导游大赛英语口试问答题库
英文导游资格证考试导游实务口试四十道题英文版
第一题导游人员的定义？导游员应该具备的基本素质有哪些？What is the definition of a tour guide and what basic qualities should a tour guide have?(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a. moral character 良好的品质b. profound knowledge 渊博的知识c. sound ability 较强的能力d. proficient skills 较高的技能e. healthy body 健康的身体f. decent appearance 端庄的仪表第二题导游人员的基本职责是什么？List the basic tasks of a tour guide.(1)Arrange the itinerary（路线）of visits and sightseeing according to the contract（合同）signed between the travel agency and the tourists.(2)Guide the tourists to and around the sites and introduce them Chinese culture andthe local tourism resources.(3)Arrange for meals, accommodation, transportation, shopping and entertainment,and ensure the personal safety of tourists and the security of their property.(4)Answer tourists’ questions patiently and help them solve their problems during thejourney.(5)Report tourists’opinions and suggestions to the travel agency and, if necessary,help to arrange meetings for on-tour feedback.第三题导游员应该怎样熟悉接待计划？How does a tour guide get to know a reception plan?(1)The tourist group survey（旅游团概况）: 1.客源地the name of the travel agencythat organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group.(2)Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业and religions宗教信仰.(3)Traveling route and the transportation（旅游路线和交通工具）: the wholeroute of this group全程路线, places of departing and entering出入境地点, transportation交通工具and so on. The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。
3.2019山东省赛导游服务赛项英语口语测试题库
2019年山东省职业院校技能大赛导游服务赛项——导游英语口语测试题库Dialogue 1Perform as a tour guide to welcome your tour group from Australia at the airport. When meeting the group, you need to check with the tour leader Mr. Grant to make sure this group is what you are expected to take. Your dialogue with the tour leader will include the following parts:A. Greeting;B. Check the group’s information;C. Introduce yourself, your company and extend your welcome;D. Inquire details concerned.Dialogue 2As a local guide, you are on the way to Taishan Mountain. The tourists want to know more about it. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the significance of Taishan Mountain;B. Introduce the main scenic spots in Taishan Mountain;C. Answer relevant questions;D. Give safe precautions.Dialogue 3Perform as the tour guide, you were stuck in the traffic jam when you went to the airport to pick up a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons for being late.C. Give some solutions.Dialogue 4Suppose you are a tour guide, after picking up your group at the airport, you find that a guest lost one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue with the guest will include the following points:A. Soothe the guest and tell him to prepare the boarding pass and luggage tag.B. Ask for the details about the luggage: size, color, material, etc...C. Contact the concerned department of the airport for luggage loss procedures Dialogue 5Act as a local guide. Now, you are taking a tour group of 20 tourists from the airport to the hotel. You are talking with them when the coach is about to start. Your dialogue will include the following points:A. Introduce yourself, your travel agency and the driver.B. Give a brief introduction to the city and the hotel.C. Answer some questions asked by the guests.Dialogue 6Suppose you are a tour guide. You approach the front office of Shandong Hotel to check in for your tour group. Your dialogue will include the following points:A. Tell receptionist who you are.B. Check in for your tour group of 20 tourists.C. Ask for bellman to carry the luggage.D.Tell the front office the time of morning call.Dialogue 7Perform as a local guide. After arriving at the hotel with your group, you need to advise the necessary information and answer some questions of the tourists. Your dialogue with the tourists will include the following points:A. Introduce the facilities of the hotel.B. Introduce the precautions for staying in the room, especially the storage of valuables, the emergency exit and safe escape route of the hotel.C. Introduce the time, place and dining form of the tour group's dinner today. Dialogue 8Suppose you are the tour guide and you are leading your tour group to their rooms. But one of the tour group members is not satisfied with his room because the shower inside the bathroom is broken and the window cannot be opened. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Ask the guest for the reasons of dissatisfaction.C. Promise to talk with the hotel manager and change the room if it is available. Dialogue 9Perform as a local tour guide to verify the itinerary with Mr. Smith, the tour leader after assigning the rooms. You find that there are two more tourist attractions in his tour plan. Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C. Offer the possible solutions as well as the compensations.Dialogue 10As a local guide, you are discussing the itinerary with the tour escort, Mr. Smith. Due to the influence of the typhoon, all outdoor scenic spots will be closed tomorrow. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the reason to Mr. Smith and ask him to appease the tourists.C. Offer the possible solutions as well as compensations.Dialogue 11As a local tour guide, you are talking about the itinerary with the tour escort, Mr. Smith. Your dialogue will include the following points:A. Ask Mr. Smith for the tourists’ expectation of the tour in the city.B. Briefly introduce some famous tourism attractions in the city.C. Give some suggestions about the tour arrangement.Dialogue 12As a tour escort, after discussing the tour with the local tour guide, you are explaining schedule of tomorrow to your tour group at the end of the dinner. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the departure time and return time.C. Tell the tourists the time of morning call.D. Tell the tourists to go to bed early this evening and be on time tomorrow morning. Dialogue 13Act as a local tour guide. It is the first meal time. When ten dishes with a soup as stipulated in the contract are served, two tourists tell you that they are Buddhist and ask Mr. Wang to arrange vegetarian meal for them. They say they mentioned this when they signed up for the tour. Make a dialogue with them. Your dialogue will include the following points:A. Tell the tourists that you will confirm it with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 14One of your guests wants to know something about Chinese cuisine, especially Shandong cuisine. Act as a local tour guide and make a dialogue with him. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine and Shandong cuisine.B. Introduce some special dishes.C. Recommend some restaurants.Dialogue 15As a local tour guide, you are on the way to Confucius Temple. The guests are very interested in it. Make a dialogue with him. Your dialogue will include the following points:A. Introduce the importance of Confucius in Chinese history.B. Give a brief introduction to Confucius temple.C. Answer some relevant questions.Dialogue 16The tourist is interested in Chinese paper-cut and wants to learn the art of paper-cutting on the free Day. As a tour guide, please introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Introduce some places where the tourist can learn the art of paper-cutting.C. Answer the relevant questions.Dialogue 17Perform as a local guide in Jinan. Your guests want to taste some local snacks and ask for your advice. Make a dialogue with them. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to have the genuine snacks in Jinan.C. Tell the guests to pay attention to food hygiene.Dialogue 18A member of an inbound group asks to cancel his journey for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reasons for cancellation.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 19Suppose you are the tour guide, you are leading a 26-member tour group to Mengshan Mountain. An old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A. Get to know the reasons and show your understanding.B. Give them some precautions, and grant their request.C. Make clear the meeting place, time, the bus number, your phone number, etc... Dialogue 20Perform as a tour guide taking a group to the seashore of Qingdao. Make sightseeing precautions before the group begins the tour. Make a dialogue with the tourists. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Perform as a tour guide. Today is a free day, and one of your tourists wants you to go shopping with her. But you have already had an appointment. Your dialogue with the tourist will include the following parts:A. Explain the reasons why you cannot go with her.B. Introduce some local products and write down the name of the stores.C. Remind her of coming back earlier.Dialogue 22Suppose you are a tour leader. Some tourists would like to watch the performance of Qingdao City Light Show in the evening. Your dialogue will include the following points:A. Introduce Qingdao City Light Show to these tourists.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the Light Show.C. Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the Light Show.Dialogue 23As a local guide, you are heading for Taierzhuang Ancient Town with the tour group. However, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort, Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.C. Make a good arrangement for the two guests.Dialogue 24As the local guide, you are on the way to the Penglai Pavilion when a tourist suddenly faints and falls to the floor. After briefly checking the tourist, you have a conversation with Mr. Smith, the tour escort. Your dialogue will include the following points:A. Tell him the symptoms are quite like those of a heart attack.B. Tell him that you have to stop the coach and call an ambulance.C. Ask him to give you a hand to comfort the group.Dialogue 25An American tourist loses his passport while the group is doing sightseeing. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Offer the solutions to the tourist for the loss.B. Ask for photos for a new passport.C. Tell the tourist to declare the loss.D. Tell the tourist he should cover the extra expense himself.Act as a local guide .You receive a call from a tourist who gets a serious headache and a sore throat after registration. You rush to his room and make a dialogue with him with the following points:A. Inquire about the symptom.B. Help him to get some medicine at the clinic in the hotel.C. Tell him to pay the medical expenses himself.D. Persuade him to stay in the hotel, and arrange the meal for him.Dialogue 27Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room. Your dialogue will include the following points:A. Soothe the guest.B. Inquire the details, including the color, the size of the diamond necklace, etc...C. Offer solutions.D. Tell the tourist the hotel regulations of the valuables again.Dialogue 28Suppose you are the tour guide, two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Figure out the identities of the guests’ friends.B. Tell them that you’ll have to get the permission of the tour leader and other tourists first.C. Tell them to get their friends’ ID Cards and travel fee ready.Dialogue 29Act as a local guide. You are taking a tour group in Shandong province during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Give a brief introduction to Wushu, such as Taijiquan.B. Give a brief introduction to the customs of the spring festival.C. Answer some questions asked by the tourists.Dialogue 30A tour group is now on the way to the Qingdao airport. Perform as the tour guide to give a farewell speech to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank the guests for their good cooperation.B. Ask the tourists for some advice.C. Make an apology to the tourists for anything unsatisfied during the trip.D. Give the best wishes to them.。
湖南英语导游口试题(原)
2. Get down the address and phone number of the airline office and the name of the person in charge
1. National guide try to reach the local guide and the local agency
2. Guide guests to a proper place to wait and apologize for the inconvenience
3. Hire coach to the designated hotel
4. Keep a record with the signature of the tour leader and the national guide.
5. Arrange for the new pru say before you let the guests get off the coach for a tour of the attraction?
cases
6. What would you do to take care of carsick guests?
1） Do not eat too much before travelling.
2） Prepare some medicine for carsickness.
3） Sit on the more balanced seats or the front seats.
