酒店情景英语(投诉)
美联英语：处理酒店投诉英语情景对话
美联英语提供：美联英语：处理酒店投诉英语情景对话导学：酒店投诉英语情景对话对于很多的朋友而言都是十分的关键，为了学好酒店投诉英语情景对话，我们也不得不做出很多的分析和认知，而这些在下面文章中也有提到具体内容。
处理酒店投诉英语情景对话及语句都有哪些呢？那么下面的文章中也给出了一些提示，只要我们意识到了这些，那么自己就可以很好的学好这些内容，这样自己就可以很好的掌握了这些事宜，从而真正的让自己的英语水平得到了攀升。
想要处理的酒店投诉英语情景对话及语句如下：1. I'm sorry to hear that, madam.听到这件事我们真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.对不起，我们店也有这个规定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.非常抱歉，女士，我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.史密斯先生，实在对不起，让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.实在对不起。
我会报告给经理，他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.对不起，先生，去劝您别这样做，这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.我很抱歉给你造成的不便。
投诉酒店英文带翻译
投诉酒店英文带翻译Title: Complaining about a Hotel。
Recently, I had a very unpleasant experience at a hotel and I feel the need to express my dissatisfaction. I booked a room at this hotel for a business trip and was expecting a comfortable stay. However, the reality was far from my expectations.Firstly, the room was not clean. There were stains on the carpet and the bathroom was not properly sanitized. It was clear that the room had not been thoroughly cleaned before my arrival. This was very disappointing and made me feel uncomfortable.Secondly, the air conditioning in the room was not working properly. It was very hot and stuffy, and I had trouble sleeping because of this. I called the front desk to complain about this issue, but they did not offer any solution or even an apology.Thirdly, the hotel staff was very unprofessional. They were not friendly or helpful, and seemed to be annoyed by any request or question. This made me feel unwelcome and uncomfortable.Overall, my experience at this hotel was very disappointing and I would not recommend it to anyone. Ihope that the hotel management takes my complaintsseriously and takes steps to improve the cleanliness, air conditioning, and customer service at their establishment.最近，我在一家酒店有了非常不愉快的经历，我觉得有必要表达我的不满。
叫醒服务投诉情景对话
叫醒服务投诉情景对话处理酒店投诉英语情景对话及语句都有哪些?：customer=A waiter=B manager=CA:Waiter.B:May I help you ,sir?A:I have made an order like half an hour ago, when could I get my dish?B:I'm sorry sir, because the few cook...在酒店都11点还没打扫一对夫妻正准备投诉刚好碰见服务员编一个这样的情景对话 - ：到前台说:“我的房间不要打扫卫生,需要的时候我会告诉你们,期间不要进我房间.”前台会跟打扫卫生的阿姨说清楚的,这点一般的酒店旅馆都做得到投诉手机产品(服务)的英文对话至少10句 - ： ---May I help you ,sir?---Yes.I just bought this phone here this morning.---Anything wrong with it?---Yeah,when i got home I found that it can't make phone calls,which made me very angry.---Did you charge the battery?---YEs, I did.There must be ...20分求英语情景对话`酒店投诉 - ： 20分求英语情景对话`酒店投诉人物:经理( hotel manager),客人(guest)` G; May I speak to the hotel manager please? M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you? G: Hi. My name islisa Wang. I would like to ...模拟情景:客户投诉同事态度不好,我该怎么与客户沟通? 有对话出来 - ：除了道歉安抚还能咋滴,客户是上帝,但上帝不跟你天天呆在一起啊,切记不要为了客户当面数落同事.除非你是他上司求帮忙写一篇英语情景对话关于东西有质量问题的一个投诉电话时长3分钟的高分悬赏啊- ：Excuse me, I have some problems,can you help me?With pieasure and what is you problme?I bought the watch two days ago ,however, it does not work.Does it break up or lose the power ?It is impossible.can you repair it?I need it for my test.Ok,we will try our best to repair it.Thanks a lot.。
酒店情景(投诉)
