最新最全物业管理服务常用英语150句
物业管理专业英语
物业管理专业英语物业管理是指对房地产项目进行综合管理的一项职业。
在物业管理工作中，英语是一种重要的沟通工具，因此掌握物业管理专业英语对于从事物业管理工作的人员来说非常重要。
下面是一份关于物业管理专业英语的标准格式文本，详细介绍了物业管理的相关内容。
一、物业管理概述物业管理是指对房地产项目进行综合管理的一项职业。
它涵盖了房地产的运营、维护、租赁、销售等方面。
物业管理的目标是为业主提供安全、舒适、高效的居住和工作环境。
物业管理人员需要具备一定的专业知识和技能，同时也需要掌握物业管理专业英语，以便与国际客户和合作伙伴进行有效的沟通。
二、物业管理常用英语词汇和短语1. Property management - 物业管理2. Real estate - 房地产3. Facility maintenance - 设施维护4. Lease agreement - 租赁协议5. Tenant - 租户6. Landlord - 房东7. Property inspection - 房产检查8. Security services - 安保服务9. Maintenance request - 维修请求10. Rental payment - 租金支付11. Occupancy rate - 出租率12. Common area - 公共区域13. Emergency evacuation - 紧急疏散14. Energy management - 能源管理15. Budget planning - 预算规划三、物业管理常用英语对话1. 租户咨询Tenant: I have a question about my lease agreement. Can you help me?Property Manager: Of course. What do you need assistance with?Tenant: I noticed that the lease term is ending next month. Can I renew it?Property Manager: Yes, you can. We can discuss the renewal details and sign a new lease agreement if you're interested.2. 维修请求Tenant: Hi, I have a maintenance request. My faucet is leaking.Property Manager: Thank you for letting us know. We will send a maintenance team to fix it as soon as possible.3. 房产检查Property Manager: We will be conducting a property inspection next week. Please ensure that your unit is accessible during that time.Tenant: Sure, I will make sure to be available for the inspection.4. 租金支付Tenant: I have a question about my rental payment. Can I pay online?Property Manager: Yes, you can pay your rent online through our resident portal. I can provide you with the necessary instructions.四、物业管理专业英语写作示例Subject: Monthly Newsletter - Property Updates and Community EventsDear Residents,We hope this email finds you well. We would like to take this opportunity to provide you with some important updates and upcoming events in our community.1. Property Updates:- We are pleased to announce that the fitness center renovation is now complete. It is equipped with state-of-the-art exercise equipment for your convenience.- The landscaping project in the courtyard has been scheduled for next month. Please expect some temporary inconveniences during the process.2. Community Events:- We will be hosting a community BBQ on Saturday, June 15th, from 12 PM to 3 PM. Join us for delicious food, music, and games. This is a great opportunity to meet your neighbors and enjoy some quality time together.- Our monthly yoga class will be held on Wednesday, June 19th, at 6 PM in the community room. Please bring your own yoga mat.3. Reminders:- Please remember to dispose of your trash in the designated bins and keep the common areas clean.- If you have any maintenance requests or concerns, please submit them through our resident portal or contact our office directly.We value your feedback and suggestions. If you have any ideas for future community events or improvements, please let us know. We strive to make our community a great place to live.Thank you for being a part of our community.Sincerely,[Your Name]Property Manager以上是关于物业管理专业英语的标准格式文本，希望对您有所帮助。
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理和服务的职业。
随着全球化的发展，物业管理行业也逐渐得到了广泛的关注和重视。
在这个行业中，掌握一定的英语专业词汇和表达方式是非常重要的。
本文将为您提供一些与物业管理相关的英语词汇和句子，以帮助您更好地理解和应对物业管理工作中的英语交流。
1. Property Management - 物业管理- Property management refers to the operation, control, and oversight of real estate properties.- Effective property management ensures the smooth functioning and maintenance of properties.2. Facility Management - 设施管理- Facility management involves the coordination and maintenance of physical assets within a property.- Facility managers are responsible for ensuring the safety and functionality of buildings, equipment, and systems.3. Lease Agreement - 租赁协议- A lease agreement is a legally binding contract between a landlord and a tenant, specifying the terms and conditions of the rental arrangement.- The lease agreement outlines the rent, duration, and responsibilities of both parties.4. Maintenance - 维护- Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.- Preventive maintenance helps to identify and address potential issues before they become major problems.5. Tenant - 租户- A tenant is a person or organization that rents or occupies a property from a landlord.- Tenants are responsible for paying rent and adhering to the terms of the lease agreement.6. Landlord - 房东- A landlord is the owner of a property that is rented or leased to a tenant.- Landlords are responsible for maintaining the property, collecting rent, and addressing tenant concerns.7. Property Inspection - 房屋检查- Property inspection involves a thorough examination of a property to assess its condition and identify any potential issues.- Inspections are often conducted before a tenant moves in or moves out of a property.8. Security - 安全- Security measures are implemented to protect the property and its occupants from potential threats or hazards.