第三模块测试题
模块三网络客户服务与管理模块试题
模块三网络客户服务与管理模块试题项目1：售前客户服务与管理试题测试题一背景资料：麦德龙超市是德国最大、欧洲第二、世界第三的零售批发超市集团，在全球33个国家拥有超过2100家门店，拥有近10万名员工。
公司2010年营业额达到了310亿欧元。
麦德龙超市1995年进入中国，一直秉承着其独特的经营理念。
目前，麦德龙在中国的店铺一般都超过1万多平方米，加上建筑面积和与建筑面积基本等同的停车场面积，有的甚至达到3万～5万多平方米。
与大型综合超市如家乐福与沃尔玛相比，麦德龙店对地点、面积的要求更严格，更难选到合适的店，所以自建超市成为麦德龙的一贯选择。
麦德龙的客户很“有限”，因为它只对工商领域的经营者、群体消费层实行仓储式会员制，会员必须是具有法人资格的企事业单位。
只有申请加入并拥有“会员证”的顾客才能进场消费。
值得注意的是，如果您带着小孩，也许您只能自己带着会员卡进超市消费了，因为麦德龙禁止1.2米以下的儿童进入卖场，理由很简单：作为一家大型仓储式商场，需要进行叉车作业，补充货品，而1.2米以下的儿童恰恰是在叉车驾驶员的视觉盲区。
购物完成后，尽管你不愿意，但你的名字将不得不重复出现在你的每一张收银单上。
“透明”收银单上面详尽地排列着消费者所购商品名称、单价、数量、金额、日期和顾客姓名等。
其详细程度甚至连每包卫生纸的卷数都有说明，绝无丁点含糊。
在欧洲，这种透明方式很受欢迎，可是在中国市场推行起来却有了问题。
据说，截至2003年初，麦德龙为此事已经遭遇了金额高达上百万元的退货。
麦德龙内部根据客户规模和购买量将客户分“ABC”三类，其专门成立的“客户顾问组”，对客户的消费结构进行分析，向客户提供专业咨询服务，帮助他们用最少的钱，配最合适的货，如：为小型装修队选配所需电动工具和手动工具提供的商品建议清单；为小型餐饮业准备的各种套餐餐具；为企事业单位准备的福利套餐商品建议目录等等。
这种专业性的服务不仅帮助客户降低采购成本，还让麦德龙拥有了大批的稳定客户，并能及时掌握市场需求动态，提高商品管理的主动性和灵活性。
小学英语外研版(三起)五年级下Module3本模块综合与测试-章节测试习题
章节测试题1.【答题】--Did Lingling like it?-----______A. Yes, she did.B. She liked it.C. No, he didn't.【答案】A【分析】本题考查一般疑问句的回答。
【解答】"Did Lingling like it?"句意是玲玲喜欢它吗？一般过去时的一般疑问句，用Yes或No回答；句中Lingling是女孩，回答时用人称代词she她代替；选项A 与问句相符合，选A。
2.【答题】What ______ she ______ yesterday evening?A. did, haveB. did, hasC. does, have【答案】A【分析】本题考查一般过去时。
【解答】根据句子中的"yesterday evening"，可知是一般过去时时态，助动词需用一般过去时，动词保持原形，选A。
3.【答题】Please bring back the book ______ two weeks' time.A. onB. ofC. in【答案】C【分析】本题考查固定搭配。
【解答】根据句意，可知这里in two weeks' time是一个固定短语，表示两周内；选C。
4.【答题】I want to make an e-card ______ Mum.A. toB. forC. in【答案】B【分析】本题考查介词的辨析。
【解答】to到……；for为……；in在……里。
结合题干句子可推测句意为"我想为妈妈制作一张电子贺卡"，for符合题意，选B。
5.【答题】She had fish and chips _______.A.tomorrowB.next dayC.yesterday【答案】C【分析】本题考查时间副词。
【解答】由"had"可知句子是一般过去时；tomorrow明天，表示将来时间；next day明天，第二天，表示将来时间；yesterday昨天，表示过去时间；A和B表示将来时间的单词，C表示过去时间的单词，与题干的时态"一般过去时"一致，选C。
计算机应用基础试题
计算机应用基础试题1.2 第一模块测试试题1在Windows中，文件的类型可以根据________来识别。
选择一项：a.文件的用途b.文件的存放位置c.文件的大小d.文件的扩展名正确答案是：文件的扩展名试题2微型计算机的性能主要取决于______。
选择一项：a.硬盘的性能b.中央处理器的性能c.显示器的性能d.只读存储器的性能正确答案是：中央处理器的性能试题3微型计算机硬件系统由两大部分组成，它们是______。
选择一项：a.输入设备与输出设备b.系统软件和应用软件c.硬件系统与软件系统d.主机与外部设备正确答案是：主机与外部设备试题4以下名称是手机中的常用软件，属于系统软件的是______。
选择一项：a.Skypeb.手机QQc.androidd.微信正确答案是：android试题5Windows中，文件mn.bmp存放在D盘的E文件夹中的F子文件夹中，它的完整文件标识符是。
选择一项：a.E:\F:\mn.bmpb.E:\F\mn.bmpc.F:\mn.bmpd.D:\E\F\mn.bmp正确答案是：D:\E\F\mn.bmp试题6在Windows中，不属于控制面板操作的是。
选择一项：a.调整鼠标的使用设置b.造字c.添加新硬件d.更改桌面背景正确答案是：造字试题7在微机的配置中常看到"P4 2.4G"字样，其中数字"2.4G"表示______。
选择一项：a.处理器的运算速度是2.4b.处理器与内存间的数据交换速率c.处理器的时钟频率是2.4GHzd.处理器是Pentium4第2.4代正确答案是：处理器的时钟频率是2.4GHz试题8若在启动Windows时，希望自动打开记事本应用程序，则应将该应用程序放在程序组中。
选择一项：a.附件b.设置c.启动d.文档正确答案是：启动试题9下列关于世界上第一台电子计算机ENIAC的叙述中，______是不正确的。
选择一项：a.它首次采用存储程序和程序控制使计算机自动工作b.它主要用于弹道计算c.它主要采用电子管和继电器d.ENIAC是1946年在美国诞生的正确答案是：它首次采用存储程序和程序控制使计算机自动工作试题10在Windows的资源管理器中，用鼠标双击目录树窗口中的一个目录表示。
外研版七年级英语下册第三模块检测卷
外研版七年级英语下册第三模块检测卷
全国
初一
单元测试
2020-03-04
109次
1. —Where is Mary flying?
