商务酒店服务指南(中英文对照)
酒店服务礼仪中英文对照
酒店服务礼仪Hotel Service Etiquette酒店服务礼仪基础知识模块一The Basic Information of Hotel Service Etiquette Module One一、什么是礼仪s the Etiquette? ’Section one What二、酒店服务礼仪Hotel Service Etiquette Section Two酒店服务礼仪的定义)一(1.Definition of Hotel Service Etiquette酒店服务礼仪的原则)二(2. Principle of Hotel Service Etiquette( 酒店服务礼仪的内容)三3. Content of Hotel Service Etiquette酒店服务礼仪的)四(4. Effect of Hotel Service Etiquette学习酒店服务礼仪的方法)五(5. The Ways of learning Hotel Service Etiquette学习酒店服务礼仪的意义)六(6. Significance of learning Hotel Service Etiquette三、角色定位与服务意识Role Orientation and Service Consciousness Section Three一( 服务意识)二( 角色定位)1. Role Orientation2. Service Consciousness酒店服务人员的仪容仪表模块二Appearance and Dress of Hotel Service Staff Module Two一、概述Introduction Section One二、仪容Appearance Section Two)一( 酒店服务人员仪容的基本要求1. Basic Requests to Appearance of Hotel Service Staff 酒店服务人员的化妆原则)二(2. Principles for make-up of Hotel Service Staff三、仪表Dress Section Three一( 着装的原则)1. Principle of Dress酒店服务人员服饰礼仪)二(2. Dress Manners of Hotel Service Staff酒店服务人员的仪态模块三Deportment of Hotel Service Staff Module Three 一、概述Introduction Section One二、表情语Section Two Facial Expression微笑)一(1. Smiling目光)二(2. Look in eyes三、动作语Body Language Section Three手势语)一(1. Gesture站姿)二(2. Standing Posture坐姿)三(3. Sitting Posture( 走姿)四4. Walking Posture蹲姿)五(5. Crouching Posture模块四酒店服务的语言艺术Linguistic Art of Hotel Service Module Four一、酒店服务语言概述Introduction of Linguistic Art of Hotel Service Section One酒店服务语言的基本要求)一(1. Basic Requests to Linguistic Art of Hotel Service 酒店服务语言的基本原则)二(2. Basic Principles of Linguistic Art of Hotel Service 酒店服务的语言艺术及其作用)三(3. Linguistic Art of Hotel Service and its significance二、酒店服务语言的应用Section Two Applications of Hotel Service Language 迎候语言)一(1. Language of Meeting the Guests交流语言)二(2. Language of Communication电话语言)三(3. Language in Telephone语言禁忌)四(4. Language Inhibitions三、服务语言艺术的培养途径Section Three Cultivating Approach of Linguistic Art of Hotel Service会议服务礼仪模块五Conference Service Etiquette Module Five一、会议的概念The Concept of Conference One Section二、会议的类型Section Two The Types of Conference三、会议服务礼仪的基本流程Basic Procedure of Conference Service Etiquette Three Section四、会前准备服务礼仪Service Etiquette of Preparations for Conference Section Four)一( 环境礼仪规范)室(会议厅1. Environmental Etiquette Rules of the Conference Hall 会议会场布置礼仪规范)二(2. Etiquette Rules of Decorating the Conference Hall会议摆台礼仪规范)三(3. Etiquette Rules of Setting the tables of Conference设备使用礼仪规范)室(会议厅)四(4. Etiquette Rules of using the Equipments in the Conference Hall五、会议期间的服务礼仪Section Five Service Etiquette during the Conference 礼仪原则)一(1. Principles of Etiquette操作标准)二(2. Standards of Operation一般会议服务礼仪)三(3. Service Etiquette of General Conference特殊会议服务礼仪)四(4. Service Etiquette of Special Conference会议附属设施服务礼仪)五(5. Service Etiquette of Attached Facilities to the Conference六、会后服务礼仪Service Etiquette after the Conference Section Six送客服务)一(1. Service of Seeing the Guests off会场清洁)二(2. Cleaning the Conference三( 处理会议文件)3. Dealing with the Documents of the Conference 其他服务)四(4. Other Service国际接待礼仪常识模块六Module Six一、国际接待礼仪原则Section One Etiquette Rules of International Reception 依法办事)一(1. Acting accordance with the Law)二( 遵时守约2. Being on Time and Keeping to the Promise尊重隐私)三(3. Valuing the Privacy女士优先)四(4. Ladies first( 尊重他人)五5. Respecting others保护环境)六(6. Protecting Environment二、迎送接待礼仪Section Two Etiquette of Meeting and Seeing Off接待准备)一(1. Preparations for Reception迎送)二(2. Meeting and Seeing Off会见、会谈)三(3. Meeting and Conversation签字)四(4. Signing宴请仪式)五(5. The Ceremony of Entertainment西餐宴请)六(6. Feasting the Guests on Western Food三、礼宾次序与国旗悬挂法of Ways the and Ceremony the of Order Three Section the HangingNational Flag礼宾次序)一(1. Order of the Ceremony国旗悬挂法)二(2. The Ways of Hanging the National Flag我国主要客源国和地区以及部分少数民族的习俗和礼节模块七Tourist Main s ’CountryOur of Etiquette and Custom Seven ModuleSource Countries, areas and some Minoritis一、我国主要客源国和地区的习俗与礼节。
