2018年导游英语口语测试题库108题中文
导游英语口语
Lesson OneMeeting Guests at the Airport (机场迎客)1Dialogue 1. 1 At the Immigration Office (边防检查)2Dialogue 1. 2 At the Customs Office (通过海关)4Dialogue 1. 3 Hello! Welcome to China! (欢迎光临)8Reading Passage China———a Country with an Ancient Civilization (古国话文明) 12 Lesson TwoHelping with Lodging (安排住宿) 13Dialogue 2. 1 Checking-in (登记入住)14Dialogue 2. 2 Foreign Currency Exchange (兑换外币)18Dialogue 2. 3 Itinerary Planning (安排行程)22Reading Passage One Headache When Traveling Abroad (旅行有烦恼)26Lesson ThreeHelping with Reservation (帮助预订)29Dialogue 3. 1 Hotel Room Reservation (预订客房)30Dialogue 3. 2 Airline Ticket Reservation (预订机票)33Dialogue 3. 3 Reserving Tickets to an Exhibition (预约展事)36Reading Passage Reserve a Room in and from Anywhere in the World (处处可预订) 40 Lesson FourCity Transportation (城市交通)43Dialogue 4. 1 Bus Service (公交服务)44Dialogue 4. 2 Subway and Light Rail Service (地铁轻轨)48Dialogue 4. 3 Car Rental Service (租车服务)51Reading Passage What a Traveler Rates as More Important (交通亦重要)54Lesson FiveShopping (旅游购物)57Dialogue 5. 1 Supermarkets (超级市场)58Dialogue 5. 2 Antiques and Ancient Furniture (古玩家具)61Dialogue 5. 3 Folk Handicrafts (民间工艺)65Reading Passage The Best of Both Worlds for Avid Shoppers (购物去天堂)68Lesson SixCity Sightseeing (都市观光)71Dialogue 6. 1 Deluxe City Tours (都市豪游)72Dialogue 6. 2 Business Tours (商务旅游)76Dialogue 6. 3 Industrial Tours (工业旅游)80Reading Passage To See the City from Another Angle (城市新视角)83Lesson SevenFood Culture (饮食文化)85Dialogue 7. 1 Four Distinctive Chinese Cuisines (四大菜系)86Dialogue 7. 2 The Art of Chinese Cooking (烹饪艺术)90Dialogue 7. 3 Vegetarian and Medical Cuisine (素食药膳)93Reading Passage What Confucius Thought of Food and Eating (孔子话饮食)97 Lesson EightTea Culture (茶文化)99Dialogue 8. 1 China———Home of Tea (茶乡中国)100Dialogue 8. 2 Famous Varieties of Tea (茶之精品)104Reading Passage The 21stCentury———the Century of Tea (新世纪, 茶世纪)108Lesson NineGarden Culture (园林文化)109Dialogue 9. 1 Traditional-Style Gardens (传统园林)110Dialogue 9. 2 The History of the Chinese Garden (园林史话)114Dialogue 9. 3 The Four Elements in a Traditional Garden (园林四要素)118Reading Passage Always Beautiful No Matter What the Season (西湖总是春)122Lesson TenArts and Culture (文化艺术)125Dialogue 10. 1 Kunqu Opera (昆曲艺术)126Dialogue 10. 2 Ballet and Dance-Drama (芭蕾舞剧)129Dialogue 10. 3 National Music (民族音乐)132Reading Passage Acrobatics in China (中国杂技)137Lesson ElevenLeisure and Recreation (休闲娱乐)139Dialogue 11. 1 Indoor Sports (室内体育)140Dialogue 11. 2 X-Games (极限运动)143Dialogue 11. 3 Water Sports and Seaside Games (水上运动)147Dialogue 11. 4 Cyber Caféand Bars (网吧酒吧)151Reading Passage Urban Nightlife (都市不夜天)154Lesson TwelveTourist Events and Festivities (旅游节庆)157Dialogue 12. 1 “New Beijing, Great Olympics”(北京奥运)158Dialogue 12. 2 “Better City, Better Life”(上海世博)161Dialogue 12. 3 Traditional Spring Festival (传统春节)165Reading Passage Boao Forum for Asia (博鳌亚洲论坛)169Lesson ThirteenTourism Development (旅游发展)171Dialogue 13. 1 Domestic Tourism (国内旅游)172Dialogue 13. 2 Inbound Tourism (入境旅游)176Dialogue 13. 3 Outbound Tourism (出境旅游)180Reading Passage China by the Year 2010 (中国之2010)183Lesson FourteenComplaints (抱怨投诉)185Dialogue 14. 1 A Delayed Flight (航班延误)186Dialogue 14. 2 Being Overcharged in a Restaurant (就餐被宰)189Dialogue 14. 3 A Tour Guide or a Shopping Guide (导游还是导购)192Dialogue 14. 4 Cancellation of Part of Itinerary (压缩行程)196Reading Passage Should the Chinese Learn English or Westerners Learn Chinese (西方汉语热) 199Lesson FifteenEmergencies (应急处理)201Dialogue 15. 1 A Lost Passport (遗失护照)202Dialogue 15. 2 A Traffic Accident (交通事故)205Dialogue 15. 3 Being Sick (患病受伤)208Reading Passage Why Should We Complain (抱怨何其多)211Lesson SixteenState Policies (国家政策)213Dialogue 16. 1 Economic Reforms (经济改革)214Dialogue 16. 2 Opening Up to the Outside World (对外开放)219Dialogue 16. 3 Family Planning (计划生育)223Dialogue 16. 4 “One Country, Two Systems”(一国两制)227Dialogue 16. 5 Peaceful Reunification (和平统一)230Reading Passage Common Interests Outweigh Differences (求大同存小异)234Lesson SeventeenReligions in China (宗教信仰)237Dialogue 17. 1 Buddhism (佛教)238Dialogue 17. 2 Daoism (道教)242Dialogue 17. 3 Islam (伊斯兰教)246Dialogue 17. 4 Christianity (基督教)249Reading Passage The Three Teachings in Chinese Beliefs (三教与三学)254Lesson EighteenTraditional Chinese Medicine (传统中医)257Dialogue 18. 1 An Ancient Medication of Over 2000 Years (千年医术)258Dialogue 18. 2 The Marriage of Chinese and Western Medicine (中西医结合)261 Dialogue 18. 3 Acupuncture and Moxibustion (针灸疗法)265Reading Passage Balance Is Health (平衡即健康)269Lesson NineteenThe Great Family of Nationalities (民族大家庭)271Dialogue 19. 1 The Han and the 55 Minorities (56 个民族)272Dialogue 19. 2 Equality and Unity between Nationalities (平等团结)276Reading Passage Regional Ethnic Autonomy (民族享自治)280Lesson TwentyFarewell, China! (再见, 中国!)283Dialogue 20. 1 See You Again Soon! (再见!)284Dialogue 20. 2 At the Check-in Counter (准备登机)287Reading Passage Chinas Tourism Industry: Opportunities and Challenges (机遇与挑战) 290 V ocabulary (总词汇表)292Meeting Guests at the Airport (机场迎客)1Dialogue 1. 1 At the Immigration Office (边防检查)Dialogue:I: Immigration Inspector M: Mark DavisI: Good afternoon, sir and madam! May I see your passport?M: Yes. Here you are.I: And your Customs Declaration Form and Health Certificate?M: Here they are.I: What’s the purpose of your visit, for sightseeing or on business?M: For sightseeing.I: How long are you going to stay in Beijing?M: About five days.I: Is this your first visit to China?M: Yes, it is.I: Where else will you want to go besides Beijing?M: Shanghai, Hangzhou, Xian and Shenzhen.I: Your visa is valid for 20 days.M: Yes, I know. We’ll probably have to apply for a short extension.I: Which hotel are you going to stay at in Beijing?M: The Holiday Inn.I: T hat’s a very good hotel. OK, you’re clear to go to Customs. Have a nice trip in Beijing!M: Thank you, sir.Word Bankheaded by 以⋯⋯为领队immigration 移民处inspector检察官passport 护照Customs 海关Health Declaration Form健康证明purpose 目的sightseeing 观光on business (因) 公事visa 签证valid 有效的probably 也许apply (for)申请extension 延期inn 旅馆, 客栈Useful Patterns1. May I see your passport? 请出示您的护照好吗May I see your boarding pass? 请出示您的登机卡好吗?Customs Declaration Form, please. 请出示您的海关申报单。
英语导游证考试试题及答案
Part Three Questions and Answers第三部分现场导游考试知识题I. Questions and Answers on Tourism of ChinaI. 导游综合知识题1. Chronically, what are the dynasties in Chinese history?They are: XiaDynasty, ShangDynasty, ZhouDynasty, QinDynasty, HanDynasty, ThreeKingdom, Eastern and Western JinDynasties, SuiDynasty, TangDynasty, SongDynasty, YuanDynasty, Ming Dynasty and Qing Dynasty.2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for GuizhouProvince; Chuan or Shu for SichuanProvince; Yun or Tian for YunnanProvince; Shaan or Qin for Shaanxi Province and Gan or Long for GansuProvince.3. Please name five famous mountains in China.They are: Mt.Taishan in Taian City, Shandong Province; Mt.Huashan in Huayin County, Shaanxi Province; Mt.Henshan in Henshan County, Hunan Province; Mt.Henshan in Hunyuan County, Shanxi Province and lastly Mt.Songshan in Dengfeng County, Henan Province.4. What are the four famous HolyBuddhaMountains in China? What are the three famous grottoes in China？Four HolyBuddhaMountain are: Mt.Wutai in ShanxiProvince; Mt.Emei in SichuanProvince; Mt.Puto in ZhejiangProvince and Mt.Jiuhua in AnhuiProvince.Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Yungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.5. In south of Yangtze River, there are three famous pavilions, what are they?They are: Yueyang Pavilion in Yueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.6.Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmetersexactly).7. What are the “Three Treasures”of Mt.ChangbaiForest Area in JilinProvince?They are: Ginseng, marten fur and antler.8. Where is Confucius’s hometown? And what is it famous for?Confucius’s hometown is located in Qufu, Shandong Province. It’s famous for ConfucianTemple, ConfucianForest and ConfucianMansion.9. China is famous for its traditional handicrafts. What are the “Three National Treasures” of Chinese handicrafts?They are: the cloisonné from Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.11. Please name four most famous love stories in China.They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Yingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.12. What’s the symbol of Tourism of China？What is its origin?The symbol of Tourism of China is the“Horse on Flying Swallow”. It originates from theEasternHan Dynasty bronze ware “Horse on Flying Swallow”.13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Yin, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Yunwu Green Tea, Dongding Oolong Tea, Y unnan Pu’er Tea, and Suzhou Jasmine Tea.15. What are the “Four Treasuresof Study”?They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.16. Please name at least five famous gardens in Suzhou.They are Lingering Garden, Humble Administration’s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.17. Please name five major scenic spots in Shanghai.They are: The Bund, Y u Garden, OrientalPearlTower, JadeBuddhaTemple and Pudong New Area/District.18. In Suzhou，there is a well-known Buddhist Temple which enjoys high reputation in Japan. Which temple is it? It is said there is a Tang poem related to the Temple? Please name the poem and its writer?The temple is HanshanTemple. The Tang Dynasty poem is “Night Anchorage at Maple Bridge”(枫桥夜泊). It was composed by Zhang Ji.19. What is the name of the highest building under construction in Shanghai? How high is it?And where is it located?The building is ShanghaiGlobalFinancialCenter. It is 420.5 meters high and located by ShanghaiJinMaoBuilding in Pudong New Area/District.20. Which area is called “Y angtze River Delta”?Right now, how many cities does it consist of ? Yangtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and AnhuiProvinces.21. In Yangtze River Delta, there are 3 cross-sea bridges. Whatare their names and length? They are HangzhouBayBridge, 36 kilometers long; JintangBridge, 26.54 kilometers long and EastSeaBridge, 32.5 kilometers long.22. What are the local specialties in JiangsuProvince?Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant Vinegar.23. What is the promotion slogan of Zhejiang Tourism?“Lyrical Land, Scenic Zhejiang”24. What are the size and population of ZhejiangProvince? Please use one sentence to generalize its topography.ZhejiangProvince covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.25.ZhejiangProvince is famous for its folk carvings. What are the most well-known “Three Carvings”?They are: Yueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.26. What are the specialized markets in Zhejiang Province？