礼宾服务用语(中英文)
服务礼仪中英文
In the restaurant, always be ready to greet your guests with a friendly smile. Then guide them to a table and help them to sit down by holding the chair. 在餐厅，要始终准备以友好的微笑欢迎你的客人。然 后引导他们到餐桌前，拉开椅子帮助他们坐下； Never enter a guest room without knocking first and waiting for a reply. 记住： 进入客人房间前，一定要先敲门，得到客人答 复后再进入； Always say goodbye to guests when they leave. A friendly word will make them want to return. 客人离开酒店时一定要和他们说再见。一句亲切友好 的话会让客人觉得很温暖，愿意再次光顾。
Manners and Behaviors 礼貌举止
Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店员工打呵欠或大声 喊叫时，对酒店是不会产生好印 象的； Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔痒的动作会使人感觉很不干净, 咬指甲使人认为你缺乏自我控制；
礼宾部常用英语用语
Concierge Useful Words&SentencesUseful Words礼宾部Concierge 行李生Bell man / Bell boy 门童Doorman 行李Luggage / Baggage行李架Luggage rack 行李存放处Luggage Depository 行李车Baggage trolley(小)/Cart （大）司机Driver 导游Tour guide 电梯Elevator 洗手间Toilet 机场Airport 火车站Railway station商场Shopping center 超市Super market 小费Tip 雨伞Umbrella 接机服务Pick-up service租车服务Limousine service 行李寄存Check baggage 叫早服务Morning call贵重物品Valuables 易碎物品Fragile objects 自助早餐Buffet breakfast往前直走Straight on 五星级酒店Five-star hotel 前厅部Front office department总台Reception / Front desk 总机Operator /One Touch Service Center商务中心Business centre 票务Ticket service 游泳池Swimming pool西餐厅Western restaurant/Fresh Café中餐厅Chinese restaurant大堂吧The Stream Lobby lounge / 医务室Clinic Room 瑜伽室Yoga Room桑拿Sauna /按摩Massage / 美容厅Beauty salon “融”水疗Rong Spa 健身中心Health Center会议室Meeting room 宴会厅Ballroom 经纬宴会厅Jingwei Hall停车场Parking lot 总经理General manager / 经理Manager值班经理Duty Manager 大堂迎宾员lobby hostess主管Supervisor / 领班Captain 楼层服务员Room attendant总台接待Receptionist /Guest Service Representative 维修人员Repairman换钱change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care 请勿倒立Keep Top Side UpUseful Sentences1、Is this everything，sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
酒店礼宾部常用英语话值得收藏
酒店礼宾部常用英语对话，值得收藏一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in?下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi?您想叫出租车吗？Whereare you going, sir?先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you?我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要离店，请拨打32，我们会马上帮您运送行李。
酒店各部门常用英语单词——礼宾部
礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。
礼宾部常用英语及情景对话（中英文）
礼宾部常用英语及情景对话（中英文）重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 T oilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
礼宾部标准用语
礼宾部标准用语FREQUENTLY USED SENTENCES – Concierge1 DOORMAN GUEST RECEPTIONGood morning/afternoon/evening Sir/Madam, welcome to Days Hotel Suits Hengan Chongqing!早上/下午/晚上好，先生/女士。
欢迎光临重庆恒安戴斯大酒店。
⏹ Welcome back Sir /Madam (in case it is a repeat guest)欢迎您再次光临，先生/女士（如果是回头客）⏹ My colleague will show you the way (handing over to Bellman).我的同事会为您带路。
（转给行李员）⏹ After you Sir/ Madam您先请，女士/先生。
⏹ This way please!您这边请！⏹ Please follow me, I will show you the way.请跟我来，我带您去。
⏹You are welcome! (after the guest said ―Thank You‖)不客气。
（在回答客人说“谢谢”时）⏹2 BELLMAN ESCORTS TO RECEPTION⏹⏹⏹⏹⏹⏹⏹⏹3 DURING THE STAY⏹ May I have your room number, please?我能知道您的房号吗？⏹I’m not sure, but let me check for you. This will not take long. When and how is itbest to contact you?对不起，我还不确定，让我帮你查一下。
不会耽搁您很久的。
