管理英语1

Chapter One: Managers and Management

Multiple Choice Questions

1. When we classify managers according by their level in the organization they are described as _______.

a. functional, staff and line managers

b. top managers, middle managers and supervisors

c. high level and lower level managers

d. general managers and administrative managers

2. Conceptual skills relate to a manager’s ability to

a. take a strategic view of how the parts of the organization function.

b. solve detailed problems in groups.

c. correctly evaluate organizational problems.

d. understand and interact effectively with others in the organization.

3. The ability to build networks and power bases that increase one’s power in the organization is referred to as _____.

a. influence skill

b. political skill

c. controlling

d. strategic skill

4. A manager is someone who

a. actually performs the service or produces the product.

b. works anonymously behind the scenes.

c. sets the goals of the organization.

d. supervises the work of others.

5. Which of the following skills is most important for top managers (CEO’s)?

a. Interpersonal

b. Technical

c. Functional

d. Conceptual

6. A manager who has a reputation for being open and honest and understands how to motivate employees and customers is said to have good ________ skills.

a. sales

b. political

c. Interpersonal

d. technical

7.Annie’s Pies produces cakes and pies that come in 207 different flavors that are shipped across the USA. Each week, 3 or 4 new flavors are added. Annie’s produces high quality cakes and pies using the best ingredients, it wastes little, and few employees work overtime because the business operates

a. effectively.

b. reliably.

c. efficiently.

d. Flexibly.

8. Doing a job in a way that achieves results without wasting any resources is referred to as being ______.

a. effective.

b.efficient

c. conservative

d. Both a and b.

9. The importance of managerial roles varies depending on the _____.

a. manager’s salary

b. manager’s acceptance by the employees

c. size of the organization

d. length of time the manager has worked in the organization

10. According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison?

a. interpersonal

b. informational

c. decisional

d. planning

11. Which of the following roles is categorized as a decisional role?

a. Monitor

b. Disseminator

c. Resource allocator

d. Leader