商务英语谈判Business Communication English Script

Business Communication English Script Human Potential:Supplier 1: Rebecca ChairwomanSupplier 2: Taylor SecretarySupplier 3: Molly HRSupplier 4: Lydia Project ManagerBaylor and Sons:Customer 1: Vienna ChairwomanCustomer 2: Shirley SecretaryCustomer 3: Daisy Personal Manager Customer 4: Cynthia Market Manager(Daisy, Lydia, Vienna, Tayl or, Molly, Rebecca)Daisy：Sorry to have kept you waiting .You must be Lydia, and I’m Daisy .We’ve spoken on the phone .Let me introduce for you, this is Vienna , and Shirl ey, and Cynthia.Lydia: Morning, nice to meet you.Vienna: I’m very glad to welcome you. Would you like some coffee…or some tea? Rebecca: Coffee, pl ease. ( l ook at Tayl or )Tayl or: No, thank you.Vienna: (drink the coffee)How was your flight?Lydia: About one hour and a half.Molly: That sounds…you nearly have no time to have a breakfast.Lydia: er…a little, on the flight.Vienna: Terribl e, I can’t stand those food on flight.Rebecca: Neither d o I.(Laughing)Daisy: Okay, ladies .We’ve got a full agenda, so perhaps we had better start now. Cynthia：Before the meeting, I’d like to introduce something about our company, especially about what peopl e we really want …(略)(Vienna, Rebecca, Shirl ey, Lydia, Cynthia)Vienna: I’d like to start by saying a few words about the meeting today and what we expect to achieve. As we know, Human Potential as a strong candidate, but, er…actually, not the only one. Even though I hope that we can be good cooperative partners, what we really hope is to find enough common ground .Is that cl ear? Rebecca: That’s all right.Shirl ey: I’ve drawn up an agenda. First, we’d like you to present your proposal. We had read it, but we still hope you can go over the critical areas .Lydia, I und erstand you’ve come compared to d o this?Lydia: It should take about five minutes. Please feel free to ask any questions, whil e I’m talking.Vienna: That’s great. It will help us to id entify issues that need more discussion. After that we try to resolve any outstanding differences and finally, assuming that we can agree, I thought we coul d draw up an action plan for the next few weeks. Cynthia: I just want to ad d that, in fact, because of the restructuring of our company, we really need some categories and numbers of empl oyees seriously. Those can take in office as soon as they can.Lydia: Of course, could we begin?(Almost everyone nod their heads.)(Lydia, Molly, Cynthia, Daisy, Rebecca)Lydia: I’d like to introduce our company in foll ow aspects… (略).Shall we l ook first at the way we provide about the training courses and recruitment? ( l ook around)We will offer two l evels. The Level A is a traditional way, we arrange arecruitment fair, and then we will choose the entrants and have a training course. The Level B is that we will give training courses first and then sel ect entrants by the daily mark and the final examination. Any questions so far? （前面是推荐，PPT讲解自定）Vienna: If …I mean, if in Level B, who will d eal with the training course and the final examination?Molly: That must use our own professional in Human Resource. We have a round ed system.Cynthia: Sorry, I’d like to know how l ong during the training courses, you see , it’s really an urgent project. And what we need is different between every part. Molly:Lydia: Fine. Then I …Daisy: Wait a minute, pl ease. I’m sorry to interrupt, I’d like to know, won’ t this be a first for you …servicing contract overseas?Lydia: Yes, that’s right. But we d o have similar clients in … So, we d on’t anticipate any problems on that.Rebecca: What’s more, you need to establish a d esign d epartment with a manager and four d esigners. It’s easy to find more excellent d esigner in Italy, Supervisors as well. That’s won’t be difficult.Lydia: Or, you’d like to talk more with our clients in…?Daisy: No, we had already foll owed up your references. Pl ease go on.Lydia: Then can I go on and talk a little bit about pricing?Daisy: Fine, pl ease go on.(Tayl or, Molly, Vienna, Shirl ey, Cynthia)Lydia: If you l ook at page 10: the recruitment fees will be given by rate of entrants’annual salary.Shirl ey：So we can’t be certain about how much the recruitment fees?Lydia: It d epends which l evel of support you opt for.Shirl ey: Can you explain that?Tayl or: Let me explain more d etails. As you see, there are two l evels. Level A is paid by 5% of entrants’ annual salary. We will give professional training and you d on’t pay anything extra.Shirl ey: Sure, and what about Level B ?Tayl or: Level B is paid by 4% of entrants’ annual salary, besid es, you shoul d pay another 200’000 d ollars for these massive training.Daisy: Okay. What’s the different between these two l evels’ training?Molly: The same course, but Level B has an final examination, in ord er to make entrant more agree with your standard.Vienna: That’s interesting. Can we go over the approval process? (Rebecca, Shirl ey, Molly, Vienna, Cynthia, Tayl or, Daisy)Rebecca：So we’ll draw up a schedul e of projects, which we both feel need to be carried out over the foll owing month. These coul d be introducing recruitment,training and…Shirl ey: Sorry to interrupt. But maybe we shoul d rethink the question of, Molly, how l ong can your coll eagues finish training courses and how they finish training course.Molly: Yes, that needs to be clarified.Shirl ey: What if we put something in the contract?Vienna: That be a start, I worried about…is that whether the entrants you provid e for us , can really reach our standard . What you said sounds a bit too risky. What’s more, if your team will think about that, ‘it’s just a singl e training course’, how can you guarantee the quality of the training courses?Rebecca: That won’t happen absolutely , I promise. The entrants are as excell ent as we can provid e.Cynthia: We all know that, Tayl or. But who’s going to supervise all this? And as you know, we need different categories of peopl e. As a result, there must be different training for different peopl e.Tayl or: We have talked about taking on one of your team to in charge of the whol e training. It won’t be too expensive if we d o that. And if that be possibl e, every examination will send to all of you.Daisy: After all, that is the lack of experience . I’m afraid your prices are a bit high in Level B. Please d on’t get me wrong. We all know there can be a l ot of room for manoeuvre with these contracts.Tayl or: I think I see what you’re getting at, Daisy. Can I suggest a break? We should talk this though a bit more.Daisy: Good id ea, Please use the room next d oor and have some coffee. (Molly, Lydia, Rebecca, Vienna)Molly: We’ve discussed this problem of supervision and training, and we ‘d like to make a proposal.Vienna: Great, Let’s hear it.Molly: Firstly, we d o und erstand your concerns about the pricing system. Level A may be not provid e satisfying enough entrants, and Level B is too expensive. So, we propose a l evel of support between Level A and Level B. That means, we can make recruitment fair and select the number more than you need, and then give them training courses…that will at a fixed price.Vienna: That sounds fine. We’ll pay by rate of their annual salary, and agree a annual rate for essential support and training work.Daisy: At risky。