请问在什么时候如何联系您好呢？⏹ I am sorry Sir/Madam, I did not understand. Please let me look for my supervisor. Iwill be back in a minute.对不起，先生/女士，我不太明白，我去请示一下主管，很快回来。
礼宾服务用语(中英文)
礼宾服务用语（中英文）一、常用词语：breakable(易碎的) produce(出示) deposit(寄存) safety deposit(保险箱) tag(取物牌) valuable(贵重物品)二、常用句型（注：★表示该句话为酒店客人所说）1、寄存物品(1)l’d like to leave this bag with you.★我想把这个袋子寄存在你这儿。
(2)ls there anything valuable or breakable in it?请问里面有贵重物品或易碎物品吗？(3)Would you mind taking the valuables with you, or leaving them at the safety depositbox?您介不介意自己带着贵重物品，或者把它们放在保险箱里呢？(4)Here is your tag.这是您的取物牌。
(5)You’re expected to produce the tag when you collect your bag.您来拿袋子的时候要出事取物牌。
2、领取物品(1)Can l get my bag back please?★请问我能拿回我的袋子吗？(2)May l have your tag please?请把取物牌给我好吗?Could you check if everything is here?(3)麻烦您检查一下东西是否齐全好吗？3、客人遗失了取物牌（1）l left my bag with you ,but l can’t find the tag anywhere.★我把袋子放在你这儿了，可我找不到取物牌。
（2）Do you remember the number of the tag?您记不记得牌子的号码呢？（3）Could you describe it, please?您能不能描述一下（寄存的包裹）呢？（4）May I see some identification, please?我能看一看您的证件吗？（5）Just a moment, please. I’ll check for you.请稍等，我来为您查查看。
酒店礼宾英语
我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you coming back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23．I’d like to see your manager, please. 我想见你们经理。
酒店礼宾部常用英语(最全版)15页
酒店礼宾部常用英语(最全版)15页What’s your name? May I have your name?您贵姓? 请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗? 请问您想喝茶吗?Over here, please. Could you come this way please?这边请。
请您往这边走好吗?* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”(请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语(一)在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1. 自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2. 麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗?Could you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3. 询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
服务礼仪中英文对照
理疗师标准服务用语中英文对照◎刘小姐您好！很高兴为您服务！请问您准备好了吗？这边请。
Hello ,Miss Liu，I’m glad to service for you! Are you ready? This way please.◎请问您需要上洗手间吗？小心台阶！Do you need to go to the bathroom? Mind the Step.◎您请坐！请问水温合适吗？现在为您做的是牛奶花瓣足浴，全过程10分钟（它是用牛奶精华和新鲜的玫瑰花瓣调配而成的，可以舒缓紧张辛劳的足部，促进血液循环，有效改善睡眠，嫩肤驻颜。
）Please have a seat! The water temperature is ok? (very hot 烫)Now I’m doing for you is milk petals foot bath, the whole process of ten minutes.◎请您稍等，我去为您准备房间！Please wait a moment , I’m going to prepare the room for you.◎刘小姐不好意思让您久等了，刘小姐这边请，小心台阶。
Miss Liu, thank you for your waiting , this way please. Mind the step.◎这是为您准备的护理房间，这是为您准备的沐浴用品、一次性底裤和首饰盒，您的贵重物品请自行保管，衣柜里有浴袍。
This is your body care room. This is bath products, disposable underwear and Jewelry box, please keep your valuables ,the wardrobe has a bathrobe.◎我现在为您调试水温。
水温已经调试好了，左边是热水，右边是冷水，请问还有什么需要吗？I’m debugging the water temperature for you. On the left is hot water , the right is the cold .◎您沐浴好后请敲门提示我，我会在门外等您！When you finished the bath, please knocking the door or the doorbell, I’ll wait for you outside (the door).◎（敲门！）可以进来了吗？May I coming?◎刘小姐，请您脱掉浴袍，面朝下。
礼宾岗位英语
a)请问您有没有订过车？我可以为您订车吗？
b)您可以订一辆车去，它经这里有50公里左右。
c)如果您想订出租车或行李服务，请拨“3”和我们联系，我们很高兴为您服务。
d)请告诉我您的航班号，我们会安排班车送您去机场。
a)Excuse me sir/madam,Do you have a taxi reservation with us?
b)Which restaurant do you prefer?Can I make a reservation for you?
