英文酒店实习报告
酒店实习报告英文
IntroductionThis report aims to summarize my internship experience at [Hotel Name], a five-star hotel located in [City/Country]. During my internship, I had the opportunity to work in various departments such as front desk, housekeeping, and food and beverage. This report will provide an overview of my internship experience, the skills I acquired, and the challenges I faced.I. Internship Background1.1 Hotel Information[Hotel Name] is a luxury hotel with a total of 200 rooms, including suites and standard rooms. The hotel offers a variety of facilities, such as a swimming pool, spa, gym, and multiple dining options. It is situated in the heart of [City/Country], providing easy access to shopping centers, entertainment venues, and tourist attractions.1.2 Internship DurationMy internship at [Hotel Name] lasted for 12 weeks, from [Start Date] to [End Date].II. Internship Experience2.1 Front Desk DepartmentDuring my internship, I worked in the front desk department for thefirst four weeks. My main responsibilities included:(1) Greeting guests and assisting them with check-in and check-out procedures;(2) Resolving guest inquiries and complaints promptly;(3) Ensuring the smooth operation of the front desk;(4) Handling reservations and room assignments.Through this experience, I learned how to communicate effectively with guests, handle emergencies, and work under pressure. I also gained adeeper understanding of hotel management and the importance of customer service.2.2 Housekeeping DepartmentFor the next four weeks, I joined the housekeeping department. My responsibilities included:(1) Cleaning guest rooms and ensuring they meet the hotel's standards;(2) Replenishing amenities and supplies in guest rooms;(3) Reporting any maintenance issues to the appropriate department;(4) Maintaining a clean and organized work environment.This experience allowed me to learn about the importance of attention to detail and the significance of maintaining a clean and comfortable environment for guests. I also gained a sense of accomplishment from completing my tasks efficiently and effectively.2.3 Food and Beverage DepartmentIn the final four weeks of my internship, I worked in the food and beverage department. My responsibilities included:(1) Assisting the waitstaff in serving guests;(2) Maintaining the cleanliness of the dining area;(3) Preparing and setting tables for events;(4) Assisting with inventory management.This experience provided me with insights into the fast-paced environment of a hotel restaurant and the importance of teamwork. I also learned how to prioritize tasks and manage time effectively.III. Skills and Knowledge Gained3.1 Communication SkillsThroughout my internship, I had the opportunity to interact with guests from various backgrounds. This experience helped me improve my communication skills, as I learned to adapt my language and tone to different situations.3.2 Problem-Solving SkillsIn the front desk department, I often encountered unexpected situations that required quick thinking and problem-solving. This experience allowed me to develop my ability to handle emergencies and findeffective solutions.3.3 TeamworkWorking in different departments required me to collaborate with colleagues from various backgrounds. This experience helped me improve my teamwork skills and learn the importance of working together towards a common goal.3.4 Time ManagementAs a hotel intern, I had to manage multiple tasks and responsibilities simultaneously. This experience taught me how to prioritize my tasks and manage my time effectively to ensure the smooth operation of the hotel.IV. Challenges Faced4.1 High ExpectationsAs a hotel intern, I was expected to perform at a high level from the beginning. This pressure sometimes made it challenging to meet the expectations of my supervisors and colleagues.4.2 MultitaskingWorking in a fast-paced environment required me to multitask and manage multiple tasks simultaneously. This skill took time to develop and required continuous effort.V. ConclusionMy internship at [Hotel Name] was an invaluable experience that provided me with practical knowledge and skills in the hospitality industry. Through my experience in different departments, I gained a deeper understanding of hotel operations and the importance of customer service.I am grateful for the opportunity to work at [Hotel Name] and believethat this internship has prepared me for a successful career in the hospitality industry.。
旅游专业暑期酒店实习运用英语的实习报告
旅游专业暑期酒店实习运用英语的实习报告全文共10篇示例，供读者参考篇1Title: My Summer Hotel Internship ExperienceHey everyone, I'm so excited to share with you all about my summer hotel internship experience! I got the opportunity to work in a five-star hotel as part of my studies in the tourism industry. It was such an amazing experience and I learned so much during my time there.First off, I had the chance to work in different departments of the hotel, such as front desk, housekeeping, and food and beverage. I got to see how each department operates and how they work together to provide excellent service to guests. I even had the opportunity to shadow experienced professionals and learn from them.I also had the chance to practice my English skills with guests from all over the world. It was a bit challenging at first, but I soon became more confident in speaking English and interacting with guests. I learned how to greet guests, take their orders, andhandle any issues they may have. It was a great way to improve my communication skills.During my internship, I also had the opportunity to participate in training sessions and workshops to further enhance my knowledge in the tourism industry. I learned about hotel management, customer service, and the importance of providing a positive guest experience. I also learned about the different types of hotels and the services they provide.Overall, my summer hotel internship was an unforgettable experience. I learned so much about the tourism industry, improved my English skills, and gained valuable hands-on experience. I'm so grateful for this opportunity and can't wait to use what I've learned in my future career. I highly recommend an internship in the hotel industry to anyone interested in pursuing a career in tourism. Thank you for reading my report, and I hope you enjoyed hearing about my summer adventure!篇2Hello everyone, I am so excited to share my summer internship experience in a hotel as part of my tourism major!First of all, I want to talk about how nervous I was on my first day. I had never worked in a hotel before, so I was really worriedthat I wouldn't know what to do. But my supervisors and colleagues were so nice and welcoming. They showed me around the hotel and explained how everything worked.During my internship, I had the chance to work in different departments of the hotel. I started off at the front desk, where I learned how to check in guests, answer phone calls, and make reservations. It was a bit overwhelming at first, but I quickly got the hang of it. I also spent some time in the housekeeping department, helping to clean and organize rooms. It was hard work, but it was also really satisfying to see the rooms looking fresh and clean.One of the most exciting parts of my internship was getting to interact with guests from all over the world. I practiced my English with them and learned so much about different cultures and customs. It was really cool to see how the hotel catered to the needs and preferences of each guest, making sure they had a comfortable and enjoyable stay.Overall, my internship was an amazing experience. I learned so much about the hospitality industry and gained valuable skills that will help me in my future career. I am grateful for this opportunity and can't wait to continue learning and growing in this field. Thank you for reading my report!篇3Title: My Summer Internship Experience in a Hotel as a Tourism MajorHi everyone! I'm excited to share with you all about my summer internship experience working in a hotel as part of my tourism major. It was such a fun and valuable experience for me, and I learned a lot during my time there.Firstly, my responsibilities included assisting the front desk staff in checking in guests, answering phone calls, and providing information to guests about the hotel and local attractions. I also got to shadow the concierge and learn about making reservations for guests, booking tours, and recommending restaurants.One of the most challenging aspects of my internship was communicating with guests who spoke different languages. I had to use my English skills to help translate and assist guests who had trouble understanding the hotel policies or directions to local attractions. It was a great opportunity for me to practice my language skills and improve my communication abilities.I also had the chance to learn about the behind-the-scenes operations of the hotel, such as housekeeping, room service, andevent planning. I helped coordinate a wedding reception held at the hotel, which was a fantastic experience and taught me a lot about attention to detail and customer service.Overall, my internship was a fantastic experience that allowed me to gain valuable skills and insights into the hospitality industry. I'm grateful for the opportunity to learn and grow in such a supportive and dynamic environment. I can't wait to apply what I've learned to my future career in tourism. Thanks for reading my report!篇4Title: My Summer Internship Experience in the Tourism IndustryHi everyone, I want to share with you all about my summer internship experience in the tourism industry. I had the opportunity to intern at a hotel and learn about how they operate and provide services to guests.During my internship, I learned a lot of new things. I got to work at the front desk, where I helped check in guests and answer their questions. I also learned how to make reservations and handle phone calls from customers. It was really fun to interact with guests and help them have a great stay at the hotel.I also had the chance to work in the housekeeping department. I learned how to clean rooms and make sure they were ready for the next guests. It was a lot of hard work, but I enjoyed seeing the finished product and knowing that I had helped make someone's stay more comfortable.One of the most important things I learned during my internship was the importance of good communication skills. I had to use English to communicate with guests from all over the world. It was challenging at times, but I got better at it as the summer went on. I also learned the importance of being organized and paying attention to details.Overall, my summer internship in the tourism industry was a great experience. I learned a lot of new skills and gained valuable work experience. I also had a lot of fun and met some really cool people. I am grateful for the opportunity and I can't wait to use what I learned in my future career in the tourism industry. Thank you for reading my report!