first story is about a woman named Sarah who works in a big company. She has a meeting with her boss and some colleagues. They are discussing a new project. Sarah is a bit nervous because she has to speak in front of everyone. But she listens carefully to what they are saying and then she gives her ideas.The second story is about a man named Tom who is on a conference call with some clients. He is trying to understand what they need from his company. Tom listens carefully to their questions and answers them in a clear way. The clients are happy because Tom really listened to them.The third story is about a woman named Lisa who is in a training session. The trainer is talking about a new software that they will be using at work. Lisa listens carefully to the instructions and practices using the software. She is able to do her work much better because she listened carefully.So, the moral of the stories is that listening is really important in the office. If you listen carefully to your colleagues, clients, and trainers, you will be able to do your job better. So,always remember to listen carefully and pay attention in meetings, calls, and training sessions. That way, you can be a great employee and do well in your job!That's all for today's story. I hope you enjoyed it and learned something new. See you next time! Bye bye!篇9Title: Let's Learn Business English Together!Hey everyone! Today, let's talk about learning English for business! Have you ever heard of Cambridge English for Business? It's a really cool way to improve your English skills so you can do well in the business world.In the Cambridge English for Business book, there are lots of different topics to learn about like meetings, emails, phone calls, and presentations. You can learn how to talk to clients, how to write professional emails, and how to give a great presentation to your boss. It's super helpful for when you grow up and have a job!One of the best things about learning English for business is that you can practice listening to different accents. In the book, you can hear people from all over the world speaking English. It'sso cool to hear how different people sound when they speak English. You can learn to understand people from England, America, Australia, and lots of other countries.There are also fun activities in the book to help you practice your English skills. You can listen to conversations, answer questions, and even role play different business situations. It's like playing a game while you learn!So, if you want to be really good at English and do well in the business world when you grow up, make sure to check out Cambridge English for Business. It's a great way to learn and have fun at the same time. Let's learn together and become super successful in the future!篇10Hello everyone! Today I'm going to tell you all about the new edition of Cambridge Business English Listening. It's super cool and really fun to learn!In the new edition, we have lots of different topics to listen to. We can learn about meetings, presentations, phone calls, and lots more. The best part is, we can practice listening to real conversations that happen in the business world. It's like we're really there!We also get to hear from lots of different people in the recordings. There are men and women from different countries speaking English. It's so cool to listen to all the different accents and ways of talking.When we listen, we have to pay close attention to what people are saying. Sometimes they talk really fast and we have to be quick to understand. But if we listen carefully, we can pick up lots of new words and phrases to use in our own conversations.After listening, we can do fun activities like answering questions and practicing our speaking. It helps us get better at understanding English and speaking it confidently. Plus, it's just really fun to practice with our friends!So, if you want to improve your English and learn about the business world, the new edition of Cambridge Business English Listening is the way to go. It's like a super cool adventure in learning English!。
bec初级试卷
bec初级试卷一、听力部分（共30分）（一）听单词，选择正确的单词拼写（每题1分，共10分）1. A. _advertisement_ B. _advertisment_ C. _adverstisement_2. A. _productivity_ B. _prodactivity_ C. _productivety_3. A. _department_ B. _departement_ C. _departmant_4. A. _customer_ B. _costomer_ C. _costumer_5. A. _opportunity_ B. _oportunity_ C. _oppurtunity_6. A. _competition_ B. _compertition_ C. _compitition_7. A. _reception_ B. _receiption_ C. _recepition_8. A. _arrangement_ B. _arangement_ C. _arrangment_9. A. _personnel_ B. _personel_ C. _personeel_10. A. _procedure_ B. _procedur_ C. _procedue_（二）听简短对话，选择正确的答案（每题2分，共10分）1. What does the man want to do?A. Buy a new product.B. Return a product.C. Get some information about a product.2. How many people are going to the meeting?A. 3.B. 4.C. 5.3. Where is the woman's office?A. On the second floor.B. On the third floor.C. On the fourth floor.4. What time does the train leave?A. 9:00.B. 9:15.C. 9:30.5. What is the woman's job?A. A secretary.B. A manager.C. A salesperson.（三）听长对话，回答问题（每题2分，共10分）Conversation 1.1. What is the main topic of the conversation?A. A new project.B. A company's performance.C. Staff training.2. Who will be in charge of the new task?A. Tom.B. Mary.C. John.3. When will the work start?A. Next week.B. Next month.C. In two months.Conversation 2.4. What problem does the man mention?A. Lack of funds.B. Technical difficulties.C. Staff shortage.5. What solution does the woman suggest?A. Hiring more people.B. Cutting some costs.C. Seeking external help.二、阅读部分（共40分）（一）词汇选择（每题1分，共10分）1. Our company is looking for ways to increase _ (productivity / production) _.2. The _ (marketing / market) _ department is responsible for promoting our products.3. We need to improve our _ (customer / custom) _ service.4. There is a lot of _ (competition / compete) _ in the market.5. The new _ (product / produce) _ has been very popular.6. We have to follow certain _ (procedures / process) _ in our work.7. The _ (personnel / people) _ in our company are very professional.8. She has a lot of _ (opportunities / oppurtunities) _ for career development.9. The _ (reception / receive) _ area needs to be redecorated.10. Our _ (arrangements / arangements) _ for the conference are almost complete.（二）阅读理解（每题3分，共30分）Passage 1.Business meetings are an important part of corporate life. They can be used to discuss new projects, review progress, or make important decisions. However, many meetings are not as effective as they could be. There are several reasons for this.One problem is that meetings are often not well - planned. People may not know the purpose of the meeting in advance, or there may be no clear agenda. This can lead to a lot of wasted time as people discuss irrelevanttopics. Another issue is that some people dominate the conversation, while others are too shy to speak up. This means that not all ideas are heard and considered.In addition, meetings can sometimes be too long. People may start to lose focus and become bored, especially if there are no breaks. This can also affect the quality of the decisions made.1. What is the main idea of this passage?A. Business meetings are very important.B. There are problems with business meetings.C. How to make business meetings more effective.2. According to the passage, why are some meetings not well - planned?A. People are too busy to plan.B. There is no one in charge of planning.C. People may not know the purpose or there is no clear agenda.3. What does the passage say about people in meetings?A. Everyone participates equally.B. Some people talk too much while others are too quiet.C. People are always focused.Passage 2.Online shopping has become increasingly popular in recent years. It offers many advantages over traditional shopping. For example, it is very convenient. You can shop from the comfort of your own home, at any time ofthe day or night. There is also a wider range of products available online than in most physical stores.However, there are also some disadvantages. One problem is that you cannot see or touch the products before you buy them. This can make it difficult to judge the quality. Another issue is that there may be security risks, such as the possibility of your personal information being stolen.Despite these problems, online shopping is likely to continue to grow. Many companies are working hard to improve the online shopping experience, for example by offering better product descriptions and more secure payment systems.1. What are the advantages of online shopping according to the passage?A. It is cheaper.B. It is convenient and has a wide range of products.C. You can get better service.2. What are the disadvantages of online shopping?A. You have to wait a long time for delivery.B. You can't see or touch the products and there may be security risks.C. There are fewer products available.3. What are companies doing to improve online shopping?A. Offering free delivery.B. Offering better product descriptions and more secure payment systems.C. Reducing prices.三、写作部分（共20分）（一）写一封电子邮件（10分）你是一家公司的员工，你的名字是John。
商务英语 BEC初级听力(超详细讲义)
BEC初级听力第一课时听力考试介绍40 分钟（30+10）4个部分30个题两种题型：选择、填空（14，23）听力来源：真实、没有偏见，都与商务有关包括访谈、打电话、面对面的交谈、记录片目的：测试听力技巧和策略四个部分：1部分：8段很短的谈话或独白（15-30秒）2部分：一段简短谈话或独白（90秒）3部分：一段独白（2分钟以内）4部分：一篇较长的正文（3分钟）1部分：选择题 8个3选项：文字、图片、图表、示意图测试重点：测试学生1 理解口语2 获取事实性信息：名字、时间、地点、图表趋势、地图上/房间中某处位置等2 部分填空题 7个试题：表格、统计表、图表、便条测试重点：数字：日期、价格、百分比、数量、金额3 部分填空题 7个试题：表格、记录测试重点：单词4 部分选择题 8个3选项：文字内容：1. 一个人的独白；2. 两个人对话、访谈、谈话；3. 三个人讨论、会话测试重点：1. 理解主旨的能力2. 获取具体、详细信息的能力3. 了解说话人意见的能力试听体验Test 1Part 11 Why does the woman want the job？A to reduce travel timeB to learn about the computersC to earn more money2 When is the trade fair3 What is the purpose of today's meeting？A to discuss a merger planB to obtain some adviceC to sign a contract4 Which chart shows this year's sales5 How much will Emma's hotel bill be6 What will the finance company give advice about？A buying sharesB setting up a small businessC paying less tax7 Which graph are they looking at8 What's the problem with the seminar？A the speaker's availabilityB the size of the roomC the low number of bookings听力原文：Listening Test 1This is the Business English Certificate Preliminary 2,Listening Test 1. [pause]Part One. Questions 1 to 8.For questions 1-8 you will hear eight short recordings. For each question, mark one letter (A,B or C) for the correct answer.Here is an example: When were the machine parts sent[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it’s already the first today…but wait …no, it’s OK. They were sent out on the thirty-first.Woman: Good. He’ll certainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why does the woman want the job[pause]Woman: I’m applying for that job in the Marketing Department, I’m tired of going all the way to Head Office every day! The Marketing office is just down the road from my house.Man: Mmm, you’d save money on train fares … But it’s only the same salary! Woman: I know, but I want to use my computer skills as well.[pause]Two: When is the trade fair[pause]Next year’s trade fair in Milan, usually the first week of June, is now on June the twenty-sixth and twenty-seventh. Its organizers are not happy –they were hoping that the fair would be on the twelfth and thirteenth. However, the situation in …[pause]Three: What is the purpose of today’s meeting[pause]Woman: When are you seeing Munro International about signing the distribution contractMan: Well, I’m meeting two of their directors today for lunch so I’ll make a dateto do that then.Woman: Fine. Are you going to talk about the merger over lunchMan: That’s the aim. When I asked our MD for his advice on the next step, he suggest this lunch meeting.[pause]Four: Which chart shows this year’s sales？[pause]Man: Looking at our main markets, Asia now represents fifty per cent of all sales. Europe and the USA are the other two main players, with sales in the USA are the thirty-eight per cent, unlike last year when Europe had the bigger share. [pause]Five: How much will Emma’s hotel bill be？[pause]Woman(1): Hello, it’s Emma MacDonald here from AB Electronics. I’d like to book a single room for the twenty-fifth please.Woman(2): Certainly. Single rooms are seventy-two pounds fifty per night, including breakfast.Woman(1): Oh… I see but my company uses the hotel regularly. We normally get a discount.Woman(2): Oh sorry. That’ll be sixty pounds per night then, sixty-five pounds fifty with breakfast.Woman(1): Oh, I won’t want breakfast.[pause]Six: What will the finance company give advice about[pause]…Call Walker’s Finance Company now. We are specialists in advising successful small businesses on aspects of business finance. So, if you want to attractinvestment or reduce your company’s tax bill, call us on 0207 765 5540…[pause]Seven: Which graph are they looking at[pause]Man : Look at this graph. There ‘s a real problem with production at this plant. Over the last two years we’ve increased our investment in it considerably- here, seeWoman: Mm, that’s true.Man: And yet production continues at the same level …Woman: You’re right. There’s been no fall in production, but there should be a rise – and there isn’t.[pause]Eight: What’s the problem with the seminar[pause]Woman: Dan.Man: Yes.Woman: Um, slight problem with the time management seminar next week.Man: Don’t tell me – Andy Norton can’t give the introductory talk … and I’ve got to do it.Woman: It’s not that. There’s such a huge demand this time. I’ve had over sixty bookings and the venue is only big enough for forty. It’s funny, last time we had so few bookings.[pause]That is the end of Part One.听力中同学们遇到的问题：大家的问题大致分为三类：1. 只能听懂一些词，但是没法连成句子建议：平常多做一些精读、复述、背诵的练习原因：语速问题、发音问题、词汇推荐教材：英语初级听力（listen to this 1）2. 能听出一句来，但是听不出第二句建议：扩大阅读量、做适当精读；学会利用标志词猜测3. 大致能听懂，但细节问题还是云里雾里的建议：扩大阅读的同时加大听力的量书面材料：listen to this感兴趣的杂志Test 1Part 11 Why does the woman want the job？A to reduce travel timeB to learn about the computersC to earn more money2 When is the trade fair3 What is the purpose of today's meeting？A to discuss a merger planB to obtain some adviceC to sign a contract4 Which chart shows this year's sales第二课时5 How much will Emma's hotel bill be6 What will the finance company give advice about？A buying sharesB setting up a small businessC paying less tax7 Which graph are they looking at8 What's the problem with the seminar？A the speaker's availabilityB the size of the roomC the low number of bookings讲解1 Why does the woman want the job？A to reduce travel timeB to learn about the computersC to earn more money部门的说法：Marketing Department 市场部Head Office 总部人事部 Human Resources＝HR，Personnel Department财务部 Accounting Department，Financing Department生产部 Production Department货运部，送货部 Delivery Department物流部：Dispatch，logistics销售部： Sales Department售后部：After Sales售前部：Presales研发部：Research and Development＝RD前台接待处：Reception分支机构，办事处，代理商：branch 分部，分公司office 办事处，联络处； agent 代理商；代言人 spokesperson 重点的小细节：tired of 烦透了，受够了2 When is the trade fairusually 通常情况下其后面很可能出现 but 但是这次...were hoping that 过去曾经希望，现在没有实现； I thought 我原以为I had thought 我原以为； was intended to，was supposed to 本来应当日期的三种说法：the 1st of June； June the 1st； June 1st3 What is the purpose of today's meeting？