商务英语函电-湖北教育考试院

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商务英语函电

邀请及访问的安排我们想邀请贵方经理参加广交会。

We would extend our invitation to your manager to Guangzhou Fair.若贵方对该服装有兴趣，我们拟请贵方经理访华，以便我们能够洽谈向贵国出口这种服装的可能性。

If you are interested in the above-mentioned garments, we would like to invite your manager to visit China, so that we can discuss with him the possibility of exporting the garments to your country.我们精心为您所做的三天日程，请您同意。

We are sending you a carefully-arranged three-day time schedule for your approval.您为我安排得真周到，谢谢您所做的一切。

It’s very thoughtful of you to have arranged all this for me. Thank you for all you’ve done for me.我们热忱期待在那儿接待贵方的代表。

We are looking forward to extending our warm reception to your representative there.我们很高兴通知贵方，我公司的贸易代表团准备在五月份访问贵国。

We are pleased to announce that a trade delegation of our corporation is planning to visit your country in May .根据贵方建议，我们已为会议暂定了议程。

课程名称商务英语写作课程代码05440理论-湖北教育考试院

课程名称商务英语写作课程代码05440理论-湖北教育考试院湖北省高等教育自学考试课程考试大纲课程名称：商务英语课程代码：00796第一部分课程性质与目标一、课程性质与特点商务英语是湖北省高等教育自学考试涉外秘书专业（独立本科段）的学位课程。