5．市内主要风景点
南京是一个有着古老文化背景的城市，有许多名胜古迹。你可以在秦淮河畔的夫子庙品尝风味小吃，其它的风景名胜有：中山陵，灵谷寺，明孝陵。
Nanjingis a city with an ancient cultural back ground, there are many paces of interest to visit.The area of theQinhuaiRiverwithConfuciusTemplehas become the most wonderful place for sightseeing,taste of local snacks as well. The other famous scenic spots and place are: the Dr.Sun-Yet_sen’s mausoleum,LingguTemple,Xiao mausale for ming dynasty.
d)According to today’s exchange rate,every dollar is equal to 8.07 yuan RMB
e)Would you please go to the cashier to check out ?The bell-boy will put your luggage in your car.
餐厅服务员的礼貌用语英语和翻译
餐厅服务员的礼貌用语英语和翻译在餐厅就餐时，服务员的礼貌用语和表达是至关重要的，它能够体现出餐厅的服务质量和服务态度。
下面是一些餐厅服务员常用的礼貌用语英语和对应的翻译，帮助大家更好地了解如何表达礼貌和尊重。
1. 接待客人•Welcome! How many people are in your party?（欢迎光临！您带了几位就餐？）•Hello, do you have a reservation?（你好，您有预订吗？）•Please follow me to your table.（请跟我来，我带您去座位。
）2. 询问客人需求•May I take your order?（可以帮您点菜吗？）•Is there anything else I can get for you?（还有其他需要帮助的吗？）3. 服务时的礼貌用语•Here is your dish, enjoy your meal!（这是您的菜，祝您用餐愉快！）•How is everything so far? Can I get you anything else?（一切还满意吗？还需要别的吗？）4. 道别客人•Thank you for dining with us, have a great day!（感谢光临，祝您有愉快的一天！）•Goodbye, hope to see you again soon!（再见，希望很快再见！）以上是一些餐厅服务员常用的礼貌用语英语和对应的翻译，服务员在工作中运用这些用语可以增加与客人之间的互动，传递出周到、细致和热情的服务态度。
希望以上内容能够帮助大家更好地理解餐厅服务员在工作中所需的礼貌用语。
礼宾部基础礼貌服务常用语
酒店基础礼貌服务常用语一、礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎。
—“早上好，小姐/先生。
”“Good morning, madam/sir.”—“下午好，小姐/先生。
”“Good afternoon, madam/sir.”—“晚上好，小姐/先生。
”“Good evening, madam/sir.”* 客人喜欢听你称呼他的姓氏，因此尽可能常用，如：“王先生，陈小姐，李太太”等。
—“欢迎再次光临，张先生。
”“Welcome back, Mr. Zhang.”—“很高兴再次见到您（表示欢迎再次光临），王先生。
”“Nice to see you again, Mr. Wang.”或与客人互相寒暄：—“您今天好吗？”“How are you today?”—“我很好，谢谢，您呢？”“I’m fine, thank you, and you?”—“很好，谢谢您。
”“I’m very well, thank you.”二、主动向客人提供帮助。
—“我可以帮您吗？”“How may I help you?”* 尽量为客人多做一点：—“还有什么需要我帮您吗？”“Is there anything else I can do for you?”三、记住一些能讨人喜欢的言词。
—“谢谢”“Thank you.”—“别客气”“You are welcome.”—“对不起：“I am sorry.”—“没关系”“It’s alright.”—“请”“Please.”四、打扰客人前，要提示客人：—“打扰了……”“Excuse me…”这个情形可能包括诸如：打断客人谈话、为客人上菜时、进客房之前、请客人让路、你在服务时中途退场等。
五、向客人呈递某物时：—“这是您的……”“Here is/are your…” / “Here you are.”六、需要客人等待时，要先有交待。
—“请稍等一会儿。
”“Just a minute please. / wait a moment please.”—“我一会儿就来。
礼宾服务
Unit1 Concierge（礼宾服务）I. Key words (关键词汇)1.Madam 夫人，女士Sir 先生，阁下E.g.: What can I do for you, Sir/ Madam?先生/女士，有什么可以为您效劳的？2.Mr. 用来称呼男士Miss 用来称呼女士（未婚）Mrs. 用来称呼女士（已婚）Mr. and Mrs. …先生夫人E.g.: Lee./Green./Black./White./Smith.3.doorman 门童bellboy 行李员E.g.: Here is your key card, and the bellboy will help with your luggage.这是您的钥匙卡片，服务生将协助您提取行李。
4.luggage/baggage 行李suitcase 行李箱E.g.: May I help you with your luggage?Let me help you with your baggage.I’ll take care of your suitcase.belongings 财产，所属物E.g.: Please take care of your belongings.5. Reception Desk 前台Front officeII. Useful sentences 1(有用的句子)•Welcome to our hotel. 欢迎来到我们宾馆。
