商务英语口语期末课程考试

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2013-14学年下期《商务英语视听说》口语考试大纲一、考查知识点二、考试题型和形式（1）考试题型：a）pair work （两人一组，对话形式；时间3-5分蚀；每人需要准备所有话题）b）group work （四人一组；时间8-10分蚀；每个组自己提前选定话题）（2）考试形式同一大组学生同时考试就位；教师随机抽取两名学生作pair work：同一组剩余两位学生再进行pair work；当四位学生都进行完pair work Z后；四位同学作group work.考试完毕，由教师进行评分，并记录。

三、评分标准本次考试总分为15分。

具体评分标准如下:分)；分)英中，四、考试时间：2013-2014学年第二学期商务英语视听说课程最后两次课随堂考试。

五、复习范围：外研社《商务英语视听说》六、话题讨论参考题目Topics for pair workTopic 1 Pair WorkTelephone—taking messageWendy Jakins, the sales manager of Live International calls to speak to Mr. Black , the general manager of G&B company about their sales contract, but Me Black is in a meeting, his secretary will take a message for Wendy Jakins Please develop a 3-minute conversation based on this situation.Topic 2 Pair WorkJob interviewDongyang Food Ltd. put a want ad in the newspaper, Financial Weekly, seeking a sales manager. Harry is applying for this position. The HR manager, Bruce is interviewing him. Please develop a 3-5 minute conversation based on this situation.Topic 3 Pair Work Product PresentationA comes to a department store to buy a mobile phone,B is the sales person. You will make a conversation (information about the product, the price, discount, warranty, money-back guarantee, after-sale service, etc will be included in your conversation) Please develop a 3-5 minute conversation based on this situation.Topic 4 Pair WorkGoing Through CustomsA is invited to attend a trade fair in Canada and now A is going through the Customs and B, the customs official will ask A some questions. Please develop a 3-5 minute conversation based on this situation.Topics for group workTopic 1 group work (8-10 minutes)Business meeting一annual work planThe general manager and division managers from the sales department, marketdepartment and advertisement department are having a meeting to discuss about next yearns work plan. Every department should have its own plan to be discussed on the meeting. Please hold an 8-10 minutes meeting based on this situation.Topic 2 group work (8-10 minutes)Business meeting -一 the developing strategyThe general manager, Bruce is chairing a meeting to discuss the developing strategy of the company in the following 5 years with division managers from different departmen 匚 All the participants of the meeting will offer some ideas. Please hold an 8-10 minutes meeting based on this situation.Topic 3 group work (8-10 minutes, 4・6 persons) Business meeting 一solution findingThe sales manager found the company was losing customers. So on the meeting he/she is discussing this problem with other department managers. Some think it's the bad customer service and some think it's the high price that causes the problem. They will try to find out the reasons and solutions to the problem Please hold an 8-10 minutes meeting based on this situation.Topic 4Business meeting —construction planYour company is a real estate development company and now is planning to construct a shopping mall in the center of the city. But some disagree on this plan. The general manager is holding a meeting to discuss this plan Please hold an 8-10 minutes meeting based on this situation.Topic 5Business meeting 一promotion strategyThe sales manager is calling a monthly meeting to see whether the new product promotion strategy is effective and decide if the promotion is to be carried on. Please hold an 8-10 minutes meeting based on this situation. Topic 6Business meeting 一advertisingYour company will launch a new product this month. The advertising managerTopic 7Business meeting 一promotion strategyYour company is specialized in children ，s shoes. The Children ，s Day is coming. Your company is planning to promote your products during the Children's Day. The marketing manager is holding a meeting to discuss the promotion strategy. Please hold an8-10 minutes meeting based on this situation.advertising slogans). Please hold an 8-10 minutes meeting based on this situation.七.成绩记录表请各位教师在学期末将此表放入期末考试试卷袋中存档。

商务英语考卷(期末)

商务英语考卷（期末）一、选择题（每题1分，共5分）1. The main purpose of a business letter is to ________.A. provide detailed informationB. make a requestC. establish a personal relationshipD. All of the aboveA. IntroductionB. ConclusionC. Executive SummaryD. Bibliography3. When making a business presentation, you should________.A. speak as fast as possible to show your expertiseC. keep it simple and conciseD. focus on your own achievementsA. be vague and mysteriousC. include personal greetingsD. be written in all capital letters5. Which of the following is an example of passive voice?A. The manager approved the proposal.B. The proposal was approved the manager.C. The manager will approve the proposal.D. The proposal will be approved the manager.二、判断题（每题1分，共5分）1. Business writing always requires the use of formal language. ( )2. In a business meeting, it is acceptable to interrupt others while they are speaking. ( )3. A business plan should include a detailed financial forecast. ( )4. An elevator pitch should last for more than 5 minutes. ( )三、填空题（每题1分，共5分）1. A ________ is a written document that outlines the goals of a business and the strategies for achieving those goals.2. In a business contract, the ________ is the party that receives the product or service.四、简答题（每题2分，共10分）2. How can you effectively manage your time during a business presentation?4. Why is it important to proofread business documents?5. Describe the purpose of a SWOT analysis.五、应用题（每题2分，共10分）1. You are tasked with writing a business letter to a potential client. Outline the main sections and provide a brief description of each.2. You are preparing a business report on market trends. List three sources you would use to gather information.3. You are giving a business presentation on a new product. Describe how you would structure your presentation.5. You are creating a marketing plan for a new product. Identify three key marketing strategies you would use.六、分析题（每题5分，共10分）七、实践操作题（每题5分，共10分）八、专业设计题（每题2分，共10分）1. 设计一份商务英语课程大纲，包括课程目标、主要内容、教学方法及评估方式。

商务英语听说试题(期末)

班别：姓名：学号：使用日期：年月一．翻译：（40分）1. mixed blessing2. multinational3. headquarters4. core5. turnover6. questionnaire7. generosity8. representative9. scandal10. candidate 11．伦理，道德12．离题13．社会保障金14．精细生产15．利与弊16．进退两难的处境17．奖惩办法18．熟练使用英语的水平19．福利政策20．经营利润二．写出下列年份，月份，分数或日期的英文表达方式（10分）1．19982．9月23日3．69.3 %4．10：45（时间）5．3/7三. 用以下句子填空(在括号中写出相对应句子的序号)(20分)1．Just a moment, please? 2. Can he call you back?3. No, it’s me again.4. No, I’m afraid he’s in a meeting.5. No, I’m sorry he’s not here.6. Hello, Dr Lowenstein’s office.7. Is it urgent? 8. Could you tell me your name, please?9. Hello. 10. I’ll get back to him.班别：姓名：学号：使用日期：年月a( ) b( ) c( ) d( ) e( )f( ) g( ) h( ) i( ) j( )A: aB: Could I speak to Dr Lowenstein, please?A: bB: Well, it’s rather important. Could you get him for me?A: c(Pause)A: dB: Ah, doctor…A: eB: Well, could you get…?A: fB: What do you mean? He’s not there? I have to speak to him. A: gB: Yes, it’s fairly urgent.A: hB: Mr Levene.A: iB: No, I can’t be reached. j四.阅读短文，回答以问题（15分）South Korean singer and actress Jang Nara has a third album (专辑). It is called Dream of Asia.The album has 26 songs. They are in five languages－Mandarin (普通话), Cantonese (广东话), Korean, Japanese and English.Jang Nara says the Cantonese songs are the hardest to sing. On the album, she sings a well-known Chinese love song－The Moon Represents My Heart both in Mandarin and in Cantonese.She also sings Our Dream. The song is to show her best wishes for the Beijing Olympic Games. ( )1. Jang Nara comes from ______.A. ChinaB. South KoreaC. Japan( )2. Jang Nara uses ______ languages to sing the songs on her new album.A. 3B. 26C. 5( )3. Which song can show her best wishes for the Beijing Olympic Games?A. Our Dream.B. Dream of Asia.C. The Moon Represents My Heart( )4. The writer mainly tells us something about______A. Jang NaraB. Jang Nara’s third albumC. Jang Nara’s dream( )5．Beijing Olympic Games was held in ______A. 2005B. 2007C. 2008班别：姓名：学号：使用日期：年月。

2012-2013(2)商务口语(二)-期末技能测试方案 (1)

《商务英语口语（二）》期末技能测试方案考试时间：6月8日《商务英语口语》具体考核标准如下：1、考勤占总成绩10%；2、课堂表现占总成绩10%；3、课程实训占总成绩40%；4、期末技能测试占总成绩40%。

期末技能测试方案与评分标准：Step 1. Make up dialogue: 学生3-4人一组，从下列五个场景中随机抽选一个，编出内容充实的情景对话，主要考察学生在特定商务场景下用英语进行交流的能力、与他人协作能力以及阐述观点的能力。

