《酒店英语》2022-2023学年期中试卷+答案+答题纸

XXXXX学院2022-2023学年第2学期

《酒店英语》期末考试试卷

请把所有答案写到答题纸上

学号班级姓名得分

一、Translate the following words and phrases into Chinese. (20 points, 1 point each.)

1.room reservation _______________________________

2.single room ___________________________________

3.check-in service _______________________________

4.bellman ______________________________________

5.type _________________________________________

6.tidy up _______________________________________

7.turn down service ______________________________

undry ______________________________________

plain _____________________________________

10.Chinese Restaurant _____________________________

11.captain _______________________________________

12.rare __________________________________________

13.green crab ____________________________________

14.credit card ___________________________________

15.napkin_______________________________________

16.health club____________________________________

17.golf driving range______________________________

18.race apparatus__________________________________

19.National Day___________________________________

20.facial _________________________________________

二、Choose the best answer. (10 points, 1 point each.)

1. I’d like to book a single room shower for Mr. George Smith. He plans to arrive on the 20th this month.

A. for

B. with

C. of

D. have

2. How long will he be?

A. stay

B. staying

C. be stayed

D. be arriving

3. Let me just the details of your reservation, sir.

A. confirm

B. guarantee

C. write

D. reserve

4. What’s the per night?

A. group rate

B. room service

C. room rate

D. special rate

5. Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness. May I it for you?

A. clean out

B. clean cut

C. clean skin

D. clean up

6. Menu means .

A. 菜单

B. 上菜

C. 菜系

D. 菜品

7. Walk-in guest means.

A. 走路进来的客人

B. 未经预定直接抵店的客人

C. 路过的客人

D. 有预定进店的客人

8. Scenic spot means .

A.观光

B. 风景

C. 景色

D. 景点

9. Express mail means .

A.邮件

B. 文件

C. 快递

D. 传真

10. Mashed potato means .

A.土豆泥

B. 土豆丝

C. 土豆酱

D. 炸土豆

三、Reading Comprehension. (10 points, 2 points each.)

In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department heads who supervise their respective departments. The manager’s working relationship with these people has a lot to do with the smooth functioning of the hotel.

Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.

1. According to this passage, the hotel manager ( ).

A. usually works in his office

B. should have good relations with department heads

C. should check every department every day

D. deals with unusual problems every day

2. The overall responsibility of the hotel manager is ( ).

A. to ensure the smooth operation of the hotel

B. to ensure a good working atmosphere

C. to solve unusual problems

D. to check different aspects of the hotel’s operation

3. What are the important aspects mentioned here in a staff-hiring program?( )

A. The personality of the staff.

B. The work experience of the staff.

C. The technical know-how.

D. All of the above.

4. Before a person is hired by the hotel, ( )

A. he will receive training provided by that hotel

B. he is checked by the hotel

C. he should send in letters of reference

D. he should maintain good standards

5. When a person has been hired by the hotel, ( ).

A. he will definitely receive training

B. he should expect that his work is supervised