•Nice to meet you. 见到你很高兴。
•Good morning. /Good afternoon./Good evening. 早上好/下午好/晚上好。
•Enjoy your stay with us. 希望您在这里过得愉快！•Follow me, please. 请跟我来。
•This way, please. 请这边走。
•It’s my pleasure. 不客气。
礼宾部常用英语
学习码xy24756397521．May I take you luggage?我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you coming back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE? 你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23．I’d like to see your manager, please. 我想见你们经理。
礼宾·总机英语
CONCIERGE 礼宾部词汇：Doorman 门童bellman 行李员baggage/luggage 行李trolley 行李车Umbrella 雨伞arrival 到达welcome 欢迎follow 跟随corridor 走廊Entrance 入口门口collect luggage 领取行李tag 标签luggage tag= claim tag 行李牌Elevator/lift 电梯bell captain 行李主管短语：Take care of 照顾give sb a hand 帮忙cross the street 过马路come to an end 走到……尽头around the corner 在拐角附近go down the road 沿着这条路走Keep going 一直走revolving door 旋转门coffee shop 咖啡厅health centre 健身中心business center 商务中心welcome to … 欢迎来到… complimentary service 免费服务礼宾部主要服务：1.receive the guest at the airport 机场迎宾2.escort the guest to the room 伴随客人至房间3.introduce the room facilities 介绍房间设施4.call a taxi for the guest 为客人打车5.help the guest with luggage 为客人拿行李情景对话：对话一：Doorman：good morning ,miss. Welcome to the Hilton Hotel. Let me take care of your luggage. Jane:Thank you .Doorman I hope you had a pleasant trip.Jane:I’m glad to be here at last! It was a long trip.Doorman: That’s too bad ! I’ll show you to the Front de sk This way please.Jane: I see , thanks.Doorman: A bellman will show you to your room when you finish checking in.Please enjoy your stay.对话二Bellman:Good afternoon ,madam. Welcome to Hilton Hotel. I’m the bellman. Let me carry those for you.Maggie: Thank you. Please take them to my room.Bellman: Yes, certainly. Are these all yours?Maggie: Yes, three pieces.Bellman: may I have your room number ,please?Maggie: Room 302Bellman: Yes .Now, this way ,please.对话三Showing the Guest to the RoomB: This way ,please. Room 1208 is at the end of the corridor. :G: The corridor is nice.B: I’m glad you like it.B: Here ‘s your room , Ma ‘am’G: Thank you.B: Here ‘s the television . It has 30 channels.G: Let’s great . I like watching TV. By the way , W here can I get a brochure about your hotel?I need to know more about your services.B:oh , it’s on the desk. Here it is.