酒店常用英语总结
酒店常用英语句
酒店前厅部常用英语100句Hotel English 100 sentencesGreetings (打招呼)1.Good morning ,sir(madam)早上好,先生(小姐)2.Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3.Good evening ,miss Price晚上好,普莱丝小姐.4.How are you today ,Mr Brown ?你今天好吗?布朗先生.5.I’m quite well ,thank you.我很好,谢谢你.6.Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)7、Nice to meet you ,sir.见到你真快乐,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特专家.10、May I know your name,sir(madam)?我可以懂得你旳名字吗?先生(小姐).11.Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信.12.you’re wanted on the phone,Captain Smith. 史密斯船长,有你旳 .13.Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14.May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生?15.Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16.Would you take the seat ,young lady ? 请坐,小姐,Offering Help 积极提出协助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗?21. May I help you with your suitcase?我能帮你拿你旳箱子吗?22. Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗?23. Thank you very much.非常感谢24. Thanks for the trouble .麻烦你了25. It’very kind of you?你真是太好了26. No,thanks.不用了, 谢谢!Answers to Thanks对感谢语旳应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31. It’s my plcasurc.这是我旳荣幸Expressing welcome 表达欢迎32. Welcome ,sir(madam).欢迎光顾, 先生(小姐)33. Welcome to our hotel ,sir (madam).欢迎光顾我们酒店, 先生(小姐)34. Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35.We’re glad to have you here.我们很快乐你来到之儿36.I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表达道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41.I’m sorry to have kept you waiting .对不起让你久等.42.Excuse me for interrupeing you.原谅我打挠你了.43.I hope you’I will forgive me.我但愿你能原谅我.Answers to Apology(对道歉语旳应答)44.It doesn’t mater.没关系.45.It’s nothing.没什么.46.Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错.Good wishes(良好祝愿)51.Have a good time!祝你们玩得快乐!52.Have a nice evening!祝你晚上快乐.53.Happy Birthday!生日快乐.54.Merry Christmas!圣诞快乐.55.May you succeed祝你成功Rarting(分手再会)56. Good-bye and good luck.再会,祝你好运.57、Hope you’I will have a nice trip. 但愿你旅途快乐.58、Wish you a pleasant journey .祝你旅途快乐.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61.Hope to see you again.但愿再次见到你.62.Good night.晚安.63.See you Tomorrow.明天见.Self-Introduction (自我简介)64.I’m Joseph ,I’m from Baling Hotel, I’mhere to meet you .我叫享利,来自金湖酒店,我是来接您旳.65.My name is Irene ,I’m the housekeeping Department waiter.我旳名字是艾琳,我是管家部服务员.66.I’m the receptionist here ,welcome to our hotel. 我是这儿旳接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71.Certainly ,sir (madam).当然可以,先生(小姐).72.Yes , Sir/madam是旳,先生(小姐).73、That’s true ,sir (madam).是这样旳,先生(小姐).74、Very well.非常好.Negative Responses(否认回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea. 恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?81、A table for two?两人旳一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你旳名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你旳护照吗?86、May I have your telephone number ? 我可以懂得你旳号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一种医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 常用体现语91、Enjoy you breakfast ,sir ?请享用你旳早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一种非常感人旳故事.100、Without music,the world would be dull.假如没有音乐,这世界将会变得很沉闷.。
某大酒店常用英语术语
某大酒店常用英语术语1. 前台接待•Reservation: 预订客房的行为或已经预订了客房的记录。
•Check-in: 入住酒店的行为。
•Check-out: 退房离开酒店的行为。
•Room Types: 不同类型的客房,如标准间(Standard Room)、套房(Suite)、单人间(Single Room)等。
•Room Rate: 客房的价格。
•Occupancy: 入住率,指客房的出租率。
•No Show: 未到店的预订客人。
2. 客房服务•Housekeeping: 酒店客房服务部门,负责打扫客房、更换床单等。
•Turn-down service: 晚间服务,包括打扫房间、整理床铺等。
•Do Not Disturb: 请勿打扰,客人要求不受打扰。
•Wake-up call: 酒店提供的叫醒服务。
•Room Service: 提供客房送餐服务。
•Mini-bar: 客房内的迷你酒吧,供客人购买小吃和饮料。
3. 餐饮服务•Buffet: 自助餐。
• A la carte: 餐厅提供的按菜品单点的服务。
客人可以根据自己的需求点单。
•Set menu: 固定套餐,提供给客人进行选择的套餐。
•Reservation: 预定餐桌的行为或已经预定了餐桌的记录。
•Cocktl: 鸡尾酒,通常为酒精饮料混合搅拌而成。
4. 会议及活动•Conference Room: 会议室。
•Banquet Hall: 宴会厅,用于举办大型宴会或活动的场所。
•Event Planner: 活动策划师,专门负责帮助客人策划举办各类会议、宴会等活动。
•Audio-visual equipment: 视听设备,如投影仪、音响等。
•Breakout session: 分组讨论会,在大型会议中的小组活动。
5. 其他服务•Concierge: 酒店门房,负责提供各种信息、帮助客人预定车票、机票等。
•Bellboy: 行李员,帮助客人搬运行李。
酒店常用外语
酒店常用外语1)Good morning(afternoon,evening),sir(madam).早上好〔下午、晚上好〕,好,先生〔夫人〕2)How do you do (--howdoyoudo )您好!3)Hello(orhi)!您好!4)How is every thing(withyou)〔您的〕一切都好吗?5)How are you getting on(or along) these days 这几天过得怎么样?6)How are you (-Fine,thankyou.andyou )您的身体好吗?7)Glad(nice) to see you.见到您很兴奋。
8)Welcome to our hotel.欢迎到我们的酒店来!9)Its nice to meet you again,Mr.Johnson.再次见到您太好了,约翰逊先生。
10)Good–bye.(orbye-bye)再见!11)Good night.晚安〔晚间告辞用〕12)Have a good rest.祝您休息好!13)See you later(tomorrow).以后〔明天〕见!14)Hope to see you again soon.盼望不久再见到您!15)Have a good time.祝您过得开心!16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得开心!17)Please dont leave anything be hind.请不要遗忘你的'东西。