They are: Yiwu China Small Commodities Market, ShaoxingLightTextileTown, Yongjia ButtonsMarket, HainingChinaLeatherTown and YongkangHardwareTown.27. Please name four private libraries in ZhejiangProvince.They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.28. Please list five ancient towns in ZhejiangProvince.They are: NanxunTown in Huzhou, XitangTown in Jiashan, Wuzhen in Tongxiang, LongmenTown in Fuyang and LianglongTown in Yuyao.29. Please name eight rivers in ZhejiangProvince.They are: QiantangRiver, Ou River, Cao’e River, YongRiver, FeiyunRiver, Ao River, East and West Tiao Stream.30.Up to 2005, which cities in ZhejiangProvince have won the title of “ModelCity of Environmental Protection”?They are: Ningbo, Hangzhou, Shaoxing and Fuyang.31. Which is the earliest Neolithic age site in ZhejiangProvince and how old is it?The earlist Neolithic age site is the Across-LakeBridge in Xiaoshan. It’s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)32. How many cities does QiantangRiver pass by? How long is its section in Zhejiang Province?It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in ZhejiangProvince is about 360 kilometers long.33. What were the Five Buddhist Temples rated in Southern Song Dynasty?They were: JingshanTemple in Yuhang, LingyinTemple in Hangzhou, JingciTemple in Hanghou, TiantongTemple in Ningbo and KingAsokaTemple in Ningbo.34. Besides West Lake in Hangzhou, how many West lakes are there in China? Where are they located? ( name at least five places)Besides West Lask in Hangzhou, there are thirty-five WestLakes in China. They are WestLake in Fuzhou, WestLake in Lanzhou, WestLake in Haikou, WestLake in Qingdao, WestLake in Shenyang, WestLake in Guilin, WestLake in Huizhou, WestLake in Nanchang, SlenderWestLake in Yangzhou, etc.35. When was the earliest Great Wall built?It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.II. Questions and Answers on Tourism of HangzhouII. 杭州导游知识题1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: TianmuMountainandCoolPeak.2. When was the first West Lake Expo held? And until now, how many WestLake Expos have been held in Hangzhou?The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.4. Please name at least five eminent figures in history who were natives of Hangzhou.They are: Sun Quan, Qian Liu, Bi Sheng, Yu Qian, Shen Kuo, Gong zhizhen, Yuan Mei, Zhang Taiyan, Yu Dafu, Xia Yan etc.5. What are the specialties of Hangzhou. (name at least five)They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.6. What are the major arts and crafts from Hangzhou? (name at least five)They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.7. What are the traditional Hangzhou Cuisines? (name at least five)They are: Beggar’s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song’s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.8. What are the typical Dim Sumsin Hangzhou? (name at least five)They are: Wu Hill Crisp Cakes, Happy Pairs, ‘Cat’s Ear, Beauty’s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.9. What are some well-known teahouses in Hangzhou? (name at least five)They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men’er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.10. Please nameat least five well-known restaurants in Hangzhou?They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel WestlakeHangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel12. Please name at least five memorial halls of notables in Hangzhou.They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall.13. What are the city tree and city flower of Hangzhou?Sweet osmanthus is its city flower while camphor is its city tree.Trees along the streets (行道树) : chinar/ sycamore14. What are the size and population of Hangzhou?Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?The average temperature in Hangzhou is 16.2°C. The highest temperature in summer is 40°C and the lowest temperature in winter is –(minus)5°C.16.What honorable titles has Hangzhou won?Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women’s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture Village, etc. 18. What are the famous museums in Hangzhou? (name at least five)They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.19. What’s the name of the first wetland park in China？What are its size and location?The first wetland park in China is HangzhouXixiWetlandPark. It is located in northwest of the city with a total area of over 10 square kilometers.20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?They are: Yue Fei, Yu Qian and Zhang Changshui.Yue Fei’s tomb is on the southern slope of Qixia Hill, Yu Qian’s tomb is on the slop e of Santai Hill and Zhang Changshui’s Tomb is on the northern slope of Nanping hill.21. What are the “Four Ancient Pagodas” in Hangzhou?They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?The theme of the 2006 Hangzhou World Leisure Expo is “Leisure changes people’s life”, and the mascot of the expo is a water drop named“Jing Jing”(晶晶).23. What are the “Traditional Top Ten” views in Hangzhou? (name at least five)They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at QuyuanGarden, Autumn Moon Over the CalmLake, Lingering Snow on the Broken Bridge,Orioles Singing in the Willows, Viewing Fish at Flower PondThree Pools Mirroring the Moon, Twin Peaks Piercing the CloudEvening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow24. What are the “New Top Ten” views in Hangzhou? (name at least five)They are: Bamboo-lined Path at Yunqi, Sweet Osmanthus Rain at ManjuelongVillage, Dreaming of Tiger at HupaoValley, Inquring about Tea at Dragon Well,Nine Creeks Meandering through a MistyForest,Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery, YellowDragonCave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,Precious Stone Hill Floating in Rosy Cloud25. How many administrative districts are there in HangzhouCity Proper? How many cities and counties are there in Great Hangzhou?There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Yuhang administrative districts.There are five cities and counties: FuyangCity, JiandeCity, LinanCity, TongluCounty and ChunanCounty.26.What are three unusualness on the West Lake？Why are they regarded as three unusualness?They are：the LongBridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the BrokenBridge is not broken; the LongBridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.27. Where are the three best places to enjoy the full moon in Hangzhou?They are: the best place on the lake—”Three Pools Mirroring the Moon”; the best place on the lakeside—“Autumn Moon Over the Calm Lake”; the best place on the hill—the“Moon Rock on the Phoenix Hill”.28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?There are 338 stone carvings on the Peak Flying from Afar.The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD(Later Zhou in Five Dynasties)；themost delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?They are distinguished for its “Three Most” among grottoes carvings in China:1) There are Most Yuan Dynasty stone carvings than other grottos in China;2) There are Most Arhat stone carvings than other grottos;3) There are Most Lamaist stone carvings than other grottos.30. Where are the“three best places to enjoy plum blossoms” in Hangzhou?Solitary Hill, Lingfeng and Chaoshan are the“three placesto enjoy plum blossoms in Hangzhou. 31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.They are: Yue Fei’s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, HuqinyutangTraditionalChineseMedicineMuseum, Xiling Seal and Engraver’s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.32. How many times was WestLake dredged in history? When were these dredging undertaken? Who were the organizers?In history, WestLake has been dredged five times.The first dredging was in Tang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.The fourth dredging was undertaken in Ming Dynasty organized by the governor Yang Mengying.The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.33. Why did Su Dongpo put up the “three pools” in West Lake when he had West Lake dredged?The three pools were erected to mark the deepest part of the lake and to indicate a zone in which itwas forbidden to plant any water vegetation to prevent the lake from becoming overgrown.34.Can you name some universities and colleges in Hangzhou? (name at least five)And how many higher educational zones have been completed in Hangzhou?They are: Zhejiang University, Zhejiang University of Technology, Zhejiang Science and Technology University, Zhejiang Chinese Medicine University, Zhejiang Gongshang University, Zhejiang Radio and TV University, Hangzhou Radio and TV University, China Academy of Arts, ChinaJiliangCollege, Hangzhou Normal University, Zhejiang Police College, Tourism College of Zhejiang, etc.There are five higher educational zones have been completed in Xiasha（萧山）, Bingjiang（滨江）, Xiaoheshan（小和山），Xiasha（下沙）and Zijingang（紫金港）Campus of Zhejiang University.35. Why is it said that WestLake is a lagoon?WestLake used to be a sallow bay connecting with the QiantangRiver. Later, it wasseparated from the sea by the silt carried by the tidal waves of the QiantangRiver. Because lakes converted from Sallow bay are called lagoons, WestLake is a lagoon.III．Question and answer session on professional guides’ operation III．导游规范题（附中文参考答案）[Examples I]Question: What preparations should the local guide make before receiving the tour group? Answer:1.Operational preparations including double-checking the inter-agency transmittal, groupbooking sheets and the tour reception plan, preparing the day-by-day itinerary andconfirming the reservation for the tour coach, hotel, meals, air/train/boat tickets, etc.2.Get himself linguistically prepared. Get himself acquainted with popular topics anddomestic and international current affairs and arm himself with general knowledge fortravel.3.Get the following ready: the guide badge, the tour reception plan, the vouchers, cash, theagency flag etc.4.Get himself psychologically prepared.and make himself look professional.1、接团前，地陪应做好哪几方面的准备工作？（1）业务准备。
导游英语口语测试题库
