酒店情境英语上册答案
《酒店情景英语》期末考试试卷附答案
《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。
《酒店情境英语》M2U6Others
1. E 2. D 3. F 4. B 5. G 6. C 7. A 8. H 9. J 10. K 11. I
• • • • • • • • • • •
Match the expressions with their correct definitions.
Hotel English
• • • • •
1. C 2. A 3. F 4. G 5. D 6. E 7. B
Practice the sentences with your partners.
• • • • • • • • •
Hotel English
•
Would you like to go by airplane or by train? Would you prefer economy class or first class? It’s too far to walk so you’ll need to take a taxi. Please calm down. This is our fault. May I have your name and room number, please? Sorry. We’ll take action right away, don’t worry about it, please. We’ll manage it, but we don’t have any spare room today. Let me just contact the assistant manager to see what we can do. Here is a map. I marked our hotel, the subway stations, and the Disneyland on it for you. If there is anything else we can help, please feel free to tell us.
《酒店情境英语》M4U3Laundry Service
Hotel English
C. Do you know these useful expressions?
1. Good morning. I’m here to collect your laundry. 早上好。我来收取您要洗的衣物。 2. Do you have any laundry? 您有衣物要洗吗？ 3. Would you please fill in the laundry list? 麻烦您填写下洗衣单好吗？ 4. Do you have any special request? 您有什么特殊要求吗？ 5. We could offer many kinds of services, such as washing, drycleaning, ironing and mending. 我们提供各种服务比如水洗、干洗、熨烫和缝补。 6. Would you like a next-day service or an express service? 您是要第二天取服务还是快洗服务？ 7. The indemnity should not exceed ten times the laundry charge. 赔偿不超过洗衣费的十倍。 8. We charge 50% more for express. 对于快洗我们加收50%。
Hotel English
Dialogue 2:
• Listen and answer questions: 1.What does the guest have for laundry? 2.Which items does she need tomorrow morning? 3.How long does express service take? 4.When can she get her other laundry back?
酒店情景英语-3u3
Learn by heart
1.西餐常见菜点
2.西餐的上菜顺序 3.西餐点菜服务常用语
Classactivity Roll Play
Scene One: Mr. Green and his girl friend are sitting in a western restaurant, but they don’t know how to take order.
Situational Dialogues
1. Taking an Order for Western-Style Food
Scene: After drinks being served, a waiter asks the dining guests about
their orders for some dishes.
• scramble v. 炒
பைடு நூலகம்
stew v. 炖汤
• smash v. 弄碎
stir-fried 用旺火炒
• veal cutlet 小牛肉排
sirloin n. 牛里脊肉
• gin n. 杜松子酒
martini n. 马提尼酒
• charbroil v. 用碳烧烤
broccoli n. 西兰花
• dressing n. 调料,打扮
Chapter 3 Food & Beverage
Unit 3 Taking Orders for the Western Food
Listening Practice 1.Listening and fill in the blanks.
2.Listening and fill in the missing information.
《酒店情境英语》M2U3Concierge Service
Answers to the exercises:
Mr./Mrs./Miss： Ron TIME： this evening Shopping list: 1， oranges 2， apples 3， grapes 4， chips 5， cookies 6， popcorns 7， 8， 9， 11， 10， 12， Shopping List Room No： 506
Hotel English
Dialogue 3:
• Listen and answer questions:
• • • • • Where is Mr. White going tomorrow? What does he ask the bellman to do? When is Mr. White’s flight? What is the pick-up time? What time is the morning call?
Hotel English
Dialogue 2:
• Listen and answer questions:
• What is Mr. White going to do this evening? • What does Mr. White ask the bellman to buy? • How many people will come tonight? • How much does Mr. White pay in advance?
Hotel English
Dialogue 4:
• Listen and answer questions:
– What is the bellman doing? – What does Mr. White want the bellman to do? – Is it free service or not? – How can Mr. White get his baggage back?
饭店情景英语试题及答案
饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。
酒店情境英语上册答案
酒店情境英语上册答案Section 1 Listening Practice1-2Dialogue 1Reservation Desk singlepresidential breakfastdeparture guaranteeDialogue 2book confirmhigh occupancies waiting listhandicapped expenses1-3OPENSection 5 More Exercises5-1OPEN5-2 B C D A D5-3OPEN5-41) 对不起，单人间预订已满。
双人间可以吗?2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消预订(的客人)。
3) 团体预订我们提供10%的折扣，先生。
4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.5) 我们期望能够有机会再次为您服务。
6) I’d like to book a Japanese suite with bath from April 10 to April 16.7) The room rate is $50 per night.8) We have an airport representative to receive our guests there. Would you please tell me yourflight number?9) Wait a moment, please. I’ll check if there is a room av ailable for those days…Oh, I’mawfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.10) We have single room, double room, suite and French presidential suite.Section 1 Listening Practice1-2Dialogue 1baggage Reception Deskadvanced deposits registration formcredit card room cardsDialogue 2record scheduleda morning call buffetDialogue 3check out conventioncancellations departure date1-3OPENSection 5 More Exercises5-1 D B A E C F5-2 A D C B C C D A A5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F5-4 1）请您填写入住登记表并预付500元。
《酒店情境英语》M1U5Making apologies
• 13. Please forgive me. I didn’t mean to do that. • 请原谅我真不是有意那么做的。 • 14. Sorry，I really didn’t mean that. • 抱歉我真不是那个意思。 • 15. I’m sorry for giving you so much trouble. • 对不起给您添了那么多麻烦。 • 16. Excuse me. • 请原谅。 • 17. Please excuse my coming late. • 对不起我来晚了。 • 18. Excuse me for not calling you. • 很抱歉没有给你打电话。 • 19. I am sorry. That was really clumsy of me. • 对不起我太笨了。
Hotel English
Module 1 Daily Communications
Unit 5 Making apologies
Hotel English
Unit 5
Making apologies
• As a staff working in the hotel, we sometimes will make some mistakes while dealing with our guests. For example, if we haven’t got the room ready for the guests during their outing, we must apologize to the guests and ask for their forgiveness. In this unit we will learn how to make apologies.