酒店投诉情景实例展A：早上好！有什么可以帮助你的吗？B：这是什么星级酒店？昨天刚解决了蟑螂的事，今天马桶又堵了，这是什么情况？A：非常抱歉！给您带来的不便我们深感抱歉，请问你的房号是？B：608A：请您先在大堂休息一下，您房间的问题我们立即为您处理.B：行吧，快一点儿。
A：客房部，608房间投诉马桶坏了，请立即处理（5分钟后）B：处理好了没，我时间有限。
A：xx先生，客房部正在处理您房间的问题，您先喝杯果汁休息下，客房部一会儿就处理好。
B：好吧，给我拿杯橙汁来。
（10分钟后）A：李先生，您好！给您带来的不便我们深感抱歉，现在您房间的问题已全部解决，您可以继续入住了。
B：什么，让我继续入住原来的房间？不行！马桶再堵了怎么办，我可不想再来一次，而且住在隔壁的人特别吵，立即给我换了。
A：请您稍候。
我查一下房态A：李先生，不好意思。
同类房型已经全部售完了。
B：什么？你们是不是故意的，这是不想让我换房的理由吗?A：李先生，您误会了。
您也知道，现在是旅游旺季，酒店的入住率特别高，所以请您谅解B：现在还有什么房型是没有入住的？A：有标准间和行政套房B：这不是还有嘛，就把行政套房换给我就行A：对不起，李先生。
这两类房型差价太大，无法为您换房（为难）B：那你说这该怎么办？A：要不您继续住您原来的房间，在余下的几天中，我们酒店将为您提供免费的早餐和水果，而且保证不会在出现类似的情况，你觉得可以吗？B：这样也可以，但是要把我的房价打五折。
A：李先生，我们酒店房价是不打5折的。
B：那你就把我换到行政套去吧。
A：我们酒店的最低折扣价是8.5折，您看可以吗B：行，就这样吧。
A：谢谢您的包容，祝您入住愉快！The hotel guest room complaintsA:[waiter] B: [guest]A: Good morning. May I help you?B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it.A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quickA:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes)B: Excuse me, is everything will be ok. I'm very busy.A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while.B: Well, give me a cup of orange juice. (After 10 minutes)A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the.B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediatelyA: Please wait. I check theA: Mr. XX, I'm sorry. The same type room already all sold out...B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand.B: Now what the room is empty.A: Twin rooms and executive suite.B: That's right, and the executive suite that I will do.A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed)B: please give me a answer .what is your driving at?A: Mr. XX. you continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok?B: That's ok. But you should give me 50% discount pricesA: Mr. XX, our hotel is not playing 50% discount prices.B: If you can not do it .I will change the room.A: But our hotel only offer 85% discount.B: All right, then so be it.A: Thank you for your tolerant, I wish you a pleasant stay!。
酒店英语情景对话——客房投诉处理1
酒店英语情景对话——客房投诉处理1很高兴Hotel English推出的语音版英语情景对话得到了大家的好评，同时，我们也收到了很多同学的留言，希望多出一些投诉处理方面的对话，我立马录了个投诉处理系列的，希望大家喜欢。
如果你有想要学习的酒店英语内容，我欢迎同学们在评论里留言或者给我们来消息。
祝大家学得开心!complaint 1来自国宾人Guest：Excuse me, I would like to make a complaint.你好，我要投诉你们酒店。
Receptionist : What seems to be the problem, madam?出了什么问题呢?女士。
Guest: Well, were regular guests at your hotel, but Im aboutto change my mind about ever staying here again! The service is terrible. Ive had to ring housekeeping every day to ask them to clean my room. My company pays good rates for me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect!我是你们酒店的常客，但是我打算换酒店，以后再也不住在这了。
服务太差了，我每天都要打电话给客房部让他们来打扫我的房间。
我的公司付了一笔不小的费用给我和我的同事住在这家酒店，我们想要一个正常可靠的清洁服务不过分吧!Receptionist: First of all, Id like to apologize on behalf of our hotel. So, if I understand you correctly, you had to call each day to get your room cleaned?首先，我想代表我们酒店表达我最深的歉意。
饭店情景英语(第二版)课件：Handling Complaints 处理投诉
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
8．如果仍无法让客人满意，将投诉上报主管处理。 Escalate the case to the superior if there is a deadlock in satisfying the customer. 9．将投诉内容详尽告知主管或相关人员。 Keep your superior and relevant parties informed of the complaint from the difficult customers. 10．当客人接受提议解决方案时表示感谢。 Express appreciation when the customer agrees to the recommended solution.
