商务函电基本知识
英语函电的基本知识点总结
英语函电的基本知识点总结一、函电的种类1. 询盘函电（Inquiry Letter）：指买方为了了解产品的情况、质量、价格等情况，向卖方发出的询问函电。
2. 报盘函电（Quotation Letter）：指卖方向买方回复询盘函电的信函。
3. 订货函（Order Letter）：指买方订购产品时写给卖方的信函。
4. 确认函（Confirmation Letter）：指买方收到卖方的报盘函电后表示同意、确认的信函。
5. 通知函（Notification Letter）：指在国际贸易交易中通知有关各方，一般都是以书面形式发出的通知。
二、函电的格式1. 信头（Letterhead）：函电顶端注明发信方名称、地址、电话、传真、电子邮件等信息。
2. 日期（Date）：标明函电发出的具体日期。
3. 称呼（Salutation）：包括称呼语和收信人姓名，一般用Dear Mr./Mrs. + 姓名。
4. 正文（Body）：表述主要内容，分段书写，内容清晰明了。
5. 结尾语（Closing）：一般用Sincerely, Cordially, Best regards等，后面跟发信人的签名。
6. 附件（Enclosures）：如果有附件需要在函电中标注。
7. 抄送（CC）：在需要抄送他人的情况下需在函电中注明。
三、函电的语言特点1. 准确明了：准确地传递信息内容，不含糊不清。
2. 礼貌用语：使用礼貌用语，如请、谢谢、感谢等。
3. 商务用语：使用商务用语，如offer, inquiry, confirm, order等。
4. 语法规范：注意使用正确的语法和拼写，避免出现错误。
5. 简练明了：用词简练、清晰，不使用复杂的词汇和句式。
四、函电的撰写注意事项1. 确定写作目的：在写函电之前，要确定写作目的和内容。
2. 留意对方文化：如果是国际贸易函电，需要留意对方国家的文化习惯和商务礼仪，如称呼和谦称的使用等。
3. 注意函电用语：使用准确的商务用语，避免出现歧义和误解。
商务函电的概念
商务函电的概念商务函电指的是商务活动中使用的书信交流方式，它是商务沟通的重要形式之一。
商务函电可以通过实体信函或电子邮件的形式进行，用于商业交流、商务合作、业务沟通、信息传递等方面。
商务函电的目的是为了建立和维持商务伙伴关系，促进商业活动的顺利进行。
通过商务函电，商务活动的参与方可以传达他们的意图、要求、建议和信息，并解决可能出现的问题。
商务函电的内容可以涉及各种商业活动，如洽谈合同、下订单、咨询产品信息、请求合作、处理投诉等。
商务函电的重要性体现在以下几个方面。
首先，商务函电可以提供正式和持久的记录。
与口头沟通相比，商务函电可以在书面形式上记录下来，并且可供日后查阅。
这对于商务活动中的重要决策、协议和约定至关重要，可以避免误解和争议。
商务函电的正式性也有助于确保各方对交流内容的认同和责任。
其次，商务函电可以提供清晰和准确的信息传递。
在商务沟通中，准确传递信息是至关重要的。
通过商务函电，可以更好地组织和概括信息，确保对方理解所要传达的内容。
商务函电还可以通过附件的形式传递详细的文件、报告和数据，提供更全面的信息支持。
第三，商务函电可以促进效率和灵活性。
商务函电可以避免商务活动中的时间和空间限制。
与面对面会议或电话交流相比，商务函电可以在任何时间和地点进行，对于跨时区和跨国际的商务合作尤为重要。
此外，商务函电可以让各方更好地准备和思考，避免即兴回答或决策，从而提高决策的质量和各方的满意度。
第四，商务函电可以促进信任和关系建立。
商务函电的书面形式可以加强对交流内容和对方承诺的明确性。
它可以帮助各方确立共同的商务目标和愿景，并作为建立商务伙伴关系的基础。
商务函电还可以展示组织的专业形象和对业务的认真态度，增加对方的信任感。
在撰写商务函电时，还需要注意以下几点。
首先，要确保语言简洁明了。
商务函电的目的是为了传递信息，因此使用简洁明了的语言可以提高信息传递的效果。
避免使用过多的专业术语和复杂的句子结构，使对方可以更容易理解。
国贸函电知识点
国贸函电知识点函电是国际贸易中非常常见的一种书信形式，它是商业沟通和交流的重要手段。
为了更好地理解和运用函电，掌握国贸函电的知识点是非常重要的。
本文将从函电的定义、格式、写作技巧以及注意事项等方面，逐步介绍国贸函电的知识点。
1.函电的定义函电是商务领域中书面交流的一种形式，它主要用于国际贸易中的商业往来和沟通。
通过函电，商务合作方可以明确表达双方的意见、要求和商业需求，从而促进合作关系的发展。
2.函电的格式函电通常包括信头、称呼、正文、结束语和署名等部分。
详细的格式如下：信头：包括发件人的名称、地址、电话和传真等联系方式。
称呼：写信人称呼收信人的方式，根据收信人的身份和称谓来决定如何称呼。
正文：函电的主要内容，要清晰明了地表达意见、需求和要求等。
结束语：表达写信人对收信人的问候或感谢等。
署名：写信人在函电末尾签名，并注明职位和日期等。
3.函电的写作技巧为了使函电更加清晰、准确和有效，以下是几个写作技巧：（1）简明扼要：函电需要简明扼要地表达主题，避免冗长和复杂的句子。
（2）逻辑清晰：函电的内容需要按照逻辑条理组织，确保读者能够迅速理解。
（3）客观中立：函电应该客观中立地表达意见和需求，避免使用主观情绪化的语言。
（4）准确无误：函电需要使用准确无误的语言和词汇，确保信息传达的准确性。
（5）礼貌用语：函电中需要使用礼貌用语，例如感谢、祝福和致以良好的祝愿等，以保持良好的商业关系。
4.函电的注意事项在撰写函电时，还需要注意以下几个方面：（1）语法和拼写：函电需要注意语法和拼写的准确性，避免出现错误。
（2）格式规范：函电需要按照规定的格式进行撰写，确保整体的专业性和规范性。
（3）敏感信息：在函电中，需要注意保护敏感信息的安全，避免泄露商业机密。
（4）及时回复：在收到函电后，需要及时回复对方，保持良好的沟通和合作。
总结：国贸函电是国际贸易中常见的书信形式，了解和掌握函电的知识点对于商务交流和合作至关重要。
商务函电复习资料
一、填写介词（25x1分=25分）Unit2Letter 1We know that you are one of the leading importers of light industrial products (1) at you end and take the pleasure (2) of addressing this letter to you (3) with the hope of establishing business relations with you.We specialize(4) in the exportation of Chinese light industrial products that have enjoyed great popularity in world markets.We enclose a copy of our catalogue(5) for your reference and hope that you would contact us if any item is of interest to you.Yours faithfully,Letter 2We have obtained your address(1)from a friend of mine in San Francisco and wish to enter (2) into business relations (3) with you.Your products are so attractive that we are confident (4) of securing large orders for you if your offer is competitive. We shall be obliged if you could send us quotations and sample books.We look forward (5) to your favorable reply.Unit3Dear Sirs, Letter 1We have now received(1) from the National Bank of Nigeria the information you asked(2) for in your letter of April 4.The Auto Engineering Co, Ltd. you mentioned is a private company run as a family group(3) by three brothers and was founded fifteen years ago. It enjoys a good reputation. As far as our information goes it is punctually meeting its commitments and a credit in the sum you mention would seem to be safe.We hope that the facts provided here will help you(4) with your evaluation of this company’s credit. Of course this information is confidential and is given without any responsibility(5) on our partYours faithfully,Dear Sirs, Letter 2We are Import Department of Guangdong International Trade Corporation. From a financial report we know you have business record(1) with Messrs. J. A. Smith & Co. Ltd. We have just received a letter from them who wishes to place a considerable order with us. As we have not done any business with them in the past, we should be much obliged if you would inform us, (2) in confidence, (3) of their financial and credit standing.Any information you offer would be greatly valued and treated(4) in absolute confidence(5) by us.Unit4Dear Sirs, Letter 1We are interested(1) in buying large quantities of Iron Nails(2) of all sizes and would be thankful if you could give us a quotation per metric ton CIF Lagos, Nigeria.It would also be appreciated if samples and a brochure could be forwarded to us.We used to purchase this article from other sources but we now prefer to buy from your corporation because we are given to understand that you are able to supply larger quantities(3) at more attractive prices. Besides, we have confidence(4) in the quality of Chinese products.We look forward to hearing from you(5) by return.Dear Sirs, Letter 2We acknowledge(1)with thanks the receipt of your letter dated March 11th enquiring about the possibility of selling your men’s shi rts, Tiantan Brand, in our market.