A to discuss a merger planB to obtain some adviceC to sign a contractpurpose aim 目的 target，goal，objective合并 merger；收购，兼并 acquisition，take over；joint venture 合资公司4 Which chart shows this year's salesunlike 表示前后两者相反5 How much will Emma's hotel bill beI’d like to book a single room for the twenty-fifth please.双人间 twin room； double room 有一张双人床的房间行政间 executive room 套间 suite room豪华间including 包含打折 get a discount，give sb a discount数字：£6 What will the finance company give advice about？A buying sharesB setting up a small businessC paying less taxso 所以，同义词 therefore，thus，then，as a result，consequently，accordinglyon aspects of 在哪些方面7 Which graph are they looking at方向：1. 上升的方向：increase, rise, go up, grow, climb, rocket, sky rocket, soar2. 下降的方向：decrease, reduce, fall, go down, decline, drop3. 保持水平的方向：level, keep level, level off, remain the same, no change at all, hardly changed幅度：slightly, smoothly, sharply, dramatically, constantly, steadily, suddenly, gradually, slowly, rapidlyThe cost of production decreased slightly last year.It had been going up steadily since Februry, but yestaday it droped sharply to the lowest.There has been a steady increase in sales since 2000.Sales rocketed dramatically by a hundred million dollars to three hundred million dollars in March.8 What's the problem with the seminar？A the speaker's availabilityB the size of the roomC the low number of bookingsonly 强调作用， unique，simply，sole第三课时Test 2Part 11 Why is the man late for the meeting？A The meeting time was changed.B His train was delayed.C There was an emergency in his office.2 Why is Timtex performing badly？A Its profit margins are too narrow.B It is targeting the wrong market.C Demand for expensive clothing is low.profit margins 利润边际边际利润 marginal profit 3 Which graph shows the company's sales4 Where do they decide to hold the seminar？A at a conference centreB at a Trade ClubC at a hotel5What does the successful business produce6 In which department does Ben work now？A EngineeringB SalesC Marketing7 Which chart shows the bank's current network of branches8What do they still need to put in the hall听力原文：Listening Test TwoThis is the Business English Certificate Preliminary 2, Listening Test 2. [pause]Part One. Questions 1 to 8.For question 1-8, you will hear eight short recordings. For each question, mark one letter (A, B or C) for the correct answer.Here’s an example: When were the machine parts sent[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third. Man: Well, it’s already the first today …but wait …no, it’s OK. They were sent out on the thirty-first.Woman: Good. He’ll certainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why is the man late for the meeting[pause]Woman: Sorry we had to start the meeting without you. What happened – train late againMan: It was, but only by a few minutes. According to my diary, we’re not starting till eleven.Woman: We were, but I’ve got to fly out to the Tokyo office on urgent business this afternoon, so we had to bring the meeting forward.Man: Well, no-one told me …[pause]Two: Why is Timtex performing badly[pause]Woman: Timtex isn’t doing too well, is it I see profits are right down again. Man: Mm. Well, at the moment the market’s sharply divided between those who want fashionable clothing, even though it costs a lot, and those who want to pay as little as possible. So by aiming at the middle market, Timtex doesn’t really please anyone very much.[pause]Three: Which graph shows the company’s sales[pause]Man: … and despite a slight fall early in the year, WP Engineering have in fact done well this year, with a steady rise in sales up to now, which their Managing Director, William Peters, hopes will continue into next year …[pause]Four: Where do they decide t to hold the seminar[pause]Woman: Where are we holding the seminar this yearMan: How about that new hotel in townWoman: It’s too expensive for our budget … somewhere like the conference center is more suitable – it’s fully booked though.Man: And everyone complained about the Trade Club last year …Woman: OK, well maybe we should spend more on the venue this year. Let’s go with your idea.[pause]Five: What does the successful business produce[pause]Woman: These articles about new business are interesting.Man: Especially the one about the woman whose company sells a game she invented herself.Woman: Mm. She’s doing really well. The one that made soft drinks failed within six months.Man: Yes. And the people publishing the magazine did well at first, but then they couldn’t find any more investors.Woman: Pity. Seemed a good idea.[pause]Six: In which department does Ben work now[pause]Woman: Hello Karl! How are youMan: I’m fine thanks. How are things at the companyWoman: Oh, there have been so many changes since you left!Man: I hear Ben’s movedWoman: Yes … they needed someone with an engineering qualification in Marketing, so they transferred him there.Man: Who’s replaced him in Sales thenWoman: No-one yet![pause]Seven: Which chart shows the bank’s current network of branches[pause]Man: … at the moment a quarter of the bank’s branches are in Europe, and a third in Asia. The rest of their business is, of course, in the States. But today’s news is that they’re planning to close some US branches …[pause]Eight: What do they still need to put in the hall[pause]Man: I’ve just been over the hall to check the arrangements for the shareholders’meeting.Woman: Is everything set up OKMan: Almost. They haven’t got the microphone in yet. Everything else was all right though … the OHP was there …Woman: What about the video playerMan: Oh, we changed our minds about that, so I didn’t book one in the end. [pause]That is the end of Part One.讲解1 Why is the man late for the meeting？A The meeting time was changed.B His train was delayed.C There was an emergency in his office.diary 日程，安排 bring sth forward 把什么事情提前了2 Why is Timtex performing badly？A Its profit margins are too narrow.B It is targeting the wrong market.C Demand for expensive clothing is low.总结：如果以后再碰到了题目问的是why，这种题大家要重点听因果词3 Which graph shows the company's sales4 Where do they decide to hold the seminar？A at a conference centreB at a Trade ClubC at a hotelLet’s go with your idea. 还是听你的吧。
初级_新编剑桥商务英语听力部分
LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ,everyone .I’d like to welcome you all to this session about public speaking .My name’s Janet Coyte ,and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ,butI’d like you to say something about your jobs and responsibilities .Katherine ,would you like to start?Katherine Certainly .Hi, I’m K atherine Alessi and I work for Marfil Solutions .I’m a management consultant. Marfil Solutions gives companies advice on their markets ,organization and processes .I interview clients ,identify problems andsuggest solutions.Mark Morning .My name’s Mark Jenkins ,I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ,and I support mycompany’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managingdirector of a company called Athens Daily Menu ,which provides catering services .I arrange the MD’s travel and accommodation for business trips ,I organise hismeetings, and I deal with correspondence.Suzanne Good morning .My name’s Suzanne Wilkes .I’m the chief financial officerof a company ,P&B Europe ,which designs gadgets and gifts .I’m responsible for the company’s accounts ,I advise the managing director on financial matters ,and Icontrol the money that comes in and goes out.Carmen Hello ,I’m C armen Selles ,I’m t he quality manager in a company that produces car seats and interiors .I arrange and carry out tests of our products and I dealwith customers’ complaints .Oh ,the name of the company is CarSpek.1.2 What does your job involve?I Hello .May I introduce myself? My name’s Ian and I work in the Asia-Pacificdivision.H Nice to meet you ,Ian. .My name’s Henry and this is my colleague, Sarah.S Hello, Ian .Do you work in the Sydney office?I No, not at the moment .My boss is in Sydney .But I’m based in Singapore.H Look! There’s Michelle over there .She’s based somewhere in Asia .I can’t remember where exactly .Do you know her?I Yes, we’re on the same project this year .She’s in Singapore ,too .H Ah, lucky you .She’s really beautiful-and clever too.I Yes, I know .It’s a real pleasure to work with her.S Well, I think I’ll leave you boys to discuss….work.H Oh ,Sarah ,you’re not jealous ,are you?S No ,I’m not…Michelle ,how lovely it is to see you again.1.3 What does your job involve?I What’s your name?K Kostas Hadavas.I How do you spell your surname?K H-A-D-A-V-A-S.I What do you do?K I’m the personal assistant to the managing director of Athens Daily Menu.I Who’s the managing director?K His name’s Georgos Solomos.I What does your job involve?K I deal with clients ,and I organise meetings and events.I Do you write reports too?K Yes, I often write reports and memos for our staff.I Do you work only in the Athens area?K No ,we don’t .We work in other parts of Greece too.I How do people react to you, man, doing this job?K Sometimes they are surprised ,but it isn’t usually a problem at all.I Do you like your job?K Yes ,I like it a lot.I Why do you like it?K Because I’m always busy, and because of the variety of things I do.Module 22.1 New projectsV HelloS Hi ,Vicky.V Hi, darling .How are things in Brazil?S Pretty good , And with you?V Fine.Where are you calling from?S My hotel in Fortaleza.It’s on the north-east coast.V Is it nice there?S Yes,the scenery is amazing.V And what are you doing in Fortaleza?S I’m woking on the plans for the shopping centre.What are you doing right now?V Oh,it’s sunny today,so I’m working in the garden.S And what are the children doing?V They’re watching TV.No,that’s not right .Tommy’s playing on his computer,and Emma’s with her friends,I think.S Good.And are you doing anything nice this weekend…2.2 Arranging a meetingD Dave Prakash.M Hi,Dave,it’s Martina.Listen,I need to discuss the designs for the new R300series with you.When can we meet?D I can’t make it today,I’ve got meetings all day.How about Monday morning?M I’m visiting the new plant on Monday morning ,but the afternoon is OK.D I’m probably taking time off in the afternoon,acturally.M Ok.Let me see…are you free on Thursday?D No,I’m visiting clients on Thursday morning,and I’m flying to Prague on Thursday afternoon.M Are you going to the trade fair?D Yes,that’s on Friday morning.I’m coming back on Friday afternoon. ,Look,whatabout Tuesday,for lunch?M No,I’m meeting the sales team on Tuesday and it’s an all-day thing.That leaves Wednesday.D Wednesday looks OK at the moment,but don’t forget the strategy meeing at 10o’clock.M Oh,that’s right,I’m going to that too.But I’m free after that.How does 12.30 sound?We could have lunch.D Great,we can talk and eat on Wednesday.Now I must run.I’ve got a meeting withthe Finance Director.2.3Arranging a meetingB Felix,are we planning to go to the New Directions Book Fair this year?F Yes ,I think so.It’s always a good event.We usually make lots of new contacts .When is it?B It’s in June this year .It’s on Thursday and Friday the 21st and 22nd.F Oh,just a second.Aren’t we going to Helsinki that week?B No,the Helsinki conference is in July.F Oh yes,that’s right.Fine,let’s go to the Book Fair.B There’s a special reception on the 21st.F Is it an lunchtime?B No,it’s in the evening an 8 o’clock.F Sounds great!Can you get everything organised?B No problem.I’ll confirm our attendance.Module 33.1Our guest today on ‘songs of my life’ is the entrepreneur Martha Lane Fox ,ofthe massively successful company lastminute..With her business partner,Brent Hoberman,Martha Lane Fox started lastminute. in Brent’s living room.The idea was simple-a website selling late flights and late hotel bookings.The company grew very quickly and expanded from the UK into France,Germany and Sweden.They bought othertravel companies,and after six years they had 1,400 stminute. wentpublic in 2000,and the shares in the company increased their value by 40 per centin two days.Martha Lane Fox left the company in 2003.True to her entrepreneurialspirit ,she wanted to start more new companies .Martha,it’s a pleasure to have you here in the studio…3.2 Company structureParker Electronix is based in Fleet,in the south of England.We are leaders inhardware and software solutions for satellite technology.My uncle ,John Parker,founded the company in the 1960s.Our lastest product is a new program foroptical instruments for the European Space Agency.Our engineers are involved in all of the stages of a project ,from planning to the final performance validation .Theindustrial department ,supervised by Gerhard Kulzer,provides regular certifiedtraining for its staff.The R&D activities,supervised by Ross Benton,are essentialfor all future applications .We have a workforce of 60 employees and a turnover of$7.5 million ,Now,let me introduce Arnaud Gamage ,our contracts &purchasing managing .Arnaud will explain to you…3.3Company structure…and now I would like to turn to the final section of the report. As you cansee ,last year was an excellent year in production .The first two quarters were rather slow ,but as a result of new orders from Asia ,our production rose dramatically inthe third and fourth quarter .This situation was reflected ,of course ,in our sales for last year.We started the year in a strong position,but in the second quarterworldwide sales fell sharply.This was a result of the high price of oil.However ,as I mentioned earlier,new orders from Asia meant that sales went up to their previous level by the end of the year.Looking now at the share price ,I am d elighted to announce that last year was also an excellent year in this respect.The share price rosesteadily for the first two quarters ,and it remained steady at its maximum for therest of the year ,All in all ,last year was a very positive year…3.4 Exam spotlight,Listening Test Part One1M Hello ,Janet. Did you send those letters to our Italian suppliers?F Yes,I sent them on 13 June.Let me check….No,sorry.I sent them on the 14th.M Great,thanks.2M1 The new management have decided to invest in staff training.M2 Oh,really?I knew nothing about that.What do they want us to do?M1 They want us to improve our performance when presenting and negotiating,andmake the most of our computer skills.Somebody has complained that our computers are out of date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me too.Let’s start with presentation skills,then.3This is the answering machine for Benton Factory Outlet.We are open Monday toWednesday from 9.00am to 6.15pm.On Thursday and Friday we are open from 9.00am to7.15pm.We are closed on Saturday and Sunday.4F1 Here are the P&W logos the agency has just sent.F2 Mm,let me see…I like the colours…F1 What about the shapes?F2 I’m not very keen on squares or rectangles.F1 So,do you prefer this one?F2 Yes,the circle is nice.5M1 Our booking for the Magic Children Expo has been confirmed.M2 Excellent!Now we have to organise the stand.By the way,where exactly is thestand?M1 Let me have a look.I’ve got the fax here.It’s number 18 in Hall J.M2 Ah,that’s the same hall as last year.M1 