英语酒店常用语

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酒店英语口语实例大全

酒店英语口语实例大全

酒店英语口语实例大全以下是酒店英语口语的常用实例,供参考。

1. Good morning, how can I assist you?早上好,我能为您做些什么?2. Do you have a reservation?您有预订吗?3. How many nights will you be staying with us?您将在这里住几晚?4. What type of room are you interested in?您对哪种类型的房间感兴趣?5. We have a deluxe room available. Would you like to see it? 我们有一间豪华房空着。

您想看看吗?6. Can I have your name and contact information, please?请告诉我您的姓名和联系方式,好吗?7. How will you be paying for your stay?您将如何支付住宿费用?8. We accept credit cards, cash, and bank transfers.我们接受信用卡、现金和银行转账。

9. Is there anything else I can help you with?还有其他我可以帮助您的吗?10. Enjoy your stay with us!祝您在我们酒店住得愉快!11. Check-out time is at 12:00 noon.退房时间是中午12点。

12. Could you please sign the registration form?请您在登记表上签名好吗?13. Here is your room key and breakfast voucher.这是您的房间钥匙和早餐券。

14. If you need anything, don't hesitate to call the front desk.如果您需要什么,请随时打电话给前台。

酒店常用英语

酒店常用英语

酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机,话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning(afternoon、evening)madam/sir早上(下午、晚上)好,女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。

3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。

4、Thank you for your advice(information/help).谢谢您的忠告(信息/帮助)。

5、You are welcome./Not at all. 不用谢。

6、It’s my pleasure. 很高兴为您服务。

7、I’m sorry./Excuse me. 对不起,抱歉。

酒店常用英语口语交流

酒店常用英语口语交流

酒店常用英语口语交流酒店作为旅行中不可或缺的重要场所,英语口语在酒店交流中显得尤为重要。

掌握一些常用的酒店英语口语可以帮助我们更顺畅地与酒店工作人员进行交流,提高入住体验。

下面是一些常用的酒店英语口语,希望对大家在旅行中有所帮助。

预订房间•Can I make a reservation?我可以预订吗?•I would like to book a room.我想订一个房间。

•I’d like to book a double room for two nights.我想订一个双人房间,两晚。

•Is breakfast included?早餐包括在内吗?•How much does the room cost per night?每晚房间多少钱?•Do you have any rooms available for tonight?今晚有空房吗?入住•I have a reservation under the name of [name].我有一个预订,名字是[name]。

•Do you have a reservation?你有预订吗?•Can I see your ID, please?请出示您的身份证。

•Here is my passport.这是我的护照。

•Could you please fill out this form?您可以填写这张表格吗?•What time is check-out?退房时间是几点?服务•Could you bring me some more towels, please?请给我带些毛巾。

•The air conditioner is not working.空调坏了。

•Is there a restaurant in the hotel?酒店有餐厅吗?•What time does the restaurant open/close?餐厅何时开/关门?•Could you help me call a taxi?你能帮我叫辆出租车吗?•I need some extra pillows.我需要额外的枕头。

酒店英语口语

酒店英语口语

酒店英语口语酒店英语口语在酒店工作或旅行期间,掌握一些基本的酒店英语口语是非常重要的。

这些口语可以帮助您与酒店员工进行交流,并解决您在酒店住宿过程中的各种问题。

下面是一些常用的酒店英语口语:1. 预订房间 (Booking a Room)- 'I'd like to book a room, please.'(我想预订一个房间。

) - 'I would like to reserve a room for three nights.'(我想预订三晚的房间。

)- 'Do you have any available rooms for tonight?'(今晚有空房间吗?)2. 登记入住 (Checking In)- 'I have a reservation under the name of Smith.'(我有一个叫Smith的预订。

)- 'Could you please fill out this registration form?'(请填写这份登记表。

)- 'Here is your room key. You are in room 305.'(这是您的房间钥匙。

您入住的是305号房间。

)3. 房间设施 (Room Facilities)- 'Is there free Wi-Fi in the room?'(房间里有免费的Wi-Fi 吗?)- 'Could I have some extra towels, please?'(请给我一些额外的毛巾好吗?)- 'The air conditioning doesn't seem to be working in my room.'(我的房间空调好像不工作。

)4. 酒店设施 (Hotel Facilities)- 'What time does the breakfast start?'(早餐几点开始?) - 'Is there a gym or fitness center in the hotel?'(酒店里有健身房吗?)- 'Where can I find the nearest ATM?'(我在哪里可以找到最近的ATM机?)5. 结账 (Checking Out)- 'I would like to check out, please.'(我想结账。

酒店常用英语

酒店常用英语

酒店常用英语
一、欢迎和问候语
1、Welcome to our hotel(restaurant/shop).
欢迎到我们酒店
2、I hope you will enjoy your stay in our hotel.
希望您在我们酒店过得愉快(客人刚入住时)
3、I hope you are enjoying your stay with us.
希望您在我们酒店过得愉快(客人入住期间)
4、I hope you have enjoyed your stay with us
希望您在我们酒店过得愉快.(客人离店时)
5、Have a good time(day/ trip)! 祝您过得愉快!
二、常用短语
1、Please wait a moment 请稍等
2、Sorry to have kept you waiting不好意思,让您久等了。

3、How do you spell your name,please?请问,您的名字怎么拼?
4、This way please 这边请
5、Please fill in this form请填一下这张表格
6、How will you pay the bill?请问,怎么付费呢?
7、Please tell me you room number请告诉我您的房间号码
8、Can you sing your name here,please?请在这里签上您的名字
9、No problem 没问题
10、It's my pleasure.这是我的荣幸。