Caban快捷酒店服务指南(全)带英文
Caban服务指南入住登记全天24小时随时办理入住登记，若预定客人提前入住，需电话通知总台。
退房手续退房结账时间为每天中午12：00以前，若需推迟请拨打0与前台联系。
延迟退房收费标准如下：下午6：00以前，加收半天房费；下午6：00以后，加收一天房费。
洗衣服务酒店提供洗衣服务，若需此项服务，请你在每天中午12：00前将衣物送至前台，送回时间请咨询前台（详见《Caban服务-洗衣服务单》）。
物品借用酒店可向您提供吹风机、转换插座、针线包、熨斗等物品借用服务，若需服务请拨打0与前台联系。
商务服务酒店可提供打字、复印、传真、火车票、飞机票代理、行李寄存等服务，若需服务请拨打0与前台联系。
Caban Service GuideCheck inCheck in time is for a full 24 hours,if Early check-in，please contact front desk.Check-outCheck-out time is 12:00 o'clocknoon.Please dial"0"if you want to postpone it.An additional 50%of the daily room rate will be charged for extended check out up until 6:00p.m.A fuul day room rental charge will be applied.Laundry ServicePlease take your clouthes to the front desk before 12:00 o'clocknoon,if you have it washed and ironed.Articles RentalHair driers,adapter socket,sewing kit,iron can be rented.Please dial"0"for assistance.Business ServiceIf you want to type,photo copy,fax,booking tickets,store luggage,please dial"0" contact with front desk.Caban服务指南贵重物品寄存您在店逗留期间，为安全起见请将您的现金和贵重物品存放在前台保险箱内，否则由此而发生的物品丢失、损坏或被盗，本酒店不承担相关责任或赔偿。
最完整的中英文酒店服务指南（上）
最完整的中英文酒店服务指南（上）大堂服务GRAND LOBBY SERVICES1．大堂副理 Assistant Manager TEL 8000位于酒店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will beat your service at any time.2．问讯∕留言Information ∕ Message TEL 8000如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be intouch with telephone message or visitors when you are out.3．预订∕接待Reservation ∕ Reception TEL 8001酒店接待处24小时为您提供预订客房、住宿登记等服务。
The Front Desk will provide you with the service of reservation andregistration any time.4．收银∕结账 Cashier TEL 8002位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hourcheck-out service of your fees during your stay.5．外币兑换 Foreign Currency Exchange TEL 8002位于总服务台收银处，为您提供18小时外币兑换服务。
服务时间：06：00- 24：00It’s located at the Cashier desk. We will also provide the service ofexchanging foreign currency.Service Hours：06：00am-12：00pm6．信用卡 Credit Card TEL 8002欢迎您在酒店使用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。
酒店宾客服务指南(英文版0
Guest Service GuideDear guest：Warmly welcome you to stay at the Minghu hotel, to cause you at hotel lodging period is more comfortable, happily, this service guide for you will introduce that basically the hotel the facility and serves. If has any question and the request, please momentarily with hotel onstage 89999, 89222 contacting. Thanks your presence once more, wish your have a pleasant trip!1、Dining service: the first floor hall in hotel is equipped with the buffet, the second floors is equipped with the Chinese meal to reserve a room. The business hour is: Breakfast 07:00 - 08:30 Lunch 12:00 - 13:00 Supper 18:00 - 19:002、Onstage reception desk: the onstage reception desk 24 hours accepts: The guest room handles moves, the conference room predetermined, left luggage, to come the electricity or the writing message, the long-distance outwire clear, the telephone awakens the service, and provides inquires, subscribes the flower, to rent a car and so on services.3、The onstage receives the silver place: the onstage receives the silver place 24 hours to provide returns a house golden, the account inquiry services and so on pays up, pays to continue.4、The