管理英语1

Chapter One: Managers and ManagementMultiple Choice Questions1. When we classify managers according by their level in the organization they are described as _______.a. functional, staff and line managersb. top managers, middle managers and supervisorsc. high level and lower level managersd. general managers and administrative managers2. Conceptual skills relate to a manager’s ability toa. take a strategic view of how the parts of the organization function.b. solve detailed problems in groups.c. correctly evaluate organizational problems.d. understand and interact effectively with others in the organization.3. The ability to build networks and power bases that increase one’s power in the organization is referred to as _____.a. influence skillb. political skillc. controllingd. strategic skill4. A manager is someone whoa. actually performs the service or produces the product.b. works anonymously behind the scenes.c. sets the goals of the organization.d. supervises the work of others.5. Which of the following skills is most important for top managers (CEO’s)?a. Interpersonalb. Technicalc. Functionald. Conceptual6. A manager who has a reputation for being open and honest and understands how to motivate employees and customers is said to have good ________ skills.a. salesb. politicalc. Interpersonald. technical7.Annie’s Pies produces cakes and pies that come in 207 different flavors that are shipped across the USA. Each week, 3 or 4 new flavors are added. Annie’s produces high quality cakes and pies using the best ingredients, it wastes little, and few employees work overtime because the business operatesa. effectively.b. reliably.c. efficiently.d. Flexibly.8. Doing a job in a way that achieves results without wasting any resources is referred to as being ______.a. effective.b.efficientc. conservatived. Both a and b.9. The importance of managerial roles varies depending on the _____.a. manager’s salaryb. manager’s acceptance by the employeesc. size of the organizationd. length of time the manager has worked in the organization10. According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison?a. interpersonalb. informationalc. decisionald. planning11. Which of the following roles is categorized as a decisional role?a. Monitorb. Disseminatorc. Resource allocatord. Leader12. An organization must contain all except which of the following characteristics?a. purposeb. peoplec. structured. product13. An organization is commonly considered aa. systematic arrangement of people to sell goods or services.b. structural grouping of people to accomplish a set of objectives.c. structural grouping of managers and subordinates who are attempting to increase profits.d. systematic grouping of people to establish procedures, rules, and regulations.14. Operatives can BEST be described asa. Those who actually do the tasks of an organization.b. Those who work anonymously behind the scenes.c. Manual laborers.d. Those who supervise others.15. The managers who work most closely with the operatives are known asa. top management.b. middle management.c. first-line managers.d. operative managers.16. The level of management that translates the goals of the organization into specific plans that lower-level managers can perform is known asa. top management.b. middle management.c. first-line managers.d. operative managers.17. _____ are responsible for making decisions about the direction of theorganization and establishing policies that affect all organizational members.a. Operativesb. Top managersc. Middle managersd. First-line supervisors18. Performing the task right and considering the relationship between inputs and outputs isa. effectiveness.b. goal attainment.c. efficiency.d. a management characteristic.19. If you get more output for a given input, you havea. decreased effectiveness.b. increased effectiveness.c. decreased efficiency.d. increased efficiency.20. In an organization, _____ translate(s) into goal attainment.a. effectivenessb. efficiencyc. resource minimizationd. managerial functions21. If a college cuts the cost of an education by using mostly part-time faculty and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college isa. efficient and effective.b. efficient but not effective.c. effective but not efficient.d. neither efficient nor effective.22. Tim's Tire Shop is concerned only with using the least amount of labor possible as it repairs/replaces the tires of its customers. Its primary goal isa. effectiveness.b. goal attainment.c. efficiency.d. management characteristics.23. All of the following are included in the four components of the management process excepta. planning.b. organizing.c. leading.d. delegating.24. Mintzberg grouped the ten managerial roles into three primary headings. Which of the following is not one of these headings?a. interpersonal relationshipsb. transfer of informationc. planningd. decision making25. As managers move up the organization, they do lessa. leadingb. controllingc. planningd. organizing26. Which of the following roles is most important for managers in small firms?a. disseminatorb. leaderc. spokespersond. figurehead27. Katz developed four critical skills that managers must possess. Which of the following is not one of those four skills?a. conceptualb. interpersonalc. technicald. connection28. Angelo is well known for his skills in using the