—She is flying to France soon. She will arrive in Paris ________ the morning of July 9.
B．afternoon
C．evening
D．night
【小题8】
A．at
B．out
C．on
D．for
【小题9】
A．look
B．see
C．watch
D．read
【小题10】 A．city C．bed
外研版七年级英语下册第三模块检测卷
B．class D．school
三、阅读单选
17.
There are forty students in Miss Li's class and Zhao Ling is the class monitor. Every two months, Miss Li goes for a picnic with her students. Zhao Lin g makes plans with his classmates' help. There is going to be a picnic in Chuncao Park on Saturday and they are going to meet at the park gate at nine o'cloc k. Some students will go there by bus and some will ride their bikes. What about Zhao Ling? He will go there on foot, because his home is near the park. He often runs there with his father in the morning.
外研版(三起)五年级英语上册第三模块测试题及答案
A on the B in C last
4 do ___________ 5 drop___________ 6 like____________ 7 live ____________8 run __________ 9 buy ____________ 10 meet ____________ 三、句型转换（每题 6 分，共 30 分） 1 I wanted to go to the museum last Sunday 。（变为一般疑问
It’s a fine Sunday morning。 There are many people here. They are looking at Big Ben. Many of them are young and
Amy: Hello， Daming 。 How are you ？
some are old。 Two boys are playing with their yo—yos 。 A
Aa
B an
C the
（ ) 4 They went ____bus to Badaling。
He took photos of the museums . 5 _______________ did they go ?
A by
ห้องสมุดไป่ตู้
B in
C on
( ) 5 They went there ____ morning 。
Great Wall ______________（ in / at ) the weekend . It’s very 句)___________ Alex ____________the apples in his bag ?
外研版(三年)小学英语第三模块练习及答案
（外研版）小学三年级英语下册第三模块测试题一、按字母表顺序写出下列字母大小写：（10分）Aa Ff二、每个字母抄写一行：（15分）---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 三、填空：（30分）1、I like （足球）.2、I （不）like basketball .3、I like （乒乓球）.4、I like （早操）.5、I like （swim）.6、I don`t like （skip）.7、I like （骑自行车）.8、I like coffee , （也）.9、I like cats and they like （我）.10、I like green dogs （和）blue cats .三、根据和用like和don`t like 填空：（20分）1、 I toy cats .2、 I am a girl .I basketball .3、The pandas are fat .I pandas .4、 I like tea .I coffee .5、 I like monkeys .I lions .6、 I Mr Smart .She is my English teacher .7、We are girls .We red .8、 I am a boy . I skipping .9、 I like swimming and I riding bikes .10、 My favourite toy is a doll. I dolls .四、根据汉语意思，连词成句：（25分）1、这是我的学校，我喜欢它。
2022—2023学年高教版中职语文基础模块上册第三单元测试卷【含答案】
2022—2023学年高教版中职语文基础模块上册第三单元测试卷（本卷满分100分，完成时间90分钟）姓名得分一、基础知识积累与运用（每小题3分，共30分）1.下列加点字的注音全都正确的一项是（）A.娇嗔（chēn)推搡（sǎng）窸窸窣窣（sū）鲜为人知（xiǎn）B.凛冽（lǐng)笨拙（zhuó）装模作样（mú）锐不可当（dāng）C.誊写（téng) 吮吸（yún）惟妙惟肖（xiào）相形见绌（chù）D.攒动（cán) 埋怨（mán）鞭辟入里（pì）风雪载途（zài）2.下列词语的字形全都正确的一项是（）A.皱褶辗轧甘败下风迫不及待B.虔诚端祥随声附和眼花缭乱C.蠕动维幕金碧辉煌恃才傲物D.琐碎慰藉前仆后继姗姗来迟3.依次填入横线处的词语正确的一项是（）①她梦想那些的客厅，那里张挂着古式的壁衣，陈设着精巧的木器、珍奇的古玩。
②随后又看了一个威尼斯式的镶着宝石的金十字架，做工非常。
③所有的男宾都她，打听她的姓名，求人给介绍。
A.宽敞精巧注视B.宽大精美注意C.宽敞精美注意D.宽大精巧注视4.下列加点成语使用不恰当的一项是（）A.维珍航空承诺帮助众多莘莘学子在英国展开新生活。
B.从汗牛充栋的古籍中，找出所需要的数据相当不容易。
C.这个公园里的假山，结构新奇巧妙，真可以说是巧夺天工。
D.竞赛结果出来了，李明的成绩差强人意。
5.下列句子没有语病的一项是（）A.随着中国对洋垃圾实施进口禁令，使西方国家陷入集体焦虑。
B.风靡一时的电影《解忧杂货店》改编自日本作家东野圭吾的同名小说。
C.中国慕课数量已经稳居世界第一，在线学习的人数也是全世界最多的国家。
D.基层干部既要想干敢干，又要能干会干，切忌不可蛮干。
6.下列各句修辞的判断不正确的一项是（）A.在雨水的灌溉下，禾苗仿佛一夜之间长高了许多。
（比喻）B.我们的时代需要千千万万个雷锋。
初二英语第三模块练习题
初二英语第三模块练习题一、选择题1. — ______ is your birthday?— It's on March 14th.A. WhereB. WhenC. WhatD. How2. I'm not sure ______ he is at home or not.A. thatB. ifC. whetherD. why3. Can you tell me how ______ the supermarket?A. get toB. to getC. getting toD. to getting4. The teacher asked us ______ in class.A. to not talkB. not talkingC. not to talkD. don't talk5. David is ______ interesting books in the library.A. looking upB. looking forC. looking afterD. looking at6. — You shouldn't play games ______ school time.— I know. I won't do it again.A. atB. onC. inD. during7. I think math is ______ interesting subject than English.A. a moreB. the moreC. muchD. very8. — ______ he has a lot of work to do.— Yes, he has been working all day long.A. I guessB. I'm sorryC. I'm afraidD. I don't know9. I'm afraid I have to leave ______ a few minutes.A. untilB. inC. forD. in10. The boy wasn't at home yesterday, ______?A. isn't heB. wasn't heC. didn't heD. doesn't he二、填空题1. Please turn ______ the light. It's too dark here.2. — ______ did it take her to finish the task?— About two hours.3. My grandparents live in a small village ______ the river.4. The little girl likes playing ______ her toy bunny.5. Could you tell me ______ the post office is, please?6. I promise I ______ (not be) late for the meeting again.7. Nick ______ (not do) his homework yesterday afternoon.8. We often ______ (go) to the park on weekends.9. I ______ (not know) how to swim when I was five years old.10. They ______ (clean) the house at the moment.三、根据短文内容，选择适当的单词填空，使短文完整、通顺。
