【标准答案】-管理英语4-本科-2019年1月-国家开放大学2018年秋季学期期末统一考试
国家开发大学管理英语4
国家开发大学管理英语4Unit 1 Management Functionsunit 1阅读1视频，Planning means making plans for a company, it does not involve any adjustment about previous plans. 错unit 1阅读2视频，What should leaders pay attention to if they were to create a healthy atmosphere in an organization? ca. They should pay attention to employees’ overusing of drugs.b. They should pay attention to employees’ health conditions.c. They should pay attention to employees’ emotion status.Unit 2 Communication Skillsunit 2阅读1视频，What does ‘be visible’ mean according to the passage? aa. Have substantial connections with employees.b. Greet stakeholders face to face.c. Interact with people electronically.unit 2阅读2视频，If demand is decreasing, allocative communication failure will result in overstocking and understaffing. 错Unit 3 Team Workunit 3阅读1视频，All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed. 对unit 3阅读2视频，What is the traditional team building closely related to?a. Forming teams to solve real problems.b. Playing games and attending seminars together.c. Holding department meetings.Unit 4 Staff Motivationunit 4阅读1视频How does Google motivate its employees?a. Offering entertaining equipment in the employees' office.b. Providing a friendly work culture in the company.c. Promoting the employees to higher job positions.unit 4阅读2视频A good CEO should find the root of the problem and figure out how to fix it with his executive board and even the whole company. 对Unit 5 Performance Evaluationunit 5阅读1视频If an enterprise uses performance management processes, it can be betterplaced to meet competitive challenges. 对unit 5阅读2视频Getting a bad performance review is the end of the world. 错Unit 6 Change Adjustmentunit 6阅读1视频The word “change” is the essence of what i s happening in the world today. 对unit 6阅读2视频What is NOT Jack Welch’s suggestion for leaders?ba. Sharing values of the companyb. Punishing complaints of customersc. Achieving resultsUnit 7 Workplace Culturesunit 7阅读1视频，The third function of organizational culture is to help make employees__ b __a. more obedient in their behaviorsb. more committed to the organizationc. more creative in their workunit 7阅读2视频，For a workplace culture to be positive, the direction and actions of the business must ___ b ____.a. be different from the core values of the employeesb. be in agreement with the core values of the employeesc. exclude the core values of the employees and their familiesUnit 8 Winning Strategiesunit 8阅读1视频，A good strategy is likely to fall apart without the input and feedback of the people responsible for executing the strategy. 对unit 8阅读2视频，How does 3M create its innovation culture? aa. Define jobs around innovation.b. Recognize innovation in every part of the company.c. Put innovation at the heart of strategy.Units 1-3 形考作业1（计分）1.—____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.a. Are you able tob. What would youc. Will you2.—How can you explain the latest situation?—____________________,I know it is all my fault.a. I'm afraidb.Sorryc. Excuse m3.—How did your meeting go yesterday?— ____________________actually, it was really frustrating.a. Nothing specialb. Very goodc. Not so good4.— I think things have been a bit difficult for us the last couple of months. —__________. We've been working hard, but still getting behind.a. I don’t think sob. You're rightc. I'm afraid5.— Could you give us a speech on management functions some day this week? —________________.a. That'a good ideab. No, I already have plansc. I'd love to, but I'm busy this week6.— We could let some of the staff work from home.________________?— That's a good idea.a. What do you think of itb. Is there anything elsec. Do you have any good ideas7.— Will you help me arrange a meeting with Mr. Brown, please?—_____________a. No, I can't.b. Sorry I can't. I have to finish my project right now.c. No, no way.8.— I am sorry for what I have said to you.—_____________a. No problem.b. Don't think any more about it.c. I'm sure about that.9.— Could I borrow your iPad for a few hours?—_____________a. Sure, here you are. Enjoy your time.b. It doesn't matter.c. Yes, you can.10.— What are your teammates like?—_____________a. They are all good friends.b. They are all warmhearted and helpful.c. They all like sports and games.11.______ his anger the employees called him Mr. Thunder, but they loved him.a. In spite ofb. Due toc. Because12.Supervisors should ______ their employees in two-way communication so that understanding takes place.a. engageb. enablec. encourage13.______ employees keep leaving and joining the company, they also retire from time to time leaving empty places in various positions.a. Althoughb. Ifc. As14.The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.a. indicateb. interruptc. imply15.In the 1950’s, management textbooks began to incorporate some of Fayol’s ideas ______ their content.a. intob. ofc. /16.Would you ______ her novels as serious literature or mere entertainment?a. mistakeb. classifyc. distinguish17.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.a. /b. thatc. those18.If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.a. is sufferingb. is going to sufferc. has been suffering19.What you need to do is to keep things short and sweet, just the ______.a. highlightsb. questionsc. topics20.I think the primary ______factor is there's been so much absence lately.a. affectingb. contributingc. causing21.He's left now, but productivity hasn't ______that much.a. carried onb. picked upc. caught up22.The most important thing is to clarify _____ you want to say.a. whatb. whichc. that23.Regular and concrete feedback is important ______ who is not performing up to her potential.a. when dealt with a workerb. when dealing with a workerc. when to deal with a worker24. I like to think ______. I am always the one finding new ways to a situation or challenge.a. inside of the boxb. outside of the boxc. of the box25.I believe that I have a lot to contribute ___ to ___ a team environment, and am comfortable in both leadership and player roles.a. forb. withc. to26.Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.a. viewedb. treatedc. known27.I have been very lucky to have had ______ managers during my career so far.a. terribleb. terrifyingc. terrific28. How do you get your members to ______ as a team?a. pull apartb. pull togetherc. pull up29.The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.a. thatb. whichc. in which30.If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.a. can getb. have gotc. getUnits 1-3 形考作业1（计分）(2)1.—_____________— I'd like to have this film developed.a. What do you want?b. May I help you?c. What's it?2.Middle managers directly lied______ top management.a. fearingb. aboutc. to3.While modest fear might be healthy for motivation, ______ it can be like overusinga drug, which risks generating harmful side effects.a. abusingb. abusec. abused4.As I see it, you should manage—coordinate—the project and bring ______ the teams needed to complete it successfully.a. togetherb. inc. on5.______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.a. Do not onlyb. Not only doc. Not only6.In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.a. whereb. whilec. when7.When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”a. wasb. hadc. have8. A facility enabling participants in distant locations to _____ a conference electronically.a. attendb. take part inc. joined9.The travelers were not aware _______ the danger ahead.a. withb. forc. of10.All of the tables and chairs ____________ away.a. had been storedb. storedc. had stored11.He ______ more than 5000 English words when he entered the university.a. has learnedb. had learnedc. would have learned12. ______ yesterday, I would have asked him not to do that.a. If he had comeb. If he camec. Has he came13.The police are________ the two missing children.a. looking forb. looking outc. looking after14.Sometimes, members of teams create obstacles by_______ solely their own pursuits and goals.a. focusing tob. focusedc. focusing on15.— Will you go on a picnic with us tomorrow?—____________________.a. I'm afraid I have no ideab. Sorry, I have an appointment with Dr. Brownc. Yes, but I'll have English classes16. — This project is too big for me to finish on time.—________________.a. Please do me a favorb. That is a daydreamc. I'll give you a hand17. AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.a. more likeb. more unlikelyc. more likely18.He must answer the question ______ he agrees with it or not.a. ifb. whetherc. which19.Domestic-made TV sets are not ______ imported ones at all.a. more inferior thanb. inferior thanc. inferior to20.I have no idea______ you mean.a. howb. whatc. that21.Who was ______ the meeting？a. leadingb. chargingc. chairing22.Every time I tried to say something, he would ______ to something else.a. move offb. move overc. move on23.Ineffective communication can be ______.a. destroyedb. damagedc. disastrous24.The majority of these team challenges ______ anywhere.a. can deliverb. are deliveredc. can be delivered25. In high school, I am equally comfortable______as a member of a team and independently.a. to workb. workingc. work26.We’ve asked the stand designers we used before to ____ up with some designs for us.a. hurryb. comec. get27.It is often the fact ____ the team members haven't agreed on how they will delivera product or service.a. thatb. whichc. why28.— If you can't say what you've come to say at the meeting, what's the point?—____________________,but I think you might need to change your approach somewhat.a. I know thatb. I am not surec. I can see that29.He could not ______ his foolish mistake.a. accountb. accountsc. account for30.It’s about my new role as project coordinator that I’m taking ______.a. onb. off31.The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.a. thoseb. thesec. which32.can grasp and act upon.a. whenb. whoc. that33.We are interested in the weather because it ______ us so directly — what we wear, what we do, and even how we feel.a. affectsb. effectsc. benefits34.If there is friction between team members，examine the work processes they mutually own.-----which one can replace the underlined word?a. currentlyb. collectivelyc. simply35.Along the dusty road ______ a group of tourists.a. to comeb. Comingc. cameUnits 4-6 形考作业2（计分） (1)1.— You'd better not push yourself too hard. You can ask the team and listen. — __________a. You are right.b. No, we can't do that.c. I think it will kill our time.2.— Do you mind if I use vouchers to spend in a restaurant?— __________a. Not at all. Go ahead.b. Yes, please.c. No, thank you.3.— __________— You might as well write a thanks-note.a. Could you suggest some ways of the rewards?b. How do you like the rewards?c. What do you do with the rewards?4.— I think I have made a great mistake.— ____________a. I don't think so. It's really terrible.b. I don't think so. You really made an error.c. I don't think so. It's not your fault.5.— Over-the-top? You mean…— ____________a. Thanks a lot.b. Well, sometimes your co-workers feel that you are too loud.c. No, I don't.6.— Why didn't you come to my birthday party yesterday?— ____________a. Excuse me, my friend sent me a flower.b. Fine, I never go to birthday parties.c. Sorry, but my wife had a car accident.7.— Do you know where I can repair my motorcar?— ____________a. You drive too fast to damage it.b. It's cheap to repair a motorcar.c. Around the street corner.8.— Don't worry, Mum. The doctor said it was only a common cold.— ________ ! I'll tell Dad there's nothing serious.a. What a reliefb. How surprisingc. I'm so sorry9.—I'm going to Beijing for a few days.— _______. I wish I could go with you.a. I really envy youb. Forget itc. It doesn't matter10.— If you don't believe in yourself, no one else will.— _____. Confidence is really important.a. That's not the pointb. I don't think soc. I couldn't agree morepanies are ______ interested in your soft skills ______ they are in your hard skills.a. so… that…b. as…as…c. not…until…12.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.a. likeb. as ifc. even if13.All the team members tried their best. We lost the game, _________.a. thereforeb. howeverc. since14.The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.a. excellentb. excelsc. exceeds15.______ clearly communicate with and actively listen to employees is essential to improve their performance.a. Being ableb. Being able toc. Be able to16.I think a big part of it is ______ we know how to have fun on the job.a. whyb. thatc. which17. Self-esteem needs might include the ______ from a workplace.a. rewardedb. rewardsc. rewarded18.______ the job, employers don't want to hire people who are difficult to get along with.a. Regardlessb. Regardless ofc. Despite of19.At a rough ________, we will take another four weeks to finish this plan.a. valueb. estimatec. account20.The workmen want to ________ the number of working hours and to increase pay.a. deleteb. depressc. decrease21.Linda walked at the head, ________ by her colleagues.a. followedb. to followc. following22.A child's character is greatly influenced by his home ________.a. environmentb. situationc. case23.Wendy suggests that we ________ tomorrow.a. should gob. shall goc. will go24.Good work ________ good pay.a. deservesb. desertsc. requests25.Please ask the solicitor what his ________ would be to take the case to court.a. fareb. feec. salary26.Without his assistance, I ________ the research last month.a. should not finishb. would not have completedc. could not finish27.On hearing the news of ______ the major exam again, the girl burst into tears.a. her being failedb. she failedc. her having failed28.He ordered that nothing ________ until the police arrived.a. should be touchedb. had been touchedc. was touched29._____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.a. For the sake ofb. Withc. As well as30.Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.a. reformb. reproducec. reduceUnits 4-6 形考作业2（计分） (2)1.—Can I get you a couple of tea?—_________________________.a. With pleasureb. You can, pleasec. That's very nice of you2.— Wow! This is a fantastic project! I've never known you're so creative. — __________a. Thanks for your compliments.b. Great, I dare to say I am a talent.c. Don't mention it.3.— Haven't seen you for ages. What are you busy doing now?— ____________a. I am working part time in a bookstore.b. Yeah, thanks for coming.c. Yes ,long time no see.4.— Can I have three days off next week, Mr. Smith?— _____. I can manage without you.a. I'm afraid notb. Of coursec. It depends5.— Which of these hats do you want?— _______ . Either will do.a. No problemb. I don't mindc. Go ahead6.An appreciated gift and the gesture of providing it will ______ your coworker's day.a. lift tob. light upc. look up7.Learning new things has always been a great ______ for me.a. motivatorb. motivatec. motivation8.They have come to the conclusion ________ this winter will be even colder than before.a. forb. whichc. that9.My leather shoes cost me ________ the last pairs I bought.a. three times asb. three time asc. three times as much as10.There is no _____ the fact that he is the best student in the class.a. denyb. denyingc. denies11.She is very adaptive and soon adapted ______ to the campus life.a. asb. withc. to12.They depend on each other to survive. In other words, they are ______ for survival.a. interwovenb. interdependentc. international13.All _____ glitters (闪闪发光) is not gold.a. thatb. whatc. which14.By the end of the year, the sales plan for the next year______.a. will be madeb. will have been madec. have been made15.To build the reservoir（水库）， thousands of people have to be_______ .a. reopenedb. relocatedc. repeatedUnits 7-8 形考作业3（计分）(1)1.— Sorry for being late. I should have called you earlier.—__________. I've just arriveda. You are welcomeb. That's no troublec. That's all right2.— The trip ought not to take more than an hour.— ____________ . It is at least two hours.a. You must be jokingb. It dependsc. I guess so3.— Terribly sorry to interrupt, but may I use your dictionary?— Yes,______________.a. of courseb. it doesn’t matterc. no hurry4.— The Auto Show in the City Stadium has been canceled.— Oh, no！_________a. It doesn't matter!b. What a pity!c. It's not interesting at all!5.— Have you already paid? What's my share of the bill？— _________. It wasn't very much.a. It's my shareb. Don't worry about itc. None of your business6.— ____________________________—Actually I prefer working on my own.a. May I open the window to let in some fresh air?b. Do you prefer teamwork or working individually?c. Could I use this dictionary?7.— You have to believe in yourself. No one else will, if you don't.— ____________________Confidence is really important.a. I couldn't agree more.b. I don't think so.c. It's not my cup of tea.8.—It's about a successful businessman's management experience, isn't it? — ____________a. It's up to you!b. My pleasure!c. That's right!9.—Scott，I'd like to have your opinions about my written report.—________________ But I have one suggestion.a. It looks fine to me.b. That's a good idea.c. You are too modest.10.— I'd like a wake-up call at 7:00 a.m., please!— OK,________________ .a. You will certainly make it.b. I'll make sure you get one.c. just do what you like.11.Cultural differences ________ four categories: religion, nationality, region and lifestyle.a. fall intob. fall downc. fall off12.The change of house prices may _____ birth rates.a. have effects onb. effectc. have affect on13.Their economy is export ______.a. orientationb. orientatingc. oriented14.All the _____ guests are seated in the front row.a. distinguishingb. extinguishingc. distinguished15. ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.a. Standb. Stoodc. Standing16.What can we expect ____him?a. inb. fromc. on17. After days of investigation, the police were ____ reality.a. approachingb. looking intoc. finding18.Great changes ________ in companies in the U.S. and abroad because of globalization.a. are taken placeb. have taken placec. have been taken place19._____ foster a creative culture, it is important to find the right employees during the recruitment process and bring them into the company.a. In order tob. In order thatc. In order for20.______ the importance of English, we should put more effort into it and try to learn it well.a. Givenb. Gavec. Giving21. This is the man ______ last night.a. whom I saw himb. whom I sawc. what I saw22.We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.a. plainb. generalc. outstanding23.Happiness cannot be measured ___ terms of money.a. inb. onc. by24.As is known to all, it is unwise to give a child _________ he or she wants.a. howeverb. whicheverc. whatever25.When people are surrounded by ______ communication and encouragement, they canfind the courage to try, fail, redo, and try again.a. corporateb. complicatedc. constant26.__________ in which innovation flourishes takes courage.a. Create a cultureb. To creating a culturec. To create a culture27.We ________ with achievement.a. catch upb. donec. are obsessed28.please ______ your hand if you have any question at all.a. raiseb. risec. arise29.He ___________ the value of a healthy body until he got sick seriously.a. didn’t realizeb. hasn’t realizedc. realized30.Although we can’t compete in terms of size, I _____ believe we hold an advantage in terms of dedication to customer service.a. didb. doc. haveUnits 7-8 形考作业3（计分）(2)1._____ there is smoke, there is fire.a. Ifb. Wherec. When2.An agreement was reached on the _____ of mutual respect and mutual interest.a. basisb. basicc. base3.The reason _____ he was absent from class yesterday was that he was ill and hospitalized.a. whyb. thatc. forpared ______ English, Chinese is generally believed to be more difficult to learn.a. fromb. againstc. with5.It is more important for the company to give the creative members the chance to explore creative approaches and ideas _____ constrict and confine them.a. rather thanb. prefer toc. other than6.The world largest search engine company provides a free search service ________ users can get relevant results in an instant.a. in whichb. with whichc. with that7.Even the most brilliant strategy faces failure _____ it cannot be explained clearly and concisely.a. unlessb. ifc. whether8.When a strategy is not understood or embraced, it usually _______ misunderstanding and uneven commitments to implementation.a. results intob. results fromc. results in9.Until a strategic plan is ___________, it has no real value.a. put into productionb. put into effectc. put into use10.__________ he was exhausted, he kept on working.a. Even ifb. Ifc. Although11. ______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.a. Althoughb. Thereforec. But12.The key ______ successful implementation is clearly communicating the strategy to the whole company.a. inb. toc. of13.We are obsessed _________ achievement.a. onb. withc. of14.— Who should be responsible for the accident?— The boss, not the workers. They just carried out the order ______.a. as they toldb. as toldc. as are told15.How do we expect to compete with a company that has such a huge ______ and huge resources?a. reductionb. reputationc. recommendationUnits 7-8 形考作业3（计分）(3)1.Strategic planning is __________ a top-down directive.a. not longerb. not morec. no longer2.Our party __________ teachers, pupils and their parents.a. is composed ofb. is made ofc. is consisted of3.The deal _________ when we failed to agree on a price.a. fell downb. fell overc. fell apart4.He will write to me as soon as he ______ home.a. returnsb. will have returnedc. will return5.You hit the nail ________.a. on the footb. on the handc. on the head。
