商务英语谈判

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商务英语谈判

商务英语谈判

01商务英语谈判1.Our price is reasonable as compared with that in the international market. 我们的价格和国际市场的价格相比还是合理的。

2. I'm afraid I don’t agree with you there. 我不同意您的说法。

3.Your price is higher than those we got from elsewhere. 你们的价格比我们从别处得到的报价要高。

4. The Japanese quotation is lower. 日本的报价就比较低。

5.You should take quality into consideration. 您必须要考虑到质量问题。

6.It would be very difficult for us to push any sales if we buy it at this price. 如果按这个价格买进,我方实在难以推销。

7. Your price is 25% higher than that of last year. 你方的价格比去年高出了百分之二十五(25%)。

8.You may notice that the price for this commodity has gone up since last year. 您知道从去年以来这种商品的价格上涨了。

9.You know, the price for this commodity has gone up a lot in the last few months. 您知道,几个月来这种商品的价格上涨得很多。

10. The price for this commodity is US$25 per pound in the international market. 这种商品国际市场的价格是每磅二十五(25)美元。

【最新】商务英语谈判议程-优秀word范文 (6页)

【最新】商务英语谈判议程-优秀word范文 (6页)

本文部分内容来自网络整理,本司不为其真实性负责,如有异议或侵权请及时联系,本司将立即删除!== 本文为word格式,下载后可方便编辑和修改! ==商务英语谈判议程商务英语谈判议程1、中方接待领美方代表入场,握手(welcome),美方由接待带领就坐,中方就坐。

中方主谈判:热烈欢迎美方代表的到来,我代表公司全体员工衷心祝愿这次谈判圆满成功。

美方主谈判:很感谢公司对我们的热情款待,希望我们的首次合作能够一帆风顺。

(I’m very grateful to company for your hospitality and I hope our first cooperation can be successful.)中方主谈判:这是我方准备的一份小礼物,也是我们此次将为贵公司提供的商品样本——佛山莨纱绸。

美方主谈判:非常感谢。

(Thanks very much).2、中方宣传部:鉴于这是我们的首次合作,下面由我来介绍一下本公司的相关情况。

(ppt展示)3、中方生产部:下面由我来介绍一下我们的产品。

应美国时代纺织品进出口有限公司要求,本次合作我方将提供的产品就是驰名中外的——佛山莨纱绸。

莨纱绸起源于晚清,有着近百年的历史了。

各位可以从你们手中的这块样品中看到,它分红黑两面,黑色面范着美丽的光泽,红色面又拥有奇妙的纹理。

莨纱绸被誉为世界上最凉爽的布料,各位可以摸一摸,感受一下。

美方集体(陆续发出):的确工艺精湛太妙了…...(Yes, indeed. It must have been gathered exquisite workmanship, is really wonderful.)中方生产部:为了让美方代表对我们的产品有更进一步的了解,下面请观看一段视频。

美方交头接耳片刻美方质检部:我们对你们的介绍十分满意。

但我们仍然有几个问题:首先我们想知道这种丝绸的特殊制作工艺是否对人体有不良反应。

( We are very pleased with your presentation, but, we still have a few questions..First, we want to know whether the special production process of this kind of silk will have adverse reactions on the human body.)中方生产部:这里有一份由中国和美国相关权威机构联合提供的一份质检报告,它包括了对莨纱绸的多项指标的测定,它证明了我们的产品是安全可靠的。

商务英语谈判情景对话(5篇)

商务英语谈判情景对话(5篇)

商务英语谈判情景对话(5篇)商务英语谈判篇一Business NegotiationA: The seller Miss su representingKai ya Chocolate Manufacturing Co.LtdB: The buyer Mr.zhou representing zhong shang supermarket.A: Good morning, Mr.Zhou.Glad to meet you.B: Good morning, Miss su.It’s very nice to see you in person.A: How are things going?B: Everything is nice.A: So, what’s the topic of today’s meeting?B: Ok, after the last talk, we appreciate you price very let’s talk about the terms of payment.Would you accept D/P? I hope it will be acceptable to you.A: The terms of payment we usually adopt are sight L/C.B: But I think it would be beneficial to both of us to adopt more flexible payment terms such as D/P term.A: Payment by L/C is our usual practice of doing business with all customers for such commodities.I’m sorry we can’t accept D/P terms.B: As for regular orders in future, couldn’t you agree to D/P?A: Sure.After several smooth transactions, we can try D/P terms.B: Well, as for shipment, the soon the better.A: Yes, shipment is to be made in April, not allowing partial shipment.B: can you make it earlier? May be in March, our customer is eager for them.A: All right.Let me have a check, oh!There are some steam vessels available to your port, so we can make it in March.B: Good!By the way, when can I expect to sign the S/C?A: Mr.Zhou, would it be convenient for you to come again tomorrow morning.I’ll get the S/C ready tomorrow for your signature.B: That’s fine.See you Su.A: See you and thanks for coming, Mr.Zhou.常用商务英语谈判对话开场介绍篇二常用商务英语谈判对话:开场介绍篇编辑:Smart(1)A: I don’t believe we’ve met.B: No, I don’t think we have.A: My name is Chen Sung-lim.B: How do you do? My name is Fred Smith.A: 我们以前没有见过吧?B:我想没有。

商务英语初次见面谈判英文对话

商务英语初次见面谈判英文对话

商务英语初次见面谈判英文对话1. 介绍与打招呼A: Good morning. Nice to meet you.B: Good morning. Nice to meet you too.2. 自我介绍A: My name is John Smith, I’m the sales manager of ABC Company.B: I’m Lily Chen, the purchasing manager of XYZ Company.3. 介绍公司和业务A: Ourpany specializes in the production of high-quality electronics.B: We are a leading manufacturer in the textile industry.4. 聊聊和建立关系A: How was your trip?B: It was good, thank you. I’m glad to be here.A: Would you like a cup of coffee before we start?B: Yes, that would be great.5. 谈论商务目的A: We are here to discuss the possibility of a long-term business partnership.B: That’s exactly why we are here as well.6. 谈论产品和服务A: We offer a wide range of products withpetitive prices and excellent after-sales service.B: We are looking for reliable suppliers with high-quality products and good customer support.7. 谈判条件和要求A: We are willing to discuss the terms and conditions of the partnership.B: We have some specific requirements regarding the quality and delivery time.8. 提出建议和反馈A: We can offer customized solutions to meet your needs.B: It’s important for us to have a stable supply ch本人n andpetitive pricing.9. 结束谈话A: It was great meeting you. We will be in touch soon.B: Thank you for your time. We look forward to further discussions.以上是一段商务英语初次见面谈判的英文对话示例,希望对您有所帮助。