guest room building sticks: when your excellency returns a house, please return building card the onstage to receive the silver place, if building card loses please immediately do inform the onstage reception to impose ensures the security, and the building card lose each one to take CNY 50.5、Business center: Provides the Chinese and English typing, the photocopying, services and so on chart article facsimile.6、Drink and snack: the hotel onstage great hall refrigerator has a part of drink and the packing snack, the cigarette sale, your excellency like must purchase, please send a telegram to the onstage relation.7、Please do not disturb: like your excellency hopes to rest peacefully, please hang “please do not disturb”, in order to avoid our service personnels disturb your rest.8、Room clean reorganization: when your excellency needs to reorganize the room cleanly, after please hang the door “please is the cleaning” or do r elate directly with the onstage.9、Broadband access: the hotel has provided the free wide band connection for each guest room, please use by oneself.10、Put out a gnat machine: In order to make you quiet and peaceful to fallen asleep, the bedstand has an electricity to put out a gnat machine, please use by oneself.11、Television channel: The hotel provided the multi-wrap television program channel for you, the details do have please referred to the television channel guide.12、Central air conditioning: The hotel has provided the independent air conditioning changes in temperature selection switch for each guest room, you may according to need in the surge chamber the temperature.13、Washes clothes the service: provides the clothing wash and irons burns the service, your excellency like must wash, iron irons clothes please does load clothes washes in the pocket and fills in washes clothes the list.14、Adds the bed service: your excellency like must add the bed please to relate with the onstage, charging criterion according to hotel stipulation.15、Returning a house time: the returning a house time for at exactly 12:00 pm, the overtime(anti over 18:00 points) applies to close half day house rent, pm 18:00 points behind apply to close whole day house rent. If continued please in 12:00 pm before receive the silver place payment to the onstage to continue the gold.。
酒店服务指南中英文版1DOC
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店服务指南英语
酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。
星级酒店服务指南(中英文版)
目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言 Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card7．退房时间 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service10．大堂保险箱 Lobby Safe box11．商务中心 Business Center12．商场 Shopping Center13．残疾人士设施 Handicapped Facilities14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor ReceptionGUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed 7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打扰16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源说明 Power Supply 22．无烟楼层 Non-smoking floor23．医疗服务 Clinic Service 24．环境保护 Environmental Protection 25．紧急情况 EmergencyFOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe2．游泳馆 Swimming Pool3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表富阳香雪海宾馆热忱欢迎阁下光临尊敬的宾客：欢迎您下榻富阳香雪海宾馆您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
星级酒店服务用语中英文对照版
一、预定1、上午/下午/晚上好，我能为您做些什么？Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。
If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。
I'm afraid that we only can guarantee the table before 8:00in the evening.二、迎宾1 、上午好，欢迎光临。
Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons5、请这边走/请跟我来。
This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?9、这是您的菜单，先生。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店基本服务用语中英文
酒店基本服务用语一、欢迎和问候语：1)Goodmorning(afternoon,evening),sir(madam).早上(下午、晚上)好，先生(夫人)。
2)Howdoyoudo?您好！(初次见面)Howdoyoudo?您好！Gladtomeetyou.很高兴见到您。
3)Howareyou?您好吗？Fine,thanks.Andyou?好的，谢谢。
您呢？4)Welcometoourhotel(restaurant,shop).欢迎您到我们宾馆(餐厅、商店)来。
5)Wishyouamostpleasantstayinourhotel.愿您在我们宾馆过得愉快。
6)Ihopeyouwillenjoyyourstaywithus.希望您在我们宾馆过得愉快。
(客人刚入店时)Ihopeyouareenjoyingyourstaywithus.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)Ihopeyouhaveenjoyedyourstaywithus.希望您在我们宾馆过得愉快。
(客人离店时)7)Haveagoodtime!祝您过得愉快！二、电话用语8)I’mShangshuiHote l,FrontDesk..CanIhelpyou?山水大酒店，前厅。
需要帮助吗？9)Sorry,I’vedialedthewrongnumber.对不起，我拨错号了。
10)MayIspeaktoyourGeneralManager?能和你们总经理说话吗？Speaking.我就是。
11)Sorry.Heisnotinatthemoment.对不起，他现在不在。
Wouldyouliketoleaveamessage?您要留口信吗？12)Pardon?对不起，请再说一遍好吗？Ibegyourpardon?对不起，请再说一遍好吗？三、祝贺语13)Congratulations!祝贺您！14)Happybirthday!生日快乐！15)HappyNewYear!新年快乐！16)MerryChristmas!圣诞快乐！17)Haveaniceholiday!节日快乐！18)Wishyoueverysuccess!祝您成功！四、答谢和答应语19)Thankyou(verymuch).谢谢您(非常感谢)。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店手册含英文翻译
前台服务接待：(内线电话：2100、2101)总台接待处24小时为阁下服务，为宾客办理住宿登记，提供相关信息查询。
订房：(内线电话：2108、2118、2035)营销中心为客人提供客房预订服务。
您若有订房需要，请与营销中心联系。
结帐：(内线电话：2102)总台结帐处24小时为您提供交付押金、退房、结帐及帐务查询服务。
住客可以用现金或酒店接受的信用卡支付您的房、餐、洗衣、旅游咨询：（内线电话2035、2114）为您提供旅游咨询，代办旅游业务。
外币兑换：(内线电话：2102)总台收银处提供世界通用的主要货币兑换人民币服务。
贵重物品寄存处：(内线电话：2100、2101)总台接待处免费为您提供贵重物品寄存服务。
行李处：(内线电话：2008)住客需要行李搬运，请与大堂行李处联系，大堂设有免费行李寄存处。
失物招领：(内线电话：2106)如果您发现物品遗失或招领失物，请与大堂副理联系。
商场：(内线电话：2090)为您提供各色食品、茶叶、饮品、精美工艺品、旅游纪念品、日用百货，任您选购。
商务中心：(内线电话：2114、2117)为您提供打字、复印、传真、旅游办理、订票、邮寄、出租电脑等服务，服务时间：7:30—21:00,其余时间可与前台联系.客房服务小酒吧：(内线电话：2121)房内小酒吧酒水、小食品价格详见价格表，使用时签单认可。
请阁下注意：酒水饮料一经开启，无论饮用与否，其费用即计入您的帐单。
若需添加，请通知客房中心。
洗衣服务：(内线电话：2121)如您需洗衣或熨烫衣服，请将衣服准备好，装入洗衣袋内，填好洗衣单，服务员于每日上午10时前收集,当天送回。
酒店亦可办理5小时加快服务，最后收取时间为15点。
阁下务必将衣服中物品取出，酒店不对衣袋内物品因洗涤导致的损失负责。
宽网服务：(内线电话：2121)阁下房间内配备国际互联网“Internet”插口，提供免费上网服务。
上网操作，请参照上网须知。
客房用品：(内线电话：2121)客房内为阁下配备了多项客房用品，如您不慎损坏或遗失，敬请赔偿。
酒店商务中心各种服务中英文对照
酒店商务中心各种服务中英文对照文稿归稿存档编号：[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-商务中心各种服务中英文对照Business Center Tariff?商务中心价目表秘书服务SECRETARY SERVICE英文打字￥40.00/页English Typing￥40.00/Page中文/表格打字￥40.00/页Chinese/TabulationTyping￥40.00/Page黑白打印输出￥10.00/页Black &White Printing￥10.00/Page 彩色打印输出￥15.00/页Color Printing￥15.00/Page彩色图标￥20.00/页Coloured WithGraphics￥20.00/Page扫描机￥50.00/页Scanner?￥50.00/Page 复印服务PHOTOCOPYING SERVICEA4黑白复印￥2.00/页A4 Black Copy￥2.00/Page A3黑白复印￥3.00/页A3 Black Copy￥3.00/Page A4彩色复印￥10.00/页A4 Color Copy￥10.00Page A3彩色复印￥15.00/页A3 Color Copy￥15.00Page 销售A4纸￥0.50/页Paper Only(A4)￥0.50/Page 销售A3纸￥1.00/页Paper Only(A3)￥1.00/Page胶片影印￥10.00页 (提供投影胶片)Transparency(Material Provided)￥10.00/Page?自备胶片￥5.00/页Guest's Transparency￥5.00/Page 传真服务FACSIMILE SERVICE市内传真￥7.00/页Outgoing Fax (Local)￥7.00/Page国内传真￥10.00/页Outgoing Fax(Dometic)￥10.00/Page港/澳/台传真￥15.00/页Outgoing Fax(HK/Macau/Taiwan)￥15.00/Page国际传真￥25.00/页Outgoing Fax(International)￥25.00/Page接收传真非住店客人￥8.00/页Incoming FaxNon-House Guest￥8.00/Page电话服务TELEPHONE SERVICE市内电话电话费+15%服Local Call Tel Charge+15%务费Surcharge国际及国内长途电话费+15%服务费DDD/IDD CallTel Charge+15%Surcharge港/澳/台长途电话费+15%服务费Hongkong/Macau/TaiwanTel Charge+15%SurchargeIP电话电话费+15%服务费IP CallTel Charge+15%Surcharge出租服务RENTAL SERVICE笔记本电脑￥200.00/小时￥ 1500.00/天(8小时)Lap Top￥200.00/Hour￥1500.00/Day(8Hours)电脑出租￥30.00/30分钟/次Computer Rental￥30.00/30Minutes/Time ￥50.00/小时/次￥50.00/Hour/Time镭射投影仪￥350.00/小时?LCD￥350.00/Hour?