- Security systems, surveillance cameras, and access control are commonly used in property management.9. Rent Collection - 租金收取- Rent collection refers to the process of collecting rental payments from tenants.- Property managers ensure that rent is paid on time and handle any issues relatedto late or unpaid rent.10. Tenant Relations - 租户关系- Tenant relations involve maintaining positive and effective communication with tenants.- Property managers address tenant concerns, resolve disputes, and ensure tenant satisfaction.11. Budgeting - 预算管理- Budgeting involves the planning and allocation of financial resources for property management activities.- Property managers create budgets to cover expenses such as maintenance, repairs, and utilities.12. Sustainability - 可持续性- Sustainability in property management focuses on reducing environmental impact and promoting energy efficiency.- Implementing sustainable practices can help reduce operating costs and enhance the value of the property.13. Emergency Response - 应急响应- Emergency response protocols are established to handle unforeseen events or crises in a property.- Property managers coordinate emergency procedures, such as evacuations or contacting emergency services.14. Tenant Screening - 租户筛选- Tenant screening involves assessing potential tenants to determine their suitability for a property.- Background checks, credit checks, and references are commonly used to evaluate tenant applicants.15. Eviction - 驱逐- Eviction is the legal process of removing a tenant from a property due to non-compliance with the lease agreement.- Property managers follow specific procedures and regulations when initiating an eviction.以上是一些与物业管理相关的英语词汇和句子。
物业管理服务常用英语150句
物业管理服务常用英语150 句1. welcome to our apartment. 欢迎光临2. Good morning/afternoon/evening. Sir/Madam . 早上好/下午好/ 晚上好3. How do you do? 你好（初次见面）4. How are you? 你好!5. Wish most pleasant stay in our apartment? 祝你在公寓过得愉快.6. Have a nice stay. /Have a good time /Have a nice time. 祝你过得愉快7. I hope you will enjoy your stay with us. 祝你和我们一起过得愉快8. I hope you will enjoy your stay in our apartment. 祝你在公寓过得愉快.9. Let me introduce our manager to you.让我介绍我们的经理给你认识 .Let me introduce myself. 让我我自介绍一下 .This is our manager, Mr. Wang. 这位是我们的经理 , 王先生10. 11.12.13. 14. 15. 16. 17. 18. 19.20. 21.22. 23.Nice to meet you.Happy birthday!Happy New Year!Merry Christmas!Have a nice holiday! 非常高兴认识你生日快乐新年快乐圣诞快乐假日快乐Wish you every success!Good luck. 祝你好运It is nice to meet you.Me.too. 我也是Wait a moment.please. Just a moment ,please. 希望你成功非常高兴认识你.请等一下请稍等请不要挂断24. Sorry, he is not in at the moment.读不起,他现在不在.25. Would you like to leave a message? 你需要留个言吗?26. I beg your pardon? 对不起, 再说一便好吗?27. Can you speak a little slower, please? 你能说得慢些吗?28. Sorry, I ' ve dialed the wrong number.对不起，我打错电话了.29. May I speak to Mr.Smith? 请找斯密思先生接电话?30. Speaking. 我就是请讲.（电话用语）31. It is Wang speaking. 我是王, 请讲（电话用语）32. May I help you? 我能帮你做些什么?33. What can I do for you? 我能为你做些什么?34. Is there anything else I can do for you?还有什么可以为你做的吗?35. Thank you very much. 非常感谢你.36. Thank you for your advice/help. 非常感谢你的建议/ 帮助37. Thanks 谢谢38. It 's very kind of you. 你真好.39. You are welcome. 乐意为你服务40. It is my pleasure. 为你服务是我的荣幸41. with pleasure 不客气42. my pleasure 不用谢43. I am at your service 随时为你服务44. At your service. 随时为你服务45. I 'm sorry It 's my fault. 非常抱歉, 这是我的错.46. Sorry to have kept you waiting. 抱歉, 让你久等了.47. Sorry to interrupt you. 抱歉, 打扰了.48. I 'm sorry about this. 对于这个, 我很抱歉.49. I apologize for this. 我为这个向你道歉（较正式）50. That 's all right. 不要紧51. Let 's forget it. 忘了它吧.52. Never mind. 不要紧53. Excuse me, may I have your name?对不起, 我可以知道你的名字吗?54. Of course./certainly. 当然.55. Can I come through please? 我可以过去吗?56. Would you mind if I take it away. 请问, 是否介意我把它撤走57. Could you sign the bill please? 你能签一下这张帐单吗?58. Would you like to show me your room card?你能够出示一下你的房卡吗?59. Let me show you to the Front Desk. 让我带你去总台吧60. Let me take you there.. 让我带你去那里吧.61. This way ,please. 请这边走62. Please follow me. 请跟我来63. You first, please. 您先请64. After you, madam. 夫人，你先请。
物业常用服务英语
• 请帮我一个忙好吗？ Would you do me a favor? Can you help me? May I ask you a favor? WouId you pIease help me? • 当然。我很乐意。 Certainly. I’ll be glad to. It’s my pleasure.
• 非常抱歉，这是我们的错。 I am awfully sorry ,it was wrong of us. • 您真的帮了我很大的忙。 You have really helped me a lot. • 哦，实际上没什么特别的。 Oh ,it’s nothing special actually. • 我马上为您查一下。 Let me have a check for you.
• 这箱子太重，我一个人提不起来，请帮帮 我，好吗？ The box is so heavy. I can’t lift myseIf. would you do me a favor？ • 您可不可以告诉我一些这方面的情况？ Can you tell me something about it？ • 我对这件事不太高兴。 I am unsatisfied with this. • 这件事让我很生气。 I am very angry this.
物业常用服务英语
• 早上好/中午好/晚上好。 Good morning/afternoon/evening. • 很高兴为您服务！ I am always at your service! • 如果您需要什么帮助，请及时告诉我。 Justan do for you. • 请问您拜访哪户？ Which room do you visit?
• 这不足挂齿。 It’s not worth mentioning. • 是紧急事故。 It’s an emergercy. • 我怎么和您联络？ How can I contact with you? • 祝您新年愉快！ Happy new year!
