商务秘书实务Chapter 11 - Business entertaining
254388 商务秘书实务 PPT课件[167页]
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助理级秘书
助理级秘书也常被称为 “见习秘书”,包括接 待员、打字员等,其主 要工作内容是打字、接 待、电传、管理办公用 品、管理办公环境、处 理电话、分送信函、预 定约会等。
文书级秘书
执行级秘书
文 书 级 秘 书 也 常 被 称 为 执行级秘书包括业务秘 “正式秘书”,其主要工作 书、行政秘书等,在一些 内容是起草、打印文稿,收 企业中被称为助理、专 发、处理文书,完成上司临 员、专务等。其工作内 时交办的事项,笔录口授文 容主要是协助上司做办 件,负责会议的记录,为上 公室和业务部门的有关 司的报告和文件的撰拟收 工作 集和组织材料,等等。
二、商务秘书的知识结构
(一)知识构成层次
1.基础知识 基础知识是秘书知识大厦的根基,只有根基坚实宽厚, 才有可能谈到创新能力和应变能力等展现综合素质的 东西。基础知识主要包括社会文化基础知识和自然科 学基础知识。
2.相关之四海 相关知识包括金融投资、财务处理、税务处理、国际贸 易、企业战略决策、企业资本运作、企业经营管理、企 业法律法规运用、企业危机管理、企业人力资源管理、 商务沟通、商务谈判等方面的知识,还包括经济学等方 面的知识。
利益性
商务活动的任何一方都是以 追求和实现经济利益为目标 和归宿的,离开了经济利益, 商务活动就失去了存在的价 值。
竞争性
商务活动的竞争性要求商务秘 书熟悉和运用商业原则,准确 地掌握商务秘书的工作内容、 职业技能和职业规范,卓有成 效地将专业知识、综合能力和 实践经验整合运用于商业运作 之中。
第一节 商务秘书与商务秘书工作
行政级秘书 行政级秘书包括办公 室主任、行政经理、 行政总监、经理私人 助理等。其主要工作 内容包括参与决策,监 督检查,辅助管理,设 计工作岗位,制定工作 流程,等等。
秘书实务 课件
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• 办会
•
会议是管理工作和领导活动的方式之一，会 议是民主精神的体现。如何组织好会议、如何做好 会议中的会务服务工作、如何提高开会的效率都是 秘书工作者需要考虑、研究的问题。 包括值班、电话事务、接待、为领导安排日 程、调查研究、为领导决策提供参考性方案、信息 服务、查办工作、信访工作、保密工作。
（二）秘书的职业道德规范 文明礼貌、爱岗敬业、诚实守信、办事公道、 勤劳节俭、遵纪守法、 团结互助、开拓创新。
六、秘书实务工作的规律和方法
（一）秘书实务的规律的内容 1、不同行业的秘书工作有各自的特殊规律 2、不同工作范畴有各自的特殊规律 3、经常性工作规范化、程序化的规律 4、领导授意与秘书忠实、完整、准确表达相一致 的规律 （二）秘书实务的工作方法 1、抓主要矛盾的方法 2、妥善处理各种工作的方法 3、从群众中来到群众中去的方法
• （三）秘书实务的具体内容
• 1、“参与政务”、“掌管事务”（分清楚主次）
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2、办文、办会、办事
办文包括办发文、办收文以及文件管理。办发 文是指由单位起草，发往外单位的文件，包括牛皋、 审核、发文登记、打印、校对、装订、装封、发出、 注发等一系列程序；办收文是指办理外单位发往本 单位的文件，包括签收、拆封、登记、传阅、批办 等一系列程序；文件管理即把办理完毕的收文、发 文科学地存放起来，以备领导随时查询，并定期向 档案部门移交工作。
秘书学的产生
秘书作为古老的职业门类，在我国有着悠久的发展历史， 但秘书学作为一门科学，是80年代以后才在我国兴起。80 年代初出现秘书学理论研究的热潮，主要标志： （1）秘书教育大发展 初步形成了我国多层次，多渠道，多形式的秘书人才培养的 网络。 （2）秘书工作组织的成立 从中央到地方建立学术团体、各种秘书协会。 （3）秘书刊物的出版发行 中共中央办公厅《秘书工作》 上海大学：《秘书》
秘书实务第十一讲接待工作课件
语言标准
☺请字当头、谢字不离口；谈 吐文雅、语言亲切；用语谦 恭、高雅，避免斗气语、蔑 视语、烦躁语、否定语。
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●1、使用礼貌用语 常用服务语言十二字：欢迎、请、您 好、谢谢、对不起、再见 基本礼貌用语：
（1）称呼语：先生、小姐、女士、首 长、经理。 （2）欢迎语：欢迎您来广州大厦、欢 迎光临。
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（3）问候语：你好、早上好、路上辛 苦了。
（4）祝贺语：恭喜、祝您新年快乐、 恭喜发财。
（5）告别语：再见、祝您旅途愉快、 欢迎您下次再来。
（6）道歉语：对不起、打扰您了、失 礼了、不好意思。
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（7）道谢语：谢谢、非常感谢。 （8）应答语：是的、好的、我明白了、不客
气、没关系。 （9）征询语：请问您有什么事？需要我帮您
后低声说“请用” 4.捧敬茶水的顺序是先客人，后主人，先地位高：
今天有四位重要客人来访。秘书要
在办公室外迎接客人并进行自我介绍，
然后引导他们上楼，进入经理办公室。
演示整个过程。
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3.完全式。有些重要的宾客，上司会要求秘书承担完 全式接待。这就是从事先联络、制定计划、做好准备、 迎接、参与会见、陪同访问、送别客人直到事后小结、 汇报，全过程都由秘书负责进行。这要求秘书具有丰 富的经验和周到细致的安排。
一个温馨的微笑 一句热情的问候 一个友善的举动 一副真诚的态度
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礼仪的本质
不仅仅是礼节标准 首要的是发自内心 重在与人互动交流
先入为主，第一印象，一见钟情 举止表情比有声语言更能打动人心
☺ 三秒钟印象：60%举止仪容表情 40%声音语气内容
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尊重他人的三A原则
●接受对方，不要难为对方，不要让对方 难堪。
商务秘书实务课后练习答案
商务秘书实务课后练习答案商务秘书实务课后练习答案the Exercises of Corporate Secretarial PracticeChapter11、1)The secretary’s responsibilities have been upgraded from handling office chores to a higher level, where organizing, supervising and training have become the core components of a secretarial job、2)The secretary’s professionalism and reliability have more influence on the daily and long-term management of the company than before, because managers’ and executives’ reliance on their secretaries have witnessed an unprecedented increase、2、The major responsibilities and tasks of a modern day secretary can be summarized into three categories: the independent operation of day-to-day documentary work, execution of internal and external communication, assistance in management and supervision, direct involvement in staff training、3、 Answers may vary with varied individual impressions、4、1)The secretary is mainly responsible for assisting a manager or managers on a daily basis、2)He/She should have basic skills in office management and corporate communication as well as a strong sense of professionalism, responsibility, reliability and business etiquette along with attractive personality andcharacter、3)He/She should have the initiative to familiarize himself/herself with the way the company operates and itspolicies so as to be capable of arranging dutiesaccording to their priority and making quick responsesand sensible decisions、4)He/She should understand how to fulfill office duties, maintain appropriate appearance, communicate verbally and non-verbally, and execute instructions and orders efficiently, because they are the foundation ofsuccessful daily corporate management and the firstcontact with the outsiders、5)He/She should be ethical, professional, positive and attractive, because only with these qualities can his/her reliability and efficiency in performance be guaranteed、Chapter21、1） Answers may vary with varied personal experiences、2）Personally, I believe the opinion originates from narrow-sightedness and nationalism, which can be regarded as wrong、As is observed, globalizationis the definite trend of the world economics、The communication and business contacts with the Western businesspeople are surging in their frequency、Therefore, learning the Western business etiquette is highly necessary out of the simple but absolute reason that mutual respect is the key in successful business interactions、2、1)No;2)No;3)Yes;4)No;5)No;6)No;7)No;8)Yes3、1)The colleague should not answer calls in front of the clients、Instead, he/she should set the cell phone on the ‘vibrate’ code or even turn it off、 If he/she has to answer an important call, he/she should apologize to and then leave the client temporarily for the call、2) He should not think of a company buffet as a chance of self-indulgence、Instead, he should probably eat before he goes to the buffet and limit himself to alcohol so as to keep sober、3)She should not apply makeup during the course of the meeting、Instead, she should have had herself appropriately made up before the meeting and simply keep herself at ease in the meeting、4)He should not make noises when eating、 Instead, he should roll