航空服务人员各场合常用英语语句
航空地服英语500句
地面服务常用英语一、通用部分日常礼貌用语1、早上好/下午好/晚上好Good morning/afternoon/evening.2、再见Goodbye./See you./So long.3、乐意为您效劳。
/不客气My pleasure./ You are welcome./ Not at all.4、我明白了。
I see. /I got it. / I understand.5、我不明白。
I don 't understand/I can 'f t ollow you.6、您可以再说一遍吗？Pardon? /I beg your pardon /Can you say it again?7、没问题No problem. /All right.8、这边请。
This way ,please.9、请您先走/请跟我来After you. /Please follow me.10、这是您的吗？Is this yours?11、给您。
Here you are.12、祝您旅途愉快。
I hope you have a good/nice trip.13、您好，我可以为您做什么？Hello, what can I do for you? /May I help you?14、对不起，我的英文不太好，请您讲慢点好吗？I 'm sorry. My English is poor. Could you please speak more slowly?15、对不起，我听不懂您的问题，请稍等，我请其他员工为您服务。
Sorry, I can un'de t rstand/follow you. Wait a moment please, I will ask others to help you.16、请您稍等一下好吗？Would you please wait fora moment?17、对不起，让您久等了。
航空地面服务人员 实用英语分享(一)
航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。
到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。
航空服务人员日常专业用语
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
It’s nice to have you aborad China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me,please.5、我帮您拿行李好吗？May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
空中乘务员口语
空中乘务员口语随着航空业的快速发展，空中乘务员作为航空公司与乘客之间的桥梁，扮演着极其重要的角色。
他们需要具备良好的口语能力，能够用流利而地道的英语与乘客进行有效的沟通。
本文将介绍一些空中乘务员在工作中常用的口语表达方式。
1. 问候与欢迎在乘客登机前，空中乘务员通常会用以下口语表达方式来问候与欢迎乘客：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- How are you today?（您今天好吗？）- Thank you for choosing our airline.（感谢您选择我们的航空公司。
）2. 安全说明安全说明是空中乘务员工作中最重要的一部分。
以下口语表达可用于向乘客介绍安全注意事项：- Ladies and gentlemen, welcome onboard. Please pay attention to the safety demonstration.（女士们先生们，欢迎登机。
请注意安全演示。
）- In the event of an emergency, please remain calm and follow the crew's instructions.（在紧急情况下，请保持冷静并遵循机组人员的指示。
）- Fasten your seat belt and make sure it is securely fastened low across your hips.（请系好安全带，并确保它低垂地紧固在你的腰部。
）- Oxygen masks will drop down from the overhead compartments. Pull the mask down to start the flow of oxygen before assisting others.（氧气面罩将从上方行李舱掉下来。
常用服务用语(翻译版)
服务英语常用情景对语一、机场Airport一）常用语句1、Where can I make a flight?在哪里可以预定机位？2、I’d like to make reservations for three to Chicago.我想预定到芝加哥的三个位子。
3、I want to fly economy class.我要经济客舱。
4、Will I have to reconfirm this reservation?订位必须再确认吗？5、Excuse me, is this the bus to the airport?对不起，这是往机场的巴士吗？6、Where do I board the airport bus?要到哪里搭机场巴士？7、Where is the checkin counter for British Airways?英国航空公司的报到柜台在哪里？8、Where is the boarding gate?几号门登机？9、I have these suitcases to check.我这些行李要交运。
10、Will the flight be departing on time?飞机准点起飞吗？二）对话A: Do you have direct flight to New Zealand?你们有没有直飞新西兰的航班？B: Sorry, we don’t. but I think you can fly on northwest 212 to tokyo and then havea connecting flight on japan airline 123 to Auckland. And it is the most economicalflight, just USD 580.对不起，我们没有直飞航班。
但你可以乘坐西北航空公司212航班到东京，转乘日本航空公司的123班机到达奥克兰。
民航乘务英语口语
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
航空服务用语
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
it’s nice to have you aborad china southern airlines.2、请出示您的登机牌。
may i see your boarding pass?3、我来为您引座。
i’ll show you your seat.4、请随我来。
follow me,please.5、我帮您拿行李好吗？may i help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
you should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
this one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