（注：每个小组的对话时间控制在5分钟以内。

）评分标准：此部分按照每人在对话中的表现给出分数评价，包括流利程度、语音语法、内容逻辑等，共60分。

Situation 1:（Jobs and Responsibilities）Make up a conversation related to jobs and responsibilities among group members: Talk about the plan for your future career and the anticipant job responsibilities with your partners.Situation 2:(Business Travel) Make up dialogues according to the following situations:(1)You are going to attend a trade fair in Sydney in a foreign country. You make a phone call to book a room for three nights from November 12th to 14th in a local hotel. You’d like to have a single room with a private bathroom. Take turns to be the clients and the hotel clerk.(2)You are flying to Sydney on business. Now you are at the check-in counter, waiting to check in. Your partner plays the role of the check-in agent.Situation 3: (Product presentations) Compare a same sort of products that you’re interested in and talk about the following aspects:Introduce the features of the products respectively;Compare the competitiveness and avantages of each prodcut;Which one do you prefer?Situation 4: (Business dinner)You’re about to take a foreign visitor who is interested in Chinese food to a restaurant. Recommend some local specialties, ask for comments, and take the initiative when paying the bill. One of your members should play the role of waiter or waitress.Situation 5:(Company performance) Describe the following graphs.Try to use different expressions for the trends and changes represented in each graph.（课本第125页图）Here is a line graph for the sales performance of a shoe company in financial years 2006 and 2007.（课本第131页图）Step 2. Q&A: 随机就对话中出现的问题或选题进行相关提问，主要考察学生英语听力以及临场应变能力。

二年商务英语---期末考试

普宁职校2012-2013上学期二年《商务英语听说》期末测试适用班级：二年商务英语一、中英互译（共20分）1.specification 11.询盘（n.）2.catalogue 12.报盘（n.）3.balance 13.信用证（n.）4.quotation 14.信汇（n.）5.brochure 15.电汇（n.）6.make a offer 16.票汇（n.）7.terms of payment 17.剩余款项（n.）8.date of shipment 18.半年一次（adj.）9.installment 19.票汇（n.）10.remittance 20.商业信用二、选词填空（共10分）Dialogue 1passbook check bills receipt US$800A. Good afternoon, Madam. What can I do for you?B. Yes, I’d like to take ___1____ out of my current account.A. Ok. Have you brought your ___2____ ?B. Yes.A. Please fill out this savings withdrawal ___3___ .B. Ok. (Later) Here you are.A. How shall I give it to you?B. Eight one-hundred-dollar ___4____ in cash, please.A. No problem. Here you are. Please ___5____ them before you leave.B. ( After checking ) That’s right. Thank you very much.A. You are welcome.Dialogue 2tens want passbook write cashA. I’d like to ___6____ this check.B. Please ____7____ your name and address on the back of your check.A. Have you brought your ID card?B. No. Will my ___8____ do?A. Yes, that will do. How do you ___9____ your money?B. ___10____ or twenties would be fine.A. Do you want some small denominations?B. Yes, please. Thank you so much.A. You are welcome.三、阅读理解（共30分）AMany students in China are learning English. Some of these students are small children. Others are teenagers(十几岁的青少年). Many are adults. Some learn at school, others study by themselves. A few learn English language (语言)over the radio, on television, or in films. One must work hard to learn another language.Why do all these people want to learn English? It is difficult to answer that question. Many boys and girls learn English at school because it is one of their subjects. They study their own language and maths and English ... Some people learn English because it is useful for their work. Many people often learn English for their higher sutdies, because at college or university(大学) some of their books are in English. Other people learn English because they want to read newspaper and magazines in English.( )1. Many students in China are learning English, aren't they? ____.A. No, they aren'tB. No, they areC. Yes, they areD. Yes, they aren't( )2. If one wants to learn another language well, he must ____.A. learn at schoolB. study by himselfC. work hardD. study hard( )3. The sentence "It is difficult to answer that question" means ____.A. that question is not difficult to answerB. that question is difficult to answer itC. it is difficultly to answer that questionD. it is hard to answer that question( )4. "Their own language" means ____.A. ChineseB. EnglishC. FrenchD. Japanese ( )5. What's the Chinese of "study by themselves"?A. 和他们一起学习B. 自学C. 向他们学习D. 通过学习BOnce upon a time, there lived a rich man. He had a servant (仆人). He and the servant loved wine and good food very much. Each time the rich man left his home, the servant would drink the wine and eat up all the nice food in the house. The rich man knew what his servant did, but he had never caught his servant doing that.One morning, when he left home, he said to the servant, “Here are two bottles of poison (毒药) an d some nice food in the house. You must take of them.” With these words, he went out.But the servant knew that the rich man had said was untrue. After the rich man was away from his home, he enjoyed a nice meal. Because he drank too much, he was drunk and fell to the ground. When the rich man came back, he couldn’t find his food and his wine. He became very angry. He woke the servant up. But the servant told his story very well. He said a cat had eaten up everything. He was afraid to be punished（惩罚）, so he drank the poison to kill himself.( )6.In the story, _______ liked wine and good food very much.A. the rich manB. the servantC. both A and BD. neither A and B( )7.The rich man knew that it was _______ that drank the wine and ate up all the nice food.A. the catB. himselfC. nobodyD. the servant( )8.The rich told the servant that there was poison in the two bottles, because ________.A. there was in fact poison in the bottlesB. he did not want the servant to drink his wineC. he wanted to kill the catD. he wanted to kill the servant( )9.In fact, _______ ate all the nice food and drank the wine.A. the servantB. catC. the rich manD. nobody ( )30.From the story, we know that the servant is very _______.A. lazyB. badC. cleverD. kindCOnce an old man went to see a doctor. The doctor looked him over carefully and said,“ Medicine won’t help you. You must have a good rest. Go to bed early, drink milk, walk a lot and smoke one cigar(雪茄烟) a day. Go to the country place for a month.”After a month the man came to the doctor again,“ How are you?” said the doctor. “ I’m glad to see you again. You look much younger” “Oh, doctor! I feel quite well now,” said the man “ I had a good rest. I went to bed early, drank a lot of milk and walk a lot. Your advice certainly helped me, but that you told me to smoke one cigar a day almost killed me first.”( )11. The doctor told the man not _____A. to go to bed earlyB. to drink milkC. to walk a lotD. to take exercise ( )12. Which of the following sentences is true?A.The doctor told the man to visit a beautiful city of the country for a month.B.The doctor didn’t tell him what to do.C.After a month, the old man felt better.D.The old man was younger than before after a month.( )13. The doctor’s words were _____ for the old man’s health.A. uselessB. goodC. wellD. strong( )14. The doctor wanted the old man ______.A. to get worseB. to smoke less than beforeC. to help himD. to start smoking( )15. From what the old man said at last, we think ______A.one cigar a day was really helpful to himB.one cigar a day was better than beforeC.he didn’t understand the doctor’s adviceD.smoking made him feel better than beforeDIf you go into the forest with friends, stay with them .If you don’t, you may get lost. If you do get lost, this is what you should do.Sit down and stay where you are. Don’t try to find your friends. Let them find you. You can help them to find you by stay in one place.There is another way to help your friends or other people to find you. Give them a signal(信号)shouting or whistling (吹口哨) three times. Stop. Then shout or whistle three times again. Any signal given three times is a call for help.Keep on shouting or whistling, always three times together. When people hear you, they will give two shouts or two whistles. When a signal is given twice, it is an answer to a call for help.I f you don’t think that you will get help before night comes, try to make a small room with branches.（树枝）What should you do if you get hungry or need drinking water ? You would have to leave your little branch room to look for something to eat and drink. Don’t just walk away. Pick up small brunches and drop them as you walk so that you can find your way back.The most important thing to do when you are lost ---stay in one place.根据文章判断正（T）、误（F）( )16.If you get lost in the forest, you should walk everywhere to find your friends as soon as possible.（尽快）( )17.You can keep on shouting or whistling always three times together for help.( )18.When you hear two shouts or whistles, you know that people will come to help you.( )19.You can’t go anywhere eve n when you feel thirsty（口渴的）or hungry. ( )20.You can find your way back to your branch room easily without leaving any branches as you walk.四、英汉互译（共20分）1. The price reduction applies to other markets in Europe, so we expect demand to increase.2. To avoid delay in dispatch, we would like you to order as soon as possible.3.We are pleased to offer you a special discount of 3% on any received 31st July.4. Payment is made by irrevocable documentary sight credit.5. Remittance is called favorable exchange and collection is called adverse exchange.6. 你们最早可在什么时候发货？7. 我们急需这批货物。

商务英语口语考试答案（样例5）

商务英语口语考试答案（样例5）第一篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。

1.delivered2.resign3.exhibitors4.disclose5.availableplaints7.appointment8.return9.recruited10.quantityⅡ.情景对话填空（10分）Dialogue 1May I have your catalog?May I have your business card?Dialogue 2What can I help you?may I speak to Mr.Hu?let him knowⅢ.翻译（10分）1.He is off today._2.Everyone coming back from an overseas business trip suffers from jet lag.3.The customer ordered 100 meters of this cloth.But we have only 30 meters in stock._______________________4.他正在出差。