the noodles every time he puts them into his mouth and chew them with his mouth closed、4、For reference only:From: “Steven Goody”To: “Larry Parker”Subject: Price catalog and samples Date: Wed,18 August xx 08:28:10Dear Larry:Two weeks ago, we requested you to send us your latest price catalog and the samples of the stuffing、However, they have notarrived yet、Would you please check whether there were any mistakes occurring during their delivery? At present, our production is preparing for the mass production of Teddy bears for the upcoming Christmas season、 It is the high time for us to do the final cost accounting and select the most appropriate stuffing、 The late delivery of the price catalog and samples may give rise to a series of production problems afterwards、 Viewingour well-established relationship, we can rest assured that quick reaction will be made to find the best solution to this problem、We are looking forward to hearing from you with regard to the solution、Steven Chapter31、1）Answers may vary with varied individual understanding of secretarial professional ethics、Additional points that can be added to the list are being self-motivated, self-improving, coordinative, enterprising, etc、2） Answers may vary with varied individual insights into the tips、3）The major differences that exist between Chinese and American secretaries may be that Chinese secretaries’ average age tends to be younger than that of American ones, for secretaries’ appearance is an indispensable reflectionof corporate image in China, while experience and expertise outweighs appearance in choosing a secretary in U、S、、 That gives an explanation to the fact that American secretaries follow more strict ethical codes so as to be professional in fulfilling their duties、4）Chinese employees should first of all realize that the secretarial job is not short-lived, which means it is a job that may end before35、 Instead, they should pay more attention to their inner qualities, which are composed of guiding and enlightening secretarial principles, and basic and in-depth understanding and knowledge of a secretarial job、2、 Personally, I believe that dating an immediate superior is against the secretarial ethical codes, because their relation may have direct influence on their roles in work, which may ultimately undermine their performance, efficiency and even the company’sinterests、 Chapter41、1)The major differences that lie between business letters, memos and e-mails are their formality and target readers、 The first one is the most formal, aiming at thereaders with whom the writer is in a fairly serious relation; the second one is less formal, aiming at the readers who are lower in hierarchy; the third is theleast formal, aiming at the readers with whom the writer feels much at ease、2)A well organized paragraph should be appropriately generalized and adequately supported with logical transitions with the previous paragraph and the subsequent one、3) The mistakes in a sentence are incompleteness, wordiness and wrong choices of voice、 The reasons thatare attributed to them are that the Chinese tend to be confused about English sentence structures, unfamiliar with English wording and unaware about the use of voicein business writing、4)Answers may vary with varied individual findings、2、From: Royce Mason To: "Tommy Lynch" Subject: Solutions to late delivery Date: Friday,12 May xx8:18:11Dear Tommy:We have paid immediate attention to the problem of late deliveryof the order、 After an enquiry with the shipping company, it was discovered that the ship that carried the orderencountered mechanical problems halfway to the port of destination、The shipping company is now seriously considering the needs for transshipment、 In the meantime, we will keep track of the latest information from the shipping company and come up with the solutions for your best interests、Please accept our sincere apology forthe problems arising from the late delivery、Best regards,Royce3、A Report on the Launch of T330 Electric Shavers With one year’s extensive surveys on South China market area, it can be safely concluded that there is a great sales potential of T330 Electric Shavers、The surveys mainly targeted the men consumers of various age and income groups、 The findings are listed as follows: First, the25 to35 age groups are most interested in electric shavers、 Since they are fully occupied in the daytime, they cannot afford much time to shave before they set out for work、 This provides a selling point for T330Electric Shavers, which are designed to be capable of complete shaving in less than5 minutes、 Second, the suggested sales price of T330 Electric Shavers is220 RMB, falling into the price range of the2000 to3000 RMB incomegroup、 In relatively developed South China, the aforesaid income group covers a population of1 million, who concentrate in the major southern cities, such as Guangzhou, Shenzhen, Foshan and Zhuhai、Such a concentration provides a foreseeable market share forT330 Electric Shavers、In summary, the launch of T330 Electric Shavers will be a success if the launch time is well set and the follow-up marketing strategy is appropriately employed、Chapter51、1)Business letters, fax and e-mails are the major components of business correspondence、2)The three basic formats are the block business letter format, the semi-blocked business letter format and the indentedbusiness letter format、3)The major differences are that the layouts of the three formats are varied according to the different sets of standards and their common purpose is present the information in a neat and decent manner、4)A business letter normally have a return address, a date, a reference line, an inside address, an attention line, a salutation, a subject line, a body, acomplimentary close, a signature block, identification initials, and an enclosure notation、5)A business letter should provide all pertinent information in a clear and concise manner with a purpose