商务英语谈判对话范文三人

商务英语谈判对话范文三人

商务英语谈判对话范文三人以下是一个商务英语谈判的三人对话范文:人物:1.John Smith,美国一家公司的销售经理2.David Lee,中国一家公司的销售经理3.Emily Chen,翻译员对话内容:John: David,很高兴能在这里与您见面。

我们非常看重这次合作机会。

David: 谢谢您的邀请,John。

我们也很期待能够与贵公司合作。

John: 我们了解到贵公司在市场上有着非常好的口碑和广泛的销售渠道。

我们希望能够借助贵公司的优势,扩大我们在中国市场的销售。

David: 我们也很欣赏贵公司的产品和技术实力。

我们认为通过合作,我们可以共同开拓更广阔的市场。

Emily: 那么,关于合作的具体细节,您有什么想法?John: 我们希望能够在未来的三年内,在中国市场销售我们的产品,并且希望能够在第一年内达到100万美元的销售额。

David: 这个目标非常有挑战性,但是我们相信通过双方的努力,一定可以实现。

我们可以先从签订一份销售代理协议开始,明确双方的权利和义务。

然后,我们可以制定一份具体的销售计划,明确销售目标和时间节点。

Emily: 听起来非常好。

那么在合作过程中,如果出现问题,我们应该如何解决呢?John: 我们可以通过定期的会议和沟通来解决任何问题。

我们可以每月举行一次电话会议,以便及时了解合作进展情况,并解决可能出现的问题。

David: 这是一个很好的建议。

我们也可以通过电子邮件和即时通讯工具进行日常沟通和交流。

此外,我们还可以在必要时安排面对面的会议,以便更好地沟通和解决问题。

Emily: 好的,那么最后关于合作的价格和利润分配,您有什么建议?John: 我们希望代理费能够占销售额的10%,并且希望在合作期限内保持稳定。

至于利润分配,我们可以根据销售额的比例进行分配。

David: 这个条件是可以接受的。

我们将尽力完成贵公司的销售目标,并希望通过合作获得更多的利润。

商务英语谈判对话

商务英语谈判对话

PART I我们介绍一款MP5,我(王鹏)用W 表示,刘磊用L表示,我是公司的产品介绍者,刘磊是买家。

一开始时组长先旁白,旁白大概为我带着刘参观了工厂,然后回到了办公室,然后我们开始对话。

L:It was very kind of you to give me a tour of the place. It gave me a good idea of your product range.(谢谢你们陪同我看了整个工厂.这次参观使我对你们的产品范围有了一个很好的了解.)W: 带我们的客户来参观工厂是我们的荣幸.不知道你总体印象如何?It's a pleasure to show our factory to our customers. What's your general impression, may I ask?L: Very impressive, indeed, especially the speed of your NW Model. Would you tell me more details.(很好.尤其是你们的NW型机器的速度,您能给我多讲讲这个吗?)W: 那是我们新开发的产品.性能很好.两个月前刚投放市场. 它具备MP4所有功能,而且可以上网,能即时听音乐,再也不用等待下载了。

这一个东西就可以满足你所有的多媒体方面的需要。

That's our latest development. A product with high performance. We put it on the market just two months ago. All the features of the standard MP4s, but it also has Internet capabilities and can access music. Instantaneously, There is no need to wait on downloading anymore. It has all of your multimedia needs in one convenient device.L: What about mobile phone technology?(它的移动电话技术怎么样?)W: 嗯,我正要讲到那个。

商务英语谈判大全

商务英语谈判大全

Basic Expressions1. Our buyers asked for your price list or catalogue.我们的买主想索求你方价格单或目录。

2. Prices quoted should include insurance and freight to V ancouver. [væn'ku:və]所报价格需包括到温哥华的保险和运费。

3. I would like to have your lowest quotations C.I.F. Vancouver.希望您报成本加运费、保险费到温哥华的最低价格。

4. Will you please send us your catalogue together with a detailed offer?请寄样品目录和详细报价。

5. We would appreciate your sending us the latest samples with their best prices.请把贵公司的最新样品及最优惠的价格寄给我们,不胜感激。

6. Your ad in today’s China Daily interests us and we will be glad to receive samples with your prices.对你们刊登在今天《中国日报》上的广告,我们很感兴趣。

如能寄来样品并附上价格,不胜欣慰。

7. Will you please inform us of the prices at which you can supply? 请告知我们贵方能供货的价格。

8. If your prices are reasonable, we may place a large order with you.若贵方价格合理,我们可能向你们大量订货。

9. If your quality is good and the price is suitable for our market, we would consider signing a long-term contract with you.若质量好且价格适合我方市场的话,我们愿考虑与你方签署一项长期合同。

