英文接电话用语

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英语电话交流用语

∙He's busy right now. Can you call again later? ∙I'll let him know you called. ∙I'll make sure she gets the message. Leaving a message with someone ∙Yes, can you tell him his wife called, please. ∙No, that's okay, I'll call back later.∙Yes, it's James from CompInc. here. When do you expect her backin the office? ∙Thanks, could you ask him to call Brian when he gets in? ∙Do you have a pen handy. I don't think he has my number. ∙Thanks. My number is 222-3456, extension 12. Confirminginformation ∙Okay, I've got it all down. ∙Let me repeat that just to make sure.∙Did you say 555 Charles St.?∙You said your name was John, right?∙I'll make sure he gets the message.Listening to an answering machine ∙Hello. You've reached 222-6789. Please leave a detailed messageafter the beep. Thank you. ∙Hi, this is Elizabeth. I'm sorry I'm not available to take your call atthis time. Leave me a message and I'll get back to you as soon as I can.∙Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm,Monday-Friday. Please call back during these hours, or leave a messageafter the tone. If this is an emergency please call the hospital at 333-7896.Leaving a message on an answeringmachine ∙Hey Mikako. It's Yuka. Call me! (informal) ∙Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. ∙Hello Maxwell. This is Marina from the doctor's office calling. I justwanted to let you know that you're due for a check-up this month. Pleasegive us a ring/buzz whenever it's convenient.Finishing aconversation ∙Well, I guess I better get going. Talk to you soon. ∙Thanks for calling. Bye for now. ∙I have to let you go now. ∙I have another call coming through. I better run. ∙I'm afraid that's my other line. ∙I'll talk to you again soon. Bye.玛丽在吗？16．Mary is out right now．玛丽现在不在。

接通电话时常见用语

接通电话时常见用语自己若非对方所要找的当事人，无分机的场合可找当事人前来接听，有分机的场合把该通电话转过去即可。

大公司或旅馆等场所，通常由总机负责转接电话。

对方若不清楚该找哪个部门的人时，应表现出乐于帮忙的态度，可给人留下良好的印象。

接下来，小编给大家准备了接通电话时常见用语,欢迎大家参考与借鉴。

接通电话时常见用语第一部分、转接来电用语(1) 我看看他在不在。

I’ll see if he’s in.(2) 我帮你接过去。

I’ll connect you.(3) 我帮你接给王先生。

I’ll connect you with Mr. Wang.(4) 我把电话转给黄先生。

I’ll transfer1 this call to Mr. Huang.(5) 我替你接到出口部。

I’ll connect you with the Export Department.(6) 我帮你接给李小姐。

I’ll put you through to Miss Li.(7) 我把你的电话转给魏先生。

I’ll transfer your call to Mr. Wei.(8) 我把你的电话转给负责的人。

I’ll transfer your call to the person in charge.(9) 我把你的电话转给林先生。

I’ll switch2 your call to Mr. Lin.(10) 我找某位销售人员来听。

I’ll get you someone in sales.(11) 我请她来听。

I’ll get her.(12) 我去找他来。

I’ll fetch him up.(13) 我去看看他在不在他的办公室内。

I’ll just find out if he’s in his office.(14) 我替你接。

I’ll put you through.(15) 我替你接这个号码。

I’ll get the number for you.(16) 我替你接总机。

职场英语必备：接听电话英文常用语

职场英语必备：接听电话英文常用语以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

I'll put you through right now.我现在就帮你转接过去。

I'll connect you with the department you want. Hold on for a minute.我将电话转到您需要的部门。

请稍后。

I'll switch you over to Mr. Clark.我将您的电话转给克拉克先生。

I'm sorry but the number is engaged. We'll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。