that stands out at beginning and is supported all through the letter、 The grammar applied should serve the information flow in an accurate and appropriate manner、Last but not least, the tone should keep in line with the purpose and be well reflected through the information、2、1)TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald T erry, Logistics manager2) TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald T erry, Logistics manager3) TT&G Consultancy,18 Leicester StreetBirmingham,22356, UK20-3399-886320 November, xxGuangzhou LatinaBiochemistry Co、, Ltd、28 Dongfeng Road, Yuexiu DistrictGuangzhou510020, Guangdong, ChinaAttention: Mr、Long TengdeDear Mr、 Long:Late Delivery ofOrder332Sincerely yours, Aaron Samson, R&D managerJPEnclosures:3cc: Ronald Terry, Logistics manager3、28, January, xxRoland Trading Co、, Ltd、23 Yuexiu Zhong RoadGuangzhou, China Dear Mr、Thompson:We have received your letter concerning your Purchase Contract No、898、 Upon receipt of the letter, an urgent meetingwas held between the supplier and us、The result turned out to be favorable、Delivery is rescheduled to April2, xx, as requested in your letter、 We would be pleased to offer help to you whenever it is need、 If you havefurther questions, please feel free to inquire us、Yours respectfully,Toddy MasonExport Manager4、 Envelope: Li Fenjin Data Magic Machinery Co、, Ltd、23 Huangshi Xi RoadGuangzhou, China CONFIDENTIALPeter Houston1708 Reserve StGarland, TX75042-7621USA Letter:18 May, xx1708 Reserve StGarland, TX75042-7621USA Dear Mr、 Houston: We acknowledge with thanks your product catalog、 It is our great pleasure to find that the data acquisition system listed in the catalog has a huge potential in our market、However, its price is far out of the price range of our market, which remains to be an obstacle in boosting possible future sales、If you kindly offer us a25% discount, we will be willing to order3 sets as a starter、 We wish that this would be our first step inestablishing long-term relationship、Your reply is earnestly awaited、Yours respectfully,Li FenjinPurchasing ManagerChapter61、1)A business memo, which is an effective and efficient tool in business communication, is an in-house business letter、2)A good memo should follow a set of guidelines, which foster its formation and upgrade expressiveness、3)A memo can keep members of a business organization from attending time-consuming meetings while furnishing them with sufficient information、4)Memos are different from letters in their formats and styles; however, they both serve the purpose of business communication、5)The common formats of a memo are block format and modified block format、Block format begins every paragraph flush with the left margin and leaves an empty line of space between each paragraph、 Modified block format indents each paragraph and does not leave an empty line of space between each paragraph、2、1)MEMO Date:11 November, xx To: General Manager From: He Chunnan, Finance Manager Subject: Staff changes in my department2)MEMO Date:12 January, xx To: Board of Directors From: Lin Deng, Marketing Manager Subject: Product launch plan of T008AE washing machines3)备忘录日期：xx年11月8日致：执行总裁凯尔史密斯由：人事经理通尼约翰逊主题：xx年招聘计划与时间表4)备忘录日期：xx年5月12日致：各部门经理由：人力资源经理主题：新激励制度3、1)MEMO Date:11 January xx To: Lorry Thomas, Assistantof Training Department From: T ory King, Training Manager Subject: Training program on hardware maintenance A new training program on hardware maintenance, which lasts one month from January15 to February15, is arrange for the ten trainee technicians recruited on January1、In order to guarantee the execution of the program, John Hoover, the workshop supervisor, should besufficiently informed of its details and specifications, and two senior engineers from the production department should be designated to assist and assess it、 Could you give me a notice when the aforesaid tasks are completed? Thank you!2) MEM。
商务秘书实务第2版习题答案
《商务秘书实务》第2版习题答案Chapter 1: Introduction to the Secretarial Profession 秘书职业简介Chapter 2: Fundamentals of Business Etiquette 商务礼仪基础Chapter 3: Corporate Secretarial Ethics 秘书职业道德Chapter 4: An Overview of Business Writing 商务英语写作概览Chapter 5: Creating Business Letters in English 商务信函写作Chapter 6: Writing Memos in English 备忘录写作Chapter 7: Telephone Etiquette 电话沟通礼仪Chapter 8: Meeting Organization 组织会议Chapter 9: Presentation Development 开展讲座Chapter 10: Travel and Accommodation Arrangement 旅行和住宿安排Chapter 11: Business Entertaining 商务宴请Chapter 12: Balance Sheet Composition 制作资产负债表Chapter 13: Payroll Sheet Composition 制作员工工资表Chapter 14: Petty Cash Management 小额现金管理Chapter 15: Foundations of Human Resource Management 人力资源管理基础Chapter 16: Public Relations 公共关系基础Chapter 17: Marketing Research and Advertising Campaign 市场调研与广告活动Chapter 18: Writing Resumes in English 英文简历写作Chapter 19: Writing Job-search Cover Letters in English 英文求职信写作。
商务秘书实务Chapter 2 - Fundamentals of business etiquette[内容充实]
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高等课件
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1. Napkin Usage
Never tuck your napkin into your
collar
Do not re-fold your used napkin Do not use your napkin to wipe your
face or nose
高等课件
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2. Ordering
Who orders?
host
guests
高等课件
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Order beforehand
If not
The host asks the guest to order
The guest waits for the host to order
The guest orders
Not order the most expensive food Away from messy food
高等课件
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Minimize e-mail-specific language
e.g.
BTW by the way
:=) I’m happy
lol laugh out loud
u
you
r
are
高等课件
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Always include a subject line.
高等课件
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Include an appropriate amount of the
original message in your reply.
高等课件
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Minimize chain letters, jokes and
other personal e-mails.