Yes,but last year our stand was number 80.6M1 The exhibition went better than last year.M2 Yeah,I’m really glad.It was a great success-especially for us.M1 There were more people than last year.I’ve got the figures-yes,15,312.That’sa lot more than last year.7The sales were very good in December.Then we saw the usual decrease in Januaryand February,and we recovered a bit in March.8F Hello,this is Jane Howell from Conference Room number 4.M How can I help you,Ms Howell?F We a sked for 120 bottles of water,one for each delegate at our meeting,but there are only 100.Could you send us 20 more?M Do you prefer sparkling or still water?F Still,please.M I’ll send them to you immediately.F Thanks a lot .Bye.M Bye.Module 44.1 Views on import controlsPresenter The crisis over clothing imports is still hitting the headlines,andwe spoke to some o f the people involved.In Portugal,Joao da Silva owns a small factoryin Aveiro.Joao Look,I can’t see any problem with these import controls.The European Union should protect European industry-people like me and my factory workers.We can’t produce clothing at the prices the Chinese charge.I employ a small number of people ,it’s true,but they depend on me.Where else could they work around here?My message to Mr Mandelson is this:stop the Chinese imports,support European producers.Presenter But it’s a different message from the retail clothing chain Tulip.Listen to what Dagmar Rasmussen has to say.Dagmar We in the retail trade really think we should import garments from China ,or from Malaysia,or from any country that can supply us at a good price .Why shouldthe European Union tell us where and how to do business?We are not at all happy with this situation .Our shops could be almost completely empty next week.What are wegoing to say to our customers?The European Trade Commissioner should act at once,and permit the clothes to leave the warehouses and to stock our shops.Really ,this can’t go on!4.2 Views on import controlsNewsreader1 And now for the business news from Susan Fleming.Newsreader2 Today’s headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed .Millions of fashion items are sitting in ports around Europe ,where they have been since import restrictions were introduced in June .Today,however,both sides in the dispute,have reached an agreement,and the clothes,will be in the shops soon,The EU will acceptall of the 80 million items.However,only 50 per cent of these items are part of this year’s imports.The other 50 per cent will be part of next import quotas.China agreed to this solution ,which is a compromise on both sides.The agreement is a victoryfor Peter Mandelson,the EU trade commissioner.Newsreader1 And on the stock exchange…4.3 Views on import controlsR Wates’Office Supplies Ltd,can I help you?C Hello,I’d like to speak to Mariah Keaton,please?R Who’s calling.please?C This is Jane Barrett,of Bryant&Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leavea message?C Yes,I would.Our order has arrived ,and you’ve sent the wrong items.We orderedthree boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only onebox of pencils ,and no pens.R I see.Which printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets back.Does she haveyour number?C I think so.But I’ll give it to you all the same.It’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank you.Goodbye.4.4 Views on import controlsN Westlaine Pharmaceuticals.S Hello.I’d like to speak to Natalia Marin,please.N Speaking.S Hi,Natalia.It’s sven.I need your budget figures for the report.Can you email them to me?N They’re not ready yet,I’m afraid .I’d like to check them again.Some of thefigures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this afternoon.Is four o’clock alright?S Yes,that’s fine.I’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next week.We’re having a little party tomorrow afternoon.Would you like to come?S Yes,I’d love to.What time?N Half past three.S Great.I’ll see you tomorrow.Bye.4.5 Telephone messages1M Good morning.Coud I speak to Mr Aitken,please?F I’m afraid he’s not in the office today.Can I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s C-A-I-L-I-N.F Thanks so much.2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for Madrid.Mendip.3M Hi,Sue.Can you call me back on 98 983 988?F Let me just check that-98 983 988?M Yes.Can you call me back right now,please?4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,2-1,or the 23rd,2-3?M Oh I see.The 23rd,2-3.The 23rd of June.4.6 Telephone messages1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that P-A-N-E-doubleT-A?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank you.So what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra wanted.Can you tell her that our newbrochure is coming out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two weeks.Could you ask Ms Chandra to phone me and confirm which one she wants?R Yes,of course.Does she have your number?C I’ll give it to you.It’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re welcome.bye.2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off sick.Would you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C Sure.D-A-V-I-S.R And what is the message?C I need a copy of my tax form for last year.Could you ask Mr Horbaczewski to emaila copy to me,please?R Certainly.Does he have your email address?C I’m not sure.I’ll give it to you anyway.It’s BD dot Davis,at hotmail dot .R All right,Mr Davis.I’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at all.Goodbye.3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the moment.Can I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C Alright.Sigrid S-I-G-R-I-D-,Junge J-U-N-G-E.R And what was the name of the company?C Hofmann,that’s H-O-F-M-A-N-N-,G-M-B-H.R Thank you.Now what is the message?C I can’t fly to London on 17 April .There are no places available.But I can comeon the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of course.Does she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re welcome.Goodbye.4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line;s engaged.Would you like to wait?C Yes ,please…R Hello,caller,I’m afraid the line is still busy.C Can I leave a message?R Certainly.What is the message?C Could you tell him that I have accepted the first offer?R You’ve accepted the first offer.OK.And could you give me your name ,please?C Oh ,yes,of course.Martin Kraemer.Thant’s K-R-A-E-M-E-R.R Thank you.I’ll give Mr Dando your message.C Thank you.4.7 Telephone messages1Gabrielle Hello,Roberto?It’s Gabrielle.Can you tell me w hen t he goods are arriving? Roberto Well,they’re leaving on 16 Feburary,and the journey takes three days .Ifeverything goes well,you’ll have them on the 19th.2Personnel officer Good afternoon,Personnel.Caller Oh,please excuse me ,I think I must have the wrong extension. I wanted tospeak to the production manager.Could you tell me her extension number ,please?Personnel officer Certainly,it’s 2319.But she’s not in her office at the moment.She’s having a lunch meeting with the managing director.3Krystof Krystof Griva s’s office. I can’t come to the phone at the moment. Please leave a message,and I’ll get back to you as soon as I can.Berndt Yeah,Krystof,it’s Berndt.The time is now one o’clock.Look,I won’t be able to make our 2.30 meeting.Can we make it a bit later-4.30 perhaps?4.8 Exam spotlight ,Speaking Test Part OneE Good afternoon.C1 and C2 Good afternoon.E My name’s Heather Barras and this is my colleague,Sharon Hutchinson.She will be listening to us.Now ,could I have your mark sheets,please?C1 Yes,here you are.C2 Here you are.E Thank you.Right .So,what’s your name?C1 My name is Christine Benferrhat.E How do you spell your surname?C1 It’s B-E-N-F-E-R-R-H-A-T.E And where are you from,Christine?C1 I’m from Brittany,in France.E And what’s your name?C2 M y name’s Joao Cordeiro and I’m from Portugal.E Joao,do you work or study in Portugal?C2 I work for an advertising company and I attend evening classes in English.E And you,Christine,do you work or study in Brittany?C1I finished school last year. I have a new job near Paris. I work for a multinational company.E And do you like your new job?C1 Yes,I like it a lot. I like speaking English with my colleagues and our customers.E And what about you,Joao?Do you like your work?C2 Yes, I like it very much. I like working with creative people.E OK.Christine,what do you do in your spare time?C1 I don’t have much spare time,but I like reading,listening to the music and Ilike swimming .When I go back to Brittany ,I also like windsurfing.E And you,Joao,do you have any hobbies?C2 Yes,I like taking photos. I have a new digital camera and I like taking pitureof towns. I also like going to the cinema and I visit art exhibitions .There area lot in Lisbon.E Do you think it’s better to live in a small town or big city?C2 I prefer big cities.It’s exciting and there’s a lot to do.E Do you agree,Christine?C1 No,I don’t agree with him. I live near Paris,but that’s because of my work.I would prefer to live in smaller town,like my home town in Brittany.Maybe becauseI like the sea.E Thank you.That’s the end of Part One of the Speaking Test.Module 55.1 Career changesP Excuse me.Could you pass me a plate?A Sure…You’re Petra Schein,aren’t you?P Yes, I am.A I thought so. You probably won’t remember me,but I came for an interview for an accountancy job with you about three years ago.P Yes,Alex,isn’t it?Belanger.A That’s right.P I seem to remember that one of your hobbies was photography.It was a real passion.A You do have a good memory!P So what happended?We offered you a job,but you went to work for our competitors–Deutsche Bank,I seem to remember.A The conditions they gave me were better, I’m sorry to say.P I can understand that.So, are you still working there?A No,I’ve given up banking altogether. I worked for Deutsche Bank for a little more than two years,but I didn’t like the job.There was too much competition among the employees,and I didn’t really like that.P Well,sometimes you have to be competitive if you want to make a progress.A I know,it wasn’t for me.P So,what do you do now?A I have become a professional photographer.P You know,that doesn’t surprise me .Are you in any particular sector?A I take portrait photos. I’ve just bought a studio,and I’m creating a libraryof photos,which I’m going to punish on my website.P You must give me your web address.A Better than that, I can give you my b usiness card…And what about you?Are you stillin human resources?P Yes ,I am.. I’ve moved to the head office,and I’m the manager there.So now I’m even busier than ever…5.2 Career changesF Hello.It’s nice to see you again.You’re looking well.B Thanks !I’m well. I’ve just come back from the Turin Book Fair.F Ah!One of your favourite events.How did it go?B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we’ve published.And I met up with some old friends.Do you rememberNuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.F It’s delicious,isn’t it?Well then ,Berndt,has this been a good year for you?B Yes,it has.We’ve done really well in Western Europe-we’ve sold more books than ever before.And we’ve started distributing in countries in Eastern Europe aswell-for example ,in Poland and Hungary.Poland is doing very well.The demand forour books has been almost as high as in Spain and Portugal.F That’s great! I can see you’ve been very busy.B Well ,of course!You know me.F So,what’s next then? I’m sure you’ve got something new planned.B Well,we’re going to move the actual printing to Slovakia.We have a new contract with a pri nting company in Bratislava.They’re going to take over about 80 per cent of our book printing next year.It’s going to cut our costs considerably,I hope.F What a coincidence! I’ve just been to Bratislava.B Well, I’m going to be there next month. I’m going to discuss the contract withthe printers.And after that, I think I’m going to take a few day’s holiday. It’s been a very busy year.5.3 Negotiating a bank loanBM O K,well, I’ve got all the paperwork here for your loan application .Everything seems to be in order.Let’s just have a look at your business plan.Perhaps you could tell me about your ideas?JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extrasugar,or additives or ‘E’ numbers.At the moment,we’ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours.BM Y ou say that you’ve got some f lavours.Have you already started making and selling your drinks?JH Only on a small scale,but they’re selling really well and we can’t keep up with demand.BM Right,so why exactly do you want a loan?Are you going to expand your range orincrease you production?JH Well,both,we hope.BM And how do you plan to sell the drinks?Direct to the public?JH No,we’re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We’ve already had talks with the catering company that runs the ‘Travel Snack’chain.They’re going to stock our drinks intheir main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything simple.We plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruitthat is easily available locally.Our production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 66.1 Flight problems1We got to the airport 30 minutes before the plane was due to take off,and we wentstraight to the check-in desk.First,the man at the desk said that the plane wasalready full because the flight was overbooked ,so we couldn’t get on.But then he changed his story.He said there were empty seats on the plane,but wewere late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give youa seat on a later one-but if you arrive late,you lose your money. I bet the man atthe desk was lying.2I called the airline to ask if my flight was on time ,and the man said that theremight be a delay because of the snow,But when I arrived at the airport ,there wereno flights.The woman at the information desk told me to go back to my hotel andwait.She said they were going to close the airport,and she didn’t know for how long.3I couldn’t complain about anything.The airline sent a taxi to collect me from myhotel.At the airport,they took me s traight to the desk to check my c ase in. I didn’t have to wait.Then they let me sit in the First Class Lounge,even though I didn’ｔhave a first class ticket.The woman i n the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed mywheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me.4There’s one every week.If it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air trafficcontrollers.Oh ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there wouldbe no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.6.2 At the hotel1R Good afternoon.Carlton Hotel.How may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’ｓ Johanson.。
新编剑桥商务英语(初级)unit one. 1 A
I. Revision on new words
• • • • • • • • • one-to -one 一对一的 accredited adj. 公认的 motivational adj. 激发积极性的， client n. 客户 entertaining adj. 有趣的，使人愉快的， professional adj. 专业的，职业的 involve vt. 包含、需要、使成为必要部分 responsibility n. 责任，所负责的事情 be responsible for sb./ sth. 对某人/某事负 责
2. Expressions of frequency: once a week, twice a month, every Monday, on Thursdays. These usually go at the end of the sentence.