18)Mind (or watch) your step!请走好!19)We wish you a pleasant journey.祝您旅途开心!20)Have a nice trip!一路平安!21)All the best!万事如意!22)Take care!多保重!23)Good luck!祝您好运!24)Thank you(very much).感谢您〔特别感谢〕。
酒店常用英语总结
酒店常用英语总结第一篇:酒店常用英语总结酒店常用英语总结Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以 B&B: bed and breakfast 家庭式酒店(含早餐的酒店)Boutique hotel 精品酒店Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite(room)公寓套房Adjoining room 相邻房Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待 I will leave a message to the ~.(a girl in who works in front desk)Reception/Front desk 前台Coach 旅游大巴(a bus used for travel)Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务 Ground 花园 Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的舒服)Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住 lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager;Purchasing Manager采购部经理Food & Beverage Manager;Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand;Kitchen Help;Kitchen Worker厨工 Cook;Chef厨师 Head Chef厨师长 Cook炊事员Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理Rooms Division Manager房务部经理 Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant;Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper;Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ;Captain领班 Floor Attendant楼层服务员Travel Agent 旅游中介 Doorman门童 Pantryman配餐员Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager 前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位:Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk;Reception Clerk总台接待员客房预定 room reservation客满fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房deluxe room 商务房executive room 套房suite普通套房junior room 高级套房senior suite 总统套房Presidential suite 朝南的房间 a room facing south 公寓套房 studio room连通房connecting room相通房adjoining room没有按预定抵店 no show确认信 letter of confirmation 服务费 service charge 额外费用 extra charge 全价 full price班车shuttle bus折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床king-size bed大号床queen-size bed推迟 postpone空房 Vacancy/vacantroom取消 cancel/cancellation 更改 change 预定 book/reserve自动门 automatic door 包间private room 菜单menu 套餐set menu 定满了 fully booked 租rent 登记入住结帐一件行李背包纸箱手提箱汽车行李箱送行李填写名牌夜床服务打扫房间稍稍整理洗衣项目 laundry items 加快服务核对 check in check out a piece of baggage/luggageshoulder bag cardboard box briefcasesend upfill outname tag turn—down servicemake up tidy upexpress servicecheck计划表 schedule 推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券 Food Mall食品街Ancient Culture Street古文化街 fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架luggage trunkswimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair(与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌 dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋bookshelf 书架ground floor(英)底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor(英)二楼,(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor(英)三楼,(美)二楼 spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室 voltage 电压 floor 楼层,地板carpentry(总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语:market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign(动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare(形)多余的postpone(动)延期cancel(动)取消travelers cheque 旅行支票 pay(动)付款fill(动)填写administration管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge(动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable(形)合理的cash(动)兑换keep(动)保留、保存bank draft 汇票accept(动)接受 procedure fee 手续费 fill in the form 填表酒店的种类:Designed hotel 设计酒店 boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门:电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department 管家部HousekeepingDepartment餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade 其他:Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复 Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 T oiletries: 洗漱用品 Morning call 唤醒服务第二篇:酒店英语总结:酒店英语总结:简称部分:AFOM:Assistant Front Office Manager 前厅副经理AM:Account Manager 客户经理营运经理:Operations Manager FO:Front Office 前厅 General Manager总经理 Director of Operations 运营总监 Finance财务部HR:Human Resources人力资源部S&M: Sales &Marketing Cater市场销售部HSKP: Housekeeping客房部FB:Food &Beverage 餐饮部 Maintenance 维保部GSM-Guest Service Manager 服务经理PA:Public Area一般特指公共区域保洁员;或者公共区域Last room availability的协约条款(LRA Clause)。
酒店常用的英语词汇