商务英语谈判课程教案

商务英语谈判课程教案

商务英语谈判课程教案第一章:商务英语谈判概述1.1 课程介绍1.2 商务英语谈判的定义与重要性1.3 商务英语谈判的基本原则与流程1.4 商务英语谈判的策略与技巧第二章:商务英语谈判的语言技巧2.1 商务英语谈判中听说读写的能力要求2.2 商务英语谈判中的词汇与表达方式2.3 商务英语谈判中的语法与句型结构2.4 商务英语谈判中的听力理解与口语应答技巧第三章:商务英语谈判的交际策略3.1 商务英语谈判中的礼貌与尊重3.2 商务英语谈判中的非语言沟通技巧3.3 商务英语谈判中的角色扮演与模拟练习3.4 商务英语谈判中的跨文化交际问题与应对策略第四章:商务英语谈判的实战技巧4.1 商务英语谈判的前期准备与信息收集4.2 商务英语谈判中的价格谈判策略4.3 商务英语谈判中的合同条款与法律问题4.4 商务英语谈判中的签约与跟进技巧第五章:商务英语谈判案例分析与实践5.1 商务英语谈判成功案例分析5.2 商务英语谈判失败案例分析5.3 模拟商务英语谈判实践5.4 商务英语谈判实践中的问题与解决方案第六章:商务英语谈判中的沟通与协调6.1 商务英语谈判中的有效沟通技巧6.2 商务英语谈判中的协调与调解方法6.3 商务英语谈判中的冲突管理与解决策略6.4 商务英语谈判中的沟通案例分析与实践第七章:商务英语谈判中的说服与影响7.1 商务英语谈判中的说服技巧与策略7.2 商务英语谈判中的影响力构建与运用7.3 商务英语谈判中的心理战术与应对方法7.4 商务英语谈判中的说服案例分析与实践第八章:商务英语谈判中的合作与联盟8.1 商务英语谈判中的合作机会识别与评估8.2 商务英语谈判中的联盟建立与维护策略8.3 商务英语谈判中的合作伙伴选择与谈判要点8.4 商务英语谈判中的合作案例分析与实践第九章:商务英语谈判中的风险管理9.1 商务英语谈判中的风险识别与评估9.2 商务英语谈判中的风险防范与应对策略9.3 商务英语谈判中的合同管理与违约处理9.4 商务英语谈判中的风险案例分析与实践第十章:商务英语谈判的综合能力提升10.1 商务英语谈判中的自我管理与自我提升10.2 商务英语谈判中的团队管理与协作能力提升10.3 商务英语谈判中的谈判策略创新与思维拓展10.4 商务英语谈判中的综合能力提升案例分析与实践重点和难点解析一、商务英语谈判概述重点:商务英语谈判的定义与重要性、基本原则与流程难点:商务英语谈判的策略与技巧的理解与应用二、商务英语谈判的语言技巧重点:听说读写的能力要求、词汇与表达方式难点:语法与句型结构在实际谈判中的应用三、商务英语谈判的交际策略重点:礼貌与尊重、非语言沟通技巧难点:跨文化交际问题与应对策略的灵活运用四、商务英语谈判的实战技巧重点:前期准备与信息收集、价格谈判策略难点:合同条款与法律问题的理解与运用五、商务英语谈判案例分析与实践重点:成功与失败案例的分析难点:模拟商务英语谈判实践的指导与问题解决六、商务英语谈判中的沟通与协调重点:有效沟通技巧、协调与调解方法难点:冲突管理与解决策略的实际操作七、商务英语谈判中的说服与影响重点:说服技巧与策略、影响力构建与运用难点:心理战术与应对方法的运用八、商务英语谈判中的合作与联盟重点:合作机会识别与评估、联盟建立与维护策略难点:合作伙伴选择与谈判要点的决策九、商务英语谈判中的风险管理重点:风险识别与评估、风险防范与应对策略难点:合同管理与违约处理的实施十、商务英语谈判的综合能力提升重点:自我管理与自我提升、团队管理与协作能力提升难点:谈判策略创新与思维拓展的应用全文总结和概括:本教案针对商务英语谈判的各个方面进行了深入的讲解和练习,从谈判概述到实战技巧,再到案例分析与实践,涵盖了谈判过程中的各个环节。

商务英语-谈判

商务英语-谈判

商务谈判常用语在双方谈判的过程中, 一定要注意倾听对方的发言, 如果对对方的观点表示了解, 可以说..se.wha.yo.mean.(我明白您的意思。

.如果表示赞成, 可以说.That'..goo.idea.(是个好主意。

.或者说..agre.wit.you.(我赞成。

)如果是有条件地接受, 可以用o.th.conditio.that这个句型, 例如.W.accep.you.proposal.o.th.conditio.tha.yo.orde.20,00.units.(如果您订2万台, 我们会接受您的建议.)在与外商, 尤其是欧美国家的商人谈判时, 如果有不同意见, 最好坦白地提出来而不要拐弯抹角, 比如, 表示无法赞同对方的意见时, 可以说..don'.thin.that'..goo.idea.(我不认为那是个好主意。

.或.Frankly.w.can'.agre.wit.you.proposal.(坦白地讲, 我无法同意您的提案。

)如果是拒绝, 可以说.We'r.no.prepare.t.accep.you.proposa.a.thi.time.(我们这一次不准备接受你们的建议。

)有时, 还要讲明拒绝的理由, .T.b.quit.honest.w.don'.believ.thi.produc.wil.sel.ver.wel.i.Chin a.(说老实话, 我们不相信这种产品在中国会卖得好。

)谈判期间,由於言语沟通问题,出现误解也是在所难免的: 可能是对方误解了你,也可能是你误解了对方。

在这两种情况出现後,你可以说.No.I''.afrai.yo.misunderstoo.me.Wha..wa.tryin.t.sa.was….(不,恐怕你误解了。

我想说的是…….或者说.Oh.I'.sorry..misunderstoo.you.The..g.alon.wit.you.(哦,对不起,我误解你了。

商务英语对话谈判_谈判技巧_

商务英语对话谈判_谈判技巧_

商务英语对话谈判商务英语口语涉及到不少英语中的专业词汇和知识,要想完全掌握,练就熟练口语并非一朝一夕,需要长时间的学习和累积。

下面小编整理了商务英语对话谈判,供你阅读参考。

商务英语对话谈判:商讨价格英语对话Peter:I'd like to get the ball rolling by talking about prices.我们从谈价格开始吧.Smith:Shoot. I'd be happy to answer any questions you may have.洗耳恭听.我很乐意回答你的任何问题.Peter:Your products are very good. But I'm a little worried about the prices you're asking.贵司产品非常不错,但我有点担心你的价格.Smith:You think we will be asking for more?你认为我们会要更多吗?Peter:That's not exactly what I had in mind. I know your research costs are high, but what I'd like is a 25% discount.那并不是我想的.我知道你们的研究成本是很高,但我希望能得到七五折.Smith:That seems to be a little high. I don't know how we can make a profit with those numbers.太高了.这样的折扣我们没有利润了.Peter:We said we want 10000pcs over a three-month period. What if we plan orders for a year, with a guarantee?我们接下来的三个月需要采购10000个,如果我们保证一年的订单怎么样?Smith:If you can guarantee that on paper,I think we can discuss this further.如果你能将你的保证写下来的话,我想可以考虑.英语知识点:1.I'd like to get the ball rolling by talking about prices."get the ball rolling"就是"开始做某事"的意思,"to make something start happening".也可以说是"set/start the ball rolling",意思不变.I'll start the ball rolling by introducing the first speaker. 我来介绍一下第一位讲演者作为开始.I'd like to get/start the ball rolling by doing sth是一句谈话,谈判时很好的.2.Shoot:(让某人把话说出来)说吧,请讲.比较的非正式.You want to tell me something? OK, shoot! 你有话要告诉我?那好,说吧!3.That's not exactly what I had in mind.Have(got) sth in mind:打算做某事,有心做某事What do you have in mind for dinner tonight? 你晚上想吃什么?How long have you had this in mind? 你想这件事多久了?大家要注意了,have sth in mind单纯地指想或者计划某事,不带感情色彩,而 have sth on sb's mind意思就大不一样了.Don't bother your father tonight─he's got a lot on his mind. 今晚就别打扰你父亲了--他的烦心事儿已经够多了.4.What if we plan orders for a year, with a guarantee?Order: 订货;订购;订单相关词组:Place an order for sth:订购某物I would like to place an order for ten copies of this book. 这本书我想订购十册.Can be made to order:可以定做These items can be made to order(= produced especially for a particular customer) 这几项可以订做.5.If you can guarantee that on paper,I think we can discuss this further.On paper: when you put something on paper, you write it down 写下来;笔录On paper还有一个意思,就是"仅照字面看;理论上", judged from written information only, but not proved in practice.例如,The idea looks good on paper. 仅就字面看,这个主意不错. 商务英语对话谈判:价格谈判常用句型1.Let's get down to business, shall we?(让我们开始谈生意好吗?)2.I'd like to tell you what I think about that.(我想告诉你我的一些想法。