电大1389《管理英语4》国家开放大学历届试题2019年1月(含答案)
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题整合、汇总、去重复、按字母排版，形成题库，方便大家复习。
2019年1月1389国开电大本科《管理英语4》期末考试试题及答案
2019年1月1389国开电大本科《管理英语4》期末考试试题及答案一、交际用语(每小题2分，共10分)1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。
1.―This project is too big for me to finish on time.―___________________A.Please dome a favor.B.You may ask for help.C.I'll give you a hand.[答案]C2.―I'dlikeawake-upcallat7：00a.m.， please!―OK，___________________A.you will certainly make itB.I'll make sure you get oneC.just do what you like[答案]B3.―Terribly sorry to interrupt， but may I use your dictionary?―Yes，___________________A.of courseB.it doesn't matterC.no hurry[答案]A4.―I think I have made a great mistake.―___________________A.I don't think so， You really made an error.B.I don't think so.It's really terrible.C.I don't think so.It's not your fault.[答案]C5.―___________________―I'd like to have this film developed.A.What's it?B.May I help you?C.What do you want?[答案]B二、词汇与结构(每小题2分，共30分)6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
国家开放大学系统国家开放大学-管理英语4所有答案
国家开放大学系统国家开放大学-管理英语4所有答案— I think things have been a bit difficult for us the last couple of months.—__________. We.ve been working hard, bu答案是：解析：本题考核“表达同意他人看法”的交际用语。
常用的答语一般使用You're right/I agree with you/ Yes, I think so等句型表达。
根据第一说话人传递的信息，所以答案是A。
正确答案是：You're right— I think I have made a great mistake.— ____________选择一项：I don.t think so. You really made an error.答案是：解析：本题是考核“修改信息”的交际用语, 前者说自己犯了严重的错误，后面的3个回答都用了“I don't think so”进行回答，表示不认为如此。
但只有C表示“这不是你的错”，与“I don't think so”呼应，其他的答案均与之矛盾。
所以答案是C。
正确答案是：I don't think so. It's not your fault.1.What kind of role is Melinda taking on for her job? 回答A.HR manager.B.Project manager.C.Project答案是：答案：1.C 2.B 3.A 4.B 5.A解析：1.原文中Melinda提到：It's about my new role as projectcoordinator that I'm taking on。
由此可知Melinda的工作职务应该是项目协调人。
因此正确答案应该是C。
国家开放大学《管理英语4》章节测试参考答案
国家开放大学《管理英语4》章节测试参考答案Unit 1 Management Functions学前热身根据下图，为各个层次的管理者匹配所需管理技能的重要程度（High，Above Average，Average ，Low）。
1.Job Titles:Top managers（1）Technical skills（Low）（2）Human skills（High）（3）Conceptual skills（High）（4）motivation to manage（High）2.Job Titles:Middle managers（1）Technical skills（Low）（2）Human skills（High）（3）Conceptual skills（Above Average）（4）motivation to manage（Above Average）3.Job Titles:First-line managers（1）Technical skills（Above Average）（2）Human skills（High）（3）Conceptual skills（Average）（4）motivation to manage（Above Average）4.Job Titles:Team leaders1．Technical skills（Above Average）2．Human skills（High）3．Conceptual skills（Average）4．motivation to manage（Average）边学边练回顾会话演练环节中的对话内容，如果是发生的事件选择“对”，否则选择“错”。
1.got behind。
（√）cked money。
（√）3.got slack on their work。
（×）4.didn't have enough work-hands。
电大20182019年度管理英语4参考答案
英语参考答案一、选择丿I、-I think things have been a bit difficult for us the last couple of months.- _____ A We've been working hard, but still getting behind.A. YouYe right.B. Tm afraid.C. I don't think so.2. -How can you explain the latest situation?A J know it is all my fault.A. SorryB. Excuse meC. Tm afraid3. -Do you mind if I use vouchers to spend in a restaurant?- __ B __A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. 一I'm going to Beijing for a few days.- __ C __ I wish I could go with you.A. It doesn't matter.B. Forget it.C. I really envy you.5. -The Auto Show in the City Stadium has been canceled.-Oh, no! AA. What a pity!B. It does n't matterC. It's not interesting at all!6-ls it possible for you to work out the plan tonight?・____ B ____ .A. Ill do that.B. I think so.C. Td love to.7. -How did your meeting go yesterday?A actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. -Will you help me arrange a meeting with Mr. Brown, please?- __ C __A. No, no way.B. No, I can't.C. Sorry I can't I have to finish my project right now.10. 一You'd better not push yourself too hard. You can turn to the team for help.-_B ______A. You are right.B. No, we cant do that. C」think it will kill our time.II. This project is too big for me to finish on time.—____ C ____ .A. Please do me a favorB. That is a daydreamC. I'll give you a hand12. AT&T found that employees with better planning and decisiorvmaking skills were _A_ to be promoted into management jobs.A. more likelyB. more likeC. more unlikely13. The dema nds and requirements placed on the CEO of Sony are d iff ere nt from —B_ on the manager of your local Wendy s restaurantA. theseB. thoseC. which14.lt is through enthusiasm and quiet intensity A we transtorm creativity and vision into thetech no logies.A. that 正确B. /C. which15. We could let some of the staff work fromhome. B ?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16. Could you give us a speech on management functions some day this week?—___ C ______ .A. That*a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17. The Human Resource Managing Department at Honda is given specific instruct!ons _C_ employ the best possible workers.A. how toB. on what toC. on how to18. Even the best continually seek ways to _C_ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook —B_ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ____ their employees in two - way communication so that understanding takes place.A. enableB. engage 正确C. encourage23. __ A_ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_____ C _______ .A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment ____ A ____ p eople are often burned out, it's imports nt for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple memorable terms _B _____________ colleagues and customers can grasp and act upon.A. whenB.岀at 正确C. who27. What you need to do is to keep things short and sweet, just the _C_.A. questionsB. topicsC. highlights28. — If you can't say what you've come to say at the meeting, what's the point?—______ B _____ ,but I thinkyou might need to changeyour approach somewhat.A. I am not sureB. I can see that 正确C. I know that29. When the message fin ally reached the Comma nd Center, it —B ______ "mutated" to become —"Send three and four-pence, we're going to a dance."A. wasB. hadC. have30」think the primary A factor is there's been so much absenee lately.A. contributing 正确B. causingC. affecting31.lt demand is rising but the firm _____ C ___ from communication failure, then stocks will fall and therew川be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32. _______ — C identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33. — Will you go on a picnic with us tomorrow?—_____ C ________ .A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34..Creativity, especially __ A ___ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35. What you need to do is to keep things short and sweet, just the —C_.A. questionsB. topicsC. highlights36. Every time I tried to say something he would _B __ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday?—______ A _______ a ctually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38— If you cant say what you've come to say at the meeting, what's the point?—______ B _______ ,but I thinkyou might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know t:hat39. Effective leaders distill complex thoughts and strategies into simple, memorable terms _B _____________ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40. He*s left now, but productivity has n't C that much.A. carried on 不正确B. caught upC. picked up41. Who was __A _ the meeting ?A. chairingB. leading 不正确C. charging42. — ___ B _____—rd like to have this film developed.A. What's it?B. May I help you?C. What do you want?不正确43. — What are your teammates like?— AA. They are all warmhearted and helpful.B. They all like sports and games.不正确C. They are all good friends.44. How do you get your members to —C_ as a team?A. pull apartB. pull upC. pull together 正确45. The majority of these team challenges _C __ anywhere.A. can deliverB. are deliveredC. can be delivered46」have been very lucky to have had _A __ managers during my career so far.A. terrific 正确B. terribleC. terrifying47. Will you help me arrange a meeting with Mr. Brown, please?—__ C _____A. No, no way.不正确B. No, I can't.C. Sorry I can*t. I have to finish my project right now.48. — Could I borrow your iPad for a few hours?—__ B _____A. Yes, you can.B. Sure, here you are. Enjoy your time.正确C. It does n't matter.49. The team creates an environ merit _C_ people are comforta ble in comm un i eating, advocating positions, and taking action.A. thatB. which不正确C. in which50. Team members are _B_ as unique people with irreplaceable experiences, points of view： and knowledge to contribute.A. treatedB. viewedC. known不正确51」n high school, I am equally comfortable __ B_as a member of a team and independently.A. to work不正确B. workingC. work52.1 am sorry for what I have said to you.—___ C ____A. No problem.B. Tm sure about that.C. Don't think any more about it.正确53.— Could I borrow your iPad for a few hours?—___ B ____A. Yes, you can.B. Sure, here you are. Enjoy your time.正确C. It doesn't matter.54」like to think _C ___ . I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确55」believe that I have a lot to contribute _A_ a team environment, and am comfortable in both leadership and player roles.A. toB. with不正确C. for56. Regular and concrete feedback is imports nt _B_ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! Tve never knownyoure so creative.—____ C—A. Don't mention it.B. Great, I dare to say I am a talent.不正确C. Thanks for your compliments.58—_____ C_—You might as well write a thanks・note.A. How do you like the rewards?B. What do you do with the rewards?不正确C. Could you suggest some ways of the rewards?59. Learning new things has always been a great _A_ for me.A. motivator 正确B. motivateC. motivation60. The leader _C __ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceedsB. excellentC. excels 正确61. — Do you mind if I use vouchers to spend in a restaurant?—__ B___A. Yes, please.不正确B. Not at all. Go ahead.C. No, thank you.62. —Can I get you a couple of tea?— A ____________ .A. That's very nice of youB. With pleasureC. You can, please 不正确63. _C __ clearly communicate with and actively listen to employees is essential to improve theirperform a nee.A. Be able toB. Being able 不正确C. Being able to64. _C_ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless of65. An appreciated gift and the gesture of providing it will _B ___ your coworker's day.A. look upB. light up 正确C. lift to66. Youd better not push yourself too hard. You can ask the team and liste n.—_A ______A. You are right.B. No, we cant do that.不正确C. I think it will kill our time.67— ____ C __—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards?不正确C. Could you suggest some ways of the rewards?68. Self-esteem n eeds might include the _A_ from a workplace.A. rewardsB. rewarded 不正确C. rewarded69. Fift>/-five per cent of the respondents said that praise and attention from their supervisor would make them feel A the company cared about them and their well-being.A. as ifB. even if不正确C. like70. AII the team members tried their best. We lost the game, AA. howeverB. therefore 不正确C. since71. Over-the-top? You mean --—___ C ____A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't.不正确C. Thanks a lot.72. — Why didn't you come to my birthday party yesterday?—_____ B __A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident.正确C. Fine, I never go to birthday parties.73. At a rough _A ___ , we will take another four weeks to finish this plan.A. estimate 正确B. valueC. account74. Good work A good pay.A. deservesB. requests 不正确C. deserts75. They have come to the con elusion _A ____ t his winter will be even colder tha n before.A. thatB. forC. which不正确76.1 think I have made a great mistake.—__ C ____A. I don't think so. You really made an error.不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77. — Do you know where I can repair my motorcar?—__ B ____A. Its cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it.不正确78. The workmen want to __ B __ the number of working hours and to increase pay.A. deleteB. decrease 正确C. depress79. Wendy suggests that we _B ___ tomorrow.A. shall goB. should go 正确C. will go80. Without his assistance, I _A ___ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. — Haven't seen you for ages. What are you busy doing now?—____ C ___A. Yes Jong time no see.B. Yeah, thanks for coming.C. I am working part time in a bookstore.正确82. — Over-the・top? You mean…— AA. Well, sometimes your co-workers feel that you are too loud.正确B. No, I don't.C. Thanks a lot.83. Linda walked at the head, A by her colleagues.A. followedB. following 不正确C. to follow84. Please ask the solicitor what his __ B __ would be to take the case to court.A. fareB. feeC. salary不正确85. A child's character is greatly influenced by his home ___ B_.A. caseB. environment 正确C. situatio n86. — Can I have three days off next week, Mr. Smith?—_B_. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87. — If you don't believe in yourself, no one else will.—_C_. Confidence is really important.88. They depend on each other to survive. In other words, they are —B_ for survival.A. interwovenB. interdependent 正确C. inter national89. He ordered that no岀ing _ B __ until the police arrived.A. was touchedB. should be touched 正确C. had been touched90. Redundancy happens when employees need to _C— their workforce. And as a result, someone gets dismissed from workA. reformB. reproduce 不正确C. reduce91. — Which of these hats do you want?—____ A_. Either will do.A. I don't mind 正确B. No problemC. Go ahead92. — If you don't believe in yourself, no one else will.—_C_. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree more93. By the end of the year, the sales plan for the next year_B_.A. will be madeB. will have been madeC. have been made 不正确94. AII _A_ glitters （闪闪发光）is not gold.A. that正确B. whichC. what95. To build the reservoir （水库）,thousands of people have to be_A _____ .A. relocatedB. repeated 不正确C. reopened96. — Terribly sorry to interrupt: but may I use your dictionary?—Yes, _____ A _____ .A. of courseB. it doesn't matterC. no hurry不正确97. — Have you already paid? Whats my share of the bill ?—__ C ___ . It wasrYt very much.A. Its my shareB. None of your business 不正确C. Don't worry about it98. An agreement was reached on the _C_ of mutual respect and mutual interest.A. basic不正确B. baseC. basis99. _C_ there is smoke, there is fire.A. If不正确B. WhenC. Where100. Compared _A_ English, Chinese is generally believed to be more difficult to learn.A. with正确B. fromC. against101. — The Auto Show in the City Stadium has been canceled.—Oh, no ! AA. What a pity!B. It doesn't matter!不正确C. It's not interesting at all!102. — Sorry for being late. I should have called you earlier.—__ C ___ . Ive just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103. _A __ the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving不正确C. Gave104. After days of investigation, the police were _B_ reality.A. looking into 不正确B. approachingC. fin ding105. The reason _B_ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why正确C. that106. — You have to believe in yourself. No one else will, if you don't.—_______ C ______ Confidence is really important.A. It's not my cup of tea.B. I don't think so.不正确C. I couldn't agree more.107. —It's about a successful businessman's management experience, isrft it?—___ B ____A. My pleasure!B. That's right!正确C. Its up to you!108. The key A successful implementation is clearly communicating the strategy to the whole company.A. toB. in 不正确C. of109. We _B ___ with achievement.A. doneB. are obsessed 正确C. catch up110. _C __ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A. ThereforeB. ButC. Although 正确111. —Scott, I'd like to have your opinions about my written report.—___ C ______ But I have one suggest!on.A. That's a good idea.不正确B. You are too modest.C. It looks fine to me.112. — I'd like a wake-up call at 7:00 a m., please!—OK,________ B ____ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like.不正确113. How do we expect to compete with a company that has such a huge _C __ and huge resources?A. recomm end ati onB. reductionC. reputation 正确114. We need A communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstandingB. plainC. general不正确115. This is the man _B_ last night.A. whom I saw himB. whom I saw 正确C. what I saw116. _______ C _______ -Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually?正确117. —Scott, I'd like to have your opinions about my written report.—____ C _____ B ut I have one suggest!on.A. Thafs a good idea.不正确B. You are too modest.C. It looks fine to me.118. He will write to me as soon as he _B_ home.A. will have returnedB. returnsC. will return 不正确119. please A your hand if you have any question at all.A. raiseB. rise不正确C. arise120. When people are surrounded by _B_ communication and encouragement, they can find the courage to try, fail, redo, and try again.A. complicatedB. constant 正确C. corporate121. — I'd like a wake-up call at 7:00 a m., please!—OK,_______ B _____ .A. You will certainly make it.B. I'll make sure you get one.正确C. just do what you like.122— __________ C ____________—Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually?正确123. — Who should be responsible for the accident?