Hotel EnglishWords:make a reservation:预定register:登记、注册Room Reservation: 客房预订处Book : 预订 book a room/ book a ticket Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Triple room:三人间Standard room : 标准间Family suite: 家庭套房Deluxe suite : 豪华套房Presidential suite : 总统套房Double room with tiwn beds:有两张单人床的双人间Double bed:双人床Room change : 房价Special rate : 优惠价Service change: 效劳费Discount : 折扣 a 10 percent discount/offsuites: 套房How would you like to pay ? credit card or cash ?(您想怎么付款?)---Credit card: 信用卡---Cash : 现金Name tag : 标签,行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuables: 贵重物品Breakable : 易碎的Full name/complete name: 全名Fill in : 填写Nationality : 国籍Departure date : 离开日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary mail/bill:普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费的Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 号码本A long distance :长途A local call : 市内Extension : 分机Elevator/lift : 电梯left--leaveSupermarket : 超市Suite n. 套房Discount n. 折扣Reception desk n. 前台front desk Expense n. 花费、经费、费用Charge v. 收费/nList n. 表、目录、名单wine list 酒单, price list 价格单Rate n. ,汇率,等级Flight number n.飞行、航班号Conference n. 会议Check n. 支票Doorman n. 门卫人员Tag n. 标签Registration n. 登记、注册register .vReception ist n. 接待员artist, scienceBellman n. 应接员Recommend v. 推荐、介绍、建议Trunk n.行李箱〔卡车〕Baggage n.行李Cash n.现金、现款Credit n.信用贷款Lobby n.〔剧院、旅馆等的〕门廊、门厅Suitcase n.衣箱Cart n.小推车Entrance n.入口处出口exitAttendant n.侍者、效劳员,maid 女效劳员Timetable n.时刻表Elevator n.电梯Duty n.责任Service n.效劳Spacious a.广阔的、宽阔的space. placeSouvenir n.纪念品Restaurant n.饭店、餐馆Indoor a.室内的Salon n.沙龙、美容室Bill n.帐单Mini-bar n.〔宾馆客房的〕小冰箱Can n.听头、罐头a can of beerReceipt n.收到、收据、收条Apologize v.抱歉、谢罪Request n.& v.请求、要求Housekeeping department 房务部 Laundry n. do the laundry 洗衣服Coordinate v.协调Comfortable adj.舒适的Business repeat rate 回头客率Maid n 女效劳员Chamber maid 客房女效劳员Houseman n.杂务工doorman bellmanTrolley n.手推车cartTowel n.毛巾Shower n.淋浴take a shower洗澡When do you take a shower?---Twice a day/Once a week /Coin n.硬币Emergency n.紧急情况、突发事件Bar n.酒吧Cafeteria n.自助餐厅Coffee shop咖啡室Bartender n.酒保ID card n. 身份证Purchase n. 买、购置buyEarn v. 赚得、挣得earn moneyMedical a. 医学的、医疗的medical serviceExtinguisher n. 灭火器Alarm n. 警报、闹钟Exit n. 平安门Basement n. 地下室Shampoo n. 洗发水Soap n. 香皂Slipper n. 拖鞋Toothbrush n. 牙刷Toothpaste n. 牙膏Toothpick n. 牙签。
酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好!欢迎光顾诺威香卡国际酒店。
3.How may I help you ?请问有什么可以帮到您?4.May I know your name ,please ?请问贵姓?5、Do you have a reservation with us?请问您预订了房间了吗?6.I’ll check our room availability 我来查一下与否有空房间。
7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您估计住几天?11.May I see your passport ?我能看一下您旳护照吗?12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。
14.please pay RMB300 as deposit请支付300元作为押金。
15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款?钞票支付还是信用卡?16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。
酒店英语知识点总结
酒店英语知识点总结1. 预订和入住- 预订房间:make a reservation/book a room- 确认预订:confirm the reservation- 入住登记:check in- 退房:check out- 订房确认单:booking confirmation- 订金:deposit- 房卡:room key- 赠送的服务:complimentary services- 免费WiFi:free Wifi- 预付款:pre-payment- 房型选择:room selection2. 服务设施- 酒店大堂:hotel lobby- 行李服务:luggage service- 24小时前台服务:24-hour front desk service- 自助餐厅:buffet restaurant- 酒吧:bar- 中餐厅:Chinese restaurant- 游泳池:swimming pool- 按摩服务:massage service- 健身房:fitness center- 会议室:conference room- 商务中心:business center- 免费停车:free parking- 室外花园:outdoor garden- 游乐场:playground3.客房设施- 标准房间:standard room- 套房:suite- 单人间:single room- 双人间:double room- 电视:television- 免费饮料:complimentary drinks- 迷你吧:mini bar- 室内取暖/空调:room heating/air conditioning- 私人浴室:private bathroom- 免费洗漱用品:complimentary toiletries- 24小时客房服务:24-hour room service- 免费报纸:free newspaper- 公共电脑/打印服务:public computer/printing service - 浴袍和拖鞋:bathrobe and slippers4.用餐- 房间送餐:room service- 自助早餐:buffet breakfast- 午餐:lunch- 晚餐:dinner- 点菜:à la carte- 自助餐:buffet- 酒水:beverages- 特色菜肴:signature dishes- 饮食偏好:dietary preferences- 预订餐厅:book a table5.支付和结算- 结账:settle the bill- 支付方式:payment method- 现金支付:cash payment- 信用卡支付:credit card payment- 预付/押金:pre-pay/deposit- 发票:invoice- 账单:bill- 结算方式:settlement method- 优惠活动:promotion6.沟通与投诉- 表达需求:communicate needs- 投诉服务不满:complain about unsatisfactory service - 申请更换房间:request for a room change- 解决问题:resolve issues- 语言沟通:language communication- 翻译服务:translation service- 客户关怀:customer care- 满意度调查:satisfaction survey7.礼仪与礼貌- 接待礼仪:reception etiquette- 礼貌用语:polite phrases- 尊重个人隐私:respect personal privacy- 解决纠纷:resolve disputes- 提供帮助:offer assistance- 眼神交流:eye contact- 礼貌态度:polite attitude- 礼貌行为:polite behavior以上是酒店英语知识点的总结,希望对您有所帮助。
酒店常用英语口语带翻译50句
酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好,我能帮您吗?•Hello, welcome to our hotel. 您好,欢迎光临我们的酒店。
2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。
•Could you please fill out this registration form? 请您填写这张登记表好吗?3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305,位于三楼。
•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。
4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗?•The air conditioning is not working properly. 空调不太正常。
5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗?•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。
