MBA必修课《管理沟通》英文版课件chapter4
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MBA必修课《管理沟通》英文版课件chapter1
Part IV preparing reports and oral presentations
Chapter 10 planning business reports and proposals
Chapter 11 writing business reports and proposals
Upward flow: executives depend on lower-level employees to furnish them with accurate, timely reports on problems, emerging trends, opportunities for improvement, grievances, and performances.
International communication helps employees do their jobs, develop a clear sense of the organization’s mission, and identify and react quickly to potential problems.
When working in tearify, confirm, give feedback, explore ideas, and credit others.
Communication in organizational
settings
Outsiders may form an impression of your organization on the basis of the subtle, unconscious clues you transmit through your tone of voice, facial expression, and general appearance.
管理沟通的基础知识(ppt 59页)(中英文).PPT
Natures of MC
Media: language or letters; Content: Information, Thoughts, Emotion,
Aspects, Attitude etc; Philosophy greatly influences the
understanding of motive, behavior and goal; Special barriers: Information disorder, Philosophy elements (preference, background, experiences and value).
二、管理沟通的过程 Process of MC
图1.1 管理沟通的过程
三、管理沟通要素（Elements of MC）
信息源 Information Source (Who is initiating
action?)
听众 Audience (positive, neutral, or negative ; key or
管理沟通的基础知识(ppt
单击此处59编页辑)(中母英版文标) 题样式
单击此处编辑母版副标题样式
Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing
松下幸之助：“伟大的事业需要一颗真诚的心与 人沟通。”
乔丹与皮蓬：“我们两个人在场上的沟通相当重 要，我们相互从对方眼神、手势、表情中获 取对方的意图，于是我们传、切、突破、得 分；但是，如果我们失去彼此间的沟通，那 么公牛的末日来临了。”
MBA必修课《管理沟通》英文版课件chapter 1精品资料
Part III writing letters, memos, e-mail, and other brief messages
Chapter 7 writing routine messages Chapter 8 writing bad-news messages Chapter 9 writing persuasive message
Learning objectives: (1) Explain what effective communication is and highlight five
characteristics of effective business messages (2) Discuss three developments in the workplace that are
Characteristics of effective business messages
Provide practical information: Give facts rather than impressions Clarify and condense information State precise responsibilities Persuade others and offer recommendations
Part I understanding the foundations of business communication
Chapter 1 achieving success through effective business communication
Chapter 2 communicating in teams and mastering listening, nonverbal communication, and business etiquette skills
MBA必修课《管理沟通》英文版课件chapter 1
Part IV preparing reports and oral presentations
Chapter 10 planning business reports and proposals
Chapter 11 writing business reports and proposals
intensifying the need to communicate effectively (3) Describe how organizations share information internally and
externally (4) List eight ways the internet facilitates business communication (5) Define the six phases of the communication process (6) Identify and briefly discuss five types of communication barriers (7) Discuss four guidelines for overcoming communication barriers (8) Explain the attributes of ethical communication, and
Part III writing letters, memos, e-mail, and other brief messages
Chapter 7 writing routine messages Chapter 8 writing bad-news messages Chapter 9 writing persuasive message
MBA必修课《管理沟通》英文版课件chapter 4
• Use less than a quarter of your time for writing your document.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
What is the three-step writing process
• Planning • Writing • completing
Completing
• Revise the message: evaluate content and review readability; then edit and rewrite for conciseness and clarity.
• Produce the message: use effective design elements and suitable delivery methods.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
Understanding the three-step
writing process
Planning business messages
4. Identify five ways to satisfy your audience’s information needs
5. List the factors to consider when choosing the most appropriate channel and medium for your message.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
What is the three-step writing process
• Planning • Writing • completing
Completing
• Revise the message: evaluate content and review readability; then edit and rewrite for conciseness and clarity.
• Produce the message: use effective design elements and suitable delivery methods.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
Understanding the three-step
writing process
Planning business messages
4. Identify five ways to satisfy your audience’s information needs
5. List the factors to consider when choosing the most appropriate channel and medium for your message.
管理沟通英文课件 (4)
In My Organization . . .
“Unethical behavior that results in personal gain is reprimanded”
n Agree: 68% n Undecided: 23% n Disagree: 09%
In My Organization . . .
oriented.
n Assumptions: general and descriptive.
பைடு நூலகம்
Making Moral Judgments
n Moral Awareness n Moral Imagination n Moral Identification and Ordering n Moral Evaluation
BusinessWeek, June 19, 2006
In My Organization . . .