10、请把您的箱子放在行李架内。
please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
you may not leave the baggage here.the aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
the flight has been delayed due to some mechanical troubles.the engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
航空服务人员各场合常用英语语句
人员各场合常用英语语句一、服务service 1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu．what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir．here you are．anything more?谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?4.how about the sweet?甜食要不要?5.may i clear up your table now?现在可以收拾您的桌子吗?6.are you going to study there or just for sight seeing?你是去学习还是只去旅游?7.the flight has been delayed because of bad weather．由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard．please keep your seat belt fastened。
我们的得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?二、起飞前before take-off 1. morning, madam（sir）. welcome board!早上好，女士（先生）。
欢迎登机！2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。
空乘常用语
空乘常用语一、乘客与飞机工作人员international passenger国际旅客domestic passenger国内旅客connecting passenger转机旅客transit passenger过境旅客stand-by候补旅客no-show误机者unaccompanied passenger无人陪伴儿童handicapped passenger残疾旅客departing passenger出港旅客arriving passenger进港旅客flight crew机组人员captain机长pilot飞行员copilot副驾驶员flight engineer飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward男乘务员purser/chief attendant乘务长chief purser主任乘务长air crew空勤人员ground crew地勤人员ground service staff地面服务人员navigtor领航员Main Facilities in the Airport 二、机场主要设备aerodrome/airport飞机场alternate airfield备用机场control tower管制塔台hangar机库fuel farm油库emergency service 急救站localizer航向信标台/定位信标weather office气象站runway跑道taxiway滑行道parking bay停车位置maintenance area 维修区terminal departure building机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck送客台domestic departure lobby国内线出港候机厅coffee shop咖啡室special waiting room特别休息室quarantine检疫Customs海关emigration control出境检查snack bar快餐部automatic door自动出入门arrival lounge到达大厅departure lounge离港大厅transit lounge过站大厅telephone/telegram/fax room电话/电报/传真间stand-by ticket counter 补票处flight information board 航班显示板check-in counter办理登机手续柜台transfer correspondence 中转柜台carousel旋转行李传送带public address广播室dispatch office签派室police office机场公安局（警察局）boby temperature scanner 体温检测仪medical centre医疗中心escalator自动扶梯elevator（升降式）电梯moving/automatic walkway 自动步道air bridgeairport fire service机场消防队catering department配餐供应部门duty-free shop免税商店airtel/airport hotel机场宾馆VIP room贵宾室main lobby主厅freight building/cargo centre 货运大厦/security centre保安中心imports shop进口商品店entrance入口passenger route旅客通道boarding gate No.18第18号登机桥boarding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office问询处lavatory卫生间international arrival building 国际航班到达大厦taxi stand出租汽车站demestic connection counter 国内线联运柜台exit出口hotel and limousine service 旅馆及机场交通服务处limousine stand机场交通车站waiting room休息室exchange and tax payment 兑换及付税Customs personnel海关人员Customs inspection counter 海关检查柜台baggage claim area行李认领区immigration control入境检查plant quarantine植物检疫animal quarantine动物检疫connection counter联运柜台arrival lobby入境旅客休息室security counter安检柜台security check station安全检查站三、A passenger doesn’t take the seat assigned him. ）S:Excuse mesir.May I see your boarding pass?P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I’ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Wouldit be possible for me to sit