英语酒店常用语

英语酒店常用语

酒店常用Have you a reservation 您预定过了吗May I know your name and room number 您能告诉我您的名字与房间号吗Here is your room key.给您房间钥匙;Please pay at the cashier's desk over there.请去那边帐台付款;Are these your baggage 这些是您的行李吗1.早晨好;中午好;晚上好; Good morning/afternoon/evening2.欢迎您光临我们饭店;Welcome to our Hotel3.旅游愉快吗Did you have a nice trip4.我是接待员/服务员;I am receptionist. waiter/waitress5.需要我帮忙吗What can l do for yon6.请稍等一会儿;Just a moment, please7.很高兴为您服务;I am always at your service8.希望您在这里住得愉快;I hope you will enjoy your stay with us here.9.对不起,给您添麻烦; I am very sorry to have caused you so much trouble10.如果您需要什么帮助,请及时告诉我; Just let me know if there is anything. I can do for you11.这边请;This way,please12. 请走这边;Would you care to step this way,please13.不客气; You are welcome/“Not at all/It“s my pleasure14.为宾客服务是我们的荣幸;It’s our pleasure to serve our guests15.您先请;请跟我来; After you.Follow me ,please.16.对不起,我马上就过来; Excuse me,I will be with you in a minute.17.能告诉我您的姓名吗May l have your name18.对不起,让您久等了Sorry to have kept your waiting19.您能填一下这张表吗Would you please fill in this form20.您如何付账,是现金还是信用卡How are you going to pay,in cash or by credit card21.对不起,我能进来吗Excuse me,may l come in22.一直往前走;向左转、向右转Go straight ahead.Turn left,turn right23.您可以坐这部电梯到客房You may go to your room by this elevator24.我马上为您查一下; Let me have a cheek for you.25.请坐; Take a seat.please26.我来为您指路;I’ll show you the way27.祝您旅途愉快; Have a good trip28.祝您生意兴隆; I wish you a good business29.欢迎您下次再来; You are welcome to stay with us next time30.希望再次为您服务;I am looking forward to serving you once again.基本待客英语一在正式的英语表现里,疑问基本句型可分为下列四种:1. May I ~2. Could you ~3. Would you ~4. Shall I ~只要理解这四种基本的句型,就可以处理大部分业务上的状况;1.自己要做什么事时,就使用May I ~May I have your name, please 请问尊姓大名May I have your check-out time, please 请问您什么时候结帐离开May I see your passport, please 请让我看一下您的护照好吗May I know your nationality, please 请问您的国籍是什么2.麻烦客人时,可使用Could you ~Could you fill out the form, please 请您填写这张表格好吗Could you write that down, please 请您写下来好吗Could you draft the fax, please 请您写下传真的草稿好吗Could you hold the line, please 请不要挂电话好吗3.询问客人的喜好或是做什么时,可使用Would you ~Would you like tea or coffee 请问您要喝茶还是咖啡Would you like to take a taxi 请问您要搭计程车吗Would you mind sitting here 请问您介意坐在这里吗只要在疑问词后加“Would you ~”,就可以提出大部分的询问;When would you like to visit Kunshan 请问您想要何时参观昆山When would you like to have lunch 请问您想在哪里用餐What time would you like to eat 请问您想何时用餐Who would you like to contact 请问您想和谁联络Which kind of room would you prefer 请问您喜欢哪一种房间How would you like to settle your bill 请问您的账单如何处理How long would you like to stay 请问您要逗留多久How many tickets would you like to buy 请问您要买几张票4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~ Shall I draw the curtains 请问需要我把窗帘拉上吗Shall I draw you a map 请问要我为您画一张地图吗Shall I make the reservation for you 请问要我为您安排预约吗二招呼语Good morning. 用于中午以前Good afternoon. 用于中午至下午六点以前Good evening. 用于下午六点过后在这些招呼语的后面接句子,例如:Good morning, sir. Are you checking-out 早上好,先生,请问您要退房吗Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店Good evening, Ms. May I help you 晚上好,小姐,请问我能为您服务吗后面也可以接上自己酒店名称、部门名称,如:Good morning, sir. This is the Front Desk. May I help you早上好,先生;这里是服务台,请问您需要服务吗三回答1.一般性的回答I see, sir. 我明白了,先生;Certainly, sir. 好的,先生;2.请对方再等一会儿Just a moment, please. 请稍等;Thank you for waiting. 您久等了,先生;I am very sorry to have kept you waiting. 很抱歉让您久等了;Could you wait a little longer, please 请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些;I am afraid I can’t do that. 不好意思,我恐怕没办法那样做;Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下;4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错,就说:“We are sorry.”;I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便;I would like to apologize for the mistake. 为这个错误我深致歉意;5.客人对自己说“Thank you.”时回答You are welcome. 不客气;Thank you, sir. 谢谢您,先生;Thank you very much. 非常感谢您;6.交给客人某些东西时,可以说Here you are. 您要的东西在这里;Here is your room key. 这是您的房间钥匙;Here it is. 这是您的东西;7.当客人准备离开时,可以说:Have a nice day. 祝您有美好的一天;Please enjoy your stay 祝您住宿愉快;We hope to see you again soon. 希望不久能再次见到您;Thank you for staying with us. 谢谢光临;8. 当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助; Pardon 对不起Pardon me 对不起I beg your pardon 对不起请再说一遍好吗Could you repeat that, please 请您重复一遍好吗9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说:Thank you for calling. 感谢您的来电;You are welcome, sir. 先生,不客气;We look forward to hearing from you. 我们静候您的佳音;Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络;柜台服务B=行李服务员BellmanC=服务员ClerkH=客房服务员HousekeepingBC=领班Bell CaptainG=客人Guest尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time.请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinner庆功宴Glee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home./Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings.祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold ameeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判Enter into negotiation交涉Make representations with sb. On sth./deal with sb.事物性会谈Talks at working level对口会谈Counterpart talks议程项目Items on the agenda主题Theme议题Topic for discussion双方商定的议程Schedule mutually agreed upon开幕会议Opening session全体会议Plenary session开场白Introduction情况介绍Presentation小组讨论Panel discussion同有关单位磋商Hold consultations with the organizations concerned一轮会谈One round of talks决议Resolution谅解备忘录Memorandum of understanding现在开会;I declare the meeting open.