外研版小学四年级下册英语：第三模块 Picnic 重点句型和短语 训练题
（外研版）小学四年级英语下册第三模块测试题一、找出下列不同类型的单词：（20分）（）1、A .take B .heip C .picnic （）2、A .Great B .Oh C .ball （）3、A .because B .kite C .so （）4、A .Thursday B .why C .Tuesday （）5、A .will B .homework C .picnic （）6、A .capital B .famous C .beautiful （）7、A .long B .wide C.about （）8、A .England B .China C .London （）9、A .will B .so C .do （）10、A .play B .on C .start 二、将下列单词填入对应括号内：(20分)星期日（）星期一（）星期二（）星期三（）星期四( ）星期五（）星期六（）星期（）今天（）明天（）Tuesday Monday Sunday Thursday tomorrow Friday today Saterday Wednesday week 三、选择填空：（20分）（）1、Why not ? tomorrow is Friday . A .So B .Because C .And（）2、take your kite tomorrow ? A .Will you B .You will C .Are you（）3、I`ll go swimming Tuesday. A .at B .in C.on（）4、Today is Sunday and tomorrow is . A .Saturday B .Tuesday C .Monday（）5、On Saturday we have a picnic . A .are going to B .is going to C .am going to （）6、Will you take your ball ? A .Yes ，I won`t B .No ，I won`t C .No ，I will （）7、What will Shanshan do on Monday ?She help her mother. A .wills B .is willing C.will （）8、On Sunday she is going to her homework.. A .do B .does C .did（）9、Lingling will her grandmother next week . A .visits B .is going to visit C .visit （）10、I will on Wednesday . A .go the park B .go to park C .go to the park四、用所给单词填空：（20分）a do take so have with1、We`re going to a picnic on Sunday .2、Will you your kite for a picnic tomorrow ?3、My favourite toy is a computer game ，I will play computer games on Sunday .4、On Friday afternoon I will play football my friends5、Next week is holiday .and of see on read about6、There are many boats the river .7、Today is Monday tomorrow is Tuesday .8、I`ll my books at home on Sunday. 9、London is the capital England .10、This is a book China .五、根据Amy的下周计划请说五句话：（20分）On Monday Amy will …小学四年级英语下册第三模块测试题参考答案一、CCBBA ACCBB二、星期日（Sunday）星期一（Monday）星期二（Tuesday）星期三（Wednesday ）星期四(Thursday）星期五（Friday）星期六（Saterday ）星期（week）今天（today）明天（tomorrow ）三、BACCA BCACC四、1、have2、take 3、so 4、with 5、a 6、on 7、and 8、read 9、of 10、about五、On Monday Amy will read her books.On Tuesday she will play football.On Wednesday she will go simming.On Thursday she will watch tv.On Friday she will help her mother.。
高中英语 必修3 模块综合测试卷(2)(含答案解析)
高中英语必修3模块综合测试卷（2）（含答案解析）（满分120时间100分钟）第I卷:第一部分英语知识运用(20分)一：单项选择（共20小题；每小题1分，满分20分）从A，B,C,D四个选项中，选出可以填入空白处的最佳选项。
1.Theflowers_____sweetinthebotanicgardenattractthevisitorstothebeautyofnature.A.tosmellB.smellingCsmeltD.tobesmelt2.---WouldyoupleasenottellmyfatheraboutthatifIdowellinmyEnglishexam,Mrs.Brown? ----I_______,Ipromise.A.shouldn’thaveB.shan’tC.won’tD.shouldn’t3.They’veheardquarrelingagain.Thereseemstobeno______buttobreakup.A.wayB.choiceC.possibilityD.selection4.Couldyoulendmeyourmobilephoneforawhile?Mine_______.AischargedB.isbeingchargedC.willchargeDhasbeencharged5.----Thisis______pictureItoldyouabout.----Isee.Isn’tit_____beautifulone?A.a,aB.the,aC.the,theD.a,the6.----ShallIhelpyouwiththatsuitcase?-----________.A.It’sallright,thanks.B.Hereyouare.C.Idon’twanttotroubleyoutoomuch.D.No,pleasedon’tdoit.7.“Nevergiveup.Hopeisalwaysjust______.”MymotheralwayssaysthistomybrotherandI.A.inthecornerB.atthecornerC.aroundthecornerD.onthecorner8.Someperson______callingforyouatthegate.A.willbeB.isbeingC.isDare9.----IpreferWesternfood.It’sakindofhealthyfood.----______ButWesternfoodissaidtobehighinsugarandfat.A.Isn’titright?B.Howdoyouknowthat?C.Doyoureallythinkso?D.Whotoldyouthat?10.-----Whydidn’tyoucallme?----Ididcallyou,butIhadsomedifficultyin______.A.getonB.gettingonC.getthroughD.gettingthrough11.Thedrinkhas_____bad.Whydidn’tyoukeepitintheshade?A.becameB.goneC.chargedD.kept12.----Wouldyoumind_____thebooksforme?----_______.A.hold/Yes,please.B.tohold/No,please.Cholding/Yes,please.D.holding/Ofcoursenot.13.Theyknowtheimportantpart_____computers_______intheirlives.A.inwhich,playB.which,doC.that,playD.inthat,do14.---IsthereaflighttoParisthisevening?----There_____be.Pleasephonetheairportandfinditout.A.mustB.wouldCmightD.can15.________manydifficultiesduringhischildhood,hegrewupintoastrong-mindedman.A.HavingexperiencedB.havingbeenexperiencedC.ExperiencingD.Beingexperienced16.Heinsistedthathe____ill,butIsuggestesmedicalcare______tohim.A.isn’t,wasgivenB.wasn’t,givesC.wasn’t,begivenD.was,shouldgiven17.Themachinesrequire_______,sotheworkersarerequired_______ready.A.repairing,togetB.repaired,togetC.repairing,gettingD.toberepaired,getting18.Itisthefact______hedoesn’tknowhisbirthday______surprisesusall.A.which,whichB.that,thatC.which,thatD.that,which19.Thereason______hegavefornotcomingwas_____hisfatherwouldn’tlethim.A.forwhich,thatBwhich,becauseC.why,becauseDwhich,that20.----Willyougoboatingwithusthissummervacation?-----It______.A.isalldependedonB.alldependsC.isalldependedD.alldependson二完型填空（共20小题；每小题1.5分，满分30分）阅读下面短文，从短文后各题的A,B,C,D四个选项中，选出合适填入对应空白处的最佳选项。