商务秘书实务第二版共24页
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按其责任的大小和能力素质的高低划分（2）
再次是执行级，它包括业务秘书、行政秘书等。其工 作内容主要是协助上司做办公室和业务部的有关工作。 如处理信函，联系电话，接待来访，安排会议，收集 资料，管理档案，收发传真、电话，计划管理上司的 时间，安排差旅，对外代表上司联络、处理事务，监 督检查上司下达的工作，做信息收集工作，协调横向、 纵向的各种关系，辅助决策。
第四，事先要了解时下涉外秘书人才市场的薪水标准，因为涉外 秘书的薪酬标准常常和人才市场的供需状况和大的经济形势密不 可分。面试时当对方提及薪酬问题时，可以根据自己的实力，有 的放矢地提出，但注意不要随便说：“给多少都没关系”或“我 认为我原来的薪酬是某某千元，这次无论如何要高出原来某某千 元。”之类的话，以免雇主认为你对自己的实力缺乏自信，或者 你自以为是，盲目抬高身价等等。
最后是行政级。它包括办公室经理、行政经理、秘书 科长、经理私人助理等。其工作内容主要包括参与决 策，监督检查，辅助管理，帮助上司协调组织内纵向 横向的关系和组织外部的各种关系，指导带领秘书群 体协同工作，知人善任，合理授权，合理分派工作。
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二、商务秘书工作
1、商务活动的特点 交易性 利益性 竞争性
智能化：专业技能、人际关系技能、理 念分析技能
专业化：术业有专攻、行业细分 复合化：多种知识和技能的组合 社会化：国际化、统一化 女性化：女性在管理中整体地位的提升
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第二节商务秘书的素质要求与行为规范
商务秘书的职业道德 商务秘书的知识结构 商务秘书的能力素质
信息的开发与利用、有效沟通、公关工作、
辅助决策的调查研究工作等。 10
《商务秘书实务》复习指南10页word
一、商务活动的基本特点：（1）交易性（2）利益性（3）竞争性二、.商务秘书工作的特点：（1）辅助性（2）中介性（3）综合性（4）机要性三、职业道德是指人们从事的特定的职业范围内所需遵守的一切行为规范的总和，包括职业责任、职业情感、职业纪律和职业能力。
商务秘书职业道德的内容（1）爱岗敬业，忠于职守，自觉履行自己的职责。
（2）诚实守信，恪尽职责，把握分寸。
（3）积极主动，当好参谋助手。
（4）遵守纪律，严守秘密，守时守信。
（5）谦虚谨慎，团结互助，踏实细致。
（6）实事求是，保持默契。
（7）勤奋好学，不断进取，开拓创新。
四、秘书知识构成层次（1）基础知识（2）相关知识（3）专业知识五、.礼仪，是礼节和仪式的总称。
仪式是使用在正式场合有固定程序的一整套礼节。
六、礼仪的特点（1）规范性（2）差异性（3）变化性七、举止优雅的意义首先在于体现了自尊自信，而不是要显示自己多么有教养。
举止优雅的人一般动作幅度都不会太大，不靠张扬的动作来确立自己的信心、展示自己的重要。
其次，举止优雅的人表现了对于他人的尊重，即能够约束自己，不用粗俗的动作冒犯他人、想他人示威。
八、着装的基本特点（1）着装要与场合相适应（2）着装要明确目的（3）着装要符合自己的社会角色（4）着装要适合自身的条件九、接待礼节有三个步骤：迎客、待客、送客。
十、R．S．V．P“敬请答复”十一、西餐的座次安排中西方请客的礼节有很多差异，其中明显的一点就是座次的安排不一样。
西餐的经久是主客间隔而坐、男女间隔而坐、夫妻分开而坐。
目的是为了让大家都有结交新朋友的机会。
即使餐桌上放有座签，也不能擅自入席，必须等主人带领才可以，这一礼节与中餐相同。
十二、构成办公环境的要素（1）空气（2）光线（3）声音（4）空间（5）绿化十三、办公管理程序的概念办公管理程序，是指为了实现某项秘书工作目标，对工作中具有多个环节、步骤，且这些环节、步骤间有规定性的时间顺序的活动或事务流程，进行科学有序地安排和管理，以优化工作流程，使其逐步成为处理某项工作的固定模式和方法，以指导今后所有同类或类似的工作。
商务翻译实务第十一单元商务信函翻译
实践：商务信函的谈判技巧 挑战：跨文化交流
运用谈判技巧，在商务信函中传 达自己的意见和要求。
了解不同文化间的差异，避免隐 含的误会。
信函格式与排版
了解不同国家的信函格式和排版 要求，保持专业形象。
多语种翻译
处理多语种信函时，要注意语言 差异和文化背景，确保准确翻译。
1 专业术语
掌握行业专业术语，保持翻译的准确性。ห้องสมุดไป่ตู้
2 双语对照
在信函上同时列出中英文版本，方便对照和理解。
3 清晰明了
使用简洁、明了的语言，确保信函的易读性。
1
拆信函
商务翻译实务第十一单元 商务信函翻译
商务信函翻译的重要性
常见信函类型
介绍了各种商务信函，包括订单确认信、邀请函等，需要准确翻译。
准备工作
了解信函的背景信息，准备专业术语翻译词典，确保翻译准确。
翻译原则
注意语言风格和礼貌用语，保持信函的商业氛围，保持对原文意思的准确传达。
网络翻译工具的使用
使用在线翻译工具可以提高翻译 速度和准确性，但需要注意校对 和修正。
仔细阅读信函，理解其结构和内容。
2
提取核心信息
确定信函中的核心信息，以便准确翻译。
3
调整语言风格
根据信函的目的和目标受众调整语言风格。
商务信函翻译的挑战与实践
挑战：处理复杂的法律和合规事宜。 实践：和专业律师和业务团队合作，确保翻译的准确性。
挑战：解析信函意图
通过细致解析，准确理解信函的 意图。
文秘专业英语(第二版)Unit 11 Entertaining Clients
第二版
contents
Unit 1 Seeking Employment as a Secretary Unit 2 Knowing Your Office Work Unit 3 Effective Telecommunications Unit 4 Communicating with Your Boss Unit 5 Making a Reception Unit 6 Travel Arrangement
__T_a_k_e_th_e_m__t_o_a__sp_o_r_t_in_g_e_v_e_n_t_____. Depending on where you live, you could entertain your clients with a round or two of golf, or by getting them courtside seats at an NBA basketball game.
b. According to the passage above, please answer the following questions.
1. What benefits can you have if you make your client happy? 2. What can a nice dinner at the proper restaurant bring to you in business? 3. Please list at least five types of entertaining clients.
contents
Unit 7 Arranging a meeting or Convention Unit 8 Business Negotiations Unit 9 Filing Documents Unit 10 Meeting & Seeing Foreign Visitors off Unit 11 Entertaining Clients Unit 12 Interpreting in Speeches
商务秘书实务
商务秘书工作
商务活动的 基本特点
交易性
利益性
竞争性
商务秘书工作
商务秘书工作内容 常规事物工作
指派性工作 自主独创性工作
指派性ABCD工作法则
重要
B A
急紧
D C
A:： 需首先予以办理
B： 其次办理
C： 放于再次办理 D： 酌情处理（或不办）
商务秘书工作
商务秘书工作的特点
1、辅助性——服务、从属地位 2、中介性——承上启下沟通内外 3、综合性——全面、多样、系统 4、机要性——机密性和重要性
商务秘书工作入门
商务秘书的面试技巧
一、面试准备： 1、了解该单位的性质、规模、经营的范围和 特色等。 2、理清思路、确保表述内容与简历一致 3、预备对方可能提出问题的应对答案 4、了解时下秘书人才市场的薪酬行情 5、准备好应聘材料，预期是与申请职位相关 的材料。如：学历证明、毕业证、等级证书 求职申请、履历材料、推荐信、身份证等 6优化知识结构的 基本原则
将专业知识和相 关业务相结合 将学习的开放性 和指向性相结合 将阶段性和层次 性相结合 将巩固和速成相 结合
T型知识结构图
商务秘书应具备的能力素质
商务秘书的智能素质包括知识结构和能力结 构，前者是后者的基础，后者是前者的运用 和体现。 1、要有极强的表达（口头、文字）和沟通能力 2、缜密、高效、准确的办事能力 3、发挥在各个过程中的辅助管理能力 4、形象良好（整洁、端庄、优雅、成熟、智慧、 敏捷、乐观、热情、亲善、合作）的交际公 关能力 5、掌握多种技能的操作能力
商务秘书实务
商务秘书概述
商务秘书与商务秘书工作 商务秘书的素质要求 商务秘书的行为规范 商务秘书工作入门
文秘专业英语课件Unit 11.doc
文秘专业英语Entertaining ClientsUnit 11http://www.dutpg Study Objectives学习用英语了解客人娱乐方而的需求学习用英语向客人介绍娱乐活动内容了解欣赏剧院演出的基本礼仪掌握感谢信及投诉信的写作格式与规范Tips for Entertaining Your ClientsAs a secretary, maybe you are always thinking about how to entertain your clients so they remember you or your company, there are many ways to do this. Here are for your referenceG am e tickets or participating in outdoor sports are a tim e- proven strategy but not everyone likes sports.A dinner at a fency nestauiantisahv ays a potential deal clincherIndoor wcieation activities Like a special party or ball are en j)yed by som e people. Tips for Entertaining Your ClientsTry som etiling unusual^ like opera which may give your client an once-in-a- lifetime experience・ But the problem goes with opera is they don5t know what's going on when they attend a performance. All you have to do, really, is to select a good piece, find out all about it, and