6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应?•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐,两人。
7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。
酒店常用英语
酒店常用英语酒店常用英语汇总1、Good morning(afternoon , evening) , sir(madam) 早上(下午、晚上)好,先生(夫人),酒店常用英语。
2、How do you do?您好!(初次见面)Glad to meet you .很高兴见到您。
3、How are you?您好吗?Fine , Thanks . And you ?很好,谢谢。
您好吗?4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆(餐厅、商店)来。
5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
(客人离店时)7、Have a good time!祝您过得愉快!电话用语:8、**hotel , front desk . Can I help you?**饭店,前厅。
您找谁?9、Sorry , I’ve dialed the wrong number .对不起,我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗?Speaking.我就是。
11、Sorry , he is not in at the moment .对不起,他现在不在。
Would you like to leave a message ?您要留口信吗?12、Pardon.对不起,请再说一遍,好吗?I beg your pardon.对不起,请再说一遍,好吗?祝贺语:13、Congratulations!祝贺您!14、Happy birthday!生日快乐!15、Happy new year!新年快乐!16、Merry Christmas!圣诞快乐!17、Have a nice holiday!假日快乐!18、Wish you every success!祝您成功!答谢和答应语:19、Thank you (very much) .谢谢您(非常感谢),其它英语《酒店常用英语》。
酒店常用英语汇总
酒店常用英语汇总English for Front OfficeDept. 前厅部常用英语1、 Good morning/ Good afternoon /Goodevening ! 早上好 / 下午好 / 晚上好 !2、 Welcome to Ravi Shinger InternationalHotel 下午好!欢迎光临诺威香卡国际酒店。
3、 How may I helpyou ? 请问有什么可以帮到您?4、 May I know yourname ,please ? 请问贵姓?5、 Do you have a reservation withus ?请问您预订了房间了吗?6、I ’ll check our roomavailability 我来查一下是否有空房间。
7、 Just amoment ,Please 请稍等8、 I'm sorry. We have no record of a booking in yourname. 对不起,我们没有以您的名义预订的房间记录。
9、 We have standard rooms, single rooms, Garden suite andpresidential suite. 我们有标间、单人间、花园套房及总统套房。
10、 How long do you plan tostay? 请问您预计住几天?11、 May I see yourpassport ? 我能看一下您的护照吗?12、 Your room charge for one night is RMB***,sir/madam. 先生 / 女士,您一晚的房费是*** 元13、 The room charge is include twobreakfast. 房价包含两份早餐。
14、 please pay RMB300 as deposit 请支付 300 元作为押金。
15、 How would you like to make the payment, in cash or by creditcard? 请问您打算如何付款?现金支付还是信用卡?16、 If you need the room service ,pleasedial8800. 如果您需要客房送餐,请拨8800.17、 We hope you enjoyed your stay . 希望您在这儿住的愉快。
酒店英语词汇大全
酒店英语词汇大全酒店英语是旅游业和酒店管理中必须掌握的一项技能,无论是酒店工作人员还是游客,都需要掌握一些基本的酒店英语词汇。
下面是一些酒店英语词汇的例子。
房间•Room(房间)•Suite(套房)•Single room(单人房间)•Double room(双人房间)•Twin room(双床房间)•Queen-size bed(大床)•King-size bed(特大床)•Extra bed(加床)•Pillow(枕头)•Bedding(床上用品)•Wardrobe(衣柜)•Hanger(衣架)•Desk(写字台)•Chair(椅子)•Lamp(台灯)•Telephone(电话)•Television(电视机)•Remote control(遥控器)•Air conditioning(空调)酒店服务•Reception(前台)•Receptionist(前台服务员)•Lobby(大厅)•Concierge(门房)•Housekeeping(客房服务)•Room service(客房送餐服务)•Bellboy(行李员)•Porter(门童)•Doorman(门卫)•Reservation(预订)•Check-in(入住)•Check-out(退房)•Key card(房卡)•Safe(保险箱)•Elevator(电梯)酒店设施•Restaurant(餐厅)•Bar(酒吧)•Swimming pool(游泳池)•Fitness center(健身房)•Massage(按摩)•Spa(水疗)•Sauna(桑拿)•Hot tub(热水浴缸)•Business center(商务中心)•Conference room(会议室)管理•Manager(经理)•Staff(工作人员)•Employee(员工)•Shift(班次)•Schedule(日程)•Training(培训)•Evaluation(评估)•Complaint(投诉)•Solution(解决方案)•Policy(政策)常用表达•Can I help you?(您需要帮忙吗?)•What’s your room number?(您的房间号码是多少?)•What’s the Wi-Fi password?(Wi-Fi密码是什么?)•Could you bring some extra towels?(请帮忙送些毛巾好吗?)•Is there a wake-up call service?(酒店有叫醒服务吗?)•I want to check out.(我要退房。
酒店专用术语
酒店专用术语(中英文)标准 Standard:(1) Accommodation (住宿):提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房):指两间房间近连在一起。
(3) Advanced Deposit (订金):客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment(预付金/押金):按照酒店财务规定和有关规定,前台服务员要求客人预先支付房费和不可预测费用的付费方式,如现金担保、信用卡预授权。
(5) Amenity(致意品):指酒店免费向住店客人提供的一些礼品,如水果、鲜花或饮品等。
(6) Arrival(到店):指客人入住酒店的抵店,如: Arrival Date。
(7) Average Room Rate(平均房价):指所有住房的平均价格,它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房):指为了把某间房能够保留下来,而提前把此房间在某日锁起来,使其在该时间段显示被占用,有利于控制房间的预售。
(9) Cancellation (取消):指客人取消订房。
(10)Check-In:指客人登记入住酒店,包括机场登机手续也是同样的叫法。
(11)Check-Out:指客人结账离开酒店。
(12)Complimentary(免费):指由总经理批准提供给某个客人的不需要收费的房间,即COMP。
(13)Confirmation (确认):指酒店发给订房客人的一种十分详细的订房书而协议,承认客人在将来的某一天有权居住在本酒店。
另,机票中的往返票,连程票,在中转途中要求做位置的Confirmation,否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房):指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价):指与酒店有协议而提供给公司的客人的房间价格,这类价格通常为特别价,且保密。
酒店宾馆常用英语口语及单词整理
酒店宾馆常用英语口语及单词整理1.Good morning,sir. 早上好,先生。
2.Welcome you back,sir. 欢迎您回来,先生。
3.Good evening,sir. 晚上好,先生。
4.Good night,madam. 晚安,夫人。
How are you?你好吗?Fine,thank you,and you?很好,谢谢,您呢?Fine,thanks. 很好,谢谢。
5.How do you do?您好?How do you do!您好!6.Welcome to our hotel. 欢迎光临我们饭店。
7.May you enjoy your stay in our hotel. 祝您住店期间愉快。
8.Hope you had a good trip. 希望您旅途愉快。
9.Hope you have a good journey. 祝您旅途愉快。
10.It’s nice to meet you,sir. 见到您很高兴,先生。
11.Pleasant to meet you,sir. My name is……见到您很高兴,先生。
我叫×××12.Good afternoon,madam. 中午好,太太。
13.Nice to see you again,madam. 很高兴又见到您,夫人。
14.Goodbye,thank you for coming. Please come again. 再见,感谢您光临,希望您再次光临。