英文电话用语抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

(含有希望没有打扰到你的意思)3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。

英语电话交流用语

英语电话交流用语thsomeone ∙ No,that'sokay,I'llcallbacklater. ∙ Yes,it'sJamesfromCompInc.here.Whendoyouexpectherbackintheoffice? ∙ Thanks,couldyouaskhimtocallBrianwhenhegetsin? ∙ Doyouhaveapenhandy.Idon'tthinkhehasmynumber. ∙ Thanks.Mynumberis222-3456,extension12. Confirminginformat ion ∙ Okay,I'vegotitalldown. ∙ Letmerepeatthatjusttomakesure. ∙ Didyousay555 Charles St.? ∙ YousaidyournamewasJohn,right? ∙ I'llmakesurehegetsthemessage. Listeningtoananswe ringmachine ∙ Hello.You'vereached222-6789.Pleaseleaveadetailedmessageafterthebeep.Thankyou. ∙ Hi,thisisElizabeth.I'msorryI'mnotavailabletotakeyourcallatthistime.Leavemeamessagea ndI'llgetbacktoyouassoonasIcan. ∙ ThankyouforcallingDr.Mindin'soffice.Ourhoursare9am-5pm,Monday-Friday.Pleasecallbackduringthesehours,orleaveamessageafterthetone.Ifthisisanemergencypleasecallthehospitala t333-7896.Leavingamessageo nanansweringmachi ne ∙HeyMikako.It'sYuka.Callme!(informal) ∙Hello,thisisRicardocallingforLuke.Couldyoupleasereturnmycallassoonaspossible.Mynum beris334-5689.Thankyou.∙ HelloMaxwell.ThisisMarinafromthedoctor'sofficecalling.Ijustwantedtoletyouknowthatyou'redueforacheck-upthismonth.Pleasegiveusaring/buzzwheneverit'sconvenient.Finishingaconversat ion ∙Well,IguessIbettergetgoing.Talktoyousoon. ∙ Thanksforcalling.Byefornow.∙ Ihavetoletyougonow.∙ Ihaveanothercallcomingthrough.Ibetterrun.∙ I'mafraidthat'smyotherline.∙I'lltalktoyouagainsoon.Bye. 商务电话英语实战宝典．BeijingTradingCampany ．MayIhelpyou ？北京贸易公司。

英语接电话用语练习题

英语接电话用语练习题在英语学习中，掌握电话用语是非常重要的，它可以帮助我们在与他人沟通时更加得体和专业。

以下是一些英语接电话的练习题，以帮助提高你的电话交流能力。

练习一：问候与自我介绍1. 当你接起电话，你首先应该说：- A. "Hello, how can I help you?"- B. "What do you want?"- C. "Hi, this is [Your Name] speaking."2. 如果你想要询问对方是谁，你应该说：- A. "Who are you?"- B. "May I know who's calling, please?"- C. "What's your name?"练习二：转接电话3. 当你需要将电话转接给某人时，你可以说：- A. "Hold on, I'll transfer you."- B. "Wait, I'll put you through."- C. "Stay on the line, I'll connect you."4. 如果你转接的电话正在通话中，你应该告诉对方：- A. "They are busy now."- B. "The line is dead."- C. "I'm sorry, they are on another call. Can I take a message?"练习三：留言5. 如果你想要对方留言，你应该说：- A. "Please speak after the beep."- B. "Could you please leave a message?"- C. "I'll make sure they get your message."6. 当你记录留言时，你应该询问以下哪些信息？- A. The caller's name and number.- B. The time of the call.- C. Both A and B.练习四：结束通话7. 当你准备结束通话时，你可以使用以下哪种表达？- A. "Goodbye."- B. "It was nice talking to you. Have a great day."- C. "I have to go now."8. 如果通话结束时你想要表达感谢，你应该说：- A. "Thank you for calling."- B. "I appreciate your call."- C. Both A and B.答案解析：1. C2. B3. A4. C5. B6. C7. B8. C通过这些练习题，你可以更好地掌握英语电话用语，无论是在工作场合还是日常生活中，都能更加自信地进行电话沟通。