投影仪￥70.00/小时?Overhead Projector￥70.00/Hour?电动打字机￥40.00/小时Portable ElectricTypewriter￥40.00/Hour?DVD机￥100.00/天(8小时)DVD￥100.00/Day(8Hours)1号会议室￥300.00/小时￥ 1000.00/半天(4小时)Meeting Room 1￥300.00/Hour￥1000.00/HalfDay(4Hours)手机租用￥200.00/天(8小时)Mobilephone?￥200.00/Day(8Hours)活页板￥50.00/小时Flip Chart￥50.00/Hour 白板纸￥10.00/页Flip Paper￥10.00/Page 网络服务INTERNET SERVICE宽带上网￥30.00/30分钟/次Broadband Internet?￥30.00/30Minutes/Time ￥50.00/小时/次￥50.00/Hour/Time快件服务COURIER SERVICE快件服务邮寄费用+15%服务费Courier Service Cost +15% Surcharge 包装费+15%服务费Parcel PackageServiceCost+15% Surcharge装订服务BINDING CHARGE装订费￥30.00/册(50页以内)Binding Charge￥30.00/Book(Within 50 Pages)￥60.00/册(50-100页)￥60.00/Book (50-100 Pages)缩封服务LAMINATING SERVICEB5/B4/A4塑封￥10.00/页B5/B4/A4 Laminating￥10.00/Page A3塑封￥20.00/页A3 Laminating￥20.00/Page 翻译服务TRANSLATION SERVICE口译费口译费+20%服务费Interpreting Cost +20% Surcharge笔译费笔译费+20%服务费Translation Cost +20% Surcharge。
酒店服务指南英文翻译稿
●●大酒店服务指南Service Guide of ●●Grand Hotel总经理致辞General Manager Address尊敬的宾客：Dear guests:您好！欢迎您来到长白山观光、休闲、度假、探险……下榻●●大酒店。
Hello! Welcome to Changbai Mountain for sightseeing, relaxation, vacation, exploration…..and choose to stay in ●●grand hotel.●●大酒店位于长白山腹地的●●市浑江江畔，东临长白山满族文化博物馆，北临●●公园，是集餐饮、娱乐为一体的豪华酒店，这里环境优雅、交通便捷是商务、会议、旅游、观光的理想下榻之处。
●●grand hotel is located in Hunjiang riverside of ●●City, which is the hinterland of Changbai Mountain, with Changbai Mountain Manchu Culture Museum in the east and ●●Park in the north. It is a deluxe hotel integrated catering with entertainment. The elegant environment and convenient traffic will provide you withan ideal accommodation for business, conference, traveling and sightseeing.我宾馆餐饮部由名厨主灶，各种美味佳肴任您品尝。
客房部精心设计的各类标间、豪华套房，为您提供了多种选择。
热情周到的服务让您有一种宾至如归的感觉。
Famous chefs work in our food & beverage department and a variety of delicacies are cooked for your taste. Various well-designed standard rooms and deluxe suites provide you a variety of options and warm and thoughtful service make you feel at home.“宾客至上，服务第一”是我们的宗旨，让您在这里生活的舒适、愉快、满意是我们的职责，愿我们的努力带给您无穷的乐趣，真正不虚此行。
酒店服务指南英文版本
Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。
酒店设施服务指南英语作文
酒店设施服务指南英语作文Hotel Facilities and Services Guide.1. Introduction.Welcome to our luxurious hotel, where we strive to provide our guests with an unparalleled experience. Our hotel offers a range of facilities and services designed to cater to your every need, ensuring a comfortable and enjoyable stay. In this guide, we will introduce you to the various facilities and services available at our hotel.2. Accommodation.Our hotel boasts a variety of accommodation options to suit every taste and budget. From deluxe rooms to presidential suites, each room is equipped with modern amenities such as flat-screen TVs, high-speed internet access, and plush bedding. Some rooms even offer additional features like private balconies or jacuzzis.3. Dining.Our hotel is home to several restaurants serving arange of cuisines to satisfy your palate. Whether you're looking for a quick bite to eat or a fine dining experience, our restaurants will cater to your needs. Frominternational buffets to à la carte menus, we offer a diverse selection of dishes prepared by our experienced chefs.4. Fitness and Recreation.To help you maintain your fitness routine while traveling, our hotel features a fully equipped gym with the latest cardio and strength training equipment. Additionally, we offer a variety of recreational activities such as swimming, tennis, and yoga classes. Our spa and massage