—The boss, not the workers. They just carried out the order _B ___ .A. as are told 不正确B. as toldC. as they told124. How do we expect to compete with a company that has such a huge _C __ and huge resources?A. recommendationB. reductionC. reputation 正确125. We need A communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstanding 正确B. plainC. general二、阅读理解21. Con firming receptio n of the sent messages means A _______ .A. the messages are sent to the right receiversB ・ the messages are correctly understoodC. the messages are correctedly written22. In the famous British Army Commander story, it was probably at the step of _____ A ___ that went wrong in the communication chain.A. decodingB. sen dingC. conceiving23. Chinese whispers is __ B ______ .A. a person who whispers in ChineseB. a game to pass message around in a whisperC. the fact that Chinese people don't normally talk very loudly24. Allocative failure does NOT happen when _____ A ____ .A. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right person25. Which of the following cases belongs to human failure? CA. Increasing customer complaints.B. Adequate communication between departments.C. Decreasing creativity across departments.21. What is the main idea of this passage? BA. To introduce some of the author's ideas about management.B ・ To introduce five distinct functions of managing proposed by Fayol.C. To promote the book entitled Admin i strati on Industrielle et Generale.22. What are the influe nee of Fayol's book Admin i strati on Industrielle et Generale? CA. It is of no influence at all for today.B. It is nearly forgotten by the world.C. it is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do? BA. Leading.B. Organizing.C. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care for people management?AA. 住房公积金B. 医疗补贴C. 请假25」n the step of ____A __ , managers need to find out obstacles in the course of achieving company's objectives and goals.A. controllingB. leadingC. planning1. Confirming reception of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? AA. Conceiving.B. Sending.C. Receiving.3. What is Chinese whispers? BA. Who whispers in Chinese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when AA. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure? CA. Decreasing creativity across departments.B. Inadequate communication between departments.C. Increasing customer complaints.1. This team building event was aimed at BA. helping these young, bright and enthusiastic employees become more concentrated on their workB. making the team members know how to share information or solutions and cooperate with each otherC. building up team morale2. This event was held in AA. a self-service restaurantB. a coffee shopC. a classroom3. About how many team members were out of the second round of the activity? CA. 30.B. 35.C. 5.4. Which statement below is correct? CA. In the second round, every one of the team had found their balloons after 15 minutes.B. In the third rou nd, the team members were asked them to find the b allo on with their name on it amongst the hundreds of other balloons in the room.C. In the third round, every body had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees? AA. Sharing and cooperating with other team members is more efficient when they are working together.B. Focusing solely on employees* own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.1. How would you describe Google?回答不正确A. Medium -sized international companyB. Large global enterprisesC. Large American company2. Which one does NOT belong to the methods that Google motivate its employees?回答不正确A. Promoting the employee who has more influe nee on Google the higher job positio n.B. Shuttling the employees between home and office.C. Offering entertaining equipment in workplace.3. Who founded Google?回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT?回答不正确A. Know all information of Google and discuss questions with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success?回答不正确A. In novating hi-tech products.B. Paying high salary to the employees and practicing strict management.C. Valuing the happiness of its employees as much as innovating good products. 答案:1. B2. A3. A4. B5. C1. What should you do when you are given a bad performanee review?回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review?回答不正确A. Quit your job immediately.B. Insist on making comments.C. Learn from the review.3. What should you do if you do not agree with the bad performanee review?回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performanee review?回答正确A. Understand the established performance standards.B. Learn more about what the employee wants or expects.C. Learn what the person who gives the review may think5. Why should we understand the cause of a bad performance review?回答不正确A. Because it helps the employee to get promoted immediately.B. Because it encourages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答正确A. cut down on the number of workersB. reshuffle the organizationC. survive2. a No industry is exempt" means 回答正确A. No industry is an exceptionB. No industry is an exampleC. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT 回答正确A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change4. How many suggestions does the author put forward?回答正确A. 4B. 5C. 65. From the passage, we know that Robin Sharma is 回答正确A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is necessary in creating innovation culture?回答正确A. communicationB. courageC. immitation2. How does 3M create its inn ovation culture?回答正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.3. The word prerequisite in "Make it a job prerequisite" means 回答不正确A. required as a prior conditionB. going afterC. pnor to request4. How does Gillette create its innovation culture?回答不正确A. Put inn ovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recog nize inn ovation in every part of the company.5. The formation from idea to innovation needs 回答不正确. A. discussion and reviseB. failure and courageC. support and cooperation答案：：L B 2. B 3. A 4. C 5. C三、判断正误1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performs nee; higher performance impacts improved client outcomes; improved client outcomes contri bute to service excel I e nee.Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.26. A positive work culture will give workers more satisfaction.27. Positive cultures have a lot to do with leadership vision and values.28. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.29. In competitive markets, leaders are under more and more pressure to keep a positive work culture.30. Positive work culture can be built in a short time.答案：26. T 27. T 28. F 29. T 30.F26. Nokia lost the smartph one battle because its tech no logy was not as good as that of Apple.27. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.28 Nokia's top managers were frank to hear the truth, but the top ones didn't listen to them.29. Middle managers in Nokia delivered results more than they promised earlier.30. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.答案：26.F 27. F 28. T 29. F 30.T1. Communication and leadership don't always go hand in hand.回答正确2. The say-do gap happens when people misundersta nd their leaders intention.回答正确3. Using technical jargon makes a leader convincing.回答不正确4. Communicating sincerely is always the best.回答正确5. Observation is as important as communication when you want to know what people really think.回答正确答案：1. F 2. F 3. F 4. T 5. T1. Team building event is traditionally related to playing games at resort.回答正确2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答正确3. a Retreat" in the first paragraph means withdrawal of troops after a defeat.回答不正确。
电大2018_2019年度管理英语4参考答案
英语参考答案一、选择题1、-I think things have been a bit difficult for us the last couple of months. -________A_______We’ve been working hard, but still getting behind.A. You’re right.B. I’m afraid.C. I don’t think so.2. –How can you explain the latest situation?-____A____,I know it is all my fault.A. SorryB. Excuse meC. I’m afraid3. –Do you mind if I use vouchers to spend in a restaurant?-______B_____A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. –I’m going to Beijing for a few days.-______C____ I wish I could go with you.A. It doesn’t matter.B. Forget it.C. I really envy you.5. –The Auto Show in the City Stadium has been canceled.-Oh, no!____A______A. What a pity!B. It doesn’t matterC. It’s not interesting at all! 6-Is it possible for you to work out the plan tonight?-________B_______.A. I’ll do that.B. I think so.C. I’d love to.7. –How did your meeting go yesterday?-____A____,actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. –Will you help me arrange a meeting with Mr. Brown, please?-_____C_____A. No, no way.B. No, I can’t.C. Sorry I can’t. I have to finish my project right now.10. –You’d better not push yourself too hard. You can turn to the team for help.-___B_______A. You are right.B. No, we can’t do that.C.I think it will kill our time.11.This project is too big for me to finish on time.—________C________.A.Please do me a favorB. That is a daydreamC. I'll give you a hand12.AT&T found that employees with better planning and decision-making skills were ___A___ to be promoted into management jobs.A. more likelyB. more likeC. more unlikely13. The demands and requirements placed on the CEO of Sony are different from ___B___ on the manager of your local Wendy's restaurantA. theseB. thoseC. which14.It is through enthusiasm and quiet intensity __A____ we transform creativity and vision into the technologies.A. that 正确B. /C. which15.We could let some of the staff work from home.______B__________?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16.Could you give us a speech on management functions some day this week?—_______C_________.A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17.The Human Resource Managing Department at Honda is given specific instructions ___C___ employ the best possible workers.A. how toB. on what toC. on how to18.Even the best continually seek ways to ___C___ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook ___B___ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ______ their employees in two-way communication so that understanding takes place.A. enableB. engage 正确C. encourage23. ____A__ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment, _____A_____ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple, memorable terms __B________ colleagues and customers can grasp and act upon.A. whenB. that 正确C. who27. What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights28.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that29.When the message finally reached the Command Center, it ___B_______ “mutated” to become —“Send three and four-pence, we're going to a dance.”A. wasB. hadC. have30.I think the primary __A____factor is there's been so much absence lately.A. contributing 正确B. causingC. affecting31.If demand is rising but the firm _____C_____ from communication failure, then stocks will fall and there will be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32.—_________C___________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33.—Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34.Creativity, especially ____A______ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35.What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights36.Every time I tried to say something, he would __B____ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday?—__________A__________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that39.Effective leaders distill complex thoughts and strategies into simple, memorable terms ___B_______ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40.He's left now, but productivity hasn't _C_____that much.A. carried on 不正确B. caught upC. picked up41.Who was _A_____ the meeting？A. chairingB. leading 不正确C. charging42. —_____B________—I'd like to have this film developed.A. What's it?B. May I help you?C. What do you want? 不正确43.—What are your teammates like?—_____A________A. They are all warmhearted and helpful.B. They all like sports and games. 不正确C. They are all good friends.44.How do you get your members to ___C___ as a team?A. pull apartB. pull upC. pull together 正确45.The majority of these team challenges __C____ anywhere.A. can deliverB. are deliveredC. can be delivered46.I have been very lucky to have had __A____ managers during my career so far.A. terrific 正确B. terribleC. terrifying47.Will you help me arrange a meeting with Mr. Brown, please?—_____C________A. No, no way. 不正确B. No, I can't.C. Sorry I can't. I have to finish my project right now.48.—Could I borrow your iPad for a few hours?—______B_______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.49.The team creates an environment ___C___ people are comfortable in communicating, advocating positions, and taking action.A. thatB. which 不正确C. in which50.Team members are ___B___ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.A. treatedB. viewedC. known 不正确51.In high school, I am equally comfortable____B__as a member of a team and independently.A. to work 不正确B. workingC. work52. I am sorry for what I have said to you.—_______C______A. No problem.B. I'm sure about that.C. Don't think any more about it. 正确53.—Could I borrow your iPad for a few hours?—_______B______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.54.I like to think __C____. I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确55.I believe that I have a lot to contribute ___A___ a team environment, and am comfortable in both leadership and player roles.A. toB. with 不正确C. for56.Regular and concrete feedback is important ___B___ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! I've never known you're so creative.—______C____A. Don't mention it.B. Great, I dare to say I am a talent. 不正确C. Thanks for your compliments.58.—______C____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?59.Learning new things has always been a great ___A___ for me.A. motivator 正确B. motivateC. motivation60.The leader __C____ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceedsB. excellentC. excels 正确61.—Do you mind if I use vouchers to spend in a restaurant?—____B______A. Yes, please. 不正确B. Not at all. Go ahead.C. No, thank you.62.—Can I get you a couple of tea?—________A_________________.A. That's very nice of youB. With pleasureC. You can, please 不正确63.__C____ clearly communicate with and actively listen to employees is essential to improve their performance.A. Be able toB. Being able 不正确C. Being able to64.___C___ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless of65.An appreciated gift and the gesture of providing it will __B____ your coworker's day.A. look upB. light up 正确C. lift to66. You'd better not push yourself too hard. You can ask the team and listen.—____A______A. You are right.B. No, we can't do that. 不正确C. I think it will kill our time.67.—_____C_____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?68.Self-esteem needs might include the ___A___ from a workplace.A. rewardsB. rewarded 不正确C. rewarded69.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel __A____ the company cared about them and their well-being.A. as ifB. even if 不正确C. like70.All the team members tried their best. We lost the game, _____A____.A. howeverB. therefore 不正确C. since71. Over-the-top? You mean…—______C______A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't. 不正确C. Thanks a lot.72.—Why didn't you come to my birthday party yesterday?—________B____A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident. 正确C. Fine, I never go to birthday parties.73.At a rough ___A_____, we will take another four weeks to finish this plan.A. estimate 正确B. valueC. account74.Good work ____A____ good pay.A. deservesB. requests 不正确C. deserts75.They have come to the conclusion ___A_____ this winter will be even colder than before.A. thatB. forC. which 不正确76. I think I have made a great mistake.—_____C_______A. I don't think so. You really made an error. 不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77.—Do you know where I can repair my motorcar?—_____B_______A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it. 不正确78.The workmen want to ____B____ the number of working hours and to increase pay.A. deleteB. decrease 正确C. depress79.Wendy suggests that we ___B_____ tomorrow.A. shall goB. should go 正确C. will go80.Without his assistance, I ___A_____ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. —Haven't seen you for ages. What are you busy doing now?—_______C_____A. Yes ,long time no see.B. Yeah, thanks for coming.C. I am working part time in a bookstore. 正确82.—Over-the-top? You mean…—_____A_______A. Well, sometimes your co-workers feel that you are too loud. 正确B. No, I don't.C. Thanks a lot.83.Linda walked at the head, ___A_____ by her colleagues.A. followedB. following 不正确C. to follow84.Please ask the solicitor what his ____B____ would be to take the case to court.A. fareB. feeC. salary 不正确85.A child's character is greatly influenced by his home _____B___.A. caseB. environment 正确C. situation86.—Can I have three days off next week, Mr. Smith?—__B___. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.88.They depend on each other to survive. In other words, they are ___B___ for survival.A. interwovenB. interdependent 正确C. international89.He ordered that nothing ____B____ until the police arrived.A. was touchedB. should be touched 正确C. had been touched90.Redundancy happens when employees need to __C___ their workforce. And as a result, someone gets dismissed from work.A. reformC. reduce91. —Which of these hats do you want?—____A___ . Either will do.A. I don't mind 正确B. No problemC. Go ahead92.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree more93.By the end of the year, the sales plan for the next year___B___.A. will be madeB. will have been madeC. have been made 不正确94.All ___A__ glitters (闪闪发光) is not gold.A. that 正确B. whichC. what95.To build the reservoir（水库），thousands of people have to be___A____ .A. relocatedC. reopened96.—Terribly sorry to interrupt, but may I use your dictionary?—Yes,_______A_______.A. of courseB. it doesn’t matterC. no hurry 不正确97.—Have you already paid? What's my share of the bill？—_____C____. It wasn't very much.A. It's my shareB. None of your business 不正确C. Don't worry about it98.An agreement was reached on the ___C__ of mutual respect and mutual interest.A. basic 不正确B. baseC. basis99.___C__ there is smoke, there is fire.A. If 不正确B. WhenC. Wherepared ___A___ English, Chinese is generally believed to be more difficult to learn.A. with 正确B. fromC. against101. —The Auto Show in the City Stadium has been canceled.—Oh, no！___A______A. What a pity!B. It doesn't matter! 不正确C. It's not interesting at all!102.—Sorry for being late. I should have called you earlier.—_____C_____. I've just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103._A_____ the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving 不正确C. Gave104.After days of investigation, the police were __B__ reality.A. looking into 不正确B. approachingC. finding105.The reason ___B__ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why 正确C. that106. —You have to believe in yourself. No one else will, if you don't.—__________C__________Confidence is really important.A. It's not my cup of tea.B. I don't think so. 不正确C. I couldn't agree more.107.—It's about a successful businessman's management experience, isn't it?—_____B_______A. My pleasure!B. That's right! 