15.Have a nice day. 祝您今天愉快。
16.Have a good evening. 祝您度过一个愉快的夜晚。
17.Have a good weekend. 祝您周末愉快。
18.Good night and have a good rest. 晚安,祝您休息好。
19.Thank you for waiting,sir. 谢谢您的等候,先生。
酒店常用英语汇总
酒店常用英语汇总一、预订酒店(Booking a Hotel)1.1 询问房间情况(Inquiring about Room Avlability)•Do you have any rooms avlable?•Is there a vacancy at your hotel?•What types of rooms do you have?•How much is a single/double room?1.2 询问价格和付款方式(Inquiring about Prices and Payment Methods)•How much does it cost per night?•Does the price include breakfast?•Are there any additional charges?•Do you accept credit cards?•Can I pay in cash?1.3 进行预订(Making a Reservation)•I would like to make a reservation.•I’d like to book a room for two nights.•Can I reserve a room for next week?•Is it possible to secure the reservation with a credit card?•Could you please send me a confirmation eml?二、办理入住手续(Checking In)2.1 预订确认(Confirming the Reservation)•I have a reservation under the name of [Your Name].•Could you please check if everything is in order?•I made a reservation for a single room.2.2 提供个人信息(Providing Personal Information)•Here is my passport/ID card.•I need to fill out a registration form.•Can I have a non-smoking room, please?•I prefer a room with a view.2.3 询问酒店设施(Inquiring about Hotel Facilities)•What time is breakfast served?•Is there a gym/pool in the hotel?•Can I use the Wi-Fi in my room?•Do you provide rport shuttle service?三、房间服务(Room Service)3.1 请求房间清洁服务(Requesting Room Cleaning Service)•Could you please clean my room?•Is it possible to have my room cleaned now?•I’d like fresh towels, please.3.2 请求额外的床上用品(Requesting Extra Bedding)•Can I have an extra pillow/blanket?•I need an extra set of towels.•May I have another duvet, please?3.3 呼叫前台(Calling the Reception)•Could you please connect me to the front desk?•I have a problem with the r conditioning in my room.•The TV in my room is not working.四、结账和退房(Checking Out)4.1 结账(Settling the Bill)•I would like to check out.•How much do I owe?•Can I pay in a different currency?•Could you please provide an itemized bill?4.2 验证房间状况(Verifying the Room Condition)•Could you please check the room to make sure everything is in order?•I didn’t consume anything from t he mini-bar.•There are no damages in the room.4.3 存放行李(Storing Luggage)•Can I leave my luggage here after checking out?•Is there a luggage storage service?•How long can you keep my luggage?以上为酒店常用英语汇总,涵盖了预订酒店、办理入住手续、房间服务以及结账和退房等方面的表达。
酒店常用英语词汇
酒店常用英语词汇
酒店常用英语词汇
在你入住酒店的时候,如果你的词汇库里有一些经常使用的`词汇,通常就能事半功倍了。
下面是酒店常用英语词汇,一起来学习下吧:
酒店常用英语词汇
ensuite 套房
family suite家庭套房
double room 双人房
advance deposit 定金
reservation 预订
registration 登记
rate sheet房价表
tariff 价目表
cancellation 取消预定
imperial suite 皇室套房
presidential suite 总统套房
suite deluxe高级套房
junior suite 简单套房
mini suite 小型套房
honeymoon suite 蜜月套房
penthouse suite 阁楼套房
unmade room 未清扫房
on change 待清扫房
valuables贵重品
porter 行李员
luggage/baggage行李
registered/checked luggage 托运行李
light luggage 轻便行李
baggage elevator 行李电梯
baggage receipt 行李收据trolley 手推车
storage room 行李仓briefcase 公文包
suit bag 衣服袋travelling bag 旅行袋shoulder bag 背包
trunk 大衣箱
suitcase 手提箱
name tag 标有姓名的标签。
酒店行业中常用的专业英语词汇
酒店行业中常用的专业英语词汇I. 客房和设施A. 房间类型1. 标准间1)Standard Room - 标准间2)Single Room - 单人间3)Double Room - 双人间4)Twin Room - 双床间5)Queen Room - 大床间(通常指一张较大的床)6)King Room - 大床间(通常指一张特大号床)7)Room Amenities - 房间设施8)Bedding - 床上用品9)Ensuite Bathroom - 套间浴室10)Air Conditioning - 空调11)Heating - 暖气12)Television - 电视13)Mini Fridge - 小冰箱14)Desk - 书桌15)Chair - 椅子16)Wardrobe - 衣柜17)Luggage Rack - 行李架18)Room Service - 客房服务19)Housekeeping - 客房服务20)Wi-Fi Access - Wi-Fi接入2. 豪华间1)Luxury Room - 豪华间2)Deluxe Room - 豪华间3)Premium Room - 高级豪华间4)Executive Room - 行政豪华间5)Superior Room - 高级豪华间6)Luxury Suite - 豪华套房7)Executive Suite - 行政套房8)Presidential Suite - 总统套房9)Penthouse Suite - 阁楼套房10)Royal Suite - 皇家套房11)Grand Suite - 大套房12)Exclusive Suite - 独享套房13)Signature Suite - 特色套房14)Opulent Room - 奢华间15)Premier Room - 高级豪华间16)Luxury Room Amenities - 豪华间设施17)Luxury Room Features - 豪华间特色18)Luxury Room Decor - 豪华间装饰19)Luxury Room Service - 豪华间服务20)Luxury Room Experience - 豪华间体验3. 套房1)Suite - 套房2)Luxury Suite - 豪华套房3)Executive Suite - 行政套房4)Presidential Suite - 总统套房5)Penthouse Suite - 阁楼套房6)Royal Suite - 皇家套房7)Grand Suite - 大套房8)Junior Suite - 小型套房9)Family Suite - 家庭套房10)Duplex Suite - 复式套房11)Adjoining Suite - 相邻套房12)Connecting Suite - 连通套房13)Corner Suite - 角落套房14)Honeymoon Suite - 蜜月套房15)Signature Suite - 特色套房16)VIP Suite - VIP套房17)Exclusive Suite - 独享套房18)Spa Suite - 水疗套房19)Hospitality Suite - 欢迎套房20)Accessible Suite - 无障碍套房3. 