篇5Hi everyone, my name is Lucy and I just finished my summer internship at a hotel as part of my tourism major. It was such afun and exciting experience, and I can't wait to tell you all about it!During my internship, I had the opportunity to work in different departments of the hotel, including front desk, housekeeping, and food and beverage. I learned so much about the hospitality industry and gained valuable practical skills that will definitely help me in my future career.At the front desk, I welcomed guests, checked them in and out, and helped them with any questions or requests they had. It was a great way to improve my communication skills and learn how to handle different situations with patience and professionalism.In the housekeeping department, I assisted the room attendants in cleaning and preparing the rooms for guests. I learned about the importance of attention to detail and how cleanliness and organization are essential in providing a comfortable stay for guests.In the food and beverage department, I helped with serving guests in the restaurant and room service, as well as preparing meals and drinks. I learned about food safety and hygiene practices, as well as how to work efficiently in a fast-paced environment.Overall, my internship at the hotel was an amazing experience that allowed me to apply what I have learned in school to a real-world setting. I am grateful for the opportunity to have gained hands-on experience and insight into the hospitality industry, and I am excited to continue pursuing my passion for tourism. Thank you for reading my report!篇6Title: My Cool Summer Internship in a HotelHey guys! I want to tell you about my awesome summer internship in a hotel. It was super fun and I learned a lot of cool stuff.First of all, I got to work in the front desk of the hotel. My job was to greet the guests when they arrived and check them in. I had to ask for their information and give them their room keys. It was pretty cool to see all the different people coming in from all over the world.I also got to help with room service. I would take orders from guests and then deliver their food to their rooms. It was fun getting to know the guests and making sure they had everything they needed.One of the best parts of the internship was getting to learn about the different departments in the hotel. I got to shadow the housekeeping staff, the kitchen staff, and even the marketing team. It was really interesting to see how everything worked together to make the hotel run smoothly.I had a great time practicing my English skills with the guests. Some of them didn't speak much English, so I had to use gestures and simple phrases to communicate with them. It was a good challenge for me and I think I really improved my English speaking skills.Overall, my summer internship in the hotel was an amazing experience. I learned so much about the hospitality industry and made some great friends along the way. I can't wait to see where my next internship takes me! Thanks for reading my report, guys. See you next time!篇7Hi everyone! Today I want to share with you my summer internship experience in a hotel as part of my tourism major. It was super fun and I learned a lot of cool stuff!First off, I had to introduce myself to the hotel staff in English. It was kind of nerve-wracking at first, but everyone was reallynice and welcoming. I got to practice my English speaking skills every day with guests from all over the world. I even got to help translate for some guests who didn't speak English very well.I also learned how important it is to have good customer service skills. I had to smile and be friendly to everyone, even when I was tired. It really made a difference in how guests felt about their stay at the hotel.One of the coolest things I got to do was help plan events for the guests. I learned how to organize activities and make sure everything ran smoothly. It was a lot of work, but it was so rewarding to see guests having a great time.Overall, my internship was a great experience. I learned so much about the tourism industry and got to practice my English skills every day. I can't wait to use what I've learned in my future career. Thanks for listening!篇8Title: My Summer Internship Experience in the Tourism IndustryHey everyone! I'm super excited to share with you all about my summer internship in a hotel as part of my tourism major. Itwas such an amazing experience and I had so much fun learning and working in the hospitality industry.First of all, I got to work at a super fancy hotel in the city. The hotel was so beautiful and luxurious, I felt like a princess working there. I had the opportunity to work in different departments such as front desk, housekeeping, and even in the kitchen. It was so cool to see how everything works behind the scenes to make sure guests have a great stay.One of the things I learned during my internship was how to communicate effectively in English. Since our hotel had international guests, it was important for us to be able to speak English fluently. I practiced my English every day and I could see a big improvement in my language skills.Another thing I enjoyed was meeting people from all around the world. I got to interact with guests from different countries and learn about their cultures. It was so interesting to hear their stories and share with them about my own culture as well.Overall, my summer internship in the tourism industry was an eye-opening experience. I learned so much about the hospitality industry, improved my English skills, and made new friends from all over the world. I can't wait to continue myjourney in the tourism industry and hopefully work in a hotel again in the future. Thank you for reading my report!篇9Title: My Summer Internship Experience in the Tourism IndustryHi everyone! I'm so excited to share with you all about my summer internship in a hotel as part of my tourism major. It was such an amazing experience and I learned so much during my time there.First of all, let me tell you about the hotel where I did my internship. It was a beautiful five-star hotel located in the heart of the city. The hotel had luxurious rooms, a spa, a swimming pool, and several restaurants. I was assigned to the front desk department, where I got to interact with guests and assist them with check-in and check-out procedures.During my internship, I learned how to greet guests politely and professionally. I also learned how to answer phone calls and make reservations for guests. One of the most important things I learned was how to handle difficult situations, such as when a guest was unhappy with their room or had a complaint about theservice. I had to remain calm and try to find a solution to make the guest happy.In addition to working at the front desk, I also had the opportunity to shadow other departments in the hotel, such as housekeeping and food and beverage. I learned about the importance of keeping the hotel clean and organized, and how to provide excellent customer service in the restaurant.Overall, my summer internship was an invaluable experience.I learned a lot about the tourism industry and gained valuable skills that will help me in my future career. I am grateful for the opportunity to have this hands-on experience and I can't wait to continue learning and growing in the field of tourism. Thank you for reading about my internship experience!篇10Title: My Summer Internship Experience at a HotelHey there, guys! So, this summer I got to do an internship at a super cool hotel as part of my tourism program. It was such a fun experience, and I learned a lot of new things along the way. Let me tell you all about it!First off, I got to work at the front desk, which was really exciting. I got to check in guests, answer phone calls, and help out with any questions they had. It was a bit nerve-wracking at first, but I quickly got the hang of it. I even got to practice my English skills with some of the international guests!Next, I got to shadow the housekeeping team. I learned how to make beds, clean bathrooms, and tidy up rooms. It was hard work, but it felt great to see the rooms all sparkly clean and ready for the next guests. Plus, the housekeeping staff were so nice and taught me a lot of tips and tricks.I also got to assist with organizing events at the hotel, like weddings and conferences. It was so cool to see everything come together, from setting up decorations to serving food to guests. I even got to practice my public speaking skills by making announcements during the events.Overall, my internship at the hotel was such a valuable experience. I learned a ton about the tourism industry, improved my English skills, and made some great connections along the way. I can't wait to use everything I learned in my future career in tourism. Thanks for reading my report, guys! Let's all keep exploring and learning new things together!。
英文酒店实习报告
英文酒店实习报告英文酒店实习报告经过这六个半月的实际运用,对酒店的经营运作有了一定的了解,那么英文酒店实习报告怎么写？大家不妨来看看小编推送的英文酒店实习报告，希望给大家带来帮助！英文酒店实习报告Internship unit: XX Grand HotelInternship time: XX September - November XXPrefaceUntil finally the practice time, long ago there heard from senior internship junior half of the semester, it can be said to be eagerly looking forward to the arrival of this day, because we can't stand cramming for the current day in and day out of teaching, although learned from the seniors practice is not as imagined it is a happy thing.Combined with my overall plan, I decided to practice in Select Hotel, and drew a five star hotel, that is what I want to know and study of a more ideal hotel. This is the Nanning city a five star hotel only -- Xindu Hotel (TheMajesticHotel), the name for the people of Nanning and even the whole Guangxi is big, the coincidence is the hotel general manager Mr. Chen Xiaowei made a report by invitation in the school, learned that the Mingyuan large the hotel was built in 1995, is composed of a four - star Ming Yuan Hotel and a five star Nea Metropolis Hotel a nine star hotel. Chen's report is so vivid and powerful that it inspires me to think about the desire of the hotel - what they say is consistent with what they do? Or what are the problems that need to be solved? I even started to think about what I could learn at this hotelSo what about the hotel? What can we learn from it? What else needs to be improved? What does it feel like to me? So listen to me.Part one: Chinese food departmentMingyuan Xindu catering department can be roughly divided into the following departments: the Chinese Department (including Guangdong Xuan, multi function hall and 6 rooms), Western-style food department (including the garden restaurant and cafeteria) and beverage department (including the lobby bar, bar, bar, Lok Yi Chinese Western-style food bar and buffet). The 10 of us are divided into 3 groups, each in different departments, and changing departments every 20 days, so that we can have a comprehensive understanding of the service, sales and management of the entire catering industry. The hotel is very pleased with this, and that's what we're thinking about.The 4 people in our group were first assigned to the Chinese restaurant - "this is the hardest part of the hotel and restaurant department!" Before we started to work, we heard someone who was telling us that in private. Well, I really have to be prepared for it!The work of the Chinese restaurant is as hard as the predecessors said!" The hotel did not give the waiters to develop their own responsibilities and job description, although this is the key of modern enterprise human resource management in a ring, the staff of the impression that