“Discussion of ethical / unethical conduct is encouraged”
n Agree: 46% n Undecided: 28% n Disagree: 26%
n Rights
n Justice
The Nature of Moral Judgments
n Normative judgments:
Conclusions involving values.
n Non-normative judgments:
Conclusions that are value-neutral.
n They override self-interests. n They are based on impartial
管理沟通课件全部英文版奥罗克著第四版2014年
Management communication skills are critical for leaders to motivate and engage employees, convey direction and expectations, and create a positive work environment.
Different cultures have different communication styles, such as direct vs. indirect communication, and high-context vs. low-context communication.
Understanding and respecting cultural differences is essential for effective communication within an organization.
01
02
03
Strategic Communication
要点三
Strategic communication is the process of planning, implementing, and evaluating communication activities that align with organizational goals and objectives.
Communication processes such as brainstorming, consensus building, and conflict resolution are integral to the decision-making process.
MBA必修课《管理沟通》英文版课件chapter 1
Part II applying the three-step writing process threeChapter 4 planning business message Chapter 5 writing business messages Chapter 6 completing business mesmployment messages and interviewing for jobs Chapter 14 writing resumes and application letters Chapter 15 interviewing for employment and following up
Contents in brief
Part I understanding the foundations of business communication Part II applying the three-step writing process threePart III writing letters, memos, e-mail, and other brief messages Part IV preparing reports and oral presentations Part V writing employment messages and interviewing for jobs
Part IV preparing reports and oral presentations Chapter 10 planning business reports and proposals Chapter 11 writing business reports and proposals Chapter 12 completing formal business reports and proposals Chapter 13 planning, writing, and completing oral presentations
MBA必修课《管理沟通》英文版课件
The informal munication network carries information along the organization’s unofficial lines of activity and power
The grapevine is an important source of information in mosting reports and oral presentations
Chapter 10 planning business reports and proposals
Chapter 11 writing business reports and proposals
Part III writing letters; memos; email; and other brief messages
Chapter 7 writing routine messages Chapter 8 writing badnews messages Chapter 9 writing persuasive message
Outsiders may form an impression of your organization on the basis of the subtle; unconscious clues you transmit through your tone of voice; facial expression; and general appearance
Chapter 3 municating interculturally
Part II applying the threestep writing process
Chapter 4 planning business message Chapter 5 writing business messages Chapter 6 pleting business messages
The grapevine is an important source of information in mosting reports and oral presentations
Chapter 10 planning business reports and proposals
Chapter 11 writing business reports and proposals
Part III writing letters; memos; email; and other brief messages
Chapter 7 writing routine messages Chapter 8 writing badnews messages Chapter 9 writing persuasive message
Outsiders may form an impression of your organization on the basis of the subtle; unconscious clues you transmit through your tone of voice; facial expression; and general appearance
Chapter 3 municating interculturally
Part II applying the threestep writing process
Chapter 4 planning business message Chapter 5 writing business messages Chapter 6 pleting business messages
管理沟通英文演讲PPT
Understanding I need to resign from this company
Content Coding
Depend on who you are
Depend on the circumstance
Feedback
Information
Interference
Receiving Depend on the context Decoding
2016/5/18 2
Introduction
What‟s your opinion?
2016/5/18
3Байду номын сангаас
Introduction
But the night of my speech, a surprising thing happ ened. At the age of 41, I was hit on by a 27-yearold guy. I know, right? He was charming and I was flattered, and I declined. You know what his unsuc cessful pickup line was? He could make me feel 2 2 again. I realized later that night, I'm probably the only person over 40 who does not want to be 22 a gain.