请…发言;I invite the representative of …To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a brief overview of Beijing's economy.我的介绍完了,谢谢That's all for my presentation. thank you.我先说这么多;So much for my remarks for now.我要说的就是这些;That's all for what I want to say.您看是先谈原则问题呢,还是先谈具体问题I wonder if you would like to start with matters of principle or specific issues让我先谈一个问题;If you agreeWith your permission, let me start with one issue在谈那个问题之前我想对您刚才讲的话谈点看法;Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢I wish to benefit from your views on this matter./ What is your view on this matter / How do you see this matter我提议休会十分钟;I propose a ten-minute break.我想接着刚才的问题讲下去;I will pick up where we left off just now.对不起,我插一句;Sorry for the interruption but当然可以By all means.怎么都行Whatever you say.我没有异议;I have no objection.我方对这个问题有异议;We take exception to this question.我们高兴地看到…We note with pleasure that …这个日期贵方觉得合适吗I wonder if this date would be suitable for you不知你们上午谈的怎样I wonder how the meeting went this morning我方很希望贵方能尽早给予肯定的答复;We would greatly appreciate it if youcould give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书;You are kindly requested to submit the letter of intent on the date no later than 1st August.纠缠这个问题;Entangle this issue.提倡节约Advocate/uphold thriftiness为了国家的繁荣For the sake of national property经受了时间考验的友谊给我留下了很深的印象;The time-tested friendship leave me a deep impression.切注视Keep close watch on促进密切合作Spur/promote intensive cooperation久仰I've heard so much about you.好久不见了Long time no see.辛苦了You've had a long day. You've had a long flight.尊敬的朋友们Distinguished/Honorable/Respected friends阁下多用于称呼大使Your Excellency我代表北京市政府欢迎各位朋友访问北京;On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢;On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样How are you making out in Beijing我一定向他转达您的问候和邀请;I'll surely remember you and your invitation to him.欢迎美商来北京投资;American businessmen are welcome to make investment in Beijing.欢迎多提宝贵意见;Your valuable advice is most welcome.不虚此行It's a rewarding trip您的日程很紧,我们的会见是否就到此为止;As you have a tight schedule, I will not take up more of your time. 请代我问候王先生;Please remember me to Mr.Wang.感谢光临Thank you so much for coming.欢迎再来Hope you'll come again.欢迎以后多来北京Hope you'll visit Beijing more often.请留步,不用送了I will see myself out, please.多保重Take care祝您一路平安Have a nice trip愿为您效劳At your service为…举行宴会/宴请Host a dinner/banquet/luncheon in honor of …欢迎宴会Welcome dinner便宴Informal dinner午宴附有情况介绍或专题演讲等内容Luncheon便餐Light meal工作午餐Working luncheon自助餐Buffet dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinnerGlee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table d'hote/a la carte上菜Serve a courst您的位置在这里;Here is your seat.请入席Please have a seat.欢聚一堂Enjoy this happy get-together请随便Please yourself at home.Please enjoy yourself.请各位随意用餐;Help yourself please.您喝点什么What would you like to drink现在我提议,为了…和…之间的合作,为了…参议员的健康,干杯At this point, I propose a toast: to the cooperation between …And …, to the health of Senator…, cheers最后,我借主人的酒,提议为…干杯Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯I'd ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯Here's to you祝你健康To your health我要为此干杯I'll drink to that随量Whatever you like我失陪一会儿Excuse me for a minute.菜不好,请多多包涵Hope you enjoy yourself.女士们先生们,欢迎各位光临,演出很快就要开始了,请尽快就坐;Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始;The reception will now begin.全体起立,奏国歌All rise please. For the P.R.C.National Anthem出席今天招待会的贵宾有…The distinguished guests paarticipating the reception are …现在请…讲话I have the honour to call upon …开幕式现在结束;This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立…一周年Celebrating the 1st Anniversary of the Establishment of …热烈祝贺第一届…锦标赛Hail the first FIFA of …值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season's greetings. 祝您工作顺利、事业成功、身体健康、家庭幸福Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family衷心祝贺您当选…Hearty congratulations on your recent election as …举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人Patron/sponsor/organizer/co-organizer举行谈判常用酒店英语词汇大全如下:Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订不是预定Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位:客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair 与书桌配套的椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor 英底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor 英二楼,美一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor 英三楼,美二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry 总称木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语:market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign 动签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare 形多余的postpone 动延期cancel 动取消travelers cheque 旅行支票pay 动付款fill 动填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge 动收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable 形合理的cash 动兑换keep 动保留、保存bank draft 汇票accept 动接受procedure fee 手续费fill in the form 填表酒店的种类:Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门:电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他:Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。