(2) In reply, we wish to inform you that we are well connected(3) with major dealers in the line of textiles. There is always a ready market here(4) for men’s shirts, provided they are of good quality and competitive in price. Therefore, it will be appreciated if you will let us have your best firm offer, preferably by fax, and rush us samples by airmail. If your shirts agree(5) with the taste of our market, we feel confident of placing a trial order with you.Please give this enquiry your prompt attention.Yours Sincerely,Unit5Dear Sirs, Letter 1We confirm having received your enquiry of August 20(1) for our gold pens CIF London. Complying(2) for your request, we are making you a firm offer as follows:Commodity: Seagull Brand Gold PensSpecification: As per attached listQuantity: 1, 000 dozenPacking: In cartons of 100 dozen eachPrice: (3) at ￡24 per dozen CIFC5 LondonShipment: During October/ November, 2007.Payment: (4)by confirmed, irrevocable L/C.This offer is firm, subject(5) to your reply reaching us before September 1.Please note that we have offered you our most favorable price and thus we are unable to entertain any counteroffer.We are hoping that you will accept our offer as soon as possible.Yours faithfully,Dear Sirs, Letter 2Thank you for your letter of September 15th, 2007, and the inquiry enclosed for our White Rabbit pajamas.At your request, we are making you a firm offer(1) for 20,000 dozen women’s pajamas at USD 48.5 per dz. CFRC 5% Lagos(2) for shipment in March, 2010.Payment is to be made by confirmed, irrevocable L/C payable(3) by draft(4) at sight. This offer is firm subject to your reply reaching us within one week. The relevant sample and Catalog have been sent(5) by separate mail.Please note all the prices quoted are bottom prices and no counter-offer will be accepted. If you agree to the above, please make confirmation as soon as possible so as to enable us to make the necessary arrangements.We are looking forward to your early reply.Yours sincerely,Unit6Dear Sirs, Letter 1Re: chinawareWe have noted your fax (1) of October 10th, 2010, regarding the captioned goods and regret that our offer has not been accepted.We have to point out that your counter-offer is obviously (2) on the low side. The price we offered is entirely (3) in line(4) with the market level and has been accepted by many other customers. However, we now agree(5) to your interest to renew our offer till the end of this month and recommendYours faithfully,Dear Sirs, Letter 2We are in possession of your letter dated July 5th, 2010 offering us Jinling Brand automatic washing machine at USD 120 per set FOB Guangzhou inclusive (1) of our 5% commission.While appreciating the quality of your lines, we made a careful study of your offer. We find that your prices are too high to be acceptable. In fact, some suppliers are actually lowering their prices to push sales in the past three months. In order to make your product more competitive(2) in our market, we suggest that you reduce prices (3) by 10%. If you will agree to our counter-suggestion, regular orders (4) for large numbers will be placed. Otherwise, we would have to place our order elsewhere.Please let us have your E-mail confirmation(5) at your earliest convenience.Yours sincerely,Unit7Dear Madam or Sir: Letter 1We wish to refer(1)to the recent exchange of faxes and are pleased to confirm having concluded(2) with you a transaction of 30 metric tons(3) of groundnut kernels. Enclosed is our Sales Contract No. 345(4) in duplicate which we request that you please countersign and return one copy to us(5) for our file. We trust you will open the relevant L/C at an early date.As regards your requirement for Green Beans, we are working on this issue and will manage to let you have an offer some time next week.Yours sincerely,Dear Sirs, Letter 2We are pleased to have placed(1) with you an order(2) for 300 metric tons of Groundnut Oil. Our order sheet is enclosed and the relative credit will be opened within the next few days.Our buyers have agreed to allow partial shipments(3)for this order, which will enable you to make shipment(4) with the three months from April to June. We would appreciate it very much if you could try to make shipment in 3 monthly equal lots.It might interest you to know that all our buyers are among the leading dealers(5) of edible oils in this district. It is very likely that they might duplicate their order before the month is out.Your close cooperation will be highly appreciated.Sincerely yours,Unit8Dear Mr. Chen, Letter 1Thank you for your letter of 21st September 2010(1) in which you enclosed your price list and catalogue.As we find both quality and prices satisfactory, we are pleased to give you a trial order(2) for the following items(3) in the understanding from stock(4) with the price named. ……(order form)Since our customers urgently require all these items, We hope you will make delivery(5) at an early date.Your quick answer would be appreciated.Sincerely yours,Dear Mr. Snyder, Letter 2We refer(1) to your fax of July 30th, 2010 regarding the repeat order(2) for Garment.We regret that we are unable to fill your order, as our manufactures are heavily committed (任务满了). We will, however, keep your order and as soon as we are(3) in position to accept new orders we will contact you by fax.