their daily job is to listen to the foreman of the task order, ready to obey the leadership, there is no fixed job, or as long as the waiter needs, what can! Fold napkin, table, dishes, dishes, these so-called withdrawal of Taiwan must do their own work part-time job handyman, what carry the table chairs, carpet and some dirty work, heavy work, hard work is ourmale attendants. More incomprehensible is the hotel's work time is 9 hour, and have to work overtime every day about 1 hours (no overtime), I do not know the rest system there is no violation of the "labor law", but as a true to life people who have a minimum the bottom line is, because after all, not a machine, can be used to freely use. At the beginning of the work of the three days really complain incessantly ah, every day except work or work, the most wronged to be foot, 9 hours a day, the feet standing have made a serious protest, the first thing to work is to find a place to sit down and rest. The difference between the desirable human management and the cruel reality is evident.Another thing that makes me feel embarrassed is Guangdong Xuan uniforms is really simple, because the hotel does not spare clothing for me "tall" boys wear, so they simply let me wear pants and white shirt, vest and tie even also saved, this dress makes me the waiter and the guest is almost no difference, that once I was ready to provide services for a meeting, but the other is that the guests to attend the meeting to extend my cordial greetings to me!The whole staff represents the image of the hotel, this is a very important aspect in the design of the VI Hotel, good staff uniforms can not only make employees more spirit so as to enhance the work efficiency and staff uniforms reflect an inherent culture of an enterprise, there is no culture of the enterprise as a person without a soul. It is just a lack of a dead-alive person only, the morale of the enterprise how to benefit?But I am delighted that the hotel staff mostly are so warm and friendly, they did not because we are indifferent to our interns and stiff, in a long time, a sweet smile from my colleagues, but a re General of the "hard" will make people moved, it seemsthe employees can understand the mood of the people, because they can stand in their own point of view, because they tell people the truth "." This is also one of the qualities that hotel leaders lack!In the restaurant's day on this day is over, in these days, I really learned a lot of things: in addition to learn Chinese catering service procedures and techniques, Guangdong characteristics and kinds of lessons on what can be learned outside the classroom can learn some more difficult to learn: how to deal with their own the interests and the interests of the hotel, how to deal with the relationships between colleagues, how to adjust their mentality, but I understand that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness but has asked the waiter to provide quality service to guests and the concept of desire, at the same time should also have the same sense of their colleagues." Yes, this is the true meaning of "service consciousness", which is the embodiment of a real quality of a waiter.The second part: Western food departmentThe western restaurant named "GardenRestaurant" is called "Garden Restaurant". I think it may be because there is a small artificial garden outside the dining room. The dining room is comfortable, a typical Western style restaurant, which is divided into smoking and non-smoking areas. But if you can put in place with some western art crafts or murals this may attract more guests to far away guests have a feeling has returned to the motherland.The management of the western restaurant is quite differentfrom the Chinese restaurant, from the service process to the management of staff are more standardized and more stringent than the Chinese restaurant. When I came to the western restaurant, I felt like I was unloading a heavy load, because the work in the western restaurant was so relaxing! You don't have to do anything, even if it's the easiest thing to do: wipe the dishes, take the table, set up the table, which is just too far away from the Chinese restaurant. But in the western restaurant, if you don't do anything, you have to stand, which makes people feel the time is very slow, feet began to protest. Sometimes, there are more waiters in the restaurant than guests, and the guests are very uncomfortable when looking at the guests together. Therefore, suggestions of the restaurant management personnel can flexibly arrange, such as allowing employees to take turns to rest, in less time as long as two waiters enough, let everyone rest not only can make the staff to reduce foot fatigue, but also create a harmonious environment, and do Why not??The service of Western food and the service of Chinese food are very large, which often makes us interns do not know what to do, and how to do it well. But what makes us puzzled is that we were just at the time of the internship, and the hotel was training some new employees, but the hotel was not allowed to take part in the training. This makes us very dissatisfied, why not give us training? Although we have only a short internship in the hotel, we have come to study in the hotel. Should the hotel consider more for our interns?The third part: Beverage DepartmentFinally, we came to the last stop of the internship: the wine department, because of the National Day holiday and the end of the week practice, make our last stop time is particularly short,probably only a week ago.On the first day, he came to the liquor department and didn't know what to do. A big day has passed, and some of us do not know what to do with a few headless flies. Finally, a colleague came to tell us to wipe the glass, and then we found something to do. But after wiping the glass, I don't know where to go. Well, the feeling of being abandoned is not so good.When the wine department is busiest, I think it's about the evening. Because it was the hotel of the season, so almost every night, the guest box or table table wedding, so we finally have a place to fly without head, that is for the guests to pour the wine, for a long time we have come to realize that our work is mainly to help wipe the glasses, glasses, swing stands pouring for the guests, but for how cocktails, grinding a good cup of coffee, we are absolutely ignorant of it does make people feel sorry.In the bar the time is too short, then this is not too much. But there is one thing I can say without reservation, not only is this department, other departments also let me have this feeling: that is the lack of a hotel to cohesive corporate culture, one will do a culture different from other hotels and other restaurants, which makes each hotel give people a feeling of deja vu, a clone of feeling, and this culture is enough to support the whole hotel!The fourth part: summaryThe above is my experience in the process of practice, from the overall perspective of the hotel management, from my two months of practice, can generally summarize the following aspects of the deficiencies:First, we should change the traditional attitude towards employees. Man is the main body of management, which is small and should be grasped by all managers. In the management ofsubordinate relationship is a division of labor, the relationship is not a rule and ruled; on the contrary, modern management philosophy tells us: management is a special service, managers only do lower levels of service, help subordinates and make outstanding achievements in the work, managers will have their own management the performance. The management of modern enterprises must adhere to the "three God", namely: market, customers and employees! An old employee said to the leader in the BBS of the hotel: "be kind to your employees and be a good leader. Remember, you don't manage all machines."." I think that's probably what every employee wants to say to the leader.Two, enterprises lack a kind of spiritual enterprise culture which can unite people's minds. A nation has its own national culture, and an enterprise also needs to have its own corporate culture. The construction of enterprise culture is not dispensable, but necessary for the survival and development of enterprises. When enterprises are facing various challenges, and all the people in the enterprise need to work together to unite together. For the construction of enterprise culture, and he will usually lacking spirit of cooperation, to each of the mind, and no one really for the development of enterprises have been seriously thinking, in other words, is not himself into the enterprise. Thus, the construction of corporate culture is the necessary guarantee for the survival and development of enterprises.Three, enterprises lack a set of effective incentive mechanism and promotion system. In hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to the traditional rewards and punishments incentives, there are many incentives for our managers to draw on. Sometimes, a smile or an appreciationfrom a leader is more effective than a reward for a pay increase!The above is my thoughts and feeling of this practice, as a kind of feeling, it may be a lot of subjective traces, but only employees can really enjoy this feeling, therefore, hope that managers in making decisions, but also consider the interests of the station in the hotel can more consideration for their employees, the only way the decision to get more of the employees. Finally, thank you for offering such internship opportunities and thanking the teacher for your help, and wish the hotel better and better.中文酒店实习报告实习单位：xx大酒店实习时间：XX年9月——XX年11月序言终于等到了实习的时候了，很早以前就从师兄那里打听到了大三的上半学期有实习，那时候可以说是急切地期盼着这一天的到来，因为大家再也无法忍受当前这日以继夜的填鸭式的教学，尽管从师兄们那里了解到实习并非像想象中的那样是一件快乐的事情。
星级酒店实习报告英文