频率副词在句子中的位置：动词前be 动词后
Homework
• Copy the new words and phrases • Finish the exercises on pg 8
工作场所的健康和安全 如何做印象深刻的阐述 如何应对难缠的顾客 公共场合演讲
快速阅读和记忆的超强训练
What kind of courses do you like? Why?
Match the jobs with the definitions
An author
A speaker A trainer A consultant • A. Someone who talks at a public event. • B. someone who helps people to improve at a sport, skill or school subject. • C. someone who advises people on a particular subject. • D. someone who writes books or articles .
新编剑桥商务英语听力[剑桥商务英语听力]
![新编剑桥商务英语听力[剑桥商务英语听力]](https://img.taocdn.com/s3/m/2a548390a417866fb94a8e5a.png)
新编剑桥商务英语听力[剑桥商务英语听力]剑桥商务英语听力剑桥商务英语听力剑桥商务英语听力篇1 I“m afraid we really need to finish the project as soon as possible. If we don“t keep to theschedule, the delay could lose us our external funding. Losing that could lead to variousproblems, including salaries not being paid on time. Don"t forget as well that the budgetdepends on us finishing by the end of the summer. No, we need to keep to our original plansand keep that money coming in. As you can see, the figures speak for themselves—our model EXG surpassed all forecasts in itsfirst year. Because of our competitive pricing policy, it has been selling extremely well.However, we want to extend this trend and build on it. We now need to come up with acampaign to make sure we increase the number of models we sell abroad, not just on thedomestic market. Japan is our main target. 剑桥商务英语听力篇2 We"re relying too heavily on past success, without thinking about where we go from here. Youcan"t just reply on maintaining productivity. Prices of raw materials are rising, and ouroverheads are enormous—look at what we"re spending on buildings alone. In this business,you have to run just to stay in the same place. We"ve got to constantly improve, and thatmeans getting more produced faster, and better. 剑桥商务英语听力篇3 Time equals money, and you just have to look at the amount of time we spend—well, waste—travelling from place to place to realise that this is costing us too much. We"re duplicating alot of services and systems, which we wouldn"t have to do if we streamlined our offices.Operating from one location instead of four would lead to greater control, considerablereduction in costs and increasedefficiency. Staff would appreciate it, too. I think that there"s a danger—we"re over-diversified and, instead of looking at our productionprocesses and ways of automating them even further, what we should be doing is targeting ourmost successful lines and focusing on them, even if it means abandoning some lines altogether.What I"m talking about is specialisation—concentrate on what we know we do well and what weknow we will make money. And that"ll bring down costs, too. 剑桥商务英语听力篇 4 Sure, the relocation plan is attractive, but just look at the costs! And this just isn"t a goodtime to be spending that sort of money. Why not make the most of what we"ve got, instead ofstarting from scratch Keep our present location, strip it down, and completely redesign andredecorate our existing workspace. I think we could be far more efficient without such a hugeoutlay.Well, I feel that we"re just not making enough profit to sustain the kind of growth we need.Obviously, production costs have increased, and I don"t think we"ve taken that into accountnearly enough. Introducing a competitive pricing strategy wouldn"t mean that we couldn"t takeinflation into account, and we should certainly consider this before the end of the year.Otherwise, we"ll find ourselves selling at below cost! 剑桥商务英语听力篇5 Woman: New Vision, Conference Department, Janet Edwards speaking. Man: Hello. This is Nick Brown from Business News. I hear you"re running a rather specialconference in Newcastle. Woman: You mean our event on the tenth of October Man: Yes. Can you tell me something about it, so I can mention it in our paper Woman: Certainly. The name should give you a clue—we"re calling it "Innovations". Not theusual "Better Sales Techniques", etc. Man: That sounds very forward-looking. I assume it"s about new developments in technology Woman: We thought there were too many seminars on that. We"re focusing onhumanresources instead. Man: New ways of approaching it, I suppose. Interesting! So, who have you got to lead it Woman: Well, this is a little different, too—Daniel Christie. Man: Is he the man from Cambridge Business School who"s just written that book onincentive schemes Woman: I believe teamwork is actually his field. Man: So, for example, the way people interact... Any other special features Woman: We"re planning some practical and very unusual workshops about motivation. I thinkthat"ll cause a few surprises. Man: How "unusual" Woman: Come and see for yourself. I"ll send you complementary ticket. Man: Thank you. I will.。
剑桥商务英语新版初级听力
剑桥商务英语新版初级听力The problem with the Cambridge Business English New Edition Elementary Listening book is that it may not effectively cater to the diverse learning needs of students. One issue is that the listening exercises may not be challenging enough for some students, as they may be too easy or repetitive. This could leadto boredom and disengagement, hindering the development of their listening skills. Additionally, the material may not be culturally relevant to all students, makingit difficult for them to fully grasp the context and meaning of the listening exercises.Moreover, the book may not provide enough support for students who struggle with listening comprehension. It may lack sufficient guidance and practice exercises to help these students improve their skills. This could lead to frustration and a lack of confidence in their abilities, ultimately impactingtheir overall learning experience. Furthermore, the book may not offer enough variety in terms of accents and speaking styles, which are essential fordeveloping a well-rounded understanding of the English language.From a teacher's perspective, the Cambridge Business English New Edition Elementary Listening book may not offer enough flexibility for customization. Teachers may find it challenging to adapt the material to suit the specific needs and interests of their students. This could limit their ability to create engaging and relevant listening activities that align with their teaching objectives. Additionally, the book may not provide enough opportunities for interactive and communicative learning, which are crucial for developing students' listening and speaking skills in a real-world context.On the other hand, it is important to acknowledge that the Cambridge Business English New Edition Elementary Listening book may have some strengths. For example, it may offer a structured and systematic approach to developing listening skills, which can be beneficial for students who thrive in a more organized learning environment. The book may also provide clear explanations and examples to help students understand the listening exercises, which can support their learning process. Additionally, the book may include relevant and up-to-date topics thatare applicable to the business English context, preparing students for real-world communication situations.In conclusion, while the Cambridge Business English New Edition Elementary Listening book has its merits, it also has several limitations that need to be addressed. It is crucial for the publishers and authors to consider the diverse learning needs of students and provide more varied, challenging, and culturally relevant listening material. Additionally, there should be a greater emphasis on supporting struggling students and offering more flexibility for teachers to customize the material. By addressing these issues, the book can better serve the needs of both students and teachers, ultimately enhancing the learning experience for all.。
商务英语 BEC初级听力(超详细课件)
BEC初级听力第一课时听力考试介绍40 分钟（30+10）4个部分30个题两种题型：选择、填空（14，23）听力来源：真实、没有偏见，都与商务有关包括访谈、打电话、面对面的交谈、记录片目的：测试听力技巧和策略四个部分：1部分：8段很短的谈话或独白（15-30秒）2部分：一段简短谈话或独白（90秒）3部分：一段独白（2分钟以内）4部分：一篇较长的正文（3分钟）1部分：选择题8个3选项：文字、图片、图表、示意图测试重点：测试学生1 理解口语2 获取事实性信息：名字、时间、地点、图表趋势、地图上/房间中某处位置等2 部分填空题7个试题：表格、统计表、图表、便条测试重点：数字：日期、价格、百分比、数量、金额3 部分填空题7个试题：表格、记录测试重点：单词4 部分选择题8个3选项：文字内容：1. 一个人的独白；2. 两个人对话、访谈、谈话；3. 三个人讨论、会话测试重点：1. 理解主旨的能力2. 获取具体、详细信息的能力3. 了解说话人意见的能力试听体验Test 1Part 11 Why does the woman want the job?A to reduce travel timeB to learn about the computersC to earn more money2 When is the trade fair?3 What is the purpose of today's meeting?A to discuss a merger planB to obtain some adviceC to sign a contract4 Which chart shows this year's sales?5 How much will Emma's hotel bill be?6 What will the finance company give advice about?A buying sharesB setting up a small businessC paying less tax7 Which graph are they looking at?8 What's the problem with the seminar?A the speaker's availabilityB the size of the roomC the low number of bookings听力原文：Listening Test 1This is the Business English Certificate Preliminary 2,Listening Test 1.[pause]Part One. Questions 1 to 8.For questions 1-8 you will hear eight short recordings. For each question, mark one letter (A,B or C) for the correct answer.Here is an example: When were the machine parts sent?[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it’s already the first today…but wait …no, it’s OK. They were sent out on the thirty-first.Woman: Good. He’ll certainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why does the woman want the job?[pause]Woman: I’m applying for that job in the Marketing Department, I’m tired of going all the way to Head Office every day! The Marketing office is just down the road from my house.Man: Mmm, you’d save money on train fares … But it’s only the same salary!Woman: I know, but I want to use my computer skills as well.[pause]Two: When is the trade fair?[pause]Next year’s trade fair in Milan, usually the first week of June, is now on June the twenty-sixth and twenty-seventh. Its organizers are not happy –they were hoping that the fair would be on the twelfth and thirteenth. However, the situation in …[pause]Three: What is the purpose of today’s meeting?[pause]Woman: When are you seeing Munro International about signing the distribution contract? Man: Well, I’m meeting two of their directors today for lunch so I’ll make a date to do that then. Woman: Fine. Are you going to talk about the merger over lunch?Man: That’s the aim. When I asked our MD for his advice on the next step, he suggest this lunch meeting.[pause]Four: Which chart shows this year’s sales?[pause]Man: Looking at our main markets, Asia now represents fifty per cent of all sales. Europe and the USA are the other two main players, with sales in the USA are the thirty-eight per cent, unlike last year when Europe had the bigger share.[pause]Five: How much will Emma’s hotel bill be?[pause]Woman(1): Hello, it’s Emma MacDonald here from AB Electronics. I’d like to book a single room for the twenty-fifth please.Woman(2): Certainly. Single rooms are seventy-two pounds fifty per night, including breakfast. Woman(1): Oh… I see but my company uses the hotel regularly. We normally get a discount. Woman(2): Oh sorry. That’ll be sixty pounds per night then, sixty-five pounds fifty with breakfast. Woman(1): Oh, I won’t want breakfast.[pause]Six: What will the finance company give advice about?[pause]…Call Walker’s Finance Company now. We are specialists in advising successful small businesses on aspects of business finance. So, if you want to attract investment or reduce your company’s tax bill, call us on 0207 765 5540…[pause]Seven: Which graph are they looking at?[pause]Man : Look at this graph. There ‘s a real problem with production at this plant. Over the last two years we’ve increased our investment in it considerably- here, see?Woman: Mm, that’s true.Man: And yet production continues at the same level …Woman: You’re right. There’s been no fall in production, but there should be a rise – and there isn’t.[pause]Eight: What’s the problem with the seminar?[pause]Woman: Dan.Man: Yes.Woman: Um, slight problem with the time management seminar next week.Man: Don’t tell me – Andy Norton can’t give the introductory talk … and I’ve got to do it. Woman: It’s not that. There’s such a huge demand this time. I’ve had over sixty bookings and the venue is only big enough for forty. It’s funny, last time we had so few bookings.[pause]That is the end of Part One.听力中同学们遇到的问题：大家的问题大致分为三类：1. 只能听懂一些词，但是没法连成句子建议：平常多做一些精读、复述、背诵的练习原因：语速问题、发音问题、词汇推荐教材：英语初级听力（listen to this 1）2. 能听出一句来，但是听不出第二句建议：扩大阅读量、做适当精读；学会利用标志词猜测3. 大致能听懂，但细节问题还是云里雾里的建议：扩大阅读的同时加大听力的量书面材料：listen to this感兴趣的杂志Test 1Part 11 Why does the woman want the job?A to reduce travel timeB to learn about the computersC to earn more money2 When is the trade fair?3 What is the purpose of today's meeting?A to discuss a merger planB to obtain some adviceC to sign a contract4 Which chart shows this year's sales?第二课时5 How much will Emma's hotel bill be?6 What will the finance company give advice about?A buying sharesB setting up a small businessC paying less tax7 Which graph are they looking at?8 What's the problem with the seminar?A the speaker's availabilityB the size of the roomC the low number of bookings讲解1 Why does the woman want the job?A to reduce travel timeB to learn about the computersC to earn more money部门的说法：Marketing Department 市场部Head Office 总部人事部Human Resources＝HR，Personnel Department财务部Accounting Department，Financing Department生产部Production Department货运部，送货部Delivery Department物流部：Dispatch，logistics销售部：Sales Department售后部：After Sales售前部：Presales研发部：Research and Development＝RD前台接待处：Reception分支机构，办事处，代理商：branch 分部，分公司office 办事处，联络处；agent 代理商；代言人spokesperson 重点的小细节：tired of 烦透了，受够了2 When is the trade fair?usually 通常情况下其后面很可能出现but 但是这次...were hoping that 过去曾经希望，现在没有实现；I thought 我原以为I had thought 我原以为；was intended to，was supposed to 本来应当日期的三种说法：the 1st of June；June the 1st；June 1st3 What is the purpose of today's meeting?A to discuss a merger planB to obtain some adviceC to sign a contractpurpose aim 目的target，goal，objective合并merger；收购，兼并acquisition，take over；joint venture 合资公司4 Which chart shows this year's sales?unlike 表示前后两者相反5 How much will Emma's hotel bill be?I’d like to book a single room for the twenty-fifth please.双人间twin room；double room 有一张双人床的房间行政间executive room 套间suite room豪华间including 包含打折get a discount，give sb a discount数字：£17.506 What will the finance company give advice about?A buying sharesB setting up a small businessC paying less taxso 所以，同义词therefore，thus，then，as a result，consequently，accordinglyon aspects of 在哪些方面7 Which graph are they looking at?方向：1. 上升的方向：increase, rise, go up, grow, climb, rocket, sky rocket, soar2. 下降的方向：decrease, reduce, fall, go down, decline, drop3. 