最新-酒店英语学习情境一：前厅服务英语1-7 Answering Guest’s Inquiries-PPT文档资料
Go upstairs
Take the lift
Turn left
Go straight
Take the escalator
Turn right
Working Knowledge 工作知识(3)
• 3. Some services that a concierge should do
are as followings
• Listen carefully 仔细聆听 • Understand guests‘ requests 了解宾客需要 • Give a response 作出回应 • Recommend hotel facilities 推荐酒店设施
Working Knowledge 工作知识(1)
• 1.The main qualities of a concierge
Activity
• 2. Here are two situations at the hotel. Think out a solution to the problems described in the situations. 以下是酒店内 发生的情境。根据情境的描述，想想如何解决问题。
Situation A You want to connect your laptop to the internet in your room. You’d like to go to bed and check your e-mails from there.
upstairs 楼上 left 左边 lobby n. 大堂 corridor n. 走廊 hold 举行 next to 紧邻 hall 礼堂, 会堂; 大厅
Guest inquiries 宾客咨询
《酒店情境英语》M3U7Room Service(二)
Hotel English
Dialogue 5:
• Listen and answer questions: 1. Where does this conversation take place? 2. What doesn’t the guest like? 3. What does she order at last? 4. Is there any special request? If yes, what’s it?
Hotel English
2. Serving a drink • Place the ordered drinks on the tray. • Approach the guest’s table. • Approach the first guest, starting with ladies, from the right hand side . • Attract the guest’s attention to prevent accidents. • Take the first glass off the tray. • Place glass down on the upper right side of the guest. • Proceed to the next guest and serve all guests as above.
Hotel English
• 2.Macth the English expressions in Column A with their Chinese meanings in Column B. • 1—F 2—J 3—B 4—I 5—A 6—L 7—G 8—K 9—C 10—H 11—E 12—D
Hotel English
酒店情景英语参考答案A
安徽职业技术学院2009～2010学年第2学期期末考查参考答案A《酒店情景英语》（闭卷）班级_________学号_________姓名___________得分__________一、1.大厅2.空房3.发票4．面值5.公用电话6.看车员7.电话流水表8. mouth piece9. rental10. hot line11. operator12. special rate13. put through14. night stand/ beside table15. complaint二、1.您能介绍下饭店的服务吗？2.提供早餐的单人间多少钱？3.我想换些美元，您能告诉我今天的兑换率吗？4.我能补充下您的小冰箱吗？5.八点以后，我们有10%的优惠。
6. Hello, have you got a reservation?7. If you need other further services, please let us know.8. According to the hotel policy, we charge a full-day fee asdeposit for walk-in guests.9. Excuse me, the sound of your TV is too much loud, wouldyou please turn down?10. If we change large amounts, our cash supply runs out andwe are unable to oblige our other guests.三、controlling relationship place exercises revenuecashes Division crucial appreciate come intostressed weight apt discussing pleasantcordial handling unrecorded incurs postedresulting四、May I help you, sir?I reserved a twin room with windows three weeks ago.Let me check today’s reservation list.Would you please show me your passport?Would you please fill in the registration form?How do you wish to settle the account, in cash or by creditcard?Could I settle the bill by travelers check?Good night. I hope you’ll enjoy your stay here.。
21世纪实用饭店情景英语教程课后练习题含答案
21世纪实用饭店情景英语教程课后练习题含答案本教程旨在帮助学生通过情景对话的方式提高在饭店服务中的英语表达能力。
以下是课后练习题及答案。
练习题1. 餐厅用语请用适当的英语翻译以下用语。
1.请问你们有没有菜单？2.我们可以先喝点什么？3.你们还有什么推荐菜品？4.我们需要等多久才能上菜？5.请给我来一份汉堡和一杯可乐。
2. 点菜对话请根据以下情景用适当的英语进行点菜对话。
情景：顾客 A 和 B 去餐厅吃饭，他们决定点两道菜。
A 喜欢吃海鲜，B 喜欢吃牛肉。
3. 听力练习听录音并回答以下问题。
1.他们点了什么？2.他们要多久才能上菜？4. 阅读理解请阅读以下餐厅菜单并回答问题。
1.有哪些甜点可以选？2.Hamburger Set 包括什么？3.如果你只有 $20 美元，你能点什么？答案1. 餐厅用语1.Do you have a menu, please?2.Can we have something to drink first?3.What do you recommend?4.How long do we need to wt for the food?5.I’ll have a hamburger and a coke, please.2. 点菜对话服务员：Good evening. What would you like to order?A：I’d like to have some seafood, please.服务员：Certnly, would you like to try our grilled salmon?A：That sounds great. I’ll have that, please.B：I prefer beef. What do you recommend?服务员：Our beef steak is very popular. Would you like to try that? B：Sure, I’ll have a medium-rare beef steak.3. 听力练习1.They ordered grilled fish and pasta.2.It will take 15 minutes for the food to be served.4. 阅读理解1.There are three desserts avlable: ice cream, apple pie, andchocolate cake.2.The Hamburger Set includes a hamburger, fries, and a drink.3.You could order soup, salad, or a sandwich with a soft drinkif you have $20.。
酒店英语1课后答案
酒店英语1课后答案1. business suite double room deluxe presidential suite standard room single2.1) What kind of room would you like?2) How long will you be staying?3) Could I have your name, please?4) How much do you charge?5) How many people will be there?suite room Writing 1.1 ) I'd like to make a reservation.2) Do you have any discount available?3) How long will you be staying with us?4) I need to confirm your reservation.5) I'm sorry, but we are fully booked for those days as it is the peak season.2.1) What kind of room would you like to book?2) When will you arrive?3) Would you please tell me your name and your telephone number?4) I'm afraid, we have no standard rooms available.5) How long do you plan to stay?6) How many rooms do you need?R:早上好,皇冠酒店,客房预订,请问有什么能为您效劳的?G:是的,我想更改一下我的预订。
R:请问您的预订是在谁的名下?G:在我的名下, John Smith。
《酒店情境英语》M4U2Cleaning Rooms
Hotel English
Let’s study dialogues:
• Dialogue 1: • Listen and answer questions: 1.What is the room attendant going to do? 2.What does the guest here need? 3.Did the guest make a request? If she did, what was that?
