日常接待用语-商务英语
商务接待英语篇
广交会英语整理篇问好2. How do you do? /How are you? /Nice to meet you.3. It‟s a great honor to meet you./I have been l ooking forward to meeting you.5. We really wish you‟ll have a pleasant stay here.6. I hope you‟ll have a pleasant stay here. Is this your fi st visit to China?7. Do you have much trouble with jet lag?机场接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Erik . I‟m from TS V ALVE. I‟m here to meet you.4. We have a car over there to take you to your hotel. Did you have a nice trip?5. Mr. Zhan Zheng asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Erik, an Int‟l salesman in the Marketing Department.2. Hello, I am Erik, an Int‟l salesman of TS V ALVE. It is a pleasure to meet you.4. Let me introduce you to Mr. Zhan Zheng, general manager of our company.6. If I‟m not mista ken, you must be Miss Chen from France.7. Do you remember me? Erik from Marketing Department of TS V ALVE.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can‟t recall your name. / Could you tell me how to pronounce your name again?13. I‟ am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about…? /What is your opinion?/What is your point of view?10. No wonder you‟re so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That‟s just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean…is that right? 7. Excuse me for interrupting you.社交招待1. Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I‟ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can‟t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. I‟ll be right back 9. Excuse me a moment.告别1. Wish you a very pleasant journey home. Have a good journey!2. Thank you very much for everything you have done for us during your stay in China.3. It is a pity you are leaving so soon.4. I‟m looking forward to seeing you again.5. I‟ll see you t o the airport tomorrow morning.6. Don‟t forget to look me up if you are ever in Taizhou. Have a nice journey!约会1. May I make an appointment? I…d like to arrange a meeting to discuss our new order.2. Let‟s fix the time and the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I‟m afraid I have to cancel my appointment.7. It looks as if I won‟t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I‟m afraid we can‟t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won‟t you have a look at the catalogue and se e what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It‟s our principle in business “to honor the contract and keep our promise”.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We‟d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I‟m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. This product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product‟s function.38. The product has just c ome out, so we don‟t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.广交会常用外语(二)品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requiremen ts. I‟m sure the prices we submitted are competitive. Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don‟t give any commission [kə'miʃən]回扣、佣金in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It‟s too high; we have another offer for a similar one at much lower price.16. But don‟t you think it‟s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If you can go a little lower, I‟d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I‟m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can‟t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What‟s minimum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?41. We regret that the goods you inquire about are not available.客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I‟d like to order 600 sets.49. We can‟t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I …m sorry. We can‟t advance the time of delivery.63. I‟m very sorry for the delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let‟s discuss the delivery date first. You offere d to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you‟d better ship the goods entirely.75. We‟ll try our best. The earliest delivery we can make is in May, but I can assure you that we‟ll do our best to advance the shipment.76. I‟m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I‟ll find out with our home office. We‟ll do our best to advance the time of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.