商务英语谈判技巧

商务英语谈判技巧

商务英语谈判技巧谈判中有时仅靠以理服人,以情动人是不够的,毕竟双方最关心的是切身利益,断然拒绝会激怒对方,甚至交易终止。

商务英语谈判技巧有哪些?下面店铺整理了商务英语谈判技巧,供你阅读参考。

商务英语谈判技巧:谈判对话Dialogue 1A: Is there any way you can cut us a better deal on your wholesale price for this order?B: We did the best that we could to give you a low price. Did you get our latest estimate?A: Based on the estimate you gave us, by the time we figure in transportation and other expenses, our profit is shot. With the offer you’ve given us, we’re making next to nothing. Can’t you do any better?B: I’ve already given you a discount of 20% off of what we normally charge… if I go any lower, we’ll have loss on the project.I really want to work with you on this, but we’ve already gone as low as we could go.A: To be honest… Our budgeted cost can’t exceed more than $150 dollars per unit. That’s our bottom line. If you can meet that price, you will get a deal. Otherwise…B: I’ll say that… I’ll go over the numbers again with our fina ncial team and see what I can do. I can’t give you any guarantees, but I’ll try.Dialogue 2A: You’ve got the email with all the specifications for the project from us, we’ll be accepting bids until noon on Tuesday, if you have any questions in the meantim e, please let me know…B: Actually, I do have a question. We’d like to know whatyou had in mind for a budget on this project. We’re hoping to put together a really competitive bid, but at the same time, we’d like to hit your target price too.A: I understand, but unfortunately it is our policy not to disclose our bottom line. You can be assured that price is a weighty consideration when we review the proposals, but we also take other elements into consideration, including design and practicality. We also give weight to the reputation of the submitting company.B: Do you have any price range? Is there any way you can give me some ideas of which direction to go, or how high is too high?A: We are just looking for a reasonable price according to the specificat ions in our project blueprint. That’s all I can say.安格英语老师认为学会迂回是谈判中非常重要的一项技能,而选择何时亮出自己的底线也需要大家在职场中多年的实践和学习才能够灵活地掌握。

商务英语谈判

商务英语谈判

Chapter 1 Principles of Business Negotiation商务谈判的原则何谓商务谈判?谈判是人们为了协调彼此之间的关系,满足各自的需要,通过协商争取达到意见一致的行为和过程。