here?S:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balancefor the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off ，you may return to this seat.p1:OK，I see....p2:Excuse me，Miss.Do you mind if I ask you a question?S:Go ahead.P2:The man over there is a friend of mine.I wonder if I could sit next to him.S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me，please.May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kindenough to change to another seat?P3:OK，no problem.S:Thank you，Miss.p2:Thanks a lot.S:You’re **.四、常用句子1、Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗2、Would you like anything to drink first?您想先喝点什么3、Here is today’s menu．what would you like to have?这是今天的菜单，你想吃些什么4、Thank you for waiting sirHere you are．Anything more?谢谢，让您久等了。
民航服务人员英语口语
民航服务人员英语口语1. Greetings and IntroductionHello and welcome aboard! My name is [Name] and I will be your flight attendant today.2. Safety AnnouncementsLadies and gentlemen, please pay attention to the following safety announcements. In the unlikely event of an emergency, the nearest exit may be behind you. Please take a moment to locate the emergency exits.3. In-Flight ServicesWe will be offering a complimentary beverage and snack service on this flight. If you have any dietary restrictions or allergies, please let us know.4. Assistance with LuggageMay I assist you with your carry-on luggage? Please let me know if you need any help storing your luggage in the overhead compartments.5. Flight UpdatesLadies and gentlemen, we are currently flying at an altitude of [Altitude] and our estimated time of arrival is [ETA]. We will keep you updated throughout the flight.6. Arrival AnnouncementsLadies and gentlemen, we have begun our descent into [Destination]. Please make sure your seatbelts are securely fastened and your tray tables are stowed.7. Thank You and GoodbyeThank you for choosing [Airline] for your travel needs. We hope you had a comfortable flight and look forward to seeing you again soon. Goodbye!。
民航服务英语口语大全(详细中英分类)
民航服务英语口语大全（详细中英分类）一、登机前验票口：中文：请出示您的登机牌和身份证/护照。
英文：May I see your boarding pass and ID please?行李托运处：中文：请把您的行李放在传送带上，然后我会帮您称重。
英文：Please place your luggage on the conveyor belt, and I'll help you weigh it.安检口：中文：请把所有金属物品和电子设备放在托盘里，然后过安检门。
英文：Please place all metal items and electronic devices in the tray and walk through the security gate.候机室：中文：请注意广播和屏幕上的登机信息。
英文：Please pay attention to the boarding information on the broadcast and screens.登机口：中文：请保持排队，准备登机。
英文：Please line up and prepare for boarding.二、登机机舱门：中文：欢迎登机，您的座位在哪个位置？请向机舱里走。
英文：Welcome aboard. Where is your seat? Please proceed into the cabin.机舱内：中文：请注意安全带的使用方法。
安全带应该系紧，并保持在整个航班中系着。
英文：Please pay attention to the safety briefing. The seatbelt should be fastened tightly and remain fastened throughout the flight.中文：在紧急情况下，需要将氧气面罩拉向自己。
请先将氧气面罩放在您的口鼻上，然后再帮助其他乘客。
机场常用的英语交流口语
机场常用的英语交流口语一、值机乘客：“Excuse me, where can I check in for flight [flight number]?”（打扰一下，我在哪里办理[航班号] 的登机手续？）工作人员：“Please go to counter [number].”（请去[数字] 号柜台。
）乘客：“Can I have an aisle/window seat, please?”（请问我可以要一个靠过道/ 靠窗的座位吗？）工作人员：“Sure. I'll try to arrange it for you.”（当然可以。
我会尽力为你安排。
）二、行李托运乘客：“How many pieces of luggage can I check in?”（我可以托运几件行李？）工作人员：“It depends on your ticket class. Generally, economy class passengers can check in one or two pieces.”（这取决于你的机票舱位。
一般来说，经济舱乘客可以托运一件或两件行李。