be your customer's guide. Instruct them before each act, tell them the story, explain about the moments they should pay especial attention to, throw in a couple of nuances and tips, relate some of the piece's history, etc .ContentsPart One Dialogues Part One DialoguesPart Two Useful Expressions Part Two Useful ExpressionsPart Three Simple Writing Part Three Simple WritingPart Four Exercises Part Four ExercisesPart Five Social Etiquette Part Five Social EtiquetteDialoguesSusan is asked to accompany the clients, Mr. and Mrs. Blair from USA to enjoy a famous Beijing Opera Performance — Farewell My Concubine at the White Swan Theater. Now they come in the theatre・Dialogue OneS: Susan Brown T: Tony Blair J: Jennie BlairS: This way, please. Mr. and Mrs. Blair.T: Oh, Ladies first.S: Thank you. Here we are. Take your seats please.Part 1 Part 2 Part 3 Part 4 Part 5DialoguesDialogue OnePart 1 Part 2 Part 3 Part 4 Part 5J: Susan, what5 s the name of tonights ?S: It's a famous traditional piece of Beijing Opera 一and in Chinese, it is called as ba wang bieTjT: What will the story tell us?S: The episode is set at the end of the Qin dynasty, which ran from 221 to 206 BC. Er-shi has lost control ofthe nation, and theoppressed people have taken up arms in rebellion against the evil ruler. Farewell My Concubine22.霸王别姬The despotic Emperor33.专制的暴君theatrical piece11.剧冃DialoguesDialogue OneThe countryas a few heroes emergedfrom the chaos to proclaim themselves kings. Among them, two great military leaders contended for supremacy, Xiang Yu, the King of Chu, and Liu Bang, the King of Han. In a crucial battle with his rival, Liu Bang, in 202 BC, Xiang Yu is caught in an encirclement. His troops run out of food, and when they hear their native songs sung by the enemy encamped around them they are convinced that their homeland has been occupied and their countrymen have joined Liu Bang.Part 1 Part 2 Part 3 Part 4 Part 5broke into separate spheres of power44.权利四分五裂DialoguesDialogue OneXiang Yu feels that the end is near and drinks with his favorite concubine Yuji forthe last time. Yujifor him.Then she cuts her own throat with his sword. , Xiang Yufights his way to the Wujiang River and, when all his men have fallen, takes his own life.T: Sounds like a beautiful, solemn and stirring epicS: That?s right.Part 1 Part 2 Part 3 Part 4 Part 5performs a sword dance55.表演舞剑Grief-stricken66.悲伤过度的DialoguesDialogue OneJ: Susan, it's said that Beijing Opera is your national opera, isrf t it?S: Yes, it is. And it is proclaimed by to be one of the world'sT: We once heard about it in the Chinatown of San Francisco, but actually we Americans know very little about it.J: What's more, its facial make-up, costumes, head-dresses, the singing and acting are very strange to us.Part 1 Part 2 Part 3 Part 4 Part 5UNESCO77.联合国教科文组织"Masterpieces of the Oral and Intangible Heritage of Human Beings8■8.人类口述和非物质遗产代表作DialoguesDialogue OneS: It^s understandable because Beijing Opera has such a long history than most of other operatic forms in China. It has been existing over 200 years.T: No wander it is so popular in your country.T: Susan, what does that painted face represent?Part 1 Part 2 Part 3 Part 4 Part 5DialoguesDialogue OneS: Oh, Painted face is called as• Each role, according to their sex, ageand disposition, is characterized by different designs. T: So the audience can easily tell what kind of character an actor is performing. S: Yes, you said it.J: Sounds so fantastic!Part 1 Part 2 Part 3 Part 4 Part 5“Jin" which represents a rough, frankcharacter in the opera. And female roles are called as u Dan^\ male roles are “Sheng：and clowns are "ChoiT99 •常代表剧中粗犷?率直的角色?女角儿被称为“旦",男角儿为“生"，丑角儿为DialoguesDialogue TwoPart 1 Part 2 Part 3 Part 4 Part 5Susan is asked to accompany the clients, Mr. and Mrs. Blair from USA to enjoy a famous Beijing Opera Performance 一Farewell My Concubine at the White Swan Theater. Now they come in the theatre.S: Susan Brown T: Tony Blair J: Jennie BlairS: Mr. and Mrs. Blair, both of you are , I guess maybe youare sport fans, aren't you?J: Yes, we are.Part 1 Part 2 Part 3 Part 4 Part 5in very good shape11.体形很好DialoguesDialogue TwoPart 1 Part 2 Part 3 Part 4 Part 5S: Mr. Blair, you must be very tired after these days' busy work at the exhibition. Would you like to relax yourself a little bit?T: That^s great. During the past four days, I have been up to my neck and Fm beat. What do you suggest?S: Do you like to do some setting-up exercises?T: God, youhave • Why not? Jennywhat's your opinion?taken my word right out of your mouth22 •你正好说出了我想说的话Dialogue TwoPart 1 Part 2 Part 3 Part 4 Part 5J: OK, Fd love to. But where shall we go?S: I am told there is a newly-opened modern recreational center in our city let's go.