(business trip)5.我明天下午带你参观我们的工厂。

（show sb.around）第二篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t h ave to exchange business cards unless there is a reason to get in contact later.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization has several advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with alower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第三篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.I can do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in myaccount.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Inte rnet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection is difficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touchor try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are give n “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which caninfluence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I thi nk it can be the “lucky”, if you drink the Lucky cola, you will be lucky.This is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第四篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which thecustomer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work manydays to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Need n’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade orremind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be th e unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第五篇：常用商务英语口语文章来源：百度文库标题: 常用商务英语口语的学习要点是什么关键词: 常用商务英语口语导读: 常用商务英语口语是许多的朋友一直想要了解到的一类内容，为了更好的学好这些内容，我们就要从下面的文章中进行更多的认识，请看下文中对于常用商务英语口语的学习要点有哪些解读。

商务英语听说期末试卷

商务英语听说期末试卷学校二○一○学年第一学期期末考试卷命题人：审核人：科目：商务英语听说级班姓名：学号：一、单项选择 (20%)1. A quarrel _____ between the two neighbours.A. broke outB. was broken outC. is breaking outD. is broken out 2. Peter, you ____ come to my home ,and we’ll wait for you.A. /B. canC. mustD. will3. Mr. Brown, ____ you ___ Three Lanes and Seven Alleys(三坊七巷)last Friday?A. will; go toB. have; been to C did; go to D. have; gone to4. We were in Qingdao last week and _____ great fun there. A. will have B. have had C. had D. have5. – That T-shirt with Yao Ming’s picture on it___ belong to David. He admires him a lot. --No, it____ be his. He hates black color.A. can; can’tB. may; needn’tC. must; mustn’tD. must; can’t 6. Speaking English ______ so that you can make progress every day. A. as soon as possible B. as often as possible C. as good as possible D. as better as possible7. My dictionary _______, I have looked for it everywhere but still______it. A. has lost; don’t find B. is missing; don’t find C. has lost; haven’t found D. is missing; haven’t found 8. –-Are you on business here, Kate? ---No, _______. It’s my holiday today.A. with pleasureB. my pleasureC. for pleasureD. muchpleasure 9. I wonder if I can visit him _____ time.A. threeB. thirdC. the thirdD. a third 10. The movie star ____ with your sister, didn’t he?A. was used to danceB. used to dancingC. used to danceD. was used to dancing 11. There ____ a fashion show on CCTV-4 at ten this evening.A. will haveB. is going to beC. is going to haveD. is staying12. It is very cold; we should keep the fire _____ all night.A. burningB. burnedC. to burnD. burn 13. – What’s your opinion about it?2022BEC商务英语考试全攻略 BEC初级 BEC中级 BEC高级09级商务英语听说期末试卷第页，共4页，2 --You can _____ at a glance that the building was poorly built.A. sayB. seeC. tellD. take 14. –Do you think I can borrow your dictionary? --________.A. yes, you couldB. Yes, go onC. But I am using it myselfD. No, go ahead 15. ________ si* years since I began studying English.A. They have beenB. It has beenC. It wasD. There are16. The American Civil War lasted four years before the North won _____ the end. A. by B. at C. in D. on 17. –How does Lucy drive now? --She drives ______me.A. much more careful thanB. as careful asC. even more carefully thanD. as more carefully as 18. Yesterday I wrote to you. Have you received______?A. the letterB. thatC. /D. it19. There will be many kinds of shoes _____ this Saturday. I’ll go and buy a pair for my son.A. on showB. on dutyC. on watchD. in show 20. When autumn comes, the leaves of the trees ______ yellow.A. turnB. getC. lookD. be二、中英翻译(词组--20%、句子--30%)1. 接通;接进去_____________2. 交通信号灯___________________ 3. 对…一物不知_____________ 4. 代替___________________ 5. 热销货 _____________ 6.stated-owned enterprise _____________ 7. vocational educationcenter_____________ 8. come out _________________ 9. the Warring States Period____________ 10. on sale _________________ 11.Out of sight, out ofmind.________________________________________________________ 12.No man is wise at alltimes.______________________________________________________ 13.This is a five-day visitagenda.____________________________________________________ 14.If you were in China, you would find soup that is thin and clear._________________________09级商务英语听说期末试卷第页，共4页，3 15.Our company mainly trades in electronicproducts.____________________________________ 16.趁热打铁____________________________________________________________ ________ 17.可以特惠一点吗?_________________________________________________________ ___ 18.我公司四年前从国有企业转轨到合资企业。

（完整版）BEC期末试卷

（完整版）BEC期末试卷课程B E C商务英语考试形式闭卷（90）分钟考试⽇期阅卷教师得班级姓名学号Part 1 (12%)●Look at questions 1 – 12.●In each question, which sentence is correct?●For each question, mark one letter (A, B or C) on the Answer Sheet.1.LucyJane rang. Her train’s been cancelled. She says the meeting should go ahead without her. SandraJane telephoned to sayA.she will be late for the meeting.B.the meeting should begin at an earlier time.C.it is not possible for her to attend the meeting.2.To: Sales staffFrom: Helena McCarthyMonday’s sales meeting is now postponed. You will receive further information abouta new date and venue on Wednesday.What has Helena done?A.delayed a meetingB.arranged a meeting for Monday.C.announced a new date for a meeting.3.NOTICEIn which department is Jane Crew working at the moment?A. SalesB. MarketingC. Administration4.Export documentation may be required for non-EU destinations.Packages sent outside the EUA.must be documents only.B.will need special documents.C.might need special documents.5.Mrs. Rothe called –she’s unavailable for the meeting tomorrow.Mrs. Rothe willA.be late for the meeting tomorrow.B.take part in the meeting tomorrow.C.not be at the meeting tomorrow.6.Due to circumstances beyond our control, the conference will be postponed.A.The conference will take place as planned.B.The conference will not take place.C.The conference will take place at a later date.7.To: PRODUCTION MANAGERThere are complaints from customers that goods are arriving damaged. Please check the packaging is satisfactory. The Production Manager must find outA.who is packing the goods.B.which goods are damaged.C.how the goods are packed.8.Staff who wish to attend the dinnerA.are allowed to invite only one person each.B.must book today if they want to invite a friend.C.have to pay $100 each for themselves and their partner.9.Delegates are asked to check out by 10:30am.The delegates should leave their roomsA. before half past ten.B. at ten thirty.C. earlier than half past eleven.10.Delays expected on commuter train servicesA.People traveling to work by train may be late.B.There are problems with high speed trains.C.Due to problems, all trains will be late.11.Special offer! Limited period only.0% commission on foreign currency exchange./doc/7777074f571810a6f524ccbff121dd36a22dc44f.html mission is charged on some foreign currencies only.B.Customers can change limited amounts of money without paying commission.C.At present there is no charge for changing foreign money.12.Transport papers must include an approximate value of the shipment.The transport documents have to showA.how much the shipment is worth.B.the delivery charges for the shipment.C. a list of what is in the shipment.Part 2 (5%)●Look at the list below. It shows departments in a company.●For questions 13-17, choose the department (A-H) each person should contact.●For each question, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.13.Victor Morrison wants to order new furniture for the Human Resources departments.14.Martin Bright needs help in installing software designed to simplify accounting procedures.15.Sarah Wilde, a laboratory worker, wants to find out about forthcoming training courses.16.Tony Waites, from Sales, wants to discuss how his client’s complaints abou t a faulty product havebeen dealt with.17.Elizabeth Swift, who works in Advertising, has a question about her last salary.Part 3 (5%)●Look at the bar charts below. They show the number of people employed in eight different companies (A-H) in England and Germany between 2000 and 2002.●Which bar chart does each sentence (18-22) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.Do not use any letter more than once.20002001 2002 2000 2001 2002200020012002 2000 2001 200225E 25 F20202000 2001 2002 2000 2001 200218. The number of employees in Germany fluctuated between 2000 and 2002, whereas England saw asteady increase in staff numbers over the same period.19. Between 2000 and 2001 both countries had similar numbers of employees, but by 2002 numbers inEngland had fallen to half as many as in Germany.20. Employee numbers in Germany decreased steadily between 2000 and 2002, unlike in England,where the number of staff dropped slightly in 2001 before doubling.21. Although Germany had more employees than England in 2000 and 2001, by 2002 staff numbers in England had risen to the same level as in Germany.22. Although employee numbers in both countries increased over the three years, there were twice as many employees in Germany as in England by 2002.Part 4 (7%)● Read the newspaper article below about a hotel.● Are sentences 23-29 “Right” or “Wrong”? If there is not enough information, choose “Doesn’t say”.● For each sentence 23-29, mark one letter (A, B or C) on your Answer Sheet.23.The hotel has won two awards recently.A. RightB. WrongC. Doesn’t say24.The Hotel Grand is part of a national chain of hotels.A. RightB. WrongC. Doesn’t say25.The journey from the airport to the hotel takes under 30 minutes.A. RightB. WrongC. Doesn’t say26.The health center in the hotel has a new swimming pool.A. RightB. WrongC. Doesn’t say27.The Hotel Grand is very cl ose to the city’s main museum.A. RightB. WrongC. Doesn’t say28.Over half of the hotel guestrooms have their own balcony.A. RightB. WrongC. Doesn’t say29.The Hotel Grand has recently changed ownership.A. RightB. WrongC. Doesn’t sayPart 5 (7%)Match the following words with the correct meaning. For each word, mark the correct letter A-E./doc/7777074f571810a6f524ccbff121dd36a22dc44f.html mission A) does not worry about things being difficult/doc/7777074f571810a6f524ccbff121dd36a22dc44f.html zy B) person who buys and sell things for other people32.confident C) always arrives on time33.broker D) money paid to a salesperson for every sale he makes34.punctual E) does not work very hard35.experienced F) does everything very well36.capable G) has done the job for many yearsPart 6 (8%)Choose the word that is different from others in the same group.37. A) distribution B) dispatch C) distance D) delivery38. A) petrol B) fuel C) gasoline D) gallon39. A) schedule B) process C) plan D) organize40. A) wrap B) box C) package D) weigh41. A) install B) label C) fit D) load42. A) procedure B) budget C) costing D) figures43. A) invoice B) permit C) licence D) visa44. A) discountB) sale C) offer D) refundPart 7 (12%)●Read the article below about attending job interviews.●Choose the correct word to fill each gap from A, B or C.●For each question (45-56), mark one letter (A, B or C) on your Answer Sheet.45. A. be B. are C. is46. A. Any B. That C. Some47. A. which B. whose C. who48. A. fetch B. carry C. bring49. A. need B. ought C. could50. A. Despite B. Although C. But51. A. least B. little C. less52. A. longer B. further C. more53. A. What B. How C. Why54. A. try B. tried C. tries55. A. these B. this C. one56. A. nor B. not C. neverPart 8 (5%)●Read the email and the note below and complete the form.●Write a word or phrase or a number on lines 57-61 on your Answer Sheet.Mary,Could you book a room for the market research seminar in my name and let me have a copy of the form?We usually have an oval table. We’ll bring our own laptop, but to display the figures we’ll need a large screen.Call me if there’s any problem.RogerP.S. Don’t forget to ask for parking spaces!Room BookingsBOOKING REQUESTED BY: (57) ........................... D epartment NAME OF CONTACT: (58) ……………………………………DATE(S): 5-6 DecemberNUMBER OF PEOPLE: 9FURNITURE REQUIRED: (59) ……………………………………. EQUIPMENT REQUIRED: (60)……………………………………OTHER REQUESTS: (61) ……………………………………Part 9 (25%)●Complete the following sentences 62-86 with the correct option.●Mark one letter (A, B or C) on your Answer Sheet.a)starts b) takes off c) departs63.There were about 150 at this year’s conference.a)delegates b) invitations c) hosts64.Order some more A4 paper from the office department, will you?a)supplies b) support c) ordering65.Thank you very much for the to speak at your conference.a)invitation b) introduction c) instruction66.The chairman gave an excellent opening .a)show b) chat c) speech67.Could you just quickly this form while you wait, please?a)label b) write c) fill in68.She seemed very in the interview – very sure of herself.a)anxious b) careless c) confident69.We have regular health and safety training to help accidents.a)process b) protect c) prevent70.Make sure you get the customer’s address and .a)zip code b) postage c) direction71.It’s important we recruit someone with the right for the job.a)qualifications b) certificates c) studies72.Their interest on loans are very low at the moment.a)rates b) terms c) policies73.They’ve had to a lot of money from the bank this year.a)lend b) borrow c) credit74.I’d like to apply for the advertised in the FT last Wednesday.a)vacancy b) prospect c) application76.This computer’s very slow because it’s old and it hasn’t got much .a)hardware b) technology c) memory77.Some countries charge high import to protect domestic industry.a)fines b) duties c) fees78.The higher fuel costs will start to reduce our soon.a)prices b) margins c) schedules79.We’ll need to get an import before we’re allowed to sell there.a)acceptance b) visa c) license80.The new cooker’s in the warehouse right now, ready for next week.a)preparation b) production c) installation81.The bank said there weren’t enough in the account.a)deposits b) contents c) funds82.I spent the whole trade fair on our .a)stand b) show c) display83.Michael always wears a and tie when he travels on business.a)skirt b) blouse c) shirt84.It’s completely so customers will be able to use it anywhere.a)light b) portable c) compact85.I need a room with a telephone socket to my modem into.a)attach b) plug c) connect86.The UK conference is held at the same every year.a)stand b) venue c) bookingPart 10 Writing (14%)You are Daniel Black. You have organized a marketing conference for your company at the Karolin Conference Center, Prague.●Write a memo to the delegates:Saying where the conference will beSaying when the conference will beAsking everyone to confirm if they can attend.●Write 30-40 words.(On your Answer Sheet)。