）乘客：“Is my luggage overweight?”（我的行李超重了吗？）工作人员：“Let me check. Yes, it's overweight. You'll need to pay an excess baggage fee.”（让我检查一下。
是的，超重了。
你需要支付超重行李费。
）三、安检工作人员：“Please put your belongings in the tray and walk through the metal detector.”（请把你的物品放在托盘里，然后走过金属探测器。
）乘客：“Do I need to take off my shoes?”（我需要脱鞋吗？）工作人员：“Yes, please take off your shoes and place them in the tray.”（是的，请脱鞋并把它们放在托盘里。
飞机英语常用语
飞机英语常用语以下是一些常见的飞机英语常用语：1. Boarding pass：登机牌2. Flight attendant：空乘人员3. Safety belt：安全带4. Fasten your seat belt：请系好安全带5. Take-off：起飞6. Landing：着陆7. Luggage compartment：行李架8. Please put your luggage in the luggage compartment：请把您的行李放在行李架上9. Please keep your luggage with you at all times：请随时保管好您的行李10. Fasten your seat belt before take-off and landing：起飞和着陆前请系好安全带11. Please put the life jacket under your seat：请把救生衣放在座位下面12. Please keep the emergency exits clear：请保持紧急出口畅通13. The emergency exit is only for those in need of urgent assistance：紧急出口只供有需要帮助的乘客使用14. The seat back is adjustable and can be moved forward and backward：座椅靠背可以调节，前后可移动15. Please make sure your seat back is in the upright position during take-off and landing：起飞和着陆时请确保座椅靠背处于直立位置16. The tray table is located in the armrest and can be used to eat and drink during flight：小桌板位于扶手处，可用于飞行中用餐和饮水17. Please make sure to put the table in the upright position during take-off and landing：起飞和着陆时请确保小桌板处于直立位置18. The air conditioning system is adjustable and can be found on the control panel above your head：空调系统可调节，位于您头上的控制面板上19. Please make sure to fasten your seat belt before using the lavatory：使用卫生间前请系好安全带20. The lavatory is located on the door of the plane and can be used during flight：卫生间位于飞机门处，可在飞行中使用。
飞机值机员 常用英语
飞机值机员（Flight Attendant）在航空行业中负责确保航班期间乘客的安全和舒适。
以下是一些飞机值机员在工作中可能使用的一些常用英语表达：1. 安全示范（Safety Demonstration）:- "Ladies and gentlemen, may I have your attention for the safety demonstration."- "Please fasten your seatbelts and ensure that your seatbacks and tray tables are in their upright and locked positions."2. 迎宾（Welcoming Passengers）:- "Welcome aboard Flight 123 to [destination]."- "We are delighted to have you on board today."3. 饮食服务（In-Flight Service）:- "Would you like something to drink before the meal service?"- "We'll be serving dinner shortly. Please let us know if you have any dietary preferences or restrictions."4. 提醒乘客（Reminders to Passengers）:- "Ladies and gentlemen, we will be experiencing some turbulence. Please remain seated with your seatbelts fastened."- "As we prepare for landing, please return your seat to the upright position and stow your tray table."5. 协助乘客（Assisting Passengers）:- "If you need any assistance or have questions, feel free to ask any of the cabin crew members."- "Is there anything I can help you with during the flight?"6. 緊急通告（Emergency Announcements）:- "In the unlikely event of an emergency, please follow the illuminated exit signs to the nearest exit."- "Place the oxygen mask over your nose and mouth and secure it with the elastic band in the event of a loss of cabin pressure."这些表达涵盖了飞机值机员在航班中的一些基本职责，包括安全示范、迎宾服务、饮食服务、提醒乘客和紧急通告等。
空乘英语句