参观工厂1. You‟ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let‟s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company.It‟s an honor to meet.Nice to meet you . I‟ve he ard a lot about you.How do I pronounce your name?How do I address you?It‟s going to be the pride of our company.What line of business are you in?Keep in touch. Don‟t mention it.Excuse me for interrupting you.I‟m sorry to disturb you. Excuse me a moment. Excuse me. I‟ll be right back.What about the price? What do you think of the payment terms?How do you feel like the quality of our products? What about having a look at sample first? What about placing a trial order?The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?You can rest assured.We are always improving our design and patterns to confirm to the world market.This new product is to the taste of European market.I think it will also find a good market in your market.Fine quality as well as low price will help push the sales of your products.While we appreciate your cooperation, we regret to s ay that we can‟t reduce our price any further. Reliability is our strong point.We are satisfied with the quality of your samples, so the business depends entirely on your price.To a certain extent，our price depends on how large your order is.This product is now in great demand and we have on hand many enquiries from other countries. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?Here are our FOB price. All the prices in the lists are subject to our final confirmation.In general, our prices are given on a FOB basis.Our prices compare most favorably with quotations you can get from other manufacturers. You‟ll see that from our price sheet. The prices are subject to our confirmation, naturally.We offer you our best prices, at which we have done a lot business with other customers. 我们Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.I wonder if you have found that our specifications meet your requireme nts. I‟m sure the prices we submitted are competitive.Heavy enquiries witness the quality of our products.We regret that the goods you inquire about are not available.My offer was based on reasonable profit, not on wild speculations.Moreover, we‟ve kept the price close to the costs of production.Could you tell me which kind of payment terms you‟ll choose?Would you accept delivery spread over a period of time?广交会-英语角（大家一起学习交流）：展会谈判交流英语句型A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price.B: well, if you take quality into consideration, you won't think our price is too high.A: Let's meet each other half way.- 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
酒店前台接待日常英语口语HotelEnglis
H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店.我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我.you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们.you make a reservation \Have you booked the room\Are you the vip请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型(de)房间.,I don’t quite understand .对不起,我不是很明白.’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了.’s the hot /peak/busy season ,you know这是酒店业(de)旺季.me ,How do spell it ,please打扰一下,您能拼写一下您(de)名字吗can only keep your tabl e /room till …我们能保留您(de)房间直到...me show you to your room ,this way please .让我带您到房间,这边请.______________________________________________________________________ _________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续.2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您(de)护照和信用卡交给我,我帮您办理入住手续.3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）先生/女士,不好意思,打搅一下.请问您是要付现金还是刷卡（分开付押金还是一起付）呢is your room key and the breakfast coupon. Would you please sign here 这是您(de)房卡和早餐券.请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您(de)护照和信用卡.现在您可以上房间了.希望您在这里居住愉快.______________________________________________________________________ _________Part3 Providing Service During Staying居住期间服务Service常规服务(1) Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去.(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房(de)时间提前了两天,所以我们需要收回二张现金券.(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮(de)花园和水塘,那里是非常适合跑步和散步(de)地方.(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您(de)钱（纸币）上有裂口（污迹）,按酒店(de)规定,我们不能为您兑换.(5) I’m sorry that you could not get cash by credit card here . I can booka car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行（ATM 机）上提取现金.(6) What denominations would you like你想要什么面值(de)人民币呢(7)I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版(de)美金.(8)Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生.请问是传真到哪里(de)-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我(de)客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然.这是你(de)传真记录,先生,麻烦你在这里签名好吗(9)Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗(10)Could you please give us your flight No.你能告诉我您(de)航班号吗2. Reminder提醒(1) It’s better for you to wear more clothes, because it’s pretty cold outside.外面天气很冷,你最好穿多些衣服.(2) Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨,地面很滑走路时请多加小心.Service网络服务(1) There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用.