Frankly, my job, you see, digging the ditch all the day is GOD DAMM boring and tiring
《管理沟通》全套课件完整版(408页)
组织的神经系统
外部环境 组织
工作群体 角色 个体
马斯洛的需求层次理论
自我实现的需求 受尊重的需求 社交的需求 安全的需求 生理上的需求
高层次的 基本的
有利于职业生涯发展
胜任要职的先决条件 提升的可靠保证
通向CEO的8项素质
沟通能力 有抱负 外表特征 高等教育 决策能力 自信 通过他人完成任务 从事艰苦工作的能力
“Communication for Managers” (sixth edition). Sigband & Bell. International Thomson Publishing. 1994
教学手段
讲座 课堂讨论 角色扮演 案例分析
3A课程目标
意识（Awareness） 态度（Attitude） 行动（Action）
官僚制组织的特征
实现劳动分工，明确规定每一个成员的权力和责 任
各种职位按权力等级组织起来，形成一个等级链 由一系列的规章制度来制约组织成员的行为 管理人员领取固定薪水，但没有企业的财产所有
权 根据通过正式考试或者训练和教育而获得的技术
资格来挑选组织成员 所有的管理人员是“专职的”，不能任意地不公
传递和理解信息和知识的过程 了解他人思想、情感、观点及价值观的
途径,双向的 任何系统有效运作的润滑剂
沟通风格
低
参与
内
容
咨询
控
制 程
推销
度
告知
高
低
听众参与的程度 高
何时采用告知/推销风格
你掌握了足够的信息 你不需要他人的意见或建议 你需要或想控制信息内容
何时采用咨询/参与风格
你没有足够的信息 你需要他人的意见或建议 你需要听众提供或完善信息内容
海因斯-管理沟通：策略与应用(第6版)英文PPTHynes chapter 4
Functions of meetings Advantages and disadvantages of teams Strategic considerations Decision-making formats
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Decision-making formats
Type of Format
Rational Problem Solving Nominal Group Technique Delphi Technique
Applies to Face-to-Face Meetings
✓
✓
Applies to Virtual Meetings
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Strategic Considerations for Meetings
Consideration
1. Whether to meet 2. Attendees 3. Agenda and materials 4. Leadership style 5. Management of disruptions 6. Follow-up 7. Physical facilities 8. Technology support 9. Team relationships 10. Cultural differences
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Decision-making formats
Type of Format
Rational Problem Solving Nominal Group Technique Delphi Technique
Applies to Face-to-Face Meetings
✓
✓
Applies to Virtual Meetings
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
Strategic Considerations for Meetings
Consideration
1. Whether to meet 2. Attendees 3. Agenda and materials 4. Leadership style 5. Management of disruptions 6. Follow-up 7. Physical facilities 8. Technology support 9. Team relationships 10. Cultural differences
Hynes, Managerial Communication, Sixth Edition. © 2016 SAGE Publications, Inc.
管理沟通(英文版)
Top Managers
Middle Managers
Technical Skills
Relating Skills
Conceptual Skills
First-Line Managers
Talk Is The Work
——managers spend about 75% of their time in verbal interaction. Those daily interactions include:
What Do Managers Do All Day?
In the textbook : Managers spend their time engaged in planning, organizing,
staffing, directing, coordinating, reporting and controlling.
Decisional
Entrepreneur
Disturbance handler
Initiate improvement projects,identify new ideas, realize changes in the environment and
delegate idea responsibility to others.
Management communication
——A Case-Analysis Approach
Chapter 1:
Management Communicationis very Important to Managers
Management Communication is the central skill in the global workplace of the 21st century.
Middle Managers
Technical Skills
Relating Skills
Conceptual Skills
First-Line Managers
Talk Is The Work
——managers spend about 75% of their time in verbal interaction. Those daily interactions include:
What Do Managers Do All Day?
In the textbook : Managers spend their time engaged in planning, organizing,
staffing, directing, coordinating, reporting and controlling.
Decisional
Entrepreneur
Disturbance handler
Initiate improvement projects,identify new ideas, realize changes in the environment and
delegate idea responsibility to others.
Management communication
——A Case-Analysis Approach
Chapter 1:
Management Communicationis very Important to Managers
Management Communication is the central skill in the global workplace of the 21st century.