正确C. It's up to you!108.The key ___A___ successful implementation is clearly communicating the strategy to the whole company.A. toB. in 不正确C. of109.We ___B_____ with achievement.A. doneB. are obsessed 正确C. catch up110.__C____ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A. ThereforeB. ButC. Although 正确111. —Scott，I'd like to have your opinions about my written report.—_______C_________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.112.—I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like. 不正确113.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确114.We need ____A____ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstandingB. plainC. general 不正确115.This is the man ___B___ last night.A. whom I saw himB. whom I saw 正确C. what I saw116. ___________C__________-Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually? 正确117.—Scott，I'd like to have your opinions about my written report.—________C________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.118.He will write to me as soon as he ___B___ home.A. will have returnedB. returnsC. will return 不正确119.please ___A___ your hand if you have any question at all.A. raiseB. rise 不正确C. arise120.When people are surrounded by ___B___ communication and encouragement, they can find thecourage to try, fail, redo, and try again.A. complicatedB. constant 正确C. corporate121. —I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one. 正确C. just do what you like.122.—___________C_________________—Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually? 正确123.—Who should be responsible for the accident?—The boss, not the workers. They just carried out the order __B____.A. as are told 不正确B. as toldC. as they told124.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确125.We need _____A___ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstanding 正确B. plainC. general二、阅读理解21. Confirming reception of the sent messages means____A________.A. the messages are sent to the right receiversB．the messages are correctly understoodC. the messages are correctedly written22. In the famous British Army Commander story, it was probably at the step of ____A_____ that went wrong in the communication chain.A. decodingB. sendingC. conceiving23. Chinese whispers is _____B_________.A. a person who whispers in ChineseB. a game to pass message around in a whisperC. the fact that Chinese people don’t normally talk very loudly24. Allocative failure does NOT happen when________A______.A. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right person25. Which of the following cases belongs to human failure? CA. Increasing customer complaints.B. Adequate communication between departments.C. Decreasing creativity across departments.21. What is the main idea of this passage? BA. T o introduce so me of the author’s ideas about management.B．T o introduce five distinct functions of managing proposed by Fayol.C. T o promote the book entitled Administration Industrielle et Generale.22. What are the influence of Fayol’s book Administration Indust rielle et Generale? CA. It is of no influence at all for today.B. It is nearly forgotten by the world.C. it is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do? BA. Leading.B. Organizing.C. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care for people management?AA. 住房公积金B. 医疗补贴C. 请假25.In the step of ____A____, managers need to find out obstacles in the course of achieving company’s objectives and goals.A. controllingB. leadingC. planning1. Confirming reception of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? AA. Conceiving.B. Sending.C. Receiving.3. What is Chinese whispers? BA. Who whispers in Chinese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when AA. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure? CA. Decreasing creativity across departments.B. Inadequate communication between departments.C. Increasing customer complaints.1. This team building event was aimed at BA. helping these young, bright and enthusiastic employees become more concentrated on their workB. making the team members know how to share information or solutions and cooperate with each otherC. building up team morale2. This event was held in AA. a self-service restaurantB. a coffee shopC. a classroom3. About how many team members were out of the second round of the activity? CA. 30.B. 35.C. 5.4. Which statement below is correct? CA. In the second round, every one of the team had found their balloons after 15 minutes.B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.C. In the third round, everybody had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees? AA. Sharing and cooperating with other team members is more efficient when they are working together.B. Focusing solely on employees' own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.1. How would you describe Google?回答不正确A. Medium-sized international companyB. Large global enterprisesC. Large American company2. Which one does NOT belong to the methods that Google motivate its employees?回答不正确A. Promoting the employee who has more influence on Google the higher job position.B. Shuttling the employees between home and office.C. Offering entertaining equipment in workplace.3. Who founded Google?回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT?回答不正确A. Know all information of Google and discuss questions with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success?回答不正确A. Innovating hi-tech products.B. Paying high salary to the employees and practicing strict management.C. Valuing the happiness of its employees as much as innovating good products.答案：1. B 2. A 3. A 4. B 5. C1. What should you do when you are given a bad performance review?回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review?回答不正确A. Quit your job immediately.B. Insist on making comments.C. Learn from the review.3. What should you do if you do not agree with the bad performance review?回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performance review?回答正确A. Understand the established performance standards.B. Learn more about what the employee wants or expects.C. Learn what the person who gives the review may think.5. Why should we understand the cause of a bad performance review?回答不正确A. Because it helps the employee to get promoted immediately.B. Because it encourages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答正确A. cut down on the number of workersB. reshuffle the organizationC. survive2. “No industry is exempt” means 回答正确A. No industry is an exceptionB. No industry is an exampleC. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT 回答正确A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change4. How many suggestions does the author put forward?回答正确A. 4B. 5C. 65. From the passage, we know that Robin Sharma is 回答正确A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is necessary in creating innovation culture?回答正确municationB.courageC.immitation2. How does 3M create its innovation culture?回答正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.3. The word prerequisite in “Make it a job prerequisite” means 回答不正确A. required as a prior conditionB. going afterC. prior to request4. How does Gillette create its innovation culture?回答不正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.5. The formation from idea to innovation needs 回答不正确. A. discussion and reviseB. failure and courageC. support and cooperation答案：1. B 2. B 3. A 4. C 5. C三、判断正误1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.26. A positive work culture will give workers more satisfaction.27. Positive cultures have a lot to do with leadership vision and values.28. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.29. In competitive markets, leaders are under more and more pressure to keep a positive work culture.30. Positive work culture can be built in a short time.答案：26. T 27. T 28. F 29. T 30.F26. Nokia lost the smartphone battle because its technology was not as good as that of Apple.。
电大1378《管理英语3》国家开放大学历届试题2019年1月(含答案)
国家开放大学(中央广播电视大学 )2018 年秋季学期"开放本科"期末考试
管理英语 3
试题
2019 年 1 月
注意事项
一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏
内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。监考人收完考卷和答题纸后才可离开考场。
二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答
题纸的指定位置上，写在试卷上的答案无效。 三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。 四、考试时间为 60 分钟。
1180 提醒：电大资源网已将该科目2010年到2019年1月的历届试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
19. 一一一一一 important it is for kids to imagine freely!
B. with
A. How C. What an
B. What
20. The manager urged his staff not to _一一一一一 the splendid opportunity. A. get C. miss
C. For
B. As
10. He gave up his study in college in 一一一一一一· A. bundle B. desperate
C. despair
1 1. You can go out ，一一一一_ you promise to be back before 12 A. so far as C. as long as 12. 1 am 一一一一-一_ your early coming. A. looking forward C. look forward to 13. 1 didn't finish my homework. Neither 一一一一-A. did he C. he did B. looking forward to B. as far as
电大2018-2019年度管理英语4答案
英语参考答案一、选择题1、-I think things have been a bit difficult for us the last couple of months. -________A_______We’ve been working hard, but still getting behind.A. You’re right.B. I’m afraid.C. I don’t think so.2.–How can you explain the latest situation?-____A____,I know it is all my fault.A. SorryB. Excuse meC. I’m afraid3.–Do you mind if I use vouchers to spend in a restaurant?-______B_____A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4.–I’m going to Beijing for a few days.-______C____ I wish I could go with you.A. It doesn’t matter.B. Forget it.C. I really envy you.5.–The Auto Show in the City Stadium has been canceled.-Oh, no!____A______A. What a pity!B. It doesn’t matterC. It’s not interesting at all! 6-Is it possible for you to work out the plan tonight?-________B_______.A. I’ll do that.B. I think so.C. I’d love to.7.–How did your meeting go yesterday?-____A____,actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9.–Will you help me arrange a meeting with Mr. Brown, please?-_____C_____A. No, no way.B. No, I can’t.C. Sorry I can’t. I have to finish my project right now.10.–You’d better not push yourself too hard. You can turn to the team for help.-___B_______A. You are right.B. No, we can’t do that.C.I think it will kill our time.11.This project is too big for me to finish on time.—________C________.A.Please do me a favorB. That is a daydreamC. I'll give you a hand12.AT&T found that employees with better planning and decision-making skills were ___A___ to be promoted into management jobs.A. more likelyB. more likeC. more unlikely13.The demands and requirements placed on the CEO of Sony are different from___B___on the manager of your local Wendy's restaurantA. theseB. thoseC. which14.It is through enthusiasm and quiet intensity__A____we transform creativity and vision into the technologies.A. that正确B. /C. which15.We could let some of the staff work from home.______B__________?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16.Could you give us a speech on management functions some day this week?—_______C_________.A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17.The Human Resource Managing Department at Honda is given specific instructions ___C___ employ the best possible workers.A. how toB. on what toC. on how to18.Even the best continually seek ways to ___C___ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook ___B___ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate正确C. interrupt21. so that understanding takes place.BA. enableB. EngageC. encourage22. Supervisors should ______ their employees in two-way communication so that understanding takes place.A. enableB. engage正确C. encourage23. ____A__ CEOs spend planning, the more profitable their companies are.A. The more time正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment, _____A_____ people are often burned out, it's important for employees to havea personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple, memorable terms __B________ colleagues and customers can grasp and act upon.A. whenB. that正确C. who27. What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights28.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that正确C. I know that29.When the message finally reached the Command Center,it___B_______“mutated”to become —“Send three and four-pence, we're going to a dance.”A. wasB. hadC. have30.I think the primary __A____factor is there's been so much absence lately.A. contributing正确B. causingC. affecting31.If demand is rising but the firm _____C_____ from communication failure, then stocks will fall and there will be understaffing.A. has been sufferingB. is going to sufferC. is suffering正确32.—_________C___________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33.—Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34.Creativity,especially____A______which takes place across departmental boundaries,is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35.What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights36.Every time I tried to say something, he would __B____ to something else.A. move offB. move onC. move over37.—How did your meeting go yesterday?—__________A__________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that正确C. I know that39.Effective leaders distill complex thoughts and strategies into simple, memorable terms ___B_______ colleagues and customers can grasp and act upon.A. when不正确B. thatC. who40.He's left now, but productivity hasn't _C_____that much.A. carried on不正确B. caught upC. picked up。
电大2018-2019年度管理英语4参考答案
电大2018-2019年度管理英语4参考答案英语参考答案一、选择题1、-I think things have been a bit difficult for us the last couple of months.-________A_______We’ve been working hard, but still getting behind.A. You’re right.B. I’m afraid.C. I don’t think so.2. –How can you explain the latest situation?-____A____,I know it is all my fault.A. SorryB. Excuse meC. I’m afraid3. –Do you mind if I use vouchers to spend in a restaurant?-______B_____A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. –I’m going to Beijing for a few days.-______C____ I wish I could go with you.A. It doesn’t matter.B. Forget it.C. I really envy you.5. –The Auto Show in the City Stadium has been canceled.-Oh, no!____A______A. What a pity!B. It doesn’t matterC. It’s not interesting at all!6-Is it possible for you to work out the plan tonight?-________B_______.A. I’ll do that.B. I think so.C. I’d love to.7. –How did your meeting go yesterday?-____A____,actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. –Will you help me arrange a meeting with Mr. Brown, please?-_____C_____A. No, no way.B. No, I can’t.C. Sorry I can’t. I have to finish my project right now.10. –You’d better not push yourself too hard. You can turn to the team for help.-___B_______A. You are right.B. No, we can’t do that.C.I think it will kill our time.11.This project is too big for me to finish on time.—________C________.A.Please do me a favorB. That is a daydreamC. I'll give you a hand12.A T&T found that employees with better planning and decision-making skills were ___A___ to be promoted intomanagement jobs.A. more likelyB. more likeC. more unlikely13. The demands and requirements placed on the CEO of Sony are different from ___B___ on the manager of your local Wendy's restaurantA. theseB. thoseC. which14.It is through enthusiasm and quiet intensity __A____ we transform creativity and vision into the technologies.A. that 正确B. /C. which15.We could let some of the staff work from home.______B__________?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16.Could you give us a speech on management functions some day this week?—_______C_________.A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17.The Human Resource Managing Department at Honda is given specific instructions ___C___ employ the best possible workers.A. how toB. on what toC. on how to18.Even the best continually seek ways to ___C___ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook ___B___ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ______ their employees in two-way communication so that understanding takes place.A. enableB. engage 正确C. encourage23. ____A__ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment, _____A_____ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple, memorable terms __B________ colleagues and customers can grasp and act upon.A. whenB. that 正确C. who27. What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights28.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that29.When the message finally reached the Command Center, it ___B_______ “mutated” to become —“Send three and four-pence, we're going to a dance.”A. wasB. hadC. have30.I think the primary __A____factor is there's been so much absence lately.A. contributing 正确B. causingC. affecting31.If demand is rising but the firm _____C_____ from communication failure, then stocks will fall and there will be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32.—_________C___________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33.—Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34.Creativity, especially ____A______ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35.What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights36.Every time I tried to say something, he would __B____ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday?—__________A__________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that39.Effective leaders distill complex thoughts and strategies into simple, memorable terms ___B_______ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40.He's left now, but productivity hasn't _C_____that much.A. carried on 不正确B. caught upC. picked up41.Who was _A_____ the meeting？A. chairingB. leading 不正确C. charging42. —_____B________—I'd like to have this film developed.A. What's it?B. May I help you?C. What do you want? 不正确43.—What are your teammates like?—_____A________A. They are all warmhearted and helpful.B. They all like sports and games. 不正确C. They are all good friends.44.How do you get your members to ___C___ as a team?A. pull apartB. pull upC. pull together 正确45.The majority of these team challenges __C____ anywhere.A. can deliverB. are deliveredC. can be delivered46.I have been very lucky to have had __A____ managers during my career so far.A. terrific 正确B. terribleC. terrifying47.Will you help me arrange a meeting with Mr. Brown, please?—_____C________A. No, no way. 不正确B. No, I can't.C. Sorry I can't. I have to finish my project right now.48.—Could I borrow your iPad for a few hours?—______B_______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.49.The team creates an environment ___C___ people are comfortable in communicating, advocating positions, and taking action.A. thatB. which 不正确C. in which50.Team members are ___B___ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.A. treatedB. viewedC. known 不正确51.In high school, I am equally comfortable____B__as a member of a team and independently.A. to work 不正确B. workingC. work52. I am sorry for what I have said to you.—_______C______A. No problem.B. I'm sure about that.C. Don't think any more about it. 正确53.—Could I borrow your iPad for a few hours?—_______B______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.54.I like to think __C____. I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确55.I believe that I have a lot to contribute ___A___ a team environment, and am comfortable in both leadership and player roles.A. toB. with 不正确C. for56.Regular and concrete feedback is important ___B___ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! I've never known you're so creative.