(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店(de)电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常.(3) Ok, I’ll arrange a computer engineer to help you.好(de),我马上安排电脑员上去帮您.the Laundry关于洗衣(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点(de)洗衣将会在第二日下午两点之前送回.(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时.(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您(de)衣服上有很难洗掉(de)污迹,我们会尽最大(de)努力去处理,但不能保证一定可以处理掉.(4)Could you send someone up for my laundry, please请派人到我房间取要洗(de)衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好(de),我们(de)服务员马上到.Service医疗服务(1) You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧(2) I feel dizzy and have a sore throat besides , I can not sleep well recently我感到头晕,喉咙痛. 还有,最近都睡不好.(3) Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你.(4) Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .ta ke two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了.她会给你开药.这药每次吃两片,每天三次,并建议你最好在床上休息一两天.(6) -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是(de),会让你犯困.还有,你得在用餐完毕后才能吃药.(7) Can you give me some medicine for heartburn你可以给点胃药给我吗(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药.(9) Well, I do have gastritis for two years.恩,我确实有两年(de)胃病.(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你(de)血压偏高,请问你是否有糖尿病（11）How is the acid in your stomach Is the acid feeling very strong 胃酸(de)强度怎么样你是否感觉十分强烈(12) Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好(de)化学反应请告诉我们.(13) Are you feeling better now, Sir先生,你好些了吗(14)What happened to your leg, Sir先生,你(de)腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了.-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去.______________________________________________________________________ _________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉.出了错误,我应当道歉.2. I assure you it won’t happen again.我保证此类事情不会在发生.3. I do apologize for inconvenience on behalf of our hotel.对您造成(de)不便,我谨代表酒店向您道歉.4. I’m sorry to tell you that your medicine bottle (cosmeti c bottle) was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你(de)药瓶（化妆品瓶子）. 5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.很抱歉,这很不寻常,我立刻去调查一下.6. I’m very sorry .I hope you’re not hurt Please for give me..对不起,你没事吧,请原谅我.7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐.请你把衣服拿去干洗,一切费用,由酒店负担.’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们(de)道歉,我们会尽快想办法.9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理.______________________________________________________________________ _________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失.’m afraid you have to pay fo r the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏(de)椅子做出赔偿.indemnity for the burned carpet is 100 Yuan.损坏地毯(de)赔偿是人民币100元.’m sorry to inform you that we have to charge you 100 Yuan for thebloodstainson your bed linen.我很遗憾地告诉你对于床单上(de)血迹我们要收取100元特别洗涤费.______________________________________________________________________ _________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您(de)理解.2. I would like to thank you for your great support for our hotel.非常感谢您对我们酒店(de)大力支持.______________________________________________________________________ _________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right next time you come.这是免费(de).我保证你下次光临时,一切都会妥妥当当.3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您______________________________________________________________________ _________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型(de)房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房.除此之外还有总统套房.而且我们酒店还设有不吸烟楼层及连通房.4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The Crown Prince hotel is only 45 minutes from Wusu International Airport and 15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程. 6．What's the level of your hotel请问贵酒店是几星级(de)7．Our hotel is a five-star hotel.本酒店是五星级(de)酒店.8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment..本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施.10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有(de),详细内容请联系礼宾台.14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以.但您可以看到周围美丽(de)泳池景.16．What is your hotel’s website and email address请问贵酒店(de)网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店(de)网址是xxx而我们(de)邮址是xxx 预订房间或有任何建议可与我们联系.18．Your reservation is temporary and it will be cancelled if you don’您(de)预订是暂时(de),如果那天下午6点前不到,我们将会取消您(de)预订. 19．I am sorry, no elit room is available./ All rooms are unavailable.很抱歉,提供不了雅致客房./所有房间都订满了.20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您(de)预订吗史密夫先生,10月台20日预订壹间高级房.我(de)名字XX如有任何疑问请与我们联系.谢谢您(de)来电.