Executive Summary:This report details my internship experience at [Hotel Name], a five-star hotel located in [City, Country]. The internship provided an invaluable opportunity to gain practical knowledge and skills in the hospitality industry, particularly in the areas of front desk operations, customer service, and housekeeping. Through this experience, I have developed a deeper understanding of the hotel industry's operations, enhanced my interpersonal and communication skills, and solidified my passion for a career in hospitality.Introduction:The purpose of my internship at [Hotel Name] was to apply thetheoretical knowledge I had acquired during my studies in hospitality management to a real-world setting. The internship lasted for [Duration], from [Start Date] to [End Date]. During this period, I was exposed to various departments within the hotel, including the front desk, concierge, housekeeping, and restaurant services.Objective:The primary objectives of my internship were:1. To gain hands-on experience in the operations of a five-star hotel.2. To enhance my customer service and interpersonal skills.3. To understand the importance of teamwork and effective communicationin the hospitality industry.4. To develop a comprehensive understanding of the hotel industry's various departments and their interdependencies.Departmental Assignments:1. Front Desk Operations:My initial assignment was at the front desk, where I was responsible for greeting guests, checking them in and out, handling reservations,and providing information about the hotel's amenities and services. Ialso assisted with the management of guest complaints and ensured the smooth operation of the front desk.2. Concierge Services:I spent a significant amount of time in the concierge department, where I learned how to assist guests with various requests, such as booking tours, making restaurant reservations, and providing travel advice. This experience honed my problem-solving and communication skills.3. Housekeeping:In the housekeeping department, I was involved in cleaning guest rooms, restocking amenities, and ensuring the overall cleanliness and comfort of the rooms. This experience provided me with a firsthand look at the importance of attention to detail and guest satisfaction.4. Restaurant Services:I also had the opportunity to work in the restaurant services department, where I was responsible for setting tables, serving guests, and ensuring a pleasant dining experience. This role allowed me to observe the importance of a well-coordinated team and efficient service delivery.Skills and Knowledge Acquired:1. Customer Service Skills:Through my interactions with guests, I have developed strong customer service skills, including effective communication, problem-solving, and empathy.2. Interpersonal Skills:The internship has enhanced my ability to work well in a team, collaborate with colleagues from different departments, and build positive relationships with guests.3. Technical Knowledge:I have gained a comprehensive understanding of hotel operations, including front desk management, housekeeping procedures, and restaurant services.4. Problem-Solving Skills:The challenges I encountered during my internship have helped me develop strong problem-solving skills, enabling me to address issues efficiently and effectively.Reflections and Insights:1. The Importance of Teamwork:The internship has reinforced the importance of teamwork in the hospitality industry. Each department relies on the others to provide a seamless guest experience, and effective communication is crucial for achieving this goal.2. Attention to Detail:The hospitality industry demands a high level of attention to detail. Ensuring that every guest's needs are met and that the hotel is always in pristine condition requires meticulous attention to detail.3. Guest Satisfaction:Guest satisfaction is the ultimate goal of the hospitality industry. The internship has taught me that exceeding guest expectations is key to a successful career in this field.Conclusion:My internship at [Hotel Name] has been an incredibly rewarding experience. It has provided me with the practical knowledge and skills necessary to pursue a career in the hospitality industry. I am grateful for the opportunity to work at such a prestigious hotel and for the valuable lessons I have learned during my time there. I look forward to applying what I have learned in my future endeavors and continuing to grow as a professional in the hospitality sector.。
酒店实习报告模板英语
IntroductionThis report outlines the experiences and learnings gained during my internship at [Hotel Name], located at [Hotel Address]. The internship took place from [Start Date] to [End Date], and provided me with an invaluable opportunity to apply my academic knowledge in a real-world hospitality setting. The report will cover various aspects of my internship, including daily tasks, challenges encountered, skills acquired, and overall reflections.I. Background InformationA. Hotel Overview[Hotel Name] is a [Number of Stars] hotel situated in [Location]. The hotel boasts a range of facilities, including [list of facilities: e.g., restaurant, spa, gym, conference rooms, etc.]. It is known for its exceptional service, luxurious accommodations, and commitment to guest satisfaction.B. Internship RoleDuring my internship, I held the position of [Internship Title] under the supervision of [Supervisor’s Name], the [Supervisor’s Position].C. Internship Duration and ScheduleThe internship lasted for [Number of Weeks/Months], and I worked [Number of Hours per Week/Days per Week] hours.II. Daily Tasks and ResponsibilitiesA. Front Office Operations- Greet and check-in guests, ensuring a warm and welcoming atmosphere.- Process reservations and handle billing inquiries.- Assist with room assignments and upgrades, if applicable.- Answer phone calls and handle guest inquiries promptly and efficiently.- Maintain the cleanliness and organization of the front desk area.B. Housekeeping- Clean and prepare guest rooms according to hotel standards.- Restock amenities, such as towels, toiletries, and linens.- Ensure all rooms are in top condition before check-in.- Perform spot checks on rooms to ensure cleanliness and quality.C. Food and Beverage Service- Assist with restaurant reservations and seating arrangements.- Serve guests at the restaurant, bar, or café.- Take orders, ensure accurate food and beverage delivery, and handle payment transactions.- Maintain a clean and safe dining area.D. Other Responsibilities- Participate in staff meetings and training sessions.- Assist with special events, such as weddings or conferences.- Provide excellent customer service at all times.- Contribute to team efforts and maintain a positive work environment.III. Challenges EncounteredA. Language BarrierDuring my internship, I encountered language barriers with some guests. To overcome this challenge, I practiced my language skills and sought assistance from colleagues when needed.B. High WorkloadAt times, the workload was intense, requiring me to prioritize tasks and manage my time effectively.C. Cultural DifferencesInteracting with guests from various cultural backgrounds required me to be adaptable and sensitive to their needs.IV. Skills AcquiredA. Customer ServiceThrough my internship, I developed strong customer service skills, including effective communication, problem-solving, and conflict resolution.B. TeamworkI learned the importance of teamwork and collaboration in a fast-paced hospitality environment.C. AdaptabilityThe internship allowed me to adapt to new situations and handle unexpected challenges.D. Organizational SkillsI honed my organizational skills by managing multiple tasks and maintaining a clean and efficient work area.V. ReflectionsMy internship at [Hotel Name] has been an unforgettable experience. It has not only provided me with practical skills but also helped me understand the importance of professionalism, dedication, and guest satisfaction in the hospitality industry.A. Personal GrowthI have gained a deeper understanding of the hotel industry and its various departments. This experience has also helped me build confidence in my abilities and decision-making skills.B. Future Career GoalsThis internship has solidified my interest in a career in thehospitality industry. I am now more determined to pursue a [specific career path: e.g., Hotel Management, Front Office Operations, etc.] and contribute to the success of a hotel.C. Recommendations for the HotelBased on my experience, I would recommend the following improvements:- Implementing a more structured training program for new employees.- Enhancing cross-departmental communication to ensure a seamless guest experience.- Providing regular feedback and recognition to employees for their hard work.ConclusionIn conclusion, my internship at [Hotel Name] has been an incredibly rewarding experience. I am grateful for the opportunity to gain hands-on experience in the hospitality industry and am excited about the future opportunities it has opened for me. I look forward to applying theskills and knowledge I have acquired during this internship to my future endeavors in the field of hospitality.。
酒店服务员英文实习报告
IntroductionThe purpose of this internship was to gain practical experience in the hospitality industry, specifically in the role of a front desk attendant at [Hotel Name]. The internship provided an opportunity to apply theoretical knowledge acquired during my studies and to understand the day-to-day operations of a hotel. This report will detail my internship experience, highlighting the tasks performed, challenges encountered,and the skills developed.The Hotel[Hotel Name] is a [number]-star hotel located in [City], known for its luxurious amenities and exceptional service. The hotel boasts a variety of facilities, including a spa, gym, swimming pool, and multiple dining options. It caters to both business and leisure travelers, offering a range of rooms and suites to suit different preferences.Internship Duration and PlaceMy internship at [Hotel Name] took place from [Start Date] to [End Date]. The internship was conducted at the front desk department, where I was responsible for assisting guests with their check-in and check-out processes, handling reservations, and providing general informationabout the hotel.The Purpose of the InternshipThe primary objectives of my internship were:1. To understand the operations of a hotel front desk.2. To gain practical experience in customer service and hospitality.3. To develop communication and problem-solving skills.4. To learn about hotel management and the importance of teamwork.Internship ContentDuring my internship, I was involved in the following activities:1. Guest Check-In and Check-Out:- Greeted guests upon arrival and ensured a smooth check-in process.- Collected necessary information and provided guests with their room keys.- Assisted guests with luggage and directed them to their rooms.- Processed check-out requests and ensured accurate billing.- Gave guests directions to local attractions and amenities within the hotel.2. Reservations and Room Assignments:- Managed reservations for both incoming and outgoing guests.- Assisted with room upgrades and ensured availability of preferred room types.- Communicated with other departments to resolve any issues related to room assignments.3. Customer Service:- Provided exceptional customer service to guests, ensuring their satisfaction.- Resolved guest complaints and referred them to appropriate departments for further assistance.- Maintained a friendly and professional demeanor at all times.4. Front Desk Operations:- Assisted with maintaining the front desk area, ensuring it was clean and organized.- Kept track of room availability and occupancy rates.- Collaborated with the night auditor to ensure accurate financial reports.Challenges and SolutionsOne of the challenges I faced during my internship was handling guest complaints effectively. To overcome this, I learned to remain calm and listen to the guest's concerns. I then took appropriate actions to resolve the issue, such as offering a complimentary service or contacting the appropriate department.Another challenge was adapting to the fast-paced environment of thefront desk. To address this, I focused on improving my time management skills and learned to prioritize tasks effectively.Skills DevelopedThrough this internship, I developed the following skills:1. Communication Skills: Effective communication with guests and colleagues was crucial for a successful internship. I learned to convey information clearly and listen actively to understand guests' needs.2. Problem-Solving Skills: Dealing with guest complaints and resolving issues required strong problem-solving skills. I learned to think on my feet and come up with practical solutions.3. Customer Service Skills: Providing exceptional customer service was a key aspect of my role. I learned to be patient, empathetic, andattentive to guests' needs.4. Teamwork: Collaboration with other departments, such as housekeeping and maintenance, was essential for a seamless guest experience. I learned to work effectively as part of a team and contribute to the overall success of the hotel.ConclusionMy internship as a front desk attendant at [Hotel Name] was an invaluable experience that allowed me to gain practical knowledge and skills in the hospitality industry. I am grateful for the opportunity to work with a professional team and learn from their expertise. This internship has helped me clarify my career goals and has prepared me fora future in the hospitality industry. I look forward to applying the knowledge and skills I gained during my internship to future employment opportunities.。