电话接听英文

电话接听英文Greeting：您好！很高兴为您服务！Good morning/ afternoon/ evening, Sir/ Madam.May I help you?/ What can I do for you?（老客户）Old Customer（确认客户姓氏）Is that Mr / Ms...?（确认电话）Is your telephone number…?（确认地址）Your address is ..., is it right?（新客户）New Customer（询问客户姓氏）May I know your last name?（确认电话）Is your telephone number…?（如果客户不留来电号码，询问）May I know your telephone number?（询问客户地址）Could you tell me your address?Could you tell me how to spell it?（与客户确认几位用餐？） How many people have dinner together today?（询问客户需要点什么产品）What do you want to order today?（询问其他的要求）Anything Else?/ Is that all?(是否需要尝试？) Do you want to try …?（确认点餐内容）Let me repeat your order. You have ordered …, is it right?（告知客户金额）Including 7 yuan for delivery , totally is …（告知送餐时间）Sir / Madam, you will receive your order in 30mins .（结束语）Enjoy your meal. /Have a good time./Thanks for calling.（客人道谢） You are welcome./My pleasure.（转接话述） Please hold on.WordsPart A调料：1. sweet and sour sauce（甜酸酱） 2. spicy sauce/chili sauce（辣椒酱）3. tomato sauce/ketchup（番茄酱）餐具：1. cup（杯子） 2. knife（刀） 3. Fork（叉子）4. Spoon（勺子）5. Napkin（纸巾）6. Bowl（碗）地址：1. apartment（公寓） 2. lane（弄） 3. Building（大楼） 4.floor （楼层）5. kilometer（公里）6.plaza（广场）7. room number (房间号码)8.Road(路) Part BCoupon(优惠券)1）expiry date 有效期限 2）discount 折扣 3）**%percent **折Part CPhone Number(电话号码)1） direct number 直线电话 2）extension number 分机号 3）call back 回电4）house/fix number 座机号 5）mobile phone 手机Part DCashier(出纳员)1）total amount 总金额 2）credit card 信用卡 3）invoice 发票4）receipt 收据 5）delivery fee 外送费Part EProfessional Words(专业用语)1）complete 完整 2）confirm 确认 3） gram 克 4）liter 升5）milliliter 毫升6）restaurant 餐厅 7）rider 骑手 8） lobby 酒店大堂9） half 一半10）put away/no 去掉…陷料 11) reception 前台SentencePart AConfirm1) 确认电话地址Sir/Madam, I comfirm again: your telephone number is…and room number is…building number is…apartment number is…先生/女士，我重复一下你的地址，房间号码是…大楼号码是…公寓是…2) 确认产品Sir/Madam, you have ordered the BigMc meal—large/medium（middle）/small size, right?先生/女士，您点的是大号/中号/小号的巨无霸套餐，是吗？3) 确认鸡翅Sir/Madam, you have ordered 2 pieces of spicy Mcwings.先生/女士，您点了一份两只装麦辣鸡翅。

常用的英文电话用语有哪些

常用的英文电话用语有哪些随着社会对新型人才英语水平和语言应用能力要求的提高,英语交际能力,尤其是口头交际能力的培养在英语学习中变得越来越重要。

小编精心收集了常用的英文电话用语，供大家欣赏学习!常用的英文电话用语1打电话进来：is yang there? (最常用)is yang around? (次常用)hello, may i speak to yang please?hello, can i talk to yang please?如果正是本人：this is he. (男的)this is she。

(女的)this is kun-lin ( 你的名字) speaking。

you are speaking to him. (her)you are talking to him。

如果是别人：hold on. (最常见)i'll get him, hold on please。

hold on, let me see if he is here。

one moment please。

如果他正好不在：no, he is out. (最常见)no, he is not here. may i take a message?no, he is not in。

no, he is not available。

no, he just went out, he will be back in 30 minutes。

如果他要找的人不在：do you know when he will be back?do you know where he is going?do you know where i can reach him?do you know his office number? (or work place number)回答：no, i am sorry, i don't know! (50%)i have no idea. (49%)yes, his number is 404-123-4567.如果要留言：may i leave a message?回答：sure, go ahead。

英语接电话常用语

英语接电话常用语下面是店铺整理的英语接电话常用语，欢迎大家阅读!英语接电话常用语一：1、ABC Corporation. May I help you?这里是ABC公司，我能帮你什么吗?这句话算是制式的讲法。

一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说， "May I helpyou?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?)，因为这样的问法表示我'该'怎么帮你，而非我'需不需要'帮你? 但基本上"May I help you?" 跟 "How can Ihelp you?" 都很常见就是了。

不过如果是机器接的电话，则听到的多半是这样，"Thanks for calling ABC corporation, ifyou know your party's last name or extension, press 1. If you want toreceive information or publication, press 2. If you want to talk to theoperator, press the pound sign or remain on the line." (感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码，请按1, 如果是想要本公司的简介或出版品，请按2, 如果是要找总机，请按#, 或是请别挂断。