保持水平的方向：level, keep level, level off, remain the same, no changeat all, hardly changed幅度：slightly, smoothly, sharply, dramatically, constantly, steadily, suddenly, gradually, slowly, rapidlyThe cost of production decreased slightly last year.It had been going up steadily since Februry, but yestaday it droped sharply to the lowest.There has been a steady increase in sales since 2000.Sales rocketed dramatically by a hundred million dollars to three hundred million dollars in March.8 What's the problem with the seminar?A the speaker's availabilityB the size of the roomC the low number of bookingsonly 强调作用，unique，simply，sole第三课时Test 2Part 11 Why is the man late for the meeting?A The meeting time was changed.B His train was delayed.C There was an emergency in his office.2 Why is Timtex performing badly?A Its profit margins are too narrow.B It is targeting the wrong market.C Demand for expensive clothing is low.profit margins 利润边际边际利润marginal profit3 Which graph shows the company's sales?4 Where do they decide to hold the seminar?A at a conference centreB at a Trade ClubC at a hotel5What does the successful business produce?6 In which department does Ben work now?A EngineeringB SalesC Marketing7Which chart shows the bank's current network of branches?8What do they still need to put in the hall？听力原文：Listening Test TwoThis is the Business English Certificate Preliminary 2, Listening Test 2.[pause]Part One. Questions 1 to 8.For question 1-8, you will hear eight short recordings. For each question, mark one letter (A, B or C) for the correct answer.Here’s an example: When were the machine parts sent?[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it’s already the first today …but wait …no, it’s OK. They were sent out on the thirty-first.Woman: Good. He’ll certainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why is the man late for the meeting?[pause]Woman: Sorry we had to start the meeting without you. What happened – train late again?Man: It was, but only by a few minutes. According to my diary, we’re not starting till eleven. Woman: We were, but I’ve got to fly out to the Tokyo office on urgent business this afternoon, so we had to bring the meeting forward.Man: Well, no-one told me …[pause]Two: Why is Timtex performing badly?[pause]Woman: Timtex isn’t doing too well, is it? I see profits are right down again.Man: Mm. Well, at the moment the market’s sharply divided between those who want fashionable clothing, even though it costs a lot, and those who want to pay as little as possible. So by aiming at the middle market, Timtex doesn’t really please anyone very much.[pause]Three: Which graph shows the company’s sales?[pause]Man: … and despite a slight fall early in the year, WP Engineering have in fact done well this year, with a steady rise in sales up to now, which their Managing Director, William Peters, hopes will continue into next year …[pause]Four: Where do they decide t to hold the seminar?[pause]Woman: Where are we holding the seminar this year?Man: How about that new hotel in town?Woman: It’s too expensive for our budget …somewhere like the conference center is more suitable – it’s fully booked though.Man: And everyone complained about the Trade Club last year …Woman: OK, well maybe we should spend more on the venue this year. Let’s go with your idea. [pause]Five: What does the successful business produce?[pause]Woman: These articles about new business are interesting.Man: Especially the one about the woman whose company sells a game she invented herself. Woman: Mm. She’s doing really well. The one that made soft drinks failed within six months. Man: Yes. And the people publishing the magazine did well at first, but then they couldn’t find any more investors.Woman: Pity. Seemed a good idea.[pause]Six: In which department does Ben work now?[pause]Woman: Hello Karl! How are you?Man: I’m fine thanks. How are things at the company?Woman: Oh, there have been so many changes since you left!Man: I hear Ben’s moved?Woman: Yes …they needed someone with an engineering qualification in Marketing, so they transferred him there.Man: Who’s replaced him in Sales then?Woman: No-one yet![pause]Seven: Which chart shows the bank’s current network of branches?[pause]Man: … at the moment a quarter of the bank’s branches are in Europe, and a third in Asia. The rest of their business is, of course, in the States. But today’s news is that they’re planning to close some US branches …[pause]Eight: What do they still need to put in the hall?[pause]Man: I’ve just been over the hall to check the arrangements for the shareholders’ meeting. Woman: Is everything set up OK?Man: Almost. They haven’t got the microphone in yet. Everything else was all right though … the OHP was there …Woman: What about the video player?Man: Oh, we changed our minds about that, so I didn’t book one in the end.[pause]That is the end of Part One.讲解1 Why is the man late for the meeting?A The meeting time was changed.B His train was delayed.C There was an emergency in his office.diary 日程，安排bring sth forward 把什么事情提前了2 Why is Timtex performing badly?A Its profit margins are too narrow.B It is targeting the wrong market.C Demand for expensive clothing is low.总结：如果以后再碰到了题目问的是why，这种题大家要重点听因果词3 Which graph shows the company's sales?4 Where do they decide to hold the seminar?A at a conference centreB at a Trade ClubC at a hotelLet’s go with your idea. 还是听你的吧。
BEC初级考试真题：听力部分
BEC初级考试真题：听力部分BEC初级考试真题：听力部分(EXIBITION)17 (WORKSHOP(S)) COMMUNICATION18 (SIMPLY) LEADERSHIP19 ACCOMMODATION / (ACCOMODATION)20 FITNESS CENTRE / FITNESS CENTER21 MOVING FORWARD22 (ENQUIRY / INQUIRY) FORM(S)Part 423 B 24 A 25 B 26 C 27 A 28 C 29 B 30 C听力原文：Listening Test 1This is the Business English Certificate Preliminary4, Listening Test I.Part One. Questions 1 to 8.For questions 1-8, you will hear eight shortrecordings. For each question, mark one letter(A, B or C) for the correct answer.Here is an example: Who is Emily going to write to?[pause]Man: Emily, that supplier we use has become very unreliable, and we've decided to look for another one.Woman: Seems a good idea.Man: We don't need to inform our clients, but could you send a note round to all our departments when we've decided who to replace the supplier with?Woman: Yes, of course.[pause]The answer is A.Now we are ready to start.After you bare listened once, replay each recording.[pause]One: What is the quotation for one thousand brochures with colour photos?[pause]Man: How much can you quote for our brochure order?Woman: If you want the colour photos, it'll be more expensive. Er, for two thousand, it'll be two thousand five hundred pounds, or for a thousand, it'll be one thousand, five hundred pounds. Without colour photos, the price goes down a bit.Man: How much?Woman: Er, for a thousand, it would be one thousand two hundred.[pause]Two: When will the new Personnel Officer start work?[pause]Woman: Jane is leaving next week, isn't she?Man: Yes. We recruited the new Personnel Officer in July, but because she has to relocate from Newcastle, I don't think she'll be able to begin until October.Woman: Well, we'll need to arrange some temporary cover for September.Man: OK. I'll look into it.[pause]Three: Which pie chart is correct?[pause]Man: . . . and I'm pleased to report that here at WTM, our market share has increased by ten per cent, taking us ahead of our rivals PTA for the first time. Of course, AVC are still the marketleaders with a fifty-five-per-cent share, so...[pause]Four: Why is Jane unhappy about Michael's report?[pause]Woman: Where's the report I asked for, Michael?Man: Sorry, Jane, it's here, just finished. It's a bit late, but...Woman: That doesn't matter. Has anyone else seen it?Man: I circulated copies internally. I thought you asked me to.Woman: Not before I'd checked it first. If you've made mistakes in it, it won't be very good for the department.[pause]Five: What is the woman's current job with BGT?[pause]Man: Can you tell me about your work with BGT?Woman: Well, I started in nineteen ninety-two as Account Manager. The General Manager was keen to promote young staff quickly, so shortly after that, I became Project Team Leader. My boss, the Project Manager, became General Manager last year.Man: And you were promoted?Woman: Yes, I took his place.[pause]Six: What does the speaker think the company should do?[pause]Man: So, what will you do to keep the business going through this difficult time?Woman: As a low-cost airline, we're happy with the numbers using the internet to reserve ticket and customers report that our prices are competitive. We now need to look atcutting back on in-flight catering, as sales of snacks ha really dropped recently.[pause]Seven: What does the woman need to get?[pause]Man: Is there a sound system in the seminar room?Woman: Well, we've got a microphone, and there's a video player there...Man: Mmm, I'm not sure the MD will use it. A flipchart is essential, though.Woman: Oh, I never thought of that, I'll fetch on now. Shall I remove the video?Man: No, leave it, I might use it in the afternoon[pause]Eight: Which graph shows the company figures?[pause]Man: Figures published today by the Falmouth Group received a mixed reaction. Although production costs increased at a slower rate during the second half of the year, profits continued to fall.[pause]That is the end of Part One.[pause]Part Two. Questions 9 to 15.Look at the notes below.Some information is missing. You will hear a mandiscussing an order from an office supply company.For each question, 9-15, fill in the missing information in the numbered space using a word number or letters.After you have listened once, replay the recording.You have ten seconds to read through the notes.[pause]Now listen, and fill in the missing information.Woman: Hello, Wilson's Office Supplies.Man: Hello, this is Gillmann International. I'm afraid the desk you delivered last week is too large. Could I change it for a smaller one?Woman: Yes, certainly. What is the name again?Man: Gillmann International, spelt G-I-double L-M-A-double N.Woman: Right. What's the date of that order?Man: The invoice is dated the fifth of July... . I can give you the order number: DT one, nine,oh, double five. ,Woman: Yes, here it is. Have you a copy of our catalogue there? You ordered the hundred andthirty-seven point five centimetre desk, didn'tMan: Yes, that desk is too wide. It's the smaller one I need - one hundred and thirty-onecentimetres wide.Woman: Yes, that's reference number ZY double eight-three-two-oh.Man: Yes, fine. And could you collect the other one whenyou deliver the new desk?Woman: Yes. This desk is cheaper, it's a hundred and seventy-nine pounds ninety-nine.., so that'll be... a hundred and sixty-two pounds with your normal ten-per-cent discount.Man: Good. Could you credit our account?Woman: Yes, that'll be twenty-seven pounds. We could deliver the new desk next Thursday, the fourteenth, or the following week on thenineteenth.Man: Urn, the later date is best. You've got our address.Woman: Yes. We'll put the credit through after delivery.Man: Good. Thanks for your help...[panse]Now listen to the recording again.[pause]That is the end of Part Two. You now have ten seconds to check your answers.[pause]Part Three. Questions 16 to 22.Look at the notes below.Some information is missing.You will bear a man giving a presentation about Arlington Park, a training centre for managers.For each question, 16-22, fill in the missing information in the numbered space using one or two words.After you bare listened once, replay the recording.You have ten seconds to look at the form.[pause]Now listen, and complete the form.Man: Hello, everyone. Thank you for coming to hear abont Arlington Park. Some of you know a lot about it already, but for people who don't, the first thing to say is that if you do want to see what sort of work we do, on every third Thursday in the month, there's an exhibition, so come along to that - you're very welcome.At Arlington Park, we aim to help you not only to get the most out of your staff, but also the most out of you yourself. Our next two weekend workshops are covering two very important areas in this field: on the tenth of June, we have a workshop oncommunication.Nothing could be easier in our modern world and yet nothing is more difficult, too. On the seventeenth of July, we have a change in the programme; we previously advertised a course on using technology, but that day is now set aside for a course called simply 'Leadership', run by one of our best trainers, Richard Gordon.You probably know his management books.The one-day weekend workshops are just one of the types of courses we offer. We also offer three-day programmes, and these include accommodation. I'll leave a pile of leaflets about those with you, so that you can look at them at your leisure.Arlington Park is very well equipped, and managers always enjoy their stay. Our facilities are excellent, and we have special training suites, as well as a fitness centre.Every quarter, we publish a magazine - I've got a few copies here for those of you who haven't seen it before. We've just changed the name; it used to be Developing People, now it's called Moving Forward. The articles in it are written by the trainers and by the managers attending our courses.If anyone would like to go on our mailing list, would you please fill in one of these enquiry forms and leave it at reception? I'll pick up all the forms at the end of the morning. Now, onto more detail...[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now bare twenty seconds to check your answers.[pause]Part Four. Questions 23 to 30.You will hear an interview with John Winterman,the Managing Director of a sports-equipment manufacturing company called Turners.For each question, 23-30, mark one letter (A, B orC) for the correct answer.After you have listened once, replay the recording.You now have forty-five seconds to read through the questions.[pause]Now listen, and mark A, B or C.Woman: ... and this morning, we welcome John Winterman, Managing Director of Turners, the sports company which manufactures golf and tennis equipment.Man: Morning.Woman: So, John, you took charge of the company after a management buy-out. What made you and the other managers sure that it would be a successful move?Man: Well, when we bought the business in nineteen ninety-seven, we knew there were financial problems to solve, including some hidden debts. But we felt the products themselves were really excellent, and a good basis from which to grow the company. And, although the brand image wasn't particularly well known, we felt it was possible to build on it.Woman: I see. I believe the previous owners weren't specialists in the field...Man: That's right.., they were a large engineering group called AFT.Woman: Did that cause any difficulties?Man: Yes. Although AFT used the same management systemsas in its other -engineering - businesses, and these seemed to be working, the production system just wasn't right for a consumer goods company. Turners offers a wide range of products, and has a complex business mix as a result.Woman: I see. And how did their management systemaffect distribution?Man: Well, the first thing we realised was that, although there was an up-to-date computer system, it was impossible to follow the movement of products around the world. The items we manufactured had a different product number in each country! The methods of transport also varied enormously from one country to another, which made the invoices complicated.Woman: And what sort of service was the customer getting?Man: Well, it wasn't very efficient. Our customers, the sports outlets, complained that although they were usually on time, orders often had items missing. I think these outlets only stayed with us because there was still demand for our products.Woman: And how do you intend to promote the brand?Man: Well, with sports equipment, image is all important,。