本课程从语言和商务两方面培养学生用英语商务沟通所必备的知识和技能，为学生今后从事商务活动、人际交往和职业发展进行有效交流打好基础。

二、课程目标与基本要求本课程的教学目的是培养学生掌握商务活动中的规范语言，并在学习商务规范语言的同时学到基本的商务知识。

本课程内容包括自我及他人介绍、职业描述、公司介绍等多个话题，并配有实用范例。

通过这些单元的学习，要求学生熟悉并掌握不同商务活动的规范语言、基本商务知识，并通过大量的案例练习，培养学生实际操作和运用能力。

本课程终结时，学生应达到如下要求：1. 熟练使用规范语言；2．掌握基本商务活动知识；3．在商务活动中熟练使用规范语言。

三、与本专业其他课程的关系商务英语课程与商务英语写作课程是紧密相连的。

商务英语写作课程重在写作形式，语言技能的提高，是本课程的基础。

本课程重在应用学生已有的英语语言知识、技能等，进行实际的商务活动。

通过学习本课程，学生的实际语言运用能力能够得到提高，且能为将来真正走入社会进行商务活动打下良好基础。

第二部分考核内容与考核目标第一单元介绍和问候一、学习目的与要求本单元学习，要求学生（1）能介绍自己和他人2）能问候及回应问候二、考核知识点与考核目标（一）介绍自己与他人（次重点）识记：常用介绍表达法，如：Excuse me, are you/is your name …?Hello, I’m/my name’s ….This is/I’d like to introduce ….Do you know/have you met….He/She is from….He/She works in….应用：1) Introduce yourself and others.2) Identify yourself and others.3) Ask and say where people are from.（二）问候与回应（一般）识记：问候与回应表达法，如：1）A. How are you?B. Fine, thanks./Not too bad, thank you.2）A. Nice to see you./Nice to talk to you.B. Nice to see you too/ It was nice talking to you, too.应用：Greet others.第二单元职业一、学习目的与要求本单元学习，要求学生（1）能问询或给出个人信息（姓名，职业等）（2）接电话和打电话(3) 记录电话等数字信息二、考核知识点与考核目标（一）听和说职业相关信息（重点）识记：1）表示职业的词汇，如：Professional and technical: lawyer…Administrative: executive…Clerical and office: receptionist…2）电话号码等数字的读法，如：320 112 three two oh double one two / three two zero one one two应用：1）Ask for and give personal and job-related information.2) Answer/get through on the phone and say telephone numbers.（二）请求提供/重复姓名拼写方式（一般）识记：表达法，如：Can you spell that, please?/How do you spell that?Can you repeat that, please?/Can you say that again, please?应用：Say letters and spell.第三单元公司一、学习目的与要求本单元学习，要求学生（1）描述公司情况（2）谈论不同类型的行业（3）找合作伙伴二、考核知识点与考核目标（一）询问/提供公司信息：公司名，总部，所在国与城市，分公司的数量和及产品（重点）识记：1）询问公司信息的方式，如：Who do you work for?Is that an American Company?Where are the headquarters?Do you have branches in Europe?2) 大洲、国名、城市名等专有名词，如：Europe…; America…; Seattle…应用：Ask for and give information on companies and products.（二）谈论不同类型的行业（次重点）识记：1）描述行业的表达法，如：Dentsu (公司或企业名) is in advertising/the advertisingbusiness.(行业)Coca-Cola(公司或企业名) makes/manufactures motor vehicles.(产品)2）提问行业信息的表达法，如：Does…(公司或企业名)make/manufacture…(产品)?Do … and …(两个或多个公司或企业名)make/manufacture…(产品)?What does …(公司或企业名) make/manufacture…(产品)?What do … and …(两个或多个公司或企业名) make/manufacture…(产品)?3）行业或产品相关的词汇，如：electronics, motor vehicles, financial services, chemicals, telecommunications,aerospace, airline, energy, engineering, travel and tourism, banking, insurance,advertising, catering, food, soft drinks, office equipment, computer…应用：1) Talk about types of business and products.2) Read company ads or mails to decide which company would be a good partner.3) Write a letter to some company about your company. Don’t forget the reader’saddress, your address and the date.第四单元工作地点一、学习目的与要求学习本单元，要求学生（1）指方向（2）谈论部门（3）记下信息二、考核知识点与考核目标（一）问询和指明方向（重点）识记：1）询问方向的表达法，如：Excuse me, where’s the conference room?Excuse me, I’m looking for the Purchasing manager’s office.2) 指明方向的表达法，如：Go up to the second floor and turn right.The canteen is the second door on the left.It’s opposite/next to the photocopying room.……3) 表示方位和部门的词汇，如：go down, Research and Development, Sales,After-sales, Reception, Dispatch, Purchasing, Accounts, Production, Canteen，Personnel, Ma rketing…应用：Ask for or give directions.（二）谈论部门（次重点）理解：不同部门的分工应用：Talk about departments.（三）记录信息（一般）识记：1）请求和某人说话的表达法，如：Can you put me through to Ms Taylor, please?Could I speak to Ms Taylor, please?2) 告诉某人不在或者忙碌，如：I’m afraid/sorry she’s not here at the moment. Can I take a message?I’m afraid/sorry he’s busy at the moment. Can I take a message?3)表达希望回话，如：Can you ask her/him to call me back?应用：Give and take telephone messages.第五单元复习和巩固一、学习目的与要求学习本节，要求学生（1）复习和巩固前4单元话题所用的表达法（2）复习巩固相关词汇（3）复习和巩固相关商务知识二、考核知识点与考核目标（一）四单元相关话题常用表达法和词汇（二）相关话题阅读和听力理解（三）语法：数字表达，方位介词用法第六单元日常工作一、学习目的与要求本单元学习，要求学生（1）谈论个人工作（2）描述常规工作（3）描述工作相关的喜好二、考核知识点与考核目标（一）询问和提供日常工作信息：活动、时间、环境（重点）识记：1) 询问工作时间的表达，如：What time do you start work? When do you finish work?When’s the lunch break? Do you work on Saturdays?Do you have other breaks? When do you take your holidays?2) 向新同事介绍工作时间的信件，如：Dear…（开头）Welcome to our company. Let me tell you about our routine:We start work at…（结尾）If you have any further questions, please contact me.Yours sincerely3）描述日常工作的词汇及表达，如：meet customers, go on trips; entertain visitors, write reports, use English; work late,make phone calls (in English), work with a computer, work on my own…I go on trips once/twice/three times a day/week/month/year.应用：1) Ask for and give information on working routines.2) Write a short letter to sb to describe the working routine.3)Write a short passage about a typical day in your life.（二）对工作环境等的喜好（次重点）识记：表示喜好的表达，如：I like/enjoy talking to people/going to conferences.I don’t mind working shifts.I don’t like/hate going to meetings/writing reports.应用：Express likes and dislikes.（三）动词+-ing形式做宾语（一般）识记：enjoy, mind, hate等+-ing形式做宾语第七单元工作环境一、学习目的与要求本单元学习，要求学生（1）请求和回应请求（2）讨论工作压力（3）提供建议二、考核知识点与考核目标（一）提出请求和作出回应（重点）识记：相关表达法，如：Could/Would you make me a copy of this report?Yes, sure. /Of course./No problem./Ok./I’d rather not./I’m rather busy.应用：Make and respond to requests（二）谈论责任、压力并给出建议（次重点）识记：1）表示责任和义务的表达法，如：An engineer has to/must/doesn’t have to/needn’t do overtime/work long hours/travel a lot/make decisions/meet deadlines/prepare reports/go to conferences….2) 给出建议的表达法，如：Stop smoking./ Don’t smoke.Why don’t you go on holiday?/ You shouldn’t work sohard. /You should relax.应用：Talk about obligation,stress and give advice.(三) 语法：情态动词的用法（一般）识记并理解：could, would等情态动词的用法第八单元计划一、学习目的与要求本单元学习，要求学生（1）讨论安排（2）作出安排（3）计划旅行二、考核知识点与考核目标（一）讨论计划和作出安排（重点）识记：1）讨论安排的表达法，如：I’m leaving on Sunday night.He’s meeting me at the airport on Monday afternoon.We’re inspecting the factory in the morning.2) 商安排的表达法，如：I’d like to arrange a meeting.Are you free on Tuesday?/Does Tuesday suit you?I’m afraid I’m visiting the factory/I have to visit the factory in the morning.What/How about the afternoon?3) 相关商务活动词汇，如：attend the trade fair, have a dinner with, meet new agent; fly to…; stay …应用：1) Make plans and arrangements.2) Plan a trip(write an Itinerary, or a letter to sb) based on documents like letters,memos or phone call.