Well done beef tends to be tougher. 做得熟一点的牛肉是要绵一些。
This type of coffee does taste bitter. 这种咖啡口味是很苦。
This dish does take some time to prepare. 制作这道菜是要花些时间的。
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
4．注重可商议事项，避开不相关联的事件甚至人身攻 击。 Focus on the negotiable issues rather than the irrelevant issues or personal attacks. 5．强调你能做什么，而不是你不能做什么。 Repeat on what you CAN DO, not what you CAN’T DO. 6．不和客人争论。 Don’t argue with the customer. 7．把握底线，灵活处理。 Know the bottom-line but be flexible.
关于酒店的投诉信英语作文
关于酒店的投诉信英语作文Dear Hotel Manager,I am writing to express my deep disappointment with the level of service I experienced during my recent stay at your hotel.From the moment of check-in to the time of check-out, the service was lacks and fell short of the standards I would expect from a hotel of your caliber.尊敬的酒店经理，我写信是想表达我在最近入住贵酒店期间所感受到的服务水平让我非常失望。
从办理入住到退房的那一刻，服务缺失且远未达到我对于贵酒店这一级别所期望的标准。
The rooms were not properly cleaned, with dust and debris evident in various corners.Additionally, the promised amenities such as the minibar and the in-room safe were either not functioning or not available.房间清洁不到位，在各个角落都能看到灰尘和碎屑。
此外，承诺提供的迷你吧和房间保险箱要么无法使用，要么根本不存在。
Furthermore, the behavior of some staff members was unprofessional and at times even rude.It was particularly distressing when dealing with the front desk, where the staff seemed indifferent to our needs and requests.而且，一些员工的行为不专业，有时甚至粗鲁。
英语投诉酒店信范文模板
英语投诉酒店信范文模板英文回答：Dear [Hotel Manager's Name],。
I am writing to express my extreme dissatisfaction with my recent stay at your hotel, [Hotel Name], from [Check-in Date] to [Check-out Date]. I had booked the room under the reservation number [Reservation Number] and was assigned room [Room Number].During my stay, I encountered numerous issues that significantly impacted my comfort and well-being.1. Noisy Environment:The room was constantly filled with noise from the hallway, adjacent rooms, and outside traffic. It was extremely difficult to sleep or concentrate due to the incessant noise levels.2. Uncleanliness:The room was not cleaned to an acceptable standard. The sheets were stained, the bathroom was dirty, and there was an unpleasant odor throughout the room.3. Faulty Amenities:The air conditioning unit was not functioning properly, leaving the room uncomfortably hot. The television had limited channels, and the internet connection was unreliable.4. Poor Service:The staff at the hotel was unhelpful and unresponsive. They did not address my concerns regarding the noise and cleanliness of the room. When I attempted to call the front desk, I was often met with long wait times or disconnected calls.5. Incorrect Billing:Upon checking out, I was charged an incorrect amount. I had requested a late check-out, but this was not reflected on my bill. Additionally, I was charged for room service that I did not order.I am deeply disappointed with my experience at your hotel. The substandard conditions and poor service haveleft me feeling frustrated and dissatisfied. I believe that I am entitled to compensation for the inconvenience and distress caused during my stay.I would like to request the following actions:A full refund for my stay.An apology from the hotel management.Assurances that corrective measures will be taken to address the issues I have raised.I urge you to take my complaint seriously and respond promptly. I look forward to hearing from you within the next seven business days.Sincerely,。
酒店接待与投诉英语短对话
A：Good morning，madam．What can I do for you？B：Yes ,I want to book a room. And can you tell me something about this hotel?A: OK! This is our hotel, Sunrise Holiday, is a four-star hotel with fully equipment. Our hotel is closed to the sea and has a pretty view.And our hotel provides twin room、double room and deluxe room. What kinds of rooms do you want to book?B: I want to reserve a double room. The room near the beach, with big balcony and walk distant along the beach.I need the personnel in your hotel to open the window and clean the room before I arrive there.A：OK. May I have you name, please? When will you arrive at our hotel, sir?B: My name is Yvonne.I’ will arrive here from 1 to 3 P.M.A: Your room is 307, I looking forward to seeing.