供应链管理和业务流程再造是面对顾客导向

供应链管理和业务流程再造是面对顾客导向集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]

摘要

供应链管理和业务流程再造是面对顾客导向、变化迅速、竞争激烈的外部市场环境和各种生产要素高度流动的内部环境时，企业从组织边界外部和内部不同角度寻求提升竞争力的两种管理模式。这两种模式自20世纪90年代诞生以来，在世界范围内迅速引起了理论界的广为关注，受到了企业界的大力追捧。然而现阶段理论界和企业界对二者的研究和实践仍然处在一个继续发展的上升阶段，尤其在供应链管理成为业务流程再造的大环境时，传统业务流程本身需要进一步拓展。

本文采取实证分析和规范分析相结合的研究方法，通过对济南光明机器有限公司成功开展业务流程再造的案例分析，对供应链管理环境下业务流程再造的拓展做了系统的研究和分析。文章包括以下几部分内容：第一章绪论部分，简要介绍了选题背景、选题意义、论文研究价值和研究方法，最后对文章创新之处做出简要介绍。

第二章相关理论辨析部分，介绍了供应链管理和传统业务流程再造理论的基本概念、本质特征及国内外研究成果。解释了传统业务流程再造和供应链管理之间的紧密联系，着重指出传统业务流程再造的本质及其各维度之间的关系，并在最后指明传统业务流程再造没有突破组织界限，在供应链管理环境下已经阻碍了企业核心竞争力的进一步提高这一事实，继而得出供应链管理环境下业务流程再造也需“再造”的结论，并进一步通过构造“流程—分工导向效率模型”，对业务流程再造可能要涉及的内容、趋势及其程度进行尝试性理论推导。

第三章是案例分析第一部分，详细介绍分析了济南光明机器有限公司进行业务流程再造的背景及其必然必要性，揭示了供应链企业业务流程再造的动因。

第四章是案例分析第二部分，首先指出基于供应链流程再造的原则，并通过对济南光明机器有限公司原有业务流程特征进行深入剖析，在此基础上对流程再造过程进行了详细阐述。并通过对客户、企业自身与供应商组成整

个供应链中的全部业务流程进行重新设计，构造出新的流程模型。

第五章是本文结论部分，概括了供应链管理环境下业务流程再造的本质，并指出本文研究对我国企业开展流程再造的启发性意义。

关键词：供应链，供应链管理，业务流程，业务流程再造

Abstract

Supply chain management (SCM) and business process reengineering (BPR) are two kinds of management modes to seek to promote the competitiveness from outside and inside of organization border by enterprises, while face to outside market with predominant custom, fast changing, keen competition and various kinds of inside environments with highly mobility of production. Two theories are pursued to pay close attention worldwide from 1990’s. But the research and practice are still in ascending stage of development, especially while SCM becomes the environment. The traditional business process needs to expand further. Combining the BPR case of Jinan Guangming Machine Co., Ltd, this paper discusses just like BPR model under the SCM environment.

This paper fetches the real example and analyses the research, through succeeding in launching the case analysis that the business process gives a new lease of life to Jinan Guangming machine Co., Ltd., The paper includes the following several parts content: Chapter one, the part of the introduction, has introduced background of the selected title, selected title meaning, thesis research value and research approach, make the brief introduction to the place of innovation of this paper finally.

Chapter two, recommended SCM with the traditional business process basic conception, essential characteristic and domestic and international research results of giving a new lease of life to the theory. Have explained the traditional business process gives a new lease of life to and supplies the close connection between the SCM, point out the essence that the traditional business process gives a new lease of life to emphatically and each link the relation between degree, and point out at the end that the traditional business