2、 I'll put her on the phone. Just a second。

我会请她听电话，请等一下。

Put someone on the phone 这个短语就是说请某人听电话。

酒店总机服务规范用语

总机服务规范用语一接外线电话ANSWER OUTSIDE LINE1 招呼语GreetingGood morning/afternoon/evening CSLAND RESPORT&SPA SUZHOU早上好/下午好/晚上好,苏州阳澄湖置地大酒店2 电话占线The line is busyI am sorry the line is busy now,Could you try again laterWould you like to leavea message对不起电话占线,请您稍候再拨好吗请问您要留言吗3 请对方稍等WaitingYes sir/madam,wait a moment please;好的,先生/女士,请您稍等;I am sorry the line is still busy,Would you like to wait another moment对不起电话还在占线,请问您还要稍等吗4 听不清/线路不清UnclearI am sorry ,I can not hear you clearly, Where do you want to call Pardon please 对不起,线路不清,请您大声一点好吗5 受话者不在No answerI am sorry ,There is nobody answer; Would you like to leave a message对不起,电话没人接,请问您是否需要留言Yes ,sir/madam ,I will connect you to the information desk for the message;好的,请您稍等,我帮您转到询问处好吗6 打错电话Wrong numberI am sorry ,We do not have this number ;Do you call CSLAND RESPORT&SPA SUZHOUWould you tell me what number you are calling对不起,我们没有这个号码,请问您是要苏州阳澄湖度假酒店吗请问您打的号码是什么7 接通电话ConnectingMr. /Ms XX ;The line is through ;Go ahead, please.XX小姐,电话接通,请讲;8 强插Busy verifyExcuse me ,This is operator ,RoomXXXX,You have a long distance call ,From XXXX ,Would you like to take it nowAll right ,Hang up ,Please.I am sorry to disturb you ;对不起,打扰您一下,我是总机,XXXX房,您有一个XX长途电话找您,请问您是否接听好的,请挂断电话稍等;对不起,打扰您了.9 没有外线Limited lineI am sorry ,The Extension can not be put in any outside line,This is our hotel’s regulation.对不起,此分机没有外线功能,电话不能转进去,这是我们酒店的规定.10 留言MessageMay I have your name please请问您贵姓May I have the guest name please请问您找的客人姓名Could you tell me the guest room number请问客人的房间号码是什么Could you tell me your telephone number请问您的电话号码是多少Could you tell me the message请问您的留言是什么May I repeat it for you我给您重复一遍好吗二接内线电话Answer internal calls1 打招呼GreetingGood morning/afternoon/evening,operator;早上好/下午好/晚上好,总机;2 查询号码Inquiring telephone numberYes,sir/madam ,Hang up ,Please;I will call you back when I find out the number;好的,先生/女士,请您先挂断电话稍等,我查到后立即通知您;I am sorry to have kept you waiting,The telephone number is XX对不起,让您久等了,XX的电话号码是XX3 问拨长途Inquiring long distance callsDDD calls ,please dial “9”first,Then dial the area code and the telephone number; IDD calls ,Please dial“9”first,then dial “00”,country code ,city code and the telephone number.打国内长途,请您先拨“9”,然后拨区号和电话号码;打国际长途,请您先拨“9”,然后拨“00”,国家代码,城市区号和电话号码;4 房间拨房间Room to room callsRoom to room ,Please dial“7”first房间拨房间,请您先拨“7”5 叫醒服务Wake---up callGood morning/afternoon/evening,This is your wake up call at XX;Have a nice day; VIP：It is XX today ,Temperature is XX—XX degree centigrade早上好/下午好/晚上好,这是您XX 点钟的叫醒时间,祝您愉快贵宾：今天的天气XXXX,温度XXXX6传呼RagingInternal Yes ,sir/madam,Hang up please ,I will page line for you at once内线好的,请您挂机稍等,我马上帮您传呼;OutsideMay I have your nameMr /Ms XX hold the line ,Please ,I will page him/her for you at once.外线请问您贵姓先生/女士,请别挂电话稍等,我马上帮您传呼;。

打电话用语

1.(接电话方)拿起电话Hello! This is XXX speaking.喂？这里是…2.(拨电话方)说明目的Hello, this is Robert calling for Steve.喂，我是Robert，我找Tom3.(接电话方)询问身份May I ask what company you are calling from, please?请问一下你是哪个公司的？4.(拨电话方)自报家门This is Robert calling from WSE Company.我是WSE公司的Robert5.询问分机Do you know what extension he’s on?你知道他的分机号吗？6.查询分机I don’t know, could you please help me to check the telephone directory?我不知道，你能帮我查一下电话簿吗？7.电话转接Please hold and I’ll put you through.请不要挂机，我帮你转接8.对方正忙Steve is on another line at the moment. Would you like to hold?Steve电话占线，你要等他吗？9.电话留言May I leave a message for him?我能给他留个言吗？10.通话结束Thanks for calling. I’ll speak to him later. Good bye.感谢来电，我稍后会告知他，再见其他1.Sorry, I’m busy at the moment. 对不起我现在正忙2.I can’t get a dialing tone.没有拨号音3.The line is engaged. 电话占线4.I’ve been cut off.我被强行挂断电话了6.Can you hear me?你听得见我说话吗？7.I’m about to run out of credit.我手机没话费了8.My battery‘s about to run out.我手机要没电了9.I’ve got a very weak signal. 我的信号很弱10.I’ll text you later. 我稍后发信息给你11.Sorry to have kept you waiting. 抱歉让您久等了12.What did you phone me up to? 你给我打电话有什么事吗？13.I’m sorry, but there is no one by the name of David Smith here. 很抱歉这里没有叫大卫的。