物业管理英语
物业管理英语Lesson 1Part 1：Greetings ( 问候)短语1.Good morning / Good afternoon / 早上好/ 下午好/Good evening / Good night 晚上好/ 晚安2.Mr.=mister / Miss / Mrs. 先生/ 小姐/ 夫人3.Long time no see……好久不见4.Nice to meet you 认识你好高兴5.Have a nice day / 祝你有愉快的一天Have a nice week-end（周末）周末愉快/Have a nice holiday （假期）节日快乐短句1.a: How do you do ? 您好！（初次认识）b: How do you do ? 您好！（回应）2.a: How are you? How are you doing? 您好吗（日常打招呼）B: I am fine, thanks. And you? 很好，谢谢！你好吗？Park 2：Extend Your Thanks & Apologize 道谢与道歉短句1.Please（请）accept my apologize（道歉）请接受我的道歉2.I am sorry about that / I am sorry to hear that关于这个事情我好抱歉3.Thank you 谢谢Thank you very much / so much 十分感谢You are welcome（欢迎）不用客气4.Sorry to kept you waiting（等候）抱歉，让你久等了That is all right / Never mind（介意）/ That is ok 没关系5.Sorry to disturb（打扰）/ interrupt（打断）you抱歉，打扰/ 打断（谈话）一下Lesson 2Offering & asking for help 提供与请求帮助短语1.Please follow（跟随）me / This way please 请跟我来/ 这边请2.Excuse（原谅）me, would you please……不好意思，请问可不可以……短句1.May I help you? / What I can do for you? 有什么可以帮你呢？2.May I have your room (房间) / apartment（公寓）number please?请问你的单元号码3.Which floor（层）please? 请问哪一层？4.May I have your name please? 请问您贵姓名5.Which company（公司）do you want? 请问您找哪间公司呢？Which company / apartment / would you like to visit（拜访）?6.Would you please do me a favor? 请问可以帮我吗？7.I am sorry, I could not understand（理解）.抱歉，我不太明白你的意思8.Would you please wait a moment（片刻）. I transfer（转）the phone（电话）to the English service（服务）. She might (可能) help you.请稍等，我帮你转去英语服务，她可能帮到你。
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理的一项工作，涉及到各个方面的知识和技能。
在国际化的背景下，掌握物业管理专业英语是非常重要的。
本文将详细介绍物业管理专业英语的标准格式，包括常用词汇、短语和句型，以及相关的实例和数据。
一、物业管理基本概念1. Property management: The operation, control, and oversight of real estate assets.2. Real estate: Land and any structures on it, including buildings and natural resources.3. Asset: Any item of economic value owned by an individual or corporation.4. Facility: A building, structure, or space used for a specific purpose.5. Tenant: A person or organization that rents or occupies a property owned by another.6. Lease agreement: A legal contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.二、物业管理常用词汇1. Maintenance: The process of keeping a property in good condition through regular repairs and upkeep.2. Renovation: The act of improving or updating a property to enhance its value or functionality.3. Budget: A financial plan that outlines the estimated income and expenses for a specific period.4. Occupancy rate: The percentage of rented or occupied space in a property.5. Tenant satisfaction: The level of contentment or happiness expressed by tenants towards the property and management services.6. Security: Measures taken to protect the property and its occupants from potential threats or risks.7. Energy efficiency: The ability to use energy resources in an efficient and sustainable manner.8. Compliance: Adherence to laws, regulations, and industry standards in property management practices.9. Stakeholder: An individual or organization with an interest or involvement in a property or its management.10. Property valuation: The process of determining the monetary value of a property.三、物业管理常用短语1. Property inspection: The act of assessing the condition of a property to identify any maintenance or repair needs.Example: Regular property inspections are conducted to ensure that any issues are promptly addressed.2. Lease negotiation: The process of discussing and finalizing the terms and conditions of a lease agreement between the landlord and tenant.Example: The property manager is responsible for lease negotiation with potential tenants.3. Tenant screening: The process of evaluating prospective tenants to determine their suitability and reliability as occupants.Example: Thorough tenant screening is essential to ensure the property is occupied by responsible individuals.4. Facility maintenance: The ongoing activities and tasks required to keep a property in good working order.Example: Facility maintenance includes regular cleaning, repairs, and inspections.5. Emergency response: The immediate actions taken to address and resolve any unexpected or critical situations.Example: The property management team has a well-defined emergency response plan in place.四、物业管理常用句型1. We are pleased to offer our property management services to assist you in maintaining and enhancing the value of your real estate assets.2. Our team of experienced professionals is dedicated to providing high-quality property management services tailored to meet your specific needs.3. Tenant satisfaction is our top priority, and we strive to create a comfortable and safe living environment for all occupants.4. Our property management practices are in full compliance with local regulations and industry standards.5. Regular property inspections are conducted to ensure that any maintenance issues are promptly addressed and resolved.6. We believe in open and transparent communication with our stakeholders, fostering strong relationships built on trust and mutual respect.五、相关实例和数据1. According to a recent survey, the average occupancy rate in our managed properties is 95%, reflecting the high demand and desirability of our portfolio.2. Our energy-efficient initiatives have resulted in a 20% reduction in overall energy consumption across our properties, contributing to a more sustainable future.3. Tenant satisfaction surveys indicate an average rating of4.5 out of 5, highlighting the exceptional management services and amenities provided.4. In the past year, we have successfully completed renovations on 10 properties, resulting in an average increase in property value of 15%.总结：本文详细介绍了物业管理专业英语的标准格式，包括基本概念、常用词汇、短语和句型，以及相关的实例和数据。