再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等.23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍.25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您(de)意思.27．I would like to talk to someone in charge.我想找您们(de)负责人.28．He has not come back yet.他还没回来.29．She is in a conference now.她正在开会.30．Would you like to call back later麻烦请您稍后再拨.31．Thank you for waiting.让您久等了.32．I’m not sure, sorry.不好意思,我不能确定.33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间(de)房态.37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您(de)到来.40．I’d like to confirm your reservation.我想确认您(de)预订.41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们(de)预订纪录.42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内.44．We have a special family package plan我们现在开始新推出一个优惠套餐.45．We’ll have to charge you RMB100 extra for an additional bed.如需加床,我们将会收取人民币100元.46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您(de)房间已确定.48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号.49．We’ll extend your reservation for you.我们将会延住您(de)预订.50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till next week.我们(de)行程有变动,请更改我们(de)预订到下星期.52．I’d like to cancel a reservation.我想取消一个预订.53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录(de)预订.54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订(de)55．Is this a new reservation or a confirmation call请问这个是新(de)预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您.57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系.58．Please feel free to contact us if we can be of further assistance.如需进一步了解,请随时与我们联系.59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们(de)房态.60．Sorry ,there is no record in our list.很抱歉,我们(de)名单上没有此记录.61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个.62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您(de)时间.64．Perhaps you have a cheaper room或许您们还有更便宜(de)房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了.66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续.68．The room is spacious and cosy , I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快.69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达(de)名单上找不到您(de)名字.70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适(de).71．I will get someone who can speak English well to talk to you.我会找壹位英语较好(de)同事跟您说.72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您.74．Who is the reservation for请问是哪壹位客人(de)预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单.76．I’m sorry. We have no record of a reservation for that date.很抱歉,我们没有那天预订(de)记录.77．When was the reservation made请问什么时候作(de)预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作(de)预订吗没有任何担保,我们只可以为您保留到下午6点钟.80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您(de)预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您(de)预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订.83．May I take your credit card for the guarantee可以提供您(de)信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您 (de)预订以确保无误.85．We will note down your request and if possible, we will reserve it for you.我们将会记录您(de)要求,如果可以,我们会为您预订.86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房.87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系.88．It arrival time is not stated a reserved room will be held until .如果抵店时间未明确告知,所订(de)房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您(de)订房,请将您(de)信用卡号及有效期限通知我们,或预付壹晚(de) 房租作订金.90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保(de)预订只能保留到当天下午６点.若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天(de)下午６点前通知我们,感谢您(de)来电,我们期待届时与您见面.92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您(de)要求作相应(de)更改.94．I’d like to change/cancel a reservation.我想更改／取消预订. 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订(de)房间保留至当天(de)6点,除用现金或信用卡担保外.96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保(de)预订,如当天取消或没入住,本酒店将会收取当天(de)壹晚房费. 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系.98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系.99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订.100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅.______________________________________________________________________ _________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您(de)房卡给我.3．Have a nice day祝您在此度过愉快(de)一天4．Do you need to store your baggage您需要寄存您(de)行李吗5．What is your room number您(de)房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您(de)行李寄存卡.9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您(de)一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您(de)朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到(de)具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理. 24．We hope to see you again.希望和你能再相逢.25．My pleasure.很高兴为您服务.26．I’m always glad to be of service.