……A: Good afternoon, madam. Can I help you ?B: I want to check in now.A: Do you reserved?B: I have booked a room by three days, the room number is 307.A: OK. Can I let me see you ID card or passport?B: Yes, of course?A: Would you like to make the reservation by credit card or cash?B: Use the credit card .just leave it open.……Ring……电话响A: Good morning, madam. What can I do for you?B: May I speak to the hotel manager please?A: Hold on please. Sorry, but he can’t come to the telephone right now. Can I take a message?B: My name is Yvonne. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.A: I am sorry to hear that. Could you tell me exactly what it is all about?B: The introduction of this hotel is that the rooms have air-conditioners and balconies. Also have good decoration. But now, I can not see any air-conditioner and balcony in my room. The wall is grey.A: I’ m sorry, madam. Can you tell me your room number?B: Room 323.A: OK! ...... Madam, the room you booked was an economical room. This room doesn’t have balcony and air-conditioner.B: Economical room…OK, OK…But you said we can see a pretty sea view in our own room. And what I can see in my room is just a small pool.A: Madam, the sea is closed to our hotel. It is only 10 km.B: 10 km…closed to the hotel…This is really unbelievable.A: Madam, our hotel has tour buses, and you can take the bus to the sea. Or you can swim in the swimming pool in our hotel.B: Don’t mention the swimming pool. There’re not furnished.A:I’m awfully sorry, madam. We must consult this question immediately.B: And the most horrible is that the garden in your hotel without any flowers and trees. Are you surethis is a garden?A: You misunderstand us, madam. You must know that the dengue is prevalent now. We must kill all the mosquitoes and keep you safe, so we have not planted the trees and flowers in the garden.B: ……The hotel doesn’t have a supermarket, but a small shop. Just a few things to sell. I can’t buy most things I want.A: Madam, if you need something, you can call for us. And we will provide all the things you want. B: Please stop! And now, I only want you to pay a half my money back.A: I am afraid it is not good enough, madam.B: I expected something better, but it is a far cry for what I expect.A:I do apologize for it. We can upgrade a deluxe room for you in free.B: I just want my money back, a half is great.A: Sorry, madam. Maybe we can give you some cash alternative securities.B: No. I was just saying the word I had said twice.A: OK, madam. I will reflect your demand to our manager and seeing what he say.B: Great.。
酒店英语情景对话——客房投诉处理2
酒店英语情景对话——客房投诉处理2 G: GuestR: ReceptionistG: Good morning!早上好!R: Good morning, sir, how can I help you?早上好，先生，有什么可以帮您?G: Yes. I want to complain because the room next door is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable.我想投诉，因为我隔壁房间太吵了，隔壁房的人每天晚上在那开派对，我根本没法睡，而且，床也不舒服。
R: I do apologize, sir, we have a group of guests here this week for amusic festival.非常抱歉先生，我们这周有很多客人是为音乐节而来的。
G: I understand, but the noise is unacceptable. If nothing is done, I will have to move.我理解，但是我不能接受这么吵。
如果没有解决，我就不住这了。
R: I am sorry for the trouble,sir. We will make those guests aware of our noise policy. Also I can offer you another room. May I have your name and room number?我很抱歉给您造成的不便，先生。
我会让那些客人了解我们酒店的噪音政策。
并且，我可以为您提供另外一个房间。
酒店噪音影响休息投诉信范文英语
酒店噪音影响休息投诉信范文英语英文回答：Dear [Hotel Manager's Name],。