物业有哪些常用的英语
物业有哪些常用的英语物业服务行业对人员领域几乎都有涉及到，那么，面对一些外来人员，物业人员需要用英语进行沟通。
那么，物业常用的英语都哪些呢?下面由店铺为你提供的相关资料，希望能帮到你。
物业常用英语一、物业服务类：1、Hi! Can I help you?/How can I help you?/Are you being helped?您好!你有什么事吗?2、Did you make an appointment with him/her?你跟他/她预约了吗?3、One moment please, let me call him/her first.稍等,我给他/她打个电话.4、 Sorry to have kept you waiting.抱歉,让你久等了.5、 Would you like to show me your room card?你能够出示一下你的房卡吗?二、工程管理类：1、I am a manager. (project manager, resident construction manager, construction superintendent,controller ,staff member, engineer, technician, economist, supervisor, foreman, worker) 我是经理.(项目经理、驻工地总代表、工地主任、管理员、职员、工程师、技术员、经济员、检查员、工长、工人).2、My technical specialty is civil engineering.(chemical engineering, process, mechanical equipment ,electrical, instrumentation, piping, welding, furnace building, corrosion prevention, thermal-insulation, heating-ventilation, quality control).我的技术专业是土建工程.(化工工程、工艺、机械设备、电气、仪表、管道、焊接、筑炉、防腐、保温、采暖通风、质量管理).3、This is the mechanician(electrician, pipelayer, welder, carpenter, turner, blacksmith, builder, erector,riveter, rigger, concrete worker, engine-driver, repair worker).这是机械钳工.(电工、管工、焊工、木工、车工、铁工、建筑工人、安装工人、铆工、起重工、混凝土工、司机、修理工).4、Our construction site is south of Guangzhou, near the Zhujiang River.我们的工地在广州以南,靠近珠江.5、This is a plot plan (general layout ,general arrangement, detail ,section, erection ,flow sheet, PID,assembly, civil, electrical, control and instrumentation, projection, piping, isometric ) drawing.这是一张平面布置(总平面、总布置、细部、剖面、安装、流程、带仪表控制点的管道、装配、土建、电气、自控和仪表、投影、配管、空视)图.三、商务洽谈类：1、We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods .我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。
物业中英文——精选推荐
下列介绍“物管常用英文词汇”现只以简单形式编写，日后仍需修订，丰富内容，现时分类如下：A、建筑项目规划类:（Project Development）Site area 基地面积Typical floor标准层Basement地库Site coverage 覆盖率Exterior façade外立面墙体Building height建筑高度Interior 室内FAR ( floor area ratio)容积率Furnished unit全装配单元Greenery ratio 绿化率Unfinished unit毛坯房Car parking ratio车位比例Waiting hall 等候大堂No. of parking lots停车位数量Lift lobby电梯大堂Above grade 地上Staircases楼梯No. of storey楼层数目Below grade 地下Open space空间GFA ( gross floor area )建筑面积Lot boundary 地块红线Efficiency rate实际使用率Fence wall围墙Roof天面（屋面）Main exit主进出口Main floor首层Access road 进出通道Set back line退界线Fire vacant floor避难逃生层Section 切面Layout plan平面图Floor plan楼层平面图Usable floor area 实用面积Driveway行车路Guard post看更亭Pavement 行人路Fire exit消防出口River bank河岸Directory 指示牌Lawn / turf草地Clubhouse会所Landscape 绿化景观Swimming pool游泳池Main entrance主进出口Information center 咨询中心Main gate正门大闸Reception接待处Side door 侧门Reception counter接待柜台Path小径Control center 监控中心Play ground游乐场Garbage room垃圾房Floor level楼面水平标高Ground level地面水平Meter room表房AHU air handling unit 新风房Machine room机房Sump tank集水井Pump house 泵房Main switch room总开关房Lift machine room电梯机房FCU fan coil unit 盘管风机Ceiling light panel吊顶灯盘Workshop维修车间Condensate water pipe 冷凝水管TV antenna电视天线Gondola吊船（外墙维修清洁专用）Cradle吊架吊篮（清洗外墙）Power failure电力终断Plaza广场Atrium 中庭Shopping mall购物商场Shop front店铺门面Retail business 零售业务Elevator ( lift )电梯（直梯）Cable trunking电缆桥架Escalator 手扶电梯Conduit ( Electric ) 电线管B、公寓单元内部Apartment InteriorMain entrance 大门Maid room佣人房Nook早餐房Foyer 玄关Kitchen cabinet橱柜Living room客厅Exhaust hood 抽气装置Dining room饭厅Counter top地柜面Kitchen 厨房Basin counter洗手盆地柜Balcony大阳台Shower cubicle 花洒房V erandah小露台WC ( water closet )马桶Utility area 工作间Bathtub浴缸Corridor走廊Water tap 水龙头Bedroom睡房Combination faucet混合龙头Master bedroom 主卧Shower tray花洒盆Closet衣柜Jacuzzi 按摩浴缸Wardrobe衣物柜Washing sink洗涤大盆Bathroom 淋浴室Cooking stove煮食炉Powder room半套卫生间Room door 房门Storage储物Aluminum window铝窗Study 书房Sliding door移门Family room家庭房Curtain pelmet 窗帘盒Ensuite套间Intercom system对讲系统Swing door CCTV （close circuit TV）Wood floor parquet转门闭路电视木地板Video door phone system 可视对讲系统Wall painting墙面油色TV and board band outlets电视及宽带端口False ceiling 假天花（吊顶）Socket outlet电插座Access panel检修口Security system 保安系统Pipe duct管井Panic alarm报警系统Exhaust fan 抽气扇Floor drain地漏Doorframe门框Door handle 门把手Door stop门脚制Door closer闭门器Door lock 门锁Walk-in closet大衣物储藏室Railing护栏C、物管中心Property management centerReception hall 接待大堂Daily report工作日志Customer service客户服务Cashier 收银处Accounts department财务会计部Registration申办登记Administration department 行政部Circular /notice通告Personnel deportment人事部Duty staff 值班员工Notice board通告栏Technical department工程部Business center 商务中心Business hour营业时间Supervisor主管Work requisition 工作请修Environmental dept.