小学英语四年级上册Module 3 模块测试题(含答案)外研版(一年级起点)
Module 3 模块测试(共100分60分钟)班级：____________ 姓名：______________ 分数：_____________一、Look , choose and write.看图，选择正确的短语，将序号填在括号里。
(12分)（原创）A. get upB. have ChineseC. play with toysC. ride a bikeD. Spring FestivalE. walk to work（）（）（）（）（）（）二、Read and write. 照例子，写出下列动词的第三人称单数形式及动词过去式。
（20分）（原创）例: get ---gets1. walk2. have3. ride4. play5. watch例：watch------watched6. stay7. don’t8. talk 9. do10. walk三、Read and choose.读一读，选一选。
（20分）（原创）（）1. Yesterday my birthday.A. isB. wasC. were（）2. Sam usually Maths at school.A. hasB. haveC. having（）3.She played with toys.A. hisB. herC. my（）4.They watch TV 6.A. inB. onC. at（）5. Ms Smart and Tom usually to the park on Saturday.A.goB. goesC. didn’t go（）6.It was last Monday.A. rainedB. rainsC. raining（）7. I ride my bike Sundays.A. inB. onC. at（）8. She usually to school by bus.A. goB. goingC. goes四、Read and circle.圈出正确的答案。
小学科学课标测试题
小学科学课标测试题小学科学课标部分测试题（第三模块）一、填空1、小学科学课程是以培养（科学素养）为宗旨的（科学启蒙）课程。
2、早期的科学教育将对一个人（科学素养）的形成具有决定性的作用。
3、研究科学课程，有利于小学生形成科学的（认知方式）和科学的（自然观），并将在丰富他们的（童年生活），发展他们的（个性），开发他们的（创造潜能）。
4、每一个生活在科学技术高度发展时代的人，从小就明显地感受到了（科学技术）所带来的种种影响。
5、通过科学教育使学生逐步领会（科学的本质），乐于探究，（热爱科学），并树立（社会责任感）；学会用科学的思维方式解决（自身研究）、（日常生活）中遇到的问题。
6、在小学阶段，儿童对周围世界有着强烈的（好奇心）和（探究欲望），他们乐于动手操作具体形象的物体，这一时期是培养（科学兴趣）、体验（科学过程）、发展（科学精神）的重要时期。
7、科学课程要面向全体学生，意味着要为每一个学生提供公平的（研究科学的）机会和有效的（指导）。
8、科学课程必须建立在满足学生（发展需要）和（已有经验）的基础之上，提供他们能直接参与的各种科学探究活动。
让他们自己（提出问题）、（解决问题），比（讲授训练）更有效。
9、科学研究要以探究为核心，探究既是科学研究的（目标），又是（科学研究的方式）。
亲身经历以探究为主的研究活动是学生研究科学的（主要途径）。
10、科学课程的开放性表现为课程在（研究内容）、（活动组织）、（功课与练）、（评价）等方面应当给（教师）、（学生）提供选择的机会和（立异的空间），使得课程可以在最大程度上满足（分歧地域），（分歧经历背景）的学生研究科学的需求。
11、评价既要关注学生研究的（结果）又要关注他们研究的（过程）。
评价指标应该是（多元的），包括科学素养的各个方面；评价方法应该是（多样的）；评价主体则应包括（教师）、（学生）、（家长）等。
12、科学探究不仅可以使小学生体验到（探究的乐趣），（获得自信），形成正确的思维方式，而且可以使他们识别什么是（科学），什么不是（科学）。
教师教育技术能力远程培训模块测试题及答案(第三模块)
选择至少一个答案
a. 录音机 正确
b. 电视机
c. 幻灯机
d. 计算机 正确
e. 投影仪
9、以下属于学生主导的教学方法的是：
选择至少一个答案
a. 发现学习 正确
b. 讨论正确
c. 讲授
d. 示范
e. 协作学习 正确
f. 辅导
10、选择教学媒体的四个主要依据包括
选择至少一个答案
a. 依据教学内容 正确
b. 依据教师能力
c. 依据教学对象 正确
d. 依据媒体的先进程度
e. 依据教学目标 正确
f. 依据教学条件 正确
教师教育技术能力远程培训模块测试题及答案(第三模块）
>模块三
1、以下有关王老师使用教学媒体不恰当的是哪一项？
选择Байду номын сангаас个答案
a. 当学生完成自己的电子作品时，跃跃欲试，十分想与其他同学分享自己的成果，王老师用多媒体电脑，满足学生的愿望，提高了学生的积极性
b. 王老师在训练学生的口语时，让他们观看电视中外国人之间的谈话，以训练学生的语感
a. 教学光盘播放点 正确
b. 计算机教室 正确
c. 卫星教学收视点 正确
3、在发现教学、问题求解、协作学习等教学方法中，为了培养学生的合作、自主探究能力，教师要以旁观者的身份尽量不干预学生的学习。
选择一个答案
a. 对
b. 错 正确
4、王老师在一所缺乏多媒体设施的农村小学的英文课上讲解26个英文字母，为了形象地表达所要讲解的内容，她决定在下列选项中选择一种作为其教学手段，最合适的是什么？
模块三-售后客服试题1
模块三-售后客服试题1项目2：售后客户服务与管理试题测试题一背景资料：湖南竞网科技有限公司是湖南最具竞争实力的互联网综合服务提供商之一。
作为百度湖南地区总代理和百度（湖南）客户服务中心，公司一直秉承“服务创造价值”的经营理念，在业内同行中赢得了良好声誉。
尽管如此，但对于一家服务数千家中小企业的公司而言，让客户满意仍不是一件容易的事情。
以下是公司客服部客服经理亲自处理的一个客户投诉案例：一天，公司的客户——某家纺品老板万先生怒气冲冲地通过客服平台反映：⑴目前，客户的网站已经将近两个星期无法打开了，客户在百度的广告投放也停止了将近两个星期；⑵因为临近年底，正是客户公司的销售旺季，所以损失非常大，要求赔偿在这段时间的损失；⑶在此之前，客户已经提供相关资料，并早已传真给竞网的客服人员，但问题一直没有解决；⑷要求网站马上打开。
测试任务：1、客户异议分析按投诉的原因划分，客户投诉有产品质量投诉、服务投诉、价格投诉、诚信投诉，本案例属于哪种类型投诉？针对这种投诉，客服处理客户异议的思路是什么？字数要求在200字以内，将容填入表1。
表1 客户异议分析本案例属于哪种类型的投诉？本案例属于服务投诉针对这种投诉，客服处理客户异议的思路是什么？详细记录投诉内容：包括投诉者、投诉时间、投诉对象要求；判定投诉性质；再根据内容分类，确定投诉处理责任，包括具体受理单位和受理责任人；调查造成投诉的原因，确定造成客户投诉的部门或个人；安抚客户情绪，提出具体解决的方案；跟进整个事件进程并及时通知客户；按照投诉造成损失的大小，同时对直接责任人进行相应的处罚；并在内部提出改善措施。
2、客户异议处理通过了解查证后，客投诉原因为：⑴客户的网站因为前期没有备案，有关部门对网站进行了关闭；⑵客户目前已经提交了营业执照、身份证复印件等，但因客户对网络操作不熟练，并且不知道备案流程，竞网的技术人员负责协助其进行备案工作，目前正在审核过程中；⑶有关部门的答复是20个工作日内完成处理。
人教版英语六年级上册第三模块练习题
六年级上M3 测试题㈠.选出不同类的词1. A Canada B Mexico C China D English2. A stamp B woman C card D kilometres3. A big B famous C long D smaller4. A told B went C those D collected5. A reading B writing C riding D dancing㈡单选1.There is a letter ________ you . It’s ________ your mum.A to forB for fromC to from2. He doesn’t like ___________ picture books.A readB readC reading3. I _______________many stamps.A has gotB have gotC has4. Her hobby is _____________.A fly kitesB kiteC flying kites5. She has got _________ toy ship, and he has got _______ airplane.A a aB an anC a an6. I collected ______________stamps.A a lotB muchC lots of7. These cards are _________ Canada.A fromB atC of8. Is there a letter for ___________?A theyB heC her9. She ______ _______ another one.A cans haveB cans hasC can have10. Have you ________ __________ books ?A get someB got someC got any㈢用所给词的正确形式填空1._________ (do) she like _________(sing) ?2.I’ve got lots of _________ (letter).3.___________(fly) a kite is my hobby.4.We ________________(play) football now.5._________(this) are some pictures.6.Does he often __________(read) books ?7.Amy _________(have) got some photos.8.Let’s _________(look) at the word.9.They are famous ____________(man).10.I _________(buy) a bag yesterday.