services are also available to help you relax and rejuvenate.5. Business Services.For business travelers, our hotel provides a range of services to make your work life easier. We offer state-of-the-art meeting rooms equipped with the latest technology, including projectors, screens, and high-speed internet access. Our business center also provides secretarial services, printing, and faxing facilities.6. Concierge Services.Our concierge team is dedicated to making your stay as convenient and enjoyable as possible. They can assist you with a wide range of services, including making restaurant reservations, arranging transportation, and providing information about local attractions and events.7. Room Service.For those who prefer to relax in their rooms, our room service team is available 24/7 to cater to your needs. Whether you're hungry for a midnight snack or in need of a fresh cup of coffee, our room service menu offers a varietyof delicious options delivered straight to your room.8. Safety and Security.Our hotel takes the safety and security of our guests very seriously. We have a comprehensive security system in place, including CCTV cameras and secure parking facilities. Our staff is also trained to handle emergency situations, ensuring your peace of mind during your stay.9. Accessibility.We strive to make our hotel accessible to all guests, including those with special needs. Our facilities are designed to accommodate guests with disabilities, and we provide additional services such as assistive listening devices and wheelchair accessible rooms.10. Conclusion.At our hotel, we believe that every stay should be a memorable experience. Our facilities and services aredesigned to cater to your every need, ensuring that you enjoy a comfortable and enjoyable stay. We look forward to welcoming you to our hotel and providing you with an exceptional experience.。
酒店服务指南(中英文版)
服务指南欢迎辞MESSAGE OF WELCOME尊敬的宾客：欢迎您下榻鹰潭金地酒店！您的到来，我和我的员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。
若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。
在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在金地酒店处处都看到温馨的微笑。
如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写桌上的“宾客意见表”，我们会立即改进，因为您的满意是我们的最终目标。
最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！总经理Dear Guest:Welcome to the Golden World Hotel!All of us very grateful for you patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in the Golden World Hotel during you stay. We shall try our best to offer the perfect service for you, If there is any more comments or suggestion, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during you stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.General Manager服务指南电话服务TELEPHONE SERVICE先进可靠的通讯系统Advanced Communication System酒店通讯设计先进，服务周全。
酒店服务指南英文翻译稿
酒店服务指南英文翻译稿Hotel Service GuideCheck-InRoom AmenitiesHousekeepingDining OptionsFitness and RecreationFor those seeking to stay active during their stay, our hotel provides a well-equipped fitness center with cardio and strength-training equipment. Additionally, our swimming pool offers a refreshing way to relax and unwind. Pool towels are available at the poolside. Please note that the use of the fitness center and swimming pool is upon availability and subject to certain schedules and regulations.Business ServicesTransportationAdditional Information- For any emergencies or medical concerns, please contact the front desk immediately.- We offer laundry and dry-cleaning services for your convenience. Details and pricing can be found in your room's directory.- Our staff is fluent in multiple languages to better assist you.- Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Designated smoking areas are available outside the hotel building.- Kindly return room keys to the front desk upon check-out.We hope you have a pleasant stay at our hotel. If you require any further assistance or have any specific requests, please do not hesitate to contact our reception. Thank you for choosing our hotel, and we look forward to serving you.。