第九单元访问和旅行一、学习目的与要求学习本单元，要求学生（1）找旅馆（2）和来访者谈话（3）参加过的商务活动二、考核知识点与考核目标（一）找到合适旅馆（重点）识记：1) 询问旅馆信息的表达法，如：What are the business facilities like?What’s the service like?Is there a shopping centre in the hotel?Is the hotel equipped for business travelers?2）表示住宿相关的词汇，如：accommodation…应用：1) Write a letter asking for information about hotels.2) Write a fax to a hotel to book a room.（二）和来访者谈话（次重点）识记；1）与来访者谈论的话题和表达，如：Was the trin crowded?Did you have a good journey?Were you there on business?话题如：weather, hotel…应用：Welcome visitors and make small talk.（三）谈论参加过的商务活动（一般）识记：1）商务活动相关词汇，如：seminar, trade fair, conference, meeting, exhibition, training course2) 谈论参加商务活动的经历，如：A: How was the fair? B: We didn’t make any new contacts. It was…/We were very pleased. I think it was…A: Was it a good conference? B: Yes, it was. I think it was….A: What was the course like? B: It was very hard work. It was….A: Did you enjoy the seminar? B: We didn’t learn anything new. It wasn’t very..../I learnt a lot.应用：Describe business events.第十单元复习和巩固一、学习目的与要求学习本节，要求学生（1）复习和巩固前4单元话题所用的表达法（2）复习巩固相关词汇（3）复习和巩固相关商务知识二、考核知识点与考核目标（一）四单元相关话题常用表达法和词汇（二）相关话题阅读和听力理解（三）语法：时间介词搭配，情态动词，现在进行时表将来意义，简单过去式第十一单元工作经历一、学习目的与要求本单元学习，要求学生（1）帮别人找工作（2）谈论你的工作（3）描述你的第一份工作二、考核知识点与考核目标（一）帮人找工作（重点）识记：帮人找工作信件写法，如：Dear …（开头）I would like to know if you can help me. A friend of mine… is planning togo to New York for a year and is looking for a job.This is his/her background:（结尾）I would be grateful if you could help in this matter.Best wishes.理解：背景介绍一般包括：Education and qualification, experience, other information such as languages, future plans…应用：1) Write a letter to your friend to ask if he/she can help find sb a job.2) Interview some candidates for a job advertised. Read their CVs, ask questions.Make notes and decide who seems to be the best of the job.（二）描述工作和经历（次重点）识记：1)询问工作经历的表达，如：Who did you work for?What did you do?Did you have to work hard?How much holiday did you get?Did you enjoy your job?2)发表看法，给出原因的表达，如：I didn’t enjoy/like the job because it was b oring./I had to travel too much.I liked/enjoyed the job because it paid well./I worked with nice people.应用：1) Describe career(including any holiday or part-time jobs) with friends including: education and qualification, training, work,experience, other information (such aslanguages, future plans). Don’t forget to take notes.2) Talk about your first job and express your attitude and feeling.第十二单元交易会和销售一、学习目的与要求本单元学习，要求学生（1）了解交易会（2）谈论产品（3）接受和下订单二、考核知识点与考核目标（一）了解交易会，描述产品（重点）识记：1）交易会相关的词汇，如：Furniture Show, Electronics Spring Show, Cycle Show, Sporting Goods Show, Giftand Stationery Show, Automobile/Motorcycle Parts and Accessories Show; FoodShow, Packaging Industry Show, Telecommunications Show,Textile and ApparelShow, Toy Show; Electronics Show, Medical Equipment and PharmaceuticalShow…2) 询问和描述产品信息，如：What are its special features?How much is it?/What’s the retail price?Can they give us a discount? When can they deliver?This is our standard model. （描述）It costs $300.It’s suitable for all occ asions.We can deliver from stock.It’s available in red and in large, medium and small.We can offer a discount of 5%.应用：1）Book some accommodation for the International Cycle show.2) Help your friend find out about a product and decide which to buy.（二）下订单（次重点）应用：1) Practise asking about prices, discounts and delivery times.2) Use information on the order form to complete a fax..第十三单元产品描述一、学习目的与要求本单元学习，要求学生（1）比较产品（2）确定最好的产品（3）给出建议二、考核知识点与考核目标（一）比较商品（重点）识记：1）比较的表达法，如：A is cheaper than B.A has a longer warranty than B.A has a shorter delivery time than B.A has better technical support than B.A has a longer money-back guarantee.A has the cheapest/most expensive/highest/lowest price.A has the shortest delivery time.…..2) 相关词汇，如：warranty, money-back guarantee, installation, delivery time,technical support,on-site service, maintenance, contract, price…应用：1) Write a short advertisement for one of your products.2) Compare products based on advertisements.（二）给出建议（次重点）识记：1）给出建议的表达法，如：Let’s buy some new chairs.We could /I think we should have a coffee machine.2）办公用品相关词汇，如：desk, coffee machine, typewriter, notice board…应用：Your company is moving to new offices. Discuss and decide what to buy to equip an office.第十四单元宴请一、学习目的与要求学习本单元，要求学生（1）请客（2）发出邀请（3）描述食品二、考核知识点与考核目标（一）请客（重点）理解：Social customs in business and entertaining guests.应用：Read about social skills and cultural awareness in business and entertaining guests and compare your own culture.(二）发出邀请（次重点）识记：1）邀请相关表达，如：A: Would you like to have lunch next week?I’d like to invite you to dinner next Thursday.B. That sounds nice/That’s very kind of you. When exactly?A. How about Tuesday?/ Is Friday convenient?B. I’m afraid/Unfortunately, I’ve got to to go Head Office.I can’t make that day…A: That’s a pity. Does Wednesday suit you?/How about Friday at 12:30?B: Yes that’s fine/I’m free then. I’ll look forward to it.应用：1）Make and accept or decline invitations.2) Take a business associate to dinner.（三）描述食品（一般）识记：1）食品相关的词汇，如：a starter, a main course, a dessert, aubergine, avocado, soup…2) 描述食品的词汇，如：It’s a local speciality/very popular here/a kind of vegetable….I t’s fairly hot/quite rich/very sweet/salty/spicy/sour/fresh/bitter.It’s (a bit) like…应用：Plan a menu for important customers and explain your menu to someone from another group. Your menu should have a starter, a main course and a dessert.第十五单元复习和巩固一、学习目的与要求学习本节，要求学生（1）复习和巩固前4单元话题所用的表达法（2）复习巩固相关词汇（3）复习和巩固相关商务知识二、考核知识点与考核目标（一）四单元相关话题常用表达法和词汇（二）相关话题阅读和听力理解（三）语法：比较级与最高级第十六单元公司和工厂一、学习目的与要求本单元学习，要求学生（1）描述你已经完成的工作（2）参观工厂（3）公司报告二、考核知识点与考核目标（一）描述你已经完成的事情（次重点）识记：1) 提问和回答关于事情完成情况的表达，如：Have you done…? Yes, I’ve (have) done….Have you had lunch yet? No, I was/’ve been too busy.2) 工作相关的词汇，如：explain the agenda, arrange a meeting, show sb around;read the financial report…（二）参观工厂，阅读公司报告（重点）识记：1）参观工厂，提出警告的表达法，如：Watch out! Please be careful! Stand back, please!You have to pay attention…. Stop! Don’t’ touch that! Get back.It’s important not to touch the machinery.It’s a safety requirement to wear them….应用：Arrange a day’s programme for a visitor: which departments you will show and safety requirement.(三) 公司报告（一般）理解：读或听有关公司的材料，理解公司各部门的职责。