陕西科技大学《BEC商务英语》2023-2024学年第一学期期末试卷

陕西科技大学《BEC商务英语》2023-2024学年第一学期期末试卷院(系)_______ 班级_______ 学号_______ 姓名_______1、— I got that job I wanted at the public library.—___________! That’s good new s.A．Go ahead B．Cheers C．Congratulations D．Come on2、---- Which of these digital cameras do you like best?---- ______. They are both expensive and of little use.A．None B．Neither C．Nothing D．No one3、It is unwise to disturb one who is devoted to his work. Just _____.A．face the music B．fly off the handleC．eat your words D．bite your tongue4、The world is not always ______we wish it to be.A．that B．whichC．what D．where5、This is not an economical way to get more water; ________, it is very expensive. A．worse still B．on the contraryC．in short D．in addition6、－Could you possilby take to the railway station tomorrow?A．No way B．Never mind C．Not at all D．No problem 7、The goal, which they are unlikely to live to see , is to “cure, prevent or manage all diseases” in the next 80 or so years.A．accomplish B．accomplishedC．accomplishing D．being accomplished8、The enquiry________ new facts, the judge had to postpone the trial again.A．to develop B．developedC．having developed D．being developed9、．When he goes out, he often wears sunglasses _______nobody can recognize him．A．so that B．now that C．in case D．as though10、－The online shopkeeper has made an apology for his rude behavior.－OK. If you’re still not satisfied, y ou can _______ compensation.A．claim B．affordC．sacrifice D．dismiss第二部分阅读理解（满分20分）阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项。