酒店英文实习报告
Executive Summary:During my internship at [Hotel Name], I had the opportunity to gain valuable experience in the hospitality industry. This report outlines my responsibilities, experiences, and insights gained during the internship period, which lasted from [Start Date] to [End Date]. The internship provided me with a comprehensive understanding of hotel operations,guest service, and team collaboration.I. IntroductionA. Background[Hotel Name] is a renowned [number]-star hotel located in [City/Country]. The hotel boasts state-of-the-art facilities and offers a wide range of services to its guests. My internship was aimed at providing me with practical experience in the hotel industry, enhancing my skills, and broadening my knowledge.B. ObjectivesThe primary objectives of my internship were to:1. Gain hands-on experience in hotel operations.2. Develop strong interpersonal and communication skills.3. Understand the importance of teamwork in the hospitality industry.4. Learn about the latest trends and technologies in the hotel industry.II. ResponsibilitiesA. Front Office1. Greet guests and assist with check-in and check-out procedures.2. Answer inquiries and provide information about hotel amenities and services.3. Handle reservations and ensure accurate records of guest information.4. Collaborate with the concierge team to provide personalized services to guests.B. Housekeeping1. Clean and maintain guest rooms, ensuring high standards of cleanliness and hygiene.2. Restock amenities in guest rooms.3. Report any maintenance issues to the engineering department.4. Coordinate with the laundry team to ensure timely and efficient service.C. Restaurant and Bar1. Assist in setting up and maintaining the dining area.2. Serve guests and provide exceptional customer service.3. Stock and manage inventory of food and beverages.4. Clean and sanitize dining utensils and equipment.D. Event Planning1. Assist in organizing events such as weddings, conferences, and banquets.2. Coordinate with vendors and suppliers to ensure smooth event execution.3. Oversee the setup and breakdown of event spaces.4. Provide on-site support to event attendees.III. Experiences and InsightsA. Guest ServiceDuring my internship, I learned the importance of exceptional guest service. By interacting with guests from various backgrounds, I developed strong interpersonal and communication skills. I alsounderstood the value of anticipating guests' needs and providing personalized services.B. Team CollaborationThe hotel industry heavily relies on teamwork. I witnessed how different departments, such as front office, housekeeping, and restaurant, collaborated to ensure a seamless guest experience. This experience taught me the significance of effective communication and cooperation among team members.C. Hotel OperationsI gained a comprehensive understanding of hotel operations, from guest check-in to event planning. I learned about the importance of maintaining high standards of cleanliness and hygiene, efficient inventory management, and the use of technology to streamline processes.D. Industry TrendsThe hospitality industry is constantly evolving. During my internship, I became aware of the latest trends, such as eco-friendly initiatives, technological advancements, and personalized guest experiences. These insights will help me stay updated with the industry's developments.IV. ConclusionMy internship at [Hotel Name] has been an invaluable experience that has broadened my knowledge and skills in the hospitality industry. The opportunity to work in various departments and interact with diverse guests has equipped me with the necessary skills to excel in my future career. I am grateful for the guidance and support provided by thehotel's management and staff during my internship.I would like to express my sincere gratitude to [Hotel Name] for allowing me to gain this valuable experience. I look forward to applying the knowledge and skills acquired during my internship to my future endeavors in the hospitality industry.。
酒店前台实习报告英文
Executive Summary:This report details my internship experience at the [Hotel Name], a [Hotel Type] located in [City, Country]. The internship provided me with a comprehensive understanding of the hotel industry, focusing on the front desk operations. Through this experience, I have gained valuable skills in customer service, communication, and problem-solving. This report outlines the key responsibilities, challenges, and accomplishments during my internship, along with reflections on the overall experience and its impact on my future career aspirations.Introduction:The internship at [Hotel Name] was an integral part of my academic journey, allowing me to apply theoretical knowledge from my hospitality management courses to a real-world setting. As a front desk intern, I was exposed to various aspects of hotel operations, including guest check-in and check-out, room reservations, and customer service. The objective of this report is to provide a detailed account of my internship experience, highlighting the key learnings and insights gained during the tenure.Responsibilities and Duties:During my internship, I was responsible for a range of tasks, which included:1. Guest Check-In and Check-Out:- Assisted guests with the check-in and check-out process, ensuring a smooth and efficient experience.- Collected guest information, such as ID and payment details, and entered it into the hotel's reservation system.- Provided guests with room keys and any necessary information regarding hotel amenities and services.2. Room Reservations:- Answered phone calls and emails related to room reservations, ensuring accurate and timely responses.- Assisted in updating room availability and managing reservations through the hotel's reservation system.3. Customer Service:- Addressed guest inquiries and concerns promptly and effectively.- Provided information on hotel facilities, such as restaurants, bars, and spa services.- Assisted with guest requests, such as room service or luggage storage.4. Housekeeping Coordination:- Communicated with the housekeeping department to ensure rooms were ready for check-in.- Managed room maintenance requests and ensured timely resolution.5. Front Desk Operations:- Managed the front desk during peak hours, ensuring all tasks were completed efficiently.- Maintained accurate records of guest arrivals, departures, and room occupancy.Challenges and Solutions:1. Language Barriers:- Encounter language barriers with some guests, especially those from non-English speaking countries.- Solution: Utilized hotel-provided language translation services and demonstrated patience and empathy in communication.2. High Volume of Guests:- Managing a high volume of guests during peak seasons, such as holidays and conferences.- Solution: Prioritized tasks, maintained a calm demeanor, and sought assistance from colleagues when necessary.3. Technical Issues:- Faced technical issues with the hotel's reservation system and other IT equipment.- Solution: Quickly sought technical support and learned to troubleshoot basic technical problems.Accomplishments:1. Customer Satisfaction:- Received positive feedback from guests regarding the efficiency and professionalism of the front desk team.- Achieved a high level of customer satisfaction through prompt and attentive service.2. Team Collaboration:- Successfully collaborated with colleagues from different departments, such as housekeeping and maintenance, to ensure guest satisfaction.- Contributed to a positive team environment and fostered strong working relationships.3. Professional Development:- Developed a strong understanding of front desk operations and the hotel industry.- Enhanced communication, problem-solving, and time management skills.Reflections and Conclusion:The internship at [Hotel Name] was a transformative experience that provided me with invaluable insights into the hotel industry. The opportunity to work directly with guests and colleagues has not only honed my professional skills but also reinforced my passion for hospitality management. The challenges I faced during the internship have taught me resilience and adaptability, while the accomplishments have instilled a sense of pride and confidence in my abilities.As I move forward in my academic and professional journey, I am grateful for the knowledge and experiences gained during my internship. I am eager to apply these skills in future roles and continue to grow within the hospitality industry. The internship at [Hotel Name] has undoubtedly shaped my career aspirations and equipped me with the tools necessary to succeed.Appendix:- List of tasks completed during the internship.- Feedback received from guests and colleagues.- Any additional relevant documentation or data.[Your Name][Date]。
酒店实习报告英文版
酒店实习报告英文版篇一：英文版：酒店前台实习总结My Internship Life——Seven days Changtai Hotel Management Co.，Ltd。
abstractThe essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff。
In this stage，you must give up something and learn how to do so that you will really work well。
When I was working at the position of reception，I learnt it was very important to be a person of professional ethics。
Even though the company is strange to you，you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure and difficulties, if you are clever and strongenough，you could overcome all the obstacles。
Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia。
No matter what we will get from the first job, it must influence my life forever。
酒店英文实习报告
酒店英文实习报告第1篇：英文酒店实习报告---experience of internship.However, this time all things would be changed.I have to face a series of problems and solve them.I should equip myself with hard work spirit.Our internship was absolutely different from our college life, and we didn’t do our homework or take part in claes.It’s literally to experience the society, learning how to work, how to communicate with others, how to accomplish the job.I was arranged in the concierge department.Everyday I just stand in the lobby.I was responsible to carry luggage for customers, help peoples who are in trouble in the lobby, help people open doors, etc.These were my daily job.Our job was same in total, and had small differences in detail.The leader would schedule our work time, altogether there are three shifts in total, A: from 7am to 3pm, B: 3pm to 11pm, C: 11pm to 7am of2---内容摘要去年夏天，我在老师的指导和帮助下，到北京金都假日酒店参加了实习，我的工作是前厅部管理下的礼宾部的一名行李员，在实习之前我认为这些不算什么，没有什么可以难住我，但是在工作中我逐渐发现了自己的不足和需要改进的地方.在实习之前，我充满紧张，因为我不知道我是否能胜任这份工作，我没有社会实践的经验。