导游英语口语测试题库（108题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a tour guide from China International Travel Agency, you are meeting an individual guest, Mr. Black from U.S.A. Your dialogue will include the following points:A. Identify the guest.B. Introduce yourself.C. Introduce your company.D. Make sure the luggage.Dialogue 3Perform as a local guide to discuss the time of tomorrow’s morning call with the escort and ask him to inform the tourists. After confirming the time, call the housekeeping for morning call. Your dialogue will include the following points:A. Greet each other.B. Confirm the time of morning call.C. Ask the escort to inform the tourists.D. Call the housekeeping for morning call.Dialogue 4As a local guide, you are taking Tom,an individual guest from the airport to the hotel. Now he is talking with you when the coach is about to start. Your dialogue will include the following points:A. Introduce yourself and the coach to him on the way to the hotel.B. Answer questions asked by the guests.C. General introduction to the hotel.Dialogue 5Act as a tour guide to introduce Beijing City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:A. Introduce the population, the area, climate etc..B. Answer at least three questions asked by the guests.Dialogue 6Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc..C. Try to contact the concerned department of the airport. Dialogue 7As a tour guide, you are at the airport to meet a group from America. You meet your old friend, Mr. Smith who is the tour leader of the group. Your dialogue will include the following points:A. Greet old friend.B. Confirm detailed information about the group.C. Check the presence of all the guests and their luggage. Dialogue 8The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue 9The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 10As the operator in the travel agency, you are talking about the itinerary with an individual guest. Your dialogue will include the following points:A. Ask for the guest’s expectation of the tour in the city.B. Give some suggestions about the tour arrangement.Dialogue 11A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 12As the leader of your tour group, Miss Smith, comes to discuss the itinerary for the stay in the city. Your dialogue will include the following points:A. Introduce some famous spots on the itinerary.Dialogue 13As a tour guide, your guests want to know something about Chinese cuisine. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine.B. Introduce some local special dishes.C. Recommend some restaurants.Dialogue 14As a local guide, some guests want to know something about Chinese tea. Your dialogue will include the following points:A. Introduce some representative classifications of Chinese tea.B. Recommend some tea to their taste.Dialogue 15As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks. Dialogue 16As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese painting. Your dialogue will include the following points:A. Introduce representative categories of Chinese painting.B. Introduce some famous Chinese painters.Dialogue 17As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 18Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering .Dialogue 19It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 20As a local guide, you are on the way to scenic spot with a group. Today you will attend the Water-splashing Festival of Dai People. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Dai People.B. Introduce the traditional Water-splashing Festival.A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping. Dialogue 22As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue 23Act as a tour leader to call Beijing Hotel to reserve rooms for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Confirm the reservation information again with the receptionist. Dialogue 24Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Suppose you are a tour leader. You call Spring Hotel to change your reservation for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 26Act as the local guide to call Summer Hotel to change your reservation for your tour group. But there is no room available. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist you would like one more double room for two new guests.C. Tell the receptionist to let you know as soon as possible if there are rooms available.Dialogue 27Suppose you are a tour leader. The driver is parking the coach in the parking lot of Autumn Hotel. You and your tour group are still on the bus. Your dialogue will include the following points:A. Ask the tour group to stay in the coach until you come back from the front office.B. To ask the tourists for their passports.C. Ask the driver to keep the coach closed.Dialogue 28Suppose you are a tour leader. You approach the front office of Autumn Hotel to check in for your tour group. Your dialogue will include the following points:A. Tell the clerk who you are.B. To check in for your tour group.C. Ask for bellman to carry the luggage.Dialogue 29Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue 30Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves. Dialogue 31Perform as a tour leader to explain schedule of tomorrow to your tour group in the end of supper. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the set-out time and return time.C. Tell the tourists the time of morning call is 6:00 a. m.D. Ask the tourists to go to bed early this evening and should be on time tomorrow.Dialogue 32Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. YourA. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 33In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel. Dialogue 34A tour leader goes to check out in the front office. Act as the tour leader to make a dialogue with the receptionist. Your dialogue will include the following points:A. Identify yourself.B. Check out ( the tour group will leave the hotel at about 10:00 a.m.)C. Pay by credit card.Dialogue 35A local guide to check out for the ten double rooms of your tour group in the front office, but the cashier makes a mistake. Perform as a guide, your dialogue will include the following points:A. Identify yourself.B. Check out ( the tour group will leave the hotel at about 10:00 a.m.) .C. The group stay in the hotel for 4 days in all, but the cashier miscalculates the number of days.Suppose you are a tour leader. You and your tour group are on the way back to the hotel by coach. It’s the last day of your itinerary. Your dialogue will include the following points:A. Tell the tourists that it’s the last day of the visit.B. Remind the tourists to pack up this evening and go to bed early.C. Tell the tourists the leaving time of the coach.Dialogue 37Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue 38Suppose you are a tour leader. You check out for your tour group in the front office. You ask whether your tour group could stay in their rooms until 3 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. The flight for your tour group is due at 5:30 pm.Dialogue 39Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 40Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid af ter the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 41A tourist lost his passport, and the group is going to travel by plane. Perform as the tour guide to make a dialogue. Your dialogue will include the following points:A. Listen carefully for his requirement.B. Solutions.Dialogue 42One tourist complains that the hotel has charged 20 dollars for just one overcoat. The price for an overcoat in the laundry list is only10 dollars. Your dialogue will include the following points:A. Comfort the tourist and ask for the reason.B. Ask the tourist how long the laundry service takes.C. Explain the charge of express laundry service to the tourist. Dialogue 43The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room- maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.Dialogue 44A tourist in room 203 complains that she has lost her mobile phone in her room. Act as a local guide to make a dialogue with her including the following points:A. Confirm the details.B. Confirm the brand and the type of the mobile.C. Turn to the manager for help.D. Tell the tourist the result.Dialogue 45As a local guide, you are giving the on-the-way tour guide presentation on your way to Beijing with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Beijing.C. Answer any questions asked by the tourists.Dialogue 46As a local guide, you are on your way to Guilin with the group you have just picked up. A tourist named Peter asks you some detailed information about the Reed Flute Cave when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Guilin.B. Detailed information about the Reed Flute Cave.Dialogue 47Perform as a local guide to verify the itinerary with Mr. Smith, the tour leader after assigning the rooms. Your dialogue will include the following points:A. Release Mr. Smith’s worries on the short stay in Shanghai.B. Make an agreement with Mr. Smith’s proposal on visiting the Oriental Pearl Tower on Sunday.C. Answer any questions asked by Mr. Smith.Dialogue 48As a local guide, you are reviewing the itinerary with the tour escort Mr. Smith. Your dialogue will include the following points:A. Pay more attention to the original details.B. Agree to Mr. Smith’s advice of changing the traditiona l dinner into one of local special dishes.C. Reconfirm the time of starting out.Dialogue 49Suppose you are the local guide, Xiao Zhang, according to the itinerary, after their visit to the places of interests tomorrow, the tourists will do some shopping in the pedestrian street. However, a couple suggest that they want to see pandas in the zoo in the morning and do some shopping in the afternoon. They want you to arrange it. Your dialogue will include the following points:A. Give the tourists an answer and explain why.B. Comfort the couple in an appropriate way.Dialogue 50As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations. Dialogue 51A guest complains that there are too many sites of natural scenerythe local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 52As a local guide, you are going to visit Mr. Smith, the head of a Hong Kong tour group, to tell him the itinerary for their three-day trip in Beijing. Your dialogue will include the following points:A. Show your consideration to the tour group.B. The detailed arrangements for three days.Dialogue 53As a local guide, you are on the way to a four-hour-ride scenic spot with the tour group. In order to enliven the atmosphere, you would like to organize some games. You turn to Mr. Smith, the tour escort, for help. Your dialogue will include the following points:A. Explain to Mr. Smith the purpose of the games.B. Clarify the rules.C. Award a prize to the winner.Dialogue 54Act as the tour guide of a group to go through the check-in formalities in the hotel. You are told that some of their twin rooms have been replaced by triple rooms, for it is high season and hotel rooms are in short supply, but the tourists assigned to triple rooms refuse to check in. Make a dialogue with relevant persons for the situation including the following points:A. Explain the reason for being replaced.B. Soothe the tourists.C. Solutions.In order to enliven the atmosphere, the local guide plays some games. However, a tourist called Peter is offended by the previous joke. He is so angry that he threatens to lodge a complaint. Act as the local guide to make a dialogue including the following points:A. Apologize to Peter for the trouble.B. Explain to him the truth.C. Ask him to join in the game.Dialogue 56Act as a local guide. A coach suddenly stops on the way to the scenic spot, and the driver tells you that there is a mechanic error. After getting to know what happened, you have a conversation with Mr. Smith, the tour escort. Your dialogue will include the following points:A. Apologize to him for the inconvenience.B. Tell him that it’s a minor problem and can be fixed in about half an hour.C. Organize some games or activities when the group are waiting . Dialogue 57As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 58As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spotshas to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations. Dialogue 59As the local guide, you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor. After briefly checking the tourist, you have a conversation with Mr. Smith, the tour escort. Your dialogue will include the following points:A. Tell him the symptoms are quite like those of a heart attack.B. Tell him that the coach have to stop and you have to call an ambulance.C. Ask him to help to comfort the group.Dialogue 60A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 61Due to the shortage of the tickets in the peak season, the tour group has to take another flight to the next destination, which is two hours later than the schedule. The tourists grumble. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Apologize to the tourists for the inconvenience.B. Clarify the cause.C. Tell the tourists the arrangements in the next two hours.In the end of the tour on the bus, a tourist named David asks about the next day’s schedule. Act as the tour guide to make a dialogue with the following points:A. Pay attention to your working procedures.B. Tell him the details of the next day’s schedule.Dialogue 63As a local guide, you are on the way back from the Summer Palace with the group. When you are doing the roadside tour guide presentation, a tourist named Peter objects to it publicly. Your dialogue will include the following points:A. Thank him for his reminding.B. Listen to him and see if there is something reasonable in his words.C. Deal with the matter in an appropriate way.Dialogue 64A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue 65A group is held up by the traffic jam. Act as the local guide to make a dialogue with the escort Mr. Smith. Your dialogue will include the following points:A. Discuss the issue with Mr. Smith.B. Ask Mr. Smith to help to soothe the group.A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation .C. Tell them not to hand out any religious publicity and preach. Dialogue 67A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall .B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue 68Some tourists go out to visit the night market. Mr.Wang, their tour guide receives a call at 11 p.m. from occupants in Room 506, saying that they were robbed of their cell phones and wallets at the night market by three knife-robbers. Make a dialogue with different characters in this cases including the following points: A. Ask the detailed information: when, where, how, the physical characteristics of the robbers.B. Call the 110 immediately after getting the above information.C. Report the case to the ground operators for directions.D. Soothe the tourists .Dialogue 69A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Ask the hotel whether they offer the room service.B. After making sure the possibility, tell them that they should payDialogue 70Act as a tour guide to receive a call from a tourists who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel forlorn health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.Dialogue 71Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue 72Perform as the tour guide to get a last minute notice of “change of plan” which require you to rush to the train station to meet a tour group. The party have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology .B. Explain the reasons.C. Solutions.Dialogue 73Act as a tour guide showing a group of foreign tourist around Mount Huangshan. Your dialogue will include the following points:A. Explain the four wonders of Mount Huangshan: odd pines, grotesque rocks, the sea of clouds and hot springs.B. Answer the guests’ questions.Dialogue 74Act as a tour guide showing a group of foreigners around Guilin. Your dialogue will include the following points:A. Give a brief introduction to Guilin.B. List the famous scenic areas in Guilin.C. Cruise on Lijiang River.Dialogue 75Act as a tour guide showing a group of foreigners around the Jade Buddha Temple. Your dialogue will include the following points:A. Introduce the history of the Jade Buddha Temple.B. Introduce classical buildings in the temple.C. Introduce the two jade Buddhas.D. Answer any questions asked by the tourists.Dialogue 76A group is leaving for the next destination, act as a national guide to make a dialogue with the local guide for the leaving. Your dialogue will include the following points:A. Make sure the exact time of leaving.B. Take over the transportation ticket and luggage checks for the group.Dialogue 77Act as a tour guide and answer the tour leader’s questions about Taoism in China. Your dialogue will include the following points:A. Question about Laozi.B. A brief introduction to Taoism.C. Explain the tenet of Wu Wei ( 无为）.。
2018年导游英语口语测试题库（108题）中文
2018年导游英语口语测试题库（108题）中文第一篇：2018年导游英语口语测试题库(108题)中文导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点： a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2 作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点： a.相互问候 b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4 作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题 c.对酒店做大概的介绍对话5 作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6 假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点： a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7 作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点： a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点： a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9 有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
XX导游证考试现场考试口试练习题及答案
XX导游证考试现场考试口试练习题及答案答：粮食作物有：大豆、小麦、玉米、水稻、马铃薯等。
经济作物有：甜菜、亚麻、烤烟等。
1、 what are the main gain crops and industrial cropsin hei longjiang ?model: the gain crops are : soybean , wheat , maize,rice and potatoes and so on .the industrial crops are : (sugar) beet , flax , tobao , and so on .答：黑龙江省工业以煤炭、石油化工、机械制造、森林工业、食品生产为重点，是门类比拟齐全的国家重工业基地。
并形成了以哈尔滨为中心的机械工业，以齐齐哈尔为中心的车辆、机床和重型机械工业，以大庆市为中心的石油和石油化学工业，以鸡西、鹤岗、双鸭山、七台河市为中心的煤炭工业，以伊春市和大兴安岭地区为中心的森林工业。
2、introduce the industry development of hei longjiang ?model : hei long jiang province is one of the most important heavy industrial bases in our country . it has various major. the main industries are mining industry , petroleum industry , machine produce , forest industry , foodstuff produce and so on . harbin is famous for its machine produce .qiqihar is famous for its cars ,machine tools and heavy machine industry .daqing is famous for its petroleum and chemical industry. and the coal industrycenter is jixi , he gang , shuang ya shan and the big xing an mountain area.答：亚布力滑雪场、二龙山滑雪场、吉华长寿滑雪场、日月峡滑雪场、卧牛湖滑雪场、乌吉密滑雪场、平山神鹿滑雪场、卧佛山滑雪场。
导游英语口语测试题库
导游英语口语测试题库(40题)Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese painting. Your dialogue will include the following points:A. Introduce representative categories of Chinese painting.B. Introduce some famous Chinese painters.Dialogue 3The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room-maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.Dialogue 4A group is held up by the traffic jam. Act as the local guide to make a dialogue with the escort Mr. Smith. Your dialogue will include the following points:A. Discuss the issue with Mr. Smith.B. Ask Mr. Smith to help to soothe the group.Dialogue 5Perform as a tour leader to explain schedule of tomorrow to your tour group in the end of supper. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the set-out time and return time.C. Tell the tourists the time of morning call is 6:00 a. m.D. Ask the tourists to go to bed early this evening and should be on time tomorrow.Dialogue 6Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 7A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 8As a local guide, you are on your way to Guilin with the group you have just picked up.A tourist named Peter asks you some detailed information about the Reed Flute Cave when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Guilin.B. Detailed information about the Reed Flute Cave.Dialogue 9Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to the train station to meet a tour group. The party have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 10A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 11As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 12A tour leader goes to check out in the front office. Act as the tour leader to make a dialogue with the receptionist. Your dialogue will include the following points:A. Identify yourself.B. Check out (the tour group will leave the hotel at about 10:00 a.m.).C. Pay by credit card.Dialogue 13A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall.B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue 14Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense by themselves.Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 16As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 17The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 18As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 20It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 21Suppose you are the local guide and your guests complain that the dishes are too salty and there is no seafood or meat dishes. Your dialogue will include the following points:A. Apologize first.B. Make explanations.C. Offer solutions.Dialogue 22Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Beijing Opera.B. Clarify the details of ticket for the performance.Dialogue 25Suppose you are the tour leader, you make a call to the hotel operator as your tour group is to take the early flight to Beijing tomorrow morning. Your dialogue will include the following points:A. Require a morning call.B. Clarify the details of the morning call.Dialogue 26A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank fo r the guests’ cooperation.B. Ask the tourists for some advice.C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 27Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue 28Act as a tour guide to receive a call from a tourist who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel for his health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue 30After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue 31A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 32As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insis ts that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.Dialogue 33As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Suppose you are the tour guide; two inbound tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue 35As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 36Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Dialogue 38Suppose you are a tour leader. You call Spring Hotel to change your reservation for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 39A tour guide is showing a group of foreign tourists around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study (文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 40A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.。
《导游英语口语》试卷1及参考答案