《商务英语口语》考试

《商务英语口语》考试班级：国际经济与贸易（班级：国际经济与贸易（22）班）班姓名：姓名：学号：学号：任课老师：任课老师：(Today is Thursday, August 20,2015.Mr.Qiang zhou,marketing manager of Suzhou Textiles Co.,and his assistant,Mr.Jianguo wang come to Toronto Fashion Inc. for the formal negotiation about exporting 100,000 cotton pants.After exchanging greetings with Mr.Daniel, the marketing manager of Toronto Fashion,and Mr.Eric,the assistant of Mr.Daniel,they take seats.)Section one: Price and Terms of PaymentZhou: Now let let’’s get down to business.Your email of August 1says you want to buy cotton pants from us.That’’s correct. Here are the designs.Daniel: ThatZhou: Thank you. We certainly welcome this opportunity tofurther our relationship. Well, as we both have expressed satisfaction atour previous contract,may I suggest that it be the basis of the newcontract? This will simplify the matter a great deal.Daniel: It It’’s a great idea. I was wondering if you would give us aresponse to our email inquiry.Zhou: We think that the price “at USD $26.80 each CIF Toronto in your email inquiry is a little low. Certainly,except for the price,we are pleased to offer you 100,000 cotton pants. The pants will be packedin plastic bags each four dozens in a corrugated cardboard box. Theywill be delivered in two consignments of 50,000 each, the first byOctober 15 and the second by December 15. The terms of payment willbe the same as those in the previous contract that is sight letter of credit.Daniel: Well. Thank you very much for your offer and we'll take it seriously into consideration.To be frank, the market situation has a little changed recently. According to the latest forecast by the Canada Consumer Association,the recession will get worse before the economy gets better. As a result,the Canada consumers will prefer to save money than make consumption and walk away if the price stays on the same level.Zhou: You are certainly right on that,But,there are other factors also influencing the market.As we all know,cotton pant is a kind ofinelastic.That’’s to common necessity for consumer,which is inelastic.That say,whatever the prices,people have no choice but must buy them. What’’s the most important thing is that the cotton pants we provide are Whatin high quality and they deserve higher price, which can help you sell a competitive price and win the goodwill from your customer. Daniel: Well, as far as the theory is concerned.But I'm afraid the price of cotton pants is not entirely inelastic.Too high a price will certainly force people to buy fewer cotton pants particularly in a recession like this. In fact,our price is always the most competitive in your market.Zhou: Actually I know what you mean.Yet on the other hand,youprice is not as competitive as usual. We use the terms of CIF and afford the cost of freight and insurance as usual. As we all know,the insurance rate has increased recently because of government policies. However,we offer you the same insurance premium as usual.Daniel:All right,let me make it at USD $27.80 each CIF Toronto. Frankly, I doubt if we can make any profit at this price.Zhou:Come on, Mr.Daniel,you needn't be so pessimistic.Even at this price, you can still make reasonable profit.Daniel:Y ou must be kidding, Mr.Zhou,That Mr.Zhou,That’’s my rock top price.we can price.we can’’t buy cotton pants up their real value.Zhou:$29.80, Mr.Daniel,I can can’’t go any further.It further.It’’s my rock bottom price.I can can’’t sell those cotton pants without considering the much cost and overhead. Besides,we have cooperated with each other many times,and you know that the price is competitive in your market.Daniel:Okay,If there is no other way, let ’s meet each other half away and split the difference.Zhou:Well, I Well, I’’ll have to think about that. Daniel:Oh, come on, Mr.Zhou, I hate to say this.but I am already in a tight corner and can't move any more.This is the biggest sacrifice we can make as a special favor to you.Zhou:Good,That Good,That’’s a deal.At USD $28.80 each cotton pant CIF Toronto.The cotton pants will sell like hot cakes,and you will besurprised at your profits.Daniel: Terrific! We have come to an agreement on price at last. I’ll take your word for it.Well then,why don’t we work on the terms of payment?Zhou: Good idea.you should pay with sight letter of credit as usual. right?That’’s right.We'd like to make a change. Y ou know, Daniel: Thatpayment by L/C is rather costly to the importers. The fees could be unbearably high.Zhou: Oh,yes.but L/C gives the best protection to the exporters.That’’s true,as we all know,the exporter needs that kind of Daniel: Thatprotection only when he doesn't know the importer well. In our case, however,it's different. We've been doing business for many years and we have never failed to honor its obligations. So,would you like to take this into consideration and accept documents against acceptance?Zhou: We've never doubted your willingness to make payments when due but the booms and busts in the business world are sometimes beyond human control. So we can't take more risks.Daniel: I see, but how about D/P? We are always the best partner. You will not lose a penny if you accept D/P,but it will save us a great deal,which is beneficial for our further cooperation and that’’s the real deal,which is beneficial for our further cooperation and thatTWO-WINS.Zhou:Please give me some more seconds.(thinks for a while) Okay.I agree with D/P.Daniel:Thank you very much. Mr.Zhou.you are a very nice friend of mine,and I am very happy to do business with your company.Zhou:Well,Thank you for your compliment. Wang: (looks the watch)well,don well,don’’t you think it t you think it’’s time for a break? Lunch time is coming.Eric:Right, well all need a good stretch. Daniel:Well,Mr.zhou,What do you think of their suggestion? Zhou:I ’ll afraid they are right.Let ll afraid they are right.Let’’s have lunch and take a break.Section two: Delivery and Claim(After the lunch and short break.they will go on the negotiation.)Daniel:Good afternoon!Mr.Zhou and Mr.Wang.Did you have a good lunch?Zhou:Good afternoon,Mr.Daniel,thank for your hospitality!It hospitality!It’’s great and delicious!Wang:Perfect, I Perfect, I’’m very grateful for what you did for us. Eric:It It’’s my pleasure. We are so happy that you enjoy it. Daniel:Well, let Well, let’’s continue our negotiation. What about delivery? Zhou:Good, as we said in the offer,We will deliver the first consignment in two months,that is, by October 15. The secondconsignment will deliver in two months after the first consignment,that’’s is,by December 15.Is there some problems? consignment,thatOh,yes.I’’d like to draw your attention to the seasonality of Daniel: Oh,yes.Isuch cotton pants.We will miss most of our profits if we don’t receivethem by early November. As we all know, the procedures the importedtextiles have to go through can be outrageously time-consuming.Forexample,It usually takes twenty days to pass the customers.So,Couldyou make it a bit earlier? Say,the beginning of the October and November.Zhou: Actually,I'd like to deliver earlier. because if we did so wecould have the payment earlier.But I can't agree the suggestion,youknow,the time between the first and the two delivery is only onemonth,It’’s too hard to make it.month,ItDaniel: You are right, I am not thoughtful,the first consignmentwill deliver by October 1,while the second consignment will deliver byNovember 20,What do you think?Zhou: All right. I will rearrange the production schedule to make sure that we can satisfy your needs.Thank you very much,That’’s settled.Daniel: Thank you very much,ThatZhou: Great. Mr.Daniel, Do you really think it's necessary to havea clause of claim?We've been doing business for so many years.Daniel: I know, We have built up a good relationship through previous cooperation.But I want to be one percent sure that we can receive the goods stipulated in the contract.Certainly,neither of us want to take chances.Zhou: All right. If you insist, let's work on it. How would you like to go about it?Daniel: In my opinion, there are two problems that may cause claims: inferior quality and late delivery. Inferior quality will force thecotton pants to sell at a discount or to become completely unsalable. On the other hand,late delivery will also cause problems because onceyou miss the season,you’’ll miss the profits as well.you miss the season,youcouldn’’t agree more. Shall we go on the Zhou: Mr.Daniel, I couldnquality first?Daniel: I agree. Firstly, I want to reemphasize that on the whole we have been satisfied with the quality of your products.Zhou: Thank you very much for your compliment.Daniel: Fine. But It is also necessary to make this clause. Exactly, I hope I will never have to invoke this clause and lodge a claim with you. I just want you to step into my shoes and feel the pressure.Zhou: All right. First of all, could you give me the definition ofthe inferior quality?Daniel: Okay.Any defect: unevenly-stitched pants sides, stains onthe cotton pants ,improper hemming, missing trimmings, wrong labeling,the less cotton content,etc.Zhou: You are right. But I think such defects can fall into two types and they fit for different penalty rates.Daniel: It sounds reasonable. How to categorize these defects? Zhou: The first type is major defects.such as missing trimmings and stains on the pants, which may render the pants unsuitable for sale. The second type is minor defects,such as unevenly-stitched pants sides and improper hemming which will not make the pants unsalable.Daniel: It is fine with me. But you ignored the less cotton content.I think it belongs to the major defects. What do you think about that? Zhou: You are right. What about the penalty rates?Daniel: Well, I hope there will be no defect or as few defects as possible so that we' ll never have to lodge a claim with you. In this spirit. I suggest we adopt a progressive penalty rate.Zhou: Could you spell it out more exactly?Daniel: Okay, According to the previous experience, For major defects,if the defect rate does not exceed 0.1% , the penalty rate will be 0.05% of the contract value. From 0.1% to 0.5% inclusive,the penalty rate will be 1%. From 0.5% to 1% inclusive, the penalty rate will be 30%. From 1% to 5% inclusive, the penalty rate will be 70%. Thepenalty rate will be 200% and the whole lot will be returned to you if the defect rate exceeds 5%.Zhou:Um... It is too complicated and high. One successful cooperation depends on mutual trust and understanding.Daniel:Come on, Mr.Zhou, don don’’t be so negative. What What’’s your suggestion on the penalty clause?Zhou:For major defects,if the defect rate is from 0.5% to 1%, the penalty rate will be 20% of the contract value. From 1% to 5% inclusive, the penalty rate will be 60%.Daniel:All right. I hope we will never use this clause. So shall we apply the same principle to the minor defects?Zhou:Why not?I am glad to hear that because I have great confidence in my products.Daniel:Good,I am very happy that we reach an agreement.Wang:Congratulations! Let make a quick summary.Eric:Good idea.We'll buy you 100,000 cotton pants at USD $28.80 each cotton pants CIF Toronto. The cotton pants will be delivered in two consignments of 50,000 pieces each. The first consignment will be delivered by October 1, and the second will bedelivered by November 20,which are all paid by sight D/P. Am I correct?Wang: Y ou are right. As for penalty clause, if the defect rate does not exceed 0.1% , the penalty rate will be 0.05% of the contract value. From 0.1% to 0.5% inclusive,the penalty rate will be 1%. From 0.5% to 1% inclusive, the penalty rate will be 20%. From 1% to 5% inclusive, the penalty rate will be 60%. The penalty rate will be 200%and the whole lot will be returned to you if the defect rate exceeds 5%.Great. Let’’s draw the contract tonight so that we can sign Eric: Great. Letthe contract tomorrow. What do you think?Zhou: You are right.Danial: (looks the watch) Dinner time is coming, I know there is avery nice Canadian Restaurant nearby,and shall we go there to celebrate our cooperation?Zhou: Perfect.Thank you very much.Wang: It It’’s very kind of you.Daniel: It is my pleasure.day’’s negotiation,Mr.Zhou and Mr.Danial have (After almost one dayreached an agreement on everything,and the sales contract will be signed by the two parties the following morning.)。