环卫部Chargeable items有偿事项Inspection Chargeable service Agent service巡视收费服务委托服务Paid service 有偿服务Regular service常规服务Management service物管服务Customized service 个性化服务Household service 家政服务D、会所ClubhouseClub facilities 会所功能Club members会员Gym room健身房Beauty salon 美容美发Club manager会所经理Program节目Membership card 会员卡Sauna桑拿Mini bank (A TM)提款机Exercise room 运动室Playground游乐场Indoor pool室内游泳池Gift shop 礼品店Multi-function room多功能厅Meeting room会议室Game room 游戏室Flower shop花店Supermarket超市Post office 邮局Clinic医务室Library图书室Restaurant 餐厅Video & audio room影音室Snack bar小食吧Coffee bar 咖啡吧Outdoor patio室外平台Spa service水疗服务Ticket office 票务处Barbecue ( BBQ)烧烤Outdoor户外Children learning room Termination of service Adult activity room儿童学习室终止服务成人活动室Locker 储物箱Billiard room桌球室Indoor室内E、家电ApplianceWasher/ dryer 洗衣机/干衣机Dish washer洗碗机Gas stove煤气灶Oven 烤箱Waste disposal化骨机Electric cooker电煮食炉Refrigerator 冰箱Microwave微波炉Range hood抽油烟机Hanging and floor cabinet 吊柜及地柜Water filter 净水器F、淋浴房设备Wash room equipmentHot water heater 热水器Curtain rod浴帘杆Towel rack毛巾架Shower curtain 浴帘Toilet paper holder厕纸架Heat lamp浴霸Mirror 镜子Light trough灯槽Shaver socket须刨插座Exhaust ceiling fan 吊顶排气扇Water tap水龙头Garbage bin垃圾桶Basin 洗手盆Bidet净身盆（女用）Access panel检修口False ceiling panel 吊顶板Main switch总开关Waste water pipe污水管Water supply pipe Gas line V alves供水管煤气管开关佛门G、花园及园艺Garden and gardeningTerrace 露台Pets’ toilet宠物厕所Granite slab花岗石块Planter box 花槽Surface charnel明沟Walkway行人小路Manhole 窨井Lawn cutting打草Patio花园平台Garden bench 花园长椅子Irrigation system自动洒水系统Exercise equipment康体设施Lawn mover 推草机Gazebo凉亭Bridge桥Garden fence 花园护栏Garden light花园灯Garden signage花园标示River 河道Garden playground 花园游乐场H、杂项MiscellaneousWall bracket light 壁灯Mail box信箱Hand rail扶手栏杆Dead lock 死锁Hanging light吊灯Tumbler锁芯Water level 水位标高Combination lock密码锁Toilet cistern马桶水箱IC card IC智能卡Traffic light交通灯Fireplace壁炉Traffic sign 交通标志Door bell门铃Lamp post灯柱Decoration 装修Infrared light红外线Fitting out装修装饰Emergency 紧急事故Marble floor云石地板Water flow水流Carpet floor 地毯地面Seeping正在渗水Wooden floor木地板Seepage 渗漏Door viewer防盗孔Waste & soil drain排污水管Electric socket 电源插座Exhaust opening排气孔Window handle窗把手Water pressure 水压Built-in closet入墙柜Short circuit短路Air-con unit 空调机组Fire extinguisher灭火器Magnetic door contact门磁接触点（防盗）Remote control 遥控器Entry permit出入证Leaking漏水Hose reel 消防喉Handover移交Deposit押金Takeover 接收Meter仪表Meter reading仪表读数Security office 保安室Security 保安。
物业管理常用英语
主卧 master bedroom 卧室 bedroom 餐室 dining room 书房 study room 卫生间 bathroom 厨房 kitchen 阳台 balcony 露台 outdoor terrace 屋顶 roof 车库 garage 楼梯 ladder 储物间 storage 信箱 post box 煤气表 gas meter 电表 electricity meter 水表 water meter
Daily English
物业管理常用英语
A
专业名词
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情景对话
专业名词
Terminology
物业管理 Property Management 前期物业服务合同 Preliminary estate service contract 物业服务合同 estate management serving contract 房产证 Property ownership certificate 建筑面积 Building area 套内面积 Building area in the suite 住宅小区 residential area 业主 owner 住户 occupant 租户 tenant 管理费 Property Management Fee 滞纳金 late fee 专项维修基金 Special maintenance funds 月结单 Monthly statement 电费 electricity fee 水费 water fee
Dialogue Four
（ Mary近期被邻居家制造的噪音困扰,于是致电给管理处,管理员小陈接听了电 话。） 小陈：你好!请问有什么需要帮忙的吗? Mary：你好！小陈,我是A101的Mary。上个月,我家楼上的业主将房出租给了 几个年轻人。最近这几天的晚上十一点钟,楼上经常发出很大声音.严重影响了我 的起居生活。 小陈：好的。我们会尽快上门进行协调,提醒住户注意,避免干扰他人的正常生活。 同时,我们会与业主取得联系一并进行协调。 Mary：那太好啦！可是如果采取这些措施仍不起作用。该怎么办? 小陈：如在我们的提醒和沟通都不见成效的情况下,您可以到城管部门投诉解决。
物管处日常中英文
物管处：一、——能够帮我把这份文件发到台湾吗？Could you help me to fax this to Taiwan?——很抱歉。
咱们那个地址的机不能够发国际。
Sorry, this fax-machine is not for international.二、我想要借用一下梯子？May I borrow this ladder/stepladder?3、请帮我把这份文件复印3份。
Please give me three copies of this paper for me, thank you!4、最近有一段时刻不在家，能够把钥匙托管在物业吗？We will be out for some days. Shall we put our keys here?五、——能够请物业帮忙接收一下快递吗？Could you receive the EMS for me?——好的，请先签一下委托书。
Ok, please sign this letter of attorney.维修用语：一、咱们家的净水器出水小，能够请师傅过来维修一下吗？There’s something wrong with our water cleaner/purifier. Could you ask somebody to have a look?二、厨房里的水槽下方漏水。
There is water leaking from somewhere in the kitchen.3、次卧窗户漏水Water leaking in the guest room4、客厅墙面有裂痕/发霉There’s a fissure/mildew in the wall of our living room.五、北阳台天花涂料脱落The painting on the ceiling of the north balcony is falling off.六、厨房水槽上水龙头松动The tap/water faucet in the kitchen is loosen.7、客卫洗手间马桶堵塞The closestool in the guest’s washing room is blocked up.八、客卫台盆龙头漏水The tap/water faucet in the guest washroom is leaking.九、——主卧灯不亮The light in the main bedroom couldn’t be switched on.——家里是不是备有灯泡？是不是需要咱们提供？Do you have any spare bulb at home?Do you need our light bulb?——家里没有。
物业管理专业英语
物业管理专业英语物业管理是指通过对房地产项目进行综合管理，保障业主权益，提供高质量的生活和工作环境。
在国际化的背景下，掌握物业管理专业英语对从事物业管理工作的人员来说至关重要。
下面是一份关于物业管理的专业英语文本，详细介绍了物业管理的定义、职责、服务内容以及相关术语。
一、定义物业管理（Property Management）是指对房地产项目进行全面管理的一项综合性工作。
它包括对房产的租赁、销售、维修、保养、安全、环境卫生等方面的管理，旨在提供良好的生活和工作环境，保障业主权益。
二、职责1. 管理和维护物业设施：负责对物业设施进行日常维护、保养和修理，确保设施的正常运行。
2. 租赁和销售管理：负责物业的租赁和销售工作，包括制定租赁合同、收取租金、协助业主进行房产销售等。
3. 安全管理：负责物业的安全管理工作，包括制定安全制度、进行安全巡查、处理紧急情况等，确保业主和员工的人身安全。
4. 环境卫生管理：负责物业的环境卫生管理工作，包括定期清洁、垃圾处理、绿化养护等，提供良好的环境条件。
5. 社区活动组织：负责组织社区活动，增进业主之间的交流和合作，提高业主对物业管理工作的满意度。
三、服务内容1. 设施维护服务：提供设施维护服务，包括设备检修、维护和更新，确保设施的正常运行。
2. 客户服务：提供优质的客户服务，包括处理业主的投诉、提供咨询和建议，解决业主的问题。
3. 安全保卫服务：提供安全保卫服务，包括制定安全计划、安保巡逻、处理突发事件等，确保业主的安全。
4. 环境卫生服务：提供环境卫生服务，包括定期清洁、垃圾处理、绿化养护等，提供良好的生活和工作环境。
5. 社区活动服务：组织社区活动，增进业主之间的交流和合作，提高业主对物业管理工作的满意度。
四、相关术语1. Property management: 物业管理2. Facility maintenance: 设施维护3. Lease and sales management: 租赁和销售管理4. Security management: 安全管理5. Environmental sanitation management: 环境卫生管理6. Community activities organization: 社区活动组织7. Maintenance and repair: 维修和保养8. Customer service: 客户服务9. Complaint handling: 投诉处理10. Security patrol: 安保巡逻11. Emergency response: 突发事件处理12. Cleaning and sanitation: 清洁和卫生总结：物业管理专业英语是从事物业管理工作的人员必备的技能之一。
物业服务英语口语
口语篇
3．要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I can't do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
口语篇
5．客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。
Have a nice day. 祝您有美好的一天。
We hope to see you again soon. 希望不久能再次见到您。
口语篇
疑问的四种基本句型 一 表达式 1. May I ... 2. Could you ... 3. Would you ... 4.Shall I ...? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。