I am writing to express my dissatisfaction and to submit a formal complaint regarding the excessive noise levels that have been disrupting my stay at your hotel.Upon my arrival on [Arrival Date], I was assigned to Room [Room Number]. While I appreciate the overall amenities and comfort of the room, I have been experiencing significant noise disturbance that has rendered itdifficult to rest and relax.The primary source of the noise is from the neighboring room, Room [Neighboring Room Number]. The occupants have been engaging in excessively loud conversations, playing music at high volume, and moving furniture throughout the night. These activities have occurred on multiple occasionsand have lasted for prolonged periods, making it impossible for me to achieve a peaceful sleep.In addition to the noise from the neighboring room, I have also experienced noise from the hallway. Guests have been talking loudly, slamming doors, and running up and down the corridors, creating a constant level of disturbance.I have attempted to resolve the issue directly with the occupants of the neighboring room on several occasions, but my requests for quiet have been met with hostility and indifference. I have also spoken to the front desk staff, who have been understanding and sympathetic, but have been unable to effectively mitigate the situation.I am a frequent traveler and have never experienced such a level of noise disturbance in a hotel before. I understand that some noise is inevitable in a busy establishment, but the excessive and ongoing noise that I have been subjected to is beyond acceptable.I have been staying at this hotel for the past [Number] nights and have been unable to rest adequately due to the noise. This has resulted in significant fatigue and impaired my ability to enjoy my stay and engage in my daily activities.I am requesting that you take immediate action to address this issue and ensure that I am provided with a quiet and restful environment for the remainder of my stay.I would appreciate the following actions:Investigate the source of the noise and identify the responsible parties.Enforce the hotel's noise policy and take appropriate disciplinary measures against the violators.Provide me with an alternative room that is free from excessive noise.I trust that you will take my complaint seriously and work diligently to resolve this issue promptly. I amconfident that with your attention and intervention, I will be able to enjoy a peaceful and restful stay at your hotel.Thank you for your time and attention to this matter.Sincerely,。
酒店英语口语对话：宾馆投诉
The light in this room is too dim. Please get me a brighter one.这个房间的灯太暗了。
请给我换⼀盏亮些的。
Can you change the room for me? I was woken up several times by the noise the baggage elevator made. It was too much for me.你能给我换个房间吗？我晚上被⾏李梯的声⾳吵醒好⼏次。
我受不了了。
I hope I have a sound sleep in a quiet room tomorrow evening.我希望明天晚上能在⼀个安静的房间睡个好觉。
The pillow cases are stained.枕头套是脏的。
The worst thing is that the bathroom is very dirty, too.最糟糕的是浴室也很脏。
We might have overlooked some points我们可能忽略了⼀些细节。
I just checked out here. But back in my room, I found there might be something wrong in the bill.我刚刚结过账。
但回到房间后发现账单好像有点问题。
I checked in on the 6th and will leave this morning. That’s exactly three days, I think. But you charged me for three days and a half.我6⽇登记⼊住，今天上午结账。
我想正好是3天。
但是你收了我3天半的房费。
I sent a sweater to the laundry but it’s come back badly shrunk.我有⼀件⽑⾐拿去送洗，但是送回来后严重缩⽔。
【Complaint】处理投诉-现代酒店英语口语
【Complaint】处理投诉-现代酒店英语口语经典对话C=Front Office Clerk 前台服务员 G=Guest 顾客C：Good evening. Front Office . Can I help you?晚上好，这里是前台。
有什么可以为您效劳？G：This is Mrs. Stevenson, Room 103. I’ve just checked in and I’m not happy with my room.我是 1503 房的史蒂文森太太，刚入住的，我对房间不满意。
C：May I know what is wrong?请问有什么问题吗？G：The room is smelly and there is someone’s hair on my bed! I didn’t expect such thinhs would happen in your hotel.房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mrs. Stevenson. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.很抱歉有这种事情，史蒂文森太太。
我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.好吧，谢谢。
C：You’re welcome, Mrs. Stevenson. My name is Simon, and if there is anything else I can do foryou, please don’t hesitate to call me .不客气，史蒂文森太太。
关于投诉客栈的英语作文
关于投诉客栈的英语作文English:I am writing to express my dissatisfaction with the recent experience I had at your inn. I booked a room for the weekend, but upon arrival, I was shocked to find that the room was dirty and unkempt. The bed linens were stained, the bathroom was not cleaned properly, and there was a musty odor throughout the room. Additionally, the staff was rude and unhelpful when I tried to address these issues. I feel that as a paying guest, I deserve better treatment and accommodations. I would like a refund for my stay and an assurance that steps will be taken to improve the cleanliness and customer service at your inn in the future.Translated content:我写信表达对您客栈的最近经历感到不满。