导游知识问答-前120问(英文)
2016年全国导游资格考试口试200问英语翻译版一、导游规范知识问答及参考答案1.How many categories of tour guides are there according to the business domain? The tour guides can be divided into four categories.They are:(1).Tour manager(2).National guide(3).local guide(4).Scenic spots guide interpreter2.For tour guides,to be familiar with the team is the first step of tour guiding. What are the main contents?The main contents include:(1).To be familiar with the team members(2).To be familiar with the characteristics of the team(3).To be familiar with the reception program and trip characteristics3.What kind of reception matters should tour guides mainly carry out on the previous day of the tour group’s arrival?(1).contact with the tour operator of the cooperation travel agency(2).contact with touring vehicle and make sure the pick-up time.(3).Verify the tour housing and meal booking(4).Get hold of the contact numbers in need.4.What is the procedure of tour guide pick-up service?(1).Get to the pick-up station half an hour earlier.(2).Greet the guests with pick-up signs.(3).Verify the team members(4).Assemble the team members and get boarded.(5).Check the baggage and the number of team member.5.Tour guides should make and inspection of the dining situation during the dinning time.What is the inspection mainly about?(1).Check if the meals accord with the provided arranged standard(2).Answers guests questions about the meals.(3).Get to know the evaluation of the guests to the meals in order to make relevant adjustments.6.What should the tour guides do if tourists buy counterfeit goods in individual activities?(1).In order to safeguard the legitimate rights and interests of tourists,tour guides should help them return the goods and claim for compensation;(2).Afterwards,report to the travel agency(3).Remind the tourists of the do's and don'ts in their following individual act ivities.7.What is the main content of a farewell speech?(1).Review of the touring.(2).Express the unwillingness of farewell.(3).Thank the tourist for their coordination and solicit their comments and suggestions.(4).Apologize to tourists for their discontent and ask for their pardon.(5).Express wishes and pray to meet again.8.On the bus ride,what is the main content of local guides’guiding service?(1).Make an explanation of the activity arrangements.(2).Make an introduction of the sceneries along the way.(3).Interact with the members and live up the atmosphere.(4).Make a brief introduction of the scenic spot in advance so as to stimulate tourists’interests.9.What does the service of local tour guide mainly include in the scenic spot? (1).Emphasize the time and location to assemble,and remind the tourists of the do's and don'ts.(2).Buy tickets and get into the scenic spot.(3).Conduct interpretation in the scenic spot and pay attention to the member number.(4).Deal with emergencies.(5).Local guides should accompany the tour group during the tour guiding.10.After completing the tour guiding,the local guide should provide send-off service. What does it mainly include?(1).Introduce the regulations of the customs,border control and transportation department.(2).Give a Send-off Speech;(3).Get to the airport,station or dock in advance;(4).Deal with the traffic tickets affaires and lead the group to the security inspection area or the check-in office;(5).Deal with the problems left over.11.What should national guide pay attention to during their company?(1).The connection with pick-up agencies and local guides;(2).The participation of the team affairs;(3).The supervision of service quality;(4).The coordination of problems on the way;(5).The safety management in the whole journey.12.The principle“reasonable and possible”is the starting point for tour guides to cope with some exceptional requirements.What does the“reasonable”mean? (1).The requirement should be legal and in accordance with Chinese moral rule and tour guides’professional ethics;(2).The requirements should not violate the tourism contract or the arranged itinerary;(3).The tourists are willing to pay for the expenses if it will result in sectional alteration of the contract or the itinerary.13.What should the tour guides do if some tourists want to invite their friends or relatives to travel with the tour group?(1).Check if the seats are available;(2).Seek for the approval of the national guide and other team members;(3).Verify the identity of the friends and relatives;(4).Request for the approval of the travel agency;(5).Charge related expenses.14.What should tour guides do if they miss some tourists?(1).Explain the reasons to tourists.(2).Apologize sincerely.(3).Win back tourists’trust with warmth and thoughtful service.15.What are the result of the change of tourism plan and schedule?(1).The local travel schedule is extended;(2).The local travel schedule is shortened;(3).The travel schedule is changed partially.16.What procedure does local guides’service mainly include on the way to the hotel of the first stop?(1).Give a welcoming speech.(2).Explain relevant matters;(3).Introduce the local situation and scenery along the way;(4).Introduce the main situation of the hotel.17.What details of preventing and treating overseas emergencies should the lead guide pay attention to?(1).The lead guide should establish strong safety awareness;(2).Lead the tourists to respect the local residents and folk custom;(3).Remind tourists of the travel risks;(4).Deal with various emergencies decisively,and the personal safety of tourists should be put into the first place.18.If the team is surrounded by fire and smoke in a hotel fire accident,how can the tour guide lead tourists to save themselves?(1).Stabilize the mood of tourists and warn tourists not to take the elevator;(2).Cover their mouth and nose with a wet towel,make their body as close as possible to the ground,and crawl along the wall;(3).If the door is inaccessible because of the fire,block the door slot with a wet towel,water the door constantly for cooling and wait for help.(4).Shaking brightly colored clothing in the window,and call for rescuers.19.What is the starting point for tour guides to understand tourists’psychology?(1).Tourists’nationality,occupation,age,gender and social status;(2).Tourists’motivation;(3).Tourists’performance in different stages of tourism activities.20.In order to complete the reception task better,how should tour managers,national guides,local guides and drivers cooperate with each other?(1).Respect and support each other's work;(2).Take care of each other;(3).Deal with problems according to the contract and on the basis of reasonable analysis,and try to avoid confrontations if there are some.21.In the process of tour guiding,the interests of the tourists are damaged and they complaint for this afterwards.How should tour guides deal with this situation?(1).Listen carefully and make records;(2).Apologize sincerely and make up for in time;(3).Make self-criticism properly;(4).Let go,and provide better service.22what types do special tourism teams mainly include?(1).Government-affair-related group;(2).Religious group;(3).Teenager tourism group;(4).Seniors tourism group;(5).Special populations tourism group;(6).Other tourism groups with special members or special purpose.23.As a tour guide for government-affair-related group,what should be paid more attention to?(1).Pay attention to courtesy and etiquette,and recognize the members’social status;(2).Pay attention to the identity of oneself;(3).Emphasize the main leaders of the team;(4).Arrange no designated shopping unless the contract clearly stipulates.24.What should tour guides pay attention to in teenager tourism team?(1).The trip should be suitable for the teenagers;(2).The daily schedule should not be too close;(3).Understand the knowledge domain the teenagers care about,grasp their psychological characteristics,and conduct interpretation vividly and flexibly; (4).Lay emphasis on safety precautions.25.How could tour guides serve seniors tourism group well?(1).Be patient and careful in service;(2).Be targeted in explanation,accommodation,catering and other services,and remind them of the do’s and don’ts more often;(3).The schedule should be loose;(4).Abide by the relevant preferential policies.26.What are the features of individual tourist team?(1).The differences in service commitment;(2).The difference of the price;(3).The differences of social status of team members;(4).The difference of team members’expectations27.What principle should tour guides adhere to in face of complicated individual tourist team?(1).The principle of resolving contradictions;(2).The service-oriented principle;(3).The principle of service diversity;(4).The team-culture-building guided principle.28.Tour guides should pay attention to their own aesthetic cultivation.What are the cultivating methods?(1).Accumulate aesthetic knowledge and cultivate aesthetic consciousness;(2).Improve cultural quality and cultivate the aesthetic ability;(3).To summarize and refine,and improve the aesthetic standard.29.Tourists may make some unappeasable requirements.How could the tour guides reject them with wisdom?(1).Smile without speaking;(2).Acknowledge and then deny;(3).Push the boat with the current;(4).Dwell on the abstract and avoid real issues.30.What are the methods of collecting information for the tour guides?(1).Refer to documents or other materials;(2).Instructions of excellent tour guides.(3).Cultivation and intensive training;(4).Pay attention to all kinds of details;(5).Strengthen practice and summary.31.Which three factors tour guides should take into consideration integrally when determining the interpretation theme of the scenic spot?(1).the characteristics of scenic spot;(2).the characteristics of the interpretation object;(3).Their own the knowledge reserves.32.Interpretation is a talk of art.What principles should tour guides abide by?(1).The rightness and standardization of the contents(2).The clearness of the expression.(3).The vividness of the interpretation.(4).The flexibility of the interpretation methods.33.The standardization of language is a basic principle that the tour guide should obey.What does it mean?(1).Check the contents of the interpretation carefully;(2).Choose the suitable words;(3).grasp the logical clues of the interpretation accurately.34.Tour guides’interpretation should be vivid and intelligible for the tourists. What should be paid attention to?(1).The interpretation should be with vivid expressions and imitations;(2).Contain good narration,vivid language,and the things loved by tourists.(3).Use moderate exaggeration;(4).Use humorous jokes.35.What are the three main gestures of tour guides in interpretation?(1).Emotional gestures;(2).Indicative gestures;(3)Pictographic gestures.36.The communicative language is a kind of language form for tour guides to communicate with tourists.What form does it mainly include?(1).Appellation language;(2).Apology language;(3).Question and answer language;(4).Persuasion language;(5).Rejection language,etc.37.How to apologize is also an art in the work of tour guides.How many does it mainly include?(1).Apology with smile;(2).Detouring apology;(3).Self-accusation apology,etc.38.What are the four principles for tour guide to apologize to tourists?(1).Apologize sincerely;(2).Apologize timely;(3).Apologize properly;(4).Apologize communicatively.39.What are the main methods for tour guide to answer tourists’questions?(1).right or wrong type;(2).Answer with a rhetorical question(3).Detouring type;(4).Inducing and negating type.40.Persuasion is usually needed in tour guiding.What are the common ways?(1).Inductive persuasion;(2).Detouring persuasion;(3).Implicit persuasion,etc.41.Tour guides should make good use of pauses language in interpretation.What are main ways?(1).Semantic pause;(2).Pause for implies the omission;(3).Pause waiting for the visitors’reaction;(4).Pause for emphasizing.42question and answer method is commonly used in interpretation.What situation is it mainly applied to?(1).When the tour guides needs to attract tourists’attention;(2).When the tourists are low-spirited or distracted;(3).When a connection is needed before and after interpreting one scenic spot;(4).When declarative interpretation lasts too long and needs adjusting.43what are the two main types of tour guide services?(1).Textual-and-audiovisual tour guide.(2).On-site oral tour guide(3).In practice,textual-and-audiovisual tour guide gives priority to on-site oral tour guide and the former should serve the latter.44.Tour guide service is a kind of special service targeted at tourists.What are the characteristics?(1).Serving characteristic;(2).Economic characteristic;(3).Cultural characteristic;(4).Foreign affairs related characteristic.45.What are the characteristics of implementing tour guide service?(1).With high work independence;(2).With a strong sense of responsibility;(3).With high work intensity;(4).A combination of mental and physical labor.46.Tour guide service principle is the starting point of tour guiding.What principle does it include?(1).The principle of customer first and high-quality service;(2).The principle of safeguarding tourists’legitimate rights and interests of;(3).The combination of standardized service and personalized service;(4).The principle of equal service.47what are the basic duties of tour guides?(1).Arrange,organize and accompany the tourists to complete the planned schedules;(2).Provide translation,interpretation,guide and travel life service;(3).Coordinate relations and deal with the problem;(4).Protect the personal and property safety of tourists;(5).Answer inquiries and feedback information.48.What are the responsibilities of local guides?(1).Arrange for tourism itinerary;(2).Accomplish reception;(3).Provide guide and interpretation the service;(4).Safeguard security;(5).Deal with problems.49.What noble characters should an excellent tour guide possess?(1).Love of the motherland;(2).Dedication;(3).Observation of law and discipline;(4).Noble sentiments.50.Tour guides should possess profound knowledge.What does it mainly includes?(1).Political,economic and social knowledge;(2).Cultural knowledge;(3).Psychology and aesthetics knowledge;(4).Touring common sense.50.Tour guides should possess profound knowledge.What does it mainly includes?(1).Political,economic and social knowledge;(2).Cultural knowledge;(3).Psychology and aesthetics knowledge;(4).Touring common sense.51.Tour guides should possess strong work competence.What does it mainly include?(1).Organization and coordination competence;(2).Independent strain capacity;(3).Verbal interpretation competence.52.How can tour guides’interpretation be attractive to tourists?(1).Express information effectively;(2).Integrate content with form;(3).Grasp the interests of tourists;(4).Possess interesting language and flexible interpretation methods.53.What are the main types of welcoming speeches?(1).Standardized type;(2).Chatting type;(3).Entertaining type;(4).Expressive style;(5).Comforting type.54what are the characteristics of guiding on the way?(1).The guiding includes large capacity of interpretation;(2).The guiding includes varied contents of interpretation;(3).The guiding includes flexible interpretation methods.55.What are the common methods of guiding on the way?(1).Combine thematic interpretation with general interpretation;(2).Combine procedural interpretation with impromptu interpretation(3).Combine interpretation with answering questions.56.How can tour guides convey the beauty of natural landscapes to tourists in interpretation?(1).Capture the beauty in form;(2).Highlight the cultural beauty;(3).Deepen the symbolic beauty57.In the waterscape interpretation,what cultural traits should be referred to except its intuitive form?(1).The strength of water;(2).The tenderness of water;(3).The purity of water;(4).The selflessness of water.58.In order to help tourists appreciate the beauty of plants,what features should be highlighted during the presentation?(1).The form;(2).The color;(3).The fragrance;(4).The use;(5).The implied meaning.59.In order to give excellent interpretation of the ancient architectural landscape, tour guides should master requisite knowledge.What should be highlighted in addition?(1).The functionality of the ancient architectures;(2).The style and characteristic of ancient architectures;(3).The structure and principle of ancient architectures;(4).The elaboration and workmanship of ancient architectures.59.In order to give excellent interpretation of the ancient architectural landscape, tour guides should master requisite knowledge.What should be highlighted in addition?(1).The functionality of the ancient architectures;(2).The style and characteristic of ancient architectures;(3).The structure and principle of ancient architectures;(4).The elaboration and workmanship of ancient architectures.60.What is the starting point for tour guides to explain the Buddhist architecture?(1).Clarify the basic pattern of Buddhist architecture;(2).Clarify the art and exquisite features of Buddhist architecture;(3).Clarify the connotation of Buddhist architecture.61.What are the main points for tour guides to explain grottos?(1).The expression technique;(2).The carving techniques;(3).The structure and overall arrangement(4).The key grottos.62.What are tour guides’responsibilities in catering service?(1).Coordination responsibility;(2).Supervision responsibility;(3).Safeguard responsibility;(4).Interpretation responsibility.63.What matters should tour guide pay attention to when the leading expedition tour groups?(1).Obtain a strong body and necessary professional knowledge;(2).Be well prepared in material storage;(3).Take good care of team members;(4).Deal with emergencies decisively.64.What are the main procedures of the leader of the entry and exit service in guide leading?(1).Give out travel documents and air tickets;(2).Assist visitors in sorting luggage;(3).Assist the visitors to report;(4).Lead tourists to accept frontier inspection and safety inspection sequentially.65.What are the main procedures of tour guiding service in scenic spots?(1).Pick up the group,and give a welcoming speech;(2).Remind the tourists of the do’s and don’ts;(3).Carry out related interpretation and deal with emergencies in scenic spots;(4).Give a farewell speech send off words and solicit opinions.二、应变能力知识问答及参考答案（55问）1.How can local guides prevent accident of missing the group?(1).Read the reception plan,and verify the arrival date,time and pick-up location of the group in advance;(2).Verify the exact arrival time of the vehicle;(3)Get to the pick-up location half an hour earlier and wait the arrival of the group.2.What should local guides do if they pick up the wrong group?