㈣按要求改写句子1.I like running .( 一般疑问句)2.There is some water .( 否定句)3.She can sing well. (一般疑问句)4.He has got many boxes. (一般疑问句及肯定回答)5.Her sister is watching TV now.(划线部分提问)㈤连词成句1. is stamps hobby collecting his2. from are these cards Canada3. have got you any pictures China from (?)4. can now has she got Chinese another book5. do like you riding bike a (?)㈥回答问题I am Mike . I’m an American boy . I am a pupil. I have lots of hobbies. I like fishing, riding bikes, swimming , and reading story books. I’ve got many pictures of bikes. I often go fishing and swimming at the weekend. My father likes swimming, too. We often have swimming matches. My mother likes reading books. And she has got a book about China. It is very interesting.1. Where is Mike from ?2.What are Mike’s hobbies ?3.Does Mike have any pictures of bikes ?4.What does Mike often do at the weekend ?5. What’s his mother’s hobby ?。
外研版四年级英语上册第一二三四模块测试题
小学四年级英语上册第一、二、三、四模块测试题外研版110分姓名_________班级_______一、选出不同类的单词,将正确选项的标号填入提前括号内;10分C. apple11. A. nice B. rice C. noodles12. A. Chinese B. English C. these1 3. A. they B. want小学四年级英语上册第一、二、三、四模块测试题(外研版)（110分）姓名_________班级_______一、选出不同类的单词，将正确选项的标号填入提前括号内。
（10分）（）1.A.cinema B.supermarket C.live（）2.A.sing B.pig C.dance（）3.A.football B.play C.basketball（）4.A.talk B.banana C. apple（）5.A.left B.right C.insteresting（）6.A.jump B.sing C.red（）7.A.station B.drink C.home（）8.A.bus B.street C.plane（）9.A.lost B.draw C.hungry（）10.A.boy B.men C.kid（）11. A. nice B. rice C. noodles( ) 12. A. Chinese B. English C. these( )1 3. A. they B. want C. we( )1 4. A. green B. make C. yellow二、写出下列单词的适当形式。
（16分）1.child（复数）__________2.dance（现在分词）__________3.number（缩写）________4.down（对应词）____________5.left（对应词）_________6.skip （现在分词）___________7.sing（现在分词）_______ 8.fly （现在分词） __________9.jump（现在分词）________ 10.listen（现在分词）__________11.man（复数）______ 12.读一本故事书（汉译英）______13.写一封信（汉译英）_________ 14.these（单数）_________15.我也一样（汉译英）_________ 16.kid（复数）_________三、单项选择。
2012年沪教版小学五年级上册第三模块第一单元测试题
第三模块第一单元测试题一，看音标写单词（25分）1，[flɔ:] __________ 2，[‘hʌndrəd] __________ 3，[fæn] __________ 4，[ˈɔfɪs]__________ 5，[ˈkʌbəd]__________ 6，[ˈtɔilɪt] __________ 7，[ˈnʌmbə]__________ 8，[ˈevrɪ deɪ]__________ 9，[ˈlesən] __________ 10，[ˈtaɪmˌteɪbəl]______________11，[bai] __________12，[ˈɪŋglɪʃ] __________ 13，[tʃaɪˈni:z] __________ 14，[mæθs] __________ 15，[træm] __________ 16，[ˈmju:zɪk]__________ 17，[ˈsaɪəns] __________ 18，[ˈkwɔ:tə]__________ 19，[breɪk]__________ 20，[ˈsʌbdʒɪkt]__________ 21，[ðen]__________ 22.,[ɑ:t ænd krɑ:ft]_______________ 23, [ˈfizikəl ˌedju:ˈkeiʃən]_______________二，写出下列短语。
（16分）1，在一楼_________________________ 2，二楼_________________________ 3，休息一下______________________ 4,差一刻四点_______________________ 5, 四点一刻_______________________ 6. 乘坐电车________________________ 7，步行_________________________ 8，走去……_________________________ 三，填空。
牛津上海版2020-2021学年六年级英语上册Module 3 food and drink模块测试题(含答案)
模块三综合测试Part One Listening（第一部分听力）I. Listen and choose the right picture（根据你听到的内容，选出相应的图片）：5分1. _____________2. ___________3. ____________4. ____________5. ____________Ⅱ. Listen to the dialogue and choose the best answer to the question you hear(根据你听到的对话和问题，选出最恰当的答案）：8分( ) 1. A. Once. B. Twice C. Three times. D. Never.( ) 2. A. Mary's. B. Jack's. C. Peter's. D. Tom's.( ) 3. A. In the street. B. In an office. C. At home. D. In a book shop.( ) 4. A. 63457886. B. 63547786. C. 63457786. D. 63457866.( ) 5. A. Yes, they can. B. No, they can't. C. Yes, they must. D. No, they needn't.( ) 6. A. The girl's mum. B. The boy's dad. C. The girl's dad. D. The boy's mum.( ) 7. A. To cook dinner. B. To write a shopping list.C. To read a book.D. To do his homework.( ) 8. A. Chicken soup. B. Chocolate and toast.C. Chicken and chocolate.D. Chicken and jam.III. Listen to the passage and tell whether the following statements are true or false(判断下列句子是否符合你所听到的内容，符合的用“T”表示，不符合的用“F”表示）：6分( ) 1. People in different places have the same eating habits.( ) 2. All Chinese people like to have fruit after lunch and dinner.( ) 3. Some American people like having ice cream after meals.( ) 4. Chinese people don't like having picnics.( ) 5. American people sometimes have picnics in their gardens.( ) 6. Picnics are fun for people all over the world.