总机服务Operator主要服务Connect calls 连接电话Take messages 留言Answer guests’ inquiries 回答客人要求Show how to use IDD 介绍如何使用国际长途Wake up calls 叫醒词汇：Long-distance call 长途电话area code 区号country 国家contact 联系，接触Hang up 挂断（电话）minute 分钟response 应答，反应ring sb. back 给某人回电话Make sure 确保dial 拨号digit 数字be engaged 占线receiver 话筒no answer 无人接听answer the phone 接电话put me through to …请帮我接…leave a message 留言Dial the wrong number 打错电话hold on /hang on /hold the line 别挂电话稍等Hang up /ring off 挂断电话pick up the phone 拿起电话call… back 给,,,回电话Speak a little more slowly 讲话慢点make international calls 打国际长途telephone charge 电话费area code 区号local call 市内电话Dial 0 first 先拨0对话一Giving call instructions 指导客人如何拨打电话O：This is the operator. May I help you?Jim: Yes. I ‘d like to call my friend. What shall I do?O:Please dial 0 first and then the room number.Jim: I see. And what about outside calls?O:For outside calls, please dial 9 first and then the number.Jim: Fine ,thanks a lot.O:You ‘re welcome, sir.对话二Wake-up Calls 叫早服务O：Beijing Hotel . Can I help you ?G: Yes. I’d like to be awakend tomorrow morning.O: Certainly, sir . At what time ?G: At 6:30 a.m.O: We have a computer wake-up service. Please dial 5 and then 0630 for the time.G:50630. I see.O: That;s right . Our computer will record the time and your room number.G: Thank you.O: You’re welcome. Have a good night.常用句子：1.Hello, this is the operator here. What can I do for you? 您好，这里是总机能为您做什么？2.Hello, this is Cathy in room 324. Would you please transfer my call to the Chinese restaurant?您好，我是324房间的凯西。
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礼宾服务用语（中英文）
一、常用词语：
breakable(易碎的) produce(出示) deposit(寄存) safety deposit(保险箱) tag(取物牌) valuable(贵重物品)
二、常用句型（注：★表示该句话为酒店客人所说）
1、寄存物品
(1)l’d like to leave this bag with you.★
我想把这个袋子寄存在你这儿。
(2)ls there anything valuable or breakable in it?
请问里面有贵重物品或易碎物品吗？
(3)Would you mind taking the valuables with you, or leaving them at the safety deposit
box?
您介不介意自己带着贵重物品，或者把它们放在保险箱里呢？
(4)Here is your tag.
这是您的取物牌。
(5)You’re expected to produce the tag when you collect your bag.
您来拿袋子的时候要出事取物牌。
2、领取物品
(1)Can l get my bag back please?★
请问我能拿回我的袋子吗？
(2)May l have your tag please?
请把取物牌给我好吗?
Could you check if everything is here?
(3)麻烦您检查一下东西是否齐全好吗？
3、客人遗失了取物牌
（1）l left my bag with you ,but l can’t find the tag anywhere.★
我把袋子放在你这儿了，可我找不到取物牌。
（2）Do you remember the number of the tag?
您记不记得牌子的号码呢？
（3）Could you describe it, please?
您能不能描述一下（寄存的包裹）呢？
（4）May I see some identification, please?
我能看一看您的证件吗？
（5）Just a moment, please. I’ll check for you.
请稍等，我来为您查查看。
（6）Is this your bag?
是这个袋子吗？
三、经典对话
B= Bellman of cloakroom 寄存处服务员 G=Guest 顾客
B: Good afternoon. Can l help you?
下午好，有什么可以为您效劳？
G: l’d like to leave this bag with you.
我想把这个袋子寄存在你这儿。
B: Certainly, sir. Is there anything valuable or breakable in it?
好的，先生。
请问袋子里头有贵重物品或易碎物品吗？
G: Ur... there is a necklace in it.
嗯……有条项链。
B: Would you mind taking the necklace with you, or leaving it at the safety deposit box?
您是否介意自己带着这条项链，或者把它放在保险箱里呢？
G: Well, don’t bother. L’ll take it with me. Will that be all ring?
唉，别麻烦了，我自己拿着它
B: Thank you, sir, Here is your tag.
谢谢您，先生，这是您的取物牌。
G: Sure, Thank you.
好的，谢谢。
B: With pleasure, sir.
非常乐意为您服务，先生。