我预订了一个周末的房间，但抵达后，我震惊地发现房间又脏又乱。
床单有污渍，浴室未被彻底清洁，整个房间都有一股霉味。
此外，当我试图解决这些问题时，工作人员态度粗鲁，毫不乐意。
作为付费客人，我觉得我应该得到更好的服务和住宿条件。
我希望得到住宿费的退款，并得到保证，将来会采取措施改善您客栈的清洁度和客户服务。
快学英语旅游度假篇19-投诉酒店
Complaints about the Hotel 投诉酒店脱口而出This is quite unusual. I’ll look into the matter.这很少见，我会调查些事的。
Please accept my apology on behalf of the hotel.请接受我代表饭店的道歉。
I’m sure everything will be right again next time you come.我保证您下次再来时一切都会好了。
I’m awfully sorry far that. I’ll see to it right away.我对此非常抱歉，我马上处理此事。
I’m sorry to have caused you so much trouble, but I’ll manage to solve the problem before long.我很抱歉为您带来了很多不便，但我会想办法很快解决问题的。
Please relax. I’ll take care of it according to your request.请放心，我将按您的要求办。
I’ll ask our manager to come and take care of your request.我去叫经理来处理您的要求。
I’ll check immediately and call you back.我立刻检查并给您回电。
We’ll look into the matter immediately. Thank you for telling us.我们会马上调查这件事，感谢您告诉我们。
I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
对答如流精彩对话Dialogue OneMay I come in?我可以进来吗？Sure. Come in, please.当然。
酒店投诉英语情景对话怎么进行投诉
酒店投诉英语情景对话怎么进行投诉出国旅游，住在酒店难免会遇到一些问题，这个时候我们可以如何用英语进行投诉呢，今天店铺在这里为大家介绍一些酒店投诉英语情景对话给大家，希望对大家能有所帮助!酒店投诉英语情景对话1A：Good evening，ma'am.Did you ring for service?What can I do for you?B：Yes.The light in this room is too dim.Please get me a brighter one.A：Certainly，sir.I'll be back right away…Do you mind if I move your things?B：Oh，no.Go ahead.A：Thank you…How is the light now?B：It's much better now.Thank you.A：You're welcome.And if you need any other things，please let us know.B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?A：(Checks)The air-conditioning is already off，ma'am.B：Maybe I'm getting a cold.A：Would you like an extra blanket?B：OK.And would you please get me some hot water，too?I think I need to take some medicine.A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anything else?B：No，thanks.A：Good night，ma，am.酒店投诉英语情景对话2A guest(B) wants to change a room.He goes to the assistantmanager(A)A：Good morning，sir.What can I do for you?B：I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.A：I'm awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.B：Anyhow，I'd like to change our room.A：No problem，sir.We'll manage it，but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.A：Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need，please let us know.酒店投诉英语情景对话3C=Front Office Clerk 前台服务员 G=Guest 顾客C：Good evening. Front Office . Can I help you?晚上好，这里是前台。
酒店英语投诉对话
（在校园或者有酒店特色的场景/教师进行自我介绍）Hello everyone, I’m your senior schoolmate ***. Now I am a student in Tourism College of zhejiang. For our hotel majors, English learning is very important. Good oral English ability can not only provide better service for foreign guests, but also give us with broader opportunities in choosing higher education or job interview in the future.Now, our show will begin.（视频以类似图片作为隔断）对话一（两个人表演hotel complaint酒店投诉，形式可参考视频，配搞笑轻快音乐）Guest着装随意；Receptionist 前厅接待员穿着正装Receptionist：Good morning, Miss **. Is there any thing I can do for you?Guest：What’s wrong with your hotel?Receptionist：I’m so sorry. Could you tell me what’s going on?Guest：I’m really disappointed that I didn’t see the quality of your hotel. My bed is messy. Do you really have the Housekeeping department?Receptionist：I’m terribly sorry. We’ll ask the housekeeping come to clean it up immediately. It’s room 803, right?Guest：Yes, and there’s one more thing that I’m not satisfied. The weather is so hot, but the air conditioner is out of work. I can’t stand it anymore.Receptionist：We apologize for the inconvenience. I will send a maintenance worker to check it right away. For our deeply apologize, we’d like to upgrade you to luxury suite without any other cost.Guest：Fine. I hope this kind of situation won’t happen again.Receptionist：We promise. Thanks for your calling.以上对话可适当调整。
给酒店的投诉信英语作文