单人间1)Single Room - 单人间2)Standard Single Room - 标准单人间3)Deluxe Single Room - 豪华单人间4)Superior Single Room - 高级单人间5)Executive Single Room - 行政单人间6)Premium Single Room - 高级单人间7)Single Occupancy - 单人入住8)Single Bed - 单人床9)Single Use - 单人使用10)Single Rate - 单人价11)Single Supplement - 单人附加费12)Single Room Reservation - 单人间预订13)Single Room Availability - 单人间可用性14)Single Room Request - 单人间要求15)Single Room Booking - 单人间预订16)Single Room Discount - 单人间折扣18)Single Room Configuration - 单人间布局19)Single Room Occupancy Rate - 单人间入住率20)Single Room Policy - 单人间政策4. 双人间1)Double Room - 双人间2)Twin Room - 双床间3)Queen Room - 大床间(通常指一张较大的床)4)King Room - 大床间(通常指一张特大号床)5)Standard Double Room - 标准双人间6)Deluxe Double Room - 豪华双人间7)Superior Double Room - 高级双人间8)Executive Double Room - 行政双人间9)Premium Double Room - 高级双人间10)Double Occupancy - 双人入住11)Double Bed - 双人床12)Double Use - 双人使用13)Double Rate - 双人价14)Double Supplement - 双人附加费15)Double Room Reservation - 双人间预订16)Double Room Availability - 双人间可用性18)Double Room Booking - 双人间预订19)Double Room Discount - 双人间折扣20)Double Room Amenities - 双人间设施B. 房间设施1. 床铺1)Bed - 床2)Single Bed - 单人床3)Double Bed - 双人床4)Twin Beds - 双床5)Queen Bed - 大床(通常指一张较大的床)6)King Bed - 大床(通常指一张特大号床)7)Bunk Bed - 双层床8)Trundle Bed - 拉床9)Murphy Bed - 墙床(可折叠收起的床)10)Sofa Bed - 沙发床11)Day Bed - 单人沙发床12)Futon Bed - 布团床(日式折叠床)13)Canopy Bed - 帷幔床14)Four-Poster Bed - 四柱床15)Platform Bed - 平台床16)Sleigh Bed - 雪橇床17)Adjustable Bed - 可调节床18)Hospital Bed - 医院床19)Cot - 小床(婴儿床)20)Air Mattress - 充气床垫2. 浴室1)Bathroom - 浴室2)Ensuite Bathroom - 套间浴室(即客房内部的私人浴室)3)Shower - 淋浴4)Bathtub - 浴缸5)Toilet - 厕所6)Sink - 洗手盆7)Mirror - 镜子8)Towel - 毛巾9)Toiletries - 洗浴用品10)Shampoo - 洗发水11)Conditioner - 护发素12)Body Wash - 沐浴露13)Soap - 香皂14)Toilet Paper - 厕纸15)Hair Dryer - 吹风机16)Bathrobe - 浴袍17)Slippers - 拖鞋18)Scale - 体重秤19)Bidet - 洗净器20)Towel Rack - 毛巾架3. 电视和娱乐设施1)Television (TV) - 电视2)Flat-Screen TV - 平板电视3)Smart TV - 智能电视4)Cable TV - 有线电视5)Satellite TV - 卫星电视6)Streaming Services - 流媒体服务7)Blu-ray Player - 蓝光播放机8)Gaming Console - 游戏机9)Video Games - 电子游戏10)Game Controller - 游戏手柄11)Board Games - 桌游12)Card Games - 纸牌游戏13)Books - 书籍14)Magazines - 杂志15)Music Player - 音乐播放器1)Air Conditioning (AC) - 空调2)Central Air Conditioning - 中央空调3)Room Air Conditioner - 房间空调4)HVAC System - 暖通空调系统5)Thermostat - 恒温器6)Cooling System - 冷却系统7)Heating, Ventilation, and Air Conditioning (HVAC) - 供暖、通风和空调系统8)Air Handler - 空气处理器9)Condenser Unit - 冷凝器单元10)Evaporator Coil - 蒸发器盘管11)Compressor - 压缩机12)Refrigerant - 制冷剂13)Ductwork - 风管系统14)Air Filter - 空气过滤器15)Ventilation Fan - 通风扇16)Air Duct - 风道17)Cooling Tower - 冷却塔18)Heat Pump - 热泵19)Chiller - 冷水机组20)Air Quality Control - 空气质量控制1)Heating - 暖气2)Central Heating - 中央供暖3)Room Heater - 房间加热器4)Radiator - 散热器5)Boiler - 锅炉6)Heat Pump - 热泵7)Baseboard Heater - 地板加热器8)Electric Heater - 电暖器9)Thermostat - 恒温器10)Heat Exchanger - 热交换器11)Furnace - 熔炉12)Hydronic Heating - 水暖供暖13)Underfloor Heating - 地暖14)Heat Vent - 暖气通风口15)Ductwork - 供暖管道16)Hot Water Radiator - 热水散热器17)Central Boiler System - 中央锅炉系统18)Gas Heater - 燃气加热器19)Heat Control System - 供暖控制系统20)Heat Recovery Ventilation (HRV) - 热回收通风C. 酒店设施1. 大堂1)Lobby - 大堂2)Reception Area - 接待区3)Front Desk - 前台4)Concierge Desk - 礼宾台5)Bell Desk - 行李服务台6)Check-in Counter - 办理入住手续柜台7)Check-out Counter - 办理退房手续柜台8)Guest Services - 客户服务9)Information Desk - 信息咨询台10)Waiting Area - 候客区11)Seating Area - 座位区12)Lobby Lounge - 大堂休息区13)Business Center - 商务中心14)Wi-Fi Zone - Wi-Fi 区域15)Meeting Point - 集合点16)Concierge Services - 礼宾服务17)Valet Service - 代客泊车服务18)Porter - 行李员19)Hotel Lobby Bar - 酒店大堂酒吧20)Decor - 装饰风格2. 接待处1)Front Desk - 前台2)Reception Desk - 接待处3)Check-in Counter - 办理入住手续柜台4)Check-out Counter - 办理退房手续柜台5)Guest Services Desk - 客户服务柜台6)Concierge Desk - 礼宾台7)Information Desk - 信息咨询台8)Reservation Desk - 预订台9)Guest Relations Desk - 客户关系柜台10)Key Card Issuance - 发卡处11)Bell Desk - 行李服务台12)Valet Desk - 代客泊车服务台13)Lost and Found - 失物招领处14)Business Center - 商务中心15)Tour Desk - 旅游咨询处16)Currency Exchange - 货币兑换处17)Complaints Desk - 投诉处18)Feedback Counter - 反馈柜台19)VIP Check-in Counter - VIP办理入住手续柜台20)Express Check-out - 快速退房服务3. 餐厅1)Restaurant - 餐厅2)Fine Dining Restaurant - 高级餐厅3)Casual Dining Restaurant - 休闲餐厅4)Buffet - 自助餐5)Café - 咖啡厅6)Bar - 酒吧7)Lounge - 休息厅8)Dining Area - 就餐区9)Private Dining Room - 私人包厢10)Outdoor Dining - 户外用餐11)Kitchen - 厨房12)Chef - 厨师13)Sous Chef - 副厨师14)Cook - 烹饪员15)Waiter/Waitress - 服务员16)Host/Hostess - 主持人/女主持人17)Menu - 菜单18)Wine List - 酒单19)Table Setting - 桌面布置1)Bar - 酒吧2)Lounge Bar - 休息厅酒吧3)Cocktail Bar - 鸡尾酒吧4)Pub - 酒吧5)Sports Bar - 运动酒吧6)Wine Bar - 葡萄酒吧7)Beer Bar - 啤酒吧8)Pool Bar - 游泳池酒吧9)Rooftop Bar - 屋顶酒吧10)Whiskey Bar - 威士忌酒吧11)Champagne Bar - 香槟酒吧12)Bar Counter - 酒吧柜台13)Bartender - 调酒师14)Barback - 酒吧助理15)Bar Stool - 酒吧高脚凳16)Bar Menu - 酒吧菜单17)Happy Hour - 欢乐时光18)Last Call - 最后呼叫19)Drink Specials - 特色饮品20)Bar Tab - 酒吧账单1)Swimming Pool - 游泳池2)Outdoor Pool - 室外游泳池3)Indoor Pool - 室内游泳池4)Lap Pool - 游泳池5)Kiddie Pool - 儿童游泳池6)Hot Tub/ Jacuzzi - 按摩浴缸/水疗浴缸7)Poolside - 游泳池旁8)Pool Deck - 游泳池平台9)Pool Bar - 游泳池酒吧10)Pool Towel - 游泳池毛巾11)Poolside Lounge Chairs - 游泳池边的躺椅12)Pool Maintenance - 游泳池维护13)Pool Rules - 游泳池规定14)Pool Lifeguard - 游泳池救生员15)Pool Temperature - 游泳池水温16)Pool Depth - 游泳池深度17)Pool Float - 游泳池浮板18)Pool Fence - 游泳池围栏19)Pool Pump - 游泳池水泵20)Poolside Service - 游泳池边的服务6. 