商务英语口语考试及答案word版本

商务英语口语考试及答案1.What is important when organizing a meeting?Agenda creating an agenda helps participants know what they should be talking about and keep the conversation focused. Make sure the copies of the agenda are available before the meetingThe demonstration of the speaker the speaker should demonstrate in a clear, accurate and honest way to grab the audiences’ attentionFacilities. the full preparation of the facilities to ensure the success of the meeting. Such as the microphones and power point2.What is important when recruiting new staff?What is important when recruiting staff?That is the question every employer would ask. And here come three pointsto this theme:qualifications. the future staff should have been well educated so that they can acquire those knowledge which they are going to study in the future faster. , experience. experience nowadays is very important and necessary, the experience staff can start their work faster and cause few problems, and thisis really serious for some long-term enterprises.ability the ability which combines not only one's education background but also one's working experience that can really influence a lot.3.What is important when interviewing for a new job?Information of the company. you should know more about the company, such as its profile, structure, existing problems, requirements, campaigns and future plans.Appearance you have to pay attention to your appearance. Though we can never judge a person by his appearance, the first impression is always where we start. Tgood manners .they are equally important. For example,,you should knock at the door before employer allowed you to enter the room. In that way To sum up, the job interview is indeed important. There is no need to be nervous, however, if you have made full preparations for it and given a fairly confident and honest performance, your success can be ensured.4. What is important when designing a product? Designing a product concurrently entails having marketing, legal, and engineering teams all design the product at once, instead of sequentially as in the past.5 What is important when keeping meeting minutes?The format of minutes of a meeting is uncomplicated and usually includes four parts: the heading of the meeting, the basic situation of the meeting, the body of minutes and the ending.The heading of the meeting usually includes: the name of the meeting; the time, date, the place of the meeting and the presiding officer.The basic situation of the meeting includes: attendance, defaulter, agenda and recorder.Important information The body of minutes is the main part of minutes, including reports by officers, old and new business, solutions, the date and agenda of next meeting, the names of those who make motions and those who make second motions, the results of all votes, adjournment time, etc.Of course, you can omit some parts of them according to the character of different meetings6.What is important when marketing a new product?Holding a presentation, Distributing questionnaire, hold a presentation. This is useful for the launching of your new product, be cause it will give much useful information in an objective manner. distribute q uestionnaires. Questionnaires can help determine your target market, or the target group for your products. This refers to the age group, education group, and income group likely to purchase your products. And through questionnair es, you can also find out about their habits and attitudes,Advertising7What is important when making an advertisement?a good idea color and picture advertising slogan, ,A good advertisement must have these factors. Because a good idea will make people want to buy it. A beautiful picture and color willmake people happy and attract people’s attention. And a good advertising slogan will make people remember it and know it. Make It become very popular。

商务英语口语试题及答案

商务英语口语试题及答案一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

A. 会议将在下午2点开始。

B. 会议被推迟到明天。

C. 会议将在上午11点开始。

听录音：[录音内容]答案：A2. 根据所听对话，选择正确的答案。

A. 客户对产品不满意。

B. 客户要求退货。

C. 客户要求换货。

听录音：[录音内容]答案：B二、口语表达（共30分）1. 请用英语描述一次商务会议的流程。

参考答案：In a typical business meeting, there is an agenda that outlines the topics to be discussed. The meeting starts with a greeting, followed by an introduction of attendees. Then, the chairperson leads the discussion according to the agenda. After each topic is discussed, a conclusion or decision is made. The meeting concludes with asummary of the decisions and next steps.2. 请用英语表达你对远程工作的看法。

参考答案：Remote work offers flexibility and can increase productivity for some employees. However, it may also lead to communication challenges and a lack of team cohesion. Companies need to establish clear guidelines and use technology to facilitate effective communication.三、情景对话（共30分）1. 假设你是一家公司的销售人员，客户询问产品价格，请你用英语回答。

商务英语听说期末考试复习题及参考答案

商务英语听说 --复习资料一、词汇测试题1、 (6) reimbursementA. to chargeB. to pay back esp. moneyC. to claim for damagesD. to ask for参考答案： B2、 (4) to withholdA. to offer something for a decisionB. to have a particular right to doC. to put something in a particular orderD. to refuse to give or to keep back参考答案： D3、 (8) put forwardA. to arrange for somethingB. to come on somethingC. to put on an eventD. to suggest an idea for consideration参考答案： D4、 (5) to scheduleA. to take on responsibilityB. to trust in someoneC. to bring in a consultantD. to list or state details参考答案： D5、 (9) to boostA. to take back or to removeB. to refuse to giveC. to become less in number or smallerD. to improve or increase参考答案： D二、词汇测试题1、该组有10个商务英语英文词或词组,下面均有汉语词或词组来进行解释,请将正确项选出,要求英汉转换意义准确,符合商务英语规范。

(1) sub-standardA. 不合标准的B. 标准化的C. 附属的标准D. 次品参考答案： A2、 (10) bull marketB. 牛市C. 集市D. 证券市场参考答案： B3、 (6) security centerA. 证券交易中心B. 期货中心C. 保险中心D. 保障中心参考答案： A4、 (5) It is proposed thatA. 可能会…B. 最好会…C. 应该是…D. 必定会…参考答案： C5、 (9) in principleA. 适用于B. 主要来讲C. 原则上D. 规定参考答案： C三、完形填空题1、 WTO It is well known that the World Trade Organization (WTO) is the only international organization（1） with the global rules of trade between notions. Its main function is to ensure that trade flows as smoothly as possible. It was founded in 1993 by the Final Act that concluded the Urugudy Round of multilateral negotiations under the General Agreement on Tariffs and Trade(GATT), which it （2）, and exists to administer and police the 28 free-trade agreements, oversee world trade practices, and adjudicate trade disputes. It began its operation on January 1, 1995, with its general council （3） 76 member states; by early 1999 it numbered 134 members. The result of it is to make a more prosperous, peaceful and accountable economic world. Decisions in the WTO are typically by （4） among all member countries and they are ratified by members’ parliaments. Trade friction is channeled into the WTO’s dispute settlement process where the focus is on interpreting agreements and commitments, and how to ensure that countries’ trade policies（5） with them. That way, the risk of disputes spilling over into political or military conflict is reduced. By lowering trade barriers, the WTO’s system also breaks down other barriers between peoples and nations. At the heart of the system-known as the （6） trading system-are the WTO’s agreements, negotiated and signed by a large majority of the world’s trading nations, and （7） in their parliaments. These agreements are the legal ground-rules for international commerce. Essentially, they are contracts, guaranteeing member countries important trade rights. They also bind governments to keep their trade policies within agreed limits to everybody’s benefit. The agreements were negotiated and signed by governments. But their purpose is to help producers of goods and services, exporters and importers conduct their business. The goal is to improve the welfare of the peoples of the member countries. The past 50 years have seen an （8） growth in world trade. Merchandise exports grew on average by 6% annually. Total trade in 1997 was 14 times the level of 1950. GATT and the WTO have helped to create a strong and prosperous trading system contributing to （9）growth. The system was developed through a series of trade negotiations, or rounds, held under GATT. The first rounds dealt mainly with tariff reductions but later negotiations included other areas such as anti-dumping and non-tariff measures. The latest round - the 1986-84 Uruguay Round - led to the WTO’s creation. Decisions are made by the entire membership. A majority vote is also possible but it has never been used in the WTO, and was extremely rare under the WTO’s （10）, GATT. The WTO’s agreements have been ratified in all members’ parliaments. 1.A. dealingB. communicatingC. complyingD. confirming参考答案： A2、A. concludingB. comprisingC. competing参考答案： B3、A. presentedB. unprecedentedC. supersededD. sustained参考答案： B4、A. rolledB. ratifiedC. checkedD. issued参考答案： B5、A. consensusB. commentC. commitmentD. component参考答案： A四、语境意义题1、 When did humans first arrive at the concept of money? What conditions spawned it? And how did it affect the ancient societies that created it? Until recently, re- searchers thought they had the answers. (1)(____). But few see the matter so simply now. With evidence gleaned from such disparate sources as ancient temple paintings, clay tablets, and buried hoards of un- coined metals, researchers have revealed far more ancient money: silver scraps and bits of gold, massive rings and gleaming ingots. (2)(____).There, they suggest, wealthy citizens were flaunting money at least as early as 2500 B.C. and perhaps a few hundred years before that. "There's just no way to get around it," says Marvin Powell, a historian at Northern Illinois University in De Kalb. "Silver in Mesopotamia functions like our money today. It's a means of exchange. People use it for a storage of wealth, and they use it for defining value." Many scholars believe money began even earlier. ‘My sense is that as far back as the written records go in Mesopotamia and Egypt, some form of money is there,’ observes Jonathan Williams, curator of Roman and Iron Age coins at the British Museum in London. "That suggests it was probably there beforehand, but we can' t tell because I we don't have any written records." Just why researchers have had such difficulties in uncovering these ancient moneys has much to do with the practice of archeology and the nature of money itself. Archeologists, after all, are the ultimate Dumpster divers: they spend their careers sifting through the trash of the past, ingeniously reconstructing vanished lives from broken pets and dented knives. (3)(____)Money doesn't always come in the form of dimes and sawbucks, even today. As a means of payment and a way of storing wealth, it assumes many forms, from debit cards and checks to credit cards and mutual funds. The forms it took in the past have been, to say the least, elusive. From the beginning, money has shaped human society. It greased the wheels of Mesopotamian commerce, spurred the development of mathematics, and helped officials and kings rake in taxes and impose fines. (4)(____). "If there were never any money, there would never havebeen prosperity," says Thomas Wyrick, an economist at Southwest Missouri State University in Springfield, who is studying the origins of money and banking. "Money is making all this stuff happen." Ancient texts show that almost from its first recorded appearance in the ancient Near East, money preoccupied estate owners and scribes, water carriers and slaves. In Mesopotamia, as early as 3000 BC, scribes devised pictographs suitable for recording simple lists of concrete objects, such as grain consignments. (5) (____).参考答案： E※B※F※C※A五、形式主义类题1、贵公司可能注意到了原材料价格的上涨趋势,种种迹象表明这种趋势将持续下去。