Hotel English
Dialogue 3:
• Listen and answer questions: 1.What was the room attendant going to do? 2.What is the turn-down service? 3.Do the guests need it right now? Why or why not? 4.When do the guests need the service? 5.What does the room attendant do before she leaves the room?
Hotel English
Module 4 Housekeeping
Unit 2 Cleaning Rooms
Hotel English
A. Look and match: vacuum cleaner cleaning cart Make up the Room sign toilet paper roll towel toilet supplies 1. cleaning cart
Hotel English
6. Complete the following dialogue.
《酒店情境英语》M3U5Paying bills
Hotel English
Dialogue 2:
• Listen and answer questions: 1. Why does the guest call the waiter? 2.Who will pay for the meal? 3. How does the guest want to pay his bill? 4. Why doesn’t he want to pay in cash?
9. credit card receipt
Hotel English
B. Keep these important tips in mind when serving:
1. Greet the guest and offer your help. 2. Present the bill to the guest. 3. Ask the guest to check the bill and make explanations if necessary. 4. Establish the way of payment. 5. Request the guest to fill in the print name and signature on the bill. 6. Hand a copy of the bill and receipt to the guest. 7. Thank the guest. 8. Send off the guest.
Hotel English
5. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressionthe guest to check his bill... Here’s your bill to check and see if it is correct. 2. When you ask guest the way of payment... How do you wish to pay the bill? 3. When you ask the guest to sign his name... Could you please sign your name here? 4. When the guest finds there is something wrong with the bill... Sorry, I do apologize for the mistake. Let me reprint it for you. 5. When you have finished settling the bill for the guest... We look forward to seeing you again.
《酒店情境英语》课后习题参考答案.docx
Module 1Unit 11.略plete the following mini-dialogues.1.Good afternoon2.How do you do3.How are youI'm fine too4.Nice to meet youI'm John Smith5.Thank you3.Listen and fill in the blanks.Clerk: How are you today, Mr. White?Guest: I'm fine thank you.Clerk: This is our manager, Mrs. Li.Guest: Glad to see you M TS. Li.Manager: How do you do? Glad to see you too. How do you like our hotel?Guest: Great! The people here are very nice.Manager: Thank you. Hope you will enjoy your stay here.Guest: Thank you.4.Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.Good afternoon2.Good evening3.Good day4.May I introduce our manager Mr. Smith to you5.May I have your name please?5Discuss and write out the proper expressions according to each of the question.1.Good afternoon sir!2.Good morning madam3.Good evening, welcome to our hotel!4.Good morning, welcome to our hotel!5.Good afternoon everyone, welcome to our hotel!Unit 21.略plete the following mini-dialogues.1.Congratulations!2.Yes, I think so3.The same to you4.Thank you5.at your service3Listen and fill in the blanks.Clerk: Good morning, Mr. White!Guest: Good moming.Clerk: You look so upset. What's the matter with you ? Are you looking for something?Guest: Yes, I need to make a phone call and I can't find it anywhere.Clerk: Oh, I have just seen a mobile phone on the desk of the barGuest: That must be mine, I have just have something in the bar ! Thank you very much!Clerk: You're welcome and hope you can find your phone as soon as possible.Guest: Thank you. Bye!4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.Thank you and it's very nice of you2.Congratulations3.Yes I think so4.Happy New Year5.Thank you the same to you5Discuss and write out the proper expressions according to each of the question.1.Happy birthday, Mr Green2.Wish you good luck3.Congratulations4.Yes, I think so5.Thank you the same to youUnit 31.略plete the following mini-dialogues.1.May I have your name please?2.May I have your room card?3.Which brand would you like?4.Do you need a morning call?5.Smoking or non-smoking floor please?3Listen and fill in the blanks.Clerk: Good morning! Housekeeping. May [ come in?Guest: Yes, of course.Clerk: Fm sorry to disturb you, but may I clean the Toom now?Guest: Sure go ahead.Clerk: Oh, May I tidy up your bed?Guest: OK.Clerk: May I move the things on your desk so that I can dust it?Guest: I'd prefeT you don't move them.Clerk: Fm sorry I don,t know.Guest: Thafs all right4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.How about...2.Would you...3.How may I help you? / What can I do for you?4.Would you like a morning call ?5.How do you like....?5Discuss and write out the proper expressions according to each of the question.1.May I have your phone number?2.Could you please sign here?3.Housekeeping, may I coming?4.How about... / What about...5.What can I do for you?unit4:1.略2・ Complete the following mini-dialogues.1.It opens from 9 am to 10 pm2.It's 25 dollars altogether3.Ok, here it is.4.It takes about three quarters5.It's at the comer of the road.3Listen and fill in the blanks.Clerk: Hello, how can I help you?Guest: Hello. I would like to take my daughter to the Happy Valley tomorrow. How can we get the tickets? Clerk: Fve been there with my kid, ifs very interesting there. I can have tickets delivewd so you can pick them up from here. Would that be OK?Guest: Thafs fine.Clerk: I can get you a 10% discount if you'd like to have lunch as well.Guest: That sounds goodClerk: Ok, so you'd like two tickets for the Happy Valley for tomorrow. Shall I add the cost to your bill? Guest: Yes, please. Thanks.Clerk: Hope you will have a good trip.