Ⅳ. Listen to the passage and complete the sentences(听短文，完成下列句子)：6分1. My father is a _________.2. My mother likes __________.3. My _________ is 25.4. My sister is a ____________.5. I am a ____________.6. ___________ like salad.Part Two Vocabulary and Grammar（第二部分词汇和语法）V. Choose the best answer（选择最恰当的答案）：15分( ) 1. On her way __________ home, Betty saw a lot of people near a bank.A. /B. toC. atD. in( )2. I have ____________ uncle. He lives in Beijing.A. aB. anC. theD. this( ) 3. Steak usually tastes __________ with black pepper sauce.A. wellB. wonderfullyC. niceD. sweet( ) 4. I haven't got ____________ money to buy two film tickets.A. a lot ofB. enoughC. manyD. /( ) 5. His diet is not ____________. So he is too fat.A. good enoughB. enough goodC. bad enoughD. enough bad ( ) 6. You'd better have a picnic __________ a sunny day.A. inB. atC. onD. under( ) 7. Kitty talked __________in the classroom.A. loudB. loudlyC. noiseD. noisy( ) 8. __________ are vegetables.A. TomatoesB. BananasC. ChocolatesD. Sausages ( ) 9. I'd like to have rice ___________ inner.A. inB. atC. onD. for( ) 10. There are only ________ students in the classroom. Most of them are playing on the playground.A. someB. a lot ofC. manyD. a few( ) 11. Alice eats a lot of meat every day. Kitty has a little fat and salt every day. Alice's diet is _______________ Kitty's.A. as healthy asB. healthier thanC. less healthy thanD. as unhealthy as ( ) 12. -Must I finish my homework now?-____________. You can watch TV for a while.A. Yes, you mustB. No, you needn'tC. Yes, you needD. No, you mustn't ( ) 13. The post office is quite __________ your office. You can walk there.A. far fromB. closeC. betweenD. near( ) 14. I came to know him from ___________ interview programme on CCTV-1.A. aB. anC. theD. ／( ) 15. Have you __________ any books?A. buyB. boughtC. buysD. buyingⅥ. Complete the sentences with the given words in their proper forms（用所给单词的适当形式填空）：8分1. Chinese people are always ____________(kindness) to others.2. Some students think it is ___________ (funny) to play computer games.3. The fish looks good but ___________(tasty) terrible.4. I would like to __________ (cookery) some food for my parents because they are busy.5. It's good to drink ___________ (boil) water on a hot day.6. Look at the sign, it says "No ____________( smoke) ".7. Do you want some ____________ (steam) fish?8. ___________ (boil) eggs are good for us.Ⅷ. Rewrite the sentences according to the instructions in the brackets(按要求改写下列句子，每空一词）：12分1. I'd like three packets of apples. （就画线部分提问）___________ ____________apples would you like?2. You mustn't be late for school again. （改为同义句）___________ _________ late for school once more.3. It takes me about half an hour to get to school every day. （就画线部分提问）___________ __________ does it take you to get to school every day?4. Mary likes having cabbage soup with beef.（就画线部分提问）__________ _________of food does Mary like having?5. Jenny does some shopping almost every week.（改为否定句）Jenny __________ _________ any shopping almost every week.6. The Greens will go to the cinema tonight. （就画线部分提问）__________ will the Greens ___________tonight?Part Three Reading and Writing（第三部分阅读和写话）Ⅷ. Reading comprehension（阅读理解）：A. True or False(判断下列句子是否符合短文内容，符合的用“T”表示，不符合的用“F”表示）：5分Wendy has a busy day every day. She gets up at six o'clock in the morning and has her breakfast at home. She leaves home at five to seven. It takes her fifteen minutes to walk to school. She has a little rest after lunch, but she works hard in class all day. She plays basketball after school, and then walks home.On her way home she sees a lot of buses, cars and bicycles. She sees flowers and green grass. She sees some children playing happily. She is also very happy. After she gets home, she has a short rest and a glass of water. After that she helps her parents clean the house. After dinner, she watches TV for half an hour. Then she starts her homework. She finishes it at nine o'clock. She goes to bed at nine thirty.( ) 1. Wendy isn't very busy every day.( ) 2. She spends a quarter walking to school.( ) 3. She plays volleyball after school.( ) 4. She can see a lot of things at home.( ) 5. After watching TV, she does her homework.B. Choose the best answer(根据短文内容，选择恰当的答案)：5分Our eating habits are very important for good health. Many people like eating sweets and ice cream more than meat and rice. Sweets and ice cream are not bad for stomach if we eat them at the end of a meal. But if we eat them before a meal, they may take away our appetite (食欲). It is important for us to eat our meals at the same time every day. When we feel hungry, it is said that our body needs food. When we feel angry or excited, we may not want to eat.A long time ago, in England, some judges used to decide whether a person was telling truth by giving him some dry bread. If the person could swallow(吞咽) the bread, it showed that he was telling the truth. Though this seems rather strange and foolish, it is indeed a way to find out the truth, sometimes. A person worrying about something has much difficulty in swallowing anything dry. Because he is worrying, he loses his appetite and does not want to eat.