口语篇
疑问的四种基本句型 二 范例 1．自己要做什么事时，就使用May I ... May I have your name, please? 请问尊姓大名 May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？
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物业管理专业英语
物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。
物业管理是指对房地产物业进行全面管理和运营的一种管理方式，包括房屋维修、设备设施管理、安全管理、环境卫生管理、客户服务等方面。
在国际化的背景下，物业管理专业英语的学习和掌握对于从事物业管理工作的人员来说至关重要。
以下是物业管理专业英语的一些常用词汇和表达方式：1. Property Management - 物业管理2. Real Estate - 房地产3. Facility Management - 设备设施管理4. Maintenance - 维修5. Security Management - 安全管理6. Environmental Management - 环境管理7. Tenant - 租户8. Lease Agreement - 租赁协议9. Rent Collection - 租金收取10. Property Inspection - 房屋检查11. Complaint Handling - 投诉处理12. Budgeting - 预算管理13. Energy Efficiency - 能源效率14. Emergency Response - 应急响应15. Customer Service - 客户服务16. Renovation - 翻新17. Occupancy Rate - 出租率18. Lease Renewal - 续租19. Property Valuation - 房产估值20. Landlord - 房东在物业管理专业英语中，往往会遇到以下场景和对话：1. 客户服务场景：Tenant: Hi, I'm having some issues with the plumbing in my apartment.Property Manager: I'm sorry to hear that. We will send a maintenance team to fix it as soon as possible.2. 租赁协议场景：Landlord: The lease agreement will be valid for one year, starting from July 1st.Tenant: Sounds good. I will sign the agreement and pay the deposit.3. 房屋检查场景：Property Manager: We will conduct a property inspection next week. Please make sure your apartment is clean and tidy.Tenant: Sure, I will prepare for the inspection.4. 投诉处理场景：Tenant: I have been experiencing excessive noise from the neighbors. Can you please address this issue?Property Manager: We apologize for the inconvenience. We will talk to the neighbors and take necessary actions.5. 预算管理场景：Property Manager: We need to prepare the budget for the next fiscal year. Please provide the estimated expenses for your department.Facility Manager: I will gather the information and submit it to you by the end of the week.以上是物业管理专业英语的一些常用词汇、场景和对话示例。
物业管理专业英语
PART ONE1hotel lobby 宾馆大厅2. check in 登记入住3. check out 退房；结账4. standard room 标准房5. superior room 高级房6. deluxe room 豪华房7. registration card 登记卡8. credit card 信用卡9. receipt 收据10. luggage 行李11. starred hotels 星级酒店12. business scope 业务范围13. real estate agency 房地产代理14. commercial trade 商业贸易15. management personnel 管理人才16. top 16 十六强17. image 形象18. customer priority 顾客第一20 property management 物业管理21 close friend 密友22 hit subject 热门话题23. trade 行业24 commercial building 商业大厦25 residential building 住宅楼26 sports and recreation centre 康乐中心27first-class hotel 一流宾馆28irst-class ticket 头等票29. efficient 高效的30. bonds and stocks 债券和股票31. personal property 动产32 multi-functional facility 多功能设施33. cash 现金34 term 术语；话35. shopping center 购物中心36. residential estate 住宅小区37 carpark 停车场38. covered stadium 室内体育馆39 body-building 健身40. private houses 私人住房41 water tower 水塔42. gas company 煤气公司43swimming pool 游泳池44. badminton field 羽毛球场45. public utilities/services 公用设施46 design 设计47 construction 建造48. earlier involvement 前期参与49 smooth operation 正常运转50. resident 居民51 operating charges 管理经费52. funds 资金53. benefit 好处54. housekeeper 管家55. measure 衡量56 advanced 先进的；高级的57skyscraper 摩天大楼58. water supply 供水59power supply 供电60. lighting 照明61air-conditioning 空调62elevator(lift) 电梯63escalator 自动扶梯64 cleaning facilities 清洁设施65. recreational facilities 娱乐设施67. transport facility 运输设施68. fire-fighting equipment 消防设施69. communication facility 通信设施70. outline 列举71. tip 建议；提示72. security 安全73. blackmail 讹诈74. kidnap 绑架75. community 社区76. bus line 公共汽车线路77. cheque 支票78. neighborhood 邻里79. procedure 手续80(in)convenience (不)方便PART TOW1. clerk 职员2. deadline 最后期限3. superintendent 保安4. management office 管理处5. expert 专家6. (microwave) cooker (微波)炉7. handle procedures 办手续8. handbook 手册9. client 客户10. electrical appliances （家用）电器11. counsel 咨询12. maintenance 维修3. rent an apartment 租房子13accommodation 住宿14. sign an agreement 签合同15fix rates 定价16. stipulation/regulation 规定17 factor 因素18. notice 通知19accounting office 会计处20 deadline 最后期限21 sign a contract 签合同22. sign an agreement 签协议23. lease 租约24 end a lease 终止租约25. renew a lease 续约26. provisions 条款27. redecoration 重新装修28. hidden charges 隐藏收费29. advisable 明智的30owners’ committee 业主委员会PART THREE1. handle a complaint 处理投诉2. tenant 租户3. famous brand 名牌4. faucet 水龙头5. leak 漏(水/气)6. repairman 修理工7. competitor 竞争对手8. regular customer 常客；回头客9 section 部，区10. supermarket 超市11. sales clerk 售货员12. recommend 推荐13. purchase 购买14. discount 折扣15 fixed price 定价16. on the installment plan 分期付款17. down payment 定金18. spread out dues 分摊费用19. pack 装(进袋/盒子)20 shopping car 购物推车21. checkout counter 结账处22. total cost 总费用23. ball room 舞厅24. tennis court 网球场25. snooker 桌球26 sauna room 桑拿室27 massage room 按摩室28 golf course 高尔夫球场29. vacancy 空缺30 physical education 体育。
物业管理专业英语
物业管理专业英语物业管理是指对房地产物业进行综合管理和运营的一系列活动。
在国际化交流和合作日益频繁的今天，掌握物业管理专业英语已经成为物业从业人员必备的能力之一。
本文将详细介绍物业管理专业英语的相关内容，包括物业管理的基本概念、常用词汇和短语、常见问题及解决方法等。