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.You'd better go there by subway.2.It's May 10th. It5s ten to ten.3.Turn right at the second crossing4.Please watch your steps5.We can offer you a 10 % discount.5Discuss and write out the proper expressions according to each of the question.1.It's 40 degrees centigrade and you'd better not go out.2.It's not far from here, you can go there on foot and enjoy the scene on the way.3.1will order it for you4.it's about 320 yuan altogether, please. And there is a 15% discount for staying guests.5.You may take our shuttle bus to get there unit5:1.略2・ Complete the following mini-dialogues.1.we do apologize2.It's all right3.1apologize for this4.1have to ask our manager.5. Thank you for your patience3Listen and fill in the blanks・Guest: I want to complain about the terrible thing in your hotel.Clerk: I'm sorry you are not happy, sir. What has happened?Guest: Today is very hot, so I want to use the air-conditioner. But it doesn't work.Clerk: I do apologize, sir. And I'll get someone to fix it right away.Guest: Can I use it after lunch?Clerk: Yes I'll make sure of that.Guest: Thank youClerk: Besides can I give you a discount to make you happy?Guest: Thafs very nice of you.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.It's a pity2.Thank you for your understanding3.1have to ask our manager4.Fm sorry. Ifs my fault.5.We do apologize5・ Discuss and write out the proper expressions according to each of thequestio n・1.Let me see...Oh, we do apologize. Fll check it out right away.2.Shall I call the manager, madam?3.Fm really sorry, but I seem to have mis served a dish4.Shall I bring you a knife and fork?5.Thank you for your understanding.unit 61 •略2. Complete the following mini-dialogues.1.See you later2.Please give my best regards to your family3.Good night4.Good bye and thank you for your coming.5.Have a nice trip home.3Listen and fill in the blanks.Guest: I will go home and come here to say good-bye.Clerk: Sorry to hear that. And when do you leave?Guest: My plane leaves at 8:45 this Sunday.Clerk: So you won't be staying here next week. Can't you stay a little longer?Guest: I have finished my meeting here so I have to go home.Clerk: Sorry for not being able to see you off at the airport. Be sure not to leave anything behind, please and at last please give my best regards to your family.Guest: OK. I will and thafs very nice of you. Also I should thank you for your service here. I will stay in your hotel next time I come here.Clerk: Thanks a lot.4Pair work・ Discuss what to say to the guests in the following situations, then write out the correct responses・1.We hope you have enjoyed your stay.2.Have a nice day!3.We look forward to seeing you soon.4.Good night5.Goodbye, sir and hope to see you again5・ Discuss and write out the proper expressions according to each of the questio n・1.Have a nice trip home. And please give my best regards to your family.2.Have a nice day and please enjoy yourself.3.Good night and have a good rest!4.Be sure not to leave anything behind please.5.Happy landing.Module 2Unit 11・ A: Listen to the dialogue and fill in the reservation form・Reservation FormBooked by Mr. Swine Ramos Telephone 137 619 38465 Fax /Email ___________________ Company ______________Remarks: a conference room for about 40 people on March 5th _____________ Taken by Your name Date _XXXX ______B: Listen to the dialogue and fill in the blanks・Reservationist: Good morning, Toronto Hotel, Reservations. How may I help you?Guest: Fd like to Teserve a TOOHI.Reservationist: What time will you be arriving?Guest: From Oct 12th to Oct 14th.Reservationist: Well, What type of room would you like?Guest: Just a single Toom, please.Reservationist: May I have youi credit cand to guarantee the booking?Guest: Yes, It9s my VISA card. It^ No.6222 3756 1088 0310.Reservationist: Thank you very much. Could you tell me your name and telephone numbeT, please?Guest: Yes, my name is Gerry Brown and my telephone numbeT is 3389-1120.Reservationist: Thank you for calling. We are looking foTwaid to seeing you.2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. D 2.H 3.1 4. B 5.E 6. A 7. K 8. F 9. J 10. G 11. C3・ Put the following service procedures into correct orders・3 2 5 6 1 45・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming/aftemoon/evening, XXX hotel. How may I help you?2.What kind/type of Toom would you like?3.Could you please tell me youi arrival and depaTtuie dates?4.Would you like to change the Toom OT would you like me to find a nearby hotelfol you? But the business suite has a larger bedroom and a laTgei lounge. It is mow comfoTtable and ideal for meeting business guests.5.Could you give me a credit card to guarantee the booking?6.Thank you for calling. Goodbye.6・ Translate the following sentences into English・1.Good morning. Reservations. How may I help you? __________2.How long will you be staying? ___________________________3.What kind of room would you like? _______________________4.Your reservetion number is 3645. _________________________5.You can have a 15% discount with the cooperate