【写作课件】高中英语投诉信(公开课)
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人教版(新课程标准)选修七Unit4Sharing投诉信课件
Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
《英语作文投诉信》课件
3 不要投诉过分
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧 和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子， 解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板， 方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方 式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信 的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问 题和纠纷。
投诉信的写作要点
正确的投诉方式
选择适当的语气和态度， 用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具 体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方 式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明 你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提 供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望， 并感谢对方的关注和支持。
投诉信的例子和模板
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧 和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子， 解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板， 方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方 式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信 的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问 题和纠纷。
投诉信的写作要点
正确的投诉方式
选择适当的语气和态度， 用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具 体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方 式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明 你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提 供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望， 并感谢对方的关注和支持。
投诉信的例子和模板
高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高二英语选修课件SectionⅥWriting投诉信
Reasonably supported
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高中英语教学竞赛公开课、高考复习课件——应用文：投诉信课件
When do you need to write letters of Complaint?
complain about the poor quality of goods complain about service attitude complain about rude behavior complain about waste complain about ordering errors complain about damage complain about noisy parties complain about hotel service
in your store. 我写信向你投诉有关上个月我在你家店买的衣服的问题。 • I am one of your customers. I’m writing to complain about one of your waiters’
improper and rude behaviors. 我是你的一个顾客。我想投诉你店里一个服务员的不礼貌且粗鲁的行为。 • I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about… 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。 • I’m LiHua. I feel sorry to trouble you but I’m afraid that I have to make a complaint about your restaurant. 我是李华，我不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。
7. While I was on vacation in HongKong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. 大概一周前我在香港度假 的时候，我在你们店里花300港元买了一件绿色衬衫，但看上去有些问题。
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
2023届高三英语二轮复习：【应用文】投诉信课件
was impossible because the hotel was full.
Taking all things above into consideration, I request that your company 9._(_s_h_o_u_l_d_)_in__v_es_t_ig_a_t_e(invetigate) the matter seriously, and I would like to
3.具体要求 （解决方案
或希望）
Dear ________, / To whom it may conerned,
模板
I am __________(自我介绍). I feel bad to trouble you but I am afraid
that I have to express my dissatisfaction about _________ (抱怨的事情).
Dear Sir/ Madam,
语篇填空
I am writing to complain 1.about your hotel. I had a terrible stay in the
Room 5012 of your hotel from the 24th to the 26th of May, 2. when I came
happened in your shop and your assistant didn’t seriously think
of the interests of customers.
I do hope that you can look into this matter and give me a reasonable explanation by either giving me a full refund or sending me a new TV set. Thank you for your consideration and I am expecting an early reply.
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
高中英语投诉信(公开课)PPT课件
Thank you for your consideration and I will be looking forward to your reply.
2021
Sincerely,
完善写作流程图
ቤተ መጻሕፍቲ ባይዱ
自我介绍 写作目的
•
•
内容
•
2021
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2021
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
高二上学期作文训练（四）： 投诉信
2021
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
2021
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
英语高考作文投诉信课件
作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
I sincerely hope you can improve your service so that none of the above happens again.
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
I sincerely hope you can improve your service so that none of the above happens again.
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I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
poor service.
第二段：投诉原因（包括背景:上周六，你有一次 不愉快的就餐经历+要点1：牛肉面有苍蝇，服务 员态度粗鲁）
Last Saturday ,I went to your restaurant to have noodles but I had an awful experience. The reason is that when I was eating, I suddenly found there were two flies in them, which made me sick. So I asked the waiter to give me another bowl of noodles, but he didn’t change it and said in a rude manner that he was too busy to solve the problem. Your service makes me feel uncomfortable.
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对Байду номын сангаас提出投诉。
I’m writing to make a complaint about the poor Web service I have received.
2.具体存在的问题。
3.希望对方能重视并妥善解决这个 问题。
二、阅读投诉信范文回答问题。
你是李华，两周前你从网上订购了一套 书虫系列读物（Bookworm Series）昨天才 到货，且包装破损，数量不足。请就此向网 店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案
③ 投诉内容：
The reason is that....At first, … What’s worse, … Eventually, …
•④ 希望得到的结果：
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
作业
•完成导学案上的写作。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
• 第三段：提出批评及处理的意见或敦
促对方采取措施
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2. 糟糕的服务 ___p_o__o_r_s_e__r_v_i_c_e_________
3. 采取措施
_t_a_k__e_m__e__a_s_u_r_e_s_________
The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing.