我随时乐意为您服务.27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你(de)姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车(de)后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly.我们很快把行李送到您(de)房间.33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您(de)行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便.37．May I have your baggage tag, please请出示您(de)行李牌38．Are you a hotel guest你是住本酒店(de)客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了.40．Where do you want to change the dollars 我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安.47．Take Care. 保重.48．Can I have the bill, please请给我账单.49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您(de)护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您(de)好意,我们不收小费.54．There are safety deposit boxes at the frontdesk.您好,总台那里有贵重物品保险柜.55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step.您好,请走这边,这里台阶很滑,请小心.58．Please mind your head.(客人下车时提醒客人留意)请小心碰到你(de)头.59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag 请问您(de)行李里有贵重物品和易碎(de)物品吗61．Please step inside.请往里面走.62．Is there a message for me有我(de)留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣.65．I’ll send someone immediately to your room.我马上安排人上来你(de)房间.66．I do apologize.我真诚道歉.67．Can you tell me how to go to your hotel你能告诉我到你们酒店(de)路线吗68．Can you tell me the way to the Banquet Hall , please 请您告诉我你们(de)宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们(de)难处.70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车.71．Could you tell me which is your baggage ,please.请您告诉我哪件是您(de)行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李.______________________________________________________________________ _________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon ( Pardon , please )2.请拼出客人(de)名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear c learly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司(de)吗Would you tell me which company the guest is from6 .对不起,我们在酒店(de)名单上找不到客人(de)名字.I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等.I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了.I am sorry to have kept you waiting.10 .请您重复一遍您说(de),好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点）,好吗Could you speak more slowly (loudly)12. 请稍等,我将为您转接.Wait a moment, please. l will connect/transfer it for you.13. 您好,先生.这里是总机,您有一个外线,介意我接入您(de)房间吗How are you, sir This is the operator. You have an outside line. May I putit through14. 晚上好,丹尼斯先生,布鲁斯先生(de),请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would youlike to take it15. 对不起,先生,他(de)占线,请您稍后再拨.I’m sorry, sir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言.I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您(de)信息吧.Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager 19 . 对不起,先生,房间未挂好,转不进去.I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人(de)房号.I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758. Did anyone leave message for me22 . 我(de)留言灯一闪一闪(de),是否有我(de)留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您(de)留言.I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是(de),您有一个留言.您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您.Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您(de)留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您(de)朋友先生邀请您今晚7点到二楼中餐厅用晚餐.Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese rest aurant at 7 o’clock tonight.27 . 您好,在您外出时,公司(de)李先生来电找过您,并请您收到留言后,尽快复电给他.How are you, Mr.. When you were out, of company called you. HeWanted you to receive this message, please call him back as soon as possible.28 . 早上好,您(de)朋友请您8点到西餐用早餐,8点30分在大堂集合.Good morning, Mr., Your friend Mr.asked you to have breakfast at the western Restaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He (de).Could you put me through to Jack He30. 对不起,先生,Jack He 休假（下班了 / 不在位置上）,我稍后请他复给您.请您留下.I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间(de)人太吵了,吵得我不能入睡.。
商务英语 接待
商务英语接待1. Hi John , please kindly receive the agenda of this meeting , thanks .Hi John ，请您查收本次会议。
行程，谢谢。
2. Hi John , Can I have your schedule for visiting our company so that we can prepare everything needed in advance ?John ，方便告知您来我司参观的计划表吗，以便我们提前准备。
3. Please tell me your flight information and hotel address. Our driver will pick you up from the airport and send you to the hotel.请告知我您的航班信息和酒店地址。
公司司机会去机场接你并将您送往酒店。
4. Dear John , could you please help me confirm how many people will come with you to visit our company and their titles ?John ，请帮忙确认一下同行人员有多少以及他们的职称。
5.I have already made an appointment with our manager and he will attend the meeting too .我已经跟我们经理预约好了，他也会参加会议。
6．Sorry to hear that you have cancelled the appointment / visiting for China / our company , hope to see you next time .很抱歉听到您取消了本次访华／参观敝司的行程，期待下次再有机会与您见面。