rate.6.We are looking forward for your coming. __________________ Reading:l. F 2. F 3. F 4.TUnit 21・ A: Listen to the dialogue and fill in the blanks.Receptionist: Good morning, madam, What can I do foi you ?Guest: Fd like to _check・in_.Receptionist: Do you have a Teservation_ ?Guest: Yes, My confinnation numbeT _ is 5153.Receptionist: Well, Miss Gate. May I see your passpOTt_, please?Guest: Sure. Here you are.Receptionist: Thank you. Miss Gate, you booked a deluxe single Toom_, right?Guest: Yes.Receptionist: Could you please fill in this Tegistration form_ ?Guest: Certainly. Heie you are_.Receptionist: Thank you. Here is your key card. Hope you will have a wonderfulB: Listen to the dialogue and fill in the registration form・2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. E 2. A 3. K 4. B 5. J 6. F 7. D 8.1 9. G 10. H 11. C3・ Match the expressions with their correct definitions.1.12.B3. G4. C5.F6. D7. A8. H9. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1._ Good evening, sir. What can I do foi you?2._ Do you have a Teservation? _________________________3._ May I see your passport, please? ______________________4._ Would you please fill in the Tegistration form? __________5._ Here，s your room card, and the room numbeT is on it. ___6._ Hope you will enjoy your stay at our hotel. _____________6・ Translate the following sentences into English・1.When do you reserve the room? ________________________________2.Do you have a a reservation , Madam? _______________________________3.May I see your passport, please? _______________________________4.All the single rooms are sold out. Would you like a double room?It is more comfortable for your sleeping. ________________________5.Do you need a morning call? __________________________________6.Hope you will enjoy your stay in your hotel. ______________________ Reading:l.T 2.F 3.T 4.TUnit 3：1・ A: Listen to the dialogue and fill in the blanks.Bell boy: Good morning, sir, Welcome to our hotel ______ .Guest: Thank you.Bell boy: May I help you with your baggage ______ ?Guest: Please take this bag for me .Bell boy: Certainly. Let me show you the way.Guest: Thanks.Bell boy: Do you need all the luggage in your room?Guest: No, please stoie the bag for me.Bell boy: Sure. I will make out a claim tag for you.Guest: Thank you. When can I get it back ?Bell boy: We are ODen 24 hours . This way, please. Guest: Thank you.Bell boy: Hope you will enjoy your stay .B: Listen to the dialogue and fill in the shopping list.Money in advance: 200 ________________________Clerk XXX _________ Date XXX Time XXX2.Match the English expressions in Column A with their Chinese meanings in Column B・1.12.B3.H4. K5. J6. C7. E8. D9. F 10. G 11. A3・ Match the guest5s requests with the bellboy5s responses.Guest:l. B 2. A 3.F 4. C 5.D 6. G 7. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming/aftemoon/evening, Mr./Miss. Welcome to OUT hotel.2.May I help you with youT luggage? __________________________3.Could you tell me youi name and Toom numbeT, please? _________4.What kind of things would you like and may I have youi name _____and room numbeT?5.Please take this elevator to the XXth floor. _____________________6.Do you need all youi luggage in youi Toom? ___________________6・ Translate the following sentences into English・1.Welcome to our hotel, May I take your baggage?___________________2.Please take the elevator on the left to the ninth floor.3.When do you need to get to the airport tomorrow? __________________4.We are open twenty four hours _________________________________5.May I ask you to pay 200 Yuan in advance?_______________________6.How many luggage do you have? _______________________________ Readingl. F 2.T 3.T 4.TUnit41・ A: Listen to the dialogue and fill in the blanks.Cashier: Good morning, madam. How may I help you?Guest: Fd like to _check・out_. Fm in room 1202.Cashier: Wait a moment. The bill comes to _RMB 2398 Yuan altogethei. Here is your bill. Please have a check_ and sign here.Guest: I would like to pay by credit can! . Is that Ok?Cashier: That would be fine.Guest: Which cards do you take?Cashier: We accept Visa, _JCB_, American Express, Dinners and _ Master can!.Guest: Here is the card .Cashier: Please sign this _bill_ for RMB 2,39&Guest: Ok. Here you are.Cashier: Thank you. Here is a copy of your bill and your credit card receipt. Guest: Thank you. Goodbye.Cashier: Have a good flight. Goodbye .B: Listen to the dialogue and fill in Currency Exchange form・2・ Match the English expressions in Column A with their Chinese meanings in Column B・l.K 2. G 3.B 4. C 5.1 6. J 7. H 8. F 9. E 10. D 11. A3・ Match the countries on the left with their currencies on the right.l.C 2. A 3. D 4.F 5. A 6. B 7. A 8. E5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1._ Good afternoon, sir. May I help you? _________________2.Did you take anything in youi mini bar? ____________3.How would you like to pay your bill ___________________4.How much would you like to change, sir? ______________5.We do apologize for OUT caielessness. _________________6.Goodbye and hope to see you again. ___________________7・ Translate the following sentences into English・1.I'm teiribly sony. I will print another bill for you at once. ____________2.I，m sorry to say that we