给酒店的投诉信英语作文Dear Hotel Management,I am writing to express my concerns and disappointment regarding my recent stay at your hotel from [insert dates]. Despite the positive reviews and high expectations I had, my experience fell short in several areas that I believe are essential for a comfortable and enjoyable stay.Firstly, the room I was provided, a [insert room type], wasnot up to the standard I expected based on your website's description. The carpet was stained, and the bathroom had a persistent musty odor. Additionally, the air conditioningunit was noisy and ineffective, making it difficult to get a good night's sleep.Secondly, the service I received was not as attentive as Ihad anticipated. On the evening of [insert date], I had madea reservation at your in-house restaurant, only to beinformed upon arrival that my booking was not in their system. This oversight led to a significant wait for a table, which was inconvenient given the limited dining options within the hotel.Moreover, the Wi-Fi connection in my room was unreliable and frequently disconnected, which was particularly problematicas I had work commitments that required a stable internet connection. Despite reporting this issue to the front desk,the problem persisted throughout my stay.I also observed a lack of maintenance in common areas, such as the fitness center, where several pieces of equipment were out of order. This not only limited my ability to use the facilities but also raised concerns about the overall upkeep of the hotel.Lastly, I would like to mention an incident on [insert date] when I was overcharged for an item at the hotel bar. It was only after I reviewed my bill and contacted the staff that the mistake was rectified, which could have been avoided with more careful billing practices.I am aware that no establishment is perfect, and occasional hiccups can occur. However, the cumulative effect of these issues significantly impacted my stay and led to a feeling that the hotel's standards were not in line with its reputation.I am hopeful that you will take my feedback seriously and use it as an opportunity to improve the quality of your services.I am a frequent traveler and had hoped to make your hotel a part of my regular itinerary, but the experience I had has deterred me from doing so.I request a response acknowledging the issues raised and outlining the steps you intend to take to address them. I believe that with the right attention to detail and a commitment to customer satisfaction, your hotel has the potential to provide an excellent experience for all guests.Thank you for your time and consideration.Yours sincerely,[Your Name]。
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The hotel guest room complaints(客房投诉)
A:[waiter] B: [guest]
A: Good morning. May I help you?
B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it.
A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608
A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quick
A:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes)
B: Excuse me, is everything will be ok. I'm very busy.
A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while.
B: Well, give me a cup of orange juice. (After 10 minutes)
A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the.
B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediately
A: Please wait. I check the
A: Mr. XX, I'm sorry. The same type room already all sold out...
B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand.
B: Now what the room is empty.
A: Twin rooms and executive suite.
B: That's right, and the executive suite that I will do.
A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed)
B: please give me a answer .what is your driving at?
A: Mr. XX. Y ou continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok?
B: That's ok. But you should give me 50% discount prices
A: Mr. XX, our hotel is not playing 50% discount prices.
B: If you can not do it .I will change the room.
A: But our hotel only offer 85% discount.
B: All right, then so be it.
A: Thank you for your tolerant, I wish you a pleasant stay!。