Negotiation takes place between human beings. It is the most common form of social interaction. Almost everybody inthe world is involved in negotiations in one way or another for a good part of any given day. People negotiate over where to gofor dinner, which movie to watch or how to split household chores.Negotiation, in its modern sense, is defined in The Roots of Sound Rational Thinking as follows: the ability to deal with business affairs, to arrange by discussion the settlement of terms, to reach agreements through treaties and compromise, andto travel through challenging territory. All of these suggest a purposeful effort to resolve problems through talking andintellectual maneuvering. Negotiation includes consultation, bargaining, mediation, arbitration, and sometimes, even litigation.Competitive style To try to gain all there is to gain(竞争式谈判)Accommodative style To be willing to yield all there is to yield(通融式谈判)Avoidance style To try to stay out of negotiation(回避式谈判)Compromising style To try to split the difference or find (妥协式谈判) an intermediate point according tosome principleCollaborative style To try to find the maximum possible (合作式谈判) gain forboth parties----by carefulexploration of the interests of allparties----and often by enlarging the pieVengeful style To try to harm the other(报复式谈判)Self-inflicting style To act so as to harm oneself(自损式谈判)Vengeful and self-inflicting style To try to harm the other andalso(报复和自损式谈判) oneselfPeople who go for the competitive style are known as hard-bargaining negotiators. They start off with outrageous demands, using threats and other tactics to get what they want. One side typically starts out high and the other low. Afterseveral rounds of offer and counter-offer, the negotiators end up “spl itting the difference”. In this form, negotiation is viewed asa game where each side tries to get the best deal for themselves. Neither side exhibits concern for the other side.1.1Principle of Collaborative Negotiation合作式谈判的原则Ⅰ. Collaborative NegotiationNegotiation can also assume the form of collaborative style. It involves people with diverse interests working togetherto achieve mutually satisfying outcomes. Collaborative negotiation is known by many names. Some popular names include “problem-solving negotiation”, “consensus-building negotiation”, “interest-based negotiatio n”, “win-win negotiation”, “mutualgains negotiation”, and so on.The goal of collaborative negotiation is to manage the dispute so that the outcome is more constructive than destructive. A destructive outcome results in damages and involves exploitation and coercion. Aconstructive outcome fosters communication, problem-solving, andimproved relationships.● The negotiation parties have both diverse and common interests.● The common interests are valued and sought.● The negotiation process can result in both parties gaining something.● The negotiating arena is controlled by enlightened self-interest.● Interdependence is recognized and enhanced.● Limited resources do exist, but they can usually be expanded through cooperation and creativity.● The goal is a mutually agreeable solution that is fair to all parties and effective for the community/group.The collaborative negotiation focuses on interests rather positions. Integrative solutions are obtained by understandingother’s self-interests, not by jostling for positions.The collaborative negotiation places value on relationship. It requires trust and relies on full disclosure of relevant information.The disadvantages of this approach are:●It may pressure an individual to c ompromise and accommodate inways not in his best interest.●It avoids confrontational strategies, which can be helpful at times.●It increases vulnerability to deception and manipulation by a competitive opponent.●It makes it hard to establish defi nite aspiration levels and bottom lines.●It requires substantial skill and knowledge of the process.●It requires strong confidence in one’s perceptions regarding the interests and needs of the other side.Ⅱ. Principled NegotiationIn this form, each side of the negotiating parties attempt to meet the other side’s interest as well as their own. By thoroughly understanding their own interest as well as the other’s, both sides are often able to arrive at solutions neither alone could have envisioned or made possible. In this type of negotiation, each side recognizes and accepts the legitimate interests of the other side and they are committed to dealing with differences constructively in order to advance their own self-interests. This has been called “collaborativeprincipled negotiation”, a concept set forth by Roger Fisher and William Ury in their book Getting to Yes: Negotiating Agreement Without Giving In.Principled negotiation is particularly oriented to collaborative negotiations. However, it can be used in competitive negotiations and inother aspects of conflict management. It is a method that is centered around four considerations (PIOC):● People: Separate the people from the problem.● Interests: Focus on interests, not positions (inte rests always underlie positions).● Options: Invent options for mutual gains.● Insist on using objective criteria.1.Separate the people from the problemFisher and Ury pointed out that “negotiators are people first”. There are always relational and substantive issues in negotiation. The relational issue tends to become entangled with the problem and the positional bargaining puts relational and substantive issues in conflict with each other. Fisher and Ury suggested that the negotiators separate the relationship from the substance and deal directly with the people problem.It is a feasible to deal with a substantive problem and maintain a good working relationship between negotiating parties. People problems are usually caused by inaccurate perception, inappropriate emotions and poor communication. In order to deal with those problems, three techniques are recommended for both parties to follow:A.Establish an accurate perception.●Conflict, very often, is not caused by what happens, but by ho w people perceive what happens.●Increase the capability of each party to see the other side’s point of view (for example, by reversing roles).●Avoid blaming the other party for your problems.●Discuss each other’s perceptions of the problem.●Get the other party to participate in the mutual activities.●Seek to make negotiation proposals consistent with the other party’s values.B.Cultivate appropriate emotion.●Your emotion affects that of the other party.●Recognize and understand emotio ns of both parties.●Make emotions explicit and legitimate.●Allow the other party to let off steam.●Stay calm with the other party’s emotional outbursts.C. Strive for better communication.● Negotiation is a process of communicating between pa rties for the purpose of reaching a joint decision.● Be an active listener and acknowledge what is being said.● Speak to be understood.● Avoid criticism that may hurt the other party’s feelings.● Speak for a purpose.2. Focus on interests, not positionsIn such a case, negotiators need to distinguish between interests and positions and focus on interests not positions. A position is what you want or must have. An interest is why you want what you want.Positions can be thought of as a one-dimensional point in a spaceof infinite possible solutions. Positions are symbolic representations of a participant’s underlying motivating interests. In negotiation, there are many kinds of interests: multiple interests, shared interests, compatible interests and conflicting interests. Indentifying shared and compatible interests as “common ground” can be helpful in establishing a found for additional discussions. “Easy points of agreement”can be indentified and the principles underlying those easy points of agreement can often be extrapolated to help resolve other issues. Methods for focusing on interests instead of positions are as follows:A. Identify the self-interests.● Explore and recognize the interests of the other party that stand in your way.● Examine the different interests of different people on the other side.● Respect your counterparty as human beings and recognize the needs and interests that underlie their positions.B. Discuss interests with the other party.●Give your int erests a vivid description. Be specific.●Demonstrate your understanding of the other party’s interests and acknowledge them as part of the overall problemthat you are trying to solve.●Discuss the problems before proposing a solution.●Direct the discussion to the present and the future. Stay away from the difficulties of the past.●Be hard on the problem but soft on the people.3.Invent options for mutual gainsHere are the steps for overcoming the obstacles and developing multiple solution options:A.Separate the act of inventing options from the act of judging them.●Run a brainstorming session.☆Before brainstorming:■Define your propose----what you would like to achieve at meeting.■Choose a few participant (between five and ei ght people)■Change the environment----select a time and place distinguishing the session from regular discussions.■Design an informal atmosphere----talking over a drink, meeting at a vacation lodge or any other forms that make participants feel relaxed.■Choose a facilitator----a facilitator is needed to keep the meeting on track, make sure everyone gets a chance to speak, and stimulate discussion by asking questions.☆During brainstorming:■Seat the participants side by side facing the problem.■Clarify the ground rules, including the no-criticism rule.■Brainstorm.■Record the idea in full view.☆After brainstorm:■Check the most promising ideas----mark those ideas that participants think are the best.■Explore improvements for prom ising ideas----take one promising idea and explore ways to make it better and practical.■Set up a time to evaluate ideas and make a decision.●Consider brainstorming with the other side; it can be very valuable.B.Develop as many options as possible before choosing one.●Adopt the four types of thinking in generating options.●Look at the problem through the eyes of different experts.●Develop different versions of agreement.●Change the scope of a proposed agreement----break the problem into smaller units.C.Search for mutual gains.●Identify shared interests.●Dovetail differing interests.4.Insist on using objective criteriaThe guidelines for objective criteria are:●Independent of wills of all parties.●Legitimate and practi cal.●Acceptable to all parties.After identifying objective criteria and procedures, it is time to discuss them with the other party. There are three basic points to remember:A.Frame each issue as a joint search for objective criteria.B.Reason and be open to reason as to which standards are most appropriate and how they should be applied.C.Never yield to pressure, only to principle----yield to an argument or presentation that is based on reason and principle,not to one based on pressure.1.2Principle of Interest Distribution利益分配原则In negotiations at the domestic level, there are two types of interests involved: personal and organizational; at the international level, there are three: personal, organizational and national.Organizational RolesPrinciples and Agents1.3Principle of Trust in Negotiation信任的原则Trust is something of great importance in negotiation. Professor Richard C. Reuben defined it as “a state involving expectations about another’s motives and actions with re spect to oneself in situations entailing risk of uncertainty”. In the outline of his Negotiation----Law 5810, he states that there are three types of trust in professional relationships:●Deterrence-based trust (威慑型信任)☆ Calculus-based trust (预计型信任)●Knowledge-based trust (了解型信任)●Identification-based trust (识别型信任)Ⅰ. Trust Building in Negotiation1.Speak their language2.Manage your reputation3.Make dependence a factor4.Make unilateral concessions your concessions6.Explain your demandsIn their book entitled The Only Negotiating Guide You Will Ever Need, Peter B. Stark and Jane Flaherty list fifteen things that a negotiator can do to build trust with his counterpart.1.Demonstrate your competence2.Make sure the nonverbal signals you are sending match the words you are saying3.Maintain a professional appearancemunicate your good intentions5.Do what you say you are going to do6.Go beyond the conventional relationship7.Listen8.Over-communicate9.Discuss the indiscussibles10.Provide accurate information, without any hidden agenda11.Be honest----even when it costs you something12.Be patient13.Uphold fairness14.Negotiate for abundance, not scarcity15.Take calculated risksⅡ. Maximiz ing Joint Gain1.4Principle of Distributive, Integrative & Complex Negotiation两分法谈判、双赢谈判和复杂谈判的原则Ⅰ. Distributive NegotiationJennifer E. Beer listed a set of distributive bargaining strategies in Culture at work:1.Preparation2.Opening offers3.Exchange information and arguments4.Concessions and decisionsⅡ. Integrative Negotiation。