商务英语期末试题及答案

商务英语期末试题及答案一、选择题（每题2分，共20分）1. What is the most common method of payment in international trade?A. CashB. Letter of CreditC. ConsignmentD. Barter答案：B2. Which of the following is not a function of a sales contract?A. To define the terms of the saleB. To serve as a legal documentC. To increase the sales volumeD. To specify the rights and obligations of the parties答案：C3. In business negotiations, what is the purpose of making a counteroffer?A. To reject the initial offerB. To show interest in the dealC. To indicate a willingness to compromiseD. To end the negotiation答案：C4. What is the meaning of "FOB" in international trade terms?A. Free On BoardB. Freight On BoardC. Full OverloadD. Forward Operating Base答案：A5. Which of the following is a benefit of using a franchise business model?A. Complete control over the businessB. Reduced risk due to established brand recognitionC. The ability to set your own pricesD. No need to follow the franchisor's business system答案：B6. What is the primary role of a business plan?A. To secure financingB. To provide a detailed roadmap for the businessC. To advertise the businessD. To serve as a legal document for the business答案：B7. In the context of business, what does ROI stand for?A. Return on InvestmentB. Risk of InvestmentC. Rate of InterestD. Revenue of Income答案：A8. What is the main difference between a sole proprietorship and a partnership?A. The number of ownersB. The type of business activitiesC. The legal structureD. The level of liability答案：A9. Which of the following is an example of a tangible asset?A. A brand nameB. A patentC. A piece of machineryD. A customer database答案：C10. What is the term used to describe the process of exchanging goods or services for other goods or services without using money?A. BarterB. TradeC. ExchangeD. Commerce答案：A二、填空题（每空1分，共10分）1. The term "B2B" stands for __________, which refers to business transactions between two businesses.答案：Business to Business2. In a business context, "SWOT" analysis stands for Strengths, Weaknesses, Opportunities, and __________.答案：Threats3. The process of evaluating a potential investment's profitability is known as __________ analysis.答案：Financial4. A __________ is a document that outlines the terms and conditions of a sale between a buyer and a seller.答案：Invoice5. The concept of "just-in-time" (JIT) inventory managementis often associated with the __________ production system.答案：Lean6. When a company's net income is divided by its total assets, the result is the __________ ratio.答案：Return on Assets (ROA)7. The __________ is the process of identifying and understanding the needs and wants of a target market.答案：Market Research8. A __________ is a type of contract where the ownership of goods is transferred to the buyer upon payment.答案：Sales Contract9. The term "due diligence" refers to the process of__________ before making a business decision.答案：Careful investigation10. In marketing, "4Ps" stands for Product, Price, Place, and __________.答案：Promotion三、简答题（每题10分，共20分）1. Explain the concept of "Net Present Value" (NPV) and its importance in investment decisions.答案：Net Present Value (NPV) is the difference between the present value of cash inflows and the present value of cash outflows over a period of time. It is used to analyze the profitability of an investment or project. NPV is important because it provides a method to compare the value of different investments, taking into account the time value of money. A positive NPV indicates that the investment is expected to generate more cash than the cost, making it a potentially profitable opportunity.2. Describe the role of a "Board of Directors" in a company.答案：A Board of Directors is a group of。

商务英语期末试题与答案

《商务英语》期末试题与答案1、FOB(Free On Board)：船上交货2、 CIF(Cost、 Insurance and Freight)：成本、保险费加运费3、L/C：信用证（Letter of Credit，L/C）4、B/L：提单（Bill of Lading,B/L）5、D/P，Documents against Payment 付款交单6、 D/A 全称为documents against acceptance 承兑交单Translate the following Chinese into English:1.请随时向我方报告下列货物的最新价格。

Please keep us informed of the latest quotation for the following items.2.我方打算按照当前的国际市场价格给你报个价。

We are prepared to give you a quotation which is based upon the prevailing international market price.3.很遗憾，我们的价格与你方还盘之间的差距太大。

I’m sorry the difference between our price and your counteroffer is too wide. 4.能不能互相让步我想我们双方都坚持自己的价格是不明智的。

How about meeting each other half way? I don’t think it wise for either of us to insist on his own price.5.我们不能做这笔交易因为卖方提价百分之五并降低数量百分之二十五。

We cannot do the business, because the sellers have increased their price by 5% and reduced the quantity by 25%.6.关于价格问题，我认为在购买商品时，应该考虑的不仅是价格，还有品质。

中国大学MOOC商务英语听说期末测试答案

B.
Management is concerned about lawsuits.
C.
Few people have experience so they need to treat the experienced employees well.
D.
The company receives tax credits for happy employees.
B.
60 days
C.
90 days
D.
10 days
正确答案：A你没选择任何选项
16判断(1分)
The National Mass Entrepreneurship and Innovation Week was held from Sept 15 to Sept 21in Beijing.
得分/总分
得分/总分
你没有填写答案
正确答案：transfer money或Transfer money
11单选(1分)
Why does Marriott believe so strongly in taking care of employees?
得分/总分
A.
Happy employees provide better guest service.
得分/总分
你没有填写答案
正确答案：credibility或Credibility
27填空(1分)
In this way, it allows companies of different scales to compete with each other on (7) ___ly half of China’s AI satrtups.

商务英语口语期末考试安排

商务英语口语期末考试安排A: B,do you know that a group of people from a foreign trade delegation are visiting your company next month.?B:yes,I see.And I have been asked to help prepare a program of activities for the visitors.But I am not familiar with this,can you help me ?A:Of course. I am pleasure to.B:Thank you very much.let’s start ,ok?A:OK.What I want to tell you first is that we have to plan a tight schedule of travel. The activities that you choose will constitute a part of the first impression that you will give to your clients. So you should be careful when choosing the type of activities.B:Yeah,I got it. Firstly,I would take them around our company .Showing to them how our company work everyday.and Strengthen their confidence in cooperation with us.A: Absolutely!But what do you arrange for outside working hours.?B:Actually I have thought ut a series of activities, Such as a sightseeing tour, a football match, a ballroom party, an orchestra performance, a ballet show, a fashion show, playing tennis and a formal meal, etc.A:That’s great.but You also need to consider the client’s age, educational and cultural backgrounds and do some research about your clients’ characters and hobbies.B: I see what you mean.Let me see.They are young clients,I can take them to some more fashionable activities, such as a music bar, a pop music show, a fashion show.A: most imporant of all. you should end up all kind ofactivities with having a formal meal. You can talk about business with your clients at that time.B: Tha t’s marvelous. Thanks for your help!A: You’re welcome. Gook luck to you!A: *, The Managing Director is concerned about the quality of presentations given by staff at meetings. So we have been asked to help organize some training for staff in giving presentations.B:yeah,it is really a big concern.and it is important for our company. But how to organize this training? A: first of all,I think we should encourage employees to take part in the training.. if they don’t participate in ,all is useless.So we must do a good job in Propaganda .B:yes,I can’t agree with you more. Now let’s come to the question that what kind of schedule would be suitable for the training?A:I think we can hire some specifics in giving presentations to give courses to staff.B:That’s a good idea.English is a offical language, And Daily greeting and email main use English.so I think we should add english courses.A:yeah!it can Provide more team engagement chance for practising oral English.too.B:besides courses,what we should care about?A:as for time ,I think we should limit the training time,or they will be tired.B:in the training ,I think Q&A is necessary.do you think so>?A:yes,That’s absolutely true.B:ok! I do n’t know how to decide whether training has been succes sful.? What do you think about this?A:er,we can ask staff if this training is beneficial to them …B:oh,I see. We can let them to give presentations to everyone.they can show what they have learnt by it..Topic Three: A：Hi!How do you do.B:Fine.How about you?Are you busy recently?A:Yeah.We are looking for a new head of Human Resource.Would you help me select the candidates?B:Sure.I would like to.But what experience and skills you will look for in applicants?A:Of course we need a man who has relevent experiences at least five years.Then,human resource management should be responsible for the labor relations coordination,this request must be known as countries for labor relations legislation,at the same time it is the content of the interpersonal relationship is to coordinate between the enterprises and workers.B:So he first should be a man enjoying making friends and willing to communicate.Then,he should be thoughtful and have Strong interpersonal sensitivity.A:More important is the ability of resist compression and good control of his emotion.B:Yes.You are right.A:Is there any package like perk, or benefits in addition to a basic starting salary?B:Oh,I nearly forget about it.We will provide good training opportunity for the staff,So can not only improve the capacity of employees, and increasing staff change the security of face. A:How about paid vacation?B:It's a good idea.We need do something like this to motivate the employees.Our company will provide paid vacation and person insurance,including some extra entertainment activities.A:There are almost 27 candidates.And some of them is really good from each point of view.So,it's really a tough task.Thanks so much for helping me.B:It doesn't matter.Wish both us and the candidates good luck.。