一、物业管理的基本概念1. Property management：物业管理Property management refers to the overall management and operation of real estate properties, including residential, commercial, and industrial properties. It involves various tasks such as maintenance, leasing, financial management, and customer service.2. Real estate：房地产Real estate refers to land and any permanent improvements attached to it, such as buildings and structures. It includes residential, commercial, and industrial properties.3. Facility management：设施管理Facility management focuses on the maintenance and operation of physical assets within a property, such as buildings, equipment, and utilities. It aims to ensure the efficient and effective use of these assets.4. Lease agreement：租赁协议A lease agreement is a legally binding contract between a property owner (landlord) and a tenant, outlining the terms and conditions of the rental arrangement. It includes details such as rent, duration, and responsibilities of both parties.二、常用词汇和短语1. Tenant：租户A tenant is a person or organization that rents a property from a landlord. They are responsible for paying rent and complying with the terms of the lease agreement.2. Landlord：房东A landlord is the owner of a property who rents it out to tenants. They are responsible for maintaining the property and ensuring that the tenants' needs are met.3. Maintenance：维护Maintenance refers to the routine upkeep and repairs of a property to ensure its proper functioning and appearance. It includes tasks such as cleaning, painting, and fixing broken fixtures.4. Rent collection：租金收取Rent collection is the process of collecting rental payments from tenants. It may involve setting up a system for rent payment, issuing receipts, and handling any late or unpaid rent.5. Property inspection：物业检查Property inspection is the assessment of a property's condition to identify any maintenance or safety issues. It is usually conducted periodically or before and after a tenant moves in or out.6. Complaint handling：投诉处理Complaint handling involves addressing and resolving any concerns or complaints raised by tenants or other stakeholders. It requires effective communication and problem-solving skills.7. Budgeting and financial management：预算和财务管理Budgeting and financial management involve preparing and managing the financial resources of a property. It includes tasks such as budget planning, expense tracking, and financial reporting.8. Customer service：客户服务Customer service refers to the assistance and support provided to tenants and other customers. It involves responding to inquiries, resolving issues, and ensuring customer satisfaction.三、常见问题及解决方法1. How do I report a maintenance issue?To report a maintenance issue, you can contact the property management office by phone or email. Provide detailed information about the problem, such as the location and nature of the issue. The property management team will then arrange for the necessary repairs or maintenance.2. How can I pay my rent?There are several options for rent payment. You can pay by cash, check, bank transfer, or online payment platforms. The property management office will provide you with the necessary information and instructions for each payment method.3. What should I do if I have a complaint about my neighbor?If you have a complaint about your neighbor, you can first try to resolve the issue directly with them through open and respectful communication. If the problem persists, you can report the issue to the property management office, providing specific details and evidence. They will investigate the matter and take appropriate action if necessary.4. How often are property inspections conducted?Property inspections are typically conducted on a regular basis, such as once every three or six months. The exact frequency may vary depending on the property management policies and the condition of the property. Inspections may also be conducted before and after a tenant moves in or out.5. How can I terminate my lease agreement?If you want to terminate your lease agreement, you should review the terms and conditions outlined in the agreement. It usually specifies the notice period and any penalties for early termination. Notify the landlord in writing, stating your intention to terminate the lease and the desired move-out date. Follow any additional procedures specified in the lease agreement.总结：物业管理专业英语涵盖了物业管理的基本概念、常用词汇和短语，以及常见问题和解决方法。
物业英语总结
物业英语总结一基本对话1．自我介绍●My name is…我的名字是…●I am working at the airport. + department.（哪个部门）我在首都机场工作。
2．问候与接待Hello！(Good morning/afternoon/evening！)你好！（早上好！下午好！晚上好！）May I help you? 我能帮你什么忙吗？Pardon? 您能重复一遍吗？Would you please slow down?可以请您慢一点吗？“Would you please?”是一个非常实用的请求他人做某事的句型。
）Please wait a minute. 请稍等一下How do you do? 您好.（回答也是How do you do?）Nice to meet you.很高兴见到您。
Would you mind standing in this line? 您介意站在这条队里吗？Have a seat, please. 请坐。
What’s the matter?/What’s wrong?有什么事情吗？Do you want to do….?您是想要…吗?3.道歉与应答•I’m sorry！I don’t know. Please go to the information desk.对不起！我不知道。
请到问讯处。
•Sorry to keep you waiting. 对不起，让您久等了。
•Sorry to trouble you. 很抱歉打扰您。
•I’m very sorry, but this is the rule.很抱歉，这是规定。
（当旅客不理解机场工作人员的工作时，这是一种很恰当的回答方式。
）•Never mind./It doesn’t matter. 没关系。
4.告别•Goodbye！再见！•Have a nice trip! 祝您旅途愉快！•Welcome to China again. 欢迎下次再来中国。