《导游英语口语》试卷1及参考答案一、翻译单词及词组（15*2’）1.海关2. 护照3.移民4. 违禁品5. 免税的6.需纳税的7. 合作8. Registration9. Standard 10. Denomination11. Convenient 12. Room rate 13. Service charge14. Peak season 15. Look forward二、选择题（20*2’）1. I happen ______ have my notebook with me .A. InB. ThatC. To2. Now type _____ your names , date and seat .A. InB. ToC. At3. The line is busy, I can’t ______ through.A. GoB. GetC. /4. The exhibition tickets are always sell _____.A. InB. TooC. Well5. There must be a lot of business events ______ on in the city every year,right ?A. GoB. GoingC. Went6. Do I need pay a certain amount of money ______ the reservation ?A. ToB. ForC. In7. What address shall we send the tickets _______ ?A. /B. AtC. To8. The couple are not used _____ Chinese food.A. ToB. InC. /9. I’d like to book a room _____ an American couple.A. ToB. ForC. Give10.Everything here is different ______ what we were told in states.A. OfB. FromC. To11.Please be sure not _____ leave anything behind .A. /B. ForC. To12.Your room is _____ the top floor, having a very good view.A. AtB. OnC. In13.You will have plenty ____ time to see the interesting placeA. OfB. OffC./14. Shall I help you _____ your luggage ?A. ToB. HaveC. With15. The others are all ______ personal use.A. OfB. ForC. To16. Food and flowers are not allowed _____ be brought in.A. ToB. ForC. Of17. Would you mind ______ this suitcase ?A. OpenB. To openC. Opening18. What’s the purpose _____ your visit ?A. OffB. OfC. To19. Your visa will be valid _____ 20 days.A. AtB. ForC. In20. We’ll probably have to apply _____ a short extension.A./B. ToC. For三、写出你所知道的分类（5*2’）1. Class of seat _____, ______, _______.2. Type of seat _____ and ______.3. Type of flight _______ and ________4.Time of flight _______ and ______5. Type of ticket _______ and ______四、翻译（10*2’）1. What type of room would you like ,single room or double room ?2. Do you thin a k there’s a room available ?3. Are you a frequent flyer with Air China ?4. Which class do you prefer , Economy or Business ?5. I’d like to change 1,000 US dollars.6. 你好了没有？7. 飞机什么时候起飞？8. 我们提供24小时服务。
英语导服题库
英语导服题库第一篇：英语导服题库案例：旅行社安排小王负责一个英国旅游团的地陪工作，请问小王该做些什么准备？问题提炼：地陪的准备要点组织：熟悉旅游计划、核实接待事宜、制定旅游日程、准备景点知识、准备所需用品、调整心理状态英语表述：1)Study the travel plan and get to know the guests and the itinerary2)Check out the services and facilities included in the plan3)Work out a workable itinerary4)Get familiar with the attractions5)Pack the kit with some documents, IC card, notebook, some cash, etc.6)Get psychologically prepared.案例：小周作为全陪带着游客到达虹桥机场，但没有发现地陪前来接团。
小周该如何做？问题提炼：地陪漏接要点组织：首先设法联系地陪和接待社、带客人到安全地方等候，并致歉、找车带客入住酒店、费用责任人承担、做好记录英语表述：1)National guide try to reach the local guide and the local agency2)Guide guest to a proper place to wait and apologize for the inconvenience3)Hire coach to the designated hotel4)The expenses incurred are on the person responsible5)Keep a record案例：导游小李得到通知，今晚7点要他到机场去和司机会合接一个加拿大的旅游团。
请问小周到达机场后要做些什么？问题提炼：在机场的联络与接机要点组织：确认时间、联系司机，确认停车地点和告知活动安排、确认到达时间、准备接机牌，出口接机、接到后确认团队和行李、引导客人上车英语表述：1)Check the arrival time of the guests2)Arrive at the airport 30 minutes in advance3)Find the driver and check the parking place and tell the driver about the itinerary4)Check the arrival time again and the luggageman5)Greet the group6)Check the tour number and the group and the luggage7)Guide the guests to the coach and help them get aboard案例：小周是上海的地陪，他接待的美国旅游团刚刚到达，领队告诉他一位游客的行李没有找到。
导游英语试卷(含答案)
2017／2018学年第二学期期考试【A】卷【闭】卷《导游英语》试卷适用班级:（考试时间：100分钟）Part one: Translate the following expressions into Chinese. （10points）1.Airlines2.Cruise Company3.Nationality4.Triple room5.10% offPart two: Translate the following expressions into English. （10points）1.旅行社2.办理入住手续3.行李4.衣服架5.银联支付Part three: Translate the following sentences into English. (20points)1.您的职业是什么?2.我要求赔偿。
3.我想预定周五晚上的四人桌。
4.我可以用现金付20美元, 剩下的用信用卡付吗?5.我在找我遗失的手提袋。
Part Four: Fill in the blanks of the dialogue. (40points)At the airportC：Good morning, sir.1. .(请出示您的护照和机票确认码)P: Here you go.C: Thank you. You are flying to Tokyo and then on to Seattle.2. ?（请问您想坐靠窗的座位还是靠走道的座位呢?）P: Aisle seat, please. Or anything that will give me a little more leg room,it is going to be a long flight.C: How about the seat next to the 3.（安全出口）, seat22a,P: That will be fine.Check-outC：Good morning, sir. May I help you?G：4. .（我想要结账离店）C：Certainly sir. May I have your room key, please?G：Sure, Here it is.C：Just a moment, please. I’ll draw up your bill for you.C：Mr. Johnson, your bill totals US$520, How would you like to make the payment?G：5. . (信用卡，你们接受银联卡吗) C：Yes, Mr. Johnson.G：Here you are.C：（Print the card）Could you sign here , please?G：Sure.C：Thank you, Mr. Johnson. Here is your credit card and your receipt.Be stolenA:Excuse me. 6. .（我的包被偷了，您能帮助我吗？）B:When did it happen?A:7. .（半小时以前发生的）.B:Tell me where it happened and how?A:Yes. It was just when I was walking in the park. I saw some children with a newspaper.B:That happens often these days. 8. . (请填写这份被窃报告)。
导游英语口语测试 省赛题库 最新版
导游英语口语测试题库（４０题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue ２Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc..C. Try to contact the concerned department of the airport.Dialogue ３The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Make sure the reason for changing.B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue ４The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue ５A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue ６As a local guide,your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue ７Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering .Dialogue ８It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue ９As a local guide, you are on the way to scenic spot with a group. Today you will attend the Water-splashing Festival of Dai People. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Dai People.B. Introduce the traditional Water-splashing Festival.Dialogue １０A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue １２Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue １３In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel. Dialogue 14Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue １６Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue １７As a local guide, you are giving the on-the-way tour guide presentation on your way to Beijing with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Beijing.C. Answer any questions asked by the tourists.Dialogue １8As a local guide, you are reviewing the itinerary with the tour escort Mr. Smith. Your dialogue will include the following points:A. Pay more attention to the original details.B. Agree to Mr. Smith’s advice of changing the traditional dinner into one of local special dishes.C. Reconfirm the time of starting out.Dialogue １９In order to enliven the atmosphere, the local guide plays some games. However, a tourist called Peter is offended by the previous joke. He is so angry that he threatens to lodge a complaint. Act as the local guide to make a dialogue including the following points:A. Apologize to Peter for the trouble.B. Explain to him the truth.C. Ask him to join in the game.Dialogue ２０A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue ２１A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation .C. Tell them not to hand out any religious publicity and preach.Dialogue ２２A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall .B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue ２３A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Ask the hotel whether they offer the room service.B. After making sure the possibility,tell them that they should pay for the room service.Dialogue ２４Act as a tour guide to receive a call from a tourists who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel forlorn health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.Dialogue ２５Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue ２６A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 27After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue ２８A tour guide is bidding farewell to a tour group . Before checking out, there are a lot of things to attend to.Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.Dialogue ２９The tour group to China is about to go through the customs formalities. Perform as a tour guide to tell the group leader Robert what has to be done at the customs office. Your dialogue will include the following points:A.Tell him the following procedures: immigration office---quarantine inspection—customs—present your passport and disembarkation card—fill your customs forms—list yourbelongings.B. Tell him the articles to be declared.Dialogue 3０Suppose you are the tour guide, an old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A. Get to know the reason and show your understanding.B. If they can take care of themselves, give some precautions and grant their request.C. Make clear the meeting place, time, the number of the tour bus ,etc..Dialogue ３１Suppose you are the local guide and one of your guests tell you that his wallet is lost. Your dialogue will include the following points:A. Soothe the guest .B. Inquire the details, including the color, the size, the contents of the wallet, etc..C. Offer solutions.Dialogue ３2Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue ３3Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest.Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue ３4After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue ３5Suppose you are the tour guide, two inbound tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue ３6One inbound tourist hopes to buy some local products of Beijing and asks for your advice. Your dialogue will include the following points:A. Introduce the famous local products of Beijing.B. Give directions of the shops for local products.Dialogue ３7While having dinner, one tourist is interested in the naming of the dish Fotiaoqiang (佛跳墙) and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 38A local guide to check out for the ten double rooms of your tour group in the front office, but the cashier makes a mistake. Perform as a guide, your dialogue will include the following points:A. Identify yourself.B. Check out ( the tour group will leave the hotel at about 10:00 a.m.) .C. The group stay in the hotel for 4 days in all, but the cashiermiscalculates the number of days.Dialogue ３９Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available. Dialogue 40Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.。
(打印)2英文导游资格证考试导游实务口试四十道题英文版
第一题导游人员的定义？导游员应该具备的基本素质有哪些？导游的分类？What is the definition of a tour guide and what basic qualities should a tour guide have?What is the Classification of Tourist Guides(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a. moral character 良好的品质b. profound knowledge 渊博的知识c. sound ability 较强的能力d. proficient skills 较高的技能e. healthy body 健康的身体f. decent appearance 端庄的仪表（3）Classification of Tourist GuidesBased on Time of Working：Full-time tourist guide/Professional tourist guidePart-time tourist guide/ Freelance guideV olunteer GuidesBased on Working Duties：Tour Manager/Tour DirectorTour LeadersTour EscortLocal GuidesOn-site GuidesSpecialized GuidesBased on Working Language：Chinese Speaking GuidesForeign Languages Speaking GuidesBased on Level of Skills：Elementary LevelIntermediate LevelAdvanced LevelExpert Level简述大众旅游到来的原因？（1）中产阶级的大量增加.The rise of the middle class（2）相对便宜的旅行交通relalively inexpensive transportation（3）温泉旅游的流行和17,18世纪游学旅游的盛行。