国际商务英语函电范文

国际商务英语函电范文在国际中，通用的商务英语信函我们来了解一下吧。

下面是店铺给大家整理的国际商务英语函电范文，供大家参阅!国际商务英语函电范文：介绍信实例之一：Dear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.Yours faithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。

他将因公务在四月15日到四月中旬期间停留伦敦。

我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。

您诚挚的实例之二：Dear Mr. / Ms,We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。

商务英语函电范文

启头句:1)We have (take) pleasure in informing you that../ We have the pleasure of informing you that../ We are pleased (glad) to inform you that..兹欣告你方....16) Refering to your letter of ......we are pleased to .关于你方...月...日来信,我们很高兴...19) We wish to refer to your letter of ...concerning 现复你方...月...日关于...的来信20) In compliance with the request in your letter of ... we...按你方...月...日来函要求,我方...37) We thank you for your letter of rming us that..我们感激贵方...月...日的来函,惠告...21) In connection with the question of supplying you with ..., we are pleased to say that...关于向你方供应...的问题,欣告你方...29) We owe your address to ..我方从...获得你方地址。

36) In replay to your letter of ...concerning...we are glad to be able to /story to have tell you that...兹复贵方...月...日有关...的来函,很高兴/抱歉告知贵方...41)We must apologize for the delay in replying to your letter of...迟复贵方...月...日函,甚歉!43)In reply to your letter/inquiry of ... , we wish to inform you that...兹复贵方...月...日函/询盘,我们愿意告诉贵方...77)As requested/ In accordance with your wishes we are sending you... 按你方的要求,现奉上..商业信函常用开头语3.惠请告知某某事项等 1)Please inform me that (of) ；13)We shall be pleased to have your information regarding (on, as to; about)6.特回答贵公司某月某日函所叙述有关事项等7)In response to your letter of l0th May,I wish to say that； 10)In reply to your letter of February 8th, I inform you that (of) ；7.非常遗憾，我们奉告您关于，等。

商务英语函电

商务英语函电湖北省⾼等教育⾃学考试课程考试⼤纲课程名称：商务英语函电课程代码：01518第⼀部分课程性质与⽬标⼀、课程性质与特点商务英语函电课程是湖北省⾼等教育⾃学考试商务英语专业（专科）学⽣必修的专业课，主要选⽤《商务英语函电教程》，其特点在于突出应⽤性，贯穿语⾔交流原则，倡导更适合时代、⾼效、简洁的商务函电写作。

通过学习本课程，学⽣能在虚拟的环境下得到各个实际⼯作环节的实践性培养，掌握操作技能。

⼆、课程⽬标与基本要求开设本课程旨在让学⽣掌握了⼀定的专业知识后，能够运⽤相关知识与英语技能独⽴完成外贸⼯作。

课程教程贴近实际，⼒求提供⽐较真实的外贸环境，让学⽣通过完成各个环节的任务，来领会和掌握外贸函电常⽤术语和句式，锻炼独⽴撰写、回复外贸信函的综合能⼒，达到商务英语专业专科⽣的⽔平。

三、与本专业其他课程的关系商务英语函电课程的内容不仅是英语语⾔技能和商务技能的结合，也是现代国际商务理念的集中体现。

本课程是商务英语专业的专业课程，在此之前开设的商务英语听说、商务英语写作、商务英语阅读、综合英语等专业基础课程，都为本课程的学习奠定了较好基础。

由于本课程是商务英语专业的核⼼课程，在内容上融汇了上述课程所有内容。

通过本课程的学习，学⽣能够较好地掌握相关专业知识和技能，有利于后续实践课程的顺利进⾏，从⽽确保专业⼈才培养⽬标的实现。

第⼆部分考核内容与考核⽬标第⼀单元商务函电写作基础知识⼀、学习⽬的与要求熟练掌握商务英语函电的结构、格式、写作原则。

⼆、考核知识点与考核⽬标(⼀)商务英语函电的结构与格式（重点）识记：商务英语函电的基本组成部分理解：商务英语函电的四⼤类格式应⽤：根据提⽰进⾏商务函电写作(⼆)商务函电的写作原则及要求（次重点）识记：商务函电常⽤语句理解：商务函电的基本写作原则应⽤：根据不同要求写出恰当得体的各类商务函电(三)信函范例学习（⼀般）第⼆单元建⽴贸易关系⼀、学习⽬的与要求能够通过各种渠道及⽅法与商务洽谈⽅建⽴良好的贸易关系；正确拟写相关信函。

商务英语函电范文：索赔

1.天然产品，客户收到货，说颜色不能接受怎么办Dear {收件人},Thank you very much for your feedback.I immediately send the picture to our production manager, and we hold a meeting on this. He told me, the two colour of the stone are actually same slab, not from two slab. Natural stone has inborn colour variation, so it cannot be the same like ceramic, each one is the same. Actually that is the main reason why people love stone, no two are the same.Meantime, it is more reasonable to replace you when there is a defective or crack in the stone. While for the natural veining, it is hard for us to replace. Actually, we could not even know that the next one will not have the veins. I would very much appreciate your kind understanding.FYI, you know how our US distributor work on this? They select all the stone with a few special veining together, and then sell it at a premium price asone-of-a-kind!Best regards,XXX2.客户收到货，说短缺, 经查，仓库并未少发，如何跟客户解释？Dear Tom,Thanks a lot for your patience.I have come to check the warehouse record together with our logistics people by myself. The record shows that all the items of order XXXX has been delivered. Here is our original record, and the pictures of the goods.Will you please check with your logistics and count the goods again? Are there possibilities of mis-counting, or someone moved the items separately from this order without noticing him?Best regards,XXXX3.客户收到货，说短缺, 经查，确实少发了怎么办收到客户的回复，提供的详细信息，第一封邮件：Dear {收件人},Thanks a lot for your email, and sharing the findings of your logistics to us.I will immediately investigate into this with our logistics, and will reply you soon. It may take some time, I would very much appreciate your kind patience.Best regards,XXXX4.调查结果出来，第2封邮件：Dear {收件人},Thanks for your patience.I apologize firstly for the inconvenience brought you. We have a new staff; he has moved these items to another order without noticing our warehouse manager, thus make a mistake.Will it be OK to send you these items with your next order? To make up you, we would like to give you 20 free items as gifts.Sorry again for the inconvenience brought you. We have already trained the new staff, and make sure that this will not happen again in future.Best regards,XXXX5.客户收到货，说短缺，怎么办？马上发一封邮件询问详情Dear {收件人},Thanks a lot for your email, and sharing the findings of your logistics to us.I will immediately investigate into this with our logistics. To enable me to do so, will you please give me a few more details?1.How many total pallets do you receive?2.Can you give me a detailed list of all the shortage items, their quantity, andtheir pallet number?I would very much appreciate your kind help, it will be most helpful for our investigation.Best regards,XXXX6.客户说到货，投诉说破损了，经查确实是本公司的责任，怎么办？Dear {收件人},Thanks a lot for your pictures and information. I have investigated into this with our production manager. The EPS sheet sounds not thick enough to give strongprotection to the products. We have already worked out the improvement plan, thus to make sure that this will not happen again in your future orders.We sincerely apologize for the inconvenience brought you. And we would like to replace new ones in your next order.Best regards,XXXXX7.客户说到货，投诉说破损了，怎么办？先迅速回封邮件问客户要照片。