(1).If the two groups are from the same travel agency,with permission of the agency,the local guides don’t need to exchange.However,the national guide should be exchanged and apologize to the tourists.(2).If the two groups are from different travel agencies,the national guide and local guide should report to the travel agencies immediately,exchange the tourism groups as soon as possible,explain the situation and apologize to the tourists.3.If the tour guides arrive at the airport10am to pick up the group but to be informed that the flight is four hours’delay,what should they do?(1).Inquire about reason for the flight delays immediately,and then rearrange the reception after confirmation;(2).Inform the travel agency to change the time for catering and checking in. Inform the tour bus driver the arrival time and the pick-up vehicle to be well prepared.(3).The original arrangement for the afternoon and evening should be adjusted due to the delay.The amendment should be conducted with the tour operator comprehensively.4.How could local guides prevent picking the wrong group?(1).local guides should strengthen the sense of responsibility,arrive and wait at exit half an hour earlier.(2).local guides should raise up the agency flag and the sign for travel groupsto contact.(3).Local guides should judge and analyze from the characteristics,clothing and logo of the tourists and require afterwards.(4).Local guides should verify the group,national guide,group name and member number.5.If the tour group is to leave ahead of time due to some objective reasons,what should tour guides do?(1).Take the time to complete the planned arrangements.If there are difficulties, local guides should emphasize on the most representative and the most unique tourist attractions;(2).Report to the travel agency and contact with the drivers so as to check out, and retreat meals and vehicles in time;(3).Remind tour operators to inform the next station to change the reception plan.6.What is“miss the flight”?How to local guides deal with it?(1).“Miss the flight”means that the travel group doesn’t leave the station according to the original schedule.It is a kind of temporary retention(2).Local guides should report to travel agency at the first time,and appease the tourists effectively;(3).Local guides should focus on the booking situation of the latest departure at any time(4).All the departments should work together to help tourists leave for the next station by the latest flight or other vehicles.(5).Assist in finding out the cause.7.How could tour guides prevent missing the flight?(1).Local guides and national guides should implement the departure work,check and confirm the date,shift,time and destination etc.ahead of time.(2).Keep in touch with the travel agency at any time during the tour guiding, and check there is any alteration of the shift;(3).Before leaving,do not arrange any visit in scenic spot with complex terrain, free shopping or individual activities in crowded places;(4).Arrange enough time to get to the airport,and ensure that the tour group arrives at the station in advance.8.The flight to Shanghai can’t take off on time and is postponed to the evening due to the weather.However,the flight is cancelled at10pm.The foreigners are low-spirited and unsatisfied,and make a scene.How could the local guide cope with this situation?(1).Explain the situation to the tourists and stabilize the mood of tourists;(2).Book the earliest flight of the second day and make arrangements for luggage and other matters;(3).Deal with the accommodation of tourists in time;(4).Inform visitors tourists the time to get up,have breakfast,and depart on the next second day;(5).Inform the travel agency and tour operators to notify the next station.9.A South Korean tour group arrived at Shuangliu Airport at8:00AM.However, the local guide arrived at8:40AM because of a traffic jam.What should local guides do?(1).Local guides missed the group;(2).Local guides should apologize sincerely to tourists;(3)Local guides should explain the traffic situation to tourists faithfully.(4).Serve tourists with enthusiasm in the following work so as to get the pardon of tourists.10.Because of the snowstorm,the airport is closed and the tour group needs to extend the travel schedule in the city for one day.What should local guides do?(1).Report to the travel agency immediately,and rearrange the dining, accommodation,vehicle and others matters of the tour group;(2).Adjust the reception plan;increase the touring spots appropriately,extend the tour time of main scenic spots;recreational activities can be arranged in the evening so as to comfort the mood of tourists;(3).Keep in touch with tour operators,and implement the flight on the next day for tourists;(4).Inform the travel agency of the next tour stop.11.In peak season,there appears some ticket booking problems.The travel agency has to arrange the tour group to leave for the next stop in advance.How could the local guide coordinate this situation?(1).Get the cooperation of the national guide and the tour manager.Explain the reasons to tourists and get their understanding and support;(2).Clarify the remedial measures;(3).Make full use of time to visit the main scenic spots,change the original plan,and inform the travel agency and the next station;(4).Get the authorization of the travel agency and provide appropriate compensation for tourists.12.If a tourist of a foreign educational tourism group educational finds that he lost his passport during the tour guiding,what should local guides do?(1).Console the tourist and encourage him to recall all the possible places the passport can be,and assist him look for it.(2).If the loss is confirmed,report to the travel agency,and apply for certification.With the certification,the staff can assist the tourist to reissuea passport in relevant departments according to the regulations.(3).The cost should be paid for by the tourist himself.13.If a foreign tourist’s valuable property is stolen in China during the tour guiding,what should tour guides do?(1).After confirmation of the steal,report to the public security organs,travel agency and insurance companies.Assist them to find clues and retrieve the belongings as soon as possible;(2).If the belongings can’t be retrieved,the local guide should assist the tourist issue a theft certification from the local public security organ with a proof issued by the travel agency,with which the tourist can pass the customs inspection and claim for compensation.(3).Console the owner for the loss and relieve discomfort.14.If a Japanese tourist lost his luggage on an international flight to China, what should local guides do?(1).The local guide should get hold of the details,assist to find clues and help tourist register in the airline registration;(2).Help the tourist settle the inconvenience caused by the loss.(3).If the baggage can’be retrieved,assist the tourist claim to the airline with relevant information and procedures.14.If a Japanese tourist lost his luggage on an international flight to China, how should the local guide deal with it?(1).Local guides should get hold of the details,assist to find clues and help tourist register in the airline registration;(2).Help the tourist settle the inconvenience caused by the loss.(3).If the baggage can’be retrieved,assist the tourist claim to the airline with relevant information and procedures.15.If a South Korean tourist group is about to leave a city by train,a tourist finds his camera zoom lens is lost without recalling where he left.The group delegation will arrive in Beijing tomorrow and then go home at night.How should the local guide deal with it?(1).Comfort the tourist,encourage him to recall when and where he last used it, and assist him to look for it;(2).Recording the guest's name,detailed address and telephone ao as to return it to the tourist once find it.(3).If the lens is found after the tourist’s leave,it should be delivered to him and the cost should be taken by the tourist himself.(4).If the lens can’t be found,the travel agency should explain and apologize to the tourist.16.If a tourist finds find his purse missing due to the crowd when they are shopping in a mass market with the local guide’s company,what should local guides do?(1).Comfort the tourists,analyze the possible time and place he lost it,and assist the tourist to look for it.。
导游英语口语测试题库
导游英语口语测试题库(40题)Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese painting. Your dialogue will include the following points:A. Introduce representative categories of Chinese painting.B. Introduce some famous Chinese painters.Dialogue 3The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room-maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.Dialogue 4A group is held up by the traffic jam. Act as the local guide to make a dialogue with the escort Mr. Smith. Your dialogue will include the following points:A. Discuss the issue with Mr. Smith.B. Ask Mr. Smith to help to soothe the group.Dialogue 5Perform as a tour leader to explain schedule of tomorrow to your tour group in the end of supper. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the set-out time and return time.C. Tell the tourists the time of morning call is 6:00 a. m.D. Ask the tourists to go to bed early this evening and should be on time tomorrow.Dialogue 6Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 7A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 8As a local guide, you are on your way to Guilin with the group you have just picked up.A tourist named Peter asks you some detailed information about the Reed Flute Cave when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Guilin.B. Detailed information about the Reed Flute Cave.Dialogue 9Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to the train station to meet a tour group. The party have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 10A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 11As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 12A tour leader goes to check out in the front office. Act as the tour leader to make a dialogue with the receptionist. Your dialogue will include the following points:A. Identify yourself.B. Check out (the tour group will leave the hotel at about 10:00 a.m.).C. Pay by credit card.Dialogue 13A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall.B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue 14Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense by themselves.Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 16As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 17The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 18As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 20It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 21Suppose you are the local guide and your guests complain that the dishes are too salty and there is no seafood or meat dishes. Your dialogue will include the following points:A. Apologize first.B. Make explanations.C. Offer solutions.Dialogue 22Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Beijing Opera.B. Clarify the details of ticket for the performance.Dialogue 25Suppose you are the tour leader, you make a call to the hotel operator as your tour group is to take the early flight to Beijing tomorrow morning. Your dialogue will include the following points:A. Require a morning call.B. Clarify the details of the morning call.Dialogue 26A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank fo r the guests’ cooperation.B. Ask the tourists for some advice.C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 27Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue 28Act as a tour guide to receive a call from a tourist who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel for his health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue 30After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue 31A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 32As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insis ts that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.Dialogue 33As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Suppose you are the tour guide; two inbound tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue 35As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 36Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Dialogue 38Suppose you are a tour leader. You call Spring Hotel to change your reservation for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 39A tour guide is showing a group of foreign tourists around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study (文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 40A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.。
导游英语口语测试 省赛题库 最新版
导游英语口语测试题库（４０题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue ２Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc..C. Try to contact the concerned department of the airport.Dialogue ３The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Make sure the reason for changing.B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue ４The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue ５A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue ６As a local guide,your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue ７Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering .Dialogue ８It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue ９As a local guide, you are on the way to scenic spot with a group. Today you will attend the Water-splashing Festival of Dai People. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Dai People.B. Introduce the traditional Water-splashing Festival.Dialogue １０A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue １２Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue １３In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel. Dialogue 14Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue １６Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue １７As a local guide, you are giving the on-the-way tour guide presentation on your way to Beijing with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Beijing.C. Answer any questions asked by the tourists.Dialogue １8As a local guide, you are reviewing the itinerary with the tour escort Mr. Smith. Your dialogue will include the following points:A. Pay more attention to the original details.B. Agree to Mr. Smith’s advice of changing the traditional dinner into one of local special dishes.C. Reconfirm the time of starting out.Dialogue １９In order to enliven the atmosphere, the local guide plays some games. However, a tourist called Peter is offended by the previous joke. He is so angry that he threatens to lodge a complaint. Act as the local guide to make a dialogue including the following points:A. Apologize to Peter for the trouble.B. Explain to him the truth.C. Ask him to join in the game.Dialogue ２０A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue ２１A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation .C. Tell them not to hand out any religious publicity and preach.Dialogue ２２A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall .B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue ２３A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Ask the hotel whether they offer the room service.B. After making sure the possibility,tell them that they should pay for the room service.Dialogue ２４Act as a tour guide to receive a call from a tourists who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel forlorn health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.Dialogue ２５Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue ２６A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 27After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue ２８A tour guide is bidding farewell to a tour group . Before checking out, there are a lot of things to attend to.Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.Dialogue ２９The tour group to China is about to go through the customs formalities. Perform as a tour guide to tell the group leader Robert what has to be done at the customs office. Your dialogue will include the following points:A.Tell him the following procedures: immigration office---quarantine inspection—customs—present your passport and disembarkation card—fill your customs forms—list yourbelongings.B. Tell him the articles to be declared.Dialogue 3０Suppose you are the tour guide, an old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A. Get to know the reason and show your understanding.B. If they can take care of themselves, give some precautions and grant their request.C. Make clear the meeting place, time, the number of the tour bus ,etc..Dialogue ３１Suppose you are the local guide and one of your guests tell you that his wallet is lost. Your dialogue will include the following points:A. Soothe the guest .B. Inquire the details, including the color, the size, the contents of the wallet, etc..C. Offer solutions.Dialogue ３2Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue ３3Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest.Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue ３4After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue ３5Suppose you are the tour guide, two inbound tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue ３6One inbound tourist hopes to buy some local products of Beijing and asks for your advice. Your dialogue will include the following points:A. Introduce the famous local products of Beijing.B. Give directions of the shops for local products.Dialogue ３7While having dinner, one tourist is interested in the naming of the dish Fotiaoqiang (佛跳墙) and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 38A local guide to check out for the ten double rooms of your tour group in the front office, but the cashier makes a mistake. Perform as a guide, your dialogue will include the following points:A. Identify yourself.B. Check out ( the tour group will leave the hotel at about 10:00 a.m.) .C. The group stay in the hotel for 4 days in all, but the cashiermiscalculates the number of days.Dialogue ３９Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available. Dialogue 40Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.。
2018年导游英语口语测试题库108题中文
导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
全国职业院校技能大赛导游服务赛项 高职组 导游英语口语测试题库
导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。
英语导游口试题(原)
9. How would you respond to the incident that a guest from the
group had to cut short his tour because of urgent call at home?