酒店常用英语口语

酒店常用英语口语

酒店常用英语口语1. 预订房间1.1 酒店查询当我们需要预订酒店时,通常会通过电话或者在线预订平台进行酒店查询。

下面是一些常用的英语口语:•Can I make a reservation for a room? (我可以预订一个房间吗?)•Do you have any rooms available? (你们有空房间吗?)•How much is the room rate? (房间价格是多少?)•What is included in the room rate? (房间价格包括哪些服务?)•Is breakfast included? (早餐包括在内吗?)•Do you have any discounts for long-term stays? (长期入住有折扣吗?)1.2 个人信息确认在预订酒店时,我们需要提供一些个人信息以确认预订。

以下是一些常用的英语口语:•My name is [Your Name]. (我的名字是[你的名字].)•I would like to book a room for [number of nights].(我想预订[number of nights]晚的房间.)•I would like a non-smoking room. (我想要一个无烟房.)•I prefer a room with a view. (我希望有一个可以看到景色的房间.)•I prefer a room with a king-sized bed. (我希望有一个大床的房间.)1.3 房间预订确认在完成预订后,我们需要确认预订细节。

以下是一些常用的英语口语:•Can you confirm my reservation? (可以确认一下我的预订吗?)•Can I have a confirmation email? (可以给我发送一封确认邮件吗?)•What is the check-in/check-out time? (入住/退房时间是多少?)•How can I cancel my reservation if needed? (如果需要的话,我该如何取消预订?)•Can you provide an invoice/receipt? (可以提供发票/收据吗?)2. 入住2.1 办理入住手续当我们到达酒店时,我们需要办理入住手续。

酒店日常英语口语

酒店日常英语口语

酒店日常英语口语1 Welcome to our hotel! 欢迎光临(我们酒店).2 Welcome, sir/madam! 欢迎光临.3 Good morning/afternoon/evening. 早上/下午/晚上好!4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?)6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗?7 One moment, please. 请您稍候。

8 Thanks! 谢谢您!9 My pleasure! 不用客气!10 Thank you for waiting. 您久等了.11 Sorry to keep you waiting. 不起让您久等了.12 Do you speak Chinese/English? 请问您讲中文/英文吗?13 Do you have a reservation? 请问您有预订吗?14 Show me your passport or identification, please. 请出示一下您的护照或证件。

15 How would you like to pay? In cash or by credit card? 您用什么方式付款,是用现金还是信用卡?16 please show me your credit card. 请出示您的信用卡.17 Please sign here. 请在这儿签字。

18 Here is your charge please. 这是找您的零钱。

酒店日常英语用语

酒店日常英语用语

欢迎问候语:Good morning(afternoon/evening),sir/madam早上好,先生、夫人How do you do ?您好!(初次见面)Glad(nice) to meet you? 很高兴见到您。

How are you?您好吗?Fine,thanksandyou很好,谢谢,您呢?Welcome to our hotel .欢迎到我们酒店。

Wish you a most pleasant stay in our hotel愿您在我们酒店过得愉快。

I hope you will enjoy your stay with us.希望。

(刚入店时)I hope you are enjoying your stay with us.住店期间I hope you have enjoyed your stay with us.离店时Have a good time.祝您过得愉快电话用语:New century hotel,front desk ,may I help you?新时空华程酒店,前台,我能够帮您吗?Sorry,I’ve dialed the wrong numer.对不起,我拨错号了。

May I speak to your general manager?能和你们总经理说话吗?Speaking.我就是Sorry,he is out at the moment .wound you like to leave a message?对不起,他现在不在,您要留口信吗?祝贺语Congratulation 祝贺您Happy birthdayHappy new yearMerry christmasHave a nice holiday 节日快乐Wish you every success祝您成功答谢和应答语Thank you(very much)谢谢您Thank you for your advice (information ,help) 感谢您的忠告(信息,帮助)It’s very kind of you 谢谢,您真客气You are welcome 不用谢It’s my pleasure非常乐意为您效劳I am at your service乐意为您效劳Thank you for staying in our hotel感谢您下榻我们酒店道歉语I’m sorry很抱歉Sorry to have kept you waiting对不起让您久等了Sorry to interrupt you 对不起打扰您了I apologize for this我为此抱歉That’sall right没关系Let’s forget it算了吧征询语Can(may)I help you?yes please我能帮您什么吗?好的What can I do for you?我能帮您什么吗?Is there anything I can do for you 有什么能问您效劳的?Just a moment please 请稍等一下May I use your phone?我能借用一下您的电话吗?Yes,of course当然可以指路用语Go upstairs/downstairs.上楼、下楼It’s on the second floor在二楼Excuse me.where is the washroom.(restroom,,elevator)?对不起,请问洗手间(电梯)在哪儿?Turn left/right往左,往右It’s in the lobby near the main entrance在大厅靠近大门It’s in the lobby near the main entranceIt’s in the basement at the end of the corridor在地下室走廊尽头提醒用语Mind(watch)your step 请走好Please be careful请当心Please don’t leave anything behind请别遗忘您的东西Don’t worry别担心Take it easy放心好了Please don’t smoke here请不要在这里吸烟告别语Goolbye再见Gool night晚安See you tomorrow 明天见Goodbye and thank you for coming再见,谢谢您的光临Goodbye and hope to see you again再见,希望再见到您Have a nice trip 一路平安Wish you a pleasant journey!good luck!祝您旅途愉快,祝您好运!指路It’s located on shao saw road 它位于韶山路It’s not far from here离这儿不远It’s just near(next to\opposite\behind)the post office正好在邮局附近(隔壁,对面,后面)It’s beside(in front of,across,on he other side of north of )the square 在广场旁边(前面,穿过,另一边,北面)You will have to takea bus (a trolleybus,a taxi)您必须乘公共汽车。