商务英语函电范文

交易的第一步1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along thetechnical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably.However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir：Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.。

商务英语函电全部答案

商务英语函电全部答案Chapter II Establishing Business RelationsLesson One ExercisesI. Translate the following expressions:1.cotton piece goods 6. 另函2.state-operated corporation ７. 供你方参考3.import andexport 8. 商务参赞处 4.business lines 9. 盼望5.establish business relations 10. 最新的商品目录 II.Translating the following into English:1.We are informed that _______________________________________(你公司是经营化工产品的国营公司).2.We shall let you know our comments_________________________________(一俟收到你方的报价).3.We are ______________________________________(专门从事中国工艺品出口).4.We hope to _______________________________________________(与你们建立贸易关系). 5.________________________________(兹航寄) three sample books.6.______________________________________________(我们已经和世界上一百多个国家的商号建立了关系) on the basis of equality, mutual benefit and exchange ofneeded goods. III. Translate the following sentences into Chinese:1.We have the pleasure of introducing ourselves to you as a statecorporation specializing in the export business of canned goods, and expressour desire to enter into business relations you.2.Our company is one of the import and export corporations in Shanghaicommercial circle authorized by the Ministry for Foreign Trade and Economic Cooperation. We have enjoyed a good reputation in the world market for a longtime.3.We are one of the leading exporters of first class cotton and rayongoods and are enjoying an excellent reputation through fifty years? business experience.4.Through the courtesy of the Chamber of Commerce in Tokyo, we have learned that you have been supplying the best quality foods all over the world.5.We are desirous of enlarging our trade in various agricultural products, but unfortunately have had no good connections in the southern part of Russia. Therefore we shall be obliged if you kindly introduce us to some of the most capable and reliable importers. IV. Translate the following sentences into English : 1.承蒙外国商会介绍得知你公司的名称地址。

商务英语函电

5）mutually 我们深盼建立互利的贸易关系。 6）meet, requirements 我们将尽力满足你们的需要。 7）trade in, basis 我们对外贸易政策是在平等互利的基础上与外国进行
贸易。 8）handles 我公司独家经营轻工业品的进出口业务。
9）cover 另邮寄去我们化工产品的目录本两本和价目单一份。 10）appreciate 我们感谢你方给我们一个核桃仁的特别报盘。
3. Fill in appropriate word or words from the list and then translate the sentences into Chinese.
1) buy 星期日你准备买一支自来水笔吗?
2) inform, are in the market for 我们愿意告知你方，我们的许多客户想要买中国核桃
漆包线你方八月一日致我上海分公司函已转交我公司办理并作答复因标题商品属于我公司经营的范围
Foreign Trade correspondence
--------丁琪
Lesson 1 self-introduction
Additional notes: 1.Owe v. 把... …归功于(后面常接to) We owe your name and address to … … 承蒙… …告知你公司的名称和地址类似的表达方式有: We are indebted to… … for your name and address. We come to know the name and address of your firm
We are sending you one copy each of our catalogue and pricelist of our chemical products.

函电试卷 (商务英语函电)