—______C____A. Don't mention it.B. Great, I dare to say I am a talent. 不正确C. Thanks for your compliments.58.—______C____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?59.Learning new things has always been a great ___A___ for me.A. motivator 正确B. motivateC. motivation60.The leader __C____ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceedsB. excellentC. excels 正确61.—Do you mind if I use vouchers to spend in a restaurant?—____B______A. Yes, please. 不正确B. Not at all. Go ahead.C. No, thank you.62.—Can I get you a couple of tea?—________A_________________.A. That's very nice of youB. With pleasureC. You can, please 不正确63.__C____ clearly communicate with and actively listen to employees is essential to improve their performance.A. Be able toB. Being able 不正确C. Being able to64.___C___ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless of65.An appreciated gift and the gesture of providing it will __B____ your coworker's day.A. look upB. light up 正确C. lift to66. You'd better not push yourself too hard. You can ask the team and listen.—____A______A. You are right.B. No, we can't do that. 不正确C. I think it will kill our time.67.—_____C_____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?68.Self-esteem needs might include the ___A___ from a workplace.A. rewardsB. rewarded 不正确C. rewarded69.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel __A____ the company cared about them and their well-being.A. as ifB. even if 不正确C. like70.All the team members tried their best. We lost the game, _____A____.A. howeverB. therefore 不正确C. since71. Over-the-top? You mean…—______C______A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't. 不正确C. Thanks a lot.72.—Why didn't you come to my birthday party yesterday?—________B____A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident. 正确C. Fine, I never go to birthday parties.73.At a rough ___A_____, we will take another four weeks to finish this plan.A. estimate 正确B. valueC. account74.Good work ____A____ good pay.A. deservesB. requests 不正确C. deserts75.They have come to the conclusion ___A_____ this winter will be even colder than before.A. thatB. forC. which 不正确76. I think I have made a great mistake.—_____C_______A. I don't think so. You really made an error. 不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77.—Do you know where I can repair my motorcar?—_____B_______A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it. 不正确78.The workmen want to ____B____ the number of working hours and to increase pay.A. deleteB. decrease 正确C. depress79.Wendy suggests that we ___B_____ tomorrow.A. shall goB. should go 正确C. will go80.Without his assistance, I ___A_____ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. —Haven't seen you for ages. What are you busy doing now?—_______C_____A. Yes ,long time no see.B. Yeah, thanks for coming.C. I am working part time in a bookstore. 正确82.—Over-the-top? You mean…—_____A_______A. Well, sometimes your co-workers feel that you are too loud. 正确B. No, I don't.C. Thanks a lot.83.Linda walked at the head, ___A_____ by her colleagues.A. followedB. following 不正确C. to follow84.Please ask the solicitor what his ____B____ would be to take the case to court.A. fareB. feeC. salary 不正确85.A child's character is greatly influenced by his home _____B___.A. caseB. environment 正确C. situation86.—Can I have three days off next week, Mr. Smith?—__B___. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.88.They depend on each other to survive. In other words, they are ___B___ for survival.A. interwovenB. interdependent 正确C. international89.He ordered that nothing ____B____ until the police arrived.A. was touchedB. should be touched 正确C. had been touched90.Redundancy happens when employees need to __C___ their workforce. And as a result, someone gets dismissed from work.A. reformB. reproduce 不正确C. reduce91. —Which of these hats do you want?—____A___ . Either will do.A. I don't mind 正确B. No problemC. Go ahead92.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree more93.By the end of the year, the sales plan for the next year___B___.A. will be madeB. will have been madeC. have been made 不正确94.All ___A__ glitters (闪闪发光) is not gold.A. that 正确C. what95.To build the reservoir（水库），thousands of people have to be___A____ .A. relocatedB. repeated 不正确C. reopened96.—Terribly sorry to interrupt, but may I use your dictionary?—Yes,_______A_______.A. of courseB. it doesn’t matterC. no hurry 不正确97.—Have you already paid? What's my share of the bill？—_____C____. It wasn't very much.A. It's my shareB. None of your business 不正确C. Don't worry about it98.An agreement was reached on the ___C__ of mutual respect and mutual interest.A. basic 不正确B. baseC. basis99.___C__ there is smoke, there is fire.A. If 不正确B. WhenC. Where/doc/9211317981.html,pared ___A___ English, Chinese is generally believed to be more difficult to learn.A. with 正确B. from101. —The Auto Show in the City Stadium has been canceled.—Oh, no！___A______A. What a pity!B. It doesn't matter! 不正确C. It's not interesting at all!102.—Sorry for being late. I should have called you earlier.—_____C_____. I've just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103._A_____ the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving 不正确C. Gave104.After days of investigation, the police were __B__ reality.A. looking into 不正确B. approachingC. finding105.The reason ___B__ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why 正确C. that106. —You have to believe in yourself. No one else will, if you don't.—__________C__________Confidence is really important.A. It's not my cup of tea.B. I don't think so. 不正确C. I couldn't agree more.107.—It's about a successful businessman's management experience, isn't it?—_____B_______A. My pleasure!B. That's right! 正确C. It's up to you!108.The key ___A___ successful implementation is clearly communicating the strategy to the whole company. A. to B. in 不正确C. of109.We ___B_____ with achievement.A. doneB. are obsessed 正确C. catch up110.__C____ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A. ThereforeB. ButC. Although 正确111. —Scott，I'd like to have your opinions about my written report.—_______C_________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.112.—I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like. 不正确113.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确114.We need ____A____ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstandingB. plainC. general 不正确115.This is the man ___B___ last night.A. whom I saw himB. whom I saw 正确C. what I saw116. ___________C__________-Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually? 正确117.—Scott，I'd like to have your opinions about my written report.—________C________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.118.He will write to me as soon as he ___B___ home.A. will have returnedB. returnsC. will return 不正确119.please ___A___ your hand if you have any question at all.A. raiseB. rise 不正确C. arise120.When people are surrounded by ___B___ communication and encouragement, they can find the courage to try, fail, redo, and try again.A. complicatedB. constant 正确C. corporate121. —I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one. 正确C. just do what you like.122.—___________C_________________—Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually? 正确123.—Who should be responsible for the accident?—The boss, not the workers. They just carried out the order __B____.A. as are told 不正确B. as toldC. as they told124.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确125.We need _____A___ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstanding 正确B. plainC. general二、阅读理解21. Confirming reception of the sent messages means____A________.A. the messages are sent to the right receiversB．the messages are correctly understoodC. the messages are correctedly written22. In the famous British Army Commander story, it was probably at the step of ____A_____ that went wrong in the communication chain.A. decodingB. sendingC. conceiving23. Chinese whispers is _____B_________.A. a person who whispers in ChineseB. a game to pass message around in a whisperC. the fact that Chinese people don’t normally talk very loudly24. Allocative failure does NOT happen when________A______.A. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right person25. Which of the following cases belongs to human failure? CA. Increasing customer complaints.B. Adequate communication between departments.C. Decreasing creativity across departments.21. What is the main idea of this passage? BA. To introduce some of the author’s ideas about management.B．T o introduce five distinct functions of managing proposed by Fayol.C. To promote the book entitled Administration Industrielle et Generale.22. What are the in fluence of Fayol’s book Administration Industrielle et Generale? CA. It is of no influence at all for today.B. It is nearly forgotten by the world.C. it is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do? BA. Leading.B. Organizing.C. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care for people management?AA. 住房公积金B. 医疗补贴C. 请假25.In the step of ____A____, managers need to find out obstacles in the course of achieving company’s objectives and goals.A. controllingB. leadingC. planning1. Confirming reception of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? AA. Conceiving.B. Sending.C. Receiving.3. What is Chinese whispers? BA. Who whispers in Chinese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when AA. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure? CA. Decreasing creativity across departments.B. Inadequate communication between departments.C. Increasing customer complaints.1. This team building event was aimed at BA. helping these young, bright and enthusiastic employees become more concentrated on their workB. making the team members know how to share information or solutions and cooperate with each otherC. building up team morale2. This event was held in AA. a self-service restaurantB. a coffee shopC. a classroom3. About how many team members were out of the second round of the activity? CA. 30.B. 35.C. 5.4. Which statement below is correct? CA. In the second round, every one of the team had found their balloons after 15 minutes.B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.C. In the third round, everybody had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees? AA. Sharing and cooperating with other team members is more efficient when they are working together.B. Focusing solely on employees' own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.1. How would you describe Google?回答不正确A. Medium-sized international companyB. Large global enterprisesC. Large American company2. Which one does NOT belong to the methods that Google motivate its employees?回答不正确A. Promoting the employee who has more influence on Google the higher job position.B. Shuttling the employees between home and office.C. Offering entertaining equipment in workplace.3. Who founded Google?回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT?回答不正确A. Know all information of Google and discuss questions with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success?回答不正确A. Innovating hi-tech products.B. Paying high salary to the employees and practicing strict management.C. V aluing the happiness of its employees as much as innovating good products.答案：1. B 2. A 3. A 4. B 5. C1. What should you do when you are given a bad performance review?回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review?回答不正确A. Quit your job immediately.B. Insist on making comments.C. Learn from the review.3. What should you do if you do not agree with the badperformance review?回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performance review?回答正确A. Understand the established performance standards.B. Learn more about what the employee wants or expects.C. Learn what the person who gives the review may think.5. Why should we understand the cause of a bad performance review?回答不正确A. Because it helps the employee to get promoted immediately.B. Because it encourages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答正确A. cut down on the number of workersB. reshuffle the organizationC. survive2. “No industry is exempt” means 回答正确A. No industry is an exceptionB. No industry is an exampleC. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT 回答正确A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change4. How many suggestions does the author put forward?回答正确A. 4B. 5C. 65. From the passage, we know that Robin Sharma is 回答正确A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is necessary in creating innovation culture?回答正确/doc/9211317981.html,municationB.courageC.immitation2. How does 3M create its innovation culture?回答正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.3. The word prerequisite in “Make it a job prerequisite” means 回答不正确A. required as a prior conditionB. going afterC. prior to request4. How does Gillette create its innovation culture?回答不正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.5. The formation from idea to innovation needs 回答不正确. A. discussion and reviseB. failure and courageC. support and cooperation答案：1. B 2. B 3. A 4. C 5. C三、判断正误1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence. Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.26. A positive work culture will give workers more satisfaction.27. Positive cultures have a lot to do with leadership vision and values.28. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.29. In competitive markets, leaders are under more and more pressure to keep a positive work culture.30. Positive work culture can be built in a short time.答案：26. T 27. T 28. F 29. T 30.F26. Nokia lost the smartphone battle because its technology was not as good as that of Apple.27. Nokia’s middle managers were frank to tell the truth, but the top ones didn’t listen to them.。
2019年最新国家开 放大学《管理英语(1——4)》汇编网络核心课形考网考作业附全答案
2019年最新国家开放大学《管理英语（1——4）》汇编网络核心课形考网考作业附全答案最新国家开放大学《管理英语（1）》形成性考核册参考资料《管理英语（1）》是国家开放大学2019年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。
该资料对学生完成学习任务起着一定的辅助作用。
本文库还有国家开放大学其他课程的参考资料，可以参考。
作业1一、交际用语（共计 10 分，每小题2分）1-5 题：阅读下面的小对话，选择恰当的答语。
1.-Hello, I’m David Chen. Nice to meet you.-.A. Are you?B. Nice to meet you, too.C. Very nice.2.-It’s r ather cold in here.Do you mind if I close the window?-.A. No, go ahead.B. Yes, please.C. Sure, please.3. - May I use your hike for a moment?-.A. It doesn’t matter.B. By all means.C. I have no idea.4. -？- My mother is retired. My father is a manager.A. What are your parents doing right nowB. Do your parents still workC. What do your parents do5. - Hey, Derek, which do you think is harder to learn, marketing or designing?-.A. It is the best design I have ever seen.B. Personally, I think designing is more difficult.C. I like it very much.二、词汇与结构（共计划分，每小题2分）6-20 题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
国家开放大学《管理英语4》
适用：【笔试+机考+一网一】【课程号：04020】总题量（430）：写作题(12) 交际用语(106) 词汇与语法(210) 阅读理解（单选）(23) 阅读理解（判断）(23) 翻译题(30) 阅读填空题(13) 听力理解(13)写作题(12)1、Complete the apology letter with the giv...2、Complete the Promotion Project with the ...3、Suppose you are to make a choice between...4、Write a composition on My Dream Job. You...5、Write a composition with at least 100 wo...6、Write about an event based on the follow...7、Write an essay with at least 100 words o...8、Write at least 100 words about an event ...9、Write at least 100 words about as event ...10、Write at least 100（120）words about an eve...11、根据所给信息求，完成工作计划。
...12、了解会议日程的主要内容，根据所给信息制定会...1、Complete the apology letter with the given Chinese.Objective Priority ActionSt epsResponsible Person(w h o)Due date (when)StatusReduce office supply costs by10%by the end of the 4th quarter. 1 C Jack BrownSeptember15Completed2 D Mike JonesSeptember15Completed3 B Mike Jones October 1 Completed4 A Jack/Mike October30 Completed5 H JackNovember15In Process6 E JackNovember15In Process7 F JackDecember15In Process8 GJack/MikeMikeJanuary 15Notstarted范文参考：Dear Mrs. Smith,I am writing to apologize for (为……道歉) passing notes in class.I realize that you were discussing important concepts that are going to help us write our upcominganalysis essays and do well on the final, and I should have been paying closer attention (密切关注) From now on (从现在开始), I’ll limit my classroom communication to helpful comments thatare related to（有关）the subject matter and wait to discuss personal things until after class.I also wanted to thank you for giving me a warning instead of _(代替) detention because my coachwould have benched me if I had been late to practice. I promise you (承诺) you won’t have to makethat decision again.Sincerely/Sincerely yours谨上),KellyTammen2、Complete the Promotion Project with the given Chinese.Promotion mix EmailDirectMailWorkshop Sales forceGoals To __________________（六个月增加10%的销售）Target marketBusinesses that __________________（需求人力资源管理软件处理人力管理职能）Lunch date__________________（2015年1月）Key messages toget leads torespond to youroffer/call toactionPresent software's uniquefeatures that address users'needs.__________________（邀请销售领军人物参加免费的研讨会）Activities/TimingJan 15,send 500emails to alist ofcompany'stargetmarketFeb 15,send directmail to 50qualifyingsalesleads, andregister 20to attendfreeworkshopMar 15 3hours ofworkshopfor 20prospects__________________（三月到五月，向有意向的客户直接销售）Lunch dateEmail Response Rate: 10% of 500 emails (50 sales leads)Direct Mail Response Rate: 20 prospects out of 50 sales leadsNumber of new clients:10 out of 20 prospectsSales: Increase sales by 10%参考答案：To increase sales by 10% at the end of six monthsBusinesses that require HR software solution to manage HR functionsJanuary 2015Invite sales lead to attend a free workshop.Mar to May, direct selling to prospects【译文】参考答案：在六个月后将销售额提高10%需要人力资源软件解决方案来管理人力资源功能的企业2015年1月邀请销售主管参加免费工作坊。
2019年国家开 放大学电大《管理英语4》和《护理科研方法》合集网络核心课形考网考作业及答案
2019年国家开放大学电大《管理英语4》和《护理科研方法》合集网络核心课形考网考作业及答案最新国家开放大学电大《管理英语4》网络核心课形考网考作业及答案100%通过考试说明：2019年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。
针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。
本文库还有其他网核及教学考一体化答案，敬请查看。
单元自测1第一套一、选择填空题（每题10分，共5题）题目1— This project is too big for me to finish on time.选择一项：C. I'll give you a hand题目2— I think things have been a bit difficult for us the last couple of months.—__________. We've been working hard, but still getting behind.选择一项：A. You're right题目3AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.选择一项：A. more likely题目4The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.选择一项：C. on how to题目5The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.选择一项：题目6二、阅读理解：根据文章内容，判断正误（共50分）。
电大2018-2019年度管理英语4参考答案