(4) with regard to stock lines, we are enclosing a list(5) for your information. Should you beSincerely yours,Unit9Dear Mr. James, Letter 1We refer (1) to your Contract Number 368 covering lumber(2) in the amount of $8,000 and Contract Number 369 (3) for iron pipes (4) in the amount of $7,000.Since both the contracts are less than 10,000 (5) in value, we would like you to accept D/P as the term of payment.We hope that this arrangement will meet with your approval and look forward to your early reply.Yours Sincerely,Dear Mr. Medway, Letter 2We have received your letter in which you ask for an easier term(1) of payment.In consideration of the very pleasant business relationship we have had with your firm for more than 15 years, we have decided to agree (2) to your suggestion. We shall, therefore, in future draw (3)on you (4) at 60 days, documents (5) for acceptance, and trust that this term will suit your requirements.We hope that our concession will result in a considerable increase of your orders. We can assure you that we will always try our best to execute them to your complete satisfaction.Sincerely yours,Unit10Dear Sirs, Letter 1Thanks for your order(1) for our men’s shirts of December 12. We would like to recommend to you our latest package(2) of the order, which is strong and economical.We pack our shirts in a polythene（聚乙烯）bag and then(3) to a cardboard box, one dozen to a carton. Each carton is lined (4) with a polythene sheet and secured by overall strapping（用带子捆绑）, so that the content is protected (5) from dampness.We await hearing from you and wonder if our suggestion meets your requirements.Yours faithfully,Dear Sirs, Letter 2Re: Order 668Thank you very much(1) for your letter dated Aug. 1. We have immediately passed the information onto our clients who are now actively working(2) on your counter price.Meanwhile, our clients wish to know the details of the packing of your lotus nuts, i. e.A. How are the goods packed and packaged? Are they suitable(3) for marketing in supermarkets?B. What measures will you take to protect the goods from dampness or rain?C. What measures will you take to prevent the inner packing(4) from being torn apart?Please provide us with any information regarding the above(5) by return mail. We look forward to hearing from you soon. Sincerely yours,Unit11Dear Sirs, Letter 1We are glad to learn (1) from your letter that you have accepted our order(2) for two sets of digital recording equipments. The remittance will be sent (3) to you(4) in a few days.Since the transaction is made (5) on FOB basis we will advise you of the details of the shipment arrangement after our booking shipping space.Yours faithfully,Dear Sirs, Letter 2(1)With regard to our order No.123 we have still not obtained any news about the shipment from your end since issuing of the L/C seven weeks ago.of the goods we ordered and have been pressing us (3) for a punctual delivery. (4) under the circumstances we will be least likely to extend the L/C if you fail to deliver the goods within the validity. We look forward to receiving your consignment (5) without delay.Yours faithfully,Unit12Dear Sirs, Letter 1We wish to insure the following leather shoes(1) with the PICC (2) against WPA including TPND and FWRD (3) for the amount of US$ 3,000.These goods are now lying(4) at Deck No.3 Huangpu Port of Guangzhou, waiting to be shipped(5) by S.S. Morning Star due to sail for Antwerp (安特卫普，荷兰港口) tomorrow morning.Could you cover the insurance for the above goods, on our behalf, with Guangzhou Branch of the PICC immediately?Yours faithfully,Dear Sirs, Letter 2This is to acknowledge the receipt(1) of your letter asking us to cover the leather shoes(2) from Guangzhou(3) to Antwerp on behalf of you.We have gone through all the insurance procedures with the PICC Guangzhou Branch. The premium is(4) at the rate of 0.8% of the declared value against the risks you demanded. The insurer is preparing the policy and will send to you(5) with one day or two. And they have confirmed that the consignment is held covered as from today.Yours faithfully,Unit13Dear Sirs, Letter 1Thanks for your prompt execution (1) of our order No.432.We regret having to inform you that, (2) on checking, we found that the shipment was 200 Kilograms short delivered which can be evidenced (3) by the survey report enclosed.As the sales season is coming very soon, please send us the short –shipped goods without delay. At the same time please accept our claim (4) against you for our loss amounting (5) to US$2,000 plus the inspection fee.Thank you in advance for your cooperation.Yours faithfully,Dear Sirs, Letter 2We are (1) in receipt of your letter of 10th July and regret to note your complaint respecting the Woolen Goods we sent you by s. s. "Dongfeng".We have looked (2) into the matter in our records, and so far as we can find, the goods in question were in first-class condition when they left here, as was evidenced by the Bill of Lading. It is, therefore, quite obvious that