1) Make clear of the patient’s conditions, and appeal to emergent rescue. If on the way or in a hotel, try to find a doctor and then send the patient to a hospital immediately. Call AEA or SOS if the patient is a member of either of two organizations. 2) Ask the relatives of the patient, group leader or national guide to escort the patient to the hospital, and take care of him. 3) While the patient is staying in the hospital, the local guide often comes to visit hi 4) Help separate his visa form the collective visa. 5) Make arrangements for sightseeing for the rest of group. 6) Submit a written report to the ravel agency, stating the details of the case and the measures taken.
英语导游面试-知识问答36题
英语导游考试--导游知识问答36题1、Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station for quite a long time and they were quite annoyed with that. What should the guide do with such a situation?1)Firstly, the tour guide should apologize to the tour group, tourleader and national guide.2)Then the tour guide should explain the matter and express hissincerity to serve the tour group.3)The guide should take actions to make up for the fault and tryto win trust from the tourist.4)As required by the case, the tour guide may makecompensation for the tourists.2、When the local guide is about to meet the tour group as planned, he got a call from the national guide that the group would not arrive until the next evening. How should the local guide deal with it?1)First, the local guide should contact the hotel and restaurant to cancel theaccommodation for the day.2) The local guide should make arrangement for food, accommodation and transportation for the next day.3) Next, the local guide should make new schedule for the tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep theoriginal project, the tour guide should try to retain the mostrepresentative and unique scenic spots.3. A local guide went to the airport to receive an overseas group which has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not the group that he was supposed to meet. Under such a circumstance, what should the guide do?1) Firstly, the local guide should find out the cause for his mistake and try to contact the right group as soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast asthey can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company for a claim.5．Xiaoli, a national guide, found that a senior tourist got lost when he took a tour group for sightseeing in Mount Wuyi. After confirmation that the tourist did get lost, he inquired the guest’s friends, but they had no idea where he went either. What should Xiao Li do then?1) He and tour leader should look for the guest immediately while the local guide would take other tourists to go on sighting.2) He should report to the police station or other management sectors of the resort area for help.3) He should also contact the hotel to see if the tourist has returned to the hotel.4) Report the matter to the travel agency.5) Deal with problems arising the accident.6) Write a report about the accident to the travel agency.6. In what circumstance will the tourists get lost?1) The tour guide doses not speak the parking lot and route clear.2) The tourists enjoy the scenery so much that he forgets to leave.3) The tourists forget the address or route when looking around on their own or doing shopping.7. How to avoid traffic accidents during tour?1) Before the tour, the tour guide should remind the driver to check the bus, and if anything wrong was found with the bus, it should be replaced.2) When planning itinerary, the tour guide should consider the time needed for driving and should never hasten the driver to drive fast or over speed.3) If the weather is bad, or the road is in poor condition, the tour guide should alert the driver to take care.4) The tour guide should prevent other people to drive the bus and remind the driver not to drink8. If a tourist had a cold and fever after check-in, what should the guide do?1) The guide should show concern to the tourist and persuade him/her to see a doctor and help the tourist contact clinic or accompany the tourist to hospital.2) The tour guide should advise the tourist to stay in hotel instead of going out with the group. And the guide should make arrangement for the tourist’s meals.3) The tour guide should make it clear to the tourist that he/she should pay for the fare.4)The guide is forbidden to give medicine to tourists.9.What should the guide do if a tourist feels carsick or airsick?1) Ask the tourist to tighten his belt to ease the disease.2) Ask the tourist to take the medicine he carries.3) As the tourist gets better,the guide should tell him not to drink alcohol or eat too much.4) The tour guide should consult with the tour leader to let the tourist sit in the front or middle of the bus.10. During the tour, if some young people ask the local guide to take them to the nearby seaside or lake for swimming, what should the guide do?The tour guide should remind tourists of the danger and dissuade them from going swimming.If the tourists insist on this idea, the guide can organize them to swim in the swimming pool and remind them be careful.11.An old couple from a foreign group asked for breakfast in their room? Is this reasonable?It is reasonable for the couple to ask for such service. If the hotel provides room service, the guide should help meet the needs of the guests and tell them that the service charge is paid by themselves.12. How should the local guide determine and notify the time of morning call?Before leaving the hotel, the local guide should confer with the tour leader to determine the time of the morning call for the next day and ask the tour leader to inform the tour group.And the local guide should ask the front desk or the floor service counter or the operator to give the morning call.13.How does the local guide conduct a sightseeing tour on the way to the scenic spots?1) Repeat the schedule of the day, including the time and place of lunch and dinner, how long it will take to arrive at the destination, and important international and domestic news of the day.2) In sightseeing tour, tour guide should introduce local customs, culture and landscape, and answer tourists' questions.3) Introduce the scenic spots they are going to visit.4) If it is a long-distance trip to the destination, the tour guide should activate the atmosphere by talking about some interesting problems or organizing some recreational activities.14. How should the local guide help the guests with their first meal?Before the meal, the local guide should tell the guests how, where and when to have the meal.He should also let the guest know some rules. For example, he should tell guests that they should pay for the extra drinks and dishes they order.15.A tourist group is traveling in a coastal city in Southeast China. Half an hour after dinner, many tourists began to vomit, diarrhea, and some even had a fever. How should tour guide deal with this situation?The tour group was identified as food poisoning.First of all, the tour guide should help tourists detoxify by making them drink more water.Then send the tourists to the hospital for treatment and ask the doctor to write a certificate.Finally, the tour guide should report the matter to the travel agency and the restaurant should be held responsible.16.While walking around the residential area, the tourists suggested to the guide a tour of the residents' houses. How should the tourist guide respondto this suggestion?The tour guide should tell the tourists that it is impolite to visit strangers' homes unexceptedly, which will cause unnecessary trouble and misunderstanding.If the tourists insist on this advice, the tour guide should first seek the consent of the local residents and remind the tourists to respect the local customs.17. A tour guide receivedcalls from tourists who said they had been robbed of their mobile phones andwallets and asked them to report the theft to the police. What should a tourguide do?1) The tour guide shouldimmediately report the incident to the police, telling them the time, place andway of the incident, the name of the victim and the stolen goods.2) Report the matter to thetravel agency and ask for instructions.3) Appease the tourists andcontinue the trip.4) Write a report on theincident, which should include the nature of the incident, the action taken,the reaction of the victim and the request.18. What should the tour guidedo if the tourists faint from heat stroke?1) First of all, the guideshould transfer the tourists to a shady place with the help of others.2) Then the guide should askthe tourist to lie on the ground and unbutton his clothes to cool him down.3) Ask the tourist to takesome medicine or put pressure on his plitrum to revive him.4) If the situation isserious, take the tourist to a nearby hospital.19 A foreign visitor raised anumber of controversial issues during his visit, such as human rights and birthcontrol. What should the guide do?1) The tour guide should introduce and explain our country's policies totourists so as to eliminate misunderstandings.2) The tour guide can analyze the special national conditions of our countryand seek common ground while reserving differences.3)If the tourist has the purpose of malicious attack and slander, the tourguide should refute his views firmly and avoid conflict with him at the sametime.20. A tour group requests to go to the local churchfor religious service. How should the tour guide handle it?1)Before obtaining permission from the church and the police, the tour guideis not allowed to meet the requirements and arrange to visit the local church.2) If tourists distribute religious leaflets in China, the tour guide shouldstop them and introduce China's religious policy, that is, foreigners are notallowed to preach and distribute religious leaflets in China without permisson.3) If the tourists do not comply with the policy, the tour guide should be timely report it to the police.21. During one trip, the tour leader asked the local guide to change to a better hotel and claimed that he had contacted one. In this case, what should the local guide do?1) The local guide should tell the tour leader that the cost of replacing the hotel and the price difference will be paid by the tourists.2) The local guide should report it to the travel agency so as to arrange other matters.3) The local guide should reconfirm the reservation to ensure that there are enough rooms in the hotel.4) At the same time, the guide should cancel the original reservation and apologize for the cancellation.22. A tourist requests to change a room because his roommate snores so loudly that he could not fall asleep at night. How should the national guide handle the problem?1)First the national guide should ask the tour leader to make adjustment among the tour group.2) If this method fails, the national guide should negotiate with the hotel to arrange an additional room for the guest and make it clear to the guest that he should pay for the relevant expenses.23. A tour group has reserved Chinese meal for their lunch at the first place. However, just half an hour before the lunch, the tourists propose to have western food. What should the tour guide do for the time being?First, the tour should explain the policy to the tourists that the cancellation and change of meal should be proposed three hours ahead of schedule.Otherwise, the restaurant would not accept the requirement. If the tourists insist on having western food, the tour guide may have the tourists order and pay for the meal by themselves.Besides, the guide should tell the tourists that they could not get a refund for not having the Chinese food.24. What should the tour guide do if a tourist invites him to have a meal?First the tour guide should decline the invitation politely with thanks. If it could not be turned down, the tour guide should go for the meal punctually. During the meal, the tour guide should introduce the characteristic of local dish to the tourists and be careful of his manner to avoid overshadowing the host.25. Due to the contradictions among the members of the tour, some tourists ask for their own meals. In this case, the original order must be redistributed. How should tour guide deal with it?1) First of all, the guide should analyze the difficulty of meeting therequirements, and ask the tour leader to mediate and solve the conflictsbetween the tourists.2) If someone insists on having meals separately, the tour guide should tell the guest to pay the extra fee himself and inform the restaurant to prepare meals.26.After receiving emergency call from home, a foreign tourist askedto stop the tour. How should tour guide deal with this situation?1) The tour guide can meet the requirements after consulting with reception travel service and organizing agency.2) The service fee shall be refunded on a prorata basis.3) Finally, the tour guide can help tourist book his tickets and manage separate visa and procedures for leaving tour group.27. As the tourists were having their first meal at the restaurant, two tourists stated that they could not eat meat because they were Buddhists and demanded the tour guide to prepare vegetarian food for them. What’s more, the guests said that when they registered for the tour they had put forward this special requirement to the travel agency. How should the local guide handle the matter?1) The local guide should contact the travel agency first to confirm whether their special requirement for vegetarian food had been proposed to the travel agency and whether the requirement had been stated in the tour contract.2) If it was the travel agency that made the mistake for carelessness, the tour guide should try to prepare food for the guests as required and stated in the tour contract.3) If it was not stated clear in the contract, the tour guide should stabilize the tourists first and try to meet their need by consulting with the restaurant.4) If the restaurant could not make it, the tour guide should help to contact other restaurant. The two tourists could not have the original meal refunded and they should pay for the vegetarian food by themselves.28. As the tour group was about to have a walk on Pedestrian Street , some tourists claimed that they had visited the street and they would go to Seaside Park instead. Moreover, they request that the tour bus give them a lift. What should the tour guide do?If time permits and there is tour bus available, the tour guide should try his/her best to manage by consulting with the driver.If no tour bus is available, the tour guide should give directions to the tourists and help to get a taxi for the tourists.Besides, the tour guide should remind the tourists to write down the name and telephone number of the hotel and not to return too late.29. The foreign tourists demand to visit the non-open districts, what should the tour guide do?First the tour guide should tell the tourists that they must get permission of the local police station and tourism bureau if they want to pay a visit to the non-public districts.And the procedure of applying for the certificate is as follows:1) Hand in the passports and residential certificates;2) Provide relative certification for travelling;3) Fill in the application form.30. If the tourists get drunk, how should the tour guide handle it?1)The tour guide should stop them in time to prevent the accident from getting worse.2)If what the tourists have done violates the law, the tour guide should report it to police and the travel agency.3)Besides, the tour guide should assist relevant departments to settle the matter and ensure that the tour could be carried out successfully.31. What principles should tour guide follow in receiving elderlytourists?1) When receiving elderly tourists, the guide should ensure thateverything is smooth and stable.2) The tour guide should speak slowly and loudly whenintroducing the scenic spots.3) The tour guide should be cautious that the aged touristsshould avoid sightseeing while walking.4) The trip should be easy and relaxing, and the safety oftourists must be highly valued.32.After reuniting with a long lost relative, a tourist suggested that the relative should travel with the group. What should tour guide do?1) The tour guide should obtain permission from the tourleader and other tourists.2) With the consent of the tour troup, the tour guide should handle relative procedure for the tourist to join the group, including showing valid papers, filling related forms and making payment.33. During the tour, a British tourist found a favorite jade carving. However, just as he was about to buy, he f ound a small flaw, which was the last one in the shop. Therefore, the tourist left the tour guide a sum of money and asked him to buy one and then ship it to Britain. How should tour guide deal with this requirement?1) Generally speaking, the guide should refuse politely.2) If he can not refuse, he should ask the competent department of the travel agency for instructions.3) If the tourist's request is accepted, the guide should ask the tourist for enough money for buying and transporting the goods.4) In addition, the tour guide should mail the invoice, shipping documents and receipts to the tourist, and send copies to the travel agency for inspection.34. How to avoid such accidents as missing flights?1) The tour guide should confirm the ticket and the exact time for the airplane.2) Before leaving, the tour guide should not take tour groups to vast and and complex areas . And the guide should not take tourists to shop or in exceedingly crowded places.3) In addition, enough time should be left for boarding. Generally, if taking trains, tourists should reach the railway station one hour before schedule. If taking domestic flights, tourists should arrive at the airport one and half an hour beforehand and two hours for international flights in advance.35.One member of an air-travel tour group lost his ID card and the tour group travels by airline，how should the tour guide deal with it?1) First of all, a loss certificate should be issued by local travel agency.2) Then the owner would report the loss to local police station with the certificate.3) A certification of identity will be issued by the police office after verification.4) The security personnel would permit passage with the certification.36.If a tourist from Hong Kong lost his pass，how should the tour guide deal with it? 1) Report it to the travel service immediately and showproof. 2) Report the loss to the police station, which would issue a one-off passport for the tourist. 3) Tell the tourist that he should cover all the expenses.。