don't accept traveleFs checks here. _________3.How would you like to pay? ___________________________________4.We accept JBC, Visa and Master card ___________________________5.O UT exchange rate are very close to the bank ______________________6.Hope you will have a good trip _________________________________ Readingl.F 2.T 3.T 4.Tunit 5 1・ A: Listen to the dialogue and fill in the blanks.Operator: Good evening. Can I help you_ ?Guest: I need to book a wake-up call_ •Operator: Certainly sir. May I have your TOOHI number, please_ ?Guest: Yes, it，s 2107Operator: What time would you like us to wake you up_, M匚Jones?Guest: I have a flight at 9:00 a.m.Operator: Well, it takes _one hour_ to get to the airport. I think you should leave 卫16:00 a.m_.Guest: That's fine, so call me_ at 5:00 a.m.Operator: No problem. Do you need a taxi to the airport?Guest: Yes, please. For six o' clock.Operator: Is there _any other things_ I can do for you?Guest: No, thank you. Good night.Operator: Good night, Mr. Jones. Sleep well_ .B: Listen to the dialogue and note down the message.Message SlipTo：Mr. Potter ______________ Room No： 228 __________________________WHILE YOU WERE OUTMr. V/Mrs. /miss Green ______________________________________________Of Room 308 _________________________________________________________Telephone No 308 ____________________________________________________TIME： XX:XX ________________________________________________________MESSAGEMr. Gwen in Room 308 wants to invite you to have a party tomorrow evening at 5:30 in his room.Date XX. XX ____________ Time XX: XXClerk XXX __________2・ Match the English expressions in Column A with their Chinese meanings in Column B・l. F 2.1 3. J 4.B 5. C 6.D 7. H 8. G 9. E 10. A5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good morning, XXX Hotel. OperatOT. How may I help you?2._ May I have the guests name? ________________________3._ What message would you like to leave? ________________4.F OT city calls, fkst dial ”0”，then dial the numbeT when you hear the dial tone.5._ What time do you need the wake・up call? _____________6._ Do you need transportation? _________________________6・ Translate the following sentences into English・1.You can call back later or leave a message・2.Let me repeat your message・3.F OT inside line, just dial the Toom numbeT.4.When do you need to get to the theater?5.It may take one hour to get there in rush hours.6.Do you need a second call, just in case?readingl.F 2.T 3.T 4.FUnit 6：1・ A: Listen to the dialogue and fill in the blanks.Concierge: Good afternoon. How can I help you.Guest: I need to go to Beijing. Where can I get a ticket?Concierge: Do you want to go by train OT go by plane ?Guest: Where do I buy a ticket for the train?Concierge: We can buy it for you . You pay the ticket price plus a small service fee. Guest: Ok. How about a ticket for the concert tonight? How much is that? Concierge: The ticket is _RME 250 Yuan . _When_ would you like to see the concert? Guest: Around _7:00_. I will come to pick it up in two hours_.Concierge: That is fine, but we ask that you pay in advance.. We need to buy the ticket. Guest: Sure. How much is the total?Concierge: 700 Yuan_ for the tickets plus 50 Yuan_ for the service charge. The total is RME 750 Yuan , sir.Guest: Here you are and Thank you for your help.Concierge: It is our pleasure, si匚We are happy to serve you_.B: Listen to the dialogue and fill in the chart.2・ Match the English expressions in Column A with their Chinese meanings in Column B・l.E 2.D 3.F 4.B 5. G 6. C 7. A 8. H 9. J 10. K 11.14・ Match the guest5s requests with the hotel staffs responses.l.C 2. A 3.F 4. G 5.D 6. E 7. B5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Would you like to go by train OT by plane? _______________2.Can you tell me when you，d like to leave, sir? ___________3.I do apologize, si匚But please calm down. ______________4.Just a moment, please. I will contact OUT manageT to solve it..5.Heie is a map. I，ve circled our hotel, XXX, the station for you.6.If theie is anything else we can help, please feel free to tell us.6・ Translate the following sentences into English・1.What tTanspOTtation would you like to take? __________________2.It's RMB 1200 Yuan altogehter, including the service fee. __________3.We are terribly sony for the troubles we caused you. _____________4.Let me change a TOOHI foi you. ______________________________5.It，s about half an houi by subway and 15 minutes by taxi. _________6.This is the map. I，ve maTked them on it. ___________Readingl.T 2.F 3.F 4.FModule 3unit 11.A： Listen to the dialogue and fill in the blanks・Reservationist: Good morning, sir. How may I help you ?Guest: Good morning. I would like a table by the window.Reservationist: Yes. When should we expect you?Guest: Perhaps around 6:00 p.m. April 24.Reservationist: How many people are there in your party?Guest: There will be three of us.Reservationist: May I have your name and phone numbeT?Guest: Janet Davis. 150********Reservationist: May I repeat it for you?Guest: Yes, please.Reservationist: A table by the window for three, April 24,at 6:00 p.m. Is there anything special?Guest: No, thank you.B： Listen to the dialogue and try to put the following sentences into correct orders according to what you hear・(4 )A private room, please.