英语参考答案一、选择题1、-I think things have been a bit difficult for us the last couple of months.-________A_______We’ve been working hard, but still getting behind.A. You’re right.B. I’m afraid.C. I don’t think so.2. –How can you explain the latest situation?-____A____,I know it is all my fault.A. SorryB. Excuse meC. I’m afraid3. –Do you mind if I use vouchers to spend in a restaurant?-______B_____A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. –I’m going to Beijing for a few days.-______C____ I wish I could go with you.A. It doesn’t matter.B. Forget it.C. I really envy you.5. –The Auto Show in the City Stadium has been canceled.-Oh, no!____A______A. What a pity!B. It doesn’t matterC. It’s not interesting at all!6-Is it possible for you to work out the plan tonight?-________B_______.A. I’ll do that.B. I think so.C. I’d love to.7. –How did your meeting go yesterday?-____A____,actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. –Will you help me arrange a meeting with Mr. Brown, please?-_____C_____A. No, no way.B. No, I can’t.C. Sorry I can’t. I have to finish my project right now.10. –You’d better not push yourself too hard. You can turn to the team for help.-___B_______A. You are right.B. No, we can’t do that.C.I think it will kill our time.11.This project is too big for me to finish on time.—________C________.A.Please do me a favorB. That is a daydreamC. I'll give you a hand12.AT&T found that employees with better planning and decision-making skills were ___A___ to be promoted into management jobs.A. more likelyB. more likeC. more unlikely13. The demands and requirements placed on the CEO of Sony are different from ___B___ on the manager of your local Wendy's restaurantA. theseB. thoseC. which14.It is through enthusiasm and quiet intensity __A____ we transform creativity and vision into the technologies.A. that 正确B. /C. which15.We could let some of the staff work from home.______B__________?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16.Could you give us a speech on management functions some day this week?—_______C_________.A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17.The Human Resource Managing Department at Honda is given specific instructions ___C___ employ the best possible workers.A. how toB. on what toC. on how to18.Even the best continually seek ways to ___C___ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook ___B___ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ______ their employees in two-way communication so that understanding takes place.A. enableB. engage 正确C. encourage23. ____A__ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment, _____A_____ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple, memorable terms __B________ colleagues and customers can grasp and act upon.A. whenB. that 正确C. who27. What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights28.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that29.When the message finally reached the Command Center, it ___B_______ “mutated” to become —“Send three and four-pence, we're going to a dance.”A. wasB. hadC. have30.I think the primary __A____factor is there's been so much absence lately.A. contributing 正确B. causingC. affecting31.If demand is rising but the firm _____C_____ from communication failure, then stocks will fall and there will be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32.—_________C___________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33.—Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34.Creativity, especially ____A______ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35.What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights36.Every time I tried to say something, he would __B____ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday?—__________A__________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that39.Effective leaders distill complex thoughts and strategies into simple, memorable terms ___B_______ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40.He's left now, but productivity hasn't _C_____that much.A. carried on 不正确B. caught upC. picked up41.Who was _A_____ the meeting？A. chairingB. leading 不正确C. charging42. —_____B________—I'd like to have this film developed.A. What's it?B. May I help you?C. What do you want? 不正确43.—What are your teammates like?—_____A________A. They are all warmhearted and helpful.B. They all like sports and games. 不正确C. They are all good friends.44.How do you get your members to ___C___ as a team?A. pull apartB. pull upC. pull together 正确45.The majority of these team challenges __C____ anywhere.A. can deliverB. are deliveredC. can be delivered46.I have been very lucky to have had __A____ managers during my career so far.A. terrific 正确B. terribleC. terrifying47.Will you help me arrange a meeting with Mr. Brown, please?—_____C________A. No, no way. 不正确B. No, I can't.C. Sorry I can't. I have to finish my project right now.48.—Could I borrow your iPad for a few hours?—______B_______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.49.The team creates an environment ___C___ people are comfortable in communicating, advocating positions, and taking action.A. thatB. which 不正确C. in which50.Team members are ___B___ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.A. treatedB. viewedC. known 不正确51.In high school, I am equally comfortable____B__as a member of a team and independently.A. to work 不正确B. workingC. work52. I am sorry for what I have said to you.—_______C______A. No problem.B. I'm sure about that.C. Don't think any more about it. 正确53.—Could I borrow your iPad for a few hours?—_______B______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.54.I like to think __C____. I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确55.I believe that I have a lot to contribute ___A___ a team environment, and am comfortable in both leadership and player roles.A. toB. with 不正确C. for56.Regular and concrete feedback is important ___B___ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! I've never known you're so creative.—______C____A. Don't mention it.B. Great, I dare to say I am a talent. 不正确C. Thanks for your compliments.58.—______C____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?59.Learning new things has always been a great ___A___ for me.A. motivator 正确B. motivateC. motivation60.The leader __C____ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceedsB. excellentC. excels 正确61.—Do you mind if I use vouchers to spend in a restaurant?—____B______A. Yes, please. 不正确B. Not at all. Go ahead.C. No, thank you.62.—Can I get you a couple of tea?—________A_________________.A. That's very nice of youB. With pleasureC. You can, please 不正确63.__C____ clearly communicate with and actively listen to employees is essential to improve their performance.A. Be able toB. Being able 不正确C. Being able to64.___C___ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless of65.An appreciated gift and the gesture of providing it will __B____ your coworker's day.A. look upB. light up 正确66. You'd better not push yourself too hard. You can ask the team and listen.—____A______A. You are right.B. No, we can't do that. 不正确C. I think it will kill our time.67.—_____C_____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?68.Self-esteem needs might include the ___A___ from a workplace.A. rewardsB. rewarded 不正确C. rewarded69.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel __A____ the company cared about them and their well-being.A. as ifB. even if 不正确C. like70.All the team members tried their best. We lost the game, _____A____.A. howeverB. therefore 不正确C. since71. Over-the-top? You mean…—______C______A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't. 不正确C. Thanks a lot.72.—Why didn't you come to my birthday party yesterday?—________B____A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident. 正确C. Fine, I never go to birthday parties.73.At a rough ___A_____, we will take another four weeks to finish this plan.A. estimate 正确B. valueC. account74.Good work ____A____ good pay.A. deservesB. requests 不正确C. deserts75.They have come to the conclusion ___A_____ this winter will be even colder than before.A. thatC. which 不正确76. I think I have made a great mistake.—_____C_______A. I don't think so. You really made an error. 不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77.—Do you know where I can repair my motorcar?—_____B_______A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it. 不正确78.The workmen want to ____B____ the number of working hours and to increase pay.A. deleteB. decrease 正确C. depress79.Wendy suggests that we ___B_____ tomorrow.A. shall goB. should go 正确C. will go80.Without his assistance, I ___A_____ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. —Haven't seen you for ages. What are you busy doing now?—_______C_____A. Yes ,long time no see.B. Yeah, thanks for coming.C. I am working part time in a bookstore. 正确82.—Over-the-top? You mean…—_____A_______A. Well, sometimes your co-workers feel that you are too loud. 正确B. No, I don't.C. Thanks a lot.83.Linda walked at the head, ___A_____ by her colleagues.A. followedB. following 不正确C. to follow84.Please ask the solicitor what his ____B____ would be to take the case to court.A. fareB. feeC. salary 不正确85.A child's character is greatly influenced by his home _____B___.A. caseB. environment 正确C. situation86.—Can I have three days off next week, Mr. Smith?—__B___. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.88.They depend on each other to survive. In other words, they are ___B___ for survival.A. interwovenB. interdependent 正确C. international89.He ordered that nothing ____B____ until the police arrived.A. was touchedB. should be touched 正确C. had been touched90.Redundancy happens when employees need to __C___ their workforce. And as a result, someone gets dismissed from work.A. reformB. reproduce 不正确C. reduce91. —Which of these hats do you want?—____A___ . Either will do.A. I don't mind 正确B. No problemC. Go ahead92.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree more93.By the end of the year, the sales plan for the next year___B___.A. will be madeB. will have been madeC. have been made 不正确94.All ___A__ glitters (闪闪发光) is not gold.A. that 正确B. whichC. what95.To build the reservoir（水库），thousands of people have to be___A____ .A. relocatedB. repeated 不正确C. reopened96.—Terribly sorry to interrupt, but may I use your dictionary?—Yes,_______A_______.A. of courseB. it doesn’t matterC. no hurry 不正确97.—Have you already paid? What's my share of the bill？—_____C____. It wasn't very much.A. It's my shareB. None of your business 不正确C. Don't worry about it98.An agreement was reached on the ___C__ of mutual respect and mutual interest.A. basic 不正确B. baseC. basis99.___C__ there is smoke, there is fire.A. If 不正确B. WhenC. Wherepared ___A___ English, Chinese is generally believed to be more difficult to learn.A. with 正确B. fromC. against101. —The Auto Show in the City Stadium has been canceled.—Oh, no！___A______A. What a pity!B. It doesn't matter! 不正确C. It's not interesting at all!102.—Sorry for being late. I should have called you earlier.—_____C_____. I've just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103._A_____ the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving 不正确C. Gave104.After days of investigation, the police were __B__ reality.A. looking into 不正确B. approachingC. finding105.The reason ___B__ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why 正确C. that106. —You have to believe in yourself. No one else will, if you don't.—__________C__________Confidence is really important.A. It's not my cup of tea.B. I don't think so. 不正确C. I couldn't agree more.107.—It's about a successful businessman's management experience, isn't it?—_____B_______A. My pleasure!B. That's right! 正确C. It's up to you!108.The key ___A___ successful implementation is clearly communicating the strategy to the whole company.A. toB. in 不正确C. of109.We ___B_____ with achievement.A. doneB. are obsessed 正确C. catch up110.__C____ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A. ThereforeB. ButC. Although 正确111. —Scott，I'd like to have your opinions about my written report.—_______C_________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.112.—I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like. 不正确113.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确114.We need ____A____ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstandingB. plainC. general 不正确115.This is the man ___B___ last night.A. whom I saw himB. whom I saw 正确C. what I saw。
电大2018_2019年度管理英语4参考答案
英语参考答案一、选择题I、-I think thi ngs have bee n a bit difficult for us the last couple of mon ths.- _____ A ______ W e' ve bee n work ing hard, but still getti ng beh ind.A. You ' re right.B. I ' m afraid.C. I don ' t think so.2. —How can you expla in the latest situatio n?- A ,I know it is all my fault.A. SorryB. Excuse meC. I ' m afraid3. - Do you mind if I use vouchers to spe nd in a restaura nt?- _____ B ___A. Yes, please.B. Not at all. Go ahead.C. No, tha nk you.4. —I ' m going to Beijing for a few days.- _____ C ___ I wish I could go with you.A. It doesn ' t matter.B. Forget it.C. I really envy you.5. —The Auto Show in the City Stadium has bee n can celed.-Oh, no! A ________A. What a pity!B. It doesn ' t matterC. It ' s notinteresting at all!6-Is it possible for you to work out the pla n toni ght?- _____ B ______ .A. I ' ll do that.B. I think so.C. I ' d love to.7. - How did your meeting go yesterday?- A‘actually, it was really frustrating.A. Not so goodB. Very goodC. Noth ing special9. —Will you help me arrange a meeti ng with Mr. Brow n, please?- ___ C _____A. No, no way.B. No, I can ' t.C. Sorry I can ' t. I have to finish my project rightnow.10. - You' d better not push yourself too hard. You can turn to the team for help.-___B _______A. You are right.B. No, we can ' t do that.C.I think it will kill our time.II. This project is too big for me to finish on time.- ______ C ______ .A. Please do me a favorB. That is a daydreamC. I'll give you a hand12. AT&T found that employees with better pla nning and decisi on-mak ing skills were A to be promoted into man ageme nt jobs.A. more likelyB. more likeC. more un likely13. The dema nds and requireme nts placed on the CEOof Sony are differe nt from ___ B __ on the man ager of your local Wen dy's restaura ntA. theseB. thoseC. which14.I t is through en thusiasm and quiet inten sity A we tran sform creativity and visi on into the tech no logies.A. that 正确B. /C. which15. We could let some of the staff work from home. ___ B ________ ?—That's a good idea.A. Do you have any good ideasB. What do you thi nk of itC. Is there anything else16. Could you give us a speech on man ageme nt functions some day this week?—_____ C ________ .A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17. The HumanResource Managing Department at Honda is given specific instructions ______ C __ e mploy the best possible workers.A. how toB. on what toC. on how to18. Eve n the best continu ally seek ways to C ___ their skills.A. sharpB. sharpe nerC. sharpe n20. The resp on sibilities in han dbook B __ that man agers have to be concerned with efficie ncyand effect iven ess in the work process.A. implyB. in dicate 正确C. in terrupt21. so that un dersta nding takes place. BA. en ableB. En gageC. en courage22. Supervisors should _______ their employees in two-way communication so that understanding takesplace.A. en ableB. en gage 正确C. en courage23. A CEOs spe nd pla nning, the more profitable their compa nies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_______ C __________ .A. Yes, but ni have En glish classesB. Sorry, I have an appo in tme nt with Dr. BrownC. I'm afraidI have no idea25. In today's environment, _______ A ____ people are often burned out, it's important for employeesto have a pers onal connection with you and the work you believe in.A. whereB. whe nC. while26. Effective leaders distill complex thoughts and strategies in to simple, memorable terms__B _______ c olleagues and customers can grasp and act upon.A. whe nB. that 正确C. who27. What you n eed to do is to keep things short and sweet, just the _ C __ .A. questio nsB. topicsC. highlights28. —If you can't say what you've come to say at the meeti ng, what's the point?—_________ B________ ,but I think you might n eed to cha nge your approach somewhat.A. I am not sureB. I can see that 正确C. I know that29. Whe n the message fin ally reached the Comma nd Cen ter, it B ______ “ mutated ” to become—"Send three and four - pen ce, we're going to a dance. ”A. wasB. hadC. have30.I thi nk the primary A factor is there's bee n so much abse nee lately.A. con tribut ing 正确B. caus ingC. affect ing31.If dema nd is rising but the firm ___ C ____ from com muni cati on failure, the n stocks willfall and there will be un derstaffi ng.A. has bee n sufferi ngB. is going to sufferC. is sufferi ng正确32. — ________ C __________ iden tify the problems that have bee n occurri ng?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33. —Will you go on a pic nic with us tomorrow?—_______ C __________ .A. Yes, but ni have English classesB. Sorry, I have an appointment with Dr. BrownC. rm afraidI have no idea34. Creativity, especially A _____ which takes place across departmental boundaries, is likelyto suffer hugely as team syn ergy slips.A. thatB. thoseC. /35. What you n eed to do is to keep things short and sweet, just the C __ .A. questio nsB. topicsC. highlights36. Every time I tried to say something, he would __B _ to something else.A. move offB. move onC. move over37. —How did your meeti ng go yesterday?—_______ A __________ actually, it was really frustrati ng.A. Not so goodB. Very goodC. Noth ing special38. —If you can't say what you've come to say at the meeti ng, what's the point?—_________ B________ ,but I think you might n eed to cha nge your approach somewhat.A. I am not sureB. I can see that 正确C. I know that39. Effective leaders distill complex thoughts and strategies in to simple, memorable terms _ B _______ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40. He's left now, but productivity has n't _C __ that much.A. carried on 不正确B. caught upC. picked up41. Who was _A ___ the meet ing ?A. chairingB. leading 不正确C. charging42. —____ B _______—rd like to have this film developed.A. What's it?B. May I help you?C. What do you wan t? 不正确43. —What are your teammates like?— A _______A. They are all warmhearted and helpful.B. They all like sports and games. 不正确C. They are all good frien ds.44. How do you get your members to _ C __ as a team?A. pull apartB. pull upC. pull together 正确45. The majority of these team challe nges __C _ any where.A. can deliverB. are deliveredC. can be delivered46.1 have bee n very lucky to have had A man agers duri ng my career so far.A. terrific 正确B. terribleC. terrifyi ng47. Will you help me arrange a meeti ng with Mr. Brow n, please?—___ C _______A. No, no way. 不正确B. No, I ca n't.C. Sorry I can't. I have to finish my project right now.48. —Could I borrow your iPad for a few hours?—___ B _______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It does n't matter.49. The team creates an en vir onment C __ people are comfortable in com muni cat ing, advocat ingpositi ons, and tak ing action.A. thatB. which 不正确C. i n which50. Team members are __ B __ as unique people with irreplaceable experiences, points of view,and kno wledge to con tribute.A. treatedB. viewedC. known不正确51.In high school, I am equally comfortable __ B__as a member of a team and independently.A. to work 不正确B. worki ngC. work52. I am sorry for what I have said to you.—_____ C _____A. No problem.B. I'm sure about that.C. Don't think any more about it. 正确53. —Could I borrow your iPad for a few hours?—_____ B_____A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It does n't matter.54.1 like to think __C __ . I am always the one finding new ways to a situation or challenge.A. in side of the boxB. of the boxC. outside of the box 正确55.1 believe that I have a lot to con tribute A a team environment, and am comfortable inboth leadership and player roles.A. toB. with 不正确C. for56. Regular and con crete feedback is importa nt __ B ___ who is not perform ing up toA. when to deal with a workerB. whe n deali ng with a workerC. whe n dealt with a worker 不正确57. Wow! This is a fan tastic project! I've n ever known you're so creative.