北仑职高2011年第一学期高复三《商务英语函电》第二次模拟考试题Ⅰ. Choose the correct answer.(1 point each, 20 points in all)( ) 1. I wish to ___ your attention to this matter.A.drawB. payC. askD. catch( ) 2. We hope you will ___ the payment by D/A for a trial order.A.agreeB. agree withC. agree toD. agree on( ) 3. We understand that the goods can be shipped ___ stock.A.inB. fromC. out ofD. on( ) 4. We ___ you urgently as we are in bad need of your goods.A. keep in touch withB. keep in touch toC. get in touch toD. get in touch with( ) 5. The buyer refused to pay because of the gloves _____ too small.A.areB. beC. beingD. is( ) 6. ___ is an ideal payment term for the importer.A.Cash against documentsB. D/PC. Payment in advanceD. D/A( ) 7. We are pleased to inform you that your order No. 156 ___ 3000 washing machines has been dispatched___ S.S “East Wind”.A.of; byB. for; byC. under; byD. under; through( ) 8. The ship is due to ______ London port on April 8th,2007.A.arrive inB. reach toC. getD. call at( ) 9. We are glad to tell you that we have the goods you ordered ___.A.dispatchB. dispatchingC. dispatchedD. be dispatched( ) 10. As we are __ of these goods, please expedite shipment after receiving our L/C.A.in badly needB. badly in needC. urgent in needD. in urgently need( ) 11. This will enable us ___ speedy passage through customers on arrival of the consignment.A.arrangeB. arrangedC. to arrangeD. arranging( ) 12. Please ___ delivery of the goods when they arrive.A.makeB. takeC. effectD. carry( ) 13. They did not ship the goods per s/s “Red Star” because they ___ to book the shipping space.A.failB. was failedC. have failedD. had failed( ) 14. There ____________ no direct steamer to your port the goods will have to be transshipped.A.hasB. had beenC. beingD. are( ) 15. As there is no direct steamer for your port, the goods________ transshipped.A.is to beB. will beC. ought to beD. will have to be( ) 16. ___ your repeated requests and in view of the small amount of this trial order, we would grant you such favorable terms of payment ___ D/A 45 days.A.Through; asB. On; withC. Because; byD. Since; by( ) 17. We will accept our bid ___ L/C is opened within the week..A.owing thatB. on condition thatC. as soon asD. in case that( ) 18. We shall ____ your offer in the form of proforma invoice.A.thankB. be obligedC. be thankfulD. appreciate( ) 19. We can ship your goods__ m/v “Seal” scheduled to sail from Guangzhou___ July 22.A.ex; onB. per; aboutC. by; ofD. by; after( ) 20. Goods will be shipped within two months____ receipt of your order.A.beforeB. onC. afterD. uponⅡ. Translate the following terms from Chinese into English. (1.5 point each, 15 points in all)1.潜在市场________________________________2. 向某人开立汇票________________________________3.凭单付现____________________________4. 舱位______________________________________5.原产地证书_________________________________6. 不可转让提单_________________________________7.准时装运___________________________________8. 在这种情况下__________________________________9.额外费用__________________________________ 10. 满足某人要求___________________________________Ⅲ. Translate the following terms from English into Chinese. (1 point each, 10 points in all)1.regular sales_________________________________2. give priority to__________________________3. payment in advance ___________________________ _4. Telegraphic Transfer _________________________5.survey report __________________________6.shipping schedule________________________7. assure sb. of sth. __________________________ 8. gross weight_______________________________8. make further consideration with___________________10. Amend L/C to read…___ ____________________Ⅳ. Complete the following sentences. (4 point each, 20 points in all)1.Please see to it that the L/C should be opened at the beginning of next month, ________________________________(允许分批装运和转船).2.Doing business on D/P basis would ________________________________________ (节省很多的时间和费用).3.Before the carrying vessels arrives at your port, _________________________(务请你方做好装船的必要准备).4.Referring to our previous letters, we wish to call your attention to the fact that_________________________________（到目前为止我们还未收到你方有关装运上述合同项下货物的消息）.5.When we placed the order, __________________________（我们就指出及时装运是极为重要的）.Ⅴ. Translate the following sentences into Chinese. (2 point each, 10 points in all)1.We should be grateful if you kindly give priority to the consideration of the above request and send us an early favorablereply.2.When you get the shipment of our order ready, including the freight space which has been booked, please let us know assoon as possible.3.Enclosed please find one set of shipping documents covering this consignment.4.We hope you will make every effort to effect shipment within the stipulated time as any delay would causes much troubleand financial loss.5.If you desire an earlier delivery, we can only deliver 60 cases in Oct. and the remainder in Nov.Ⅵ. Read the passage and find the best answer to complete each of the following statements. (2 point each, 10 points in all) Dear Sirs,We highly appreciate your Order No. 8802 for 600 sets of Double Happiness Brand Automatic Washing Machines and are pleased to confirm that the goods can be supplied from stock. We are confident that you will be satisfied with the quality of our goods.As for method of payment, we quite agree with you that you establish a confirmed irrevocable L/C for a sum not exceeding US$ 72, 000 and valid till August 10. Upon receipt of confirmation of the L/C from the National Bank, your order will be ready for shipment to await your agent’s shipping instructions.We hope that the goods will reach you in good time and that we may have further orders from you.Yours faithfully, ( )1. The letter is mainly about_____.A.cancellation of an orderB. execution of an orderC. declining an orderD. withdrawing an order( )2. It is stated in the letter that______.A. 600 sets of Double Happiness Brand Automatic Washing Machines under Order No.8802 can be available from stock.B. 600 sets of Double Happiness Brand Automatic Washing Machines under Order No.8802 are out of stock.C. 600 sets of Double Happiness Brand Automatic Sewing Machines under Order No.8802 can be available from stock.D. 600 sets of Double Happiness Brand Automatic Sewing Machines under Order No.8802 are out of stock.( )3. The quality of the goods is said to be______.A. inferiorB. lowC. satisfactoryD. unreasonable( )4. As for payment terms,___________________.A. both parties agrees to pay by a confirmed, irrevocable L/CB. the buyer ask for payment by a confirmed, irrevocable L/CC. the seller ask for payment by a confirmed, irrevocable L/CD. both parties agrees to pay by a confirmed, irrevocable L/C( )5. Arrange the right order for the following events:①the agent send shipping instructions②the buyer receive confirmation of the L/C③the order is ready for shipment④the buyer ask for the establishment of the L/CA.④①②③B. ②④①③C. ④②①③D. ④②③①Ⅶ. Write an English letter of about 70 words, using the key words and hints given below. (15 points in all)Key words: overdue, in accordance with, the first lot, cancel the order敬启者：提到第672号订单的20台GF型机器,今提醒你方其交货期早已过期。

商务英语接受函电范文

商务英语接受函电范文Dear [Sender's Name],。

I hope this letter finds you well. We are writing to express our sincere gratitude for your recent inquiry regarding [Product/Service Name] and to inform you that we are pleased to accept your proposal.First and foremost, we would like to thank you for considering our [Product/Service Name]. We have carefully reviewed your requirements and specifications, and we are confident that our [Product/Service Name] will meet and exceed your expectations.In acceptance of your proposal, we would like to outline the terms and conditions of our agreement. Please find the details below:1. Product/Service Description: Our [Product/Service Name] is designed to [brief description of features and benefits]. We believe that it will add significant value to your operations and contribute to your overall success.2. Price and Payment Terms: The agreed-upon price for the [Product/Service Name] is [amount]. Payment terms are [terms, such as upfront payment, installment plan, etc.]. We kindly request that payment be made according to the agreed schedule to ensure timely delivery and service.3. Delivery Schedule: We commit to delivering the [Product/Service Name] within [timeframe]. Our team will work diligently to ensure that the delivery is made according to the agreed-upon schedule.4. Support and Maintenance: As part of our commitment to customer satisfaction, we provide [details of support and maintenance services, such as warranty period, technical assistance, etc.]. Our goal is to ensure that you receive prompt and efficient support whenever needed.5. Additional Terms: [Any additional terms or conditions that need to be highlighted, such as confidentiality agreements, liability clauses, etc.]We believe that this partnership will be mutually beneficial, and we are excited about the opportunity to work with you. Should you have any further questions or require clarification on any aspect of our agreement, please do not hesitate to contact us.Once again, thank you for choosing [Your Company Name]. We are committed to delivering excellence in both product quality and customer service. We look forward to a successful collaboration.Warm regards,。

实用商务英语函电

实用商务英语函电Dear [Recipient's Name],Greetings from the land of opportunity and innovation! I hope this message finds you well and thriving in the bustling world of business.I'm reaching out to you today with a proposition that's as exciting as a new episode of your favorite sitcom. Our company, [Your Company's Name], has been on a quest to revolutionize the way we do business, and we believe we've found the secret sauce. We're not just talking about a simple upgrade; we're talking about a full-on business transformation that'll have you saying, "Why didn't I think of that?"Our new [Product/Service] is like a Swiss Army knife for your business needs. It's got everything you need and then some. It's so efficient, it makes a hummingbird look likeit's taking a nap. And the best part? It's user-friendly enough that even a cat could figure it out (though we haven't tested that theory yet).We'd love the opportunity to show you how our[Product/Service] can take your business to the next level. Picture this: you, sitting back with a cup of your favorite brew, while your business runs like a well-oiled machine. Sounds like a dream, right? Well, we're here to make thatdream a reality.Let's set up a time to chat and see if we can't make this the best business decision you've made since deciding to go with that extra shot of espresso.Looking forward to hearing from you and possibly sharing a laugh or two. After all, who says business can't be fun?Warm regards,[Your Name][Your Position][Your Company's Name][Your Contact Information]P.S. If you're a fan of puns, we're a match made in heaven. I'll be here all week, try the veal!。