导游英语口语测试题库
导游英语口语测试题库（60题）Dialogue 1Perform as a tour guide to discuss the itinerary with a tourist who wants to pay a visit to Shanghai Museum which is not included in the itinerary. Your dialogue will include the following parts:A. Try to persuade the tourist to stay with the group.B. Failing to persuade the tourist, you give some suggestions .C. Tell the tourist some precautions.Dialogue 2As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 3Act as a tour guide to introduce Shanghai City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:A. Introduce the population, the area, climate etc..B. Answer at least three questions asked by the guests.Dialogue 4The tourist is interested in Chinese Traditional Architecture and wants to know more. You are the tour guide and introduce Chinese Traditional Architecture to the guest. Your dialogue will include the following points:A. Introduce the Timber-frame Structure in Chinese Architecture.B. The typical characteristics of Chinese Traditional Architecture.C. Answer the relevant questions.Dialogue 5As a tour guide, you are at the airport to meet a group from America. You meet your old friend, Mr. Smith who is the tour leader of the group. Your dialogue will include the following points:A. Greet old friend.B. Confirm detailed information about the group.C. Check the presence of all the guests and their luggage.Dialogue 6The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 7A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 8Miss Smith, the tour leader of your group, comes to discuss the itinerary for the stay in the city. Your dialogue will include the following points:A. Introduce some famous spots on the itinerary.B. Give some advice on sightseeing.Dialogue 9As a tour guide, your guests want to know something about Chinese cuisine. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine.B. Introduce some local special dishes.C. Recommend some restaurants.Dialogue 10As a local guide, some guests want to know something about Chinese tea. Your dialogue will include the following points:A. Introduce some representative classifications of Chinese tea.B. Recommend some tea to their taste.Dialogue 11As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 12As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese philosophy. Your dialogue will include the following points:A. Introduce representative categories of Chinese philosophy.B. Introduce Theory of Yin and Yang.As scheduled, the group will visit the Bund this morning. But typhoon storm is coming and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 14It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 15As a local guide, you are on the way to scenic spot with a group. Today you will attend the Nadam Festival of Mongolians. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Mongolian.B. Introduce the Nadam Festival.Dialogue 16A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.Dialogue 17As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue 19Act as the local guide to call Summer Hotel to change your reservation for your tour group. But there is no room available. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist you would like one more double room for two new guests.C. Tell the receptionist to let you know as soon as possible if there are rooms available.Dialogue 20Tourists are very interested in Taoism, Your dialogue will include the following points:A. Introduce Taoism.B. Introduce Lao Zi.C. Answer some questions about TaoismDialogue 21Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 22Tourists are very interested in traditional Chinese medicine, Your dialogue will include the following points.A. Introduce traditional Chinese medicine.B. Introduce acupuncture.C. Answer some related questions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.Suppose you are a tour leader. You and your tour group are on the way back to the hotel by coach. It’s the last day of your itinerary. Your dialogue will include the following points:A. Tell the tourists that it’s the last day of the visit.B. Remind the tourists to pack up this evening and go to bed early.C. Tell the tourists the leaving time of the coach.Dialogue 25Suppose you are a tour leader. Some tourists are talking about the death of Louis Cha, they want you to tell more about this celebrated martial arts novelist. Your dialogue will include the following points:A. Introduce the life of Louis Cha.B. Introduce one of your favorite martial arts.Dialogue 26Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 27Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 28The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room- maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.A tourist in room 203 complains that she has lost her mobile phone in her room. Act as a local guide to make a dialogue with her including the following points:A. Confirm the details.B. Confirm the brand and the type of the mobile.C. Turn to the manager for help.D. Tell the tourist the result.Dialogue 30As a local guide, you are giving the on-the-way tour guide presentation on your way to Suzhou with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Suzhou.C. Answer any questions asked by the tourists.Dialogue 31As a local guide, you are on your way to Hangzhou with the group you have just picked up. A tourist named Mary asks you some detailed information about the West Lake when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Hangzhou.B. Detailed information about the West Lake.Dialogue 32Suppose you are the local guide, Xiao Zhang, according to the itinerary, after their visit to the places of interests tomorrow, the tourists will do some shopping in the pedestrian street. However, a couple suggest that they want to see pandas in the zoo in the morning and do some shopping in the afternoon. They want you to arrange it. Your dialogue will include the following points:A. Give the tourists an answer and explain why.B. Comfort the couple in an appropriate way.Dialogue 33As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 35As a local guide, you are on the way to a four-hour-ride scenic spot with the tour group. In order to enliven the atmosphere, you would like to organize some games. You turn to Mr. Smith, the tour escort, for help. Your dialogue will include the following points:A. Explain to Mr. Smith the purpose of the games.B. Clarify the rules.C. Award a prize to the winner.Dialogue 36Act as the tour guide of a group to go through the check-in formalities in the hotel. You are told that some of their twin rooms have been replaced by triple rooms, for it is high season and hotel rooms are in short supply, but the tourists assigned to triple rooms refuse to check in. Make a dialogue with relevant persons for the situation including the following points:A. Explain the reason for being replaced.B. Soothe the tourists.C. Solutions.Dialogue 37As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 38As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Dialogue 39A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 40A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue 41A local guide is taking a tour group on the tour of the Yu Garden. Your dialogue will include the following points:A. Briefly introduce the Yu Garden .B. Introduce the story of the Jade exquisite.C. Introduce something about the Gardening technique.D. Answer any questions by the tourists.Dialogue 42Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue 43Act as a tour guide showing a group of foreigners around the Jade Buddha Temple. Your dialogue will include the following points:A. Introduce the history of the Jade Buddha Temple.B. Introduce classical buildings in the temple.C. Introduce the two jade Buddhas.D. Answer any questions asked by the tourists.Dialogue 44A tour guide is telling a foreign group of the story about the Happy Fish Pavilion, some tourists are very interested in Taoism in China. Your dialogue will include the following points:A. Question about Zhuangzi.B. A brief introduction to Taoism.C. Explain the tenet of Wu Wei ( 无为）.Dialogue 45A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 46Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.Dialogue 47A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank for the guests’ cooperation .B. Ask the tourists for some advice .C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 48As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 49The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 50After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue 51Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 52Suppose you are the tour guide, one inbound tourist wants to know more about Chinese food. You make general introduction and answer the questions. Your dialogue will include the following points:A. Introduce the eight major cuisines in China.B. Introduce some famous dishes.Dialogue 53One tourist is interested in Kunqu Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Kunqu Opera.B. Clarify the details of ticket for the performance.Dialogue 54While having dinner, one tourist is interested in the naming of the dish Dongpo pork and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 55Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 56Suppose you are the tour guide, in a free afternoon ,one guest wants to go to the Shanghai Museum and asks you for information. Your dialogue will include the following points:A. Introduce the Shanghai Museum.B. Give directions.C. Remind the guest to be careful and not to come back too late.Dialogue 57Suppose you are the tour guide, the guest complains that Shanghai cuisine is too sweet and oily. Your dialogue will include the following points:A. Apologize.B. Give explanations.C. Offer solutions.Dialogue 58The tourist is interested in Chinese porcelains and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese porcelains to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese porcelains.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 59You have a family to guide who have visited the Yugarden Shanghai museum and the Bund already. Now they will have one day free for tomorrow. Please design them an itinerary and describe the features of the route. Your dialogue will include the following points:A. Ask the tourists what they like.B. Design them an itinerary.C. Describe the features of the route.Dialogue 60Act as a tour guide showing a group of foreigners around the Shanghai Museum. The tourists are very interested in the Chinese bronze arts. Your dialogue will include the following points:A. Introduce the history and features of the Chinese bronze ware.B. Introduce different types of the Chinese bronze ware.C. Answer any questions asked by the tourists.。
导游技能大赛-英语题库40个
对话17
导游告诉当地导游一些客人严重呕吐。假设您是当地导游，通过与导游进行对话来处理它。您的对话将包括以下几点：
A.查询详情。
B.建议他们可能患有食物中毒。
C.请客人多喝水。
D.叫救护车。
对话18
按计划，该小组将于今天上午访问长城。但它下大雨，对客人来说非常危险。作为当地导游，您想取消安排并去咨询领队。您的对话将包括以下几点：
B.介绍孟姜女的故事。
C.介绍墙上塔的功能。
D.回游客的任何问题。
对话14
午餐前半小时，团体游客要求将安排的西餐改为中餐。假设您是导游，请与游客协商。您的对话将包括以下几点：
A.导游应向游客解释此类请求应提前3小时提出。
B.如果客人坚持，告诉他们他们应该自己承担费用。
对话15
作为导游打电话给北京饭店的管家部门。明天是游客的生日。您的对话将包括以下几点：
C.向游客清楚说明步行街的行程不可退款。
D.提醒他们要好好照顾自己，不要回来太晚。
对话31
一位名叫汤姆的游客向你抱怨他的淋浴坏了。担任导游并与客人进行对话。您的对话将包括以下几点：
A.向Tom致歉，感到不便。
B.问他详细的信息。
C.提供解决方案。
对话32
作为当地导游，您发现史密斯先生的旅行计划中还有两个旅游景点。当您与他一起检查行程时，史密斯先生坚持认为应该根据他的计划安排行程。您的对话将包括以下几点：
对话34
假设你是导游;两名入境游客告诉您，他们与失散多年的朋友取得联系，并希望邀请他们参加旅游团的活动。您的对话将包括以下几点：
A.告诉他们他们应该征得领队和其他游客的同意。
B.说明客人朋友的身份。
对话35
作为当地导游，您的客人想品尝一些当地小吃并征求您的意见。您的对话将包括以下几点：
2018年导游英语口语测试题库(108题)中文
导游英语口语测试题库（108 题）对话 1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话 2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话 3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话 4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话 5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话 6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话 7你会遇见你的老朋友史密斯先生，他作为一名导游，你要去机场接一群来自美国的客人，是这个旅游团的领导。
你的对话将包括以下几点：a. 问候老朋友b. 确认旅游团人员的详细信息c. 检查所有客人及其行李是否存在对话 8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话 9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
导游英语口语测试题库题中文
导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
导游英语口语测试赛题库最新版
