Unit 2航空服务英语

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《民航服务英语》课件

中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.

Unit航空服务英语PPT课件

Lesson 2 Booking Tickets
Dialogue:
Dialogue: Task 2 Listen and try to complete the dialogue: Booking Tickets 订票
A: Good morning. ____M_a_y_____ help you B: Yes, please. We are going to Beijing for a __co_m__p_e_ti_ti_o_n__on the 10th of September. I want to __b_o_o_k__twenty tickets to Beijing. A: Just a__m_i_n_u_te____, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 o’clock in the morning and 4 o’clock in the afternoon. Both flights have seats ___a_v_a_il_a_b_le_____for September 10th. B: I’d___p_r_e_fe_r_____ the morning one. A: First class or _e_c_o_n_o_m__y____class B: _E__co_n_o_m__y_c_l_a_s_s_ When does it arrive at Beijing A: 11:00 am. Please be at the airport __2__h_o_u_rs_____ before your flight time for check-in. B: Thank you. A: You’re ___w_e_l_c_o_m_e_____. Have a good ____fl_ig_h_t_______.

民航客舱服务英语-的课件-unit 2

Please listen to dialogue one check the equipment
How to offer helering help
Can I help you? What can I help you? Is there anything I can do for you? Do you need a hand?

Dialogue six reporting to the purser
When should the boarding music be switched on? It’s time to switch on the boarding music and welcome passengers board the aircraft.

What contents does the preflight checking consist of?
Dialogue four talking about checking the cabin
What contents does checking the cabin consist of? After you check, please come to the galley and help me check the galley.

Dialogue five checking galley
What should cabin attendants pay attention to during checking the galley? Report to 向谁汇报 I report to sales manager.

Listen to dialogue two check the entertainment system on board

航空服务英语口语教程课件Unit 2

UNIT 2 Telephone Information
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogs Speaking Tasks Extended Reading
Lead-in
Lead-in
Model Dialogs
Dialog 1
(C = Clerk P = Passenger) C: Good morning. China Southern Airlines. How can I help you? P: Good morning. I’m wondering if a child can fly alone. C: How old is your child? And which flight would it be? P: She’s 8 years old. I’d like to book her a ticket from Guangzhou to Shanghai. C: Children under 12 years old cannot fly alone. However, for children who are above 5
Dialog 1
C: It is the same fare as the regular children’s fare, but only economy class is available. You need to make a request and fill out a customs declaration form at least 72 hours prior to departure time. May I have your email address, so I can send you the form?

民航乘务英语Unit2教案

湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 假设某位旅客携带有金属制品，金属监测仪就会叫。

29) 任何旅客都享有免税商品限额。

30) 约在起飞前一小时，旅客到达登机口。

2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airli ne personnel and each class’s responsibilities, etc.〔了解航空工作人员的分类及每类人员的工作职责；〕2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供给, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途〔旅行/ 运输〕short haul短途〔旅行/ 运输〕,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

民航专业英语unit2

Section A: Speaking
Situational Dialogues
Situation: A passenger is standing in the aisle because his seat is taken by another passenger. (P=Passenger, F=Flight Attendant) F: Could you please step aside and allow the other passengers to go through? P1: But that passenger is sitting in my seat.(To the sitting passenger) F: Excuse me, may I see your boarding pass? P2: OK, here you are.
Section A: Speaking
Situational Dialogues
F: I’m afraid you are in the wrong seat. Yours is that one, two rows ahead. The numbers are shown along the edge of the overhead compartment. P2: Oh, sorry. I thought it was mine. I’ll move, then. F: That’s all right. May I help you with your bags? P2: No, thanks, I can do it myself. F: (To P1) Sorry to keep you waiting, Sir. That’s alright now. Here’s your seat. P1: What a relief! Thank you very much. F: You are welcome.

民航客舱服务英语综合教程PPT unit 2 Preflight Check

□1.Go to the assigned stations.
□2.Help the passengers put their baggage in the overhead lockers.
□3.Check the emergency equipment at their crew stations, in
lavatories, in overhead bins, in cupboards and under seats. □4.Change seats for passengers. □5.Check the uniform is smart.
□6.Write any discrepancies on the emergency equipment
checklist.
□7.Make sure food and duty-free items are on board. □8.Count passenger meals and crew meals. □9.Check waste bins, galley lockers, trolleys and toilets. □10.Report any suspicious items to the senior crew member.
Also check on the interphone and make sure it is functioning properly.
CA: All right.
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 2 Checking Demonstrator Life Jackets and Oxygen Masks Useful Expressions

民航客舱服务实用英语 Unit2教学文案

Dialogues
The purser asks a cabin attendant to check the enquipment on board.
The purser asks a cabin attendant to chec the entertainment system on board.
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
Sentence Patterns
01 Can I help you?/ What can I do for you?
02 Is there anything I can do for you?
03 Would you like me to help? 04 Do you need a hand?