(After a twenty-minute drive, they arrive over there.)S: Here we are, come in please.J: Gosh, It，s so big inside.DialoguesDialogue TwoS: Yes, it's a with all the latestrecreational sportsapparatus — treadmills, leg extension, incline trainer, abdominal bench, calf, chestpress, cycling equipment, and that sort of things. And on the second floor, there aresome other special training rooms, like yoga aerobics, swimming-pool and karate, etc. T: Sounds so interesting. OK, come on, Susan and Jenny, let?s.Fll try from this cycling equipment firstly and I likethe feeling of riding bicycle.Part 1 Part 2 Part 3 Part 4 Part 5well-equipped gymnasium33.一个设施完备的健身房get to start working out44.开始做健身运动DialoguesDialogue TwoJ: Well, I prefer Yoga at this moment. You know, Fm a Yoga fan. How about you, Susan? S: Me too. But why do you like it so much?J: The majority of practitioners of yoga are primarily interested in improving health and fitness. But for the Indians, maybe their ultimate goals are toS: Getting physical immortality? Maybe it is just a good wish in their heart.(After one hour's exercises, they meet again.)Part 1 Part 2 Part 3 Part 4 Part 5get physical immortality5■5.达到一种永恒的身体健康状态Dialogue TwoJ: Hey, Tony! What^s your feeling now?T: Very good. But Susan, is there a sauna room here?S: Yes, there are two excellent saunas on the second floor. By the waytowels and finish sauna soap. And afterwards youcan relax with beer or soft drinks and some pastries in the After-Sauna Room, andenjoy the light music.T: Wonderful. Thank you for taking us to such a good place, You see, combining exercise with the diet may be the most effective way to lose weight.S: That5s right.Part 1 Part 2 Part 3 Part 4 Part 5there5 s a free supply of66俛费供应DialoguesNew Wordsaerobics [el5r[JbIksJ n.有氧操apparatu s [7 ApE5 relt [s]n.装置，器具calf [kB:f] n. 小腿训练机concubine l5kNkjubaIn]妾，妃子，情人costume [5kstju:mJ n.服装，剧装crucial [5kru:Fl] a. 关键的，决定性的despotic [dl5sptlk] a. 专横的，暴虑的emerge [i5m\:dV] v. 出现Part 1 Part 2 Part 3 Part 4 Part 5DialoguesNew Wordsencamp [In5kAmp] v.宿营，扎营encirclement [In5s\:klm[nt]n.包围epic [5eplk] n. 史诗,叙事诗gymnasium ldVIm5neIzilm]n.体育馆，健身房immortality [7ImC:5tAlEti]n.不朽intangible [In5tAndVEbl] a.无形的karate [k[5rB:ti] n.空手道practi ti oner [prAk5 tIF[n []n.联系者，从业者Part 1 Part 2 Part 3 Part 4 Part 5DialoguesNew Wordsproclaim [pr[5klelm] v.宣称rebellion [rI5belj[n] n.叛乱，反抗recreational[7rekri5eI[F[nl] a.休养的，娱乐的sauna [5sR:n[] n. 桑拿sphere [sfT[] n. 范围，领域stirring [5st\:rIN] a. 活泼的supre macy [su:5 prem [ si ]n.至高，主权sword [sC:d] n.剑，刀Part 1 Part 2 Part 3 Part 4 Part 5DialoguesNew Wordstheatrical [Wi5AtrIkl]a.戏剧的treadmill [5tredmll]n.踏车,跑步机-troop [tru:p] n. 军队yoga [5j[Jgll n.瑜珈abdominal bench 腹部训练椅be beat 累垮了chest press 胸部推举机cycling equipment 健骑机Part 1 Part 2 Part 3 Part 4 Part 5Dialogues New Wordsincline trainer legextension上斜跑步机腿部伸展机setting-up exercises sports apparatus up to one^s neck 健身运动体育器械忙得不可开交Part 1 Part 2 Part 3 Part 4 Part 5DialoguesWord Bankacrobatics and circus 杂技和马戏get in shape 做健身运动at the dancing hall 在舞厅at the bar 在酒吧at music hall 音乐厅at nightclub 夜总会at the theater / musical hall 在剧院/音乐厅bowling 保龄球billiards 台球snooker 斯诺克台球croquet 门球go kart 玩卡丁车go sightseeing 观光listening to symphony 听交响你；picnic 野餐spending holidays 度假Part 1 Part 2 Part 3 Part 4 Part 5DialoguesWord Banksurfing the internet 上网playing chess 下棋gymnastics 体操taking a walk and jogging 散步与慢跑boating and fishing 划船与垂钓mountaineering and rock climbing 登山与攀岩skating 滑冰hiking 远足singing Karaoke 唱卡拉OK squash 壁球watching circus performance 看•马戏表演visiting an art exhibition 参观艺术展览water sports and seaside games 水上和海滨游乐项冃whitewater rafting 水上漂流X-game 极限运动Part 1 Part 2 Part 3 Part 4 Part 5Useful Expressions城市人越来越喜欢上网吧？1 • The cyber cafe has won increasing popularity among city people. 听一场完美的音乐会或欣赏一场舞剧确实是一种令人难忘的经历？2.Enjoying a perfect concert or a dance-drama is really an unforgettableexperience.Part 1 Part 2 Part 3 Part 4 Part 5For Describing Recreational Activities人们在唱卡拉OK时是如此地投入以致于他们完全没有顾及别人的感受？3.When people sing Karaoke, they are so intoxicated with their own singing that they never care how others are feeling.Useful ExpressionsPart 1 Part 2 Part 3 Part 4 Part 5你可以去健康俱乐部进行瘦身运动，很多坐办公室的人都很热衷于它？4.You may get in shape at a health club, which is a popular activity for officeworkers.打高尔夫球是有钱人玩的一种很奢侈的运动？5.Playing golf is a luxurious form of recreation for wealthy consumers. 玩卡丁车是一种很刺激的运动？6.Go Kart is a very stimulating sport.For Describing Recreational ActivitiesUseful ExpressionsPart 1 Part 2 Part 3 Part 4 Part 5中国音乐很成熟也非常精彩，有着独特的风格和乐器？7.Chinese music is so mature and marvelous, which has unique style andmusical instruments.现在的年轻人都非常喜爱极限运动，因为他们都把它看成是在体力和脑力方面挑战自我的一种方式？8.X-games are really in vogue among young people because they take thegames as a way to challenge themselves, physically and mentally.For Describing Recreational ActivitiesUseful ExpressionsPart 1 Part 2 Part 3 Part 4 Part 5人们都喜欢与水亲近，水上运动能将他们带进碧蓝的水域?金色的沙滩?高高的椰子树林，让他们看到躺在五彩缤纷的遮阳伞下看日出？日落的皮肤黝黑的泳者？9.People love to be close to the water and the water sports bring them intothe blue water, the golden sand, tall coconut trees, dark-skinned swimmers under the shadow of colorful umbrella watching the sunrise and sunset.For Describing Recreational ActivitiesUseful ExpressionsPart 1 Part 2 Part 3 Part 4 Part 5喝茶能让人明冃？