用英语接电话用语总结

用英语接电话用语总结用英语接电话用语总结(1)作者：-打电话的人找的是你自己，打电话来的人，你是(接电话的人) is daisy there? (daisy 在吗?) speaking. 我就是。

this is she. 我就是。

(注: 男的用 "this is he.") yourespeaking/talking to her. 你正在跟她说话。

(注: 男的用 "youre speaking/talking to him.") this is daisy. 我就是 daisy。

thats me. 我就是。

情况(二)打电话的人要找的人不在打电话来的人你 (接电话的人) may i speak to mr. gates? (请问 gates 先生在吗?) hes not here right now. 他现在不在这里。

hes out. 他出去了。

hes in a meeting right now. 他现在正在开会。

youve just missed him. 你刚好错过他了。

hes just stepped out. 他刚好出去了。

情况 (三)打电话的人要找的人不在, 问对方是否要留言打电话来的人你 (接电话的人) cani talk to mark? (我可以跟 mark 讲话吗?) hes out on his lunch break right now. would you like to leave a message? 他出去吃午饭了, 你要留言吗? hes notavailable right now. can i take a message? 他不在, 我可以帮你传话吗? 情况 (四)打电话的人问他要找的人何时回来打电话来的人你 (接电话的人) do you know when he will be back? 你知道他什么时候会回来吗? im sorry. i dont know. 抱歉,我不知道。

英语--电话用语

六、打错电话：
1、I’m afraid you have the wrong number. 你可能打错电话了。 *如遇到这种情形，你可以说“ Oh, sorry for troubling you.” 很抱歉打扰您。 2、What number are you calling? 你打的电话是几号？或 What number are you trying to reach?
12、He’s out to lunch now. 他出去吃午餐。*out to lunch是指「午休时间」的惯用语。 13、She’s in a meeting right now. 她现在在开会。
14、He’s off today. 他今天休假。 *off 是「休假」的意思。
四、留言、接受留言：
1、May I take a message? 要不要留言？或 Would you like to leave a message? Is there any message? Do you have any message? 2、Could you call back later? 您可以待会儿再打来吗？ *call back是「再打一次电话」的意思。或 Would you call again later? Would you mind calling back later?
12、You can reach me at 1234-1234 until six o’clock. * reach 是指「打电话联络」在6点之前可以打1234-1234的电话给我。
13、Let me repeat the number. That’s 1234-1234. 我再确认一次号码，是1234-1234吗？或 The number is 1234-1234. Right? 14、Ok. I’ll tell him that you called. 好，我会告诉他你打来电话。或 I’ll give him your message. 我会把你的话转告给他。

酒店电话接听标准

酒店电话接听标准
1、总机接听标准：
开头语：问候语+酒店名称+Can I help you ?
外线：Good morning/afternoon/evening+酒店中英文名称，Can I help you? 结束语：谢谢您的来电。

内线：Good morning/afternoon/evening ,Operator , 您好，总机。

Can I help you?
结束语:谢谢您的来电。

2、一线部门的所有来电接听标准：（前厅部、管家部、销售部、餐饮部）
开头语：问候语+部门+Can I help you ?
如：Good morning/afternoon/evening ，HSKP.您好房务中心，Can I help you ? 结束语：谢谢您的来电。

3、二线部门的所有来电接听标准：（保安部、工程部、财务部、人事部）
开头语：问候语+部门
如：Good morning/afternoon/evening,您好，人力资源部。

结束语：谢谢您的来电。

4、各部门具体岗位的标准用语：
一线部门办公室电话接听和二线部门的标准一样的
如：管家部办公室，接听标准
Good morning/afternoon/evening , 您好，管家部。