导游英语口语测试题库（40题）Dialogue 1As a local guide Xiao Li, you are picking up your group from theUS led by Mr. Smith. You are holding a welcome sign with“Smith” and your company's name on it. Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr. Smith.C.Inquire details concerned.Dialogue 2Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A.Soothe the guest.B.Ask for the details about the luggage: size, color, material etc..C.Try to contact the concerned department of the airport.Dialogue 3The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:A.Make sure the reason for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue 4The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue 5A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A.Ask for the reason of withdrawing.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue 6As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to find the genuine snacks.Dialogue 7Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering .Dialogue 8It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourist that you will confirm with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue 9As a local guide, you are on the way to scenic spot with a group. Today you will attend the Water-splashing Festival of Dai People. The tourists seem to be quite interested in it. Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.Dialogue 10A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it's available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points: A. Refuse first.C.If it is hard to refuse, report to the superior for instructions.D.Get enough money from the tourist for purchasing and shipping.Dialogue 11As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A.Introduce the characteristics of Suzhou Gardens.B.Introduce some representative Gardens in Suzhou.C.Answer any questions asked by the tourists.Dialogue 12Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians.Dialogue 13In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue 14Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A.Ask the guest to calm down.B.Inquire the details.C.Offer the solutions.Dialogue 15Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C.After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue 16Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A.Make sure that the tourists’ visas are valid after the intended tour.B.Help them with their flight and hotel.C.The tourists should pay for the expenses.Dialogue 17As a local guide, you are giving the on-the-way tour guide presentation on your way to Beijing with the group you have just picked up. Your dialoguewill include the following points: A. Pay more attention to the working procedures.B.General introduction to Beijing.C.Answer any questions asked by the tourists.Dialogue 1 8As a local guide, you are reviewing the itinerary with the tour escort Mr. Smith. Your dialogue will include the following points:A.Pay more attention to the original details.B.Agree to Mr. Smith’s advice of changing the traditional dinner into one of local special dishes.C.Reconfirm the time of starting out.Dialogue 19In order to enliven the atmosphere, the local guide plays some games. However, a tourist called Peter is offended by the previous joke. He is so angry that he threatens to lodge a complaint. Act as the local guide to make a dialogue including the following points: A. Apologize to Peter for the trouble.B.Explain to him the truth.C.Ask him to join in the game.Dialogue 2 0A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A.Ask the tour leader to help him exchange rooms with someone else in the group.B.If it doesn't work, confirm the available room.C.Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue 21A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation .C.Tell them not to hand out any religious publicity and preach.Dialogue 2 2A local guide is taking a tour group on the tour of the Great Wall.Your dialogue will include the following points:A.Briefly introduce the Great Wall .B.Introduce the story of Meng Jiangnv.C.Introduce the function of the towers on the Wall.D.Answer any questions by the tourists.Dialogue 2 3A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points: A. Ask the hotel whether they offer the room service.B.After making sure the possibility, tell them that they should pay for the room service.Dialogue 2 4Act as a tour guide to receive a call from a tourists who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points: A. Help the tourist to contact the clinic in the hotel.C.Persuade him to stay in the hotel forlorn health, and arrange the meal for him.D.Tell him to pay the medical expenses himself.Dialogue 2 5Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B.Take them to a swimming pool.C.Give them safety precautions.Dialogue 2 6A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A.Brief introduction to Chinese calligraphy and China’s four treasuresof study（文房四宝）.B.Brief introduction to the Chinese fans.Dialogue 27After a day's visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A.Satisfy the requirement if it does not affect the whole plan of the group.B.Remind the guest to take the name card of the hotel and not to stay out too late.C.Ask the guest to be careful.Dialogue 2 8A tour guide is bidding farewell to a tour group . Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A.Check the amount of the baggage with the tour leader to see whether they are damaged.B.Remind the tourists to confirm their own articles, especially travel certificates and valuables.C.To see if there are anything you can do for the tourists after their departure.The tour group to China is about to go through the customs formalities. Perform as a tour guide to tell the group leader Robert what has to be done at the customs office. Your dialogue will include the following points:A.Tell him the following procedures: immigration officequarantineinspection—customs—present your passport and disembarkation card——fill your customs forms——list your belongings.B.Tell him the articles to be declared.Dialogue 3 0Suppose you are the tour guide, an old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A.Get to know the reason and show your understanding.B.If they can take care of themselves, give some precautions and granttheir request.C.Make clear the meeting place, time, the number of the tour bus ,etc..Dialogue 3 1Suppose you are the local guide and one of your guests tell you that his wallet is lost. Your dialogue will include the following points:A.Soothe the guest .B.Inquire the details, including the color, the size, the contents of the wallet, etc..C.Offer solutions.Dialogue 32Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points: A. The tour guide should explain to thetourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “ antiques” . You go forward and have a conversation with the guest.Your dialogue will include the following points:A.Persuade the guest not to buy antiques at the roadside stand.B.Offer some shops for authentic antiques with invoice.C.Introduce the customs rules regarding the antiques.Dialogue 34After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points: A. Arrange it if there is enough time for the tour.B.If they take taxi there, give directions to the driver and make suggestions.C.Make it clear to the tourists that the trip to the pedestrian street is not refundable.D.Remind them to take care of themselves and not to come back too late.Dialogue 35Suppose you are the tour guide, two inbound tourists tell you that they getin touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A.Tell them that they should get the consent of the tour leader and other tourists.B.Clarify the identities of the guests' friends.Dialogue 3 6One inbound tourist hopes to buy some local products of Beijing and asks for your advice. Your dialogue will include the following points:A.Introduce the famous local products of Beijing.B.Give directions of the shops for local products.Dialogue 37While having dinner, one tourist is interested in the naming of the dish Fotiaoqiang佛跳墙）and asks you for the related cultural information. Your dialogue will include the following points: A. Introduce the raw material, the cooking methods of the dish. B. Describe the background of this dish.Dialogue 38A local guide to check out for the ten double rooms of your tour group in the front office, but the cashier makes a mistake. Perform as a guide, your dialogue will include the following points:A.Identify yourself.B.Check out ( the tour group will leave the hotel at about 10:00 a.m.).C.The group stay in the hotel for 4 days in all, but the cashiermiscalculates the number of days.Dialogue 3 9Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points: A. Apologize for the inconvenience.B.Give the reasons.C.Promise to negotiate with the hotel manager.D.Agree to change the room if there are any rooms available.Dialogue 40Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A.Brief introduction to Wushu, such as Taijiquan.B.Brief introduction to the customs of the spring festival.。
英语导游口试-导游应变能力
Questions and Answers on Ways of Solving Special Problems1.What should the tour guides do when they discovered that an old man ismissing while the group is sightseeing in a tourist resort?1)In this case, the tour guides should first try to find out when and where he was missingand then the national guide and the tour escort should look for him separately, while the rest of the group should follow the local guide to proceed with the tour.2)If they failed to find him, they should apply to the nearby police station and themanagement of the tourist resort for help.3)In the meantime, they should call up the hotel to find out if the man has been back there.4)If not, they should phone to report the case to the local travel service and …5)They should be prepared to deal with possible problems arising from the event.6)Finally, they should write out a report on the event.2.What should the tour guide do if someone in the group is suspected ofsuffering from an infectious disease?1)In this case, the tour guide must first try to find out the details of the patient’s condition.2)And then, he should report the case to the local travel service and then to the quarantineand epidemic prevention departments.3)If they consider it necessary to do epidemiological examination, the tour guide should talkover the matter with the tour leader and persuade the patient to have his health checked and his blood serum tested.4)If the patient is proved to be infected with contagious disease, he must be isolated fortreatment or other measures will be taken according to the requirements of the departments concerned.5)If the patient is a foreigner, he would be required to leave the country ahead of schedule,in this case, the tour guide must help him with the exit formalities.6)After the event, the tour guide should submit a written report to departments concerned,stating clear the details of the case and measures taken.3.What should the tour guide do in case a tourist in the group suddenly had aheart attack?1)If the tourist is surely suffering from heart attack, the tour guide should immediately helphim lie down on his back with his head cushioned to rise a bit, and ask his family member to feed him with the first-aid medicine he has brought with him so that his condition may improve.2)Then, the tour guide should call an ambulance to help or take the patient to the nearbyhospital for treatment.3)In the meantime, he should ask the local travel service to send someone to help.4)When rescue treatment is in process, the local guide should ask the patient’s familymember to stay in the hospital.5)While the patient is staying in the hospital, the local guide should often come to visit. Ifthe patient is a member of a foreign group, he should help him with such things asseparating his visa from the group’s collective visa, going through the formalities for leaving the hospital after his recovery and booking his home-bound transport ticket etc.6)Also, he must make good arrangements for sightseeing for the rest of the group.4.What must the tour guide do if, by any chance, the tourists were robbedwhen they were on their own?In this case, the tour guide must do the following things:1)To dial 110 immediately to report the case to the police, stating clearly the facts of thecase, including when, where and how the robbery was, the features and appearance of the robbers, the names of the tourists and the tourist group, and the distinctive marks of the robbed articles.2)To report the case to the local travel service for directions.3)To pacify the tourists to proceed with the tour.4)To write out a report, stating clearly the nature of the case, emergency measures taken andthe opinions and demands of the victims.5)To assist departments concerned to deal with problems arising from the event.5.What preparations should the tour guide take when the group has justchecked in at the hotel in order that, in case of fire, the tourists may quickly escape with their life?In order that, in case of fire, the tourists may quickly escape from danger, …1)The tour guide must try and get to know beforehand the route of fire escape and locationsof the fire exit and emergency staircase.2)He should bear in mind the fire emergency telephone number and keep ready at hand theroom numbers of the tour escort and all other tourist of the group.6.Supposing the hotel suddenly caught fire and the fire scene is 2 stories belowthe floor where a tourist group is staying. In these circumstances, how should the tour guide of the group direct the tourists to save themselves?At this critical moment, the tour guide must keep calm to make a sober judgment of the situation. The basic point of first importance is that, in case of fire, people must not try to escape by taking elevator and in no case should they leap down from high up the building.1)If people caught fire on their clothes, they can roll on the floor or slap their bodies withheavy clothing to put out the fire.2)When people must pass through dense smoke areas, they must wrap their bodies andcover their mouths and noses with wet clothes and creep forward along the walls.3)If the room door is blocked by fire and people can not run away, they must stop up thechinks of the door with wet soaked clothes or beddings and splash water to lower the temperature.4)At the same time, they must wave colorful clothes out of the window to call for help.7.What should the tour guide do if, by any chance, the tourists are poisoned byfood?In case the tourists suffer from food poisoning…1)The tour guide should tell the tourists to drink plenty of water and try to make them vomitso as to eliminate the toxins from their intestines.2)Then, he must take them immediately to the hospital for emergency treatment and ask thedoctor for a medical certificate.3)In the meantime, he should report the case to the local travel service to fix responsibilityon the restaurant.8.The tourists of a group requested some time before meal that theWestern-food meal reserved for them should be changed to a Chinese-food meal. What should the local guide do in answer to their request？1)If their request (for substitution of Chinese food for Western food) was made 3 hoursbefore the meal, the local guide should approach the restaurant and try to meet their requirement as far as possible.2)If they asked for the change just before the meal, the local guide usually could refuse butmust tell them why it could not be changed.3)If they still insisted in making the change, the local guide could suggest that they orderthe meal themselves at their own expense.4)Their request for additional dishes and beverage (in excess of the set price) could begranted provided they agreed to cover the extra charge.9.The local guide of a group just got to know, when he was going through thecheck-in formalities in the hotel, that some of the double rooms they reserved for the group had been replaced by triple rooms. How could you solve this problem if you were the local guide of the group?1)Lodging the tourists in triple rooms falls short of the requirements provided in the tourcontracts, so, if I were the local guide of the group, I must undertake the responsibility of changing them back to double rooms.2)First, I would talk up the matter with the hotel management and request that they shouldtry their best to spare enough double rooms for the group. If they were not able to help, I would try other hotels nearby.3)If all my efforts resulted in failure, I must take an apology to the tourists to seek theirunderstanding, and promise them a suitable payment to make up the difference between the double and triple rooms so as to persuade them to make do with the triple rooms.4)For further compensation and apology, I could order a better meal for them or give themsome souvenirs, and I should take care of them more attentively so that they would find satisfaction in being cordially treated.10.A foreign tourist requested that the tour guide should buy something for himand have it shipped to his country. What is the proper way for the tour guide to deal with this request?In dealing with this kind of request from tourists…1)The tour guide should first try to find an excuse to refuse tactfully.2)If it is hard to refuse at the insistent requests of the tourist, he should report the matter tohis superior and ask for instructions.3)Then, he must get enough money from the tourist for purchase and shipping. Whenshipment is made, he should mail the original copies of the consignment bill and the receipt of purchase to the tourist while keeping the duplicates for future reference.11.What can the tour guide do to prevent the tourists getting sick?To ensure that the tourists will not get sick, the following precautions are necessary:1)When planning the sightseeing program for the group, the age physical constitutions ofthe majority of the group members must be taken into account and margins of time must be left for relaxation as well as for sightseeing.2)Sometimes, the tour guide’s advice against drinking the unboiled tap water in the hotelrooms and buying food from street peddlers is necessary.3)In changeable weather, the tour guide should often announce weather forecasts for