最新喜来登大酒店内部英语培训资料

喜来登大酒店内部英语培训资料

Chapter 1. Courtesy English

Unit 1: GREETING & FAREWELLS

VOCABULARY

PHRASES ON THE JOB

Good morning Good afternoon Good evening

Welcome back Hi

早上好下午好晚上好欢迎回来嗨

How do you do? How are you? Hello

Fine, thank you, and you?

你好你好你好吗, 很好，谢谢，你呢,

Fine, thanks, and you? Good-bye Good night

Good-bye for now

很好，谢谢，你呢, 再见晚安再见

It was nice to see you again. Have a good evening See you later. It was nice seeing you.

很高兴又见到你。晚上愉快。回头见。很高兴见到你。

Have a good weekend Have a safe trip Have a good day

Hope to see you again

周末愉快。一路平安。祝您愉快。

希望再见到您。

Thank you for coming Thanks for coming Look forward to seeing you again

感谢光临。盼望再见到您。

LISTEN TO THE CONVERSATION

Listen to the guest and then fill the gap in each sentence. The guest’s name i s .

The staff’s name is .

The guest will today.

He’ll live in next time he comes.

TALKING TO THE GUEST

Staff : Good morning. Mr. Smith. How are you today ? Guest: Good morning. Jane. I’m fine, thanks, and you?

Staff : I’m fine too. Are you checking-out today?

Guest: yes, I think so

Staff : Did you enjoy your stay here?

Guest: Yes, I did.

Staff : I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here.

Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.

Guest: Thank you. I’ll definitely come to the Sheraton next time

I’m in Tianjin.

PAIR WORK

Find a partner and play the roles of the staff and the guest who

will

be on holiday soon.

OXFORD HUMOUR

The more I study, the more I know.

The more I know, the more I forget.

The more I forget, the less I know.

So why study?

UNIT 2: INTRODUCTIONS

VOCABULARY

PHRASES ON THE JOB

My name is John Smith It’s nice to meet you.

It’s nice meeting you.

我叫约翰.史密斯。很高兴见到您。

很高兴见到您。

I’m Mary Copper I’m pleased to meet you

I’m glad to meet you.

我叫玛丽.库伯。很高兴见到您。

很高兴见到您。

Let me introduce you to John Smith I’d like to introduce you to Mary Copper.

我把你介绍给约翰.史密斯。我想把你介绍给玛丽。

I’d like you to meet Mr. Thomson.I don’t think we’ve met before 希望你认识一下托玛斯先生。我想我们以前没见过。

Have we met before? You’re new here, aren’t you?

我们以前见过面吗, 你是新来的，对吗,

LISTEN TO THE CONVERSATION

TALKING TO THE GUEST:

Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel

How do you do? Very nice to meet you. Guest:

Staff : Hope you’ll enjoy you stay here.

I think I will Guest:

Staff : See you later.

Guest: See you.

PAIR WORK

Introduce yourself to a partner.

EXERCISE

Put in articles where needed.

A: Would you like cold milk?

B: Yes, please. I’d like glass of beer if you’ve got it.

A: I’ll go and have a loo k in kitchen.

Yes, there’s bottle here, but it isn’t cold

B: Never mind. Can I have piece of ice in it? A: Sure. There is quite a lot in refrigerator. IDIOMS:

No pain no gain.

As busy as a bee.

Hand and foot.

As proud as a peacock.