新编剑桥商务英语听力第三版01
新编剑桥商务英语听力第三版01新编剑桥商务英语听力第三版011.1WORKING FROM HOMEI： Ok, Michela. You work from home now. Can you tell me about a typical1 day?M： Sure, I always get up aroud 7 and the first thing i do is get the kids ready for school.I take them at eight thirty and then i always start work at 9.I： Do you ever have a day where you decide to have the morning off and start work at nine.M： No,you can't do that. It's important with home-working off and have a timetable and stick to it. If you end up watching TV or doing the cleaning then it isn't for you. SO I have lunch at 12 and finish work at 2：30 to get the children.I： Was that why you gave up your office job?M： Yes, I wanted to spend more time with the children.It gives me more flexibility2. Sometimes I need to work in the evening but usually it isn't a problem.I： So how long have you been doing this kind of work?M： For about five years. I've been with the same company since I left school but with the Internet and technology it's easy now to be at home.I： So your employer3 doesn't mind.M： No. It means4 the company saves money on office space and as long as I get the work done, they're happy.Sometimes I still go into work to meet clients5 and so on. For example, I'M going in nearly every day this week because we have visitors from another company and I can't really invite them overto my house. Besides, it's nice to go in every so often.I like to see people and catch up on the gossip6 and the news with my colleagues7. I miss that side of going into work every day.I： is there anything else you miss?M：ERMM,no, not really. And I'll tell you what I really don't miss and that's having to spend 2 hours commuting on the bus and train every day点击收听单词发音收听单词发音1 typical 5ltwoadj.典型的，象征的，有代表性的参考例句：This is typical Chinese English.这是典型的中式英语。
2023年剑桥商务英语考试真题初级
2023年剑桥商务英语考试真题初级The Cambridge Business English Exam (2023) is an internationally recognized assessment of English language proficiency for business purposes. It evaluates candidates' ability to communicate effectively in various business contexts. In this article, we will explore the format and content of the exam, as well as provide tips for preparation and success.The exam consists of four sections: Reading, Writing, Listening, and Speaking. Each section assesses different language skills and is designed to reflect real-world business situations. Let's delve into each section in detail.The Reading section comprises multiple-choice questions based on business-related texts, such as articles, reports, and emails. Candidates are required to demonstrate their ability to understand the main ideas, identify specific information, and infer meaning from context. It is crucial to develop good reading strategies, such as skimming and scanning, to efficiently answer the questions within the given time limit.The Writing section assesses candidates' ability to produce clear and concise written communication. It includes tasks such as writing emails, memos, and business letters. Candidates must demonstrate their understanding of appropriate tone, style, and structure. To excel in this section, practice writing business documents regularly and familiarize yourself with common business vocabulary and phrases.The Listening section evaluates candidates' ability to understand spoken English in various business settings, such as meetings, presentations, and telephone conversations. Candidates must listen for specific information, identify the main ideas, and infer meaning from tone and context. Active listening skills, such as note-taking and focusing on key points, are essential to succeed in this section.The Speaking section measures candidates' ability to communicate effectively in spoken English. It includes tasks such as participating in discussions, giving presentations, and negotiating. Candidates are assessed on their fluency, coherence, and ability toexpress opinions and ideas clearly. To prepare for this section, practice speaking English regularly, engage in discussions, and seek opportunities to present in front of others.To succeed in the Cambridge Business English Exam, thorough preparation is essential. Here are some tips to help you excel:1. Familiarize yourself with the exam format and requirements. Understand the skills assessed in each section and practice accordingly.2. Develop a study plan and allocate sufficient time for each section. Focus on your weak areas and dedicate more time to improve them.3. Practice regularly using past exam papers or sample questions. This will help you become familiar with the types of questions and improve your time management skills.4. Expand your business vocabulary and familiarize yourself with common business phrases. This will enhance your ability to understand and communicate effectively in business contexts.5. Seek feedback from a teacher or a language partner. Regular feedback will help you identify your strengths and weaknesses and guide your preparation accordingly.Remember, success in the Cambridge Business English Exam requires not only language proficiency but also an understanding of business contexts. Therefore, stay updated with current business trends, read business-related articles, and engage in discussions to broaden your knowledge.In conclusion, the Cambridge Business English Exam (2023) is a comprehensive assessment of English language proficiency for business purposes. By familiarizing yourself with the exam format, developing the necessary language skills, and practicing regularly, you can increase your chances of success. Good luck with your preparation!。
商务英语BEC初级听力(超详细课件)
/房间中某处位置等BEC 初级听力第一课时听力考试介绍40 分钟 （30+10）4 个部分30 个题两种题型： 选择、填空 （ 14， 23）听力来源：真实、没有偏见，都与商务有关包括访谈、打电话、面对面的交谈、记录片 目的：测试听力技巧和策略 四个部分：1 部分： 8 段很短的谈话或独白 （ 15-30 秒）2 部分：一段简短谈话或独白 （ 90 秒）3 部分：一段独白 （ 2 分钟以内） 4部分：一篇较长的正文 （3 分钟）1 部分： 选择题 8 个3 选项：文字、图片、图表、示意图 测试重点：测试学生 1 理解口语2 获取事实性信息：名字、时间、地点、图表趋势、地图上 2 部分 填空题 7 个试题：表格、统计表、图表、便条测试重点：数字：日期、价格、百分比、数量、金额3.三个人讨论、会话3部分填空题7个 试题：表格、记录 测试重点：单词4部分选择题8个3选项：文字内容：1. 一个人的独白；2.两个人对话、访谈、谈话; 测试重点：1.理解主旨的能力2. 获取具体、详细信息的能力3. 了解说话人意见的能力试听体验Test 1 Part 1 1Why does the woma n want the job? A to reduce travel time B to lear n about the computers C to earn more money2When is the trade fair?56 7 8 & 10 11 12 13 14 15 16 17 18 1920 21 2223 24 25 2627 28 29岛JUNE1 23 45 67&910 1114 15 161B 19 20 2123 2斗 25 262& 2930E3What is the purpose of today's meeti ng? A to discuss a merger pla n B to obta in some advice Cto sig n a con tract4Which chart shows this year's sales?£60.00EG5.50£72.50-------- injostment-------- Production-------- i nvesiment-------- P roduction--------- I nvestnnent--------- P rodudion6 What will the finance compa ny give advice about?A buying sharesB sett ing up a small bus in essC pay ing less tax7 Which graph are they look ing at?8 What's the problem with the sem inar?A the speaker's availabilityB the size of the roomC the low nu mber of book ings听力原文：Liste ning Test 1This is the Bus in ess En glish Certificate Prelim inary 2,Liste ning Test 1.[pause]Part One. Questions 1 to 8.For questi ons 1-8 you will hear eight short record in gs. For each questi on, mark one letter (A,B or C) for the correct an swer.Here is an example: When were the machi ne parts sent?5 How much will Emma's hotel bill be?A BCWoman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it'already the first today … but wait … no, it'OK. They were sent out on the thirty-first.Woman: Good. He 'llcertainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why does the woman want the job?[pause]Woman: I'm applying for that job in the Marketing Department, I'm tired of going all the way toHead Office every day! The Marketing office is just down the road from my house.Man: Mmm, you 'd save money on train fares … But it 's only the same salary!Woman: I know, but I want to use my computer skills as well.[pause]Two: When is the trade fair?[pause]Next year'strade fair in Milan, usually the first week of June, is now on June the twenty-sixth and twenty-seventh. Its organizers are not happy -hey were hoping that the fair would be on the twelfth and thirteenth. However, the situation in …[pause]Three: What is the purpose of today'smeeting?[pause]Woman: When are you seeing Munro International about signing the distribution contract? Man: Well, I'm meeting two of their directors today for lunch so I'llmake a date to do that then. Woman: Fine. Are you going to talk about the merger over lunch?Man: That's the aim. When I asked our MD for his advice on the next step, he suggest this lunch meeting.[pause]Four: Which chart shows this year 's sales?[pause]Man: Looking at our main markets, Asia now represents fifty per cent of all sales. Europe and the USA are the other two main players, with sales in the USA are the thirty-eight per cent, unlike last year when Europe had the bigger share.[pause]Five: How much will Emma 's hotel bill be?Woman(1): Hello, it 's Emma MacDonald here from AB Electronics. I 'dlike to book a single room for the twenty-fifth please.Woman(2): Certainly. Single rooms are seventy-two pounds fifty per night, including breakfast. Woman(1): Oh … I see but my company uses the hotel regularly. We normally get a discount. Woman(2): Oh sorry. That 'll be sixty pounds per night then, sixty-five pounds fifty with breakfast. Woman(1): Oh, I won 'twant breakfast.[pause]Six: What will the finance company give advice about?[pause]…Call Walker 'Finance Compa ny now. We are specialists in advis ing successful small bus in esses on aspects of business finance. So, if you want to attract investment or reduce your company 's tax bill, call us on 0207 765 5540 …[pause]Seven: Which graph are they looking at?[pause]Man : Look at this graph. There ‘s a real problem with production at this plant. Over the last two years we've increased our investment in it considerably- here, see?Woman: Mm, that 'strue.Man: And yet production continues at the same level …Woman: You 're right. There 'been no fall in production, but there should be a rise —and there isn't.[pause]Eight: What 'sthe problem with the seminar?[pause]Woman: Dan.Man: Yes.Woman: Um, slight problem with the time management seminar next week.Man: Don 'ttell me —Andy Norton can 'tgive the introductory talk … and I 've got to do it. Woman: It's not that. There's such a huge demand this time. I've had over sixty bookings and the venue is only big enough for forty. It 's funny, last time we had so few bookings. [pause]That is the end of Part One.听力中同学们遇到的问题：大家的问题大致分为三类：1. 只能听懂一些词，但是没法连成句子建议：平常多做一些精读、复述、背诵的练习原因：语速问题、发音问题、词汇推荐教材：英语初级听力 (listen to this 1 )2. 能听出一句来，但是听不出第二句建议：扩大阅读量、做适当精读；学会利用标志词猜测3. 大致能听懂，但细节问题还是云里雾里的建议：扩大阅读的同时加大听力的量 JUNEJUNE12 34 5 6 7 8 &5 6 7& 910 11 12 13 1410 11 ⑫迥14 15 1G 17 18 1915 16 17 1B 19 20 21 22 23 2420 21 22 23 24 25 26 27 28 2925 26 27 2&29 3030JUNE12 3 4 5 6 7 S 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25㉖㉗28293What is the purpose of today's meeti ng? A to discuss a merger pla n B to obta in some advice Cto sig n a con tract4 Which chart shows this year's sales?第二课时5 How much will Emma's hotel bill be? 书面材料：listen to this 感兴趣的杂志Test 1 Part 1 1Why does the woma n want the job? Ato reduce travel time B to lear n about the computers Cto ear n more moneyWhe n is the trade fair?AC£60,00£65.50£72.506 What will the finance compa ny give advice about?A buying sharesB sett ing up a small bus in essC pay ing less tax7 Which graph are they look ing at?8 What's the problem with the sem inar?A the speaker's availabilityB the size of the roomC the low nu mber of book ings讲解1 Why does the woma n want the job?A to reduce travel timeB to lear n about the computersC to earn more money部门的说法：Marketi ng Departme nt 市场咅BHead Office 总部人事咅B Human Resources = HR, Personnel Department财务咅B Accounting Department , Financing Department生产部Product ion Departme nt货运部，送货部Delivery Departme nt物流部：Dispatch, logistics销售部：Sales Departme nt售后部：After Sales售前部：Presales研发部：Research and Developme nt= RD前台接待处：Reception重点的小细节：tired of烦透了，受够了代言人spokespers on5 67 8 &10 11 12 13 14 15 16 1/ 1S 19 20 21 2223 24 25 2627 28 291 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 242528 293Cusually 通常情况下其后面很可能出现 but 但是这次...分支机构，办事处，代理商： branch 分部，分公司office 办事处，联络处；age nt代理商；2 When is the trade fair?were hop ing that 过去曾经希望，现在没有实现；I thought我原以为I had thought 我原以为；was intended to ， 日期的三种说法：the 1st of June ; June the 1st;Ju ne 1st3 What is the purpose of today's meeti ng? A to discuss a merger pla n B to obta in some adviceCto sig n a con tractpurpose aim 目的 target ，goal ，objective 合并 merger ； 收购，兼并 acquisition ， take over ； joint ven ture 合资公司 4Which chart shows this year's sales?①②34 30 Cunlike表示前后两者相反£60-00EB6J50£72.50 BCI dlike to book a single room for the twenty-fifth please.双人间 twin room ; double room 有一张双人床的房间行政间 executive room 套间 suite room豪华间in cludi ng 包含打折get a discount , give sb a discount数字：£7.506 What will the finance compa ny give advice about?Abuying sharesB sett ing up a small bus in ess Cpay ing less taxso 所以，同义词 therefore , thus , then , as a result , consequently , accord in gly on aspects of 在哪些方面----- Production----- Invesiment ----- production----- I nvestment----- produdiocL *厂B C方向:1. 上升的方向：in crease, rise, go up, grow, climb, rocket, sky rocket, soar2. 下降的方向：decrease, reduce, fall, go dow n, decli ne, drop3. 