酒店餐饮实习英文报告
I. IntroductionAs a student majoring in Business English, I had the opportunity to participate in a hotel restaurant internship program during the summer vacation. This internship provided me with a valuable chance to apply the knowledge I have acquired in the classroom to real-world situations. In this report, I will discuss the internship experience, including the preparation, the daily tasks, and the lessons learned during my time at the hotel.II. PreparationBefore the internship began, I conducted thorough research on the hotel and its restaurant. I familiarized myself with the hotel's history, mission, and values. Additionally, I studied the hotel's menu, service standards, and policies. I also prepared myself by practicing my English communication skills, particularly in the context of hospitality.III. Internship ExperienceA. OnboardingUpon arrival at the hotel, I was warmly welcomed by the management team. They provided me with an overview of the hotel's structure and the responsibilities of the restaurant staff. I was then assigned to the kitchen department, where I worked under the supervision of a skilled chef.B. Daily Tasks1. Kitchen OperationsMy primary responsibility in the kitchen was to assist the chef in preparing dishes. This involved peeling, chopping, and slicing vegetables, as well as preparing sauces and stocks. I also learned how to use various kitchen equipment, such as blenders, mixers, and ovens.2. Food and Beverage ServiceDuring my internship, I had the opportunity to work in the dining area, where I assisted the waitstaff in serving guests. This included takingorders, delivering food and drinks, and ensuring the guests' satisfaction. I also learned how to handle payments and manage reservations.3. Cleaning and SanitationMaintaining a clean and hygienic environment was crucial during my internship. I was responsible for cleaning tables, chairs, and thedining area. I also learned how to sanitize kitchen utensils and equipment to prevent the spread of germs.C. Challenges and Solutions1. Language BarrierAs an English major, I faced a challenge in communicating with my colleagues, who were predominantly of Hispanic descent. To overcome this, I made an effort to learn some basic Spanish phrases and actively engaged in conversations with my colleagues.2. Adaptation to Work EnvironmentAdjusting to the fast-paced and high-pressure environment of the hotel was challenging at first. However, with the guidance and support of my colleagues, I quickly adapted to the work rhythm and learned how to prioritize tasks effectively.IV. Lessons LearnedA. Communication SkillsDuring my internship, I realized the importance of effective communication in the hospitality industry. Clear and concise communication with both guests and colleagues is crucial for providing exceptional service.B. TeamworkThe success of a hotel restaurant depends on the collaboration and teamwork of its staff. I learned that working together as a team canlead to a more enjoyable and productive work environment.C. AdaptabilityThe hospitality industry is dynamic and constantly evolving. Being adaptable and open to learning new skills is essential for career growth and success.V. ConclusionIn conclusion, my hotel restaurant internship was an enriching experience that allowed me to apply my academic knowledge to real-world scenarios. I gained valuable insights into the operations of a hotel restaurant, honed my communication and teamwork skills, and developed a greater appreciation for the hospitality industry. I am grateful for the opportunity to have participated in this internship and look forward to applying the lessons learned in my future endeavors.。
酒店实习报告中英文
Executive Summary:This report summarizes my internship experience at [Hotel Name], a luxury hotel located in [City, Country]. During my internship, which spanned a period of [Duration], I had the opportunity to work across various departments, including Front Desk, Housekeeping, and Food and Beverage. This experience provided me with invaluable insights into the hospitality industry, honed my customer service skills, and equipped me with practical knowledge of hotel operations. The following report details my responsibilities, achievements, challenges, and overall learnings from the internship.Introduction:[Hotel Name] is a renowned luxury hotel known for its exceptional service and exquisite amenities. As part of my academic curriculum, I was required to complete an internship to gain hands-on experience in the hospitality sector. I was fortunate to secure an internship at [Hotel Name], where I was exposed to a diverse range of roles and responsibilities.Responsibilities:1. Front Desk Operations:- Greeted guests and provided them with personalized check-in services.- Assisted with check-out procedures, ensuring accurate billing and handling any discrepancies.- Resolved guest inquiries and concerns, ensuring their satisfaction.- Maintained a clean and organized front desk area.2. Housekeeping Department:- Assisted with room cleaning and maintenance, ensuring the highest standards of cleanliness.- Checked rooms for damages and reported any issues to the appropriate department.- Coordinated with the maintenance team to address any urgent repair needs.- Assisted with the inventory management of cleaning supplies.3. Food and Beverage Services:- Assisted with the preparation and serving of meals and beverages in the hotel restaurant.- Greeted guests, took orders, and ensured their satisfaction with the service.- Managed the cleanliness of dining areas and restrooms.- Assisted with the inventory management of food and beverage items.Achievements:1. Customer Service Excellence:- Received positive feedback from guests for my exceptional customer service skills.- Successfully resolved complex guest issues, leading to increased guest satisfaction.2. Efficiency and Organization:- Improved the efficiency of the front desk operations by implementing a new reservation system.- Streamlined the room cleaning process, resulting in reduced turnaround time.3. Team Collaboration:- Contributed to a positive team environment by being proactive and supportive.- Collaborated with other departments to ensure seamless hotel operations.Challenges:1. High Workload:- Dealing with a high volume of guest inquiries and requests during peak seasons was challenging.- Maintained composure and efficiency while managing multiple tasks simultaneously.2. Adaptability:- Had to quickly adapt to the changing needs of guests and hotel operations.- Overcame language barriers by learning basic phrases in the local language.3. Pressure:- Faced pressure to provide excellent service under tight deadlines.- Developed resilience and time management skills to handle high-pressure situations.Learnings:1. Customer Service:- Recognized the importance of empathy and patience in customer service.- Developed effective communication skills to handle diverse guest needs.2. Hotel Operations:- Gained a comprehensive understanding of hotel operations, from front desk to housekeeping.- Learned the importance of teamwork and collaboration in achieving common goals.3. Professionalism:- Developed a strong work ethic and commitment to excellence.- Understood the significance of professionalism in the hospitality industry.Conclusion:My internship at [Hotel Name] has been an incredibly rewarding experience. It has provided me with a solid foundation in thehospitality industry and equipped me with the skills and knowledge necessary to pursue a career in this field. I am grateful for the opportunities and challenges I encountered during my internship, which have shaped me into a more confident and capable professional.酒店实习报告摘要：本报告总结了我在[酒店名称]，一家位于[城市，国家]的豪华酒店的实习经历。
酒店实习报告英文版(英文版-毕业论文)
ChapterⅠIntroductionA.th.summe.o.2011.w.participate.i.internshi.a.Tianji.Wealth.Hotel.W.bega.o u.wor.a.Jul.4th.I.wa..fin.day.w.too..bu.t.g.t.ou.destination.Tha.wa.ou.firs.tim.t.g.t.wor k.Ever.on.wa.ful.o.interestin.an.exciting.An.excep.that.w.als.ha.som.worry.W.di.no.k municat.wit.th.people.I.i.eas.o.diffi cul.t.d.wel.fo.th.job..lo.o.question.appeare.i.ou.mind.bu.n.on.coul.answer.Wit.s.man.q uestions.w.bega.ou.journey.Afte.fou.hours.w.go.ou.destination.I.i.locate.i.th.Weigu.ro a..Hedon.district, Tianji.city.an.i.i..fou.–sta.standar.hote.whic.hav..convenien.transportation.Wealth.Hote.wa.i..tal.building.wh e.w.firs.sa.it..grandiosit.buildin.entere.ou.eyes.W.go.dow.th.bus.th.teache.an.th.staf.he efu.suggestio.abou.ou.lif.dur in.th.work.Thes.suggestion.hel.u.wip.of.ou.worry.an.gav.u..goo.moo.t.fac.th.challenge .The.w.worke.a.thi.hote.fo..mouths.Ther.ar.man.service.i.thi.hotel.suc.a.lodging.dinin. an.entertainment.Differen.room.hav.differen.characteristic.i.there.Th.foo.wa.ver.delici ous.An.als.th.environmen.facilitie.wer.well-equipped.Ever.service’.qualit.her.i.ver.g ood.Als.th.qualit.o.th.staf.ha..certai.level.The.kno..lo.o.expertis.an.moder.managemen. concepts.Mos.o.the.ha.bee.stud.abroa.fo.years.S.ther.i.muc.knowledg.tha.w.ca.lear.b.t hem.Whe..worke.here..full.awar.o.th.war.hel.an.car.fro.ou.bos.an.colleagues..thin.thi.i ..successfu.enterprise,becaus.ther.ar..lo.o.enterpris.cultur.attracte.m.t.ente.th.hotel.Wit.thes.factors..spen..ha pp.internship.A.thi.hotel..wa.mainl.responsibl.fo.fron.offic.work.M.jo.include.thre.par s.on.wa.t.b.a.op erator.Ever.wor.gav.m..lo.o.experience.I.thi.hotel.w.experience.training.working.an.gr owing.Th.followin.ar.th.proces.an.m.harves.durin.th.work.ChapterⅡProcessDurin.th.proces.o.m.internship..ha.experience.th.wor.training.th.cours.o.th.wor.an.th.p rofessiona.links.Trainin.mad.m.entere.m.jo.easily.i.wa.a.importan.par.i.th.work.I.thi.p art..ha.know.ho.t.choos..position.wha.th.cultur.i.thi.enterpris.was.an.wha.th.professiona.link.i.m.wor.was..wa.fortunat.t.b.assigne.t.th.wor.o.th.Fron.office.M.jo.wa.t.registrat io.fo.th.guests.Th.mai.processe.include.chec.in.chec.out.chang.rooms.prin.invoices.etc .whe..jus.entere.th.post.m.manage.di.allo.m.t.wor.immediately.H.helpe.m.familia.wit.t h.operatin.syste.an.le.m.practice.th.workflow.Afte..perio.o.practice..basicall.mastere.t h.wor.essentials.Bu.thi.i.no.enough.I.orde.t.b.bette.familia.wit.m.work.th.manage.plan e.m.t.star.wit..greeter.Tha.wa.ver.beneficia.t.m.futur.work..humbl.accepte.th.view.o.th .manager.an.trie.m.bes.t.stud.knowledg.whic.m.manage.toug.me.“.goo.beginnin.i.hal.done..believ.i..wor.hard..wil.certainl.d.th.job.1. TrainingWhe.w.go.th.hotel.w.bega.t.prepar.ou.work.Befor.w.joi.th.job.w.mus.hav..training.Thi .i.a.importan.field.Th.trainin.including.understandin.th.corporat.culture.learnin.proces. an.understandin.th.workin.environment.Onl.w.lear.tha.knowledg.w.ca.hav..goo.min.t.g.t.work.Her.ar.th.content.o.m.training:(1)Receive the positionI.th.morning.ou.bos.convene..meeting.introduce.al.o.th.department.i.thi.hotel.H.sai.ther.wer.mainl.thre.department.i.th.hotel.fron.office.housekeeping.an.foo.an.bev erage.Ever.departmen.ha.it.ow.manager.The.ar.managemen.affair.whic.happene.i.thei. ow.department.Afte.th.bos.speaking.ever.manage.mad..speec.t.detailin.th.wor.o.th.department.The.w. choos.ou.pos.whic.w.like.A.th.sam.time.ever.manage.considere.th.choic.whethe.fi.fo. us.I.not.the.woul.sugges.swappin.jobs.I.thi.way.al.o.u.fin.ou.bes.post..thin.thi.i..ver.hu man.method.An.i.i.wort.learnin.fro.i.th.futur.work.