全国职业院校技能大赛导游服务赛项 高职组 导游英语口语测试题库
导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。
英语导游口试问答--参考题(一)
1、把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。
范文：欢迎大家来到哈尔滨。
请允许我作自我介绍，我是你们的全程陪同，我叫XX。
我来自中国国际旅行社。
前面开车的是王师傅，他有多年的驾驶经验。
现在我们要去的是即将下榻的酒店——天鹅饭店。
希望你们在哈尔滨能玩的愉快。
1、PleasemaketheWelcomeSpeechtothetouristsonthewayfromtheairporttothehotel.Theconte ntsincludetheintroductionofyourself,thedriverandthehotel.Model:Ladiesandgentlemen,welcometoHarbinofChina.First,pleasegivemeachangetointro ducemyself.Iamthenationalguide.Mynameis…IcomefromtheChinaInternationalTourAgency.ThedriverserveforusisMr.Wang,heisamanof richexperiencesofdriving.Nowwearegoingtothehotelnamed____SwanHotel.Ihopeyouwillh aveagoodtimeinHarbin. 2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。
答：A、旅游者离开饭店时提醒他们带上饭店店徽、饭店名片或写字条。
B、提醒他们不要走的太远，不要太晚回饭店及其它安全注意事项。
C、地陪还应帮助旅游者找车辆（车费由旅游者自付）。
2、Whatdoyouthinkalocalguideshoulddowhenthetouristswanttohavefreeactivitieswithouta ffectingthewholetravelplan? Model: A:Remindthetouristsoftakingthesignorthenamecardofthehotel,orwriteanotewiththeimp ortantthings. B:Remindthemnotgotoofarawayanddon’tcomebacksolate.Andthenremindthemsomethingelseabouttheirsafe.C:Thelocalguidemusthelpthetouriststotakeataxi.(Paythebillhimself.) 3、作为地陪应如何认找旅游团？答：旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。
导游英语口语测试题库
导游英语口语测试题库（60题）Dialogue 1Perform as a tour guide to discuss the itinerary with a tourist who wants to pay a visit to Shanghai Museum which is not included in the itinerary. Your dialogue will include the following parts:A. Try to persuade the tourist to stay with the group.B. Failing to persuade the tourist, you give some suggestions .C. Tell the tourist some precautions.Dialogue 2As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 3Act as a tour guide to introduce Shanghai City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:A. Introduce the population, the area, climate etc..B. Answer at least three questions asked by the guests.Dialogue 4The tourist is interested in Chinese Traditional Architecture and wants to know more. You are the tour guide and introduce Chinese Traditional Architecture to the guest. Your dialogue will include the following points:A. Introduce the Timber-frame Structure in Chinese Architecture.B. The typical characteristics of Chinese Traditional Architecture.C. Answer the relevant questions.Dialogue 5As a tour guide, you are at the airport to meet a group from America. You meet your old friend, Mr. Smith who is the tour leader of the group. Your dialogue will include the following points:A. Greet old friend.B. Confirm detailed information about the group.C. Check the presence of all the guests and their luggage.Dialogue 6The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 7A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 8Miss Smith, the tour leader of your group, comes to discuss the itinerary for the stay in the city. Your dialogue will include the following points:A. Introduce some famous spots on the itinerary.B. Give some advice on sightseeing.Dialogue 9As a tour guide, your guests want to know something about Chinese cuisine. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine.B. Introduce some local special dishes.C. Recommend some restaurants.Dialogue 10As a local guide, some guests want to know something about Chinese tea. Your dialogue will include the following points:A. Introduce some representative classifications of Chinese tea.B. Recommend some tea to their taste.Dialogue 11As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 12As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese philosophy. Your dialogue will include the following points:A. Introduce representative categories of Chinese philosophy.B. Introduce Theory of Yin and Yang.As scheduled, the group will visit the Bund this morning. But typhoon storm is coming and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 14It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 15As a local guide, you are on the way to scenic spot with a group. Today you will attend the Nadam Festival of Mongolians. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Mongolian.B. Introduce the Nadam Festival.Dialogue 16A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.Dialogue 17As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue 19Act as the local guide to call Summer Hotel to change your reservation for your tour group. But there is no room available. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist you would like one more double room for two new guests.C. Tell the receptionist to let you know as soon as possible if there are rooms available.Dialogue 20Tourists are very interested in Taoism, Your dialogue will include the following points:A. Introduce Taoism.B. Introduce Lao Zi.C. Answer some questions about TaoismDialogue 21Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 22Tourists are very interested in traditional Chinese medicine, Your dialogue will include the following points.A. Introduce traditional Chinese medicine.B. Introduce acupuncture.C. Answer some related questions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.Suppose you are a tour leader. You and your tour group are on the way back to the hotel by coach. It’s the last day of your itinerary. Your dialogue will include the following points:A. Tell the tourists that it’s the last day of the visit.B. Remind the tourists to pack up this evening and go to bed early.C. Tell the tourists the leaving time of the coach.Dialogue 25Suppose you are a tour leader. Some tourists are talking about the death of Louis Cha, they want you to tell more about this celebrated martial arts novelist. Your dialogue will include the following points:A. Introduce the life of Louis Cha.B. Introduce one of your favorite martial arts.Dialogue 26Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 27Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 28The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room- maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.A tourist in room 203 complains that she has lost her mobile phone in her room. Act as a local guide to make a dialogue with her including the following points:A. Confirm the details.B. Confirm the brand and the type of the mobile.C. Turn to the manager for help.D. Tell the tourist the result.Dialogue 30As a local guide, you are giving the on-the-way tour guide presentation on your way to Suzhou with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Suzhou.C. Answer any questions asked by the tourists.Dialogue 31As a local guide, you are on your way to Hangzhou with the group you have just picked up. A tourist named Mary asks you some detailed information about the West Lake when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Hangzhou.B. Detailed information about the West Lake.Dialogue 32Suppose you are the local guide, Xiao Zhang, according to the itinerary, after their visit to the places of interests tomorrow, the tourists will do some shopping in the pedestrian street. However, a couple suggest that they want to see pandas in the zoo in the morning and do some shopping in the afternoon. They want you to arrange it. Your dialogue will include the following points:A. Give the tourists an answer and explain why.B. Comfort the couple in an appropriate way.Dialogue 33As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 35As a local guide, you are on the way to a four-hour-ride scenic spot with the tour group. In order to enliven the atmosphere, you would like to organize some games. You turn to Mr. Smith, the tour escort, for help. Your dialogue will include the following points:A. Explain to Mr. Smith the purpose of the games.B. Clarify the rules.C. Award a prize to the winner.Dialogue 36Act as the tour guide of a group to go through the check-in formalities in the hotel. You are told that some of their twin rooms have been replaced by triple rooms, for it is high season and hotel rooms are in short supply, but the tourists assigned to triple rooms refuse to check in. Make a dialogue with relevant persons for the situation including the following points:A. Explain the reason for being replaced.B. Soothe the tourists.C. Solutions.Dialogue 37As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 38As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Dialogue 39A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 40A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue 41A local guide is taking a tour group on the tour of the Yu Garden. Your dialogue will include the following points:A. Briefly introduce the Yu Garden .B. Introduce the story of the Jade exquisite.C. Introduce something about the Gardening technique.D. Answer any questions by the tourists.Dialogue 42Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue 43Act as a tour guide showing a group of foreigners around the Jade Buddha Temple. Your dialogue will include the following points:A. Introduce the history of the Jade Buddha Temple.B. Introduce classical buildings in the temple.C. Introduce the two jade Buddhas.D. Answer any questions asked by the tourists.Dialogue 44A tour guide is telling a foreign group of the story about the Happy Fish Pavilion, some tourists are very interested in Taoism in China. Your dialogue will include the following points:A. Question about Zhuangzi.B. A brief introduction to Taoism.C. Explain the tenet of Wu Wei ( 无为）.Dialogue 45A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 46Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.Dialogue 47A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank for the guests’ cooperation .B. Ask the tourists for some advice .C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 48As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 49The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 50After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue 51Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 52Suppose you are the tour guide, one inbound tourist wants to know more about Chinese food. You make general introduction and answer the questions. Your dialogue will include the following points:A. Introduce the eight major cuisines in China.B. Introduce some famous dishes.Dialogue 53One tourist is interested in Kunqu Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Kunqu Opera.B. Clarify the details of ticket for the performance.Dialogue 54While having dinner, one tourist is interested in the naming of the dish Dongpo pork and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 55Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 56Suppose you are the tour guide, in a free afternoon ,one guest wants to go to the Shanghai Museum and asks you for information. Your dialogue will include the following points:A. Introduce the Shanghai Museum.B. Give directions.C. Remind the guest to be careful and not to come back too late.Dialogue 57Suppose you are the tour guide, the guest complains that Shanghai cuisine is too sweet and oily. Your dialogue will include the following points:A. Apologize.B. Give explanations.C. Offer solutions.Dialogue 58The tourist is interested in Chinese porcelains and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese porcelains to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese porcelains.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 59You have a family to guide who have visited the Yugarden Shanghai museum and the Bund already. Now they will have one day free for tomorrow. Please design them an itinerary and describe the features of the route. Your dialogue will include the following points:A. Ask the tourists what they like.B. Design them an itinerary.C. Describe the features of the route.Dialogue 60Act as a tour guide showing a group of foreigners around the Shanghai Museum. The tourists are very interested in the Chinese bronze arts. Your dialogue will include the following points:A. Introduce the history and features of the Chinese bronze ware.B. Introduce different types of the Chinese bronze ware.C. Answer any questions asked by the tourists.。