the damage complained (3) about must have taken place in transit. In the circumstances, we are apparently not liable (4) for the damage and would advise you to claim(5) against the shipping company who should be held responsible.At any rate, we thank you for bringing this to our attention and if you feel it necessary we shall be pleased to take the matter up your behalf with the shipping company concerned.Yours faithfully二、信件填单词（15 x 1分=15分）Unit2Dear Sirs,Thank you for your letter of August 20, (1)informing us that you are (2)interestedTo give you a general idea of the goods we are (3) dealing in, we are sending you by air a complete set of our (4) sample books together with full (5) details of our export prices and trade terms, which we hope will reach you in due course.Our goods are enjoying fast sales in many countries for their fine (6) quality and reasonable (7) prices in spite of the rise in the cost of raw materials. We are glad to say that all the goods listed in our sample books can be supplied from sock and (8) according to your specifications.Should any of the (9) items be interesting to you, please don’t fail to send us your specific (10) inquiry upon receipt of which, we will make an offer by e-mail.Yours faithfully,Unit3Dear Sirs，(1) Referring to your letter of November 2, the corporation you mentioned is one of the most responsible textile merchant. It was (2) established in 1931, provided high-quality merchandise for us for more than 20 years. Their goods are moderate in (3) cost and excellent in (4) qualityWe believe you could trade with them securely. Certainly, it's our personal (5) object , for the business negotiation of you, without any (6) responsibility on our (7) part .We wish you are (8) satisfied with the above (9) information , and we hope it will help you to make the (10) decision .Yours faithfully,Unit4Dear Madam or Sir:We have read your (1) advertisement in International Trade and are glad to know that you are one of the (2) leading exporters of silk blouses in China. We are (3) interested in the goods and would like to be informed of the (4) details of your various types, including sizes, colors and prices.We are large (5) dealers in silk garments, having over 15 years’experience in this particular (6) line of business. Silk blouses of good quality and moderate prices command a good sale (销路好，畅销) in our (7) market .When (8) replying , please state the terms of payment and the discounts you would allow on purchases of (9) over 100 dozen of individual (10) item .We look forward to your early reply.Yours Sincerely,Unit5Dear Sirs,Thank you for your letter of March 6th, 2007, (1) inquiring for our tape recorders and your desire to enter into direct business relations with us.As requested, we are sending you our(2) quotation sheet covering the types in which you are interested. Unless otherwise stated, all the products can be supplied within four weeks after (3) receipt of your order. The prices listed are (4) subject to our final(5) confirmation . On an order exceeding 10,000 sets, we usually allow a 3% quantity(6) d .Some latest (7) catalogue s and (8) brochure s have also been sent to you under (9) separate cover for your reference. Should any of the items be suitable for your market, please let us know. As soon as your specific inquiry is received, we will make you an offer immediately.Your early reply will be much(10) appreciated .Dear Madam or Sir：Thank you for your (1) offer of February 20th, 2010 and the Teddy Bear sample you kindly sent us.In reply, we (2) regret to say that we can not accept your offer at your (3) price . You may be aware that some products of Indian origin have been (4) sold here at a (5) level about 10% lower than yours. We do think that the quality of your products is better, but the (6) difference in price should not be so big. Meanwhile, thecurrent market is also weak. To conclude this (7) transaction , we make a (8) counter-offer as follows: Teddy Bears as the (9) sample sent to us on February 20th, 2010, US$ 8 per piece CIF London, other terms and conditions as per your letter of February 20th, 2010.We await your early (10) acceptance .Yours faithfully,Unit7Dear sirs,We are pleased to receive your (1) order of September 5th, 2010 for Shanghai printed pure silk and welcome you as one of our(2) customers .We(3) confirm supply of the Shanghai printed pure silk at the prices (4) stated in your letter and are arranging for(5) shipment next week on s. s. "Dongfeng". When the goods reach you, we feel confident that you will be completely (6)satisfied with them.As you may not be aware of the wide(7) range of goods we deal in, we are (8) enclosing a copy of our(9) catalogue and hope that our handling of your first order with us will lead to(10) further business between us and mark the beginning of a happy working relationship.Yours sincerely,Unit8Dear Ms Jennifer,We appreciate your letter of September 20th, 2010 together with your (1) order Noumber 38 for 300 tons of garlic.We are pleased to (2) accept your (3) terms and conditions. (4) Enclosed please find our Sales (5) Contract Number 333 in (6) duplicate . Please sign one copy and (7) return to us for our (8) file .We wish to point out that a letter of credit in our