保持水平的方向：level, keep level, level off, remain the same, no cha ngeat all, hardly cha nged幅度：slightly, smoothly, sharply, dramatically, con sta ntly, steadily, sudde nly, gradually, slowly, rapidlyThe cost of producti on decreased slightly last year.It had been going up steadily since Februry, but yestaday it droped sharply to the lowest. There has bee n a steady in crease in sales since 2000.Sales rocketed dramatically by a hundred million dollars to three hundred million dollars in March.8 What's the problem with the sem inar?A the speaker's availabilityB the size of the roomC the low nu mber of book ingsonly 强调作用，unique, simply , sole第三课时Test 2Part 11 Why is the man late for the meeti ng?A The meeti ng time was cha nged.B His train was delayed.2 Why is Timtex perform ing badly?A Its profit margi ns are too n arrow.B It is targeti ng the wrong market.C Dema nd for expe nsive clothi ng is low.profit margins 利润边际边际利润marg inal profitC There was an emerge ncy in his office.4 Where do they decide to hold the sem inar? A at a conference centre B at a Trade Club C at a hotel5 What does the successful bus in ess produce?6In which departme nt does Ben work now? A Engin eeri ng BSalesC Marketi ng听力原文：Liste ning Test TwoAC7 Which chart shows the ban k's curre nt n etwork of bran ches?AB C8 What do they still need to put in the hall ?BCThis is the Business English Certificate Preliminary 2, Listening Test 2.[pause]Part One. Questions 1 to 8.For question 1-8, you will hear eight short recordings. For each question, mark one letter (A, B or C) for the correct answer.Here's an example: When were the machine parts sent?[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it'already the first today …but wait …no, it's OK. They were sent out on the thirty-first.Woman: Good. He'llcertainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why is the man late for the meeting?[pause]Woma n: Sorry we had to start the meeti ng without you. What happe ned -train late aga in? Man: It was, but only by a few minutes. According to my diary, we 're not starting till eleven.Woman: We were, but I 've got to fly out to the Tokyo office on urgent business this afternoon, so we had to bring the meeting forward.Man: Well, no-one told me …[pause]Two: Why is Timtex performing badly?[pause]Woman: Timtex isn 't doing too well, is it? I see profits are right down again.Man: Mm. Well, at the moment the market 'ssharply divided between those who want fashionable clothing, even though it costs a lot, and those who want to pay as little as possible. So by aiming at the middle market, Timtex doesn 't really please anyone very much.[pause]Three: Which graph shows the company 's sales?[pause]Man: … and despite a slight fall early in the year, WP Engineering have in fact done well this year, with a steady rise in sales up to now, which their Managing Director, William Peters, hopes will continue into next year …[pause]Four: Where do they decide t to hold the seminar?[pause]Woman: Where are we holding the seminar this year?Man: How about that new hotel in town?Woman: It's too expensive for our budget … somewhere like the conference center is more suitable -it'sfully booked though.Man: And everyone complained about the Trade Club last year …Woman: OK, well maybe we should spend more on the venue this year. Let 'sgo with your idea. [pause]Five: What does the successful business produce?[pause]Woman: These articles about new business are interesting.Man: Especially the one about the woman whose company sells a game she invented herself. Woman: Mm. She 's doing really well. The one that made soft drinks failed within six months. Man: Yes. And the people publishing the magazine did well at first, but then they couldn 't find any more investors.Woman: Pity. Seemed a good idea.[pause]Six: In which department does Ben work now?[pause]Woman: Hello Karl! How are you?Man: I 'm fine thanks. How are things at the company?Woman: Oh, there have been so many changes since you left!Man: I hear Ben 's moved?Woma n: Yes … they n eeded some one with an engin eeri ng qualificati on in Marketi ng, so they transferred him there.Man: Who 's replaced him in Sales then?Woman: No-one yet![pause]Seven: Which chart shows the bank'scurrent network of branches?[pause]Man: … at the moment a quarter of the bank'sbranches are in Europe, and a third in Asia. The rest of their business is, of course, in the States. But today's news is that they're planning to close some US branches …[pause]Eight: What do they still need to put in the hall?[pause]Man: I've just been over the hall to check the arrangements for the shareholders'meeting. Woman: Is everything set up OK?Man: Almost. They haven 'tgot the microphone in yet. Everything else was all right though …the OHP was there …Woman: What about the video player?Man: Oh, we changed our minds about that, so I didn 'tbook one in the end. [pause]That is the end of Part One.讲解1 Why is the man late for the meeting?A The meeting time was changed.B His train was delayed.C There was an emerge ncy in his office.diary 日程，安排bring sth forward 把什么事情提前了2 Why is Timtex perform ing badly?A Its profit margi ns are too n arrow.B It is targeti ng the wrong market.C Dema nd for expe nsive clothi ng is low.总结：如果以后再碰到了题目问的是why，这种题大家要重点听因果词一\/200220022002A B C4 Where do they decide to hold the sem inar?A at a conference centreB at a Trade ClubC at a hotelLet's go with your idea. 还是听你的吧。
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LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ,everyone .I’d like to welcome you all to this session about public speaking .My name’s Janet Coyte ,and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ,but I’d like you to say something about your jobs and responsibilities .Katherine ,would you like to start?Katherine Certainly .Hi, I’m Katherine Alessi and I work for Marfil Solutions .I’m a management consultant. Marfil Solutions gives companies advice on their markets ,organization and processes .I interview clients ,identify problems and suggest solutions.Mark Morning .My name’s Mark Jenkins ,I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ,and I support my company’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managing director of a company called Athens Daily Menu ,which provides catering services .I arrange the MD’s travel and accommodation for business trips ,I organise his meetings, and I deal with correspondence.Suzanne Good morning .My name’s Suzanne Wilkes .I’m the chief financial officer of a company ,P&B Europe ,which designs gadgets and gifts .I’m responsible for the company’s accounts ,I advise the managing director on financial matters ,and I control the money that comes in and goes out.Carmen Hello ,I’m Carmen Selles ,I’m the quality manager in a company that produces car seats and interiors .I arrange and carry out tests of our products and I deal with customers’ complaints .Oh ,the name of the company is CarSpek.1.2 What does your job involve?I Hello .May I introduce myself? My name’s Ian and I work in the Asia-Pacific division.H Nice to meet you ,Ian. .My name’s Henry and this is my colleague, Sarah.S Hello, Ian .Do you work in the Sydney office?I No, not at the moment .My boss is in Sydney .But I’m based in Singapore.H Look! There’s Michelle over there .She’s based somewhere in Asia .I can’t remember where exactly .Do you know her?I Yes, we’re on the same project this year .She’s in Singapore ,too .H Ah, lucky you .She’s really beautiful-and clever too.I Yes, I know .It’s a real pleasure to work with her.S Well, I think I’ll leave you boys to discuss….work.H Oh ,Sarah ,you’re not jealous ,are you?S No ,I’m not…Michelle ,how lovely it is to see you again.1.3 What does your job involve?I What’s your name?K Kostas Hadavas.I How do you spell your surname?K H-A-D-A-V-A-S.I What do you do?K I’m the personal assistant to the managing director of Athens Daily Menu.I Who’s the managing director?K His name’s Georgos Solomos.I What does your job involve?K I deal with clients ,and I organise meetings and events.I Do you write reports too?K Yes, I often write reports and memos for our staff.I Do you work only in the Athens area?K No ,we don’t .We work in other parts of Greece too.I How do people react to you, man, doing this job?K Sometimes they are surprised ,but it isn’t usually a problem at all.I Do you like your job?K Yes ,I like it a lot.I Why do you like it?K Because I’m always busy, and because of the variety of things I do.Module 22.1 New projectsV HelloS Hi ,Vicky.V Hi, darling .How are things in Brazil?S Pretty good , And with you?V Fine.Where are you calling from?S My hotel in Fortaleza.It’s on the north-east coast.V Is it nice there?S Yes,the scenery is amazing.V And what are you doing in Fortaleza?S I’m woking on the plans for the shopping centre.What are you doing right now?V Oh,it’s sunny today,so I’m working in the garden.S And what are the children doing?V They’re watching TV.No,that’s not right .Tommy’s playing on his computer,and Emma’s with her friends,I think.S Good.And are you doing anything nice this weekend…2.2 Arranging a meetingD Dave Prakash.M Hi,Dave,it’s Martina.Listen,I need to discuss the designs for the new R300 series withyou.When can we meet?D I can’t make it today,I’ve got meetings all day.How about Monday morning?M I’m visiting the new plant on Monday morning ,but the afternoon is OK.D I’m probably taking time off in the afternoon,acturally.M Ok.Let me see…are you free on Thursday?D No,I’m visiting clients on Thursday morning,and I’m flying to Prague on Thursday afternoon.M Are you going to the trade fair?D Yes,that’s on Friday morning.I’m coming back on Friday afternoon. ,Look,what about Tuesday,for lunch?M No,I’m meeting the sales team on Tuesday and it’s an all-day thing.That leaves Wednesday.D Wednesday looks OK at the moment,but don’t forget the strategy meeing at 10 o’clock.M Oh,that’s right,I’m going to that too.But I’m free after that.How does 12.30 sound?We could have lunch.D Great,we can talk and eat on Wednesday.Now I must run.I’ve got a meeting with the Finance Director.2.3Arranging a meetingB Felix,are we planning to go to the New Directions Book Fair this year?F Yes ,I think so.It’s always a good event.We usually make lots of new contacts .When is it?B It’s in June this year .It’s on Thursday and Friday the 21st and 22nd.F Oh,just a second.Aren’t we going to Helsinki that week?B No,the Helsinki conference is in July.F Oh yes,that’s right.Fine,let’s go to the Book Fair.B There’s a special reception on the 21st.F Is it an lunchtime?B No,it’s in the evening an 8 o’clock.F Sounds great!Can you get everything organised?B No problem.I’ll confirm our attendance.Module 33.1Our guest today on ‘songs of my life’is the entrepreneur Martha Lane Fox ,of the massively successful company lastminute..With her business partner,Brent Hoberman,Martha Lane Fox started lastminute. in Brent’s living room.The idea was simple-a website selling late flights and late hotel bookings.The company grew very quickly and expanded from the UK into France,Germany and Sweden.They bought other travel companies,and after six years they had 1,400 stminute. went public in 2000,and the shares in the company increased their value by 40 per cent in twodays.Martha Lane Fox left the company in 2003.True to her entrepreneurial spirit ,she wanted to start more new companies .Martha,it’s a pleasure to have you here in the studio…3.2 Company structureParker Electronix is based in Fleet,in the south of England.We are leaders in hardware and software solutions for satellite technology.My uncle ,John Parker,founded the company in the 1960s.Our lastest product is a new program for optical instruments for the European Space Agency.Our engineers are involved in all of the stages of a project ,from planning to the final performance validation .The industrial department ,supervised by Gerhard Kulzer,provides regular certified training for its staff.The R&D activities,supervised by Ross Benton,are essential for all future applications .We have a workforce of 60 employees and a turnover of $7.5 million ,Now,let me introduce Arnaud Gamage ,our contracts &purchasing managing .Arnaud will explain to you…3.3Company structure…and now I would like to turn to the final section of the report. As you can see ,last year was an excellent year in production .The first two quarters were rather slow ,but as a result of new orders from Asia ,our production rose dramatically in the third and fourth quarter .This situation was reflected ,of course ,in our sales for last year.We started the year in a strong position,but in the second quarter worldwide sales fell sharply.This was a result of the high price of oil.However ,as I mentioned earlier,new orders from Asia meant that sales went up to their previous level by the end of the year.Looking now at the share price ,I am delighted to announce that last year was also an excellent year in this respect.The share price rose steadily for the first two quarters ,and it remained steady at its maximum for the rest of the year ,All in all ,last year was a very positive year…3.4 Exam spotlight,Listening Test Part One1M Hello ,Janet. Did you send those letters to our Italian suppliers?F Yes,I sent them on 13 June.Let me check….No,sorry.I sent them on the 14th.M Great,thanks.2M1 The new management have decided to invest in staff training.M2 Oh,really?I knew nothing about that.What do they want us to do?M1 They want us to improve our performance when presenting and negotiating,and make the most of our computer skills.Somebody has complained that our computers are out of date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me too.Let’s start with presentation skills,then.3This is the answering machine for Benton Factory Outlet.We are open Monday to Wednesday from 9.00am to 6.15pm.On Thursday and Friday we are open from 9.00am to7.15pm.We are closed on Saturday and Sunday.4F1 Here are the P&W logos the agency has just sent.F2 Mm,let me see…I like the colours…F1 What about the shapes?F2 I’m not very keen on squares or rectangles.F1 So,do you prefer this one?F2 Yes,the circle is nice.5M1 Our booking for the Magic Children Expo has been confirmed.M2 Excellent!Now we have to organise the stand.By the way,where exactly is the stand? M1 Let me have a look.I’ve got the fax here.It’s number 18 in Hall J.M2 Ah,that’s the same hall as last year.M1 Yes,but last year our stand was number 80.6M1 The exhibition went better than last year.M2 Yeah,I’m really glad.It was a great success-especially for us.M1 There were more people than last year.I’ve got the figures-yes,15,312.That’s a lot more than last year.7The sales were very good in December.Then we saw the usual decrease in January and February,and we recovered a bit in March.8F Hello,this is Jane Howell from Conference Room number 4.M How can I help you,Ms Howell?F We asked for 120 bottles of water,one for each delegate at our meeting,but there are only 100.Could you