加州商务酒店服务指南
欢迎辞Welcome尊敬的阁下：欢迎您下榻加州商务酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。
加州商务酒店，是一家集餐饮、娱乐、休闲、住宿、购物等各种功能于一体，是一家综合型的四星级商务酒店。
“顾客至上”、“服务第一”是我们的宗旨。
我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。
总经理Dear His Excellency：Welcome to stay in California Business Hotel, the hotel staff will make every effort, enthusiasm for your service.California Business Hotel is a food and beverage, entertainment, leisure, accommodation, shopping and other functions, is a comprehensive four-star business hotel. "Customer first", "Service First" is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, make your life in this comfortable and pleasant memories.General Manager前厅服务Service the Antechamber问询处8001 8002设在大厅总服务台Information Center 8001 8002Desk in the lobby接待处8001 8002位于总服务台，负责订房，办理登记入住手续Reception 8001 8002Desk located in the general in charge of reservations, check for收银处8006 8008设在总服务台，处理本酒店住客一切帐务Check 8006 8008Desk in total to deal with the hotel guests of all Accounts外币兑换处8006 8008设在总服务台，处理本酒店住客外币兑换业务Foreign Exchange Department 8006 8008Desk in total to deal with the hotel guest in foreign currency exchange business商务中心1288设在一层大厅西Business Center 1288Floor hall in the West退房时间为中午13：00，如延迟至下午6：00前退房则加收半日房租，下午6：00后退房则按全日计算12:00 to noon, such as delayed to 6:00 pm Check-out the extra half a day before the rent, after 6:00 pm Check-out time the whole day at the calculation行李处8001 8002如需搬运或存放行李，请与总台联系（内线8001）Luggage Department 8001 8002For transportation or storage of baggage, please contact the General Desk (ext 8001)客房设备服务Rooms Equipment and Service空气调节本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。
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● 后场内部人员出入口与客人通道严格分离● 车行通道，客车货车入口和道路应严格分离● 入口附近宜设出租车等候点，旅游车或穿梭巴士上客点● 酒店货运车一般为2吨货车，充分考虑卸货位置和地库入口高度。
● 后场设置员工考勤出入口● 大堂入口外宜设三条车道，上设雨蓬至少遮蔽二条车道。
● 高星级酒店宜设二个出入口，一个入口直接进入大堂，另一个出入口主要为团队，宴会，餐厅的综合出入口。
● 地面停车至少设置二辆大客车的停车位。
● 停车位最少应设置客房数的30％● 大堂入口盈锋商务酒店服务指南尊敬的宾客：欢迎阁下光临盈锋商务酒店！盈锋商务酒店竭诚为宾客缔造舒适、雅致、便利、亲切如家的生活空间，我们将以殷勤的服务令您有宾至如归的感受，为阁下提供完善的住宿、餐饮、休闲、娱乐等服务。
如阁下有任何需要，请与大堂副理联系，我们将随时为您效劳。
祝阁下有一个愉快的旅程！盈锋商务酒店Dear Guest:Welcome to the Prosperity Business Inn!Our facilities have been designed for comfort and convenience amidst a cozy ，friendly and healthy atmosphere of home away from home .We are very pleased to have you with us and trust that you will take Prosperity Business Inn as your second home in Dong Guan . For further information or assistance , please do not hesitate to contact our Asst . Manager who will be delighted to hear from you .Wishing you a most pleasant stay with us !住宿须知尊敬的宾客：根据东莞市公安局于1989年8月1日之公布法例，所有住客必须遵守以下住宿规定：1、阁下办理入住登记手续时，必须出示有效合法的身份证明文件：如护照、回乡证、居民身份证、边防通行证或其它有效证件。
● 后场内部人员出入口与客人通道严格分离● 车行通道，客车货车入口和道路应严格分离● 入口附近宜设出租车等候点，旅游车或穿梭巴士上客点● 酒店货运车一般为2吨货车，充分考虑卸货位置和地库入口高度。
● 后场设置员工考勤出入口● 大堂入口外宜设三条车道，上设雨蓬至少遮蔽二条车道。
● 高星级酒店宜设二个出入口，一个入口直接进入大堂，另一个出入口主要为团队，宴会，餐厅的综合出入口。
● 地面停车至少设置二辆大客车的停车位。
● 停车位最少应设置客房数的30％● 大堂入口2、访客必须得到酒店和宾客允许，并经验证登记后方可进入客房。
3、不准私自让访客留宿或转让床位，如临时外出住宿时，应事先通知酒店前台。
4、严禁将易燃、易爆、剧毒和放射性等危险物品带入酒店。
5、严禁在客房内使用酒精炉、煤油炉、电炉或电气设备进行煮食或其他用途。