酒店常用英语180句

酒店常用英语180句

饭店工作常用英语180 句一、Greetings 欢迎和问候语1. Good morning (afternoon, evening), sir (madam).早上、下午、晚上好,先生、夫人。

2. How do you do?您好,初次见面?How do you do?您好?Glad to meet you.很高兴见到您。

3. How are you?您好吗?Fine, thanks. And you?好的,谢谢。

您呢?4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆、餐厅、商店来。

5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

6. I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快(客人刚入店时)。

I hope you enjoy your stay with us.希望您在我们宾馆过得愉快(客人在饭店逗留期间)。

I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快(客人离店时)。

7. Have a good time.祝您过得愉快。

二、电话用语8. Good morning. This is… (岗位)…(姓名)is speaking. May I help you? 早上好。

这是……部门,我是……。

我能帮您什么吗?9. Sorry, I’ve dialed the wrong number.对不起,我拨错号了。

10. May I speak to your General Manager?能和你们总经理说话吗。

11. Sorry. He is not in at the moment.对不起,他现在不在。

12. Would you like to leave a message?你要留口信吗。

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好,我能帮您吗?•Hello, welcome to our hotel. 您好,欢迎光临我们的酒店。

2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。

•Could you please fill out this registration form? 请您填写这张登记表好吗?3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305,位于三楼。

•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。

4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗?•The air conditioning is not working properly. 空调不太正常。

5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗?•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。

6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应?•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐,两人。

7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。

酒店业常用英语

酒店业常用英语

酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好,欢迎来到我们的酒店。

2. How many people are there in your group? 您的团队有多少人?3. Would you like to make a reservation? 您想预订房间吗?4. We have a double room available for you. 我们有一间双人房可供您使用。

5. Here is your room key. 这是您的房间钥匙。

6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗?7. Please let us know if you need anything else. 如果您需要其他任何东西,请告诉我们。

二、客房服务英语1. Good morning, is there anything else you need? 早上好,您还需要其他东西吗?2. Would you like a wake-up call? 您想要叫醒服务吗?3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。

4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题,请告诉我们。

5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。

三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗?2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐?3. Here is the menu. 您看菜单。

酒店常用英语口语

酒店常用英语口语

酒店常用英语口语1. 预订房间(Room Reservation)1.1 询问预订房间的可用性(Checking Room Availability)•Guest: Good morning/afternoon/evening. I would like to make aroom reservation.•Front Desk Clerk: Good morning/afternoon/evening. How may I assist you?•Guest: Could you please tell me if there are any rooms available for [date]?•Front Desk Clerk: Yes, we have a few rooms available on that date. How many nights will you be staying?•Guest: I will be staying for [number of nights].1.2 询问房间类型和设施(Asking about Room Types and Amenities)•Guest: What types of rooms do you have?•Front Desk Clerk: We offer single rooms, double rooms, suites, and executive rooms.•Guest: Could you please tell me about the amenities in the rooms?•Front Desk Clerk: All our rooms come with free Wi-Fi, a flat-screen TV, air conditioning, and a mini-bar.1.3 询问价格和支付方式(Asking about Price and Payment Methods)•Guest: How much does a [room type] cost per night?•Front Desk Clerk: The price for a [room type] is [price] per night.•Guest: Do you accept credit cards?•Front Desk Clerk: Yes, we accept all major credit cards.1.4 确认预订(Confirming the Reservation)•Front Desk Clerk: May I have your name, please?•Guest: My name is [guest’s name].•Front Desk Clerk: Thank you, Mr./Ms. [guest’s name]. Your room has been reserved for [number of nights] from [date].2. 办理入住(Check-in)2.1 登记入住(Registration)•Guest: Hi, I have a reservation under the name of [guest’s name].•Front Desk Clerk: Good [morning/afternoon/evening],Mr./Ms. [guest’s name]. Could you please provide me with your ID or passport?•Guest: Sure, here it is.•Front Desk Clerk: Thank you. I’ll just need your signature here. Here is your room key. Your room number is [room number].2.2 询问服务和设施(Inquiring about Services and Facilities)•Guest: Could you please let me know the breakfast timings?•Front Desk Clerk: Breakfast is served from [time] to [time] in the restaurant on the ground floor.•Guest: Are there any fitness facilities in the hotel?•Front Desk Clerk: Yes, we have a fitness center on the second floor. It is open from [time] to [time].2.3 确认退房时间(Confirming the Check-Out Time)•Guest: What time is the check-out?•Front Desk Clerk: The check-out time is at [time] tomorrow. If you need a late check-out, please let us know in advance.3. 服务请求(Service Requests)3.1 请求叫醒服务(Requesting Wake-up Call)•Guest: Can I request a wake-up call for [time] tomorrow morning?•Front Desk Clerk: Certainly, sir/madam. We will make sure to give you a wake-up call at [time].3.2 请求额外的毛巾和床上用品(Requesting Extra Towels and Bedding)•Guest: Could I have some extra towels and bedding, please?•Front Desk Clerk: Of course, sir/madam. We will have them delivered to your room shortly.3.3 请求清洁服务(Requesting Housekeeping Service)•Guest: Can I request housekeeping service for my room?•Front Desk Clerk: Certainly, sir/madam. Our housekeeping staff will be there shortly to clean your room.4. 结账(Check-out)4.1 结账(Settling the Bill)•Guest: I would like to check out and settle my bill.•Front Desk Clerk: Sure, sir/madam. Please let me check your room’s minibar and make any necessary additions to your bill.•Guest: Here is my credit card for payment.4.2 寄存行李(Luggage Storage)•Guest: I need to store my luggage for a few hours after check-out.•Front Desk Clerk: Not a problem, sir/madam. We have a luggage storage facility near the reception desk.4.3 感谢与告别(Expressing Gratitude and Goodbye)•Front Desk Clerk: Thank you for choosing our hotel. We hope you had a pleasant stay.•Guest: Thank you for the excellent service. I had a wonderful stay. Goodbye!以上是关于酒店常用英语口语的文档,希望对您有所帮助!。