( ) 1. We must develop a good eating habit if we want to_____________.A. be angryB. eat moreC. be hungryD. be healthy ( ) 2. It is good to eat sweets or ice cream ______________.A. before a mealB. after a mealC. at any timeD. during the day ( ) 3. We may not want to eat when ________________.A. we feel hungryB. we feel angryC. the meal is readyD. when we are hungry( ) 4. We must eat our meals ______________.A. four times a dayB. at the same time every dayC. three times a dayD. we finish our work( ) 5. When a person has nothing to worry about, he usually ________________.A. has a big appetiteB. has a poor appetiteC. wants to drinkD. wants to eat sweetsC. Choose the words or expressions and complete the passage(选择最恰当的单词或词语完成短文）：10分The rain began last Friday and it went on for four l . The river suddenly rose. Most of the bridge was 2 water, After school a few children went to the bridge. They lived on the 3__ side of the river. A boy tried to cross the bridge. The other children stopped him, but he didn't listen to them. He became 4 in the middle of the bridge and fell into the river and the water washed him away. His friend called out for help. An old man heard them while he was 5 by the river. He jumped into the water and pulled the boy out. The children thanked him very much but they forgot to ask who he was.( ) 1. A. days B. weeks C. months D. years( ) 2. A. over B. under C. below D. above( ) 3. A. another B. both C. other D. each( ) 4. A. happy B. interesting C. sad D. afraid( ) 5. A. eating B. singing C. walking D. playingD. Read the passage and fill in the blanks with proper words（在短文的空格内填入恰当的词，使其内容通顺，每空格限填一词，首字母已给）：10分Mrs. Black lives in a small village. Her husband is d . Her son, Jack, lived with her. He worked in a shop in the village, but then he got a job in town named Greensea. He went to live there. Mrs. Black was very a . She got on a train and went to see her son. It ther almost 5 hours to get there. Then she said to him, "Jack, why do you n telephoneme?"Jack laughed, "But, Mum, you haven't got a telephone. " "No. " she answered, "I haven't,b you have got one. "1. d____________2. a___________3. t__________4. n_________5. b____________E. Answer the questions（根据短文内容回答下列问题）：5分Albert found it difficult to study at school. His teacher would beat the blackboard while she waited for him to answer her questions. But Albert always had to think about 111many things before he could answer. After all, he would say to himself, "There are many things to think about before you can say anything is certain. "When his teacher wasn't asking Albert a question, Albert would think of a question to ask her. And often when he asked a question, she would get red in the face and angry at Albert for asking such a question, because she couldn't answer it.1. Who found it difficult to study at school?_________________________________________________________________________2. What did his teacher do while she waited for him to answer the question?________________________________________________________________________Did Albert answer it quickly?________________________________________________________________________4. Was the teacher happy when Albert asked her a question?________________________________________________________________________5. What do you think of Albert?________________________________________________________________________IX. Writing（作文）：5分Write at least 50 words on the topic "My Favourite Drink ". （以“最喜欢的饮料”为题，写一篇至少50个单词的短文，要求语句正确通，内容连贯，标点符号不占格）________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________模块三综合测试I. 1. I want to be a policeman when I grow up. (C)2. Would you like to have some orange juice with me? (D)3. We should protect our earth. (F)4. Fast food is easy to carry and it is not expensive. (B)5. Wang Lin likes to have dessert after dinner. (A)II.1. W: Have you been to Hong Kong yet?M: Yes, I have. I went there last year.Q: How many times has the boy been to Hong Kong? (A)2. W: Whose books are these? Are they yours, Jack?M: No, they are not mine. They are Peter's.Q: Whose books are these? (C)3. W: Look at the sign on the book shelf.M: It tells us we must not eat or drink when we are in the shop.Q: Where are the speakers? (D)4. W: Hello, this is Jenifer speaking. Who is that?M: Is it 63457786?W: No. Sorry you've got the wrong number. It's 63457886 here.Q: What's Jenifer's