商务英语函电试卷及答案 (2套)

试卷纸姓名：____________ 班级：____________ 学号：____________ 座号：____________ ………………………………装………………………………订………………………………线………………………………第 1 页共 10 页XX 师范学院20XX ——20XX 学年度第二学期期终考试外语学院商务英语专业11级专科《商务英语函电》试卷说明：本试卷共4页、五道大题，答卷一律在试卷内规定处进行，答在其它处不得分。

PART I BLANKS (10%. 2 points for each) Fill in the blanks with a proper words or phrases.1. What does “prompt shipment ” mean in Chinese? __________2. To make your order clear and easy to understand, you should use the listing format of the order form as a guide to giving information about the following matters:a. name of commodity;b.___________________;c._________________;d._________________;e. quantity;f.__________________.PART II MULTIPLE CHOICE (10%. 1 point for each) There are 10 questions in this section. Choose the best answer for each question.6. Our company has 30 years’ experience _____ the machinery line.A. onB. inC. aboutD. of7. We regret to report that a consignment of silk piece goods ____ Order No. 567 has not been delivered.A. withB. forC. onD. under8. _____ your Enquiry No. 123, we are sending you a catalog and a sample book for your reference.A. AccordingB. As perC. AsD. About9. We are sending you the samples ________ requested.A. beB. areC. asD. for10. We would like to take this ____ to establish business relations with you.A. openingB. opportunityC. stepD. advantage11. Your request for payment ______ Letter of Credit is unacceptable.A. withB. byC. usingD. of12. As instructed, we will draw _______you a sight draft for collection through the Bank of China.A. forB. againstC. onD. from13. The bank who opens the L/C is called ______ .A. issuing bankB. notifying bankC. establishing bankD. paying bank14. Please send us the amendment ______ L/C immediately or we shall not be able to ship your order on time.A. ofB. toC. as toD. with15. As the goods are _____ great demand we regret being unable to cover your requirements.试卷纸姓名：____________ 班级：____________ 学号：____________ 座号：____________ ………………………………装………………………………订………………………………线………………………………第 2 页共 10 页A. inB. onC. ofD. HavingPART III TRANSLATION SECTION A TRANSLATE THE FOLLOWING SENTENCES INTO ENGLISH (10%. 2 points for each)There are 5 Chinese sentences in this section. Translate the sentences into English.16. 请注意做到信用证的规定必须和合同的条款完全一致。

商务英语函电

商务英语函电一，短语∕术语1,handle import/export business 经营进出口业务2,be obliged for sth to sb. 感谢某人某事3,in advance提前，预先4,in the near future 在不久的将来；近期5,at your end 在你方、在你处、在贵处6,take the opportunity to do…利用这个机会做某事7,be of interest to sb.使某人产生兴趣8,refer to 关于；涉及；向…查询9,favorable reply有利的回复，佳音10,deal in 经营11,comply with 与…一致；与…吻合；服从，遵从12,be willing to do sth.愿意做某事13,大进口商leading importer14,中国银行福建分行The Bank of China Fijian Branch 15,建立业务关系establish business relations16,价目单price-list17,在…方面富有经验be well experienced in…18,享有良好声誉enjoy excellent reputation19,客观信息objective information20,另封（另封邮寄）under separate cover21,最新目录latest catalogue22,保兑不可撤销信用证confirmed irrevocable L/C 二，翻译/写作1，谢谢你方2005年8月6日来信及样品。

Thank you for your letter of August 6 ,2005.and your samples.2，我们打算从贵国进口复印机。

We plan to import copying machines from your country.3，如能早日收到你方样品当不胜感激。

商务英语函电考试大纲(小自考)-CCY

《商务英语函电》课程考试大纲一、课程性质根据高等职业技术教育的特点，《商务英语函电》结合我国外贸业务的实际及加入WTO后所应遵循的世界贸易组织的游戏规则，以大量实例介绍了国际商务英语书信的格式与结构、专业英语术语、常用业务词汇以及有关业务的英语表达方式和句型结构，将外贸英语函电的特点贯穿始终；同时介绍合同及各种单证，通过大量的技能训练把基础英语技能与外贸英语知识有机地结合起来，使学生不但具备撰写国际商务英语书信的能力，而且还具备填制合同、审核信用证、修改信用证的能力，以满足企业第一线对日常能处理商务信息的高素质应用性专门人才的要求。

通过学习要求学生在熟练掌握国际贸易实务相关知识和具有一定的英语水平的基础上，培养学生对所学外贸英语函电知识的实际运用能力。

函电教学以课堂教学和学生实践活动相结合，教师应以教学对象为中心，充分发挥教师的主导作用和学生的主体性，帮助学生理解外贸业务理论与程序，同时增加英语语言基础知识。

学生应认真学习文字材料，按课程要求完成教材中的各项练习和实训技能训练，学会借助工具书解决学习中所遇到的问题。

要求学生记住教材中的全部词汇，并掌握词汇在课文中含义和用法。

在函电教学中，不系统讲语法，但对函电中学生不懂的语法现象应予以解释和分析，以学生理解并掌握函电为度；旨在使学生具有准确翻译和撰写函电的能力。

二、考核对象国际商务（自考）、商务英语、国际商务专业的学生三、考核目的与要求考核目的根据教学大纲的要求，考核学生掌握国际商务英语书信的格式与结构、专业英语术语、常用业务词汇以及有关业务的英语表达方式和句型结构的能力，通过大量的技能训练把基础英语技能与外贸英语知识有机地结合起来，使学生不但具备撰写国际商务英语书信的能力，而且还具备填制合同、审核信用证、修改信用证的能力，通过考核使学生今后就业能满足企业第一线对日常能处理商务信息的高素质应用性专门人才的要求。