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物业管理服务常用英语150句1. welcome to our apartment.欢迎光临2. Good morning/afternoon/evening. Sir/Madam .早上好/下午好/晚上好3. How do you do? 你好(初次见面)4. How are you? 你好!5. Wish most pleasant stay in our apartment?祝你在公寓过得愉快.6. Have a nice stay. /Have a good time /Have a nice time. 祝你过得愉快7. I hope you will enjoy your stay with us.祝你和我们一起过得愉快8. I hope you will enjoy your stay in our apartment.祝你在公寓过得愉快.9. Let me introduce our manager to you.让我介绍我们的经理给你认识.10. Let me introduce myself. 让我我自介绍一下.11. This is our manager, Mr. Wang.这位是我们的经理,王先生12. Nice to meet you.非常高兴认识你.13. Happy birthday! 生日快乐14. Happy New Year!新年快乐15. Merry Christmas! 圣诞快乐16. Have a nice holiday!假日快乐17. Wish you every success!希望你成功18. Good luck.祝你好运19. It is nice to meet you. 非常高兴认识你.20. Me.too.我也是21. Wait a moment.please.请等一下22. Just a moment ,please. 请稍等23. Hold on,please.请不要挂断24. Sorry, he is not in at the moment.读不起,他现在不在.25. Would you like to leave a message?你需要留个言吗?26. I beg your pardon?对不起,再说一便好吗?27. Can you speak a little slower, please?你能说得慢些吗?28. Sorry, I’ve dialed the wrong number.对不起,我打错电话了.29. May I speak to Mr.Smith?请找斯密思先生接电话?30. Speaking.我就是请讲.(电话用语)31. It is Wang speaking.我是王,请讲(电话用语)32. May I help you?我能帮你做些什么?33. What can I do for you? 我能为你做些什么?34. Is there anything else I can do for you?还有什么可以为你做的吗?35. Thank you very much.非常感谢你.36. Thank you for your advice/help.非常感谢你的建议/帮助37. Thanks 谢谢38. It’s very kind of you.你真好.39. You are welcome.乐意为你服务40. It is my pleasure.为你服务是我的荣幸41. with pleasure不客气42. my pleasure不用谢43. I am at your service随时为你服务44. At your service. 随时为你服务45. I’m sorry It’s my fault.非常抱歉,这是我的错.46. Sorry to have kept you waiting.抱歉,让你久等了.47. Sorry to interrupt you.抱歉,打扰了.48. I’m sorry about this.对于这个,我很抱歉.49. I apologize for this.我为这个向你道歉(较正式)50. That’s all right. 不要紧51. Let’s forget it.忘了它吧.52. Never mind.不要紧53. Excuse me, may I have your name?对不起,我可以知道你的名字吗?54. Of course./certainly.当然.55. Can I come through please?我可以过去吗?56. Would you mind if I take it away.请问,是否介意我把它撤走.57. Could you sign the bill please?你能签一下这张帐单吗?58. Would you like to show me your room card?你能够出示一下你的房卡吗?59. Let me show you to the Front Desk.让我带你去总台吧.60. Let me take you there..让我带你去那里吧.61. This way ,please.请这边走62. Please follow me.请跟我来63. You first, please.您先请64. After you, madam.夫人，你先请。
65. Go ahead, and turn to the left/right.往前走,然后往左/右转66. It is on the second floor/third floor/in the basement.它在二楼/三楼/地下室67. It is next to the business center.它在商务中心的隔壁68. It is opposite to the shop.它在商店的对面69. Go upstairs/downstairs to the third floor.上/下楼到三楼70. It is in the lobby near the main entrance.它在大堂大门附近71. Please be careful.小心点72. Take it easy放心73. Don’t worry.不用担心74. See you later过会见75. See you tomorrow.明天见76. Have a nice trip.旅途愉快77. Wish you have a good journey.希望你旅途愉快78. I’m sorry to hear that. I hope you are better soon.听到这个真的很遗憾,希望你快些好起来79. Have a good rest.好好休息80. Did you hurt yourself？您伤着了没有？81. Certainly, sir. If you can excuse me, I’ll Fetch it.好的，先生。
如果您能允许我离开的话，我去把它拿来。
82. I’ll go and get it right away.。
我马上给您去拿来。
83. Excuse me.打扰一下84. I am sorry.对不起85. Certainly, madam, let me help you.当然可以，夫人。
让我来帮您86. Go ahead, please. You’re welcome.请拿吧，您可以随意使用。
87. That’s very kind of you.,but I can’t accept.十分感谢，不过我不能，谢谢您。
88. I’m sorry,si r, I must go. Nice talking with you.很抱歉，先生，我必须走啦。
和您谈话很高兴.89. I see.我明白。
90. Please take your time, sir. There’s no hurry.请慢慢来，先生。
不用忙。
91. Don’t worry,madam. We’ll see to it.不必担心，夫人。
我们会料理的。
92. Don’t worry, sir. We’ll clean it up.不必担心，先生。
我们会把它收拾干净的。
93. May I take up a few moments of your time?我可以占用您一些时间吗？94. May I speak to you for a moment, madam?我可以和您谈一会儿话吗，夫人？95. I’ll be with you as soon as possible.我将尽快来为您服务。
96. Thank you for telling us ,madam.谢谢您告诉我们，夫人97. It won’t happen again.Please acc ept our apologies.这种事不会再发生。
请接受我们的道歉。
98. I will report to supervisor. 我会向主管汇报。
99. Where is the lift?电梯在哪里?100. Can you tell me where is the elevator?你能告诉我电梯在哪里吗?101. Would you like to tell me where is the toilet?你能告诉我卫生间在哪里吗?102. Please take care of your child in the revolving door.在旋转门内请照顾好你的小孩.103. Good bye ,we are looking forward to seeing you again.再见,希望能够再次见到你104. Excuse me,sir ,the taxi you want is waiting for you.打扰一下,你要的出租车在等你了.105. Would you like to show me your owner card?你能出示一下你的业主证吗?106. Would you like to tell me the guest’s room number and his name?你能告诉我客人的房间号码和他的姓名.107. Please wait a moment,I will put you through right now.请稍等,我马上帮你接过去.108. I am sorry ,there is no answer.对不起,电话没有人接. 109. I am sorry , the line is busy.对不起,电话占线.110. Would you like to leave a massage?你想留言吗?111. Would you like to call back later?你过会打来好吗? 112. Maybe the line is bad, I will send somebody to check it.可能线路有点问题,我叫人去查一下.113. Thanks for telling us this ,we will try our best to improve our service.非常感谢你告诉我们,我们会尽力提高我们的服务. 114. Please accept my apologies,I will do with it right now ,and give a reply to you.a) 请接受我的歉意,我马上去处理,然后给你一个答复.115. I am very sorry to hear that , I will report it to our manager and give you a reply soon.i. 听到这个我很遗憾,我会报告我们的经理,然后给你一个答复. 116. Yes, I see.是的,我明白了.117. It takes about five minutes.大概需要5分钟.118. Sir/Madam,I will come a minute later.先生/女士,我过会就来.119. Sir/Madam, sorry to keep you waiting.先生/女士,不好意思,让你久等了.120. I will do that for you right now, sir.先生,我现在就帮你办.121. If there is something I can help ,please let me know.如果有什么要我做的,请告诉我.122. Please tell me your apartment number , I will send a repairman to you right now.a) 请告诉我你的房间号码，我马上叫服务员送去．123. I will send a repairman to check it at once.我马上叫修理工来检查．124. I am sorry ,we can not do that according to our apartment policy. Please forgive us.a) 很抱歉，根据公寓的制度，我们不能那样做，请您谅解．125. This is the introduction to our apartment.这本是我们公寓的介绍.126. May I know your name? 你能告诉我你的名字吗?127. Just a moment ,I take a taxi for you.您稍等,我帮你叫个出租车.128. Congratulations!祝贺您！（恭喜）129. Please don’t smoke here. 请不要在这里抽烟。