8PA Attendant酒店客房部楼层、PA岗位职责

合集下载
  1. 1、下载文档前请自行甄别文档内容的完整性,平台不提供额外的编辑、内容补充、找答案等附加服务。
  2. 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
  3. 3、如文档侵犯您的权益,请联系客服反馈,我们会尽快为您处理(人工客服工作时间:9:00-18:30)。

华地王朝华美达广场酒店管家部管理手册Housekeeping Department of Ramada Plaza Chongqing West Hotel SOP

岗位职责描述Job Description

职位名称Job Title 公共区域服务员

PA Attendant

所属部门

Function

客房部

Housekeeping

直属上级Supervisor

PA主管

PA Supervisor

批准人:

Approved To:

总经理

职级Level L1

生效日期

Effective Date

执行日

职位概要Position Summary:

◆To maintain the upkeep and cleanliness of F&B outlets, Functions, Offices, and public areas

not covered by stewarding and gardener, ensuring maximum guest satisfaction and adhering to the standard required by our hotel.

负责打扫和维持会议室、餐厅、办公室、多功能厅和其他区域(不包含厨房管事部及花园)的卫生,以高水平的卫生保证客人最大程度的满足。

主要职责Key Responsibility:

◆To attend all meetings and trainings as required

参加所有要求的会议和培训。

◆To act on all decisions, departmental meetings, programs and schedules decided by the public

area supervisor.

执行和跟进所有由公区主管制定的决策,部门会议,计划等目标

◆Ensures that he/she is familiarized with in-house facilities for the purpose of assisting guests.

熟悉酒店每一处的设备,方便帮助客人。

◆Maintains appropriate standards and discipline for dress, hygiene, uniform and appearance

员工在仪容仪表和礼貌礼节方面要有一个正确的标准和制度。

◆Cleans all public areas , heart-of the house ,restaurants ,corridors, toilets, locker rooms ,offices

as assigned and keep operating equipment well maintained and clean .

负责清理所有的工作区域,餐厅,走廊,更衣室和各个办公室,保持所使用机器的正常运做和保养。

◆Turns in all lost and found items.

注意客人的遗留物品。

◆Report to the public Area Supervisor of any malfunctioning equipment and extra work that

needs to be done

向公区的主管报告一切有关机器的故障和需要做的额外工作。

任职资格Job Qualification:

教育背景Educational Background:

◆Secondary education

中等教育

经验Experiences:

◆Experience in the PA attendant preferred

具有PA服务员工作经验者优先

重要的能力Key Competencies:

◆Effective communication skills in Chinese

有效的中文沟通能力

◆Independent, committed

独立性强、忠诚可靠

态度Attitudes:

◆Understands and performs all elements of the job. Easily applies knowledge and abilities to

new tasks. Work product is consistently accurate and reliable

能够理解并完成各项工作,能够运用所掌握的知识完成新的任务. 工作成果始终保持准确。

◆Work quality meets the standards required and complete tasks in a timely and thorough manner

with minimum supervision

工作质量适合标准要求和通过最少的监督及时完成任务。

◆Meet hotel attendance and grooming standards

达到酒店出勤和仪容标准。

◆Communicate well to ensure effective shift hand-over

良好的沟通确保有效地交接班。

◆Clarifies own job responsibilities and looks for opportunities that will increase skills and job

knowledge

清楚自己的工作责任和捉紧机会提高技巧和工作知识。

◆Demonstrates reliability by maintaining consistent work attendance.

通过长期的日常工作记录展示良好的工作表现。

工作条件Work Conditions:

工作场所Workplace:

环境状况Environmental Aspect:

危险性Hazardous:

直接下属Direct Reports:

下属人数Number of Subordinates(Direct and Indirect):

晋升方向Promotion Post: 公共区域领班 PA Captain

轮转岗位Job Rotation:

相关文档
最新文档