(1 )Good afternoon, Garden Restaurant. How may I help you?(9 )In that case, can we book you a private room at 8:00 p.m.?(2 )Fd like to make a reservation in your restaurant.(7 )Fm sorry, sir. All private rooms are reserved until 6:00 p.m. What about a tablein the hall?(3 )Of course, sir. Would you like a table in the main dining hall or in one of ourprivate rooms?(5 )How many are there in your party, and at what time should we expect you?(13 )Thank you, Mr. Lee. We'll arrange the Rose Room for you, at 8:00 tonight. Isthat right?(6 ) Six people at 5:30 tonight.(15 )Thank you for calling, Mr. Lee. We look forward to seeing you tonight.(11 )Would you please leave your name and telephone number?(8 )We prefer private rooms. Ifs too noisy in the hall.(10 )Thafll be fine.(12 ) My name is John Lee, and my mobile is 139-6755-4611.(14 )Yes, thank you very much.2・ Match the English expressions in Column A with their Chinese meanings in Column B・1.D2.I3.G4.L5.A6.C7.F8.J9. H 10.K11.B12.E 3・ Complete the following sentences with the expressions from the table below・prefer, how about, have been, Pm sorry, how many, there^e, what's, do you, can I, what time, we don't, how much, Ill1.There?re no tables left for 6:00 p.m.2.How many people are there in your party?3.Can I have a table by the window?4.What，s your arrival time?5.What time would you like your table?6.Do you have any special requests, sir?7.Would you prefer smoking or non-smoking area?8.We don't have a private room at this moment.9.How about a table in the corner?10.How much would you like to pay for each table?11.Ill fax the menu to you tomorrow.12.All the tables have been booked until 7:00 p.m.13.I'm sorry to say that we are full now.5・ Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions・1.Good moming. Chinese RestauTant. How may I help you?2.F OT what time, siT/madam?3.Y OUT name and telephone numbeT, please?4.Any othei TequiTements?5.So it，s Mr.White, a table for five at 6:30 p.m. this evening. Am I right?plete the following dialogue.Staff：Good evening, sir. Have you got youT reservation?Guest: No, we haven't. Just we three.Staff：Fm sorry, the house is full now. Would you mind waiting a moment?Guest: How long do you think we'll have to wait ?Staff: About 10 minutes.Guest: Oh, that'll be all right. We are not terribly hungry.Staff: May I have your name, siT?Guest: Mi*. White.Staff: Thank you, Mi*. White. Now would you please take a seat and wait over there? We511 have you seated as soon as we get a free table.Guest: Thank you.(After a little more than 10 minutes)Staff: M T. White?Guest: Yes, here.Staff: Would you step this way, please?Staff: Here is your table. Please take your seat. The waiter will be here to take your orders.Guest: Thank you.7.Translate the following sentences into English ・1您想预订什么时间的桌位呢？What time would you like your table?2你们一共多少人？How many people are there in your party?3我可以记下您的名字吗？May I have your name, please?4有什么特别要求吗？Is there any special requirement?5尽管我不能向您担保，但请放心我们会尽最大努力的。
饭店情景英语复习题答案
饭店情景英语复习题答案一、词汇题1. 饭店（Hotel）：A. 住宿的地方2. 预订（Reservation）：B. 预先安排3. 房间服务（Room Service）：C. 送到房间的服务4. 餐厅（Restaurant）：D. 用餐的地方5. 账单（Bill）：E. 需要支付的金额二、选择题1. 当你想预订一间房间时，你应该说：A. "I'd like to make a reservation."B. "I want to check in."C. "Can I have the menu?"答案：A2. 如果你想要额外的枕头，你应该：A. Call the front desk.B. Go to the restaurant.C. Ask for the bill.答案：A3. 在饭店用餐后，你想要结账，应该：A. Ask for the bill.B. Request room service.C. Check out.答案：A三、填空题1. 当你到达饭店时，前台工作人员可能会问你："Do you have a______?"（预订）答案：reservation2. 如果你饿了，你可以要求："I'd like to order some food from the ______."（菜单）答案：menu3. 当你准备离开饭店时，你可能需要："I need to pay my ______ before I leave."（账单）答案：bill四、翻译题1. 请将以下句子从中文翻译成英文：- 我需要一间无烟的房间。
答案：I need a non-smoking room.2. 请将以下句子从英文翻译成中文：- Could you please turn down the bed for me?答案：你能帮我铺一下床吗？五、情景对话场景：你在饭店的餐厅用餐完毕，想要结账。
酒店情境英语
Word Reference:
depart v. 离开，启程；a. 逝世的 depart for 开往…；去往…；动身去… depart from 离开；开出；从……出发 departure n.离开；出发；违背 laundry n. 洗衣店，洗熨 appreciate v.感激，赏识
Topic Extension
G: Ok. May I pay by a credit card? C: Certainly. May I have your card, please? G: Here you are. C: Would you sign your name here? G: Ok.
[Slang] What's the meaning of "Drop the ball" ?
A 把球丢掉 C 没有完成任务
B 把球捡起来 D 完成任务
Unit Five
Check out
Check out
Words Reference
I Introduction
Introduction
Can you give the answers to them ?
settle v. 支付；定居；解决 favor n. 好意；关心；支持
receipt n. 收条；收据 in favor对；偏向；赞同
Eg, Not everyone was in favor of this bill.
cosmetic n. 化妆品
《酒店情境英语》M1U2Thanks, Congratulations, Agreements, and Good wishes
Hotel English
• • • • • • • • • • • •
20. Exactly, sir！ 完全正确，先生。 21. Not exactly. 不完全是。 22. Wish you health and joy. 祝您健康快乐！ 23. Wish you a happy new year！ 祝您新年快乐！ 24. Good luck! 祝您好运！ 25. Best Wishes！ 万事如意！
Hotel English
Module 1 Daily Communications
Unit 2 Thanks, Congratulations, Agreements, and Good wishes
Hotel English
Unit 2 Thanks, Congratulations, and Good wishes
Hotel English
• 5. Discuss and write out the proper expressions according to each of the question. • 1. Happy birthday, Mr Green • 2. Wish you good luck • 3. Congratulations • 4. Yes, I think so • 5. Thank you the same to you
Hotel English
Dialogue 2:
• Listen and answer questions:
• 1.What did the madam lose? • 2.Why does the staff come?