商务英语谈判对话范文

商务英语谈判对话范文

商务英语谈判对话范文A: Good morning, Mr. Smith. Thank you for meeting with me today to discuss the potential partnership between our two companies.B: Good morning, Ms. Johnson. It's my pleasure. I believe there are many opportunities for collaboration between our companies.A: I agree. Our companies share similar values and goals, and I believe that by working together, we can achieve great success. I would like to start by discussing the terms of the partnership.B: Of course. I think it's important for both of our companies to benefit from this partnership. What are your initial thoughts on the terms?A: We are looking for a long-term partnership, so we would like to discuss a mutually beneficial agreement that includes revenue sharing, joint marketing efforts, and a clear outline of each company's responsibilities.B: I understand. We are also interested in a long-term partnership and are open to discussing revenue sharing and joint marketing efforts. However, we would like to ensure that the agreement is fair and transparent for both parties.A: I completely agree. Transparency and fairness are essential for the success of any partnership. I would like to propose a revenue sharing model that is based on the performance of each company, as well as a clear outline of the marketing efforts that we will undertake together.B: That sounds reasonable. I think we can come to an agreement on the revenue sharing model and the marketing efforts. However, I would like to discuss the responsibilities of each company in more detail. It's important for us to have a clear understanding of what is expected from both parties.A: I agree. I think it would be beneficial for us to outline the specific responsibilities of each company in the partnership agreement. This will help to avoid any misunderstandings in the future and ensure that both parties are clear on their obligations.B: Agreed. I think we are making good progress in our discussions. I believe that if we continue to work together in a collaborative and transparent manner, we can reach a mutually beneficial agreement.A: I couldn't agree more. I am confident that by working together, we can achieve great success and create a strong and lasting partnership between our companies.B: Thank you for your time today, Ms. Johnson. I look forward to continuing our discussions and reaching a successful agreement.A: Thank you, Mr. Smith. I am also looking forward to the potential partnership between our companies. I will have my team draft a partnership agreement based on our discussions, and we can continue our negotiations from there.B: Sounds good. I will have my team review the agreement and we can schedule another meeting to finalize the details. Thank you again for meeting with me today.A: You're welcome, Mr. Smith. I will be in touch soon to schedule our next meeting. Thank you for your time.B: Thank you, Ms. Johnson. Have a great day.A: You too, Mr. Smith. Goodbye.B: Goodbye.In this negotiation dialogue, both parties are able to express their thoughts and concerns clearly and work towards a mutually beneficial agreement. The conversation is polite and professional, and both parties are open to discussing the terms of the partnership in a collaborative and transparent manner. This is a great example of how business negotiations should be conducted, with a focus on finding common ground and reaching a successful agreement.。

最新常用商务英语谈判分类词汇:交易磋商、合同签订和交货条件

最新常用商务英语谈判分类词汇:交易磋商、合同签订和交货条件

最新常用商务英语谈判分类词汇:交易磋商、合同签订和交货条件以下是最新常用商务英语谈判分类词汇,涵盖了交易磋商、合同签订和交货条件:交易磋商:1. Bargain - 讨价还价2. Negotiation - 谈判3. Proposal - 提议4. Counteroffer - 还价5. Concession - 让步6. Terms - 条款7. Conditions - 条件8. Delivery - 交付9. Payment - 付款10. Logistics - 物流11. Price - 价格12. Quantity - 数量13. Quality - 质量14. Deadline - 截止日期15. Warranty - 保修期16. Penalties - 违约金合同签订:1. Contract - 合同2. Agreement - 协议3. Terms and conditions - 条款和条件4. Legal obligations - 法律义务5. Terms of payment - 付款条件6. Terms of delivery - 交货条件7. Binding - 有约束力的8. Execution - 执行9. Parties involved - 参与方10. Force majeure - 不可抗力11. Termination - 终止12. Breach of contract - 违约交货条件:1. Delivery terms - 交货条款2. Ex-Works (EXW) - 工厂交货3. Free on Board (FOB) - 船上交货4. Cost and Freight (CFR) - 成本加运费5. Cost, Insurance, and Freight (CIF) - 成本加保险加运费6. Delivered Duty Paid (DDP) - 运抵完税交货7. Delivered at Place (DAP) - 交货地点8. Incoterms - 国际贸易术语9. Packing - 包装10. Inspection - 检验11. Shipping - 运输12. Customs - 海关13. Import duties - 进口关税14. Export licenses - 出口许可证15. Insurance - 保险请注意,以上词汇只是常用商务英语谈判分类词汇的一小部分,还有许多其他词汇也十分重要。