民航服务英语口语

民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。

unit 2

briefing | 'briːfɪŋ] n. 简报 brief [briːf] n. 摘要, 公事包, 简报 v. 作简报, 节录, 摘要 adj. 简短的; 短暂的

courtesy | 'kɜːtɪsɪ] n. 礼貌; 谦恭有礼的言辞 They showed us every courtesy. 他们对我们彬彬有礼。

补全对话
A: ________ P: Good morning! A: Good morning, madam. ______? I will show you where your seat is. Please go along the aisle. Your seat is on the right by the window. P: Thank you. ________? A: In the overhead locker, please. P: ______ A: Under the overhead locker is the call button. _______
Part 1
Reading
Airline Personnel
Air Traffic Controller
Flight Crew
Passenger Cabin
Air Traffic Controller（空管人员）
Air traffic controllers keep air traffic flying safely and efficiently. They help pilots to take off and land safely and make sure that planes are kept a safe distance from each other. Air traffic controllers are responsible for a certain section of airspace. They are in frequent radio contact with pilots flying over their section, giving them direction, advice and information.

《民航服务英语》最新版教学课件Unit2 At the information Desk

Annoucements
Ladies and gentlemen,
feature 英 ['fiːtʃə] 美 ['fitʃɚ] n. 特色，特征；容貌；特写或专
To enrich your experience onboard, we will s oon turn on the personal entertainment syst em. We have prepared movies, selected TV f eatures, music, games, route map and Air Ch ina Product Introduction. For more details, pl ease refer to the <Inflight Entertainment Gui de> in your seat pocket. Thank you.
题节目
refer to 参考
Activity 3 Task A Pair work
A:Excuse me, madam. Can I help you?
B: Yes, where is the nearest washroom？
A: Not too far away, go east for 50 meters and turn left, there it is.
lounge
n. [laʊn(d)ʒ]
well-groomed adj. ['wel'ɡru:md]
single
adj. ['sɪŋg(ə)l]
commercial adj. [kə'mɜːʃ(ə)l]
industrial adj. [ɪn'dʌstrɪəl]

民航空乘英语Unit2

请将您的手提行李放在头顶上方的行李架上。
heavy items, fruits and easy-broken items should be stowed under the seat as quickly as possible and keep the aisle clear for oபைடு நூலகம்hers to be seated.
唐芳梅
1. Welcome aboard / on board. 2. We are happy to be of service to you. 3. May I have a look at your boarding card? 4. It’s an aisle seat on the left. This way, please. If there is anything I can do for you, please don’t hesitate to tell me.
Welcome aboard Shenzhen Airlines.
欢迎乘坐深圳航空班机。
Please take your seat according to your seat number.
当您登机后，请对号入座。
Place your hand baggage in the overhead compartments;
重物,水果和容易碎物品应尽快放在座椅下方，请保持客舱通道畅通以便其他旅客就坐。
Please do not touch any emergency equipment marked with red signs.
请勿触摸红色标识应急装置。
Passengers next to the emergency exit, please keep away from the emergency door handles.

民航客舱服务实用英语-Unit2 Preflight Check

2019
民航客舱服务实用英语
Unit 2 Preflight Check
01 Warm-up 02 Key words and expressions 03 Sentence Patterns
04 Dialogues and Exercises
05 Announcements
contents
06 Self-check&Homework
tray table 小桌板
• seat pocket
• checklist • call button • life jacket • seat belt • tray table
• 紧急设备 • 娱乐系统 • 示范包
Key words
lavatory amenities 厕所便利设施
smoke detector 烟雾探测器
in-flight document 机上文件
overhead compartment 头等上方的行李架
flush button 冲水按钮
• 航前检查 • 氧气面罩 • 冲水按钮 • 扩音器
• supplementary reading light • safty instruction card • in-flight document • overhead compartment
• 16.Please _____your baggage properly under seat or in the overhead storage bin.
• 17.Smoking is _____in the cabin.
interference altitude
Supplementary Reading
•B

民航服务英语2

section ['sekʃn] n.部门；地区
accompany [ə'kʌmpənɪ] vt. 陪伴
boarding gate ['bɔːdɪŋ geɪt] n. 登机门；登机 disabled [dɪs'eɪbld] adj. 残废的，有缺陷
闸口
的
altogether 而言之
[
ɔːltə'geðə]
民航服务英语
Unit 2 Check-in
Knowledge Base Words and Phrases
destination [ destɪ'neɪʃn] n. 目的地，终点 baggage ['bæ gɪdʒ] n. 行李
elderly ['elelchair ['wiːltʃeə] n. 轮椅
What’s your final destination? 您的最终目的地是哪里？
How many pieces of baggage do you have in your group? 您的团队里有多少件行李？
Our staff in the service section will inform you when the boarding start and they will accompany you to the boarding gate. 我们服务区的职员在登机开始会通知您，并且将会陪同您到登机口。 He is disabled and blind, and needs special assistance. 他行动不便并且看不见，需要特别帮助。
民航服务英语
Unit 2 Check-in
Part II Reading