如：客房楼层的接听标准
您好，“XX”楼。

二线部门的具体岗位接听标准
如：保安部监控中心的接听标准
您好，监控中心。

接英文电话

电话英语，让你不再尴尬时间：2007-10-06 07:00 来源：阿里巴巴商人论坛文字选择：大中小自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.(2) 请别挂断。

我找一位会说英语的人来。

Hold the line, pleas e. I’ll get an English speaker.(3) 请等一下。

我找个人来听。

Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。

我找位会讲英语的人稍后回电话给你。

请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?第二部分接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。

这里是正泰贸易公司。

我能效劳吗？Good morning. This is Chengtai Trading Company. May I help you?(2) 午安。

这里是大安商业银行。

我能为您效劳吗？Good afternoon. This is Dan An Commercial Bank. What can I do for you?(3) 先锋电子。

我是吴玛莉。

Pioneer Electronics. This is Mary Wu speaking.(4) 喂。

海外营业部。

我是王大明。

Hello. Overseas Sales Department. Taming Wang speaking.(5) 喂。

海外工程师应答用语流程(英文参考)

1.接听电话：您好，华为客服中心！Hello,this Huawei Customer Service Center.1.1 单通：对不起，您的电话已接通，但听不到您的声音，请重新拨打，再见！Sorry,your call is connected, but I can’t hear your voice, please dail again. Goodbye!2.是否华为工程师：请问您的工号是？ / 您的工号是？Your employee ID,please.2.1 无工号：抱歉，海外热线目前只受理有工号的工程师.您这个问题可以向当地地区部寻求技术支持或登陆GCRMS系统提交问题。

(重大事故除外)Sorry, the overseas hotline only opened for the employee who has employee ID. Would you please contact the regional office for technical support or submit your request in Global Customer Request Management System.2.2 有工号：（根据工号，检索用户）请问您是**地区部的***工程师吗？You are ***, in *** regional office.3.处理问题：请问是什么产品的问题? / 请问具体是华为的什么设备/型号？Can you tell me the specification of equipment?3.1 正常班期间：请问是紧急问题吗？Is it a urgent problem?3.1.1 是紧急问题（转步骤4）3.1.1 不是紧急问题：抱歉，海外热线正常班期间只受理紧急问题，请您自行登陆GCRMS系统提交问题，或向当地地区部寻求技术支持。

Sorry, the overseas hotline only handle the urgent problem in working time. Would you please submit your request in Global Customer Request Management System or contact the regional office for technical support.3.2 值班时间：请问是重大事故吗？Is it a critical incident?3.2.1 是重大事故（转步骤4）3.2.2 不是重大事故：抱歉，海外热线值班期间只受理重大事故，请您自行登陆GCRMS系统提交问题，或向当地地区部寻求技术支持。

最新-打电话接电话实用英语大全精品

打电话接电话实用英语大全篇一：用英语接电话常用语接电话用语总结情况(一)打电话的人找的是你自己，打电话来的人，你是(接电话的人)?(在吗?)我就是。

我就是。

(注男的用"")'你正在跟她说话。

(注男的用"'")我就是。

'我就是。

情况(二)打电话的人要找的人不在打电话来的人你(接电话的人)?(请问先生在吗?)'他现在不在这里。

'他出去了。

'他现在正在开会。

'你刚好错过他了。

'他刚好出去了。

情况(三)打电话的人要找的人不在,问对方是否要留言打电话来的人你(接电话的人)?(我可以跟讲话吗?)'?他出去吃午饭了,你要留言吗?'?他不在,我可以帮你传话吗?情况(四)打电话的人问他要找的人何时回来打电话来的人你(接电话的人)?你知道他什么时候会回来吗?''抱歉,我不知道。

我不知道。

20他应该二十分钟内会回来。

情况(五)打电话的人问他要找的人在哪里打电话来的人你(接电话的人)?你知道他在哪里吗?'抱歉,我不知道。

'?他现在在上班。

你要不要他的电话号码?情况(六)打电话的人要找的人不在,愿意接受对方的留言打电话来的人你(接电话的人)?我可以留个话?,可以,请继续。

当然,稍等一下让我拿个纸笔。

,当然,如果你可以等我一下下,让我找张纸写下来。

情况(七)接受对方留言时听不清楚,希望对方重复打电话来的人你(接电话的人),(206)5551212?他回来后,能不能让他打(206)5551212这个号码给我?,?能不能请你再重复一次?(),?再说一次好吗??抱歉。

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最新-打电话接电话实用英语大全 精品

最新-打电话接电话实用英语大全精品