提神，饮茶的传统已完全融入到了儿乎每一个中国人的生活中?而商人和老人则是茶楼的常客？10.Drinking tea helps to improve eyesight and increase alertness, the customof drinking tea is deeply ingrained in almost every Chinese. But businessmen andthe elder are teahouse frequent visitorsFor Describing Recreational ActivitiesUseful ExpressionsTalking About Entertainments 你确实对流行咅乐很有欣赏力?1.You really have an ear for pop music. 我想你常常跳舞吧？2.I suppose you dance much.Part 1 Part 2 Part 3 Part 4 Part 5只是为了消遣一下？3.Just for entertainment.你需要去运动锻炼一下？4.You need to workout.Useful ExpressionsPart 1 Part 2 Part 3 Part 4 Part 5 我喜欢各种健身活动，像大多数的体育运动,去体育馆活动z类的事情？5.I like lots of different keep-fit activities like that 一most sports, going to thegym, that kind of thing.棒球是我最喜欢的体育运动?你最喜欢的是什么？6.Baseball is my favorite sport. What's your favorite? 我建议我们今晩我们去看一场拳击比赛，那会很精彩的？7.I suggest us to go to a boxing match this night. It will be a good fight. 我喜欢钓角和打猎，但是不喜欢游泳？8.I like fishing and hunting,but I don't like swimming. Talking About EntertainmentsUseful Expressions今天下午你有兴趣夕慈砺？9.Would you be interested in going to the horse races this afternoon?Part 1 Part 2 Part 3 Part 4 Part 5 你闲暇时做什么?你有什么爱好吗？10.What do you do for recreation? Do you have a hobby?Talking About EntertainmentsSample WritingSection 1: A Letter of ThanksAlways send notes or thank-you letters in the following situationsfor sym pathy letters, flow ers, or cardsto the hostess after a party thatw as hosted in your honorfor gifts that w ere received by m ailafter being entertained by your boss or your business pailnersgifts received during a hospital stay after being hosted as a hou seguest tornotes orgifts of congratulations.Part 1 Part 2 Part 3 Part 4 Part 5Sample Writing当收到表示同情Z意的信函?花束或者卡片时;当女主人专门为你举办了一个晚会时；当收到了邮寄的礼品时；当你的老板或者生意伙伴给你安排了娱乐活动吋；住院收到了礼物时；当被主人在家里款待时；当收到表示祝贺的便条或者礼物时？Part 1 Part 2 Part 3 Part 4 Part 5Section 1: A Letter of ThanksSample WritingSamplePart 1 Part 2 Part 3 Part 4 Part 5Dear Sirs,Having been guided on a tour of your St. Petersburg plant by Mr. Kingsley, I must say that I am thoroughly impressed with your operations and personnel. I don't believe I have ever viewed a more efficient, smooth running, and cost efficient program such as yours. I was particularly impressed with the procedure you have implemented to monitor quality control.Sample WritingSamplePart 1 Part 2 Part 3 Part 4 Part 5All of your employees were extremely courteous and went out of their way to explain various functions and answer my inquiries. I would be most appreciative if you would extend a special thank you from me to Mr. Kingsley for showing me every courtesy, including a delightful lunch at the Boards Club.I shall be presenting my findings to my associates on the 30th, and will let you know what develops.Yours sincerelyHenry SmithHenry SmithGeneral ManagerABC CompanySample WritingA report is divided into five areas:Terms of Reference: This section gives background information on the reason for the report. It usually includes the person requesting the report.Procedure: The procedure provides the exact steps taken and methods used for。
商务秘书实务Chapter 11 - Business entertaining
Check List
If any VIPs are arriving from out of town, arrange for them to be greeted and transported to and from their plane or train.
If music is needed during the banquet, the secretary should check every piece of musical composition to make sure it matches the atmosphere of the banquet.
Formal Business Entertaining
Location: 1) the company’s dining room 2) a restaurant
catering staff
•the type of meal required–hot, or cold •the number of people expected
Working lunches are often provided for meetings that are likely to continue all day.
Light snacks:
•sandwiches •hamburgers •tea •coffee •soft drinks
Chapter 5
Select a location for entertaining that meets your business needs _______________________.
Thinking …
• •
When you want to discuss confidential topics When you just want to know some clients better
年外经贸从业人员考试《国际商务秘书实务》过关必做习题集
作者介绍
这是《年外经贸从业人员考试《国际商务秘书实务》过关必做习题集》的读书笔记模板，暂无该书作者的介 绍。
谢谢观看
第十三章差旅管理
第十四章高级 1
会议管理
第十五章特殊 2
档案的管理
3 第十六章跨文
化商务沟通
4 第十七章商务
谈判实务
5 第十八章商务
公共关系
读书笔记
这是《年外经贸从业人员考试《国际商务秘书实务》过关必做习题集》的读书笔记模板，可以替换为自己的 心得。
精彩摘录
这是《年外经贸从业人员考试《国际商务秘书实务》过关必做习题集》的读书笔记模板，可以替换为自己的 精彩内容摘录。
目录分析
第一章国际商务秘书 概述
第二章国际商务礼仪
第三章办公室日常事 务管理
第四章商务文书运转 管理
第五章会议管 1
理工作
第六章档案管 2
理与信息工作
3 第七章商务沟
通与协调
4 第八章国际商
务谈判
5
第九章会计、 税务、金融、
国际贸易的基
础知识
第十章宴请礼仪
第十一章商务文书和 电子文件管理
第十二章办公室工作 中的时间管理
年外经贸从业人员考试《国际商务 秘书实务》过关必做习题集
读书笔记模板
01 思维导图03 目源自分析 05 精彩摘录目录02 内容摘要 04 读书笔记 06 作者介绍
思维导图
关键字分析思维导图
考试
办公室
考试
秘书
国际
实务
管理
商务
商务
国际 商务
差旅
国际
工作
档案
文书
商务谈判
税务
高级会议
《商务秘书实务》第3版B1课件Chapter 11 Business Entertaining
3.3 alcohol
• If you are the host, feel free to offer, but never force the issue and ask some guests why they do not drink.
• If you are requested to drink any alcoholic drink ,watch your intake and never drink too much.