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1. aisle
[ail]
n. 过道
n. 行李
2. luggage（英）['lʌgidʒ] / baggage（美）['bæ gidʒ] 3. carry-on bag 4. scale [skeil] 5. label ['leibl] 6. departure [di'pɑ:tʃə] n. 随身带的包 n. 天平、秤 n. 标签 n. 离开、出发、动身
Lesson 1 Check-in Procedure
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word. 过道 1. aisle __________________ 2. luggage ___________________ 行李随身行李 3. carry-on bag __________________ 4. scale ____________________ 称标签 5. label _______________________ 离开 6. departure ____________________
Lesson 3 Handling of VIP
Words Study: Task① Listen and repeat the following words. 1. special requirement 2. pork [pɔ:k] rmation signs 4. doughnut 5. journal 6. China Daily 7. VIP ['dəunʌt] ['dʒə:nl] n. 中国日报 n. 重要人物 n. 特殊需求 n. 猪肉 n. 指示牌 n. 油炸圈饼 n. 报纸、杂志
7. allowance
[ə'lauəns]
v. 给予
n. 允许
n. 婴儿，幼儿 n. 成人票价
8. be granted to 9. infant ['infənt] 10. adult-fare
11. excess [ik'ses]
adj. 超过的
Lesson 2 Checked Baggage
4. Well, it’s 45kg altogether, 5kg_________________. overweight
pieces 5. That’s my baggage. Five _________________ altogether.
Lesson 2 Checked Baggage
Lesson 2 Checked Baggage
Words Study:
Task③ Listen and write down the words you hear.
1.___________________ formality 2.__________________ allowance
3.___________________ customs
Lesson 1 Check-in Procedure
Dialogue: Dialogue: Task② Listen and try to complete the dialogue: Lesson 1 Check-in at the Airport （机场乘机手续） passport A: Good afternoon, Sir. Can I have your__________ and your ticket, please? B: Here you are. aisle A: Ok. Do you want an__________ or a window seat? B: I prefer the aisle seat. baggage A: One piece of__________? B: Yes, and this carry-on bag. A: Can I weigh it? Please put it on the__________. scales B: Yes, of course. label baggage A: Could you please put this__________ on your__________? B: Ok. 20 minutes before _________ departure and the boarding A: Your seat is 26C,____________time is__________ you will board at Gate 18. Have a nice __________, trip Sir. B: Thank you.
Dialogue:
Dialogue: Task② Listen and try to complete the dialogue: Lesson 2 Checked Baggage （交运行李） A: Hello, Sir. B: Hello, is this where I ought to have my baggage _________? checked A: Yes, have you gone through all the formalities of customs, quarantine frontier inspection and_________________? free baggage allowance for each passenger traveling on an B: Yes, I have. What is the_____________________ international flight? A: On international flights, the free baggage allowance for each passengers:______________,40kg;______________30kg;____________, first class business class economy class 20kg. No free baggage allowance is granted to ____________paying 10% of the______________. infants adult-fare B: That’s my baggage. ______________ altogether. Five pieces overweight A: Let me weigh them on the scales. Well, it’s 45kg altogether, 5kg______________. B: 50yuan. Please pay me here. A: Thanks, bye-bye! B: Bye-bye.
8. lounge
9. direction
[laundʒ]
[di'rekʃən]
n. 闲逛、休闲室、长沙发
n. 方向
Lesson 3 Handling of VIP
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
Unit 2
Check-in Procedure
Unit 2
Check-in Procedure
Lesson 1 Lesson 2 Lesson 3
Lesson 1 Check-in Procedure
Words Study: Task① Listen and repeat the following words.
允许 5. allowance ___________________
6. be granted to ____________________ 给予婴儿 7. infant ____________________
成人票价 8. adult-fare __________________
超过的 9. excess ___________________
Lesson 1 Check-in Procedure
Words Study:
Task③ Listen and write down the words you hear.
1.___________________ carry-on bag 2.__________________ China Eastern Airlines 3.___________________ label 4.___________________ departure luggage 5.___________________
4.___________________ quarantine
be granted to 5.___________________
Lesson 2 Checked Baggage
Words Study: Task④ Listen and fill in the missing words. 1. Have you gone through all the ___________________, formalities of customs quarantine and frontier inspection? allowance 2. What is the free baggage _________________for each passenger traveling on an international flight? weigh scales 3. Let me_________________ them on the_________________.