—_____ C __A. Don't men ti on it.B. Great, I dare to say I am a tale nt. 不正确C. Thanks for your complime nts.58. — _____ C ___—You might as well write a tha nks-no te.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?59. Lear ning new things has always bee n a great A for me.A. motivator 正确B. motivateC. motivatio n60. The leader __C _ at creati ng opport un ities to provide rewards, recog niti on and tha nks to his or her staff.A. exceedsB. excelle ntC. excels 正确61. —Do you mind if I use vouchers to spe nd in a restaura nt?—__ B ______A. Yes, please. 不正确B. Not at all. Go ahead.C. No, tha nk you.62. —Can I get you a couple of tea?—_____ A_________________ .A. That's very n ice of youB. With pleasureC. You can, please 不正确63. __C _ clearly com muni cate with and actively liste n to employees is esse ntial performa nee.A. Be able toB. Be ing able 不正确C. Bei ng able to64. __ C _ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确her pote ntial. to improve theirC. Regardless of65. A n appreciated gift and the gesture of providi ng it will __B _ your coworker's day.A. look upB. light up 正确C. lift to66. You'd better not push yourself too hard. You can ask the team and liste n.—AA. You are right.B. No, we can't do that. 不正确C. I think it will kill our time.67. — ____ C ____—You might as well write a tha nks-no te.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?68.Self-esteem n eeds might in clude the A from a workplace.A. rewardsB. rewarded 不正确C. rewarded69. Fifty-five per cent of the resp ondents said that praise and atte nti on from their supervisor would make them feel A the compa ny cared about them and their well-be ing.A. as ifB. even if 不正确C. like70. All the team members tried their best. We lost the game, ___ A ___ .A. howeverB. therefore 不正确C. si nee71. Over-the- top? You mean …—____ C _____A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't. 不正确C. Thanks a lot.72. —Why did n't you come to my birthday party yesterday?—______ B ___A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accide nt. 正确C. Fin e, I n ever go to birthday parties.73. At a rough A ____ , we will take ano ther four weeks to finish this pla n.A. estimate 正确B. valueC. account74. Good work A good pay.A. deservesB. requests 不正确C. deserts75. They have come to the con clusi on A _____ this win ter will be eve n colder tha n before.A. thatB. forC. which 不正确76. I think I have made a great mistake.—___ C ______A. I don't thi nk so. You really made an error. 不正确B. I don't think so. It's really terrible.C. I don't thi nk so. It's n ot your fault.77. —Do you know where I can repair my motorcar?—___ B ______A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it. 不正确78. The workme n want to __ B ___ the nu mber of worki ng hours and to in crease pay.A. deleteB. decrease 正确C. depress79. We ndy suggests that we B ______ tomorrow.A. shall goB. should go 正确C. will go80. Without his assista nee, I A ______ the research last mon th.A. would n ot have completed 正确B. could not finishC. should not finish81. —Haven't see n you for ages. What are you busy doing now?—_____ C ____A. Yes ,long time no see.B. Yeah, tha nks for coming.C. I am worki ng part time in a bookstore. 正确82. —Over-the- top? You mean …— A ______A. Well, sometimes your co-workers feel that you are too loud. 正确B. No, I don't.C. Thanks a lot.83. L inda walked at the head, A _____ by her colleagues.A. followedB. followi ng 不正确C. to follow84. Please ask the solicitor what his __ B ___ would be to take the case to court.A. fareB. feeC. salary 不正确85. A child's character is greatly in flue need by his home __ B __ .A. caseB. en vir onment 正确C. situati on86. —Can I have three days off next week, Mr. Smith?—__B __ . I can man age without you.A. I'm afraid notB. Of courseC. It depe nds 不正确87. —If you don't believe in yourself, no one else will.—__C __ . Con fide nee is really importa nt.88. They depe nd on each other to survive. In other words, they are B __ f or survival.A. in terwove nB. in terdepe ndent 正确C. intern atio nal89. He ordered that nothing __ B____ un til the police arrived.A. was touchedB. should be touched 正确C. had bee n touched90. Redu ndancy happe ns whe n employees n eed to __C their workforce. And as a result, some one gets dismissed from work.A. reformB. reproduce 不正确C. reduce91. —Which of these hats do you want?— A . Either will do.A. I don't mind 正确B. No problemC. Go ahead92. —If you don't believe in yourself, no one else will.—__C __ . Con fide nee is really importa nt.A. That's not the pointB. I don't thi nk so 不正确C. I could n't agree more93. By the end of the year, the sales pla n for the n ext year B __ .A. will be madeB. will have bee n madeC. have bee n made 不正确94. All A glitters （闪闪发光）is not gold.A. that 正确B. whichC. what95. To build the reservoir （水库）,thousands of people have to be A .A. relocatedB. repeated 不正确C. reopened96. —Terribly sorry to in terrupt, but may I use your dicti on ary?—Yes, _______ A ______ .A. of courseB. it doesn ' t matterC. no hurry 不正确97. —Have you already paid? What's my share of the bill ?—___ C ____ . It was n't very much.A. It's my shareB. None of your bus in ess 不正确C. Don't worry about it98. A n agreeme nt was reached on the C__ of mutual respect and mutual in terest.A. basic 不正确B. baseC. basis99. _ C__ there is smoke, there is fire.A. If 不正确B. WhenC. Where100. Compared A En glish, Chin ese is gen erally believed to be more difficult to learn.A. with 正确B. fromC. aga inst101. —The Auto Show in the City Stadium has bee n can celed.—Oh, no ! A __________A. What a pity!B. It does n't matter! 不正确C. It's not in terest ing at all!102. —Sorry for being late. I should have called you earlier.—___ C ____ . I've just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103. _A ___ the importa nee of En glish, we should put more effort in to it and try to learn it well.A. Give nB. Givi ng 不正确C. Gave104. After days of in vestigati on, the police were __B__ reality.A. looki ng into 不正确B. approach ingC. finding105. The reas on B__ he was abse nt from class yesterday was that he was ill and hospitalized.A. forB. why正确C. that106. ——You have to believe in yourself. No one else will, if you don't.—________ C _________ C on fide nee is really importa nt.A. It's not my eup of tea.B. I don't thi nk so. 不正确C. I could n't agree more.107. —It's about a successful bus in essma n's man ageme nt experie nee, is n't it?—___ B ______A. My pleasure!B. That's right! 正确C. It's up to you!108. The key A successful impleme ntati on is clearly com muni cat ing the strategy to the whole compa ny.A. toB. in 不正确C. of109. We __ B ___ with achieveme nt.A. doneB. are obsessed 正确C. catch up110. __C __ we can't compete in terms of size I do believe we hold an adva ntage in terms ofdedicati on to customer service.A. ThereforeB. ButC. Although 正确111. — Scott , I'd like to have your opinions about my written report.—_____ C ________ But I have one suggestio n.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.112. —I'd like a wake-up call at 7:00 a.m., please!—OK, ________ B _______ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like. 不正确113. How do we expect to compete with a compa ny that has such a huge __C _ and huge resources?A. recomme ndati onB. reduct ionC. reputatio n 正确114. We n eed A com muni cati on skills: liste n carefully, thi nk before you speak and man agecon flicts diplomatically.A. outsta ndingB. plainC. gen eral 不正确115. This is the man __ B __ l ast night.A. whom I saw himB. whom I saw 正确C. what I saw116. _________ C _________ -Actually I prefer working on my own.A. Could I use this dictio nary?B. May I ope n the window to let in some fresh air?C. Do you prefer teamwork or worki ng in dividually? 正确117. — Scott , I'd like to have your opinions about my written report.—_______ C _______ But I have one suggestio n.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.118. He will write to me as soon as he _ B ___ h ome.A. will have retur nedB. returnsC. will return 不正确119. please A your hand if you have any questi on at all.A. raiseB. rise 不正确C. arise120. Whe n people are surr oun ded by B ___ c om mun icati on and en courageme nt, they can find the courage to try, fail, redo, and try aga in.A. complicatedB. con sta nt 正确C. corporate121. —rd like a wake-up call at 7:00 a.m., please!—OK, ________ B ______ .A. You will certainly make it.B. I'll make sure you get one. 正确C. just do what you like.122. — __________ C ________________—Actually I prefer working on my own.A. Could I use this dictio nary?B. May I ope n the window to let in some fresh air?C. Do you prefer teamwork or worki ng in dividually? 正确123. —Who should be resp on sible for the accide nt?—The boss, not the workers. They just carried out the order __B ___ .A. as are told 不正确B. as toldC. as they told124. How do we expect to compete with a compa ny that has such a huge __C __ and huge resources?A. recomme ndati onB. reduct ionC. reputatio n 正确125. We n eed __ A___ com muni cati on skills: liste n carefully, thi nk before you speak and man agecon flicts diplomatically.A. outsta nding 正确B. plainC. gen eral二、阅读理解21. Confirming receptio n of the sent messages means _ A ________ .A. the messages are sent to the right receiversB . the messages are correctly understoodC. the messages are correctedly writte n22. In the famous British Army Comma nder story, it was probably at the step of A _______ thatwent wrong in the com muni cati on cha in.A. decodi ngB. sendingC. con ceivi ng23. Chin ese whispers is ___ B ________ .A. a pers on who whispers in Chin eseB. a game to pass message around in a whisperC. the fact that Chinese people don ' t normally talk very loudly24. Allocative failure does NOT happen when _______ A_____ .A. the right information goes to the right placeB. a compa ny gathers false in formati onC. the correct in formatio n is not received by the right pers on25. Which of the followi ng cases bel ongs to huma n failure? CA. In creas ing customer compla in ts.B. Adequate com mun icatio n betwee n departme nts.C. Decreas ing creativity across departme nts.21. What is the main idea of this passage? BA. To introduce some of the author ' s ideas about management.B . To introduce five distinet functions of managing proposed by Fayol.C. To promote the book en titled Admi nistratio n In dustrielle et Gen erale.22. What are the in flue nee of Fayol ' s book Admi nistratio n In dustrielle et Gen erale? CA. It is of no in flue nee at all for today.B. It is nearly forgotten by the world.C. it is still great effect on curre nt man ageme nt courses.23. Which step of managing refers to bring staff together and tell them what to do? BA. Leadi ng.B. Organizing.C. Staffi ng.24. Which item in Chinese below has not mentioned as things needed to take care for people man ageme nt?AA. 住房公积金B. 医疗补贴C. 请假25」n the step of A , man agers n eed to find out obstacles in the course of achiev ing company s objectives and goals.A. con trolli ngB. leadi ngC. pla nning1. Con firm ing recepti on of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly un derstoodC. the messages are correctly un derstood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the com muni cati on cha in? AA. Con ceivi ng.B. Sending.C. Receivi ng.3. What is Chin ese whispers? BA. Who whispers in Chin ese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happe n whe n AA. the right information goes to the right placeB. a compa ny gathers false in formati onC. the correct information is not received by the right department or person5. Accord ing to the passage, which of the followi ng cases does NOT bel ong to huma n failure? CA. Decreas ing creativity across departme nts.B. I nadequate com mun icati on betwee n departme nts.C. In creas ing customer compla in ts.1. This team buildi ng event was aimed at BA. helping these young, bright and enthusiastic employees become more concentrated on their workB. making the team members know how to share information or solutions and cooperate with each otherC. buildi ng up team morale2. This event was held in AA. a self-service restaura ntB. a coffee shopC. a classroom3. About how many team members were out of the sec ond round of the activity? CA. 30.B. 35.C. 5.4. Which stateme nt below is correct? CA. In the sec ond round, every one of the team had found their ballo ons after 15 minu tes.B. In the third round, the team members were asked them to find the balloon with their nameon it amon gst the hun dreds of other ballo ons in the room.C. In the third round, everybody had their own ballo on with help from others with in 2 minu tes.5. What was the event going to teach these employees? AA. Shari ng and cooperati ng with other team members is more efficie nt whe n they are worki ng together.B. Focus ing solely on employees' own pursuits is not allowed in workplace.C. Failure of teamwork is caused by in dividual.1. How would you describe Google? 回答不正确A. Medium-sized intern ati onal compa nyB. Large global en terprisesC. Large America n compa ny2. Which one does NOT bel ong to the methods that Google motivate its employees? 回答不正确A. Promoti ng the employee who has more in flue nee on Google the higher job positi on.B. Shuttling the employees between home and office.C. Offeri ng en terta ining equipme nt in workplace.3. Who foun ded Google? 回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT? 回答不正确A. Know all in formatio n of Google and discuss questi ons with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success? 回答不正确A. Inno vati ng hi-tech products.B. Paying high salary to the employees and practicing strict management.C. Valuing the happ in ess of its employees as much as inno vati ng good products. 答案：1. B 2. A 3. A 4. B 5. C1. What should you do whe n you are give n a bad performa nee review? 回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and liste n carefully.2. What should you do after you are give n a bad performa nee review? 回答不正确A. Quit your job immediately.B. In sist on making comme nts.C. Lear n from the review.3. What should you do if you do n ot agree with the bad performa nee review? 回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performa nee review? 回答正确A. Un dersta nd the established performa nee sta ndards.B. Lear n more about what the employee wants or expects.C. Learn what the person who gives the review may think.5. Why should we un dersta nd the cause of a bad performa nee review? 回答不正确A. Because it helps the employee to get promoted immediately.B. Because it en courages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to回答正确A. cut dow n on the nu mber of workersB. reshuffle the orga ni zati onC. survive2. “No industry is exempt ” means 回答正确A. No in dustry is an excepti onB. No in dustry is an exampleC. Not every in dustry can be exempted3. The followi ng questi ons are ofte n discussed among scholars EXCEPT 回答正确A. How can bosses create favorable con diti ons for cha ngeB. How can productivity be in creasedC. What can workers do to get through cha nge4. How many suggesti ons does the author put forward? 回答正确A. 4B. 5C. 65. From the passage, we know that Rob in Sharma is 回答正确A. an expert on leadership, and pers onal successB. a great leaderC. some one who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is n ecessary in creati ng inno vati on culture? 回答正确A. com muni cati onB. courageC. immitatio n2. How does 3M create its inno vation culture? 回答正确A. Put inno vati on at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recog nize inno vati on in every part of the compa ny.3. The word prerequi site in “ Make it a job prerequisite ” means 回答不正确A. required as a prior con diti onB. going afterC. prior to request4. How does Gillette create its inno vati on culture? 回答不正确A. Put inno vati on at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recog nize inno vati on in every part of the compa ny.5. The formati on from idea to inno vati on n eeds 回答不正确.A. discussi on and reviseB. failure and courage。
电大20182019年度管理英语4参考答案
英语参考答案一、选择题1、-I think things have been a bit difficult for us the last couple of months.-________A_______We’ve been working hard, but still getting behind.A. You’re right.B. I’m afraid.C. I don’t think so.2. –How can you explain the latest situation?-____A____,I know it is all my fault.A. SorryB. Excuse meC. I’m afraid3. –Do you mind if I use vouchers to spend in a restaurant?-______B_____A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. –I’m going to Beijing for a few days.-______C____ I wish I could go with you.A. It doesn’t matter.B. Forget it.C. I really envy you.5. –The Auto Show in the City Stadium has been canceled.-Oh, no!____A______A. What a pity!B. It doesn’t matterC. It’s not interesting at all!6-Is it possible for you to work out the plan tonight?-________B_______.A. I’ll do that.B. I think so.C. I’d love to.7. –How did your meeting go yesterday?-____A____,actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. –Will you help me arrange a meeting with Mr. Brown, please?-_____C_____A. No, no way.B. No, I can’t.C. Sorry I can’t. I have to finish my project right now.10. –You’d better not push yourself too hard. You can turn to the team for help.-___B_______A. You are right.B. No, we can’t do that.C.I think it will kill our time.11.This project is too big for me to finish on time.—________C________.A.Please do me a favorB. That is a daydreamC. I'll give you a hand12.AT&T found that employees with better planning and decision-making skills were ___A___ to be promoted into management jobs.A. more likelyB. more likeC. more unlikely13. The demands and requirements placed on the CEO of Sony are different from ___B___ on the manager of your local Wendy's restaurantA. theseB. thoseC. which14.It is through enthusiasm and quiet intensity __A____ we transform creativity and vision into the technologies.A. that 正确B. /C. which15.We could let some of the staff work from home.______B__________?—That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else16.Could you give us a speech on management functions some day this week?—_______C_________.A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this week17.The Human Resource Managing Department at Honda is given specific instructions ___C___ employ the best possible workers.A. how toB. on what toC. on how to18.Even the best continually seek ways to ___C___ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook ___B___ that managers have to be concerned with efficiency and effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ______ their employees in two-way communication so that understanding takes place.A. enableB. engage 正确C. encourage23. ____A__ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea25. In today's environment, _____A_____ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple, memorable terms __B________ colleagues and customers can grasp and act upon.A. whenB. that 正确C. who27. What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights28.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that29.When the message finally reached the Command Center, it ___B_______ “mutated” to become —“Send three and four-pence, we're going to a dance.”A. wasB. hadC. have30.I think the primary __A____factor is there's been so much absence lately.A. contributing 正确B. causingC. affecting31.If demand is rising but the firm _____C_____ from communication failure, then stocks will fall and there will be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32.