6、携带枪支、武器等入住，必须如实登记并交当地公安机关保存。
7、严禁在酒店宿娼卖淫、吸毒贩毒、走私贩私、非法兑换外币、贩运传播淫秽物品、聚众赌博、流氓斗殴等违法犯罪活动。
8、自觉遵守酒店各项卫生规定，不准携带宠物或一切腐烂有碍卫生的物品进入酒店。
9、旅客携带之贵重物品，请自行妥善保管或存放于前台收银处设立的免费保管箱内。
如在房间或酒店公共场所遗失任何贵重物品，本酒店概不负责。
消防应急措施如阁下于下榻酒店时万一遇上火警，本酒店在防火安全方面有严格的要求及完善防御措施。
请阁下细阅此页，目的是让您于酒店发生火警时安全撤离。
首要事项：1、清楚所在楼层走火通道的位置。
2、清楚火警报警铃及灭火器的位置。
3、细阅客房门后的逃生出路指示图。
当发现火警时：1、敲响就近的火警报警铃。
2、通知话务员火警发生的准确地点。
3、在可能的情况下，把火警附近的门关闭，以防浓烟涌入。
● 后场内部人员出入口与客人通道严格分离● 车行通道，客车货车入口和道路应严格分离● 入口附近宜设出租车等候点，旅游车或穿梭巴士上客点● 酒店货运车一般为2吨货车，充分考虑卸货位置和地库入口高度。
● 后场设置员工考勤出入口● 大堂入口外宜设三条车道，上设雨蓬至少遮蔽二条车道。
● 高星级酒店宜设二个出入口，一个入口直接进入大堂，另一个出入口主要为团队，宴会，餐厅的综合出入口。
● 地面停车至少设置二辆大客车的停车位。
● 停车位最少应设置客房数的30％● 大堂入口4、切勿试图扑救大火，灭火器只能扑灭小火。
5、如火势不能控制，请尽快携带房间钥匙离开火警现场。
6、请保持镇定，逃离火警现场，到达安全区域。
当听见火警铃响时：1、观察房间情况，紧记把房间钥匙带在身上。
2、开门逃生时，请先把手放在门外探测门外的温度。
3、先开一线门缝以测试浓烟程度，如遇上浓烟时尽快把房门关上。
4、如火势不大或没有浓烟，请靠近墙边走向最近的走火通道。
5、如走火通道未被浓烟包围，请尽快跑到地面。
切勿利用电梯逃生。
6、如四周火势恶劣，请尽快跑回房间，那里就是你最安全的地方。
当在紧急情况阁下必须留在房间时，请注意：1、通知话务员你当时所在位置。
2、利用湿毛巾或湿床单把所有门隙及通风塞住。
3、利用缸、废纸箱或冰桶等盛水，把身上衣服弄湿。
4、在等待外界救援时，请保持镇静。
WHAT TO DO IN CASE OF FIREIt is extremely unlikely that you will be involved in a fire while staying with us . Prosperity Business Inn meets strict fire codex requirements and has taken every precaution to protect you from being harmed by such event . This leaflet , which outlines fire proceeding , is one of the precautions . Please take a few moments to read and understand it .FIRST THING FIRST● 后场内部人员出入口与客人通道严格分离● 车行通道，客车货车入口和道路应严格分离● 入口附近宜设出租车等候点，旅游车或穿梭巴士上客点● 酒店货运车一般为2吨货车，充分考虑卸货位置和地库入口高度。
● 后场设置员工考勤出入口● 大堂入口外宜设三条车道，上设雨蓬至少遮蔽二条车道。
● 高星级酒店宜设二个出入口，一个入口直接进入大堂，另一个出入口主要为团队，宴会，餐厅的综合出入口。
● 地面停车至少设置二辆大客车的停车位。
● 停车位最少应设置客房数的30％● 大堂入口1、 Locate exitus convenient to your room .2、 Find the fire alarms and extinguishers in your area .3、 Check the building evacuation plan posted on the back of your front door .WHEN YOU NOTICE A FIRE1、 Pull the nearest fire alarm .2、 If possible , shut doors around the area to prevent fire from spreading .3、 Call the hotel operator to report the fire and its location .4、 Do not attempt to fight an uncontrollable fire , Use fire extinguishers on small fire only .5、 If the fire is intense , leave the building and MAKE SURE YOU TAKE YOUR ROOM KEY WITH YOU .6、 Keep calm ,do not rush , and proceed to the lobby and street level through the fire escape staircase .WHEN YOU HEAR THE FIRE ALARM1、Evacuate your room and MAKE SURE YOU TAKE YOUR ROOM KEY WITH YOU .2、Test the front door handle for outside heat intensity with your hand before opening the door .3、Slightly open the front door to check the hallway for smoke , If t here is heavy smoke , shut the door quickly and stay inside your room .4、 If there is little or no smoke , head for the nearest exit , staying close to the wall.5、 Test exit door for outside rest . If stairway is free of smoke , go down to the ground level . DO NOT USE ELEVATORS AS FIRE EXITS .● 后场内部人员出入口与客人通道严格分离● 车行通道，客车货车入口和道路应严格分离● 入口附近宜设出租车等候点，旅游车或穿梭巴士上客点● 酒店货运车一般为2吨货车，充分考虑卸货位置和地库入口高度。
● 后场设置员工考勤出入口● 大堂入口外宜设三条车道，上设雨蓬至少遮蔽二条车道。
● 高星级酒店宜设二个出入口，一个入口直接进入大堂，另一个出入口主要为团队，宴会，餐厅的综合出入口。
● 地面停车至少设置二辆大客车的停车位。
● 停车位最少应设置客房数的30％● 大堂入口6、 If exits are unsafe , return to your room . It is the safest place for you .WHEN YOU MUST STAY IN YOUR ROOM1、 Call the operator and give your location .2、 Use wet towels , sheets , etc to stuff all door cracks and air vents against hailing smoke .3、 Fill the bath tub with water and utilize the waste baskets or ice bucket etc for the same .4、 Keep calm while waiting for help .服务指南住宿酒店拥有各类客房，均具备最先进和完善的便利设施，如果你还有其他任何需要，请拨0，大堂副理随时乐意为您服务，如有相关需要，请拨8898 。