空乘英语句文稿归稿存档编号：[KKUY-KKIO69-客舱英语常用语一、常用词组1.seat belt安全带2.water extinguisher 灭火器3.dry chemical extinguisher 干粉灭火器4.tray table 餐桌5.waste bin 垃圾桶6.trolly 餐车7.torch 手电筒8.armrest 扶手9.estimated time of arrival (ETA)预计到达时间10.estimated time of departure (ETD)预计起飞时间11.apron围裙12.tail wind 顺风13.head wind 逆风14.infant 婴儿15.unaccompanied minor(UM)没有家长同行ㄉ小孩16.briefing 任务提示17.transit passenger 转机旅客18.waiting lounge 候机室19.baggage inspection 行李检验20.hand baggage 手提行李21.umaccompanied baggage 托运行李22.custom 海关23. quarantine 检疫24.immigration 移民局25.baggage tag 行李签26.connection 班机接驳27. destination 目的地28.free baggage allowance 行李重量限制29.load factor 载客率30.on time performance 准点率31. LOST-N-FOUND 失物招领32.confirmation 确定33.reissued ticket 重开的票34.passenger manifest 旅客名单35.wheelchair 轮椅36.ground staff 地勤37.live vest救生衣38.non-stop flight 直飞班机39.immigration card 入境表格40.demonstration 示范41.evacuate 疏散42.traffic congestion 航路拥挤43.二、正常程序Regular Process1. 登船 Boarding1.1欢迎Greetings1.早上好，女士（先生）。
机场空乘服务实用英语对话及词汇
机场空乘服务实用英语对话及词汇航班相关Flight Number, Flight No. 航班号Gate 登机口North 北South 南East 东West 西Level 1 第一层楼Level 2 第二层楼Level 3 第三层楼Shuttle 机场小巴Baggage Claim 行李认领Connecting flights counter 转机服务台Boarding Pass 登机牌Exit 出口Emergency Exit 紧急出口只用作紧急状况时Terminal 机场终端出口Telephone 电话Northwest Airlines 美西北航空公司Restroom 洗手间Men's 男洗手间Gentleman 男洗手间Women's 女洗手间Ladies女洗手间Airport 机场Air China 中国国航Air Ticket 飞机票Arrival 抵达Belt 带, 传送带Date 日期Time 时间Departure 出发Domestic 国内Take off 起飞Customer 顾客, 乘客Elevator, Lift 电梯Employee Only 只限工作人员进入Information 信息Information Center 问讯处International 国际No Entry 勿进No Smoking 严禁吸烟China 中国Chinese 中国人Customs 海关AExcuse me, sir. What would you like to eat, Chinese food or western food?打扰一下，先生您要点什么，中餐还是西餐?BI'd like to have Chinese food.我要中餐。
APlease put down the table in front of you. It's more comfortable that way.请放下身前的桌子，那样比较舒适。
航空服务常用英语
卫星楼 satellite⼊⼝ in出⼝ exit ; out; way out进站（进港。
到达）arrivals不需报关 noting to declare海关 customs登机⼝ gate; departure gate候机室 departure lounge航班号 FLT No(flight number)来⾃。
arriving from前往… departure to预计时间 scheduled time实际时间 actual time已降落 landed起飞时间 departure time延误 delayed登机 boarding由此乘电梯前往登机 stairs and lifts to departures 迎宾处 greeting arriving由此上楼 up; upstairs由此下楼 down; downstairs银⾏ bank货币兑换处 money exchange; currency exchange 订旅馆 hotel reservation⾏李暂存箱 luggage locker出站（出港。
离开） departures登机⼿续办理 check-in登机牌 boarding pass(card)护照检查处passport control immigration⾏李领取处 luggage claim ;baggage claim国际航班旅客 international passengers中转 transfers中转旅客 transfer passengers中转处 transfer correspondence过境 transit报关物品 goods to declare贵宾室 V.I.P room购票处 ticket office付款处 cash出租车乘车点 Taxi pick-up point⼤轿车乘车点 coach pick-u point航空公司汽车服务处 airline coach service 租车处（旅客⾃⼰驾车） car hire公共汽车 bus; coach service公⽤电话 public phone; telephone厕所 toilet; W.C; lavatories; rest room男厕 men’s; gent’s; gentlemen’s⼥厕 women’s; lady’s餐厅 restaurant酒吧 bar咖啡馆 coffee shop; café免税店 duty-free shop邮局 post office出售⽕车票 rail ticket旅⾏安排 tour arrangement⾏李牌 luggage tag国际航班 International Flight班机号码 Flight Number来回机票 Round-Trip Ticket商务客舱 Business Class国内班机 Domestic Flight单程机票 One-way Ticket头等舱 First Class经济舱 Economy Class使⽤中 Occupied盥洗室 lavatory⽆⼈ vacant⼥空服员 Stewardess男空服员 steward海关申报处 customs service area货币申报 currency declaration观光 sight-seeing托运的⾏李 checked baggage⾏李领取处 baggage claim area随⾝⾏李 carry-on baggage⾏李推车 luggage cart外币兑换店 currency exchange shop汇率 exchange rate旅⾏⽀票 traveler’s check Dialogue飞机票（指限定条件） endorsement/restrictions旅客姓名 name of passenger起点城市 from起飞⽇期 date起飞时间 time订座情况 status机票确认 ticket confirm登机⼝ gate前往城市 to乘运⼈（公司） carrier航班号 flight no.座舱等级 class(fare basis)机号 plane No. 机座号 seat No.吸烟坐位 smoking seat⾮吸烟席 non-smoking seat机场费 airport fee国际机场 international airport国内机场 domestic airport机场候机楼 airport terminal国际候机楼 international terminal国际航班出港 international departure国内航班出站 domestic departure1.请求对⽅再说⼀次 Could u please repeat that?2.我要订9⽉15号到纽约的班机。