商务英语谈判对话900句

商务英语谈判对话900句

商务英语谈判对话900句在商务领域,英语是一种非常重要的沟通工具。

掌握商务英语谈判对话的技巧将帮助我们更好地进行国际商务合作。

本文将为您介绍900句商务英语谈判对话,帮助您增强谈判能力。

1. Greetings and Introductions(问候与介绍)1.1. Greeting the Counterpart(向对方问候)- Hello, nice to meet you.- Good morning/afternoon/evening.- How are you?1.2. Introducing Yourself(介绍自己)- My name is [Name], and I represent [Company Name].- I am [Name], the CEO of [Company Name].- I work for [Company Name] as the Sales Manager.1.3. Introducing the Team(介绍团队)- I would like to introduce my team. This is [Name], the Marketing Manager, and [Name], the Financial Director.- We have brought our team of experts today. They specialize in [relevant field].2. Establishing Rapport(建立融洽关系)2.1. Complimenting the Counterpart(赞美对方)- I must say, your company has an excellent reputation.- Your product range is truly impressive.- I admire the way you handled the project.2.2. Expressing Interest(表达兴趣)- We are interested in exploring potential business opportunities with your company.- Your product seems to be a perfect fit for our market.- We have been following your company's progress with great interest.2.3. Asking About the Counterpart's Company(询问对方公司情况)- Could you tell me more about your company's history?- What are your company's main products/services?- How long have you been in business?3. Presenting Your Company(介绍自己的公司)3.1. Overview of the Company(公司概况)- Our company was founded in [year] and has since become a global leader in [industry].- We specialize in [products/services] and have a strong customer base worldwide.- Our company is known for its commitment to quality and exceptional customer service.3.2. Highlighting Achievements(突出成就)- We have successfully completed several high-profile projects for major clients.- Our company has received numerous awards for innovation and excellence.- We have achieved double-digit growth in the past few years.3.3. Explaining Competitive Advantage(解释竞争优势)- One of our key strengths is our extensive distribution network.- Our cutting-edge technology gives us a significant edge over our competitors.- We offer customized solutions tailored to our clients' specific needs.4. Discussing Business Opportunities(讨论商机)4.1. Expressing Interest in Collaboration(表达合作兴趣)- We believe that a partnership between our companies would be mutually beneficial.- We are keen to explore potential joint ventures.- Let's discuss how we can work together to achieve our common goals.4.2. Suggesting Collaboration Options(提出合作选择)- We can explore the possibility of a distribution agreement.- Joint product development could be a great opportunity for both our companies.- A strategic alliance could open up new markets for both of us.4.3. Negotiating Terms(谈判条款)- We propose a revenue-sharing model that benefits both parties.- Let's discuss the pricing and payment terms in more detail.- Are you open to offering exclusive rights in our market?5. Closing the Negotiation(结束谈判)5.1. Summarizing the Discussion(总结讨论)- To sum up, we have identified several viable collaboration options.- We have discussed the key terms and are now ready to move forward.- It has been a productive discussion, and we look forward to further collaboration.5.2. Agreeing on Next Steps(达成共识)- Let's schedule a follow-up meeting to finalize the details.- We will prepare a formal proposal for your review.- Our legal team will draw up a draft agreement based on our discussion.5.3. Expressing Appreciation(表达感谢)- Thank you for your time and consideration.- We appreciate the opportunity to discuss our partnership.- We look forward to a fruitful collaboration with your company.以上900句商务英语谈判对话涵盖了商务谈判的各个方面。

商务英语谈判对话带翻译

商务英语谈判对话带翻译

商务英语谈判对话带翻译商务谈判是交易当中最为重要的一部分,以下是我给大家整理的关于商务英语谈判对话带翻译,盼望可以帮到大家关于商务英语谈判对话带翻译一This book has information about layers and their priorites. It covers how they look out for themselves and their clients, why they say theres no conflict of interest, and how no stone is left unturned for client, regardless of cost. The attorney is tireless in checking every angle. This is basically because they are paid by the hour. The more time they spend on the case, the more they get paid.这本书谈到律师和他们处理事情的轻重缓急态度,也谈到他们如何擅长维护自身和客户的利益,以及他们会不惜成本,强说事情没有利益冲突,或坚称客户的状况会很顺当的缘由。

在认真调查大事层面时,律师从不感到疲乏,这是由于他们按时数计费,他们花在案子上的时间越长,赚的钱都多。

The fact that an in-house attorney handles similar situations faster and cheaper than attorneys paid by the hour is one of those mysteries of life we mere mortals will never understand without the help of an attorney.当企业雇有专属的律师,处理类似案件的速度就会比较快,而收费在比以外面按时计费的律师低。

商务英语谈判技巧—要求优惠、给予优惠

商务英语谈判技巧—要求优惠、给予优惠

商务英语谈判技巧—要求优惠、给予优惠下面是店铺整理的商务英语谈判技巧,欢迎大家阅读!要求优惠1.We’d like to ask for a reduction in price because of the big size of our order.鉴于我方的定货量很大,希望能降价。

2. Since the present market is so weak, you’ll have to lower your price if you want us to increase sales.由于目前的市场不那么景气,如果贵方需要我方增加销售量的话,就必须降价。

3.Isn’t it possible to give us a little more discount?难道就没有可能再多打一些折扣了吗?4. If you are prepared to give me some al lowance, i’ll consider placing an order for 10000 doze.如果你们愿意减价的话,我可以考虑订购10000打。

5. Should you be prepared to reduce your price, we might come to terns.如果贵方准备降价的话,我们也许就能成交。

6. If the order is substantial one, how much will you come down?如果订购数量相当大,你们可以降价多少?7. We invite quotation of the lowest price.我们恳请报出最低价。

8. May we suggest that you could perhaps make some allowance on your quoted prices?我们能建议贵方对所报价格打些折扣吗?9. If you reduce the price by 2%, I think we can do 20 MT.如果贵方降价2%的话,我认为我方可以购买20吨。

商务英语谈判对话.doc

商务英语谈判对话.doc

商务英语谈判对话商务英语谈判对话1Tom:May we hear your comments on your products?请对我们的产品提提意见好吗?Elly:We find the quality of your samples well up to standard and suitable for our requirements. On the other hand, we re received offers for higher quality products. So business depends very much on your prices.我们认为你们的样品质量符合标准而且适合我们的需要,但是另一方面,我们已收到高档货的报盘,所以业务能否成交在很大程度上要看你方的价格。

Tom:Taking everything into consideration, you ll find that our pric es compare favorably with the quotations you can get elsewhere.如果把各种因素都加以考虑,你就会发现我们的价格比别处报的要便宜。