管理沟通全部英文版奥罗克著第四版专业知识讲座
“你看待别人时的想法，会影响他以后的行动！”
2020/1/20
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有深爱者必生和气， 生和气者必有愉色， 有愉色者必生婉容。
——《 礼 记 ·祭 义 》
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人格---管人的永久王牌 激励---管人的核心秘诀 信任---管人的凝聚力量 理解---管人的交流诀窍 原则---管人的规矩尺度 幽默---管人的常胜法宝 宽容---管人的润滑良剂
2020320gaojianxin201423公众举止行为禁忌公众场所避免从体内发出异响公众场所避免用手抓挠身体任何部位避免当众整理服饰正式活动前不宜吃强烈气味食品不当众高谈阔论大呼小叫不对陌生人盯视或评头论足公众场所避免进食参加公众活动讲究公德2020320gaojianxin201424人际交往相处之道了解别人是体谅之道宽容别人是和睦之道接纳别人是合群之道关怀别人是友爱之道2020320gaojianxin201425高品质沟通的原则相见以诚以真相待以礼以敬相处以平以淡2020320gaojianxin201426高品质沟通的方法修炼对老师服从指挥温和信赖诚恳信用对同学多礼忍让尊重谦逊热忱对朋友问候体贴关切合作激励2020320gaojianxin201427沟通及自我修炼1平和是社交的艺术微笑是文明的阳光信任是成功的朋友2020320gaojianxin201428沟通及自我修炼2从谦虚中体验乐趣从忍辱中培养美德从自制中克服物欲从宁静中安顿身心2020320gaojianxin201429沟通及自我修炼3谦和宁静去待人恭敬谨慎去接物忍而能弱去容人容而能刚去做事2020320gaojianxin201430领导御能特质善管人者总能洞察人心通达人意统筹目标协调激励
2020/1/20
GAO JIANXIN©2014
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（五）爱心 本文档所提供的信息仅供参考之用，不能作为科学依据，请勿模仿。文档如有不 当之处，请联系本人或网站删除。
有深爱者必生和气， 生和气者必有愉色， 有愉色者必生婉容。
——《 礼 记 ·祭 义 》
2020/1/20
GAO JIANXIN©2014
29
本文档所提供的信息仅供参考之用，不能作为科学依据，请勿模仿。文档如有不 当之处，请联系本人或网站删除。
人格---管人的永久王牌 激励---管人的核心秘诀 信任---管人的凝聚力量 理解---管人的交流诀窍 原则---管人的规矩尺度 幽默---管人的常胜法宝 宽容---管人的润滑良剂
2020320gaojianxin201423公众举止行为禁忌公众场所避免从体内发出异响公众场所避免用手抓挠身体任何部位避免当众整理服饰正式活动前不宜吃强烈气味食品不当众高谈阔论大呼小叫不对陌生人盯视或评头论足公众场所避免进食参加公众活动讲究公德2020320gaojianxin201424人际交往相处之道了解别人是体谅之道宽容别人是和睦之道接纳别人是合群之道关怀别人是友爱之道2020320gaojianxin201425高品质沟通的原则相见以诚以真相待以礼以敬相处以平以淡2020320gaojianxin201426高品质沟通的方法修炼对老师服从指挥温和信赖诚恳信用对同学多礼忍让尊重谦逊热忱对朋友问候体贴关切合作激励2020320gaojianxin201427沟通及自我修炼1平和是社交的艺术微笑是文明的阳光信任是成功的朋友2020320gaojianxin201428沟通及自我修炼2从谦虚中体验乐趣从忍辱中培养美德从自制中克服物欲从宁静中安顿身心2020320gaojianxin201429沟通及自我修炼3谦和宁静去待人恭敬谨慎去接物忍而能弱去容人容而能刚去做事2020320gaojianxin201430领导御能特质善管人者总能洞察人心通达人意统筹目标协调激励
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• Informal methods of gathering information will probably be sufficient for most brief business messages.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to satisfying
your audience’s information needs is finding out what questions your audience has and then providing answers that thorough, accurate, ethical, and pertinent.
1. Is your purpose realistic? 2. Is this the right time? 3. Is the right person delivering your message? 4. Is your purpose acceptable to your
organization?
6. Discuss six ways you can establish a good relationship with your audience.
•
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
another; some compose very quickly and then revise; others revise as they go along. • However, to communicate effectively, you must ultimately complete all three steps.
•
Define your purpose
• To determine the specific purpose, think of how the audience’s ideas or behavior should be affected by the message.
• Defer a message, or do not send it at all, if it is not worth pursuing.
• Proofread the message: review for errors in layout, spelling, and mechanics.
•
How does the three-step writing process work?
• As a general rule, try using roughly half your time for planning-for deciding on your purpose, getting to know your audience, and immersing yourself in your subject matter.
• Be certain that the information you provide is accurate and that the commitments you make can be kept.
• There is no point in answering all your audience’s questions if the answers are wrong.
•
Develop an audience profile
• You must learn about the members of your audience before you can adjust your message to their needs.
1.Who is your primary audience? 2. How big is your audience? 3. What is your audience’s composition? 4. What is your audience’s level of
• Gather information: through formal or informal research methods.
• Adapt to the audience: choose the right channel and medium; then establish a good relationship with your audience.