酒店常用英语口语80句

酒店常用英语口语80句

酒店常用英语口语80句1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们。

3、Good evening ,miss Price晚上好,普莱丝小姐。

4、How are you today ,Mr Brown ?你今天好吗?布朗先生。

5、I‘m quite well ,thank you.我很好,谢谢你。

6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生。

Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授。

10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐)。

11、Here‘s a letter for you ,Dr white.怀特医生,这儿有你的一封信。

12、you‘re wanted on the phone,Captain Smith. 史密斯船长,有你的电话。

13、Welcome to our hotel,miss Henry.欢迎来到我们酒店,享利小姐。

14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you,Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help 主动提出帮助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我可以为你拿你的手提包吗?21、May I help you with your suitcase?我能帮你拿你的箱子吗?22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗?23、Thank you very much.非常感谢24、Thanks for the trouble 。

酒店宾馆常用英语口语及单词整理

酒店宾馆常用英语口语及单词整理

酒店宾馆常用英语口语及单词整理1.Good morning,sir. 早上好,先生。

2.Welcome you back,sir. 欢迎您回来,先生。

3.Good evening,sir. 晚上好,先生。

4.Good night,madam. 晚安,夫人。

How are you?你好吗?Fine,thank you,and you?很好,谢谢,您呢?Fine,thanks. 很好,谢谢。

5.How do you do?您好?How do you do!您好!6.Welcome to our hotel. 欢迎光临我们饭店。

7.May you enjoy your stay in our hotel. 祝您住店期间愉快。

8.Hope you had a good trip. 希望您旅途愉快。

9.Hope you have a good journey. 祝您旅途愉快。

10.It’s nice to meet you,sir. 见到您很高兴,先生。

11.Pleasant to meet you,sir. My name is……见到您很高兴,先生。

我叫×××12.Good afternoon,madam. 中午好,太太。

13.Nice to see you again,madam. 很高兴又见到您,夫人。

14.Goodbye,thank you for coming. Please come again. 再见,感谢您光临,希望您再次光临。

15.Have a nice day. 祝您今天愉快。

16.Have a good evening. 祝您度过一个愉快的夜晚。

17.Have a good weekend. 祝您周末愉快。

18.Good night and have a good rest. 晚安,祝您休息好。

19.Thank you for waiting,sir. 谢谢您的等候,先生。

酒店英语口语

酒店英语口语

酒店英语口语好的,以下是一些常用的酒店英语口语:1. Booking a hotel room 预订酒店房间- I'd like to make a room reservation, please. 我想预订一个房间。

- What's the rate for a single room? 单人间的价格是多少?- Can I book a room for two nights from July 15th to July17th? 我可以预订7月15日到7月17日的房间吗?2. Checking in 办理入住手续- Hi, I have a reservation under the name of Smith. 嗨,我预订了一个史密斯的房间。

- Here is your room key. Your room is on the 5th floor, Room 501. 这是您的房间钥匙,您的房间在5楼501号。

- Could you please fill out this registration form? 请填写这份登记表。

3. Inquiring about facilities 询问设施- Could you tell me if the hotel has a gym? 酒店里是否有健身房?- Are there any restaurants nearby? 附近有没有餐馆?- Is there Wi-Fi available in the rooms? 房间里是否有Wi-Fi?4. Room service 房间服务- Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗?- How long does room service take? 房间服务需要多长时间?- I'd like to request an extra blanket. 我想要一个额外的毯子。

英语酒店日常用语

英语酒店日常用语

英语酒店日常用语以下是一些在酒店日常使用的英语用语:●Check-in (办理入住):"I would like to check in.""What time is check-in?"●Check-out (办理退房):"I need to check out tomorrow morning.""What time is check-out?"●Reservation (预订):"I have a reservation under the name Smith.""Is my reservation confirmed?"●Room key (房间钥匙):"Can I have an extra room key, please?""I seem to have lost my room key."●Concierge (门房,礼宾员):"Could you please ask the concierge for directions?""The concierge recommended a good restaurant."●Room service (客房服务):"I would like to order room service for breakfast.""What is the room service menu?"●Amenities (设施):"The hotel offers various amenities, including a pool and a gym." "Are all amenities included in the room rate?"●Housekeeping (客房服务,清洁服务):"Could you send housekeeping to clean my room?""Is there a housekeeping schedule?"●Wi-Fi password (Wi-Fi密码):"What's the Wi-Fi password for the hotel?""Is Wi-Fi included in the room rate?"Late check-out (延迟退房):"I would like to request a late check-out.""Is there an additional fee for late check-out?"这些用语可帮助你在酒店日常交流中更流利地沟通。

酒店宾馆常用英语口语900句(完整版)

酒店宾馆常用英语口语900句(完整版)