北京外语导游资格考试口试口语2
北京外语导游资格考试口试口语题(2)101.What's the origin of the Concubine ZhenFei Well?102.What's the function and location of the Pavilion of Imperial Library?103.When were the and Stocks> published and how many volumes does each one contain?104.Why is the Palace Museum one of the most famous museums in the world? 105.Where are the three pieces of 'Nine Dragon Screen' located?106.What does 'LiuHeLiuAn' refer to?107.What's the function of the Inner Golden Water River?108.What are the main procedures of making the gold bricks?109.What are the functions of the Hall of Military Prowess?110.What is 'JuZhenBan'?111.What is 'ShuFuZhiDian'?112.Where is the Pavillion of rain and Water located and what's the function of it? 113.What are the main structures inside the JingShan Park?114.What's the function of the Hall of Imperial Longevity? The Temple of Heaven 115.When was the Temple Heaven built and the what was its character then?116.What kind of change took place during the Ming Jiajing period(1521-1567)? 117.What kind of change took place during the Qing Emperor QianLong's Period? 118.Can you name the five groups of buildings inside the Temple of Heaven?119.When was the time of worshipping heaven for the Emperors of Ming and Qing in the Temple of Heaven.120.What's the international statusof the Temple of Heaven?121.When was the Circular Mound Altar built and what are the architectural features of it?122.What is the character of the inner and outer wall encircling the Circular Mound Altar?123. Name the four gates encircling the Circular Mound Altar and their origin. 124.What's the diameter of each terrace of the Circular Mound Altar and what do they imply?125. What are the special features of the concentric rings of stones paved on the terraces of the Circular Mound Altar?126.What's the location and function of the Dressing Platform?127.What is FanChaiLu and what is the function of it?128.What is YiKan?129.Howmany pieces of LiaoLu are there around the Circular Mound Altar and what's the function of them?130.What's the decoration on the Circular Mound Altar during the Worshipping Heaven Ceremony in the Qing?131.Where did the Qing emperor go for fast before the Winter Solstice Worshipping Heaven Ceremony in the Qing?132.What time of the day did the grand worshipping heaven ceremony in Qing start and what kind of preparation was done before the ceremony?133.How was the grand worshipping heaven ceremony in Qing going on?134.Describe the Imperial Vault of Heaven and the meaning of its. name.135.What's the function of the Imperial Valut of Heaven and its annex rooms? 136.What are the architectural features of the Hall of Imperial Vault of Heaven? 137.What's the significance of the concentric rings of stones on the ground of the Hall of Imperial Vault of Heaven?138.Please describe the Echo Wall and the Triple Sound Stones.139.Why is it called the Nine Dragon Cypress?140.What is Red Stairway Bridge and what's the function of it?141.Where is the 'Ghost Pass' and why is it called so?142.Please brief the Altar for Praying for Grain.143.Please brief the Hall of Prayer for Good Harvest.144.What's the significant of the supporting pillars inside the Hall of Prayer for Good Harvest?145.What's the function of the Hall of Prayer for Good Harvest?146.What's the function of the annex halls of the Hall of Prayer for Good Harvest? 147.What's the usage of the Hall of Imperial Zenith?148.What's the location and function of Long Corridor and Abattoir (Butcher) Pavilion?149.How large is the Temple of Heaven in area and what are the important structures on the axle line of the temple?150.How many altar walls are there in the Temple of Heaven and what's the significance of the Outer Altar wall?151.When was the Lantern Viewing Pole built? How big is the lantern and what's the special feature of the candle inside the lantern? the three places related to the sound effects inside the Temple of Heaven. 153.Where is the no-beam hall located in the Temple of Heaven and what's the architecture feature and decoration inside?154. What the emperor shouldn't do before fast for worshipping heaven?155.Why are the eight pieces of stones called 'Seven Star Stones' ?156. In Ming and Qing dynasties how many emperors and how many times in total went to the Temple of Heaven to worship God of Heaven?157.What's the function of the Office of Divine Music and the Butcher Pavilion? The Summer Palace158. What's the evaluation of the Summer Palace? In which year it was placed on the List of World Culture Heritage by UNESCO?159.What kind of construction took place around the Summer Palace in Liao, JIn, Yuan and Ming Dynasties?160.What Kind of construction took place around the Summer Palace in Qing Dynasty and what are the 'Three Hills and Five Gardens' referred to?161.How did the foreign invading troops burn down the Summer Palace and what kind of reconstruction took place after the invasion?162.How large is the Summer Palace in area and what's the layout of it?163.What's the purpose of construction of the Summer Palace?164.Describe the archway outside the East Palace Gate.165.What's the function of the East Palace Gate and the buildings around it?166. Who wrote the Plaque of the Summer Palace and what's the meaning of the words YiHe?167. What's the function of the Hall of Benevolence and Longevity and what's the origin and meaning of the name?168. What's the special feature of the Ebony Nine-Dragon Screen?169.What is LuDuan?170.What is the special feature of the wall scroll inside the Hall of Benevolence and Longevity?171.What's the special feature of the Lacquer Screen inside the Hall of Benevolence and Longevity?172. What is the significance of the five huge rocks in the courtyard of the Hall of Benevolence and Longevity? What's the special feature of Taihu rock?173.What is the origin of the Bronze Kylin in front of the Hall Benevolence and Longevity?174.What's the function of the Bronze Dragon and Phoenix in front of the Hall of Benevolence and Longevity and what's their significance?175.What's the meaning of the words DeHe?176. What's the character of the Garden of Virtuous Harmony?177.Who performed for the emperors in the opera?178. When did the emperor, empress, concubines, dukes, princes and officials whatch opera inside the Garden of Virtuous Harmony?179. How to explain the words on the city gate north east of the Garden of Virtuous Harmony?180. Tell us the meaning of Garden of Harmonious Inerest and its origin.181. What are the eight things of interest in the Garden of Harmoniuous Interest? 182. Tell us the story of ' Know the Fish Bridge'.183. What's the origin of Kunming Lake?184.What's the origin of Longevity Hill?185. Why is it called Spring Heralding Pavilion?186. What kind of structure is Pavilion of Flourishing Culture and which god was worshiped inside?187.When was the Bronze Ox made and why is ti put by the bank of the lake? 188. Please brief the Broad view Pavilion inside the Summer Palace.189. What's the character of the Seventeen Arch Bridge and the South Island?190. Please describe the South Lake Island inside Summer Palace.191. What are the origins of West Duke, Six Bridges and their names?192. What's the origin of State Song Bridge?193. What are the origins of Jade Belt Bridge and Mirror Bridge?194. What are the origins of Bridge of White Silk and Williow Bridge?195. How was the method of 'Borrowing scences' used in the construction of the Summer Palace?196. What's the connotation of Hall of Jade Ripples?197. Say something about Guangxu before he managed state affairs personally. 198. What is 1898 Reform Movement?199. What change took place in the Hall of Jade Ripple after failure of the 1898 Remove Movement?200. What are the major decorations in the Hall of Jade Ripples?。
英语导游口试题(原)
4. What would you do when the tour leader asked you to add on a new program like Xintiandi?
1. Explain the importance of keeping the agreed schedule 2. Grant the special request on the condition that the tour leader and guests agree 3. The expenses incurred are on the guests. 4. Keep a record with the signature of the tour leader and the national guide. 5. Arrange for the new program
Questions and Answers on Normal Services of Tour Guides and on Ways of Solving Special Problems
1. How would you respond to the incident that your guest and you have arrived at the airport but the local guide is not there meeting you?
8. How would you respond to the architects who would like an add-on visit to Zhujiajiao for its traditional architecture?
1） If it is a group request, we should consider whether it is reasonable and possible. If so, we should get the agreement and signature of the group leader, national guide and all the members of the group, report it to the travel agency if necessary, inform the guests that the extra expenses incurred are on themselves. After that, arrange for the activity. 2) If it the request is put forward by individual guest, it should be decided according to schedule and situation. Suppose the request can be satisfied, try to help buy tickets, arrange for taxies and inform the points for attention. We usually do not escort the guests to the scenic spot.
旅游服务类前厅服务技能操作考试(英语口语表达一)试题库
参考答案：
What kind of room would you like?
(37)是商务用还是休闲用?
参考答案：
Is it for business or pleasure?
(38)儿童有优惠。
参考答案：
There is a discount for children.
(39)我们期待您的光临。
参考答案：
We look forward to your visit.
(40)是以谁的名字预订的呢？
参考答案：
In whose name has the reservation been made?
(41)您想怎么改？
参考答案：
How would you like to change it?
参考答案：
May I reconfirm your departure date?
(15)请将您的国籍写在这儿。
参考答案：
Could you put your nationality here?
(16)请问您什么时候订的房？
参考答案：
When did you make the reservation?
浙江省高校招生职业技能考试旅游服务类前厅服务技能操作
英语口语表达（汉译英）试题库
(1)您介意改住双人房吗？
参考答案：
Would you mind a double room instead?
(2)您可不可以改变预约日期呢？
参考答案：
Could youpleasechange your reservation date?