favour should be opened before October 20th, 2010.We appreciate your cooperation and trust that the shipment, which is to be (9) dispatched after receipt of the relevant L/C, will result in your (10) entire satisfaction.We look forward to your quick reply.Sincerely yours,Unit9Dear Madam or Sir:We wish to (1) inform you that the goods (2) under L/C Number 46 have been (3) ready for quite some time. According to the (4) stipulations in the foregoing sales confirmations, (5) shipment is to be made during May/ June, However, we have not yet (6) received your L/C even though you promised to (7) establish it immediately after signing the (8) S /C . We must (9) point out that unless your L/C reaches us by the end of this month, we will not be able to (10) effect shipment within the stipulated time.Please look into this matter and let us have a reply without delay.Yours sincerely,Dear Sirs,We (1) refer to our order No. 12 for TV sets, which you are going to use cardboard (2) boxes to pack.We are afraid that cardboard boxes are not (3) strong enough for transportation by (4) ship , so we propose that the consignment be sent by (5) container service. What’s more, soft packing stuffing material(柔软的填充物) should be used all (6) around the machines, not just under and over. This kind of packing does not (7) cost more, and it can effectively (8) prevent the goods from being damaged by (9) rough handling. We believe these precautions are necessarily taken into (10) account .We hope to receive your letter of confirmation soon.Yours faithfully,Unit11Dear Sirs,In (1) reply to your letter urging the shipment, we (2) regret being unable to ship the 10 containers of Chinese cotton toys by direct steamer.The direct steamers are very rare from here to your (3) port and the shipping space has been fully (4) booked up to the end of the month after next. Therefore we would suggest that you (5) permit us to ship via Hong Kong and such arrangement will result in the (6) punctual arrival of the cargo.We hope you can (7) understand that we are not the only exporter who has the difficulty in (8) obtaining shipping space.We look forward to (9) receiving your early confirmation on this (10) issue . Yours faithfully,Unit12Dear Sirs,Thank you for your letter of August 20, informing us that you are ready to (1) insure 500 cartons of coffee mugs against All Risks and (2) Breakage .As we know the (3) fragile goods such as glassware and chinaware is (4) insured against the risk of breakage at a (5) rate as high as 5% of the insured value. And the (6) insurer does not accept claims for loss less than 5% of the entire (7) consignment . Therefore occasional minor breakage which possibly occurs will not be compensated for. In my opinion serious breakage can doubtlessly be avoided so long as special care is given to the (8) packing and handling of the goods. We believe that the (9) coverage of All Risks is enough.Thank you anyway for bringing up the matter to our consideration and we are looking forward to receiving your shipping (10) advice timely.Yours faithfully,Unit13Dear Sirs,Thank you for your letter of August 20 informing us of the timely arrival of the (1) shipment of the cargo as per order No. 321 at your port. Meanwhile we learned with great (2) regret that case No.12 did not (3) contain the goods you ordered.We immediately went (4) into the matter and found that the delivery of wrong goods was due to an (5) error on the part of our packing staff. Please accept our (6) apology for the trouble incurred.Now we have arranged for the right goods to be (7) delivered to you at once. Relevant (8) dovuments will also be mailed to you as soon as they are prepared. The wrong pieces will be returned to us on the next available steamer for our (9) accout , but it is preferable that you (10) dispose of them in your market.Yours faithfully,三、英译汉（5x2分=10分）Unit2(1)Commercial Counselor’s Office 商务参赞办公室(2)Industrial Chambers 行会(3)business line 业务范围(4)with a view to (doing) sth. 本着做……的意愿；以…为目的(5)Enclosed is (are) our…/ We enclose our…随函附寄……(6)a (wide/full) range of 一(全)系列(7)at your end / in your place (area, district) 在你处（地）(8)Please (don’t hesitate to) let us know / inform us. 务请告知。
商务函电
正文
麻烦你 would you pls 同意 be agree with 不同之处 quite differently on 我坚信 I have confidence in 我认为**优势在于 I think **has more advantages 选择—更合适 it is more advisable to choose ** 供您参考 for your ref/ considerations 我保证 we guarantee that 尽最大的努力 try one’s best / make every effort/do one’s almost 任何的延误 any delay in
4.简洁
用简洁朴实的语言来写信函，让您的信函读起来简单，清楚， 容易理解。 用常见的单词，避免生僻或者拼写复杂的单词。一个单词可以 表达，就不要用词组。 多用短句,更容易理解。少用“and”，“but”，“however”， “consequently”这些让句子变得冗长的连词。 在同一封信函里，不要使用多个相同含义的单词。 比如，您前面写了“goods have been sent”，那后面再提到这 件事时就不要再用其他单词如“forward”“dispatch”等。因为这 样写会误导您的读者无谓地去考虑这些词之间是否另有含义。
四.范文
1. 对延迟交货的致歉
Subject : Apology for late delivery
First of all, we deeply apologize for delay in shipment.We have contacted the shipping company and have found out that they are on strike. The goods are still on board.We arranged today for another company to deal with the shipment of your order quickly. It will be shipped in a few days. I will advise you as soon as I have received new information. Once again. I am really sorry for any inconvenience caused by this situation.