Yours sincerely，
......
四、课堂练习
•假定你是李华，上周六，你有一次不愉快 的就餐经历，对餐厅的服务员态度非常不 满意。于是你给该餐厅老板写一封投诉信。 要点如下：
•1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
•2. 要求：餐厅赔礼道歉。
•注意：1. 词数100左右。2. 可以适当增加 细节，以使行文连贯。3. 开头语和结束语 已为你写好。
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
第一段：自__我__介__绍___+_写__作__目__的___
•
•第二段：投诉背景
第二段：投诉_内__容____+ 后果
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
a complaint about ________ (抱怨的事情)． (抱怨详细内容) The reason for my
dissatisfaction is that ________ (抱怨的第一个方 面). In addition, ________ (抱怨的第二个方 面)...Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
高二上学期作文训练（四）： 投诉信
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
•投诉信通常包括以下内容： 1.表明写信目的，因何事向对方提 出投诉。
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
4. 解决问题 __d__e_a_l_w__i_t_h_/_s_o_l_v_e__th__e__p_roblem
5. 预防……发生 p__r_e_v_e_n__t…___f_r_o_m___h_a_p__p_e_n_ ing
6. 调查此次事件
investigate/look into the matter/incident
poor service.
第二段：投诉原因（包括背景:上周六，你有一次 不愉快的就餐经历+要点1：牛肉面有苍蝇，服务 员态度粗鲁）
Last Saturday ,I went to your restaurant to have noodles but I had an awful experience. The reason is that when I was eating, I suddenly found there were two flies in them, which made me sick. So I asked the waiter to give me another bowl of noodles, but he didn’t change it and said in a rude manner that he was too busy to solve the problem. Your service makes me feel uncomfortable.
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对Байду номын сангаас提出投诉。
I’m writing to make a complaint about the poor Web service I have received.
2.具体存在的问题。
3.希望对方能重视并妥善解决这个 问题。
二、阅读投诉信范文回答问题。
你是李华，两周前你从网上订购了一套 书虫系列读物（Bookworm Series）昨天才 到货，且包装破损，数量不足。请就此向网 店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案
③ 投诉内容：
The reason is that....At first, … What’s worse, … Eventually, …
•④ 希望得到的结果：
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
作业
•完成导学案上的写作。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
• 第三段：提出批评及处理的意见或敦
促对方采取措施
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2. 糟糕的服务 ___p_o__o_r_s_e__r_v_i_c_e_________
3. 采取措施
_t_a_k__e_m__e__a_s_u_r_e_s_________
The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing.
Yours sincerely，
......
四、课堂练习
•假定你是李华，上周六，你有一次不愉快 的就餐经历，对餐厅的服务员态度非常不 满意。于是你给该餐厅老板写一封投诉信。 要点如下：
•1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
•2. 要求：餐厅赔礼道歉。
•注意：1. 词数100左右。2. 可以适当增加 细节，以使行文连贯。3. 开头语和结束语 已为你写好。
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
第一段：自__我__介__绍___+_写__作__目__的___
•
•第二段：投诉背景
第二段：投诉_内__容____+ 后果
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
a complaint about ________ (抱怨的事情)． (抱怨详细内容) The reason for my
dissatisfaction is that ________ (抱怨的第一个方 面). In addition, ________ (抱怨的第二个方 面)...Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
高二上学期作文训练（四）： 投诉信
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
•投诉信通常包括以下内容： 1.表明写信目的，因何事向对方提 出投诉。
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
4. 解决问题 __d__e_a_l_w__i_t_h_/_s_o_l_v_e__th__e__p_roblem
5. 预防……发生 p__r_e_v_e_n__t…___f_r_o_m___h_a_p__p_e_n_ ing
6. 调查此次事件
investigate/look into the matter/incident