—_________C___________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33.—Will you go on a picnic with us tomorrow?—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraid I have no idea34.Creativity, especially ____A______ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.A. thatB. thoseC. /35.What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights36.Every time I tried to say something, he would __B____ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday?—__________A__________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38.—If you can't say what you've come to say at the meeting, what's the point?—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that39.Effective leaders distill complex thoughts and strategies into simple, memorable terms ___B_______ colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who40.He's left now, but productivity hasn't _C_____that much.A. carried on 不正确B. caught upC. picked up41.Who was _A_____ the meeting？A. chairingB. leading 不正确C. charging42. —_____B________—I'd like to have this film developed.A. What's it?B. May I help you?C. What do you want? 不正确43.—What are your teammates like?—_____A________A. They are all warmhearted and helpful.B. They all like sports and games. 不正确C. They are all good friends.44.How do you get your members to ___C___ as a team?A. pull apartB. pull upC. pull together 正确45.The majority of these team challenges __C____ anywhere.A. can deliverB. are deliveredC. can be delivered46.I have been very lucky to have had __A____ managers during my career so far.A. terrific 正确B. terribleC. terrifying47.Will you help me arrange a meeting with Mr. Brown, please?—_____C________A. No, no way. 不正确B. No, I can't.C. Sorry I can't. I have to finish my project right now.48.—Could I borrow your iPad for a few hours?—______B_______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.49.The team creates an environment ___C___ people are comfortable in communicating, advocating positions, and taking action.A. thatB. which 不正确C. in which50.Team members are ___B___ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.A. treatedB. viewedC. known 不正确51.In high school, I am equally comfortable____B__as a member of a team and independently.A. to work 不正确B. workingC. work52. I am sorry for what I have said to you.—_______C______A. No problem.B. I'm sure about that.C. Don't think any more about it. 正确53.—Could I borrow your iPad for a few hours?—_______B______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.54.I like to think __C____. I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确55.I believe that I have a lot to contribute ___A___ a team environment, and am comfortable in both leadership and player roles.A. toB. with 不正确C. for56.Regular and concrete feedback is important ___B___ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! I've never known you're so creative.—______C____A. Don't mention it.B. Great, I dare to say I am a talent. 不正确C. Thanks for your compliments.58.—______C____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?59.Learning new things has always been a great ___A___ for me.A. motivator 正确B. motivateC. motivation60.The leader __C____ at creating opportunities to provide rewards, recognition and thanks to his or her staff.A. exceedsB. excellentC. excels 正确61.—Do you mind if I use vouchers to spend in a restaurant?—____B______A. Yes, please. 不正确B. Not at all. Go ahead.C. No, thank you.62.—Can I get you a couple of tea?—________A_________________.A. That's very nice of youB. With pleasureC. You can, please 不正确63.__C____ clearly communicate with and actively listen to employees is essential to improve their performance.A. Be able toB. Being able 不正确C. Being able to64.___C___ the job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless of65.An appreciated gift and the gesture of providing it will __B____ your coworker's day.A. look upB. light up 正确66. You'd better not push yourself too hard. You can ask the team and listen.—____A______A. You are right.B. No, we can't do that. 不正确C. I think it will kill our time.67.—_____C_____—You might as well write a thanks-note.A. How do you like the rewards?B. What do you do with the rewards? 不正确C. Could you suggest some ways of the rewards?68.Self-esteem needs might include the ___A___ from a workplace.A. rewardsB. rewarded 不正确C. rewarded69.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel __A____ the company cared about them and their well-being.A. as ifB. even if 不正确C. like70.All the team members tried their best. We lost the game, _____A____.A. howeverB. therefore 不正确C. since71. Over-the-top? You mean…—______C______A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't. 不正确C. Thanks a lot.72.—Why didn't you come to my birthday party yesterday?—________B____A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident. 正确C. Fine, I never go to birthday parties.73.At a rough ___A_____, we will take another four weeks to finish this plan.A. estimate 正确B. valueC. account74.Good work ____A____ good pay.A. deservesB. requests 不正确C. deserts75.They have come to the conclusion ___A_____ this winter will be even colder than before.A. thatC. which 不正确76. I think I have made a great mistake.—_____C_______A. I don't think so. You really made an error. 不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77.—Do you know where I can repair my motorcar?—_____B_______A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it. 不正确78.The workmen want to ____B____ the number of working hours and to increase pay.A. deleteB. decrease 正确C. depress79.Wendy suggests that we ___B_____ tomorrow.A. shall goB. should go 正确C. will go80.Without his assistance, I ___A_____ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. —Haven't seen you for ages. What are you busy doing now?—_______C_____A. Yes ,long time no see.B. Yeah, thanks for coming.C. I am working part time in a bookstore. 正确82.—Over-the-top? You mean…—_____A_______A. Well, sometimes your co-workers feel that you are too loud. 正确B. No, I don't.C. Thanks a lot.83.Linda walked at the head, ___A_____ by her colleagues.A. followedB. following 不正确C. to follow84.Please ask the solicitor what his ____B____ would be to take the case to court.A. fareB. feeC. salary 不正确85.A child's character is greatly influenced by his home _____B___.A. caseB. environment 正确C. situation86.—Can I have three days off next week, Mr. Smith?—__B___. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.88.They depend on each other to survive. In other words, they are ___B___ for survival.A. interwovenB. interdependent 正确C. international89.He ordered that nothing ____B____ until the police arrived.A. was touchedB. should be touched 正确C. had been touched90.Redundancy happens when employees need to __C___ their workforce. And as a result, someone gets dismissed from work.A. reformB. reproduce 不正确C. reduce91. —Which of these hats do you want?—____A___ . Either will do.A. I don't mind 正确B. No problemC. Go ahead92.—If you don't believe in yourself, no one else will.—__C___. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree more93.By the end of the year, the sales plan for the next year___B___.A. will be madeB. will have been madeC. have been made 不正确94.All ___A__ glitters (闪闪发光) is not gold.A. that 正确B. whichC. what95.To build the reservoir（水库），thousands of people have to be___A____ .A. relocatedB. repeated 不正确C. reopened96.—Terribly sorry to interrupt, but may I use your dictionary?—Yes,_______A_______.A. of courseB. it doesn’t matterC. no hurry 不正确97.—Have you already paid? What's my share of the bill？—_____C____. It wasn't very much.A. It's my shareB. None of your business 不正确C. Don't worry about it98.An agreement was reached on the ___C__ of mutual respect and mutual interest.A. basic 不正确B. baseC. basis99.___C__ there is smoke, there is fire.A. If 不正确B. WhenC. Wherepared ___A___ English, Chinese is generally believed to be more difficult to learn.A. with 正确B. fromC. against101. —The Auto Show in the City Stadium has been canceled.—Oh, no！___A______A. What a pity!B. It doesn't matter! 不正确C. It's not interesting at all!102.—Sorry for being late. I should have called you earlier.—_____C_____. I've just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确103._A_____ the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving 不正确C. Gave104.After days of investigation, the police were __B__ reality.A. looking into 不正确B. approachingC. finding105.The reason ___B__ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why 正确C. that106. —You have to believe in yourself. No one else will, if you don't.—__________C__________Confidence is really important.A. It's not my cup of tea.B. I don't think so. 不正确C. I couldn't agree more.107.—It's about a successful businessman's management experience, isn't it?—_____B_______A. My pleasure!B. That's right! 正确C. It's up to you!108.The key ___A___ successful implementation is clearly communicating the strategy to the whole company.A. toB. in 不正确C. of109.We ___B_____ with achievement.A. doneB. are obsessed 正确C. catch up110.__C____ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A. ThereforeB. ButC. Although 正确111. —Scott，I'd like to have your opinions about my written report.—_______C_________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.112.—I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like. 不正确113.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确114.We need ____A____ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstandingB. plainC. general 不正确115.This is the man ___B___ last night.A. whom I saw himB. whom I saw 正确C. what I saw116. ___________C__________-Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually? 正确117.—Scott，I'd like to have your opinions about my written report.—________C________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.118.He will write to me as soon as he ___B___ home.A. will have returnedB. returnsC. will return 不正确119.please ___A___ your hand if you have any question at all.A. raiseB. rise 不正确C. arise120.When people are surrounded by ___B___ communication and encouragement, they can find the courage to try, fail, redo, and try again.A. complicatedB. constant 正确C. corporate121. —I'd like a wake-up call at 7:00 a.m., please!—OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one. 正确C. just do what you like.122.—___________C_________________—Actually I prefer working on my own.A. Could I use this dictionary?B. May I open the window to let in some fresh air?C. Do you prefer teamwork or working individually? 正确123.—Who should be responsible for the accident?—The boss, not the workers. They just carried out the order __B____.A. as are told 不正确B. as toldC. as they told124.How do we expect to compete with a company that has such a huge __C____ and huge resources?A. recommendationB. reductionC. reputation 正确125.We need _____A___ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.A. outstanding 正确B. plainC. general二、阅读理解21. Confirming reception of the sent messages means____A________.A. the messages are sent to the right receiversB．the messages are correctly understoodC. the messages are correctedly written22. In the famous British Army Commander story, it was probably at the step of ____A_____ that went wrong in the communication chain.A. decodingB. sendingC. conceiving23. Chinese whispers is _____B_________.A. a person who whispers in ChineseB. a game to pass message around in a whisperC. the fact that Chinese people don’t normally talk very loudly24. Allocative failure does NOT happen when________A______.A. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right person25. Which of the following cases belongs to human failure? CA. Increasing customer complaints.B. Adequate communication between departments.C. Decreasing creativity across departments.21. What is the main idea of this passage? BA. To introduce some of the author’s ideas about management.B．To introduce five distinct functions of managing proposed by Fayol.C. To promote the book entitled Administration Industrielle et Generale.22. What are the influence of Fayol’s book Administration Industrielle et Generale? CA. It is of no influence at all for today.B. It is nearly forgotten by the world.C. it is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do? BA. Leading.B. Organizing.C. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care for people management?AA. 住房公积金B. 医疗补贴C. 请假25.In the step of ____A____, managers need to find out obstacles in the course of achieving company’sobjectives and goals.A. controllingB. leadingC. planning1. Confirming reception of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? AA. Conceiving.B. Sending.C. Receiving.3. What is Chinese whispers? BA. Who whispers in Chinese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when AA. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure? CA. Decreasing creativity across departments.B. Inadequate communication between departments.C. Increasing customer complaints.1. This team building event was aimed at BA. helping these young, bright and enthusiastic employees become more concentrated on their workB. making the team members know how to share information or solutions and cooperate with each otherC. building up team morale2. This event was held in AA. a self-service restaurantB. a coffee shopC. a classroom3. About how many team members were out of the second round of the activity? CA. 30.B. 35.C. 5.4. Which statement below is correct? CA. In the second round, every one of the team had found their balloons after 15 minutes.B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.C. In the third round, everybody had their own balloon with help from others within 2 minutes.5. What was the event going to teach these employees? AA. Sharing and cooperating with other team members is more efficient when they are working together.B. Focusing solely on employees' own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.1. How would you describe Google?回答不正确A. Medium-sized international companyB. Large global enterprisesC. Large American company2. Which one does NOT belong to the methods that Google motivate its employees?回答不正确A. Promoting the employee who has more influence on Google the higher job position.B. Shuttling the employees between home and office.C. Offering entertaining equipment in workplace.3. Who founded Google?回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT?回答不正确A. Know all information of Google and discuss questions with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success?回答不正确A. Innovating hi-tech products.B. Paying high salary to the employees and practicing strict management.C. Valuing the happiness of its employees as much as innovating good products.答案：1. B 2. A 3. A 4. B 5. C1. What should you do when you are given a bad performance review?回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review?回答不正确A. Quit your job immediately.B. Insist on making comments.C. Learn from the review.3. What should you do if you do not agree with the bad performance review?回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performance review?回答正确A. Understand the established performance standards.B. Learn more about what the employee wants or expects.C. Learn what the person who gives the review may think.5. Why should we understand the cause of a bad performance review?回答不正确A. Because it helps the employee to get promoted immediately.B. Because it encourages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答正确A. cut down on the number of workersB. reshuffle the organizationC. survive2. “No industry is exempt” means 回答正确A. No industry is an exceptionB. No industry is an exampleC. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT 回答正确A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change4. How many suggestions does the author put forward?回答正确A. 4B. 5C. 65. From the passage, we know that Robin Sharma is 回答正确A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is necessary in creating innovation culture?回答正确municationB.courageC.immitation2. How does 3M create its innovation culture?回答正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.3. The word prerequisite in “Make it a job prerequisite” means 回答不正确A. required as a prior conditionB. going afterC. prior to request4. How does Gillette create its innovation culture?回答不正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.5. The formation from idea to innovation needs 回答不正确. A. discussion and reviseB. failure and courageC. support and cooperation答案：1. B 2. B 3. A 4. C 5. C三、判断正误1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.26. A positive work culture will give workers more satisfaction.27. Positive cultures have a lot to do with leadership vision and values.28. The direction and actions for the business must differ from the core values of the employees in order fora workplace culture to be positive.29. In competitive markets, leaders are under more and more pressure to keep a positive work culture.30. Positive work culture can be built in a short time.答案：26. T 27. T 28. F 29. T 30.F26. Nokia lost the smartphone battle because its technology was not as good as that of Apple.27. Nokia’s middle managers were frank to tell the truth, but the top ones didn’t listen to them.28. Nokia’s top managers were frank to hear the truth, but the top ones didn’t listen to them.29. Middle managers in Nokia delivered results more than they promised earlier.30. Noki a’s top managers should have had better conversation techniques to encourage internal coordination and truth.答案：26.F 27. F 28. T 29. F 30.T1. Communication and leadership don't always go hand in hand.回答正确2. The say-do gap happens when people misunderstand their leader's intention.回答正确3. Using technical jargon makes a leader convincing.回答不正确4. Communicating sincerely is always the best.回答正确5. Observation is as important as communication when you want to know what people really think.回答正确答案：1. F 2. F 3. F 4. T 5. T1. Team building event is traditionally related to playing games at resort.回答正确2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答正确3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答不正确4. Ice breaking motivates team members compete with each other.回答不正确5. A good teamwork culture enables individuals make more efforts together.回答不正确答案：1.T 2.F 3.F 4.F 5.T1. A CEO only needs to be passionate and enthusiastic.回答正确2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.3. “A one-sided note” refers to the root of PayPal's problem.回答不正确4. When faced with internal problems, good executives find the root of a problem in their executive team first.。
管理英语4期末2019. (2)
2019 年1 月国开(中央电大) 本科《管理英语4》期末考试试题及答案
说明：试卷代号：1389；
适用专业及层次：工商管理和行政管理本科。
试卷代号：1389
国家开放大学（中央广播电视大学）2018 年春季学期“开放本科”期末考试
管理英语4 试题答案及评分标准
（供参考）
2018 年7 月
一、交际用语（共计10 分，每小题2 分）
1-5 题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1．A 2．A 3．B 4．C 5．A
二、词汇与结构（共计30 分，每小题2 分）
6-20 题：阅读下面的句子，从A、B、C 三个选项中选出一个能填入空白处的正确选项，并将答
案序号写在答题纸上。
6．B 7．C 8．A 9．B 10．C
11．B 12．A 13．C 14．B 15．C
1e．C 17．A 18．B 19．A 20．A
三、阅读理解（共40 分，每小题4 分）
21-25 题：阅读短文，从A、B、C 三个选项中选出一个正确答案，并将答案序号写在答题纸上。
21．B 22．C 23．B 24．A 25．A
26-30 题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案
写在答题纸上。
26．T 27．T 28．F 29．T 30。
F
四、写作（共20 分）
31 题：根据所给信息求，完成工作计划。
(1) C (2) D (3) B (4) A (5) H (6) E (7) F (8) G。