健身房1)Fitness Center/Gym - 健身中心/健身房2)Gym Equipment - 健身器材3)Treadmill - 跑步机4)Elliptical Trainer - 椭圆机5)Stationary Bike - 动感单车6)Weightlifting Area - 举重区7)Free Weights - 自由重量器械8)Resistance Machines - 阻力器械9)Exercise Mat - 运动垫10)Stretching Area - 拉伸区11)Fitness Class - 健身课程12)Personal Trainer - 私人教练13)Fitness Assessment - 健身评估14)Locker Room - 更衣室15)Shower Facilities - 淋浴设施16)Towel Service - 毛巾服务17)Hydration Station - 补水站18)Fitness Schedule - 健身课程表19)Fitness Membership - 健身会员资格20)Fitness Center Policies - 健身中心规定1)Conference Room - 会议室2)Meeting Room - 会议室3)Boardroom - 董事会议室4)Function Room - 多功能厅5)Seminar Room - 研讨会室6)Training Room - 培训室7)Auditorium - 礼堂8)Banquet Hall - 宴会厅9)Exhibition Hall - 展览厅10)Breakout Room - 分组会议室11)Conference Facilities - 会议设施12)Audio-Visual Equipment - 音视频设备13)Projector - 投影仪14)Screen - 屏幕15)Microphone - 麦克风16)Podium - 讲台17)Whiteboard/Flipchart - 白板/翻页板18)Conference Call - 电话会议19)Catering Service - 餐饮服务20)Meeting Planner/Coordinator - 会议策划/协调人1)Banquet Hall - 宴会厅2)Ballroom - 舞厅3)Function Hall - 多功能厅4)Event Hall - 活动厅5)Reception Hall - 接待厅6)Dining Hall - 餐厅7)Grand Hall - 大厅8)Social Hall - 社交厅9)Wedding Venue - 婚礼场地10)Gala Venue - 庆典场地11)Conference Hall - 会议厅12)Exhibition Hall - 展览厅13)Meeting Space - 会议空间14)Party Room - 派对厅15)Cocktail Lounge - 鸡尾酒休息室16)Function Room - 功能室17)VIP Lounge - 贵宾休息室18)Venue Rental - 场地租赁19)Hall Decoration - 大厅装饰20)Catering Service - 餐饮服务II. 酒店服务A. 预订和登记入住1. 预订房间1)Room Reservation - 房间预订2)Booking - 预订3)Reservation Confirmation - 预订确认4)Check-in - 入住5)Check-out - 退房6)Room Type - 房间类型7)Room Category - 房间类别8)Room Rate - 房价9)Room Availability - 房间可用性10)Room Inventory - 房间库存11)Occupancy - 入住率12)No-show - 未到13)Cancellation Policy - 取消政策14)Early Check-in - 提前入住15)Late Check-out - 延迟退房16)Reservation System - 预订系统17)Booking Engine - 预订引擎18)Booking Confirmation Number - 预订确认号19)Group Booking - 团体预订20)Waitlist - 候补名单2. 入住登记1)Check-in - 入住2)Guest Registration - 客人登记3)Guest Check-in - 客人入住登记4)Registration Card/ Form - 登记卡/表格5)Identification - 身份证明6)Passport - 护照7)Driver's License - 驾驶证8)ID Card - 身份证9)Room Assignment - 房间分配10)Key Card/Room Key - 门卡/房间钥匙11)Welcome Package - 欢迎礼包12)Check-in Time - 入住时间13)Late Arrival - 晚到14)Early Arrival - 早到15)Express Check-in - 快速入住16)Front Desk - 前台17)Concierge Desk - 礼宾台18)Bellboy/Porter - 行李员/门童19)Room Inspection - 房间检查20)Check-in Procedure - 入住流程3. 结账1)Check-out - 退房2)Billing - 结账3)Payment - 付款4)Invoice - 发票5)Final Bill - 最终账单6)Settlement - 结算7)Payment Method - 付款方式8)Credit Card - 信用卡9)Debit Card - 借记卡10)Cash Payment - 现金支付11)Room Charge - 房费12)Additional Charges - 附加费用13)Incidental Charges - 杂费14)Mini Bar Charges - 迷你吧费用15)Telephone Charges - 电话费用16)Internet Charges - 上网费用17)Discounts - 折扣18)Receipt - 收据19)Refund - 退款20)Payment Confirmation - 付款确认B. 客房服务1. 房间清洁1)Housekeeping - 客房服务2)Room Cleaning - 房间清洁3)Housekeeper - 客房服务员4)Housekeeping Supervisor - 客房服务主管5)Cleaning Schedule - 清洁计划6)Cleaning Checklist - 清洁检查表7)Housekeeping Staff - 客房服务人员8)Turn Down Service - 整理服务9)Bed Making - 整理床铺10)Vacuuming - 吸尘11)Dusting - 擦拭灰尘12)Mopping - 拖地13)Trash Removal - 垃圾清理14)Linen Change - 更换床上用品15)Towel Replacement - 更换毛巾16)Toiletry Restocking - 补充洗漱用品17)Room Inspection - 房间检查18)Deep Cleaning - 深度清洁19)Sanitization - 消毒20)Cleaning Supplies - 清洁用品2. 补给品1)Amenities - 便利设施2)Toiletries - 洗漱用品3)Guest Supplies - 客房用品4)Complimentary Items - 免费用品5)Hotel Amenities - 酒店设施6)In-room Amenities - 客房设施7)Shampoo - 洗发水8)Conditioner - 护发素9)Body Wash - 沐浴露10)Soap - 香皂11)Lotion - 乳液12)Toothpaste - 牙膏13)Toothbrush - 牙刷14)Shower Cap - 浴帽15)Razor - 剃须刀16)Shaving Cream - 剃须膏17)Hairdryer - 吹风机18)Coffee/Tea Supplies - 咖啡/茶供应品19)Bottled Water - 瓶装水20)Snack Basket - 小吃篮3. 服务员1)Waiter/Waitress - 服务员2)Server - (美式英语) 服务员3)Host/Hostess - 主人/女主人4)Bartender - 调酒师5)Barista - 咖啡师6)Concierge - 礼宾员7)Bellhop/Porter - 行李员/门童8)Room Attendant - 房间服务员9)Housekeeper - 客房服务员10)Housekeeping Supervisor - 客房服务主管11)Housekeeping Manager - 客房服务经理12)Front Desk Clerk/Agent - 前台接待员/代理13)Receptionist - 接待员14)Doorman - 门童15)Valet - 代客泊车员16)Porter - 行李员17)Room Service Attendant - 客房服务员18)Sommelier - 品酒师19)Catering Staff - 餐饮服务人员C. 餐饮服务1. 