商务英语口语期末课程考试

《商务英语口语》期末课程考试Arrange a schedule and make changes in itGroup Members: 赵晓情 201103014126薛璞 201103014130李青晓 201103014131荆紫株 201103014147芮盟 201103014152鲁博崧 201103014153张冬 2011030141542013年12月CastHebe……………………..………赵晓情Daisy……………………………..薛璞S hirley…………………………...李青晓Amy…………………………..…..荆紫株Ray mond…………………………..芮盟Maple………………………….....鲁博崧Winter………………………….....张冬稿子：Raymond: Guys,I need you two to do me a favor.Hebe: I was just wondering where you have been. Boss, here is the schedule we have just made for our clients. Shirley and Amy will arive tomorrow.Raymond: Good job. Emm....you know. Shirley and Amy will stay for about three days here.I was thinking maybe we can take them go out for a while....maybe to the park or the museum and...Maple: Leave it to me .Bro. I can handle that ,we just need a small modification then it will be an excellent plan. Trust me.Raymond: I trust you.You are always the one who knows how to play games.How I wish you could have the same talent in your work.Hebe&Mapl: Yes,sir.Hebe: Hi, is this Amy speaking?Amy: Yes.I am.Hebe: Hi, Amy I am Hebe from Wonderland Robot company and I hope you haven’t forget me yet.Amy: Of course I haven’t. Are you cal ling me to make sure the schedules tomorrow? Hebe: Yeah. There’s something we can discuss after we meet. I call you just to make sure we will meet at the airport at 11:00 p.m. And your flight number is FZ400. Amy: We have changed to the Flight FZ211. Because Shirley thought 11p.m be a little bit late and we hope to have a good relax since we have so many things to do the next day. By the way, we will arrive at about 9:00 p,m. Is it convenient for you to change the schedule? I’m sorry I haven’t tell you earl ier.Hebe: Well, it doesn’t matter at all. So ,shall we meet at the airport at 9:15?Amy: That would be great.Thanks a lot. See you tomoeeow, bye.Hebe: See you.At the airportMaple: Hey, Amy! Nice to meet you! How was the trip?Amy: It was fine. We wer e worrying about we couldn’t arrive in time since it rained heavily this morning. Thanks God it stopped before we check-in.Maple: It seems God wants us to meet. Where is Shirley? I haven’t seen her.Amy: Emu… she is in the woman’s room. She doesn’t feel well after fright every time.Maple: Sorry to hear that. Is it fine to leave her alone? You can go to look after her. I will help you move these packages.Amy: Thanks. But there she is.Maple: Hey, Shirley. I am Maple from the Wonderland Robot Company. I heard you didn’t feel well. I can take you to the hospital first. You don’t have to worry about Raymond.I will call him to explain.Shirley: Thanks a lot. But it doesn’t matter. I fell better right now.Maple: So let’s go to the hotel. Remond and Hebe are w aiting there.In the HotelHebe: Excuse me? My name is Hebe. I come to pick the room yesterday I booked. Daisy: OK. Let me check the booking list, Miss. Is your name is Hebe Brown?Hebe: Yeah, that’s me.Daisy: You have booked a single executive room. Is it right?Hebe: Single? I booked a double one. There must be some mistakes.Raymond: What’s wrong?Hebe: She told me the room I booked is a single room. I am quiet sure I booked a double one.Raymond: That doesn’t matter. Change a double room for us, pleas e.Daisy: I am really sorry for our mistakes, but there is no double room left. Raymond: So, what you are gonna do? Leave another one in the hallway?Maple: Hey, boss! Here we come. Shirley,This is our boss, Remond, this is Shirley from JY. Domestic company.Raymond: We have talked before. Nice to meet you!Shirley: Nice to meet you, too. What’s wrong? Is there any problem with the room? Hebe：I am sorry. Give me one minute I can make it done.Daisy: Really sorry, Miss Brown. This is our hotel manger. He wants to talk with you.Hebe: Well, I have to say something first. I don’t care about why there was a mistake.I need a double room right now. These two people you just saw were very important clients for our company.W: I got it.Hi, everyone, I am really sorry for our hotel has brought you so many troubles. We don’t have a double room right now. but we can offer you the deluxe suite if you don’t mind. And you only have to pay at a double-room price.Raymond: That’s fine. Thanks ,I will give you a good reput ation after we leave. Shirley. It’s late now. I think you two need a good rest. We will meet tomorrow. Shirley: Fine, see you. Amy, I am really tired now. Would you please check the schedule with them? I want to go upstairs now if you don’t mind?Maple: Of course. Madam. Have a good dream, night.Shirley: Night.Raymond: I still have some work left in the company. Maple, you go back with Hebeand finish these files on my desk. Give me the schedule, I will do it.Maple: Fine. Shall we leave the car for you?Raymond: No, you two drive it. It’s faster. I will call a taxi to send me home. After all this is going to be quickly to finish.Maple: Fine, bye, Amy.Hebe: See you.Amy: Fine. Mr. Remond. I think we will go to the museum tomorrow morning and tomorrow afternoon we will visit the center park. Is it right?Raymond: Yes, and we will pick you up at 8:00.am tomorrow. Then the day after tomorrow we will show you the factory and our products.Amy: There are two factories of your company on the map. Which one shall we go? Raymond: It depends on you.Amy: Shall we go to the one next to YuYan Road? That one is near and convenient. Raymond: Fine. So see you tomorrow. Have a good rest.Amy: Thanks for your entertainment, Mr. Remond. See you tomorrow.Show robot productionShirley: Through I know this is going to be a little bit sentimental, but I have to say I was really happy yesterday. I didn't know the park is that big and I love that museum. The show we watched yesterday was fantastic.Raymond: Glad you like it. We just thought you have a three day trip and we only need one day to talk about business.Shirley: So you make it more like a trip now.Raymond: You got it.Shirley: O h! My dear! Are these your robot production? They look so cool! Emm… just like a real person!Raymond: Yep. Maple will show you how it works.Maple: Fine, madam. These two types are the most popular ones in our company. They can be a good helper in your daily life. I will first show you how they greet to people.Winter: Good morning. Daisy, the weather is fine today. What's your plan?Daisy: I am going to do the house work. My master is not at home today. So I can't go out.Winter: oh, that is so sad. I have been waiting for a long time to go out with you. Shirley: This is so sweat! God, I wish I have robots like them in my house! But you know, our company aims at helping people with daily housework and schedulesecretary. What else can they do? I mean, can you show me some details they can handle?Maple: certainly. As you can see this female robot can do all the housework like cleaning floors, washing dishes and clothes, taking care of the plants and dogs… and we have made her an emotional robot. You can take with her when you feel sad or lonely.Shirley: Really?Maple: Try it.Shirley: Hi, Daisy. I don't feel well today.Daisy: What happened? My dear.Shirley: I had an argument with my boyfriend. I want to break up with him.Daisy: Honey. You don't have to be sad. This Often happens when you date with someone. You should go to talk with him. Maybe this is just a misunderstanding. Shirley: But I found that he had fallen in love with other woman at the same time. Daisy: Then you have to think of leaving him and finding a new boy friend. This is not the mistake we can stand.Shirley: Thanks. I got it.Daisy: You are welcome. This is my pleasure. And you can talk to me whenever you need. I am your best friend.Shirley：This is amazing! What can the male robot do?Maple: It is a schedule secretary.Winter: Good morning, Madam. Today is Monday, December the ninth. You have to arrive at the airport at half past 8, taking the flight WB533 to Paris and attending the New Spring Fashion show of 2014. At 13:15 you will have to have lunch with John Black, the originator of the teenager protection charity, and discuss the details of the donation. At 17:00, you have to …Daisy: You can’t manage plans like that. She is a woman. She needs time to exercise and relax in order to keep fit and beautiful. After all, the best thing for a woman will never be the career but the youth.Winter: Really? But it seems you never do things to keep your face and body in good shape.Daisy: Of course I don’t have to. People call us “robots” and Roberts never grow old. And I feel shame to have such a stupid partner like you. Now you have to make a new schedule.Winter: Ok. Then let’s cancel all the business events to have a good trip. My de armadam, where would you like to travel?Shirley:You said “Paris”. Let’s just go to Paris.Winter: Searching…B: B: B:Here is the result. We can fly to Paris at 4am or 7amtomorrow morning from the nearest airport. Or if you prefer the passenger liner ship there is one at 2pm at DongShui harbor. Pick the way you want. I can show the price and time in details. Shirley:There are exactly the robots I want. How much is it?Maple: 20,000 for the male robot and 18,000 for the female one.Amy: I think we can discuss more on it.Maple: So let’s make a schedule for this last night. I know a good restaurant nearby. The food there taste really great…let’s go.。

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