telephone number? (A)5. W: Please don't talk loudly here. That's the rule of the library.M: I'm sorry.Q: Can they talk loudly there? (B)6. W: Is your mum good at cooking, Tom?M: Certainly.W: What about your dad, Tom?M: He is not so good.Q: Who can cook better? (D)7. W: I'm going to the supermarket, would you like to go with me, Jack?M: I'd love to. But I have to finish my homework first.Q: What's the boy going to do first? (D)8. M: What's your favourite food, Lily'?W: I like chicken and chocolate best. What food do you like best?M: I like toast and jam best.Q: What is Lily's favourite food? (C)III. People in different places have different eating habits. Some American people like having ice cream after meals. Some Chinese people like having fruit after lunch and dinner. Picnics are fun for people all over the world. Some Chinese people go on a picnic in the parks but American people sometimes have picnics just in their gardens at home. People talk and play games at the picnic. They are very happy.1. F2. F3. T4. F5. T6. TIV. My father is a teacher. He is 48. He likes apples. My mother is 46. She is a driver. She likes bananas. My brother is 25. He is a doctor. He likes oranges. My sister is 22. She is a nurse. She likes tomatoes. I am 16. I am a student. I like salad.1. teacher2. bananas3. brother4. nurse5. student6. IV. 1. A 2. B 3. C 4. B 5. A 6, C 7. B 8. A 9. D 10. D 11. C 12. B 13. D 14. B 15. BVI. l. kind 2. fun 3.tastes 4.cook 5.boiled 6.smoking 7. steamed 8. BoiledVII. 1. How many 2. Don't be 3. How long 4. What kind 5. doesn't do 6. What, do VIII.A: 1. F 2. T 3. F 4. F 5. TB: 1. D 2. B 3. B 4. B 5. AC: 1. A 2. B 3. C 4. D 5. CD: 1. dead 2. angry 3. took 4. never 5. but E: 1. Albert.2. She beat the blackboard.3. No, he didn't.4. No, she wasn't.5. Foolish.Ⅸ. 略1、天下兴亡，匹夫有责。
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第三模块测试题
一、找出下列不同类型的单词：（20分）
（）1、A .take B . help C .picnic
（）2、A .Great B .Oh C .ball
（）3、A .because B .kite C .so
（）4、A .Thursday B .why C .Tuesday
（）5、A .will B .homework C .picnic
（）6、A .capital B .famous C .beautiful
（）7、A .long B .wide C.about
（）8、A .England B .China C .London
（）9、A .will B .so C .do
（）10、A .play B .on C .start
二、选择填空：（10分）
（）1、I`ll go swimming _____Tuesday.
A .at
B .in C.on
（）2、Today is Sunday and tomorrow is .
A .Saturday
B .Tuesday
C .Monday
（）3、On Saturday we _____have a picnic .
A .are going to
B .is going to
C .am going to
（）4、What will you do ,Shanshan ? _______ A.She will help her mother. A. I’ll help my mother.
（）5、I will ______on Wednesday .
A .go the park
B .go to park
C .go to the park
（）6、Why not ? tomorrow is Friday . A .So B .Because C .And
（）7、take your kite tomorrow ? A .Will you B .You will C .Are you
（）8、Will you take your ball ?
A .Yes ,I won`t
B .No ,I won`t
C .No ,I will
（）9、On Sunday she is going to her homework.. A .do B .does C .did
（）10、Lingling will her grandmother next week .
A .visits
B .is going to visit
C .visit
三、选择配伍（5分）
( )1. What’s this? A. I will go swimming. ( )2. Is this your house? B. It’s the Queen’s house. ( )3. What will you do? C. It’s a rob ot.
( )4. Whose house is it? D. No, they won’t. ( )5. Oh, they will do our homework too! E. No, it isn’t.
四、连词成句（10分）
1. do, will, robots, everything(.) _________________________
2.go, I’ll, on Monday, swimming(.)_______________________
3. do, you, will , on , what, Tuesday(?)_____________________
4.is, city , a , big, London(.)______________________________
5. teacher, a , she’s , nice(.)______________________________
五、单词拼写（10分）
1.Robots won’t do _______（我们的）homework.
2.We will _________（有）a picnic on Saturday.
3.______(下一个) ______（星期）is a _________（假期）.
六、将下列单词填入对应括号内：(20分)
星期日（）星期一（）星期二（）星期三（）星期四( ）星期五（）
星期六（）星期（）今天（）明天（）
Tuesday Monday Sunday Thursday tomorrow
Friday today Saterday Wednesday week
.
七、句型转换
1. I will go swimming on Monday. (对画线部分提问)
you on Monday?
2. I will read books on Monday. (对画线部分提问)
you read books?
3. I’ll visit my grandma on Tuesday. (变否定句)
I visit my grandma on Tuesday.
4. The robot can play football with me. (变否定句)
The robot _______ _______ football with me.
5. I will do my homework. (变一般疑问句)
you your homework ?
八、阅读理解,判断正(T)误(F)
Hello! I’m a robot. My name is Mini. I can read and write, and I can speak Chinese and English. I can play football, basketball and badminton very well. And I can sing and dance very well! But I can’t run and swim. I always cook the breakfast for my master. My master is Sally. She is a pretty girl.
（）1. Mini is a beautiful girl .
（）2. Mimi can read and write .
（）3. Mimi can’t play football.
（）4. Sally is a pretty girl.
（）5. Mimi can’t run and swim.。