•
Writing
• Organize the information: define your main idea, limit the scope, group your points, and choose the direct or indirect approach.
• Compose the message: control your style through the level of formality and conversational tone. Choose your words carefully so that you can create effective sentences and paragraphs.
•
Define your purpose
• Your general purpose may be to inform, to persuade, or to collaborate.
• Your specific purpose may be straightforward such as placing an order or communicating survey responses, or it may be more encompassing such as convincing management to hire more part-time employees during the holiday season.
• Use less than a quarter of your time for writing your document.
• Then use more than a quarter of your time for completing the project so that you don’t neglect important final steps such as revising and proofing.
understanding? 5. What is your audience’s probable
reaction?
•
Gathering your information
• The process of gathering information can be formal or informal.
•
How does the three-step writing process work?
• Remember that the writing process is flexible. • Effective communicators may not necessarily
complete the steps in 1-2-3 order. • Some jump back and forth from one step to
• Your message must be: 1. purposeful: business message provide
information, solve a problem, or request the resources necessary to accomplish a goal. 2. Audience-centered: help audiences understand an issue, ask them to collaborate on accomplishing a goal, or persuade them to take some action. 3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
• Include any additional information that might be helpful, even though the requester didn't specifically ask for it.
•
Provide all required information
MBA必修课《管理沟通 》英文版课件chapter4
2020年5月25日星期一
Planning business messages
4. Identify five ways to satisfy your audience’s information needs
5. List the factors to consider when choosing the most appropriate channel and medium for your message.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
1. Reading reports and other company documents. 2. Chatting with supervisors, colleagues, or customers. 3. Asking your audience for input. The key to satisfying
your audience’s information needs is finding out what questions your audience has and then providing answers that thorough, accurate, ethical, and pertinent.
1. Is your purpose realistic? 2. Is this the right time? 3. Is the right person delivering your message? 4. Is your purpose acceptable to your
organization?
6. Discuss six ways you can establish a good relationship with your audience.
•
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
another; some compose very quickly and then revise; others revise as they go along. • However, to communicate effectively, you must ultimately complete all three steps.
•
Define your purpose
• To determine the specific purpose, think of how the audience’s ideas or behavior should be affected by the message.
• Defer a message, or do not send it at all, if it is not worth pursuing.
• Proofread the message: review for errors in layout, spelling, and mechanics.
•
How does the three-step writing process work?
• As a general rule, try using roughly half your time for planning-for deciding on your purpose, getting to know your audience, and immersing yourself in your subject matter.
• Be certain that the information you provide is accurate and that the commitments you make can be kept.
• There is no point in answering all your audience’s questions if the answers are wrong.
•
Develop an audience profile
• You must learn about the members of your audience before you can adjust your message to their needs.
1.Who is your primary audience? 2. How big is your audience? 3. What is your audience’s composition? 4. What is your audience’s level of
• Gather information: through formal or informal research methods.
• Adapt to the audience: choose the right channel and medium; then establish a good relationship with your audience.
•
Writing
• Organize the information: define your main idea, limit the scope, group your points, and choose the direct or indirect approach.
• Compose the message: control your style through the level of formality and conversational tone. Choose your words carefully so that you can create effective sentences and paragraphs.
•
Define your purpose
• Your general purpose may be to inform, to persuade, or to collaborate.
• Your specific purpose may be straightforward such as placing an order or communicating survey responses, or it may be more encompassing such as convincing management to hire more part-time employees during the holiday season.
• Use less than a quarter of your time for writing your document.
• Then use more than a quarter of your time for completing the project so that you don’t neglect important final steps such as revising and proofing.
understanding? 5. What is your audience’s probable
reaction?
•
Gathering your information
• The process of gathering information can be formal or informal.
•
How does the three-step writing process work?
• Remember that the writing process is flexible. • Effective communicators may not necessarily
complete the steps in 1-2-3 order. • Some jump back and forth from one step to
• Your message must be: 1. purposeful: business message provide
information, solve a problem, or request the resources necessary to accomplish a goal. 2. Audience-centered: help audiences understand an issue, ask them to collaborate on accomplishing a goal, or persuade them to take some action. 3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
• Include any additional information that might be helpful, even though the requester didn't specifically ask for it.
•
Provide all required information
MBA必修课《管理沟通 》英文版课件chapter4
2020年5月25日星期一
Planning business messages
4. Identify five ways to satisfy your audience’s information needs
5. List the factors to consider when choosing the most appropriate channel and medium for your message.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.