商务函电复习材料
商务英语函电复习资料一．英译汉1.Pleasefurnish us with your samples of Rayon Handkerchiefs closest i n designs and qualitytothose we enclose here.请提供在花样和质量上与随函所附样品最近似的人造丝手帕样品。
2.In order to giveyou someidea of variousqualitiesof Handicrafts we carry,we have pleasurein sendingyou by one catalogueand a fewsamples for your perusal.为了使贵公司对我们所经营的各种手工艺品质量有所了解，现寄去目录一份，及几份样品供参阅。
3.We have extensive salesnetwork for this line of goods,we are confident that wecansellyourproducts at thelowest prices.我方对该货物拥有广阔的销售网，确信能以最低价卖给贵方。
4.We have excellent connectionsin the trade and are fully experienced with theimport business for thetypeof product.我方在贸易界有着极好的关系，并且对该类产品有丰富的进口经验。
5.In recentyearsthe company hasexperienced a serious difficultyin financeand delayedin executingtheir normal payment.We would suggestyou to pay more attention to the businesswith them. However,this is just our personal opinionand we wishyou to make further information.近年来该公司因经历几次财务困境而拖欠正常付款。
商务行业商务函电格式
商务行业商务函电格式一、引言商务函电是商务行业中常用的沟通工具，具有正式、规范的格式要求。
本文将介绍商务行业常用的商务函电格式，以便提高沟通效率和专业形象。
二、信头商务函电的信头是信函的开头部分，包括发信人和收信人的信息。
其格式如下：发信人信息：公司名称地址电话传真电子邮箱日期收信人信息：公司名称地址电话传真电子邮箱三、称呼商务函电的称呼应根据收信人的身份和职位来确定。
常见的称呼有：先生/女士：用于对个人的称呼。
尊敬的先生/女士：用于对高级职位或重要客户的称呼。
尊敬的某某公司：用于对公司的称呼。
四、正文商务函电的正文应简洁明了，内容要点突出。
正文的格式如下：1. 开头段落开头段落应简要说明写信的目的和背景，引起收信人的兴趣。
2. 主体内容主体内容是商务函电的核心部分，应包括具体的请求、建议、安排等。
可以根据需要分成多个段落，每段落只包含一个主要内容。
3. 结尾段落结尾段落应总结信函的主要内容，并提出进一步的行动或期待对方的回复。
五、落款商务函电的落款应包括发信人的姓名、职位和联系方式。
格式如下：谨启发信人姓名职位公司名称地址电话传真电子邮箱六、附件如果商务函电有附件，应在信函的末尾注明，并列出附件的名称和数量。
七、示例以下是一封商务函电的示例：发信人信息：ABC公司地址：XXX街道XXX号电话：XXX-XXXXXXX传真：XXX-XXXXXXX电子邮箱：***********日期：XXXX年XX月XX日收信人信息：XYZ公司地址：XXX街道XXX号电话：XXX-XXXXXXX传真：XXX-XXXXXXX电子邮箱：***********尊敬的XYZ公司：我公司计划举办一次商务交流会议，希望邀请贵公司参加。
该会议旨在促进商务行业的交流与合作，共同探讨行业发展的机遇和挑战。
会议时间：XXXX年XX月XX日会议地点：XXX会议中心我们诚挚邀请贵公司派出代表参加此次会议，并与各位行业专家和企业家共同分享经验和见解。
英语商务函电
英语商务函电
摘要：
一、商务函电概述
1.商务函电的定义
2.商务函电的重要性
3.商务函电的分类
二、商务英语函电的写作技巧
1.格式规范
a.信头
b.日期
c.收件人地址
d.称呼
e.
正文：
英语商务函电是在商务活动中，通过书面形式进行沟通的重要工具。
商务函电不仅有助于企业与客户、供应商等建立和维护良好的关系，还能为企业节省成本、提高工作效率。
因此，掌握商务英语函电的写作技巧对于从事国际贸易、商务管理等相关领域工作的人员具有重要意义。
商务英语函电的写作技巧包括格式规范、语言表达以及熟悉各类商务函电的实例。
首先，商务函电的格式要求严格，一个完整的商务函电应包括信头、日期、收件人地址、称呼、正文、结尾、签名等部分。
此外，商务函电的语言
表达要求简洁明了、礼貌得体，并能够熟练运用专业术语。
避免使用过于口语化的表达，以免给收件人带来不必要的困扰。
在实际工作中，商务英语函电的类型多种多样，如询盘/报价、订购/确认订单、支付/催款、投诉/索赔、邀请/回复邀请、求职/招聘等。
通过对这些常见商务函电类型的实例进行分析，可以更好地了解商务英语函电的写作要点，提高写作能力。
为了提高商务英语函电写作能力，我们可以采取以下措施：多阅读优秀商务英语函电范文，学习他人的写作方法和技巧；结合实际工作场景进行练习，提高自己的实战能力；参加相关培训课程，系统学习商务英语函电的知识和技能；寻求专业人士的指导，以便更快地掌握商务英语函电的写作技巧。
总之，商务英语函电在商务活动中发挥着重要作用。
掌握商务英语函电的写作技巧，有助于提高工作效率，为企业创造更多价值。
国际商务函电知识点总结
国际商务函电知识点总结国际商务函电是指在国际贸易中，通过书面形式进行商务沟通的方式。
它是国际商务往来过程中非常重要的一部分，能够有效地促进交易双方之间的沟通和合作。
因此，掌握国际商务函电的写作技巧和注意事项对于开展国际贸易业务具有重要意义。
本文将从函电的形式、内容、语言、文化差异等方面对国际商务函电的知识点进行总结。
一、国际商务函电的形式国际商务函电包括信函、电报、传真、电子邮件等形式。
不同形式的函电在国际贸易中有着不同的应用场合和特点。
1. 信函在国际贸易中，书面信函是最常见的一种形式。
信函主要分为正式函件和非正式函件两种。
正式函件一般采用正式的格式，包括抬头、称呼、正文、结束语和签名等内容；而非正式函件则可以更加灵活，不受严格的格式限制。
在国际商务中，信函通常被用于正式的商务文件、往来函件、邀请函、介绍函等。
2. 电报电报是一种通过电信网络进行传输的书面通讯方式。
在国际贸易中，由于它的快速和安全性，电报常常被用于紧急情况下的通讯，如订单变更、紧急交易通知等。
然而，由于电报收发需要特殊设备和条件，所以在现代国际贸易中已经逐渐被其他电子通讯方式所取代。
3. 传真传真是一种通过电话线传输图片和文本的通讯方式。
在国际贸易中，传真可以用于发送合同、证件、报价单等文件，它能够快速传输文件并保障文件的完整性，但由于传真机的使用需要专门的设备，因此在现代国际贸易中也越来越少被使用。
4. 电子邮件电子邮件是目前国际商务中最常见的书面通讯方式。
它的使用方便、快捷、成本低廉，能够发送文本、图片、文件等不同形式的信息，因此在国际贸易中得到了广泛的应用。
电子邮件一般可以用于下订单、询价、报价、合同讨论等各种商务事务。
二、国际商务函电的内容国际商务函电的内容应该包括函电的开头、正文和结束语等部分。
1. 函电的开头函电的开头应当包括日期、抬头、称呼等内容，可以根据不同的正式或非正式通讯形式适当调整。
日期：在写信的时候，务必注意写明日期。
商务信函基本知识
完整（completeness） 完整（completeness）
LOGO
具体原则是指信函中涉及的内容要言之有物，信息要详实具体、 具体原则是指信函中涉及的内容要言之有物，信息要详实具体、 丰富生动，表达要完整。商务信函写作中注意避免类似： 丰富生动，表达要完整。商务信函写作中注意避免类似：soon, 等笼统的、含混不清的表达法。 at an early date, good, nearly 等笼统的、含混不清的表达法。 例如： 例如：I will send the samples to you soon. 就不如 I will 如果能再具体， send the samples to you in two weeks. 如果能再具体， 那就更好了，例如 I will send the samples to you next 那就更好了， Monday.