(2) Understand the enterprise cultureTh.succes.o.failur.o.a.enterprise.th.ke.i.no.onl.i.th.business.bu.als.th.culture.Here.w.ca .se.th.high-en.managemen.techniques.ca.als.b.full.awar.o.th.ric.cultura.atmospher.i.th. hotel.whic.i.th.sou.o.a.enterprise.Wealth.Hote.i.suc..successfu.model.A.th.offic.o.th.h otel.w.ca.se.th.photo.o.th.wal.tha.th.proces.o.enterpris.developmen.her.an.there.a.wel.a.custome.letter.o.appreciation.Som.o.th.letter.cam.fro.th.foreig.customers.Le.u.full.a war.o.th.continuou.growt.o.enterpris.an.th.hig.servic.quality.I.addition.th.hote.als.broadcas.vide.abou.thei.achievement.sinc.th.establishmen.o.th.hotel.Throug.th.video.w.ca. se..stron.tea.spiri.amon.staffs.W.ar.al.attracte.b.suc..tea.spirit.Unde.th.influenc.o.corpo rat.culture.w.hav.ful.confidenc.i.th.work.an.deepl.i.lov.wit.thi.hotel.I.possible.w.hop. w.ca.mak..goo.achievemen.i.ther.an.creat..ne.course.(3) Familiar with the wor king environmentI.additio.t.th.abov.thre.points.anothe.trainin.conten.i.understan.th.workin.en vironment.Th.manage.too.m.t.visi.th.offic.area.restauran.an.rooms.Fo.me.th.mos.impo rtan.thin.wa.remembe.tha.differen.room.Du.t.th.differen.room.ha.differen.styles..mus. .t.ou.hotel.sh.wan.t.chec.in.th.roo.s h.wan.mus.b.quiet.an.ful.o.sunshine.the..pic.ou..roo.lik.that.I..d.no.kno.whic.roo.i.mee tin.he.requirements.thi.custome.ma.b.lost.S.understandin.th.workin.environmen.i.a.im portan.thin.i.th.job.Afte.orientation..gras..lo.o.knowledg.t.work.initiall.wit.th.qualit.o.th.wor.i.th.hotel.Ma eful.I.th.future.thi.knowledg.continue.t.guid.me.hel.m.t. adap.t.th.ne.environment.an.accumulat.mor.wor.experience.2.Th.proces.o.th.wor.Afte.training.w.hav.officiall.entere.th.work.Thi.wa.m.firs.wor.i.m.life..wa.ful.o.curiosi t.an.self-confidence.A.th.sam.time..ha..littl.fear.Becaus.o.everythin.wa.new..di.no.kno .wha.wa.waitin.fo.me.Bu.whe..experienced..thoug.everythin.wa.well.M.progres.wa.ob vious.an..ha..goo.harves.i.m.jo.an..bi.chang.i.m.life.(1) Work as a conciergeM.firs.rol.wa.th.concierg.i.th.hotel’.fron.office.Concierg.nee.t.understan.th.basi.etiqu ett.knowledge.Thi.wa.th.purpos.o.ou.wor.here.M.classmate.an..wer.wearin..gra.suit.st oo.i.doorwa.o.th.bot.sides.Whe.th.custome.came..woul.ope.th.doo..an.sa.“Hello.welcom.t.Wealth.hotel.thi.wa.please..The..mus.tak.th.initiativ.t.hel.the.i.th.cu stomer.wer.wit.th.luggag.unti.the.entere.th.elevator.I.necessary..ha.t.pu.the.t.th.room.F o.peopl.wh.waitin.i.th.hall..ha.t.sen.drinks..hav.bee.standin.her.fo..lon.time..fel.s.tire.t ha..coul.no.walk.Bu..mus.d.it.Tha.wa.th.mos.basi.requirements.Tha.wa.m.job.Durin.m .job..ha.learne.t..rang.o.busines.etiquett.i.th.hotel.fo.example.Whe..ha.m.work..mus.pa.attentio.t.m.appearance.standing.an.th.wa.o.guiding.Busines.etiquett.i.th.rul.o.conduc. demonstratin.mutua.respect.i.busines.activities.Wit.th.developmen.of economi.globali zation.th.applicatio.o.busines.etiquett.ha.bee.mor.an.mor.importan.i.th.hote.service.Th i.i.th.knowledg.whic.w.hav.learne.a.school.Throug.thi.work..hav.learne.ho.t.trea.wit.c ustomers.Whe.m.customer.came..mus.kep.hono.t.giv..goo.impres.fo.customers.Fo..ho tel.th.qualit.servic.i.th.ke.o.success.Wealth.Hote.i..four-sta.standar.hotel.Fro.this..ca.i magin.th.goo.fam.o.th.hotel.S.i.aske.m.t.hav..goo.qualit.t.wor.there.Anothe.appoint.w nguag.i.th.world..smile.fo.ou.customers.th.customer.woul.s efu.fo.th.hotel.bu.als.goo.fo.ou.dail.life.(2) Work as a receptionisti..goo.foundatio.fo.m.nex.job.Thi.wa.th. bigges.harves.i.m.firs.role.An.then.th.manage.change.m.job.Thi.i.th.mos.importan.wor .i.m.internshi.process.Th.focu.o.m.wor.wa.checkin.in.chec.out.chang.rooms.prin.invoi ces.etc.Ther.i..case..perso.cam.t.ou.hotel.h.wan.t.chec.in..le.hi.ou.o.hi.I.car.t.registe.(i.h.i..foreigner.h.ma.ou.o.hi.passport)rmation.Afte.tha t..mak..roo.car.fo.th.roo.whic.h.wil.live.Th.end..giv.hi.th.roo.car.an.breakfas.voucher. M.jo.i.over.Sometime.man.customer.wer.no.satisfie.wit.th.room..woul.chang.anothe.o ne.I.thi.work..sa..lo.o.people.Mos.o.the.wer.friendly.bu.som.o.the.wer.not.I.thi.case..tri e.m.bes.t.adjus.m.mind..believ.thi.i.th.growth.Throug.continue.effort..go.th.affirmatio. muni municatio.i.on.o.th.mos.importan.t municat municat.wit.cust omers..war.said.“Th.custome.i.King..whe..custome.spea.wit.me..mus.liste.t.hi.carefully.Tr.ou.bes.t.sa tisf.wit.customers.requirements.Bu.thes.requirement.mus.b.reasonable.I.not..ca.tel.th.c municat.wit.c municat.wit.colleagues.I.wa.differen.fro.ou.schoo lmates.The.wer.al.mor.matur.tha.schoolmates.S.whe..go.alon.wit.them..ha..littl.fear.Bu.wit.th.tim.wen.on.w.becam.familia.wit.eac.other.W.worke.together.I..ha.som.troubl.i. m.work.the.woul.hel.me.The.taugh.abou.thei.life.an.sometimes..taugh.abou.ou.colleg. municat.wit.schoolma tes.W.ha.2.schoolmate.worke.i.thi.hotel.Som.o.u.wer.friends.fo.others.w.wer.no.famili a.wit.eac.other.Bu.whe.w.go.there.w.wer.th.famil.members.W.liv.i.th.sam.dormitory.w orkin.i.th.sam.hotel.eatin.i.th.sam.canteen.Thoug.w.wor.i.differen.apartments.w.als.hel pe.eac.other.Whe..ha.nigh.shift.m.schoolmate.ofte.gav.m.som.foo.a.midnight..als.mad.a.effor.t.hel.m.schoolmate.wh.worke.i.housekeepin.t.cleanin.th.room.Afte.work.w.wen .ou.t.rela.i..coo.place.A.tha.time.w.ofte.taugh.abou.ou.wor.togethe.o.playe.games..ha.e xperience.understanding.tolerant.friendl.an.harmonious.(3) Work as an operatorM.thir.rol.o.m.jo.wa.a.operator.Afte..finishe.m.firs.tw.jobs.m.manage.decid e.equipmen.i..hotel. Thi.wor.require.m.gav.convenienc.fo.guest.b.phone.I.ther.wer.somethin.wron.wit.gue sts.the.ca.cal.me.then..notif.th.relevan.department.t.hel.them.Th.othe.one..als.hel.th.sta municat.wit.others.A.interestin.thin.occurre.i.t hi.period.On.night..custome.calle.m.fo.som.service.H.speak.Englis.slowly.bu..stil.coul .no.understan.hem.An.i.seem.tha.h.coul.no.understan.me.too..a.confused.Suddenly.h.h ter.h.calle.m.again..as.he.whethe.h.nee.morning.h.sai.yes. Then.h.smiled.H.tol.m.tha.h.wa.Japanes.an.hi.Englis.wer.jus.so-so.Bu.h.wa.happ.wit. m.service.Th.abov.i.m.wor.process..wen.throug.thre.differen.workin.environments.an..experienc e.t.th.thre.differen.wor.essentials.Al.m.wor.wa.relate.t.m.professional.I.i.goo.fo.m.stu dy..hav.accumulate.valuabl.experience.Th.internshi.proces.wa.hard.bu.i.anothe.way.i. wa.als.happy.T.b..trainee..hav.bee.trie.m.bes.t.d.m.work.I.wa..har.process.bu.a.th.sam. efu.experience.Thi.experie nc.woul.guid.m.i.m.dail.life.Internshi.help.m.gro.up.an.giv.m..chang.t.fac.th.socia.b.m yself..hav..goo.heavies.i.th.internship.Durin.thi.work..als.hav..bi.chang.i.m.mind.Th.p urpos.o.internshi.i.growth.o.on.hand.th.growt.i.accumulatin.wor.experience.O.th.othe.hand.th.growt.i.th.chang.o.ou.mind.Whe.w.a.school.w.ar.students.w.d.no.kno.ho.t.liv.i .th.social.W.learne.thi.knowledg.throug.th.internship.Durin.th.work..sa.th.differen.peo plain..als.gai.th.happ. an.warm..go.criticiz.an.praise.Thos.wer.al.valuabl.fo.me.Thi.proces.turne.m.fro.naïv.t. mature.I.recognize.m.tha.learnin.i.fo.working.bu.th.gol.o.workin.i.no.onl.fo.makin.mo ney.O.th.contrary.i.i.fo..bette.living.Internshi.opene.m.ey.fo.social.an.give.m..bi.confi denc.t.th.future.I.i..goo.beginning..wil.tak.al.m.harves.t.welcom.m.ne.life..3.Professiona.skills(1) Reception etiquetteuall.sitting.Whe.th.custome.came.th.receptionis.mus.stan.u.i mmediately.fac.towar.th.customer.noddin.an.smiling."Hello.ca..hel.you?"."D.yo.sched uled?.Know.wh.t.tur.t.an.confirme.th.schedule.customer.waitin..moment.the..hel.the.h andl.immediately.I.th.custome.ar.lookin.fo..roo.whic.ar.sol.out.ca.as.sugges.the.chang. hi.min.t.choos.anothe.one.I.th.custome.waitin.fo..lon.tim.i.th.hall..ma.as.the.wh.ar.loo kin.fo.an.giv.the.som.drinks.the.hel.the.t.contac.th.peopl.the.wan.t.meet.D.no.thro.the..ou.t.accept.le.hi.pas.fron.shoul.b.s tandardize.gesture.guideline.ho.t.brin.respondent.go.I.th.offic.doo.o.th.customer.ar.loo kin.fo.peopl.eve.i.open.i.mus.knoc.o.th.doo.first.ge.th.licens.the.pleas.customer.t.ente.a.customer.pou.tea.receptio.i.necessar.t.retur.t.th.job.O.course.i.th.fron.i.onl.on.person .then.guid.customer.th.wa.t.th.plac.wher.the.wan.directl.i.al.right.I.customer.kno.wh.t. tur.to.bu.di.no.mak.a.appointment.th.receptio.t.cal.an.ask.tel.colleague.o.th.leadershi.o .assistan.whethe.convenien.t.reception.I.orde.t.dea.wit.customers.courtes.an.convenie nc.refuse.t.appropriately.eve.i.i.i.lookin.fo.colleague.o.leader.personall.connected.ca.b .use.a.th.othe.perso.answere.th.telephone.as.again.S.tha.customer.t.liste.to.eve.i.th.pho n.i.no.promise.t.receive.o.h.wa.lookin.directl.rejected.an.mak..roo.fo.th.processin.o.ne x.step.(2) Telephone etiquetteWhe.th.phon.rings.th.receptionis.pick.u.th.phon.an.maintain..relaxed.pleasanguag.t.th.calle.o.th.phone.Whe..answe.th. phone..ca.ofte.sai."What.an."sorry"."Pleas.wait.etc.Picke.i.u.i.th.secon.o.thir.tim.whe.t h.phon.rang.Picke.u.th.phon.firs.thin.t.sa.“Hello....(pan.nam.i.longer.th.applicatio.referre.t.as).d.no.sai.“te.t.pic.up..ca.sa.t.th.calle.lik.tha.“.a.sorr.t.kee.yo.waiting”.. ca.politel.sa.“Pleas.wait”.an.transfe.t.th.pas.immediately.Adapte.leadin.telephon.th.othe.part.wa. s.an.d.no.kno.th.extensio.number.the..woul.politel.as.wh.i.is.whic.unit. o.Suc.a.advertising..disguise.for.o.advertisin.lik.th.telephone.shoul.b.polit.excus.t.refu s.people.o.g.t.th.relevan.department.t.dea.with.I.vie.o.th.fron.des.ever.da.t.pic..lo.o.ph on.call.i.orde.t.preven.th.voic.unexpecte.an.b.read.t.wate.t.moiste.th.throa.a.an.tim.t.m aintai.goo.soun.effects.e.the.i.th.hotel..ca.se.th.importanc.o.c olleg.study.an.th.sam.time..als.fel.tha.joi.th.internshi.ca.bette.t.appl.thi.knowledge.Th.wor.proces.wa.hard.bu.a.th.sam.time..wa.als.happy.Becaus.tha.wa..proces.o.gr owing..trie.m.bes.t.don.m.wor.well.an.ha..bi.harves.whe.th.internshi.finished.ChapterⅢConclusio nThree-mout.internshi.i.no..lon.time.whe..hav.gon.through..receive..bi.harves t..woul.neve.hav.gro.u.i..ha.no.mad.mistakes..woul.neve.hav.kno.th.knowledg.i..ha.no .experience.th.work.Th.summe.holida.i.2011..d.no.ge.togethe.wit.ou.family.bu.i.i.valu able..hav.learne.t.b.independent..thin.i.i.necessar.t.hav.a.internshi.fo.u.wh.wil.graduat. fro.college.Durin.th.internship..understoo..preliminar.o.th.characteristic.o.th.environm en.an.managemen.structur.o.th.hotel.i.addition..mastere..simpl.concierg.an.receptio.sk ills.Afte.thi.internship..gro.u..lot..foun.m.strength.an.weaknesses..a.carefull.i.m.job.bu.sometime.to.timid..wil.strengthe.th.trainin.i.th.futur.study.Whe..wa.goin.t.leav.thi.hotel. m.manage.gav.m.grea.encouragement.H.tol.m.tha.everyon.wa.gold.w.mus.t.continu.o u.effor.t.mak.ourselve.lighting..tak.thi.wor.a.m.mott.t.motivat.myself..I.thi.proces.durin.m.internship..learne..lo.o.knowledg.whic.canno.acquire.fr o.book.o.ou.college.So.i.m.opinion.colleg.students,especiall.thos.wh.ar.goin.t.graduate.participate.i.socia.practic.o.internshi.i.necessary.I. ..goo.foundatio.fo.jo.venture.Finally..woul.lik.t.expres.m.sincer.thank.t.m.colleg.an.Wealth.Hotel..wil.ma cation.I.th.future..wil.tak.al.m.experienc.t.f ac.m.challeng.an.difficulties..believ..wil.hav..goo.futur.i.m.life.。
酒店实习怎么写英语作文