问候客人1.Good morning,sir. 早上好,先生。

2.Good afternoon,madam. 中午好,太太。

3.Good evening,sir. 晚上好,先生。

4.Good night,madam. 晚安,夫人。

How are you?你好吗?Fine,thank you,and you?很好,谢谢,您呢?Fine,thanks. 很好,谢谢。

5.How do you do?您好?How do you do!您好!6.Welcome to our hotel. 欢迎光临我们饭店。

7.May you enjoy your stay in our hotel. 祝您住店期间愉快。

8.Hope you had a good trip. 希望您旅途愉快。

9.Hope you have a good journey. 祝您旅途愉快。

10.It’s nice to meet you,sir. 见到您很高兴,先生。

11.Pleasant to meet you,sir. My name is……见到您很高兴,先生。

我叫×××12.Welcome you back,sir. 欢迎您回来,先生。

13.Nice to see you again,madam. 很高兴又见到您,夫人。

14.Goodbye,thank you for coming. Please come again. 再见,感谢您光临,希望您再次光临。

15.Have a nice day. 祝您今天愉快。

16.Have a good evening. 祝您度过一个愉快的夜晚。

17.Have a good weekend. 祝您周末愉快。

18.Good night and have a good rest. 晚安,祝您休息好。

19.Good night and pleasant dreams. 晚安,祝您做个好梦。

酒店常用英语口语对话

酒店常用英语口语对话

酒店常用英语口语对话以下是一些酒店常用的英语口语对话:1.Good morning/afternoon/evening. (早上/下午/晚上好。

)2.How are you? (你好吗?)3.Fine, thank you. (很好,谢谢。

)4.Please have a seat. (请坐。

)5.Can I help you? (我能帮你吗?)6.Yes, please. (是的,请。

)7.Here is your room key. (这是你的房间钥匙。

)8.Here is your room. (这是你的房间。

)9.Enjoy your stay. (祝您住宿愉快。

)10.Can I have a wake-up call? (我能要个叫醒服务吗?)11.What time would you like the wake-up call? (您想要什么时间的叫醒服务?)12.Please wait a moment. (请稍等片刻。

)13.May I have your name, please? (请问您的姓名是?)14.May I have your room number, please? (请问您的房间号码是?)15.Please sign your name on the bottom line if you wantto cash the check. (如果您想兑现支票,请在底线上签名。

)16.Your room is ready, sir. (您的房间已经准备好了,先生。

)17.Here is your key. (这是您的钥匙。

)18.Your room is on the second floor. (您的房间在二层。

)19.Goodbye and thank you for coming to our hotel. (再见,感谢您光临我们的酒店。

)。

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酒店常用Haveyouareservation您预定过了吗?MayIknowyournameandroomnumber您能告诉我您的名字与房间号吗?Hereisyourroomkey.给您房间钥匙。

Pleasepayatthecashier'sdeskoverthere.请去那边帐台付款。

Aretheseyourbaggage这些是您的行李吗1.早晨好。

中午好。

晚上好。

Goodmorning/afternoon/evening2.欢迎您光临我们饭店。

WelcometoourHotel3.旅游愉快吗Didyouhaveanicetrip?4.我是接待员/服务员。

Iamreceptionist.(waiter/waitress)5.需要我帮忙吗Whatcanldoforyon?6.请稍等一会儿。

Justamoment,please7.很高兴为您服务。

Iamalwaysatyourservice8.希望您在这里住得愉快。

Ihopeyouwillenjoyyourstaywithushere.9.对不起,给您添麻烦。

Iamverysorrytohavecausedyousomuchtrouble10.如果您需要什么帮助,请及时告诉我。

11.这边请。

Thisway,please12.请走这边。

Wouldyoucaretostepthisway,please?13.不客气。

Youarewelcome/“Notatall/It“smypleasure14.为宾客服务是我们的荣幸。

It’sourpleasuretoserveourguests15.您先请。

请跟我来。

Afteryou.Followme,please.16.对不起,我马上就过来。

Excuseme,Iwillbewithyouinaminute.17.能告诉我您的姓名吗Maylhaveyourname?18.对不起,让您久等了Sorrytohavekeptyourwaiting19.您能填一下这张表吗Wouldyoupleasefillinthisform?20.您如何付账,是现金还是信用卡Howareyougoingtopay,incashorbycreditcard?21.对不起,我能进来吗Excuseme,maylcomein?22.一直往前走。

向左转、向右转Gostraightahead.Turnleft,turnright23.您可以坐这部电梯到客房Youmaygotoyourroombythiselevator24.我马上为您查一下。

Letmehaveacheekforyou.25.请坐。

Takeaseat.please26.我来为您指路。

I’llshowyoutheway?27.祝您旅途愉快。

Haveagoodtrip28.祝您生意兴隆。

Iwishyouagoodbusiness29.欢迎您下次再来。

Youarewelcometostaywithusnexttime30.希望再次为您服务。

Iamlookingforwardtoservingyouonceagain.基本待客英语(一)在正式的英语表现里,疑问基本句型可分为下列四种:~~~4.ShallI~?只要理解这四种基本的句型,就可以处理大部分业务上的状况。

1.自己要做什么事时,就使用MayI~MayIhaveyourname,please请问尊姓大名MayIhaveyourcheck-outtime,please请问您什么时候结帐离开?MayIseeyourpassport,please请让我看一下您的护照好吗?MayIknowyournationality,please请问您的国籍是什么?2.麻烦客人时,可使用Couldyou~Couldyoufillouttheform,please请您填写这张表格好吗?Couldyouwritethatdown,please请您写下来好吗?Couldyoudraftthefax,please请您写下传真的草稿好吗?Couldyouholdtheline,please请不要挂电话好吗?3.询问客人的喜好或是做什么时,可使用Wouldyou~ Wouldyouliketeaorcoffee请问您要喝茶还是咖啡?Wouldyouliketotakeataxi请问您要搭计程车吗?Wouldyoumindsittinghere请问您介意坐在这里吗?**只要在疑问词后加“Wouldyou~”,就可以提出大部分的询问。