商务接待常用英语口语
商务接待常用英语口语商务接待常用英语口语商务接待是一个人力、物力、财力都需要投入非常大、而且非常复杂的过程。
在商务接待中，使用恰当的英语口语可以加强和客户的相关沟通，加强客户对公司、产品或者服务的了解，从而取得更好的商业合作结果。
接下来，我将为大家介绍一些在商务接待中常用的英语口语，供大家参考。
本文按照以下几部分内容进行划分：1. 接待客户- Welcome to our company.（欢迎来到我们公司。
）- It's a pleasure to meet you.（很高兴见到你。
）- Please have a seat.（请坐。
）2. 提供帮助- Do you need any assistance?（您需要帮忙吗？）- Can I help you?（我能为您做些什么吗？）- Would you like me to show you around?（需要我带您浏览一下吗？）3. 提供饮食- Can I offer you some coffee/tea/water?（要喝点咖啡/茶/水吗？）- Would you like to have some snacks?（您需要来点小吃吗？）- We have prepared some refreshments for you.（我们为您准备了一些饮料和小食。
）4. 安排会议- Let's schedule a meeting.（我们来安排一个会议吧。
）- When would be a convenient time for you?（哪个时间对您来说比较方便呢？）- We can meet at our office or at a restaurant.（我们可以在我们公司或餐厅见面。
）5. 表达感谢- Thank you for your time.（非常感谢您抽出宝贵的时间。
）- We appreciate your business.（非常感谢您的合作。
商业英语：掌握商务会话的重要词汇和短语
商业英语：掌握商务会话的重要词汇和短语在全球化时代，英语已成为国际商务交流的通用语言。
无论是在跨国公司里开会、洽谈合作，还是在国际贸易中与客户进行沟通，掌握商业英语的重要词汇和短语对于成功的商务会话至关重要。
本文将向您介绍一些在商务场合常用的英语词汇和短语，帮助您更好地进行商务交流。
1. 商务接待在商务交流中，接待来访客户或合作伙伴是非常重要的环节。
以下是一些常用的商务接待词汇和短语：- Greeting（问候）•Welcome! 欢迎！•Good morning/afternoon/evening. 早上/下午/晚上好。
•Nice to meet you. 很高兴见到您。
•How are you? 您好吗？•How was your trip? 旅途愉快吗？•Can I get you anything to drink? 您需要喝点什么吗？- Introductions（介绍）•Let me introduce myself. 让我自我介绍一下。
•This is Mr./Ms. Smith from ABC Company. 这位是来自ABC公司的Smith先生/女士。
•Have you met everyone? 你见过每个人了吗？•I'd like to introduce you to our team. 我想为您介绍我们的团队。
2. 商务会议商务会议是商务交流中常见的形式之一，以下是一些用于商务会议的常用英语词汇和短语：- Starting the meeting（开始会议）•Let's get started. 让我们开始吧。
•I'd like to call this meeting to order. 我宣布会议开始。
•Shall we begin? 我们开始吧？•We have a lot to cover today. 今天有很多内容需要讨论。
- Discussion（讨论）•Let's move on to the next item. 我们继续下一个议题吧。
接待顾客的常用商务英语
1.Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗·戴卫斯吗？2.Yes，I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。
3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？4.I’m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。
5.I’m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。
6.I’m Edwin. I’ll show you to your hotel. 我是爱德温，我带你去旅馆。
7.How was your flight？Was it comfortable？你坐的班机怎么样？还舒服吗？8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。
9.Did you have a good flight？你旅途愉快吗？10.Not really，I’m afraid. We were delayed taking off，and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。
11.How was your flight？你的航班怎样？12.Did you get any sleep on the plane？你在飞机上睡觉了吗？13.Mr. Wagner，do you have a hotel reservation？华格纳先生，你预订过旅馆吗？14.No，I don’t. Will it be a problem？不，我没有，会有困难吗？15.I don’t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
商务接待的英语口语句子(最新)
1.商务接待的英语口语句子一、商务接待英语口语初级表达方式1. Hello, thank you for calling Bradford and Sons.您好，感谢您致电布拉德福家庭公司。
2. This is Tracy speaking, how may I help you?我是特蕾西，有什么需要我帮忙的吗?3. May I tell her who is calling?能告诉我您的名字吗?4. Can you please hold for a moment?请您先等一会儿好吗?5. I'll check to see if she is available.我去看看她是否在办公室。
6. I can help you with that.我就能帮您的忙。
7. When do you expect him back in?你估计他什么时候能回来?二、职场常用商务接待英语口语I would like to express my welcome to all of you.欢迎大家的到来。
Get going, shall we?咱们开始吧。
Let's welcome Mr. Smith to say so mthing about this issue.让我们欢迎史密斯先生就这个问题谈谈吧。
I think we've done theconsensus. Thanks for your participation.我想我们已经达成共识了，感谢大家的参与。
三、酒店前台商务接待英语口语1.Welcome to XXXX Hotel . I'm…， what should I call you, please? 欢迎光临XXX酒店。
我是…，请问我该怎么称呼你呢?2.Haveyou make a reservation ?Have you booked the room?Are you the vip?请问有预订吗?请问你是会员吗?3.Whatkind of room would you like ?请问您需要什么类型的房间。
商务接待英语口语_接待外宾常用英语口语
商务接待英语口语——轻松应对外宾，展现专业素养一、基本问候与介绍1. 问候It's a pleasure to meet you.（很高兴见到您。
）How was your trip/instrument/flight?（您的旅途/火车/航班怎么样？）2. 自我介绍My name is [Your Name], I'm the [Your Position] of [Company Name].（我是[您的名字]，我是[公司名称]的[您的职位]。
） Allow me to introduce myself, I'm [Your Name] from [Department Name].（请允许我自我介绍一下，我是[部门名称]的[您的名字]。
）二、接待外宾时的常用表达1. 询问需求Is there anything I can help you with?（有什么我能帮助您的吗？）Can I get you something to drink, such as coffee or tea?（需要我给您倒点喝的吗，比如咖啡或茶？）2. 引导参观This way, please.（请这边走。
）Let me show you around our office/factory/showroom.（让我带您参观一下我们的办公室/工厂/展厅。
）We're very proud of our [facility/technology/product].（我们非常自豪我们的[设施/技术/产品]。
）3. 商务洽谈Shall we begin our meeting now?（我们现在开始会议好吗？） I'd like to discuss the terms of our cooperation.（我想讨论一下我们合作的条款。
）We're looking forward to working with you.（我们期待与您合作。
商务英语接待来客日常用语
商务英语接待来客日常用语在日常商贸来往上，少不了对来客的接待，下面总结了一些常用的接待来客的口语句子，希望可以给大家带来参考。
常用口语句子：Could I have your name, please?= May I have your name?请问您叫什么名字?How do I address you?我该怎么称呼您?address v. 称呼What can I do for you?= Can I help you?= May I help you?有什么可以效劳的吗?Do you have an appointment?您预约了吗?appointment n. 约会，约定Mr. Liu is expecting you.刘先生在等您。