酒店实习怎么写英语作文During my hotel internship, I learned how to greet guests with a warm smile and provide excellent customer service. I also gained experience in handling reservations and assisting with check-in and check-out procedures.Working in the hotel restaurant, I honed my skills in taking orders, serving food, and ensuring that guests had a pleasant dining experience. I also had the opportunity to learn about food safety and sanitation practices in a professional kitchen environment.One of the most challenging aspects of my internship was dealing with difficult guests and resolving conflicts.I learned how to remain calm under pressure and find solutions to problems in a timely and efficient manner.In the housekeeping department, I learned the importance of attention to detail and maintaining a clean and organized environment for guests. I also gainedexperience in handling laundry and ensuring that rooms were properly stocked with amenities.Overall, my hotel internship was a valuable learning experience that helped me develop important skills in customer service, communication, and problem-solving. I am grateful for the opportunity to work in such a dynamic and fast-paced environment, and I look forward to applying what I have learned in my future career endeavors.。
酒店实习月报告英文
Month: June 2023Introduction:As an intern at the Grand Diplomat Hotel, I have had the opportunity to gain valuable experience in the hospitality industry. This report aimsto summarize my experiences and accomplishments during the month of June, highlighting the various tasks I was assigned, skills I developed, and insights I gained.1. Front Desk OperationsDuring the month of June, I spent a significant amount of time at the front desk. My responsibilities included greeting guests, assisting with check-in and check-out processes, handling reservations, and providing information regarding hotel amenities. I learned to be efficient in managing multiple tasks simultaneously and to maintain a friendly and professional demeanor at all times.Key Achievements:- Successfully checked in and checked out 100 guests within the month.- Resolved 20 guest complaints and ensured their satisfaction.- Maintained accurate records of guest information and reservations.2. Room ServiceIn addition to front desk operations, I was also responsible for room service. This involved taking orders, delivering food and beverages to guest rooms, and ensuring timely service. I learned to prioritize tasks and manage time effectively to meet guest expectations.Key Achievements:- Delivered 150 room service orders within the month.- Received positive feedback from guests regarding the quality and timeliness of service.- Identified and addressed any issues with room service promptly.3. Housekeeping DepartmentI spent a week in the housekeeping department, assisting with cleaning and maintaining guest rooms. This experience provided me with insights into the importance of cleanliness and attention to detail in the hospitality industry.Key Achievements:- Assisted in cleaning 50 guest rooms within the month.- Ensured that all rooms were well-stocked with amenities.- Maintained a clean and organized work environment.4. Event PlanningTowards the end of June, I was involved in the planning and execution of a hotel event. This experience allowed me to apply my organizational and communication skills in a real-life scenario.Key Achievements:- Assisted in coordinating with event planners and vendors.- Managed event logistics, including seating arrangements and catering.- Ensured that the event was executed smoothly and within budget.5. Customer Service SkillsThroughout the month, I constantly worked on improving my customer service skills. I learned to be patient, empathetic, and attentive to guest needs. This helped in building positive relationships with guests and ensuring their satisfaction.Key Takeaways:- The importance of effective communication and teamwork in the hospitality industry.- The significance of attention to detail and maintaining a clean and safe environment for guests.- The value of adaptability and flexibility in managing unexpected situations.Conclusion:The month of June has been a fulfilling and challenging experience atthe Grand Diplomat Hotel. I have gained valuable insights into the operations of a hotel and developed essential skills in customer service, teamwork, and event planning. I am grateful for the opportunity to learn from experienced professionals and look forward to continuing my growth in the hospitality industry.。
旅游专业暑期酒店实习运用英语的实习报告
旅游专业暑期酒店实习运用英语的实习报告Summer Hotel Internship ReportIntroduction:I am a student majoring in Tourism at the University of Tourism, and this summer I had the great opportunity to complete a hotel internship. The internship took place at afive-star hotel in the city, where I was able to apply the skills and knowledge I have learned in my studies to real-world situations. This report will detail my experiences, challenges, and achievements during the internship.Internship Job Description:During my internship at the hotel, I was assigned to work in the front office department. My responsibilities included greeting and assisting guests, handling check-ins and check-outs, answering phone calls, making reservations, and resolving guest complaints. I also had the chance to shadow experienced staff members and learn about the hotel's operations and procedures.Challenges and Learning Experiences:One of the biggest challenges I faced during the internship was dealing with difficult guests. There were instances whereguests were unhappy with their rooms or service, and I had to remain calm, empathetic, and solution-oriented in order to resolve the issues satisfactorily. Additionally, I had to quickly adapt to the fast-paced environment of the hotel, where multitasking and time management were crucial skills.However, these challenges provided valuable learning experiences for me. I learned how to communicate effectively with guests from different cultural backgrounds, how to think on my feet and make quick decisions, and how to work efficiently as part of a team. These experiences have not only improved my hospitality skills but also boosted my confidence in handling challenging situations.Achievements and Contributions:Despite the challenges, I feel that I was able to make significant contributions during my internship. I received positive feedback from guests for my friendly and professional customer service, which I believe helped enhance the hotel's reputation. I also actively participated in hotel events and promotions, assisting with organizing and executing various activities to engage guests and create memorable experiences for them.Moreover, I took the initiative to suggest improvements to the hotel's check-in process, which was well-received by themanagement. I proposed implementing electronic check-in kiosks to streamline the process and reduce waiting times for guests, ultimately improving their overall experience. This initiative showcased my problem-solving skills and creativity, and I was proud to see my ideas being taken into consideration.Conclusion:In conclusion, my hotel internship was a valuable and rewarding experience. It allowed me to apply my academic knowledge in a practical setting, develop important skills for my future career in tourism, and make meaningful contributions to the hotel's operations. I am grateful for the opportunity to learn and grow during this internship, and I am confident that the lessons and experiences gained will benefit me in my future endeavors in the tourism industry.。
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英文酒店实习报告
篇一：酒店实习英语论文
Abstract
Lastsummer,undertheguidanceandhelpofourschoolIwentt obeijingtofulfillmyinternship.Thehoteliscalledholid ayInnbeijingdowntown.Iwasworkingasabellboyattheconc iergedepartmentwhichisbelongstothefrontofficedepart ment.beforetheinternship,Idon’tthinkthat’sabigdealandnothingcandiscourageme.butwhenIstartmyi nternship,Ifoundthattherearestillalotofshortcomings Ineedtoimprove.
Duringthelastsemester,IwasarrangedtogotoholidayInnb eijingDowntowntojointheinternship.
beforetheinternship,Iwasfullofnervous,becauseIdidn’tknowwhetherIcoulddowellinthisjob.Ihavenoexperience ofinternship.however,thistimeallthingswouldbechange d.Ihavetofaceaseriesofproblemsandsolvethem.Ishoulde quipmyselfwithhardworkspirit.ourinternshipwasabsolu telydifferentfromourcollegelife,andwedidn’tdoourhomeworkortakepartinclasses.It’sliterallytoe xperiencethesociety,learninghowtowork,howtocommunic atewithothers,howtoaccomplishthejob.
Iwasarrangedintheconciergedepartment.everydayIjusts tandinthelobby.Iwasresponsibletocarryluggageforcust omers,helppeopleswhoareintroubleinthelobby,helppeop leopendoors,etc.Theseweremydailyjob.ourjobwassamein total,andhadsmalldifferencesindetail.Theleaderwould scheduleourworktime,altogethertherearethreeshiftsin total,A:from7amto3pm,b:3pmto11pm,c:11pmto7amofthene xtday.
TheexperienceinholidayInngavemetheimpressionthateve ryonehadhisownpositioninthissociety,butwhereveryouw
ereengagedin,youshouldloveyourjob.Thus,youcoulddoit better.Youmustberesponsibleforyourjob.Forexamplemyh appiestthingwasthecustomerfeltsatisfiedwithmyservic e.
Theinternshipindeedaddedmyknowledgeandeichedmysocia lexperience.
IfeeldelightfulthatIcanaccomplishtheinternship.Diff icultiescanmakemebecomestronger.I’velearnedalotofskillsduringthisperiodoftimesuchasco mmunicationskillsanddiplomaticskills.what’
smore,IgotmanypreciousexperiencesandIstartedtoknowt hedisadvantageofmyself.
Keywords:hotelinternshipexperience
内容摘要
去年夏天，我在老师的指导和帮助下，到北京金都假日酒店参加了实习，我的工作是前厅部管理下的礼宾部的一名行李员，在实习之前我认为这些不算什么，没有什么可以难住我，但是在工作中我逐渐发现了自己的不足和需要改进的地方.
在实习之前，我充满紧张，因为我不知道我是否能胜任
这份工作，我没有社会实践的经验。
但是，这次实习会截然不同，我不得不面对一系列的问题并解决它们，我需要勤劳努力地做好我的工作。
我们的实习是完全不同于大学生活的，有好多书本上学不到的东西，学习如何工作，怎样与人交往，沟通，如何更好的完成这份工作。
我被安排在礼宾部，每天就是站在大堂里。
负责帮客人拿行李，帮助大堂里有困难需要帮助的客人或帮客人开门。
大体上我们的工作是一样的，领导会给我们排班。
我们总共有三个班：早班是早上7点到下午3点，中班时下午3点到晚上11点，夜班时晚上11点到第二天早上7点。
在假日酒店实习告诉我，在社会中，每个人都有自己的位置，无论你从事什么样的工作，你都应该去热爱它。
这样，你才可以做的更好。
你必须要对自己的工作负责，我最开心的事就是为客人服务，得到客人的认可。
这次实习丰富了我的知识和社会经验。
我很高兴自己可以坚持到实习结束，困难可以使人更好的成长。
我在实践中学会了很多技巧，包括沟通技巧、交际技巧。
得到了很多宝贵的经验财富;了解到自身的不足，总
结了经验和教训。
在以后学习生活中我将明确自己努力的方向，不断地进行自我增值，为以后策划自己的职业生涯垫定基础。
关键词：酒店实习经验
contents
chapterIIntroduction............................... (1)
1.1backgroundintroduction.......................... . (1)
1.2Introductiontotheenterpriseofinternship......... .. (1)
1.2.1Introductiontotheenterpriseofinternship―holiday
InnbeijingDowntown................................. .. (1)
1.2.2Introductiontothedepartmentofinternship―bell
serviceoftheconciergedepartment.................... (2)
chapterⅡThecontentofInternship.............................
(2)
2.1DailyTaskofconcierge............................ .. (2)
2.2others.......................................... .. (3)
chapterⅢharvestandexperienceofInternship (3)
3.1TheIncreaseofthelevelofofferingservice.......... . (3)
3.2TheIncreaseoftheemployability................... . (4)
3.2.1TheIncreaseoftheAbilityofadaptation........... . (4)
3.2.2TheIncreaseoftheabilityoflanguage............. .. (4)
3.2.3TheIncreaseoftheAbilityofcommunicatingwith
others............................................. (5)
3.2.4TheIncreaseoftheAbilityofobservation.......... .. (6)
3.2.5TheIncreaseoftheAbilityofmemory............... (6)
3.2.6TheIncreaseoftheAbilityofstrain............... . (7)
chapterⅣexperienceofInternship............................. (7)
4.1Internshipisthepracticeoftextbooks.............. . (7)
4.2Internshipistherehearsebeforegoinginto
community.......................................... (7)。