考试要求英语函电考试方式为闭卷考试，一般以90－100分钟为限。

商务英语函电范文

但是经过核对条款发现该证规定装期不迟于2005年11月而合约规定装期为2005年12月份为此请把该证装期展延至2005年12月15日议付期展延至12月31日
实惠网外贸论坛( )提供商务英语函电范文，同时论坛上有大量外贸知识资源可供大家下载。外贸经验心得交流一起分享外贸的酸甜苦辣
另外推荐下载者一个外贸平台-SFYH( )三月新版上线，用户反响很好，功能更加强大，页面更加友好，是一个很有发展前景的外贸平台
商务英语函电范文
(1)Our usual way of payment is by confirmed and irrevocable letter of credit available by draft at sight for the full amount of the contracted goods to be established in our favour through a bank acceptable to the sellers.
希望贵方认真考虑商业信誉，立即开证，否则，由此产生的一切损失均由贵方负责。
(4)The shipment time for your order is approaching,but we have not yet received the covering L/C.Pls do your utmost to expedite the same to reach here before the end of this month so thatshipment may be effected without dealy.贵方定单的装船期已经临近，但我们尚未收入到有关信用证，请尽最大努力从速将信用证在本月底开到，以便及时装运。
我们发现由于信用证金额未包括深特色加价，因此信用证金额不足，请将信用证金额增至$56，800.00。

商务英语函电实用模板

商务英语函电实用模板随着国际贸易的发展和全球化的推进，商务英语函电的重要性日益突显。

函电作为商务交流的一种重要形式，不仅能够提高工作效率，还能够加强商业伙伴之间的联系。

本文将为大家提供一些实用的商务英语函电模板，帮助读者在商务沟通中更加得心应手。

模板一：询盘函Dear Sir/Madam,We have learned that your company is a leading supplier of (产品/服务) in the international market. We are interested in purchasing (产品/服务) for our business needs.Could you please provide us with your latest catalog and price list? We would appreciate if you could also include details regarding minimum order quantity, delivery time, and payment terms.If the quality and price offered meet our requirements, we are ready to place a substantial order with your company. We hope to establish a long-term and mutually beneficial business relationship with you.Looking forward to your prompt reply.Yours faithfully,(Your name)模板二：报价函Dear Sir/Madam,Thank you for your inquiry regarding (产品/服务) as advertised on (广告来源). We are pleased to provide you with our best quotation as follows: Product/Service: (产品/服务名称)Quantity: (数量)Price per unit: (单价)Total amount: (总金额)Payment terms: (付款条件)Delivery time: (交货时间)Validity of the quotation: (报价有效期)Please note that the quoted price is subject to change based on the final order quantity and any additional requirements you may have. If you have any further questions or need clarification, please feel free to contact us.We hope that our competitive pricing and superior quality will meet your expectations. We look forward to the opportunity to work with you.Best regards,(Your name)模板三：订单确认函Dear Sir/Madam,Thank you for placing an order with our company. We hereby confirm the receipt of your order as follows:Order number: (订单号码)Product/Service: (产品/服务名称)Quantity: (数量)Price per unit: (单价)Total amount: (总金额)Payment terms: (付款条件)Delivery date: (交货日期)Please review the order details carefully. If there are any discrepancies or changes needed, please inform us immediately. Once we receive your confirmation, we will proceed with the processing of your order.We appreciate your business and look forward to delivering top-quality products/services to you in a timely manner. Should you have any questions or require further assistance, please don't hesitate to contact us.Kind regards,(Your name)模板四：投诉函Dear (相关部门),I am writing to express my disappointment with the recent (产品/服务) I purchased from your company. Unfortunately, the product/service did not live up to my expectations for the following reasons:1. (具体问题/不满之处)2. (具体问题/不满之处)3. (具体问题/不满之处)I would like to request a refund/replacement/explanation for the substandard product/service. I have enclosed copies of the relevant documents (如有必要). I believe that as a valued customer, I deserve a satisfactory resolution to this issue.I hope that you will address this matter promptly and provide me with an acceptable solution. Failing to do so may result in me seeking alternative options and sharing my negative experience with others.I look forward to your prompt response and a satisfactory resolution to this matter.Yours faithfully,(Your name)总结：商务英语函电的正确使用可以极大地提高工作效率和商业合作的质量。

湖北高等教育自学考试大纲-湖北教育考试院

湖北省高等教育自学考试大纲课程名称：电子商务技术（理论）课程代码：04614第一部分课程性质与目标一、课程性质与特点《电子商务概论》是高等教育自学考试电子商务专业（本科）的专业课程之一，也是相关专业的基础课程之一。

学习电子商务概论，其重点是让学生理解和把握电子商务的基本概念和原理，为学习其他专业课程打下良好的基础。

电子商务是涉及计算机科学、管理学和经济学等学科的交叉性学科，它主要介绍和研究电子商务的基本概念、电子商务的基础设施、电子商务的软件和工具、电子商务基本原理、关键技术及其应用。

通过本课程的学习，学生应能掌握电子商务的基本概念、基本原理；了解电子商务在信息时代的重要地位、应用范围和发展前景；了解和掌握电子商务的基本框架和关键技术；通过案例学习，熟悉电子商务在各行业的应用。

在本课程的助学或教学中应当尽可能采用解决实际问题的方法，并使用金融、商业、业和政府机构中的例子，以便考生能把这些方法应用于实际工作之中。

在电子商务专业的助学或教学中，建议多采用案例教学和案例考核方法。

通过课程的学习，考生应掌握阅读、分析电子商务案例的技巧。

二、课程目标与基本要求《电子商务概论》课程设置的目标是使得考生能够：(1)了解电子商务的基本概念；(2)了解电子商务的技术基础及电子商务在企业中的各种应用；(3)正确评价企业的电子商务决策以及电子商务对企业核心竞争力的影响；(4)将上述内容与企业电子商务的最新实践联系起来；(5)为进一步学习电子商务其他课程和知识打下基础。

三、本课程与相关课程的关系《电子商务概论》是电子商务教学中一门大纲性的重要课程，本专业的其他专业方向课程既相互联系又承前启后的作用，并构成一个完整的应用体系。

学习本课程要求学生先了解管理信息系统、计算机网络技术、数据库技术。

第二部分考核内容与考核目标第一章电子商务概述（一）学习目的与要求通过本章的学习，考生首先应该了解电子商务的发展历程，掌握电子商务的概念，并通过考查传统商务与电子商务间的差异进一步理解电子商务。