(66)我需要确认一下您的信息。
参考答案：
英语导游考试题目及答案
英语导游考试题目及答案1. What is the primary responsibility of a tour guide?A. To provide transportation for touristsB. To ensure the safety of touristsC. To interpret and explain the cultural and historical significance of the sites visitedD. To sell souvenirs to touristsAnswer: C2. Which of the following is NOT a characteristic of an effective tour guide?A. Excellent communication skillsB. Extensive knowledge of the destinationC. Ability to multitaskD. Inability to adapt to different situationsAnswer: D3. What is the most important aspect of a tour guide's interaction with tourists?A. Being punctualB. Being knowledgeableC. Being friendly and approachableD. Being strict and formalAnswer: C4. What should a tour guide do in case of an emergency duringa tour?A. Panic and leave the touristsB. Stay calm and assess the situationC. Ignore the situation and continue the tourD. Blame the tourists for the emergencyAnswer: B5. Which of the following is NOT a typical duty of a tour guide?A. Welcoming tourists at the airportB. Providing information about local customs and traditionsC. Arranging for tourists' accommodationD. Cooking meals for touristsAnswer: D6. What is the role of a tour guide in promoting cultural exchange?A. To only focus on their own cultureB. To encourage tourists to learn about the local cultureC. To discourage tourists from asking questionsD. To avoid discussing cultural differencesAnswer: B7. What is the best way for a tour guide to handle a tourist who is behaving inappropriately?A. Ignore the behaviorB. Confront the tourist aggressivelyC. Politely explain the expected behavior and its importanceD. Report the tourist to the authorities immediately Answer: C8. What is the most effective way for a tour guide to managea large group of tourists?A. Speak loudly and quicklyB. Use a megaphone to amplify their voiceC. Divide the group into smaller, manageable subgroupsD. Rely on the tourists to manage themselvesAnswer: C9. Which of the following is NOT a benefit of being a tour guide?A. Meeting people from different culturesB. Developing strong leadership skillsC. Gaining a deep understanding of various destinationsD. Working a standard 9-to-5 jobAnswer: D10. What is the most important quality a tour guide should possess?A. PunctualityB. PatienceC. A good sense of humorD. The ability to speak multiple languagesAnswer: B。
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导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。
你拿着一块写着“史密斯”和公司名称的欢迎牌。
你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。
你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。
在确认时间以后，打电话给客房部让他们提供叫醒服务。
你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。
当你正在和他交谈的时候，旅游车马上就要出发了。
你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。
你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。
你试着帮他找回来。
你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。
材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。
你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。
作为当地导游和他进行对话。
你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。
你作为导游，为客人介绍中国剪纸。
你的对话将包括以下几点：a.介绍中国剪纸的历史和主要特点b.推荐一些纪念品商店c.回答相关问题对话10作为旅行社的接待员，你正在和一名客人讨论旅行计划。
你的对话将包括以下几点：a.询问客人对此次旅行的期望b.对旅行安排提出一些建议对话11一个入境旅游团的成员在家遇到紧急情况要求退出旅行团。
作为当地导游与他进行对话。
你的对话将包括以下几点：a.询问退出原因b.安抚旅客c.告诉他如何处理相关费用d.帮助他离开对话12史密斯小姐作为你们旅行团的领队，来商讨在这个城市的旅行计划。
你的对话将包括以下几点：a.介绍行程中的著名景点b.在观光方面给些意见对话13作为一名导游，你的客人想了解中国菜。
你的对话将包括以下几点：a.介绍一些经典的中国菜介绍一些当地特色小吃b.c.推荐一些餐厅对话14作为一名当地导游，你的客人想了解中国茶叶。
你的对话将包括以下几点：a.介绍一些代表性种类的中国茶叶b.推荐一些适合他们口味的茶叶对话15作为一名当地导游，你的客人想品尝当地小吃并征求你的意见。
你的对话将包括以下几点：a.介绍一些有代表性的当地小吃b.向客人推荐哪里可以找的到正宗的小吃对话16作为一名当地导游，你和你的旅游团在去往景区的路上，客人对中国画非常感兴趣，你的对话将包括以下几点：a.介绍中国画的代表性种类b.介绍一些中国著名画家对话17按照计划，旅行团今天上午将参观长城，但是雨下的很大，对客人来说很危险。
作为一名当地导游，你想取消行程安排，去咨询旅行团领队。
你的对话将包括以下几点：a.分析在大雨中去旅行的危险性b.道歉c.给出解释d.提供解决方案对话18作为导游带团去海边，在旅行之前做好相关准备。
你的对话将包括以下几点：a.提醒游客随身携带的物品b.为旅客如何在海边更好的放松和享受提出建议c.未经允许禁止下海游泳d.告诉大家集合的时间对话19第一次用餐时间，当八菜一汤上好后，两名游客告诉当地导游王先生说他们是佛教素食主义者，并请导游为他们安排另外一餐。
你扮演当地导游王先生与他们对话。
你的对话将包括以下几点：a.告诉游客你将与旅行社确认b.为错误道歉c.提供解决方案对话20作为一名当地导游，你和旅行团在去风景区的路上，今天你们将参加傣族的泼水节，游客们似乎非常感兴趣。
你的对话将包括以下几点：a.介绍傣族b.介绍传统泼水节对话21一名来自英国的游客加入了张先生的旅行团，他想在一家指定的商店买一件玉雕，但是他发现这个唯一剩下的玉雕存在瑕疵，这个游客给张先生留了一些钱，并让张先生在合适的时候帮他买一个寄到英国。
扮演张先生和客人的对话，你的对话将包括以下几点：a.首先拒接b.如果难以拒绝，向上级汇报c.从游客哪里得到足够的钱来帮忙购买和寄送。
对话22作为一名当地导游，你和旅行团在去参观苏州园林的路上，游客们似乎非常感兴趣。
你的对话将包括以下几点：a.介绍苏州园林的特点b.介绍苏州一些有代表性的园林c.回答旅客提出的任何问题对话23作为一名导游打电话到北京饭店为你的旅行团预订房间，你的对话将包括以下几点：a.告诉接线员你是谁b.提供你们旅行团的详细资料c.与前台再次确认预定信息对话24作为导游第一次打电话到上海饭店为你的旅行团预订餐点，你的对话将包括以下几点：a.告诉接线员你是谁b.提供你们旅行团的详细资料c.为一些素食者要求特殊的食物安排对话25假设你是一个导游，你打电话到spring酒店为你的旅行团更改预订，你的对话将包括以下几点：a.告诉接待员你是谁b.告诉接待员你更改预订的要求c.表达你的谢意对话26假设你是一个导游，你打电话到summer酒店为你的旅行团更改预订，但是没有空房间了，你的对话将包括以下几点：a.告诉接待员你是谁b.告诉接待员你再想要一间双人间给两个新客人住c.告诉接待员，如果有房间尽快通知你对话27假设你是一个导游，司机正在吧长途汽车停在autumn酒店的停车场，你和你的旅行团还在车上，你的对话将包括以下几点：a.请旅客待在旅行车里直到你们从酒店前台回来b.向旅客要护照c.让司机关车门对话28假设你是一个导游，你到autumn酒店前台为你的旅行团办理入住手续，你的对话将包括以下几点：a.告诉前台你是谁b.为你的旅行团办理登记手续c.请行李员帮忙提行李对话29假设你是一个导游，你已经办理了旅行团的登记手续，现在你刚刚回到旅行团，你的对话将包括以下几点：a.把房卡分给游客，让他们有序下车，提醒他们不要落东西在车上b.帮助旅客把他们行李搬出车厢c.清点人数，告诉他们电梯在前台的左边d.告诉游客晚饭将于半小时后在二楼的中餐厅开始对话30作为当地导游为你的旅游团讲解洗衣服务，你的对话将包括以下几点：a．告诉游客酒店有洗衣服服务b．告诉旅客如何获得这项服务c．告诉游客他们需要自己付洗衣费对话31以领队的身份，在晚餐结束的时候向旅游团讲解明天的行程。
你的对话将包括以下几点：a．告诉旅客明天的行程b．告诉旅客往返时间c．告诉游客叫醒时间是早上6点d．请旅客今天晚上早点睡觉，明天应该准时对话32作为导游给北京饭店的客房部打电话，明天是一位游客的生日。
你的对话将包括以下几点：a．告诉客房部你是谁b．你想为808房间的李小姐提供夜床服务，因为明天是她生日c．旅游团外出时候，一个小蛋糕和一些玫瑰花酱被送到饭店，你想把蛋糕放在808房间的桌子上，把花放在花瓶里对话33午餐结束时候，两名游客问导游什么时候去哪里购物，作为导游用以下几点进行对话：a．告诉游客今天下午自行安排b．告诉游客你的旅游团是无购物的c．介绍酒店内外的纪念品商店对话34一个领队要前台结账，作为领队和接待人员对话，你的对话将包括以下几点：a .表明身份b.退房（旅游团将于早上十点左右离开）用信用卡支付c.对话35一个当地导游在前厅为你们旅行团的十间双人房办理退房手续，但是出纳搞错了。
你作为导游去和前台沟通。
你的对话将包括以下几点：a.表明身份b.退房（旅游团将于早上十点左右离开）c.旅行团一共在酒店住了4天，但是出纳算错了天数对话36假设你是一个导游，你和你的旅行团在回酒店的旅行车上，这是你们行程的最后一天。
你的对话将包括以下几点：a.告诉旅客的这是参观的最后一天b.提醒旅客收拾行李，今晚早点睡觉c.告诉旅客旅游车出发的时间对话37假设你是一个导游，一些游客想在晚上去观看西湖印象的表演。
你的对话将包括以下几点：a.告诉游客他们自己支付观看费用b.建议他们坐出租车出行，从酒店到西湖开车大约半小时。
c.表演结束以后，他们可以用滴滴打车回酒店。
对话38假设你是一个导游，你在前台为你的旅行团结账。
你问你的旅行团是否可以在他们的房间待到下午3点。
你的对话将包括以下几点：a.表明自己身份b.为你的旅行团退房c.你们的旅行团的航班是下午5:30起飞对话39假设你是一个导游，早上七点在前台为你的旅行社办理退房手续，询问酒店是否可以帮忙照看旅行团的20件行李，你将在下午四点左右回来领取。
你的对话将包括以下几点：a .表明自己身份b为旅行团退房d.存放20件行李e.下午四点回到酒店对话40一些出境旅客要求在旅游团完成预定行程并准备离开中国时留在中国以延长他们的行程，作为导游，用以下几点对话：a .确保游客的签证在预定行程结束后还有效b. 帮助他们安排航班和旅店c.游客应该自行支付费用对话41一个游客丢了护照，旅行团打算乘坐飞机出行。
作为导游设置一个对话，你的对话将包括以下几点：a.认真听他的要求解决方案b.对话42一位游客抱怨说，这家酒店光一件大衣就收了20美元，但是洗衣单上一件大衣只要10美元。
你的对话将包括以下几点：a .安慰游客并询问原因b.问游客洗衣要多长时间c.向游客解释特快洗衣服务的收费对话43556房间的游客生病了住在房间。
他非常生气的跟你说因为打扫房间的声音太大了导致他无法入睡。
他坚持说他已经按了“请勿打扰”的按键。
作为导游设置一个对话，你的对话将包括以下几点：a .询问愤怒的原因b.告诉他确认“请勿打扰”的按键是否正常c.提供解决方案对话44203房间的一位旅客抱怨说她在房间丢了手机，作为当地导游与她对话，包括以下几点：a.确认细节b.确认手机的品牌和型号c.向经理求助d.告诉旅客结果对话45作为一名当地导游，在你去北京路上，你要给你刚接来的旅游团做路上旅游介绍。
你的对话将包括以下几点：a.更加注意工作程序b.北京概况介绍c.回答旅客提出的任何问题对话46作为一名当地导游，你和你刚接到的旅游团一起在去往桂林的路上。
一位名叫彼得的旅客问了你一些关于芦笛岩的详细信息当你在路上给游客做讲解时。
你的对话将包括以下几点：a.桂林的概况介绍b.关于芦笛岩的详细信息对话47在安排好行程后，作为当地导游和领队史密斯先生核对行程。