Elly:I m not sure of that. Before coming to the discussion of price, may I point out that we would like to have you quote us on a F. O.B. basis?这点我不敢肯定,在谈判价格之前,我想提出,我们希望你方报船上交货的价格,行吗?Tom:I don t quite understand. For bulk goods such as chemical fertilizers, it s the sellers who arrange the shipping space. It is more convenient for us, as well as for you.我不大明白,象化肥这一类的大宗货得由卖方安排舱位。

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外贸英语-报价和发盘发盘(Offers)通常是以广告,传单,信件或回应询盘的方式发出的。

发盘的定义为:交易的一方为了销售或购买一批商品,向对方提出有关的交易条件,并表示愿按这些条件达成一笔交易,这种意思表示的行为称作发盘。

发盘可以分成两类:实盘(Firm Offer)和虚盘(Non-firm Offer)。

二者的区别一定要清楚,因为不仅是它们的表达方式不同,更重要的是它们的法律效力是不一样的。

这里我想插几句题外话。

学习外贸英语,为的就是做进出口贸易。

关键还是要对整个对外贸易流程有清楚的了解。

而其中涉及不少法律问题,也是不能忽视的。

虽然正式合同还没签定,但双方在书信上达成的协议,已经具有法律效力,对双方都有约束力。

因此要注意在书信中明确自己的意图,不要让不良商人有机可成。

学习外贸英语可不仅是用来当翻译的哦^-^]实盘是发盘人(Offerer)按其提供的条件以达成交易目的的明确表示。

实盘具有法律效力.受盘人(Offeree)一旦在有效期限内接受实盘上的条件和内容,发盘人就无权拒绝售货.一项实盘必须具备:1) 发盘的内容和词句必须肯定,不能用‘大约(about)’,‘参考价(reference price)’等摸棱两可的词。

2) 发盘的内容明确完整,其内容应包括商品品质(Quality),数量(Quantity),包装(Packing),价格(Price),装运(Shipment),支付(Payment),有效期(Validity )等。

3) 发盘中不能有保留条件如:以我方最后确认为准subject to our final confirmation以货物的未售出为准subject to goods being unsold虚盘是发盘人所作的不肯定交易的表示.凡不符合实盘所具备的上述三个条件的发盘,都是虚盘.虚盘无须详细的内容和具体条件,也不注明有效期.它仅表示交易的意向,不具有法律效力.出现下列一类的词句者,皆为虚盘:-Without engagement.不负任何责任.-subject to prior sale有权先售-All quotations are subject to our final confirmation unless otherwise stated.所作报价,除特别注明外,须经我方确认后方能生效.-Our offer is subject to approval of export licence.出口许可证准许签证,我方报价才有效.例1 :Dear Sirs,Thank you very much for your inquiry of August 4 requesting us to offer you for our SPORT SHIRTS, STYLE A.In reply, we have the pleasure of submitting to you firm offer on the following terms andconditions subject to your reply here by August 16, 1999Commodity : Sport Shirt, Style A.Quality : As per sample submitted to you on July 10, 1999.Quantity : 500 dozen.Price :USD 20.34 per doz. CIF Hong Kong.Packing :Export standard packing.Payment :Against 100% confirmed, irrevocable letter of credit in our favor.Shipment : During September, 1999 subject to L/C reaches us by the end of August, 1999 We are sure you will fine our price very reasonable. The market here is enjoying an upward trend. So, we trust you will not overlook this opportunity and hope to receive your prompt order.Yours trulyNotes: 可见firm offer 字样, 所以这是一个实盘.subject to your reply here by.... ....日复到我方有效As per 按照,根据USD 20.34 per doz. CIF Hong Kong CIF 香港每打20.34美元, CIF为13个贸易术语之一. Against 100% confirmed, irrevocable letter of credit in our favor 以我方为受益人的保兑的,不可撤消信用证.L/C letter of credit 信用证例2 :WE OFFER FIRM FOR REPLY HERE BY JANUARY 16,500 CASES SALTED EGGS, 20 DOZEN TO CASE, EACH HKD 72.00 FOB HONG KONG, SHIPMENT DURING FEBRUARY, IRREVOCABLE SIGHT CREDIT.兹确定报价,咸蛋500箱,每箱20打, FOB香港每箱港币72元, 二月装运,不可撤消即期信用证,1月16日复到我方有效.Notes:这是一封电报,同样是实盘.例3:Dear Sirs,Our Commercial Counsellor’s Office in your country has referred to us your enquiry for Chinese Tung Oil as the fall within the scope of our business.Enclosed is our invoice Proforma Invoice No. ST-8821 in triplicate for 3×20’ FCL of theabove mentioned product at USD 1075 per metric ton CFR JMP for shipment in October, 1998, for payment by irrevocable sight L/C, which we hope you will find in order. Please note that this offer is subject to goods being unsold.For your information, we have been exporting this product for years and thanks to its fine quality, our product has won popularity in the European market. We are confident that once you have tried our product you will be convinced of the excellence in quality.As we received large number of orders from our clients, it is quite probable that our present stock may soon run out. We would suggest that you place your order with us at an early date.We look forward to your prompt reply.Yours faithfullyNotes:见subject to goods being unsold 字样, 可见为虚盘Proforma Invoice 形式发票,假定发票,为出口商应进口商要求而提供的一种发票,以便后者申请进口许可证之用.形式发票也是一种报盘,不作为付款之凭证.in triplicate 一式三份FCL Full Container Load 整货柜装载JMP Japanese Main Ports 日本主要港口CFR Cost and Freight 成本加运费13个贸易术语价格谈判中的英语技巧(一)It is a condition of this letter that the name of this Bank will not be disclosed in the ev ent of our report being passed on to your clients.译文:本函有一个条件,即在把我们的报告转交你们的客户时,请勿泄露本行的名称。

这段话是出自银行对某项咨询的回复信函。

此类复信一般包括三部分:1陈述实事;2)表示意见;3)提醒对方所提供的资料是绝密及不负责任的。

上面的句子属于第三部分。

本句中的it是形式主语,其主语是that……从句。

pass on hand or give sth to sb else to others传递;转交Example We will pass on your decision to the buyer.其他表达方式:1.Please note that this information is furnished without any responsibility on our part and should be held strictly confidential.2.Please note that the information is furnished at your request without any responsibility whatsoever on the part of this Bank or on any of its officers.3.May we ask that you treat this information as strictly confidential without responsi bility on our part.(二)Should you be prepared to reduce your limit by say 10% we might come to terms.译文:如果你方愿意减价,譬如说减10%,也许能达成交易。

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