早餐1)Breakfast - 早餐2)Buffet Breakfast - 自助早餐3)Continental Breakfast - 欧式早餐4)Full English Breakfast - 英式丰盛早餐5)American Breakfast - 美式早餐6)Brunch - 早午餐7)Breakfast Menu - 早餐菜单8)Breakfast Bar - 早餐吧台9)Breakfast Service - 早餐服务10)Breakfast Buffet Spread - 早餐自助餐11)Breakfast Selection - 早餐选择12)Continental Buffet - 欧式自助餐13)Hot Breakfast Items - 热食早餐项目14)Cold Breakfast Items - 冷食早餐项目15)Healthy Breakfast Options - 健康早餐选择16)Grab-and-Go Breakfast - 随取随走早餐17)Breakfast Hours - 早餐时间18)Breakfast Attendant - 早餐服务员19)Breakfast Specials - 早餐特色菜20)Breakfast Package - 早餐套餐2. 午餐1)Lunch - 午餐2)Lunch Menu - 午餐菜单3)Lunch Specials - 午餐特色菜4)Business Lunch - 商务午餐5)Set Lunch - 套餐午餐6)Buffet Lunch - 自助午餐7)Express Lunch - 快捷午餐8)Working Lunch - 工作午餐9)Lunch Hour - 午餐时间10)Lunch Break - 午餐休息时间11)Lunch Service - 午餐服务12)Lunch Reservation - 午餐预订13)Lunch Meeting - 午餐会议14)Takeout Lunch - 外卖午餐15)Lunch Buffet Spread - 午餐自助餐16)Healthy Lunch Options - 健康午餐选择17)Chef's Special Lunch - 主厨特色午餐18)Daily Lunch Special - 每日午餐特价菜19)Lunch Combo - 午餐套餐3. 晚餐1)Dinner - 晚餐2)Dinner Menu - 晚餐菜单3)Dinner Specials - 晚餐特色菜4)À la carte Dinner - 单点晚餐5)Fine Dining - 高档餐饮6)Gourmet Dinner - 美味晚餐7)Formal Dinner - 正式晚餐8)Casual Dinner - 休闲晚餐9)Dinner Service - 晚餐服务10)Dinner Reservation - 晚餐预订11)Dinner Buffet - 晚餐自助餐12)Chef's Dinner Special - 主厨晚餐特色菜13)Candlelit Dinner - 烛光晚餐14)Family Dinner - 家庭晚餐15)Private Dinner - 私人晚餐16)Themed Dinner - 主题晚餐17)Three-course Dinner - 三道菜晚餐18)Dinner Entertainment - 晚餐娱乐节目4. 自助餐1)Buffet - 自助餐2)Buffet Spread - 自助餐品种3)Buffet Table - 自助餐桌4)Buffet Service - 自助餐服务5)Buffet Area - 自助餐区域6)Buffet Counter - 自助餐柜台7)Buffet Menu - 自助餐菜单8)Buffet Breakfast - 自助早餐9)Buffet Lunch - 自助午餐10)Buffet Dinner - 自助晚餐11)Buffet Catering - 自助餐餐饮服务12)Buffet Selection - 自助餐选择13)Buffet Setup - 自助餐布置14)Buffet Attendant - 自助餐服务员15)Buffet Price - 自助餐价格16)Buffet Style - 自助餐风格17)Buffet Spread Layout - 自助餐摆放布局18)Buffet Station - 自助餐工作台19)Buffet Hours - 自助餐时间5. 客房送餐服务1)Room Service - 客房送餐服务2)In-Room Dining - 房内用餐服务3)Dining in the Room - 房内就餐4)Room Service Menu - 客房送餐菜单5)Room Service Hours - 客房送餐时间6)Room Service Charge - 客房送餐费用7)Room Service Order - 客房送餐订单8)Room Service Attendant - 客房送餐服务员9)Room Service Tray - 客房送餐托盘10)Room Service Etiquette - 客房送餐礼仪11)Room Service Breakfast - 客房送餐早餐12)Room Service Lunch - 客房送餐午餐13)Room Service Dinner - 客房送餐晚餐14)Late Night Room Service - 夜间客房送餐服务15)Special Requests for Room Service - 客房送餐特殊要求16)Room Service Wait Time - 客房送餐等待时间17)Room Service Tip - 客房送餐小费18)Room Service Delivery - 客房送餐送达19)Room Service Beverage - 客房送餐饮品20)Room Service Amenities - 客房送餐设施。
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酒店常用英语总结Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B: bed and breakfast 家庭式酒店(含早餐的酒店)Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite (room)公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待I will leave a message to the ~.(a girl in who works in front desk) Reception/Front desk 前台Coach 旅游大巴(a bus used for travel)Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房叮叮小文库Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant; Financial Controller 酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位:Materials Manager物料经理Western-Style Restaurant Manager叮叮小文库西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager 中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员客房预定 room reservation 客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite 普通套房junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south 公寓套房studio room连通房connecting room 相通房adjoining room没有按预定抵店 no show确认信 letter of confirmation 服务费 service charge额外费用extra charge全价full price班车shuttle bus折扣价 discounted price标准价 rack rate优惠价 special price免费complimentary rate 特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacantroom取消cancel/cancellation 更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece ofbaggage/luggage背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱 luggage trunk送行李send up填写fill out名牌name tag夜床服务turn—down service 打扫房间make up稍稍整理tidy up洗衣项目 laundry items加快服务express service核对check 包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔叮叮小文库shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底,层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼,(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼,(美)二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting room 起居室voltage 电压floor 楼层,地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器叮叮小文库酒店前台用语:market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票叮叮小文库accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类:Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门:电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department 预订部Reservation Department 客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他:Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶叮叮小文库CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。