旅游服务英语第五章

Lead-in Match the following pictures with their English names. 1. Mapo Doufu 2. Boiled Chicken 3. Peking Roast Duck 4. Fish-Flavor Shredded Pork 5. Sweet and Sour Fish 6. Stir-Fried Tomato with Scrambled Eggs
Functional Sentences
How to Receive Restaurant Customers
1. How to receive table booking? When would you like your table, sir? What time would you have your dinner, sir? For what time, sir/ma’am? For how many people? How many people are there in your party? May I have your name/telephone number? Could you please tell me your name/telephone number? Your name/telephone number, please? Any other requirements? So it’s Mr. White, a table for five at 6:30 this evening. Am I right? A table near the window for Mrs. White for 3 at 12:00. Am I right?
ቤተ መጻሕፍቲ ባይዱ
Listening Ⅰ Keys:
1) sorry to have kept you waiting 2) seat you 3) How about this seat? 4) A coffee 5) Make my coffee weak 6) Black 7) Without sugar
8) some cream 9) I’d like a cake 10) Have you got strawberry cake 11) with your order soon. 12) Bill 13) How much I owe you? 14) RMB 80 Yuan with 10% service charge in addition 15) You’re welcome to come again
4. 土豆有以下5种烹制方法： 烤土豆（Baked potatoes） 土豆泥(Smashed potatoes) 煮土豆（Boiled potatoes） 煎土豆（Fried potatoes） 炸土豆条（French Fries）
5. 西方人对鸡蛋的吃法很考究，分为煮鸡蛋和煎鸡 蛋。 boiled eggs 煮鸡蛋： soft boiled 3 minutes 软心 半熟 medium boiled 5 minutes 半硬心 熟 hard boiled 10 minutes 硬心 熟透 fried eggs 煎鸡蛋： sunny-side up sunny-side down turned over over easy
Oral Practice
Task 1 Fill in the missing information on the food order. Dialogue I
Food Order
1.steamed chicken in the bamboo tube 2. steamed fish, 3.sweet-and-sour spareribs 4.stir-fried tomato with scrambled eggs 5. Mapo Dofu 6. Spinach with garlic sauce 7. mushroom soup 8. eight glasses of orange juice
只煎一面，蛋黄朝上 只煎一面，蛋黄朝下 双面煎 双面稍煎
6. wine: 葡萄酒。 酒可分为beer（啤酒） liquor（烈性酒） wine （葡萄酒）等几类； wine又可分为 still wine（没气体的酒）、 sparkling wine（有没气体的酒，如champagne香槟 酒）、 fortified wine （加度葡萄酒，如sherry雪利酒）、 distilled wine （蒸馏酒，如brandy白兰地）等
Dialog I
At the Chinese Restaurant
Notes 1. May I have your order now? 现在点菜吗? 2. Put the chicken with certain kinds of ingredients into the bamboo tube and steam it. The chicken is tender and pleasant to the palate.
4. How to recommend food and drinks I recommend Our daily specialties are The chef ’s specialties are steamed crab and braised pork with brown sauce.
2. recommend: to advise as the best course or choice vt. 推荐, 介绍 This hotel has nothing to recommend it. 这家旅馆没有什么可吸引人的。
3. How would you like your steak，sir？ 先生，您的牛排要如何烹制？ 西方人对肉类，尤其是牛羊肉的老嫩程度 很讲究。一般有5种不同的成熟度，即 一成熟（Rare） 三成熟（Medium rare） 五成熟（Medium） 七成熟 （Medium well） 全熟（Well done）
Excellent wine always goes with delicious food at a western dinner. People like to have some drinks while eating. Most would choose red wine or white wine. Waiters and waitress should be able to explain various drinks to their clients. They also try to boost the sale of drinks. Red wines, like Burgundy, are served at room temperature and perfect with red meat, such as beef, lamb and duck.
把鸡肉放在竹筒里蒸，加上配料，鸡肉嫩滑而清香。
3. 菜名的翻译可以用“烹饪方法+原料”来译 （ways of cooking + ingredient）如： fried noodle 炒面; steamed fish 清蒸鱼
Dialog II At the Western Restaurant
Notes: 1. Take your time, please. take one’s time 指“不匆忙，慢慢来；用时不限制”。 Take your time over the job, and do it well. 这工作慢慢做，把它做好。
White wine, well-chilled, are served with fish, chicken or seafood. Good white wine comes from France, Germany, and Russia. Chablis is one of the famous brands. Rose wines, well-chilled, can be served with all meat and fish. Usually, cocktails are served before dinner, wines during dinner, and liqueurs after dinner.
2. How to usher customers Le t me show you the way. Please follow me. I’ll bring you there. This way, please. Follow me, please. Would you come this way, please? Would you come with me, please? 3. How to take orders May I take your order now, sir/ma’am? What would you like to order? How would you like your steak cooked today? Any other food you’d like to order tonight? May I repeat your order? Please wait a few minutes for preparation.
Situation Five At the Restaurant
In this Situation • Learn about receiving table booking;
• Learn how to take meal orders for Chinese style food and Western style food; • Learn about table manners at the western style. • Acquire vocabulary, sentence structures and ways of expression used at the restaurant.
Listening II
1.Key to Exercises
Mary Linda Joe Willie Starter Shark’s fin soup Spring rolls Spring rolls Tomato soup Main course Beef and vegetables Pork Pork Chicken and mushroom Dessert Fruit Ice cream Fruit Fruit
What / how about trying some chicken? 5. How to check the bills How would you like to pay? In cash or by credit card or with check, sir? What’s your way / method of payment? This is the service charge. There is 10% discount for you. Yes, we accept credit card. Could you show me your passport, please? I’ m sorry the card is not valid now. I’ m afraid that amount has gone beyond the authorized credit limit. This is your bill, sir. We appreciate your valuable advice. It’s been a pleasure serving you. I’ m glad you enjoyed your food. You’re welcome to come again.