Hotel English
Dialogue 3:
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Dialogue 1Reservation Desk singlepresidential breakfastdeparture guaranteeDialogue 2book confirmhigh occupancies waiting listhandicapped expenses1-3OPENSection 5 More Exercises5-1OPEN5-2 B C D A D5-3OPEN5-41) 对不起，单人间预订已满。
双人间可以吗?2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消预订(的客人)。
3) 团体预订我们提供10%的折扣，先生。
4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.5) 我们期望能够有机会再次为您服务。
6) I’d like to book a Japanese suite with bath from April 10 to April 16.7) The room rate is $50 per night.8) We have an airport representative to receive our guests there. Would you please tell me yourflight number?9) Wait a moment, please. I’ll check if there is a room available for those days…Oh, I’mawfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.10) We have single room, double room, suite and French presidential suite.Dialogue 1baggage Reception Deskadvanced deposits registration formcredit card room cardsDialogue 2record scheduleda morning call buffetDialogue 3check out conventioncancellations departure date1-3OPENSection 5 More Exercises5-1 D B A E C F5-2 A D C B C C D A A5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F5-4 1）请您填写入住登记表并预付500元。
2）因为您没有预订，恐怕我不得不给您在其他酒店订房了。
我们酒店的房间已满。
3）我想知道我是否可以在贵酒店再续住两天。
4）请记住将您的钱物、贵重物品存在保险箱内，否则一旦出现丢失，酒店概不负责。
5）对不起，我没能在预订单里找到您的预订。
您是否收到了确认信？5-5 Accepting an InvitationMr. and Mrs. John Smithaccept with pleasurethe kind invitation ofMr. and Mrs. Andrew K.K. Wangto a dinnerat eight o’clockthe fifth of JulyNew Asia Hotel100 Deep Water Bay RoadHong KongUnit 3Dialogue 1standard banquet hallsbeauty salon billiardDialogue 2Bell Captain’s Desk piecesfeatures tagsdelivered requestcurtains brochure1-3OPENSection 5 More Exercises5-1(√) Say “welcome” to the guests.( ) Introduce the receptionist to the guest.( ) Register for the guests.( ) Check the guest’s passport.(√ ) Assist the guests with their baggage.(√ ) Accompany the guests to the rooms.(√ ) Deliver messages and mails.(√ ) Show the room facilities for the new guests. 5-2 C A B A C5-3 OPEN5-4 1) single room, double room, suite, presidential suite, deluxe2) restaurant, banquet hall, bar, café, patio3) beauty salon, barber shop4) billiard room, bowling room, indoor-swimming pool, gym5) book-store, souvenir shop, supermarket5-51) I’m very glad to meet you. Let me take your baggage. A suitcase and a traveling bag, aren’t they?2) Let me show you the way to Front Desk. This way, please.3) Do you have any valuables and breakables in your bag?4) Please register at the Front Desk over there.5) Our hotel is a well-equipped and first-rate international hotel.6) I will ask someone to send your luggage to your room right now.7) 请不要落下行李。
8）先生，我来帮您叫辆出租车吧？9）您的行李会单独送上来的。
10) 您回酒店的时候可以将酒店的房卡给司机看。
5-6 OPEN5-7 OPENUnit 4Dialogue 1stuck on ordinaryoverweight envelopeDialogue 2spot go straightorder suggestionsDialogue 3lobby bar Travel agencymessage At your service1-3OPENSection 5 More Exercises5-1OPEN5-2 OPEN5-3 1）沿着这个厅一直向前走，到楼梯就可以了。
2）向右拐，走到厅的尽头，右边最后一个房间就是他的。
3）书店在地下一层电梯口的对面。
4）接待处在咖啡厅入口处的旁边。
5）对不起，您走错方向了，请转过去再向前走。
5-4 OPEN5-5 1) C 2) B 3) G 4) D 5) F 6) E 7) H 8) A5-6. OPENUnit 5Dialogue 1exchange rate memonotes checkDialogue 2check out minibarDialogue 3deposit regulationsaccount in cashreceipt understanding1-3OPENSection 5 More Exercises5-1 3) 4) 5) 6)5-21）最近两个小时您是否签过单？2) 希望您在本酒店过得愉快并祝您一路顺风。
3）账单的确有错，我深表歉意。
4）非常抱歉给您带来不便，我保证类似的事情不回再发生了。
5）根据今天的外汇牌价，一美元兑换6.89元人民币。
6）我再给您开一张收据，再请您核对一下。
7）请您在此填写您的姓名、护照号和房间号。
8）请在这张兑换单上签字好吗？9）这是5张100元钞，4张50元的，10张10元和25张1元的。
10）要兑换回美元，您必须倒中国银行或机场外币兑换处办理。
5-21) D 2) C 3) A, C 4) A, B, C, D5-4 F T T F F T5-5OPENUnit 6Dialogue 1U disc virusesoriginal draft portable computercopies XeroxedDialogue 2do me a favor pleasureticketsDialogue 3in advance overhead projectorslide projector1-3OPENSection 5 More Exercises5-1 OPEN5-2 1) cashier 2) business center 3) information desk4) operator 5) cashier 6) reception desk5-3 F T T F T T5-4许多饭店的商务中心已新添不少设施，只有一些小型饭店的商务中心还没有让自己的计算机联网。
许多商务中心现在均有电子商务服务,如发电子邮件等。
有些还专门备有电脑出租，以便让商务客人可以上网或用自己的手提电脑上网。
5-5 OPENUnit 7Dialogue 1invite leave a messagedinner RestaurantDialogue 2correct pay callspell operator.charges hold the lineDialogue 3a morning call IDD1-3OPENSection 5 More Exercises5-1 OPEN5-2 T T F F F5-3 have, been, have been trying, don’t, leave, do, went, have just, is, didn’t, were, arrived, are, going to do, am going , is, will be, will, will, stay, will.5-41) 该电话占线，我一接通就给您转过去好吗？2）这个电话线路有些干扰。
3）请您别挂电话，我这就给您接通。
4）对不起，斯密斯先生现在不在房间，需要我给您留言吗？5）如果您要挂对方付费电话，请您先拨“0”，请接线员帮您接转。