thenext day so that the tourists may choose to dress themselves accordingly or bring an umbrella with them in a rainy day. At dry season, drinking more water and eating more fruit are also advisable.12.A tourist group scheduled to arrive this morning is reported to be delayed tilltomorrow before dinner and so the time of its stay in the local city will be shortened by one and a half days. What should the local guide do to cope with the change?1)In this case, the local guide must, first of all, notify people concerned to cancel the earlierarrangements of meals and hotel accommodations for today and …2)Reconfirm the reservations of meals and hotel accommodations for tomorrow and thetransport tickets for the next destination.3)The sightseeing program for the group must also be altered accordingly. While the touristresorts of less importance can be skipped over, those of major importance must be retained.4)If time is too short, priority must be given to the tourist resorts that are typical of the localfeatures.13.Sometimes a travel service would have no alternative but put a tourist groupon an extra flight to leave ahead of schedule because there is a shortage of space on the regular flight. Under these circumstances, how can the local guide manage to get understandings from the tourists?1)In these circumstances, the local guide should first talk over the matter with the nationalguide and the tour escort and try to get cooperation and support from them.2)In the meantime, he should find out the persons of great influence in the group and try totalk them into consent.3)Then, he should honestly announce the real situation to the tourists and sincerelyapologize for the change so as to ask for their forgiveness and understandings.4)For further apologies, a substantial compensation could be made if necessary.5)Besides, the local guide must make full use of the time to fulfill schedule sightseeingprogram.14.As the road to the tourist resort is impassable, a tourist group has to cancelits one-day tour to the place and this has made the tourists feel quite unhappy.How can the local guide solve this problem?1)The local guide must arrange another activity as a substitute.2)He should try his best to arouse people’s interest in the new arrangement with hiseloquent and interesting speech.3)He should ask the national guide to report the matter to the tour organizer travel servicefor a final decision.15.Supposing that, when you get to the train station, the tourist group you are tomeet has been waiting there for a long time; the tourists are very unhappy about waiting and the tour escort also blame you for being late. What would you do in this case if you were the local guide of the group?1)In this case, I must make an apology to the tour escort, the national guide and all thetourists for my coming late.2)I must tell them the true reason why I was delayed and assure them of my sincerity to doa good job for the group.3)To make amends for my error, I should make full use of the time to fulfill the sightseeingprogram so as to get understandings from the tourists.4)And, if necessary, I should give them a substantial compensation.16.A tourist in the group told you that he didn’t want to share a room withothers and asked for a separate room for his own. How would you solve the problem?1)In this case I must first try to find out why the tourist made the request. If the reason isthat the two room-mates were not getting along well because of their differences in opinions or in habits and customs, I would ask the tour escort to mediate between them or try to help them exchange rooms with somebody else in the group.2)If the tour escort failed to settle the problem, I can ask for an extra single room from thehotel provided it’s available. But, I must make it clear to that tourist beforehand that he should pay for it because the general rule is that the person who asks for should pay.17.What must the tour guide do in case the group has failed to catch the flight?In case the group had lost the flight, the tour guide must do the following:1)He must report the matter immediately to the leaders of his travel service to ask for help.2)He must consult the airline and try to arrange another flight for the group to leave at anearliest possible time.3)He must have the meals, hotel accommodations and sightseeing well arranged for thetourists while they are detained so as to relieve them from anxiety.4)Then, he must inform the travel service in the next destination city so that they may alterthe tour program for the group accordingly.5)And, of course, he must make an apology to the tourists for the mishap.6)Finally, he must write out a report to find out the cause of the event and to ascertain wherethe responsibility lies so that the wrong-doer should answer for the losses incurred.18.What should the local guide do if a Chinese American lost his passport whilethe group is sightseeing in Guangzhou?In this case, the local guide must help him apply for a new American passport and a new visa to China. The expense incurred from this must be borne by the person concerned.1)To help him apply for a new American passport, the local guide must first get a certificateof loss from the local travel service and ask the tourist to get his photos ready for use.2)With the certificate of loss from the travel service, the tourist must personally report thecase to (the Foreigners’Exit and Entry Affairs Management Department of) the Guangzhou Public Security Bureau and ask for an official certificate of loss.3)With the certificate of loss from the Guangzhou Public Security Bureau, the tourist shouldgo to the American Consulate in Guangzhou to apply for a new American passport.4)Then, with the new passport, he should go to the Guangzhou Public Security Bureauagain to apply for a new visa to China.19.What should the local guide do if an American Chinese lost his passport whilethe group is sightseeing in Guangzhou?In this case, the local guide must help him apply for a new Chinese passport and a new visa to the United States.1)To apply for a new Chinese passport, the tourist must first get his photos ready for use.2)And the local guide must get a certificate of loss from his travel service.3)With the certificate of loss from the travel service, the tourist must go personally to thePublic Security Bureau of Guangdong Province to report the loss and apply for a new Chinese passport.4)Then, with the new passport, the tourist should apply to the American Consulate inGuangzhou for an entry visa to the United States.20.A native Chinese in a tourist group lost his identity card and the group isgoing to travel by plane. What should the tour guide do to deal with the case?1)The tour guide should first ask the local travel service to write out a letter of certificationto prove the loss.2)With the letter of certification written by the local travel service, the tourist mustpersonally report the case to the local public security bureau.3)The local public security bureau will verify the case and issue a certificate to prove hisidentity.4)If he failed to get the certificate from the public security bureau, the tour guide shouldarrange for him to travel by other means of transport. The travel fares should be paid by the said tourist and final accounts will be settled after the tour according to the stipulations of the tour contract.21.When a foreign tourist group arrived in the airport in China, a tourist in thegroup discovered that his luggage was missing. What should the local guide do to help him?1)In this case, the local guide should take the tourist to the Lost Luggage RegistrationOffice of the airport to report and register the loss.2)While the group is visiting the local city, the local guide should often telephone theairport to inquire about the result of their search for the luggage.3)When the luggage is not found for the moment, the local guide should help the tourist tobuy his daily necessities.4)If eventually they give it up for lost, the local guide should help the tourist to claimcompensation from the airline.22.What should the tour guide do if the tourists are greatly discontented withthe meals they’ve been served during their stay in a city?1)The tour guide should earnestly listen to and note down the opinions and complaints ofthe tourists.2)And report the matter to the local travel service and the hotel or restaurants so that theywould make improvement or take possible remedial measures to apologize to the tourists.3)Also, he should make a study of people’s likes and dislikes in food and, before the groupleaves, inform the travel service in the next city about what’s happened in the group so that they could have the group’s meals purposely prepared in advance.23.What should the national guide do to take care of the tourists who are liableto carsickness, airsickness or seasickness?1)To take good care of the tourists who are liable to carsickness, airsickness or seasickness,the national guide should warn them not to eat too much before travelling. He should remind them to take a right dose of carsickness preventive, but must warn them of the contraindications of the drug because many carsickness preventives are harmful to health, especially for glaucoma sufferers.2)When assigning seats on the bus or plane, those at less shaky positions should be reservedfor them.3)When the group is travelling long distance by plane or train, the national guide should askthe attendants to help look after them.24.What should the tour guide do if a tourist in the group fainted away forheatstroke?1)If someone fainted away for heatstroke, the tour guide should help him lie down on hisback at a cool and shady place and unbutton his collar and loosen his waist-belt.2)Then, he should feed him some salted drinks and heatstroke preventive if they areavailable. If the patient has a fever, he should wipe his body with alcohol or cold water so as to disperse the excessive heat from his body.3)When the patient’s condition has improved, he can just let him sit or lie down to rest for awhile.4)But, if his condition is still serious, he must take him to the hospital for further treatment.25.What should the tour guide advise the tourists to do in order that they wouldbe safe from harm of attack while they are staying in the hotel?To ensure that the tourists are safe from harm or attack while they are staying in the hotel, thetour guide should advise the tourists…1)That they must lodge their valuables in the safes of the hotel instead of carrying them ontheir persons or just leaving them about in the hotel rooms.2)And that they should always leave their doors fastened when going in or out of theirrooms and must not allow strangers or people who claim to be hotel workers(say, repairmen) to come into their rooms, especially at night.In addition, the tour guide should advise the tourists against changing their money with private money-changers so that they should not be fooled and cheated by evil people.26.A local guide followed the original schedule and got to the airport in time tomeet the group. However, when the plane came in, the group didn’t turn up.What should he do now?1)He should immediately try to get in touch with people in his office to find out the reason.2)If the group is delayed for only a short time, he should keep on waiting in the airport.3)If it is delayed for a long time, he must work out a new sightseeing program for the groupaccording to arrangements of departments concerned.27.A local guide had taken over a group at the airport but, when they arrived atthe hotel, he discovered that he had taken a wrong group. What should he do now to solve the problem?1)He should first seek the cause of the mistake and …2)Try to find out where the group is and by whom it was taken away by mistake so that hemay get in touch with it without delay.3)If the group was taken by one of his colleagues and they all act as a local guide, theyusually need not change their groups back to each other. But if any of them is at once the local guide and national guide, they must change their groups back to each other, even though they come from the same company.4)Then, he should honestly explain the whole thing to the tourists and sincerely apologizefor the mistake.28.When a group had finished its scheduled itinerary and was going to leaveChina, several tourists in the group requested that they would stay behind to proceed with the tour. What should the national guide do to help them?1)The national guide should ask the tour organizer travel service for instruction and thengive them necessary assistance. He should get a letter of certification from the local travel service, have their passports and the collective vise of the group ready and then take them to the local public security bureau to separate their visas from the collective one and extend their individual visas so that they could stay longer in China. He should also help them reserve hotel accommodations and transport tickets. All the expenses incurred from these must be covered by the tourists themselves.2)If the tourists need continuous guide service and other services, the national guide shouldhelp them conclude a new contract with the travel service.29.Supposing the tour bus of a group was turned over and three people wereseriously injured and several were slightly wounded. What would you do in this case if you were the tour guide of the group?1)At this critical moment of life and death, I must lose no time in arranging first-aidtreatment for the wounded.2)I must keep the accident scene intact and call departments concerned for help.3)At the same time, I should report the accident to the local travel service and …4)Try to placate the tourists of the group.5)Finally, I should write out a report about the accident.30.What should the tour guide do in order to guard against traffic accidentsduring the tour?In order to avoid the traffic accidents, the tour guide should do as follows:1)Before setting out to meet the group, the tour guide should ask the driver to check andmake sure the bus in good condition or request that the bus be changed if any breakdown has not been fixed.2)When the tour guide is planning the sightseeing program, he must leave adequate marginsof time to allow traffic jams and other possible delays so that the driver should not be pressed to drive over speed limit to hurry on with the journey.3)When driving in bad weather or on rough or heavily trafficked roads, the tour guideshould warn the driver not to drive rashly.4)When occasion requires, the tour guide should advise the driver against allowing otherdrivers to drive this bus and …5)When the driver is at work, stop him from having alcoholic drinks.31.What must the tour guide do in order that the tourists should not be poisonedby food?To guard against the accident of food-poisoning,1)The tour guide must reserve meals for the group in the restaurants that are designated fortourist group and …2)Warn the tourists not to buy any food from street peddlers.3)If the food served in the restaurant is found turning bad or unclean, the tour guide mustask to change it without delay.32.What should the tour guide do if a tourist from Taiwan reported that hisTravel Permit for Taiwan Compatriot was nowhere to be found?In this case, the tour guide should have a letter of certification written by the local travel service to prove the loss and ask the tourist to have his photo taken. With the letter written by the local travel service and the identity certificate and photos of the tourist, the tour guide should take him to report the loss to the local security bureau at the municipal level, which will verify his identity and give him a provisional Entry and Exit Permit that is valid just on one occasion.33.What should the national guide do if someone in the group failed to get hisluggage back from the luggage conveyer belt in the airport?1)The national guide should take the tourist to the Lost and Found Office of the airport toregister the loss. The tourist must produce his air-ticket and luggage claim and fill out a Lost Luggage Registration Form.2)Then, the national guide should report the matter to the local travel service leadership sothat they may contact the airport, the airline and the travel service in the preceding city for help.34.What can the tour guide do if a couple of husband and wife in the groupasked to have their meal in their hotel room?1)In this case the tour guide can ask the tour escort to help persuade them to have their mealwith the group.2)If they still insist in having their meal in their room, the tour guide can tell them that theycan order a room service with the hotel restaurant at their own expense and that the service charge they have paid for the tour is not to be refunded.35.What should the tour guide do if someone in the group intends to give up thesightseeing tour and stay behind in the hotel for a rest because he is not feeling well?When someone in the group is sick and is not able to join the group for sightseeing,1)The tour guide should let him stay behind in the hotel for a rest. He should not urge himto join the group for sightseeing.2)He should reserve a lunch for him in the hotel restaurant or arrange a room service forhim if necessary.3)He should tell the tourist the way of getting in touch with the doctor in the hotel and …4)Ask the hotel house-keeper to help take care of him.5)When back from sightseeing, the tour guide should go to see him and inquire after hishealth so as to show concern for him.36.What should the tour guide do if a foreign tourist in the group insists that, fora certain reason, he must stop travelling and leave China for home ahead ofschedule?1)Usually such request of the tourists should be granted, but the unused part of the servicecharge included in the travel fare will not be refunded or will be partly refunded according to the stipulations of the tourist agreement. The tour guide must immediately report the matter to people concerned in the local travel service, who will consult the domestic tour organizer travel service.2)With the consent of the domestic tour organizer service, the tour guide should help thetourist with such things as separating his visa from the group’s collective visa, booking his home-bound transport ticket and going through other formalities for leaving the group.All the expense incurred from these must be borne by the tourist himself.37.While a group was sightseeing, a photography-lover in the group said that hedidn’t want to join and keep moving on with the group. How would you respond if you were the local guide of the group?。