航空服务日常英语口语
航空服务日常英语口语 你知道航空服务日常英语口语有哪些吗?你对航空服务日常英语口语了解吗?下面是yjbys小编为大家带来的航空服务日常英语口语的知识，欢迎阅读。
一、服务service 1.would you like anything to drink first? 您想先喝点什么? 2.here is today''s menu.what would you like to have? 这是今天的菜单，你想吃些什么? 3.hank you for waiting sir.here you are.anything more? 谢谢，让您久等了。
这是您的饭和咖啡，还要点什么? 4.how about the sweet? 甜食要不要? 5.may i clear up your table now? 现在可以收拾您的桌子吗? 6.are you going to study there or just for sight seeing? 你是去学习还是只去旅游? 7.the flight has been delayed because of bad weather. 由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard.please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?。
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人员各场合常用英语语句
一、服务service 1.would you like anything to drink first?
您想先喝点什么?
2.here is today''s menu．what would you like to have?
这是今天的菜单，你想吃些什么?
3.hank you for waiting sir．here you are．anything more?
谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?
4.how about the sweet?
甜食要不要?
5.may i clear up your table now?
现在可以收拾您的桌子吗?
6.are you going to study there or just for sight seeing?
你是去学习还是只去旅游?
7.the flight has been delayed because of bad weather．
由于天气恶劣，航班已经延误。
8.we can''t take off because the airport is closed due to poor visibility.
由于低能见度，机场关闭，我们不能起飞。
9.our plane is bumping hard．please keep your seat belt fastened。
我们的得厉害，请系好安全带。
10.Would you like to read these news papers or magazines?
您想看这些报纸或杂志吗?
二、起飞前before take-off 1. morning, madam（sir）. welcome board!
早上好，女士（先生）。
欢迎登机！
2. may i introduce myself, i''m ___, the chief purser of
this flight.
请允许自我介绍。
我叫___，本次航班的乘主任务长。
3. morning, sir. welcome aboard. business class or economy?
早上好，先生。
欢迎登机。
坐公务还是经济舱？
4. follow me, please. your seat is in the middle of the cabin.
请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side ------ here you are, sir.
是左边靠走廊座位------这是您的座位。
6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. excuse me for a second, i’ll check.
请稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.
飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is not so good. it has been delayed.
你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at 0730 in the morning.
ca937航班，上午7：30起飞。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.
ca926航班17：40离开东京直飞回北京。
12. you’re flying economy class. is that right?
您是坐经济舱，对吗？
三、紧急情况emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.
马上系好安全带。
由于出现故障，将做紧急迫降。
2. don''t panic!
不要惊慌。
3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.
我们的机长完全有信心安全着陆。
我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4. take out the life vest under your seat and put it on!
从座椅下拿出救生衣，穿上它！
5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.
请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6. put the mask over your face!
戴上！
7. bend your head between your knees!
把你的头弯下来放在两膝之间！
8. bend down and grab your ankles.
弯下身来，抓住脚踝。
9. get the extinguisher.
拿灭火器来！
10. open seat belts. leave everything behind and come this way!
解开安全带，别拿行李，朝这边走！
11. this plane has eight emergency exits. please locate the exit nearest to you.
本架飞机有八个安全门，请找到离你最近的那个门。
12. jump and slide down!
跳滑下来！。