WhenwouldyouliketovisitKunshan请问您想要何时参观昆山?Whenwouldyouliketohavelunch请问您想在哪里用餐?Whattimewouldyouliketoeat请问您想何时用餐?Whowouldyouliketocontact请问您想和谁联络?Whichkindofroomwouldyouprefer请问您喜欢哪一种房间?Howwouldyouliketosettleyourbill请问您的账单如何处理?Howlongwouldyouliketostay请问您要逗留多久?Howmanyticketswouldyouliketobuy请问您要买几张票?4.在提供建议协助、征求意见时,可使用ShallI~或Wouldyoulikemetodo~?ShallIdrawthecurtains请问需要我把窗帘拉上吗?ShallIdrawyouamap请问要我为您画一张地图吗?ShallImakethereservationforyou请问要我为您安排预约吗?(二)招呼语Goodmorning.(用于中午以前)Goodafternoon.(用于中午至下午六点以前)Goodevening.(用于下午六点过后)在这些招呼语的后面接句子,例如:Goodmorning,早上好,先生,请问您要退房吗?Goodafternoon,.中午好,先生,欢迎光临丽嘉酒店Goodevening,晚上好,小姐,请问我能为您服务吗?后面也可以接上自己酒店名称、部门名称,如:Goodmorning,早上好,先生。

这里是服务台,请问您需要服务吗?(三)回答1.一般性的回答Isee,sir.我明白了,先生。

Certainly,sir.好的,先生。

2.请对方再等一会儿Justamoment,please.请稍等。

Thankyouforwaiting.您久等了,先生。

Iamverysorrytohavekeptyouwaiting.很抱歉让您久等了。

Couldyouwaitalittlelonger,please请您稍候好吗?3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些。

IamafraidIcan’tdothat.不好意思,我恐怕没办法那样做。

Excuseme,.不好意思,先生,麻烦让我过一下。

4.道歉如果是自己的错就说“Iamsorry.”;如果是公司的错,就说:“Wearesorry.”。

Iamverysorryforthedelay.很抱歉延误了时间Iamverysorryfortheinconvenience.很抱歉造成您的不便。

Iwouldliketoapologizeforthemistake.为这个错误我深致歉意。

5.客人对自己说“Thankyou.”时回答Youarewelcome.不客气。

Thankyou,sir.谢谢您,先生。

Thankyouverymuch.非常感谢您。

6.交给客人某些东西时,可以说Hereyouare.您要的东西在这里。

Hereisyourroomkey.这是您的房间钥匙。

Hereitis.这是您的东西。

7.当客人准备离开时,可以说:Haveaniceday.祝您有美好的一天。

Pleaseenjoyyourstay祝您住宿愉快。

Wehopetoseeyouagainsoon.希望不久能再次见到您。

Thankyouforstayingwithus.谢谢光临。

8.当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes,Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Justamoment,please.”,然后请求他人协助。

Pardon对不起?Pardonme对不起?Ibegyourpardon对不起请再说一遍好吗?Couldyourepeatthat,please请您重复一遍好吗?9.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说:Thankyouforcalling.感谢您的来电。

Youarewelcome,sir.先生,不客气。

Welookforwardtohearingfromyou.我们静候您的佳音。

Pleasecontactmeifyouhaveanyfurtherquestions.如果您有任何其他问题,请和我联络。

柜台服务B=行李服务员(Bellman)C=服务员(Clerk)H=客房服务员(Housekeeping)BC=领班(BellCaptain)G=客人(Guest)尊敬的朋友们!Distinguished/Honorable/Respectedfriends阁下(多用于称呼大使)YourExcellency我代表北京市政府欢迎各位朋友访问北京。

OnbehalfoftheBeijingMunicipalgovernment,Iwishtoextendourwarmwelcometothefrien dswhohavecometovisitBeijing.对您的大力协助,我谨代表北京市政府表示衷心的感谢。

OnbehalfoftheBeijingMunicipalgovernment,iwishtoexpressourheartfeltthankstoyou foryourgraciousassistance.在北京过得怎么样HowareyoumakingoutinBeijing?我一定向他转达您的问候和邀请。

I'llsurelyrememberyouandyourinvitationtohim.欢迎美商来北京投资。

AmericanbusinessmenarewelcometomakeinvestmentinBeijing.欢迎多提宝贵意见。

Yourvaluableadviceismostwelcome.不虚此行!It'sarewardingtrip!您的日程很紧,我们的会见是否就到此为止。

Asyouhaveatightschedule,Iwillnottakeupmoreofyourtime.请代我问候王先生。

.感谢光临!Thankyousomuchforcoming.欢迎再来!Hopeyou'llcomeagain.欢迎以后多来北京!Hopeyou'llvisitBeijingmoreoften.请留步,不用送了!Iwillseemyselfout,please.多保重!Takecare!祝您一路平安!Haveanicetrip!愿为您效劳!Atyourservice!为…举行宴会/宴请Hostadinner/banquet/luncheoninhonorof…欢迎宴会Welcomedinner便宴Informaldinner午宴(附有情况介绍或专题演讲等内容)Luncheon便餐Lightmeal工作午餐Workingluncheon自助餐Buffetdinner/luncheon答谢宴会Returndinner告别宴会Farewelldinner庆功宴Gleefeast招待会Reception庆祝中华人民共和国成立四十五周年招待会ReceptionCelebratingthe45thAnniversaryoftheFoundingofthePeople'sRepublicofChi na鸡尾酒会Cocktailparty茶话会Teaparty包餐/点餐Tabled'hote/alacarte上菜Serveacourst您的位置在这里。

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