send us 20 more?M Do you prefer sparkling or still water?F Still,please.M I’ll send them to you immediately.F Thanks a lot .Bye.M Bye.Module 44.1 Views on import controlsPresenter The crisis over clothing imports is still hitting the headlines,and we spoke to some of the people involved.In Portugal,Joao da Silva owns a small factory in Aveiro.Joao Look,I can’t see any problem with these import controls.The European Union should protect European industry-people like me and my factory workers.We can’t produce clothing at the prices the Chinese charge.I employ a small number of people ,it’s true,but they depend on me.Where else could they work around here?My message to Mr Mandelson is this:stop the Chinese imports,support European producers.Presenter But it’s a different message from the retail clothing chain Tulip.Listen to what Dagmar Rasmussen has to say.Dagmar We in the retail trade really think we should import garments from China ,or from Malaysia,or from any country that can supply us at a good price .Why should the European Union tell us where and how to do business?We are not at all happy with this situation .Our shops could be almost completely empty next week.What are we going to say to our customers?The European Trade Commissioner should act at once,and permit the clothes to leave the warehouses and to stock our shops.Really ,this can’t go on!4.2 Views on import controlsNewsreader1 And now for the business news from Susan Fleming.Newsreader2 Today’s headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed .Millions of fashion items are sitting in ports around Europe ,where they have been since import restrictions were introduced in June .Today,however,both sides in the dispute,have reached an agreement,and the clothes,will be in the shops soon,The EU will accept all of the 80 million items.However,only 50 per cent of these items are part of this year’s imports.The other 50 per cent will be part of next import quotas.China agreed to this solution ,which is a compromise on both sides.The agreement is a victory for Peter Mandelson,the EU trade commissioner.Newsreader1 And on the stock exchange…4.3 Views on import controlsR Wates’Office Supplies Ltd,can I help you?C Hello,I’d like to speak to Mariah Keaton,please?R Who’s calling.please?C This is Jane Barrett,of Bryant&Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leave a message?C Yes,I would.Our order has arrived ,and you’ve sent the wrong items.We ordered three boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only one box of pencils ,and no pens.R I see.Which printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets back.Does she have your number?C I think so.But I’ll give it to you all the same.It’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank you.Goodbye.4.4 Views on import controlsN Westlaine Pharmaceuticals.S Hello.I’d like to speak to Natalia Marin,please.N Speaking.S Hi,Natalia.It’s sven.I need your budget figures for the report.Can you email them to me? N They’re not ready yet,I’m afraid .I’d like to check them again.Some of the figures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this afternoon.Is four o’clock alright?S Yes,that’s fine.I’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next week.We’re having a little party tomorrow afternoon.Would you like to come?S Yes,I’d love to.What time?N Half past three.S Great.I’ll see you tomorrow.Bye.4.5 Telephone messages1M Good morning.Coud I speak to Mr Aitken,please?F I’m afraid he’s not in the office today.Can I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s C-A-I-L-I-N.F Thanks so much.2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for Madrid.Mendip.3M Hi,Sue.Can you call me back on 98 983 988?F Let me just check that-98 983 988?M Yes.Can you call me back right now,please?4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,2-1,or the 23rd,2-3?M Oh I see.The 23rd,2-3.The 23rd of June.4.6 Telephone messages1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that P-A-N-E-doubleT-A?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank you.So what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra wanted.Can you tell her that our new brochure is coming out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two weeks.Could you ask Ms Chandra to phone me and confirm which one she wants? R Yes,of course.Does she have your number?C I’ll give it to you.It’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re welcome.bye.2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off sick.Would you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C Sure.D-A-V-I-S.R And what is the message?C I need a copy of my tax form for last year.Could you ask Mr Horbaczewski to email a copy to me,please?R Certainly.Does he have your email address?C I’m not sure.I’ll give it to you anyway.It’s BD dot Davis,at hotmail dot .R All right,Mr Davis.I’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at all.Goodbye.3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the moment.Can I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C Alright.Sigrid S-I-G-R-I-D-,Junge J-U-N-G-E.R And what was the name of the company?C Hofmann,that’s H-O-F-M-A-N-N-,G-M-B-H.R Thank you.Now what is the message?C I can’t fly to London on 17 April .There are no places available.But I can come on the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of course.Does she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re welcome.Goodbye.4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line;s engaged.Would you like to wait?C Yes ,please…R Hello,caller,I’m afraid the line is still busy.C Can I leave a message?R Certainly.What is the message?C Could you tell him that I have accepted the first offer?R You’ve accepted the first offer.OK.And could you give me your name ,please?C Oh ,yes,of course.Martin Kraemer.Thant’s K-R-A-E-M-E-R.R Thank you.I’ll give Mr Dando your message.C Thank you.4.7 Telephone messages1Gabrielle Hello,Roberto?It’s Gabrielle.Can you tell me when the goods are arriving? Roberto Well,they’re leaving on 16 Feburary,and the journey takes three days .If everything goes well,you’ll have them on the 19th.2Personnel officer Good afternoon,Personnel.Caller Oh,please excuse me ,I think I must have the wrong extension. I wanted to speak to the production manager.Could you tell me her extension number ,please?Personnel officer Certainly,it’s 2319.But she’s not in her office at the moment.She’s having a lunch meeting with the managing director.3Krystof Krystof Grivas’s office. I can’t come to the phone at the moment. Please leave a message,and I’ll get back to you as soon as I can.Berndt Yeah,Krystof,it’s Berndt.The time is now one o’clock.Look,I won’t be able to make our 2.30 meeting.Can we make it a bit later-4.30 perhaps?4.8 Exam spotlight ,Speaking Test Part OneE Good afternoon.C1 and C2 Good afternoon.E My name’s Heather Barras and this is my colleague,Sharon Hutchinson.She will be listening to us.Now ,could I have your mark sheets,please?C1 Yes,here you are.C2 Here you are.E Thank you.Right .So,what’s your name?C1 My name is Christine Benferrhat.E How do you spell your surname?C1 It’s B-E-N-F-E-R-R-H-A-T.E And where are you from,Christine?C1 I’m from Brittany,in France.E And what’s your name?C2 M y name’s Joao Cordeiro and I’m from Portugal.E Joao,do you work or study in Portugal?C2 I work for an advertising company and I attend evening classes in English.E And you,Christine,do you work or study in Brittany?C1I finished school last year. I have a new job near Paris. I work for a multinational company.E And do you like your new job?C1 Yes,I like it a lot. I like speaking English with my colleagues and our customers.E And what about you,Joao?Do you like your work?C2 Yes, I like it very much. I like working with creative people.E OK.Christine,what do you do in your spare time?C1 I don’t have much spare time,but I like reading,listening to the music and I like swimming .When I go back to Brittany ,I also like windsurfing.E And you,Joao,do you have any hobbies?C2 Yes,I like taking photos. I have a new digital camera and I like taking piture of towns. I also like going to the cinema and I visit art exhibitions .There are a lot in Lisbon.E Do you think it’s better to live in a small town or big city?C2 I prefer big cities.It’s exciting and there’s a lot to do.E Do you agree,Christine?C1 No,I don’t agree with him. I live near Paris,but that’s because of my work. I would prefer to live in smaller town,like my home town in Brittany.Maybe because I like the sea.E Thank you.That’s the end of Part One of the Speaking Test.Module 55.1 Career changesP Excuse me.Could you pass me a plate?A Sure…You’re Petra Schein,aren’t you?P Yes, I am.A I thought so. You probably won’t remember me,but I came for an interview for an accountancy job with you about three years ago.P Yes,Alex,isn’t it?Belanger.A That’s right.P I seem to remember that one of your hobbies was photography.It was a real passion.A You do have a good memory!P So what happended?We offered you a job,but you went to work for our competitors –Deutsche Bank,I seem to remember.A The conditions they gave me were better, I’m sorry to say.P I can understand that.So, are you still working there?A No,I’ve given up banking altogether. I worked for Deutsche Bank for a little more than two years,but I didn’t like the job.There was too much competition among the employees,and I didn’t really like that.P Well,sometimes you have to be competitive if you want to make a progress.A I know,it wasn’t for me.P So,what do you do now?A I have become a professional photographer.P You know,that doesn’t surprise me .Are you in any particular sector?A I take portrait photos. I’ve just bought a studio,and I’m creating a library of photos,which I’m going to punish on my website.P You must give me your web address.A Better than that, I can give you my business card…And what about you?Are you still in human resources?P Yes ,I am.. I’ve moved to the head office,and I’m the manager there.So now I’m even busier than ever…5.2 Career changesF Hello.It’s nice to see you again.You’re looking well.B Thanks !I’m well. I’ve just come back from the Turin Book Fair.F Ah!One of your favourite events.How did it go?B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we’ve published.And I met up with some old friends.Do you remember Nuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.F It’s delicious,isn’t it?Well then ,Berndt,has this been a good year for you?B Yes,it has.We’ve done really well in Western Europe-we’ve sold more books than ever before.And we’ve started distributing in countries in Eastern Europe as well-for example ,in Poland and Hungary.Poland is doing very well.The demand for our books has been almost as high as in Spain and Portugal.F That’s great! I can see you’ve been very busy.B Well ,of course!You know me.F So,what’s next then? I’m sure you’ve got something new planned.B Well,we’re going to move the actual printing to Slovakia.We have a new contract with a printing company in Bratislava.They’re going to take over about 80 per cent of our book printing next year.It’s going to cut our costs considerably,I hope.F What a coincidence! I’ve just been to Bratislava.B Well, I’m going to be there next month. I’m going to discuss the contract with the printers.And after that, I think I’m going to take a few day’s holiday. It’s been a very busy year.5.3 Negotiating a bank loanBM OK,well, I’ve got all the paperwork here for your loan application .Everything seems to be in order.Let’s just have a look at your business plan.Perhaps you could tell me about your ideas?JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extra sugar,or additives or ‘E’numbers.At the moment,we’ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours. BM You say that you’ve got some flavours.Have you already started making and selling your drinks?JH Only on a small scale,but they’re selling really well and we can’t keep up with demand.BM Right,so why exactly do you want a loan?Are you going to expand your range or increase you production?JH Well,both,we hope.BM And how do you plan to sell the drinks?Direct to the public?JH No,we’re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We’ve already had talks with the catering company that runs the ‘Travel Snack’chain.They’re going to stock our drinks in their main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything simple.We plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruit that is easily available locally.Our production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 66.1 Flight problems1We got to the airport 30 minutes before the plane was due to take off,and we went straight to the check-in desk.First,the man at the desk said that the plane was already full because the flight was overbooked ,so we couldn’t get on.But then he changed his story.He said there were empty seats on the plane,but we were late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give you a seat on a later one-but if you arrive late,you lose your money. I bet the man at the desk was lying.2I called the airline to ask if my flight was on time ,and the man said that there might be a delay because of the snow,But when I arrived at the airport ,there were no flights.The woman at the information desk told me to go back to my hotel and wait.She said they were going to close the airport,and she didn’t know for how long.3I couldn’t complain about anything.The airline sent a taxi to collect me from my hotel.At the airport,they took me straight to the desk to check my case in. I didn’t have to wait.Then they let me sit in the First Class Lounge,even though I didn’t have a first class ticket.The woman in the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed my wheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me.4There’s one every week.If it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air traffic controllers.Oh ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there would be no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.6.2 At the hotel1R Good afternoon.Carlton Hotel.How may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’s Johanson.R Let me see.Yes,Mr Johanson,we have a booking for you for Thursday,the 23rd,for one night.G Good.Thank you.2P Can I help you with your luggage,Madam?G Yes,please. I’ve got some very heavy suitcases.They’re over there,on the right.P Here you are, Madam.Which is your room?G I’m sorry,these two big suitcases aren’t mine.And this small one isn’t mine either.P They were the only suitcases on the right.G Oh, I meant to say ‘on the left’.One big suitcase and two small ones. I’m terribly sorry.P No problem,Madam.3G Who’s there?。