We've been expecting you.我们一直在等您。
expect v. 期待，期盼I'm afraid he is engaged at the moment.恐怕他现在正忙。
I'm afraid he can't see you at the moment.恐怕他现在不能见您。
He is at a meeting right now.他现在正在开会。
I'm sorry, but he's not available right now.很抱歉，但他现在没空/不能接见客人。
engaged a. 忙碌的，繁忙的available a. 有空的，可见客人的Would you mind waiting?您介意等一会儿吗?Can you please wait just a moment?请稍等一会儿，好吗?Please wait a second/sec/moment/minute.请稍等。
Please take a seat. I'll tell him you're here.您请坐，我去告诉他您来了。
商务英语接待用语（样例5）
商务英语接待用语（样例5）第一篇：商务英语接待用语-----------【接待外宾常用英语】--------------1、Good to meet you.很高兴见到你。
2、Glad to meet you, too.也很高兴见到你。
3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是赵海，欢迎来到我的家乡。
4、Thank you.I'm David.谢谢你，我是大卫。
5、How many times have you been to Wulumuqi？你来乌鲁木齐多少次啦？6、Actually it's my first time here.实际上这是我第一次来这里。
7、I'd like to have you for dinner.我想邀您一起进餐。
8、Thanks, it would be my pleasure.谢谢，这是我的荣幸。
9、What do you feel like drinking?你想喝点什么？10、Tea is fine with me.喝茶好了。
11、Do you like spicy food? 你喜欢吃辛辣的食物吗？12、The spicier the better.越辣越好。
13、Would you mind if I order for us?我来点菜介意吗？14、Sure thing, we have the same taste.当然不，我们口味相同。
15、How about some barbecue? 来点烤肉好吗？16、No.Thank you.I’m stuffed.不，谢谢，我吃饱了。
17、It's wonderful to have friends visiting from afar.Cheers!有朋自远方来不亦乐乎。
干杯！18.To our friendship!为我们的友谊干杯!18、Cheers!干杯！19、Don't worry about him.It's just the alcohol talking.别理他。
日常接待商务英语(2)
1.(1)询问访客身份：M a y I h a v e y o u r n a m e,p l e a s e请问您贵姓？??W h a t c o m p a n y a r e y o u f r o m您是哪个公司的？??Could you tell me what company you are representing能告诉我您代表什么公司吗？(2)如果碰到了老朋友可以说：W h a t b r i n g s y o u h e r e是什么风把你吹来了？(3)询问是否预约，来访目的D o y o u h a v e a n a p p o i n t m e n t约好了吗？?W o u l d y o u g i v e m e y o u r b u s i n e s s c a r d请给我您的名片好吗？?And can I ask what you wish to see him about我能问一下您要见他有何事吗？(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
(5)给客人倒茶，礼貌待客：Would you like coffee or tea How do you like your coffee 你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)(6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
?Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。
商务英语对话接待顾客
商务英语对话接待顾客句式1：Sir, can I be of any assistance?先生，我能为您服务吗?应用对话：A: Sir, can I be of any assistance?先生，我能为您服务吗?B: OK. Thank you.好的。
谢谢。
A: What would you like?您想要买什么?B: Washing powder.洗衣粉。
句式2：Well, let me tell you why.嗯，让我来给您介绍一下吧。
应用对话：A: Do you like this one?你喜爱这一款吗?B: Is it good?这款好吗?A: Well, let me tell you why.嗯，让我来给您介绍一下吧。
B: Alright.好的。
其他表达法：初次见面就开门见山，滔滔不绝的做法已经落伍。
当你要说服顾客时，最好用：Well, let me tell you why.作为解释商品用途，优点的开场白。
Please take a look at this.请看一下这个。
As you can see...正如您所见2接到客户商务英语对话露西:Hi, you must be Mary?嗨.你一定是玛丽?玛丽:Yes. Its a pleasure to meet you. How was your flight? Shall we go? Ive got a car waiting outside to take us to your hotel.是的。
很高兴遇见你。
旅程如何?我们可以走了吗?外面已经有辆小车等着接我们回旅馆了。
露西:Thatd be great. The flight was ok. Thanks for taking the time to meet me here.太好了。
旅程还可以。
谢谢抽出时间来这里接我。
玛丽:No worries. Our company wants to make sure you have a pleasant trip.别担心。
商务英语接待礼仪口语表达
为了他，常悄悄地走 到村边 的她的 家里去 ，
为了他，走到 她的身边叫一声“妈”，
大堰 河，把 他画 的大红 大绿的 关云 长
贴
在
灶
边
的
墙
上
，
大堰河，会对她的邻居夸口 赞美她的乳儿；
大堰 河曾做 了一 个不能 对人说 的梦 ：
在梦里，她吃 着她的乳儿的婚酒，
坐
在
辉
煌
的
结
彩
的
堂
上
，
而她的娇美的 媳妇亲切的叫她“婆婆”
13. 欢迎再来！
她含着笑，切 着冰屑悉索的萝卜，
她含着笑，用 手掏着猪吃的麦糟，
她含着笑，扇 着炖肉的炉子的火，
她含 着笑，背了 团箕到广场 上去
晒
好
那
些
大
豆
和
小
麦
，
大
堰
河
，
为
了
生
活
，
在
她
流
尽
了
她
的
乳
液
之
后
，
她就 用抱过我的 两臂，劳动 了。
大
堰
河
，
深
爱
着
她
的
乳
儿
；
在年节里，为了 他，忙着切那 冬米的糖，
商务英语接待礼仪口语表达《一》
1. 久仰，久仰！ I. I.
2. 久违了。 I ’t a . ’s a .
3. 久闻大名。 I’ a .
4. 这次由我负责全程陪同你们。
I
．
5. 欢迎你到中国来。一路上辛苦了 ! / ．I ’ a ．
或I ./ ?
一路上还好吧？
商务接待英语常用语
商务接待英语常用语A: Good afternoon. What can I do for you?A: 下午好,能为您效劳吗?B: I d like to see your manager to talk about the contract of personal computer. Here s my card.B: 我想见见你们的经理。
谈谈有关家用电脑合同一事。
这是我的名片。
A: Thanks, Mr. Smith. Take a seat please. Have you an appointment with my manger?A: 谢谢,史密斯先生。
请坐。
你同经理有预约吗?B: No. But I need to have a talk with him. I ve got some ideas about the contract.B: 没有。
但我需要和他谈谈。
关于合同我有些看法。
A: I see. I ll see if he is free now. Would you please wait a moment?A: 我知道了。
我看看他现有有没有时间,先等一会儿好吗?B: OK.B: 好的。
A: I m sorry. The manager is talking with a client from Italy. Maybe he can meet you fifteen minutes later. Can you wait?A: 不好意思,经理正在同一位意大利客户谈话。
也许他15分钟后可以见你。
你能等一下吗?B: Ok.B: 好的。
A: Would you please have a cup of coffee in the reception room? A: 你在接待室喝杯咖啡,好吗?B: Yes, thank you.B: 好的,谢谢。
职场英语之接待宴会用语
职场英语之接待宴会用语在职场中，接待宴会是一项常见的任务，无论是与客户、上级还是同事之间的沟通交流，使用合适的接待宴会用语显得尤为重要。
本文将介绍一些在职场接待宴会中常用的英语用语，以便提高您在这一方面的表达能力。
一、邀请接待1. I'd like to invite you to a dinner party tomorrow evening.（我想邀请您参加明天晚上的晚宴。