开头/结尾应酬语 开头 结尾应酬语
开头应酬语
您好/久仰/惠书敬悉 ，不胜感激
具体指姓或全名 的尊称
拜托之处’将不胜感激/ 敬候佳音
LOGO 商务信函基本格式
祝颂语
三 信 尾 部 分
署名 日期
附注 LOGO 商务信函基本格式
祝颂语
附注
恭祝、顺颂 、商祺、金 安、生意兴 隆
标注附件、 补述、抄送 ENC/P.S./C. C
LOGO 商务信函基本格式
• 一般英语商业书信从结构上可分为以下几个部分： 一般英语商业书信从结构上可分为以下几个部分： • 信头、 封内地址、称呼、事由、 信头、编号和日期 、封内地址、称呼、事由、 信文、结尾语、结尾礼词、签名、其他(附件 、 信文、结尾语、结尾礼词、签名、其他( 注意事项、副本抄送、附启）。 注意事项、副本抄送、附启）。
外贸函电课件Unit1-商务信函的基本知识
•
④对外公函中对收信人的称呼，可用 Gentlemen （而不是 Gentleman），Dear Sir (s)和 My dear Sir(s)等。Gentlemen 之前不 能加 Dear， 后面也不能带姓名。用 Sirs 时，前面常用 Dear 一词， 但也可单独用 Sir。若收信人是妇女，则无论已婚或未婚，都可单独 使用 Madam 或其复数 Mesdames。 • ⑤对外国高级官员的称呼，如国家元首、政府首脑、部长、大使、 公使和特使等，可用（Dear）Sir， （Dear）Mr. Chairman，（Dear） Mr. Premier， （My dear）Mr. Ambassador，Your Excellency （复 数为 Excellencies）。 • ⑥对君主制国家的国王和皇帝等男性君主，可以 Sir 称呼，对女 王、女皇和皇后等女性君主，可用 Madam 称呼。有时也用 Your Majesty 称呼以表示。客气和尊敬Your Majesty 可兼指男性和女性， 其复数为 Your Majesties。 • ⑦对王室成员，如太子、王子、亲王和公主等，一般可用（Dear） Sir 或（Dear）Madam 但在正式尊称时，一般用 Your Highness (复 数为 Highnesses)。
• 2、语气语调 • 由于您写的信函都是有其目的性的，所 以您信函里所采用的语气语调也应该符合 您的目的。在写之前先不妨仔细考虑一下， 您写这封信函是想达到一个什么样的目的， 您希望对收信人产生一种怎样的影响呢？ 是歉意的，劝说性的，还是坚决的，要求 性的。这完全可以通过信函中的语气语调 来表现
• 3、礼貌 • 我们这里所说的礼貌，并不是简单用一些礼貌 用语比如your kind inquiry, your esteemed order 等就可以的。而是要体现一种为他人考虑，多体 谅对方心情和处境的态度。如果本着这样的态度 去跟别人交流，那么就算您这次拒绝了对方的要 求，也不会因此失去这个朋友，不会影响今后合 作的机会。 • 特别要注意，当双方观点不能统一时，我们首 先要理解并尊重对方的观点。如果对方的建议不 合理或者对您的指责不公平时，请表现一下您的 高姿态，您可以据理力争，说明您的观点，但注 意要讲究礼节礼貌，避免用冒犯性的语言。
国际商务函电总复习
Unit 2 Establishing Business Relations一、填空business negotiate expand step establish relationsA letter to business is a piece of writing to find and witha new partner. It is the first for a company to its business.（A letter to establish business relations is a piece of writing to find and negotiate with a new business partner. It is the first step for a company to expand its business.）二、连线搭配quotation/make offers 1、交易会enclose 2、出口商extend 3、附上exporter 4、扩展fair 5、报价（53421）三、汉译英1. 我们从驻伦敦的商务参赞处得知，你公司有兴趣与我们进行交易。
We've come to know your name and address from the Commercial Counselor’s Office of the Chinese Embassy in London.2. 为了使你们对我们可供出口的各类纺织品有一个总的概念，随信寄上样本和价格单各一份，供你们查阅。
To give you a general idea of our various kinds of Textiles available for export, we are enclosing a samples book and a price list for your reference.3. 本地的中国银行国外部推荐你公司有兴趣与一家中国公司建立贸易关系，以推销你们的轻工业产品。
外贸函电第二版-Unit 01 英文商务信函写作的基本知识
Unit 1 Fundamentals of Writing English Business Letters 英文商务信函写作的基本知识
2
1.1 Introduction（简介）
目的：掌握商务信函的写作要求、写作原 则、以及信封和信函的基本构成和行文要 求。
3
1.2 Requirements for Business Letter Writers （商务信函的写作要求） 要写成功的商务信函，需要起草人具备以下条件： （1）精通英语（Good command of English） （2）通晓外贸理论和实务（Knowledge of business theory and practice） （3）通晓术语（Knowledge of technical terms） （4）通晓人的心理（Knowledge of psychology） （5）熟悉推销艺术（Skills in salesmanship）
如：Mr. John Smith, Page 2, June 3, 2005
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8. 信尾客套语（Complimentary close） 信尾客套语是一种礼貌，是结束信函的正式方式，类似中 文信函中的“此致，敬礼”等。
常用的有：Sincerely, Sincerely yours, Yours sincerely, Best regards；更亲切一点的有：Cordially, Cordially yours；再正式一些的有：Yours truly, Respectfully yours, Yours faithfully。
4
1.3 Seven Guidelines of Writing English Business Letters（英文商务信函写作七原则）
商务函电的基本格式与构成
商务函件的定义和基本要求 商务函件的基本构成 商务传真的注意事项 电子邮件的格式 商务函件的常用表达
返回
第一课 商务函件的定义和基本要求
• 商务函件就是在实际商务活动中使用的文件的总称。包括用以传递信 息、处理商务事宜以及联络和沟通的信函以及电子文书等。包括信函 、电报、传真以及电子邮件。
• 商务函件从广义上分， 可以分为“社内函件” 和“社外函件”。 • “社内函件” 指的是公司企业内部， 用于联络、传达、报告、指示
• 下图就是商务函件的主要构成部分。