advanced programming software of the engineering field. In fact, it was his specialized knowledge that led to his promotion as manager. Which managerial skill is Angelo demonstrating?a. conceptualb. interpersonalc. technicald. political29. Nancy’s strength as a manager lies in her ability to work with people. She is able to work with, motivate, and lead others easily. Nancy is demonstrating which managerial skill?a. conceptualb. interpersonalc. technicald. political30. Which of the following is not true about operatives?a. They have no responsibility for overseeing the work of others.b. They work directly on a job or task.c. They have no more than four employees who report directly to them.d. A person on an assembly line could be described as an operative.31. The managerial concept that focuses on task completion isa. efficiency.b. of little concern for first-line managers.c. mostly the job of top managers.d. effectiveness.32. Which one of the following best demonstrates the concept of efficient management?a. Getting activities completed.b. Maximizing output.c. Maintaining output with fewer resources.d. Increasing output and input.33. When a manager fails to complete the department's tasks but has used the resources sparingly and wisely, the results are said to bea. efficient and effective.b. efficient and ineffective.c. inefficient and effective.d. inefficient and ineffective.34. The planning function of management includesa. directing the activities of others.b. monitoring an organization's performance.c. comparing actual results with plans.d. establishing an organization's goals.35. The organizing function of management includesa. how tasks are to be grouped.b. conflict resolution among subordinates.c. comparison of actual results with a budget.d. definition of an organization's goals.36. The activities of motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts refer to which management function?a. planning.b. organizing.c. leading.d. controlling.37. When a famous speaker, Such as the President of the United States, addressesa college graduating class, he or she is exhibiting Mintzberg's role ofa. liaison.b. disturbance handler.c. disseminator.d. figurehead.38. Concerning Mintzberg's managerial roles, which of the following statements is MOST accurate?a. Managers perform essentially different roles in different types of organizations.b. Managers perform essentially different roles at different levels of an organization.c. The emphasis managers give the various roles differs with various organizational levels.d. Roles of figurehead, disseminator, and liaison seem to be most appropriate for first-line managers.39. Which of the following statements is LEAST correct?a. Regardless of the organizational level, managers perform essentially the same functions.b. Most managerial functions are the same throughout the world.c. Small or large organizations perform essentially the same functions.d. The entrepreneurial role is more prevalent in small organizations than in large ones.40. Management is BEST described as the process ofa. personally completing tasks in an efficient manner.b. efficiently completing tasks with the help of others.c. using scarce resources to minimize output.d. organizing activities over a long period of time.41. In the early part of the 20th century, a French industrialist by the name of _____ wrote that managers perform five functions, referred to as the management process.a. Henri Fayolb. Henry Mintzbergc. Max Weberd. Douglas McGregor42. John is the CEO of a major hospital. He has spent his day planning the schedules of employees for the next month. He had to ensure that there was a registered nurse on every shift. He spent his daya. planning.b. organizing.c. leading.d. controlling.43. Linda has spent the day in a session where the future of her company was discussed. The people involved were trying to determine what the role of their company was as the 21st century approaches. Goals were then developed based upon their vision of the company's mission. Linda spent her day on the _____ process.a. planningb. organizingc. leadingd. controlling44. _____ studied five chief executives at work and found that managers perform ten different but highly interrelated roles.a. Henri Fayolb. Henry Mintzbergc. Max Weberd. Douglas McGregor45. Mintzberg found that managers' activities were constantly interrupted approximately every _____ minutes.a. 3b. 6c. 9d. 1146. The importance of managerial roles varies depending on the _____.a. manager’s salaryb. manager’s acceptance by the employeesc. manager’s level in the organizationd. length of time the manager has worked in the organization.47. Managers in not-for-profit organizations, as opposed to profit-seekingorganizations, do not face a _____ test for performance.a. profit-maximizingb. evaluationc. employee accountabilityd. management by objectives48. As managers move up the organization, they do morea. leading.b. controlling.c. direct overseeing.d. planning.49. As managers move up the organization, they do lessa. leadingb. controllingc. planningd. organizing50. A business is classified as small if it has fewer than _____ employees.a. 50b. 100c. 250d. 5001～10 b; a; b; d; d; c; c; d; c; a11～20 c; d; b; a; c; b; b; c; d; a21～30 b; c; d; c; a; c; d; c; b; c31～40 d; c; b; d; a; c; d; c; b; b41~~ 50 a; b; a; b; c; c; a; d; a; d。