）2. We would be honored if you could join us for a reception next week.（若您下周能参加我们的招待会，我们将十分荣幸。
）3. May I have the pleasure of inviting you to our company's annual gala?（我能邀请您来参加我们公司的年度庆典吗？）二、欢迎致辞1. Welcome, everyone! Thank you for coming to this special occasion tonight.（欢迎大家！感谢大家今晚能出席这个特别的场合。
）2. It's a great pleasure for us to have you all here tonight.（今晚能够和大家在一起，我们感到非常荣幸。
）3. We're thrilled to have such distinguished guests among us.（我们很荣幸有如此杰出的客人出席。
）三、介绍宾客1. Allow me to introduce Mr. Smith, our esteemed CEO.（请允许我介绍我们尊贵的首席执行官史密斯先生。
）2. I'd like to introduce our honored guest, Ms. Johnson, from XYZ Company.（我想介绍我们尊敬的来宾约翰逊女士，来自XYZ公司。
商务接待英语口语
商务接待英语口语商务接待英语口语包括各个方面的交际技巧，如会议安排、接待客户、商务拜访、商务礼仪等。
以下是一些常用的商务接待英语口语： 1. 会议安排- Good morning, I'm calling to confirm the details for our meeting next week.- May I know the location and time of the meeting?- Could you please send me the agenda for the meeting? - Is there anything else I need to know about the meeting?2. 接待客户- Welcome to our company. May I have your name, please? - Please have a seat. Would you like some coffee or tea? - How was your trip here? Did you have any trouble finding our office?- Let me know if there's anything I can do to make your visit more comfortable.3. 商务拜访- Hello, I'm calling to schedule a business visit to your company.- May I speak with the person in charge of scheduling visits?- I would like to come and see your facilities and learnmore about your company.- What dates are convenient for you?4. 商务礼仪- It's customary to exchange business cards when meeting someone for the first time.- When we're in a business meeting, it's important to listen carefully and not interrupt others.- It's polite to thank your host for their hospitality before leaving.- Dress appropriately for the occasion, and avoid using slang or inappropriate language.以上是一些常用的商务接待英语口语，希望对大家有所帮助。
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1.(1)询问访客身份：May I have your name, please?请问您贵姓？
What company are you from?您是哪个公司的？
Could you tell me what company you are representing?能告诉我您代表什么公司吗？
(2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？
(3)询问是否预约，来访目的Do you have an appointment?约好了吗？
Would you give me your business card?请给我您的名片好吗？
And can I ask what you wish to see him about?我能问一下您要见他有何事吗？
(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
(5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
(6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。
我去告诉他你已到。
Would you come this way, please?请随我这边来。
(7) 婉言拒绝客人来访：
Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。
请留下你的名片好吗？
(8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。
I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
2.接待:在上一次，你已经学会为你接待的客人安排好食宿。
下来就该邀请他参加公司的活动了：
(1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。
How's the party, Mr. Taylor?晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。
Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。
We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。
Do you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？
What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。
Is there anything planned for tonight?今晚有什么安排？
Have you anything in mind you'd like to do?你是不是已有打算。
We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。
I think it'd be better for me to take you there so that you won't
get lost.我想最好还是我领你去，以免你迷路。
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。
欢迎下次再来：If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。
对我们的接待工作您满意吗？
If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，我们会很快加以调整。
接待作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到：
客人到了，询问旅途情况：Mr. T aylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？旅途还顺利吧？
I hope you'll have a pleasant stay here.希望你此逗留期间愉快。
I hope you've enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。
We'll do our best to make your stay here a pleasant one .我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。
既然客人劳累就赶紧安排他去宾馆吧：We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。
Your room is 1108. We'll take the elevator up.你的房间号码是1108，我们乘电梯上去。
You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。
This way, please.请这边走。
Come with me please!请跟我来。
如果是外国客人，询问他会中文吗？Do you read Chinese?你会中文吗？
What language do you speak?你说哪种语言？
安排好住处以后，领客人吃饭：Would you like a cup of coffee or tea?你来杯茶还是咖啡？
Do you want anything to drink?你要喝点什么？
向客人提供帮助：If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，尽管问吧。
If I can do anything for you, please don't hesitate to letme know.如果我能为你做些什么，尽管说好了。
I'm glad to be of help to you.我很高兴能对你有所帮助。
Are there any questions you'd like to ask before we leave ?出发前，你们还有什么要问的吗？。