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第二课 商务函件的基本构成
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第二课 商务函件的基本构成
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第二课 商务函件的基本构成
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第三课 商务传真的注意事项
• 在商务活动中， 经常需要把重要的文件第一时间传递到异地， 邮寄 的方式满足不了快速传输的需求， 而通过电子邮件传输， 有的时候 较难引起对方的重视， 在邮件发送过程中也可能存在不留神发给不 相关人士的风险。所以，传真这种方便快捷又可以将文稿“原汁原味 ” 地发送给对方的方式受到了人们的欢迎。
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第五课 商务函件的常用表达
• 商务函件的内容虽然千差万别， 但是有的部分是有现成的语句可以 套用的。
• １.「件名」要让对方马上知道函件的内容。因为公司里的每个人负 责的项目可能不是一个， 所以每天要收到几封甚至十几封、几十封 函件， 如果「件名」清楚明确， 收件人可以以此判断此函件的紧急 性、重要性等， 便于商务活动的顺利开展， 同时， 发件人也会给收 件人留下“工作专业性强” “为对方着想” 这样的印象。
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第一课 商务函件的定义和基本要求
外贸英语函电---完整版知识点汇总
外贸英语函电---完整版知识点汇总外贸英语函电是指国际贸易活动中使用的一种书信形式，用于与国外客户或供应商进行沟通和交流。
函电的内容通常包括询价、报价、订单、合同、付款、验货等方面的内容。
外贸英语函电的写作需要一定的专业知识和技巧，下面是关于外贸英语函电的一些常用知识点汇总。
一、函电的格式1. 抬头：写信者和收信者的名称、地址、联系方式等信息。
2. 称呼：写信者对收信者的称呼，如Dear Sir/Madam或者具体的人名。
3. 引言：对收信者的问候和相关背景介绍。
4. 主体：函电的具体内容，如询价、报价、订单等。
5. 结尾：对收信者的感谢和期待进一步合作的表达。
6. 署名：写信者的名字和职位。
二、常用语句和表达方式1. 询价：Could you please quote your lowest price for the following products?/We are interested in your products and would like to ask for a quotation./Please send us your price list.第1页/共4页2. 报价：We are pleased to quote you as follows:/We can offer you the most competitive prices./The prices we quoted are based onFOB/CIF terms.3. 接受订单：We are glad to accept your order for the following products./We confirm the order and will arrange production immediately./We are willing to proceed with the order as per your requirements.4. 拒绝订单：We regret to inform you that we are unable to accept your order at the moment./We are sorry to inform you that the goods you required are out of stock./We are unable to meet your delivery deadline.5. 付款：We will arrange for payment via bank transfer./We will remit the payment upon receiving the goods./Please advise us your preferred payment terms.6. 发货和验货：We will ship the goods by sea/air/express as per your request./The goods will be delivered to your designated address within 7 days./Upon arrival of the goods, please inspect and confirm their quality and quantity.7. 建立合作关系：We are looking forward to establishing a long-term business relationship with you./We hope to have the opportunity to cooperate with your esteemed company./We believe our cooperation will be mutually beneficial.三、常见问题和解决方法1. 产品质量问题：If there is any quality problem with the goods, please provide us with evidence and we will handle it properly./We will make compensation for the defective products and take measures to prevent such issues in the future.2. 交货延迟：We apologize for the delay and assure you that we are taking immediate actions to expedite the delivery./Due to unforeseen circumstances, the goods will be delayed for a few days. We appreciate your understanding and patience.3. 价格谈判：We understand your concern about the price and are willing to offer you a discount based on the quantity ordered./We are open to negotiation and will try our best to meet your target price.4. 付款问题：If you have any difficulties in making the payment, please let us know and we can discuss alternative paymentmethods./Please make the payment as soon as possible to avoid any inconvenience.四、核心技巧和注意事项1. 使用简洁明了的语言，避免使用过于复杂的词汇和句子。