1.1 informal business entertaining
• serving tea, coffee, drinks and snacks
(4) cookies should be on a separate plate
(5) There should be sufficient supply of snacks and drinks
(2) the area, china and utensils are kept clean
1.1 informal business entertaining
• serving tea, coffee, drinks and snacks
(3) A clean tray-cloth should be kept next to the teapot and hot water jug
• Meets your business needs (confidential or festive)
3.2 Food for less formal entertainment
• Choose a restaurant that has a broad enough menu to meet differing tastes
商务秘书实务教学大纲
《商务秘书实务》教学大纲一、课程说明（一）编制依据本大纲依据“非文秘各专业的专业教学培养方案”所编制（二）课程性质及任务本课程是非文秘各专业的基础课程之一。
通过本课程的学习，要求熟练掌握基本礼仪，能够熟练掌握办会、办文的能力。
（三）课程同其他课程的关系本课程与《经济文书实务》、《秘书学》等课程相辅相成。
（四）教学内容的设置本课程教学内容主要是根据非文秘各专业的专业教学的培养要求来设置。
（五）教学方法与教学手段的采用本课程主要采用讲解式、实训式的形式进行教学。
（六）教材的选用本课程所使用教材为文秘教研室自编教材。
（七）建议学时教学计划学时为56 ，建议学时可为70—72学时。
二、教学时数及分配表教学时数：56三、教学内容第一编商务礼仪第一章商务人员的个人礼仪（一）目的要求掌握商务人员在不同场合的各种礼仪，并能熟练应用。
（二）重点难点重点：行为举止礼仪。
难点；言谈的礼仪。
（三）理论内容第一节商务人员的仪容礼仪。
一、发型美化的礼仪二、面部美化的礼仪要求第二节商务人员的仪表礼仪一、正确的着装原则二、女士着装礼仪要点三、男士服装的着装要点四、男士着装的基本礼仪规范五、正确的佩带饰品第三节行为举止礼仪一、站姿、坐姿、行姿二、有效的手势语、蹲姿、目光、微笑第四节言谈的礼仪一、言谈的内在要求二、交谈中的礼仪和技巧（四）作业测验省略第二章办公室及公共场合礼仪（一）目的要求学习掌握办公室正确得体的礼仪。
（二）重点难点重点：办公室内的礼仪。
难点：特定公众场合的礼仪。
（三）理论内容第一节办公室礼仪一、办公室内的礼仪第二节特定公众场合的礼仪一、街道礼仪二、公车礼仪三、影剧院礼仪四、餐厅礼仪五、宴会礼仪六、舞会礼仪第三节对待校园公众的礼仪一、师生间的礼仪二、同学间礼仪三、课堂礼仪四、学生拜访老师时应注意的礼仪（四）实践内容在教室里以组为单位，设计办公过程中的综合礼仪展现。
第三章商业接待、拜访及会议礼仪（一）目的要求掌握商务人员接待的礼仪规范。
秘书实务第11章
(二)签约仪式的正式程序
• 1．接待入场
• 主办方秘书人员应热情接 待各方人员进入签约厅。 有礼貌地引导主签字人按 主左客右的位置入座，助 签人站立在主签人的外侧， 其他参加签约仪式的人员 依职务、身份高低为序， 客方自左向右，主方自右 向左，分别站立于各方主 签字人的后面。
2．正式签字
• 在签约仪式上，应遵 循“轮换制”原则， 即主签人首先签署己 方保存的合同文本， 而且各签首位，这样 使签约各方都有机会 均居于首位一次，以 示各方平等。然后再 交由他方签字人签字。
（二）会谈座位的安排
• 1.双边会谈 • 双边会谈通常使用长 方形或椭圆形桌子， 多边会谈采用圆形或 摆成方形。 • 宾主相对而坐，以正 门为准，主人占背门 一侧，客人面向正门。
• 2.多边会谈 • 多边会谈，座位可摆 成圆形、方形等。小 范围的会谈也可以不 用桌子，只设沙发， 双方座位按会见座位 安排。
• 一、宴请的目的
• 二、宴请的种类 • 三、宴请的筹划与组织
二、宴请的种类
• • • • • • • • • （一）宴会 1.正式宴会 2.便宴 3.家宴 （二）招待会 1.冷餐会 2.酒会 （三）茶会 （四）工作餐
三、宴请的筹划与组织
• （一）宴请的准备工作幻灯片 47
• （二）菜谱安排原则幻灯片 48 • （三）合理安排桌次席位幻灯片 49 • （四）宴请的过程
4．布置签约场所
• 在布置签约场所时，一般在厅内设置长方形签字 桌，桌面覆以深绿色的台布。桌后放两把椅子， 作为双方签字人员的座位。主签约人面对正门， 右为客人，左为主人。桌上摆放由各自保存的文 本，文本上端分别放置签字用的文具，文具前端 中央摆一旗架。如与外商签署涉外合同，需悬挂 双方国旗。总之，签约场所的布置要庄重、整洁。 地上可铺设地毯，并在大厅醒目处悬挂写有 “×××项目签字仪式”的横幅。同时，注意保 持签约现场空气清新、光线明亮。
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to greet guests as they arrive and see them as they leave. Generally speaking, her role is to help ensure that to help them to guests’ find their needs tables. are met and that they are comfortable at the get-together. to introduce them to each other when seeing any people standing alone.
Alcohol
Wine beer ____, ____, and liquor should be chosen before a formal lunch or dinner begins. If you are the host, feel free to offer force the issue. alcohol, but never ____
the manager
What will happen if we ignore the budget?
All arrangements for visitors will have to be made within a budget specified by the company.
Chapter 5
Formal Business Entertaining
Location: 1) the company’s dining room 2) a restaurant
catering staff
•the type of meal required–hot, or cold •the number of people expected
As the event nears and plans are solidified, regularly compare actual cost against estimation and make sure the budget is not exceeded.
Location of Business Entertaining
Paying for a Business Lunch/ Dinner
Make the payment at the charging counter. Do not allow the tab to linger on the table. Do not discuss problems about the bill with your supervisor or restaurant manager in front of your guests.
Sample Invitations
President and Mrs. Teddy Phil Lewis Request the pleasure of your company at a welcoming reception On Thursday evening, the thirty-first of January From seven until nine o’clock The Four Seasons Hall, China Hotel The favor of a reply is requested Black Tie
The Secretary’s
-- to assist generally -- to act as hostess
During the Event
The secretary’s role could be
If she acts as the hostess, she must be there
Check List
Prepare and send invitation cards, electronically or by postal mail.
Determine the menu and any special requirements, e.g. vegetarians.
Arrange the table layout and have your boss approve it. (Note: The principal guest should be seated on the chairman’s right-hand side.) Order place cards.
How to Write an Invitation
An invitation should list at least seven pieces of Information:
• •
•
• • • •
Names of party hosts or sponsoring organization; Type of event (celebration party, welcoming reception, business networking meeting, etc.); Date; Time; Place; RSVP phone number or reservation card; Any special dress requirements, if necessary.
If you are asked to serve, give visitors their tea of coffee ______________ first, and then serve the staff of your own company ___________________. Unless you are required to take notes or work as an interpreter, it will likely be appropriate for leave the room you to __________ after everyone is served.
These include tea, coffee, drinks, snacks, e.g. cookies.
The secretary organizes and supplies these to:
–
customers
–
–
clients
any other stakeholders
Chapter 5
Chapter 5
Check List
Arrange audio-visual equipment for speeches, if relevant.
Arrange for flowers and decorations, if necessary.
Arrange for entertainment, dancing, etc., if necessary. Order gifts, if necessary.
Chapter 11 Business Entertaining
Байду номын сангаас
Chapter 5
Do you think business entertaining is important?
Chapter 5
Informal Business Entertaining
Informal business entertaining consists of small conveniences
Select a location for entertaining that meets your business needs _______________________.
Thinking …
• •
When you want to discuss confidential topics When you just want to know some clients better
Exercising Tact in Conversation
Generally, you should steer clear of topics that can stir up passion or make any person feel uncomfortable. Don’t talk about these: Politics Acceptable subjects: Religion sports, entertainment, travel, home life, etc. Your own job Your employer’s part in the company Anything else that may be controversial
Check List
If any VIPs are arriving from out of town, arrange for them to be greeted and transported to and from their plane or train.
If music is needed during the banquet, the secretary should check every piece of musical composition to make sure it matches the atmosphere of the banquet.
Note：
When providing drinks and snacks, be sure to use good china. Also, ensure that the area, china and utensils are kept clean at all times. A clean tray-cloth should be kept next to the teapot and hot water jug.