2021年高职导游服务赛项-英语口语试题
2021年江苏省职业院校技能大赛导游服务赛项导游英语口语测试题库（40题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith at the airport. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Identify your group.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to t he train station to meet a tour group. The party have been waiting for 3 hours and missed the local opera show. When you get there, they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 3Suppose you are a tour guide, after identifying your group, you find one of the guests having one piece of luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc.C. Try to contact the concerned department of the airport through your phone and tell the tourist about the result.Dialogue 4The tourists are interested in Chinese knots and want to buy some as souvenir. You are the tour guide and answer relevant questions about Chinese knots. Your dialogue will include the following points:A. Tell history of Chinese knots to the tourists.B. Tell them what material and where Chinese knots are normally used.C. Introduce the significance of Chinese knots.Dialogue 5Suppose you are a tour leader. You call Spring Hotel to change your reservation for you r tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 6As a local guide of Nanjing, you are taking Tom, an individual guest from the airport to the hotel. Now he is talking with youwhen the coach is about to start. Your dialogue will include the following points:A. Introduce yourself and the coach to him on the way to the hotel.B. Answer questions about the itinerary asked by the guests.C. General introduction to the hotel.Dialogue 7As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about and explain to him.C. Offer the possible solutions as well as the compensations.Dialogue 8As a local guide, you are taking the tourists to the Jade Buddha Temple. The guests are interested in the temple. Your dialogue will include the following points:A. Tell the history of the temple to the tourists.B. Clarify the significance of the statues.B. Introduce the buildings of the temple.Dialogue 9Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are and you would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.B. Ask the hotel to prepare a small cake and some roses while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.C. Tell the housekeeping the relevant expense will be covered by the travel agency.Dialogue 10A tourist, Mr. Smith, in your group wants to move to another room because he first finds the room untidy and then noisy all the time. Act as the tour leader and help the tourist deal with it. Your dialogue will include the following points:A. Ask the tourist how untidy the room is and where the noise is from.B. Tell the tourist how you will help him and the result.C. Check the new room together with the tourist.Dialogue 11Perform as a local guide. You receive a call from your group member, Mr. Smith. He tells you that he gets wrong delivery of laundry and he needs them for the meeting tomorrow morning. Your dialogue will include the following points:A. Ask Mr. Smith to describe his laundry.B. Tell Mr. Smith the result after you call the laundry attendant.C. Make sure when he wants his laundry back.D. Clarify the charge.Perform as a local guide in Jingdezhen and introduce Chinese porcelain to the tourists. Your dialogue will include the following points:A. Tell the tourists the origin of Chinese porcelain.B. Introduce some famous porcelain kilns in China.C. Name some typical types of Jingdezhen Porcelain.D. Recommend some souvenir to them.Dialogue 13Act as a local guide. You receive a call from a tourist who gets a serious headache and a sore throat after registration. You rush to his room and make a dialogue with him with the following points:A. Inquire about the symptom.B. Help him to get some medicine at the clinic in the hotel.C. Tell him to pay the medical expenses himself.D. Persuade him to stay in the hotel, and arrange the meal for him.Dialogue 14Your group is going to the seashore tomorrow and Mrs. Smith, one of your tourists, wants to leave her diamond necklace in the hotel just in case and keeps it safe. Act as a tour leader and have a dialogue with her. Your dialogue will include the following points:A. Listen carefully to her request.B. Suggest her keeping the necklace in the safe.C. Tell her how to use the safe.A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Tell them you need to check whether the hotel offers room service or not.B. After making sure the possibility, tell them how to order room service.C. Clarify that they should pay by themselves.Dialogue 16One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the significance and main features of Beijing Opera.B. Introduce the main character roles in Beijing Opera.C. Clarify the details of ticket for the performance.Dialogue 17A tourist, Mr. Smith, in room 203 wants to reserve a meeting room for his company and asks for your help. Act as a local guide to make a dialogue with him including the following points:A. Confirm the details of capacity, time, set-up with Mr. Smith.B. Ask him what facilities he needs.C. Clarify the charge of the meeting room and service.Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 19As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 20As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the art of traditional Chinese gardens.B. Introduce the characteristics of Suzhou Gardens.C. Name some typical gardens in Suzhou.Dialogue 21As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 22A tourist lost his passport, and the group is going to travel by plane in the afternoon to the next destination. Perform as the tour guide to make a dialogue. Your dialogue will include the following points:A. Listen carefully for his requirement.B. Solutions.Dialogue 23Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue 24As a local guide, you are on the way to visit Fujian Tulou with the tourists. They seem to be quite interested in the buildings. Make a dialogue with the tourists. Your dialogue will include the following points:A. Introduce the characteristics of Fujian Tulou.B. Introduce some representative Tulou buildings in Fujian.C. Answer some questions asked by the tourists.Dialogue 25Suppose you are the tour guide. Two foreign tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Figure out the identities of the guests’ friends.B. Tell them that you’ll have to get the permission of the tour leader and other tourists first.C. Tell them to get their friends’ ID Cards and travel fe e ready.Dialogue 26Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary andis going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 27A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 28A tour group is approaching the foot of Mount Huangshan. As the tour guide, you are introducing Mount Huangshan to them. Your dialogue will include the following points:A. Give a brief introduction of the significance of Mount Huangshan to the tourists.B. Elaborate the four wonders of Mount Huangshan.C. Give safe precautions to the tourists.Dialogue 29A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation.C. Tell them not to hand out any religious publicity and preach.D. Tell them to get back to the hotel by noon.Dialogue 30A local guide is checking out for the ten double rooms of the tour group in the front office, but the cashier makes a mistake. Perform as the local guide to make a dialogue with the cashier. Your dialogue will include the following points:A. Identify yourself and check out for your group.B. Clarify the details of the bill.C. Tell the cashier that the group has stayed in the hotel for 4 days instead of 5 days.Dialogue 31Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue 32As a local guide, you are on the way to the Forbidden City. The tourists want to know more about it. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the significance of the Forbidden City.B. Elaborate the features of the layout.C. Introduce the main scenic spots in the Forbidden City.D. Give safe precautions.Dialogue 33It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr. Wang, the local guide, that they are Buddhist vegetarians and ask Mr. Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 34Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue 35The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 36Suppose you are the tour guide in Guilin. After picking up your group from the airport, you are now on the coach. The tourists want to know more about Guilin. Your dialogue will include the following points:A. Welcome the guests and give a brief introduction of Guilin.B. Introduce some famous scenic areas in Guilin.C. Describe the scenery of Lijiang River in different weather.Dialogue 37Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques”. You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 38As a tour leader, you are on the flight to Paris with your group. One of your tourists is not feeling well. You turn on the seat light for help from the cabin attendant. Your dialogue will include the following points:A. Tell the cabin attendant that the tourist seems airsick.B. Ask if the tourists could stretch out on those empty seats.C. Ask for a pillow, a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue 39A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.Dialogue 40A tour group is on the way to Wudang Mountain and you are the local guide, giving an introduction to the tourists. Your dialogue will include the following points:A. Tell them the basic information about Wudang Mountain.B. Introduce the ancient architectural complex to the tourists.C. Introduce Taijiquan and Zhang Sanfeng to them.。
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长沙商贸旅游职业技术学院技能竞赛2014年导游大赛英语口试问答题库（本英语口语问答试题以及即兴英语演讲各十大题，均由赛前抽签决定任选一题回答，中英文题目可提前公示给参赛选手，但标准答案保留。
）一、口语问答题库1、把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。
2、范文：欢迎大家来到长沙。
请允许我作自我介绍，我是你们的全程陪同，我叫XX。
我来自中国国际旅行社。
前面开车的是王师傅，他有多年的驾驶经验。
现在我们要去的是即将下榻的酒店——华天大酒店。
希望你们在长沙能玩的愉快。
3、1、 Please make the Welcome Speech to the tourists onthe way from the airport to the hotel. The contents incl ude the introduction of yourself , the driver and the ho tel .Model : Ladies and gentlemen, welcome to Changsha of Chi na . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve forus is Mr. Wang , he is a man of rich experiences of driv ing .Now we are going to the hotel named ____Huatian Hot el .I hope you will have a good time in Changsha .2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。
答：A、旅游者离开饭店时提醒他们带上饭店店徽、饭店名片或写字条。
B、提醒他们不要走的太远，不要太晚回饭店及其它安全注意事项。
C、地陪还应帮助旅游者找车辆（车费由旅游者自付）。
4、What do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan?5、Model :6、 A : Remind the tourists of taking the sign or the name card of the hotel , or write a note with the important things .7、 B :Remind them not go too far away and don’t come back so late . And then remind them something else about their safe.8、 C : The local guide must help the tourists to take ataxi .( Pay the bill himself .)9、3、作为地陪应如何认找旅游团？答：旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。
A、地陪应举接站牌站在出口处明显的位置上，让领队或全陪前来联系；B、地陪应根据旅游者的民族特征、衣着、组团社的徽记等作出判断，或主动询问，问清该团领队（或客人）姓名、人数、国别、团名。
C、一切相符合才能确定是自己所要接待的旅游团。
3、How to recognize the tour groups as a local guide ? Model :When the tour groups arrived at the exit ,the local guide must try to recognize it at once.A : The local guide should stand at the obvious place next to the exit and raise the sign ,wait the national guide or the travel leader to meet.B : The local guide can assess the situation according to t he national feature , costume of the tourists ,or the sign of the travel agency .And the local guide also can make enq uiries on his own initiative , ask about the travel leader or the tourists’ name , numbers , nationality ,the name of the tour group and so on .C : You can make sure it is the tou r group you’ll meet if meet all the details .10、在车上，清点人数有何技巧？11、答：A、目点，切忌用手指； B、点车上的剩余空位。
12、4、What is the count technique on the bus ?13、Model :14、 A : Just count in mind .Don’t count with your fingers .15、B: Count the vacant seats on the bus .16、17、5、在购物导游服务中，地陪应注意哪几个方面？18、答：A、严格按照旅行社规定服务； B、了解对象，因势利导；19、C、当好购物参谋； D、积极维护旅游者的利益。
20、5、What must the local guide should pay attention towhen go shopping ?21、Model :22、A: Abide by the rules of the travel agency rigorously.23、B: Know the tourists well , and take tide at the flood .24、C: Be a good guide while shopping .25、 D : Protect the tourists’ benefits actively .26、6、在游览期间，一名新加坡游客不慎丢失中国护照，导游人员应如何处理？答：A、应有遗失地接待旅行社开具证明，失主持旅行社开具的证明去当地公安局报失，由公安局开具证明；B、失主持公安局开具的报失证明，随身携带照片、资料去所在国驻华使领馆申办新护照；C、领到新护照后，再到当地公安局出入境管理处办理签证手续。
6、A Singaporean tourist carelessly lost his passport dur ing the trip. How to deal with this problem?Model :A : The loser must get a certificate which made out from the travel agency .And then go to the police station to report ,come out a certificate there also .B : The loser must bring the certificate , photos and so me documents to apply for a new passport at the Singapor ean Embassy in China .C : After getting the new passport , then apply for the new visa at the Entry-Exit Office of the local police st ation .7、在某景点游览结束后，发现个别旅游者走失，地陪应采取什么措施？答：A、了解情况，迅速查找； B、向景点有关部门报告，寻求帮助； C、打电话与饭店联系； D、向旅行社报告；E、做好善后工作；F、写出事故报告。
7、If a tourist lost after touring a scenic spot. What a local guide should do?Model :A : Ask about the details ,and look for him quickly .B : Report to the office of the scenic spots and ask for some help.C : Give a telephone call to the hotel .D : Report to the travel agency .E : Deal with the rehabilitation works .F : Write down the accident report .8、在住店期间，发生火灾事故，导游人员应采取什么措施？答：A、立即报警； B、迅速通知旅游的领队和全团旅游者；C、迅速与现场工作人员一起通过安全通道疏散旅游者；D、引导旅游者自救；E、处理善后事宜。
8、What a local guide should do if meet the fire affairs when stay in the hotel?Model :A : Report it at once.B : Notify the tour leader and all the group members imm ediately.C : Evacuate the tourists to pass the thoroughfare safet y with the staff of the hotel quickly .D : Lead the tourists to save themselves.E : Deal with the rehabilitation works.9、在旅行途中，如发生交通事故，导游人员应采取什么措施？答：A、首先组织抢救； B、保护现场，立即报案；C、迅速向旅行社汇报；D、做好其他旅游者的安抚工作；E、写出书面报告。